Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY | |||||
| 0457 | 03/22/2004 | 10008542 | Pop/thump noise at end of window movement and/or driver's window bounce back and reverse to mid-position. *tt | 08/04/2004 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 98613 | 03/30/1998 | 601324 | Subject regarding cold air felt on the floor while in heat mode. *yc | 07/22/1998 | |
| 98417 | 03/02/1998 | 601278 | Cold air may be felt on the floor while in heat mode on some vehicles. *yc | 07/16/1998 | |
| BC9695961001 | 10/01/1996 | 50553 | Electronic automatic temperature control (eatc) invalid diagnostic codes u1235 & 155 may be stored if the ignition switch is cycled from 'off' to 'run' extremely slowly. *tt | 05/27/1997 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
| 01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
| BC0854961007 | 10/07/1996 | 50436 | Reattachment of heater hose fittings for concern of no heat, overheat, or coolant loss may occur due to heater hoses not properly connected at their quick-connect fittings. *tt | 04/24/1997 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 96228 | 10/21/1996 | 50947 | Windnoise - front window run lip hanging out - vehicles built through 8/14/96. *tw | 06/17/1997 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 15549 | 01/01/2002 | 630081 | Information regarding pop/thump noise from power window. *yh | 04/12/2002 | |
| 996780 | 08/01/1999 | 608469 | This online service bulletin involves vehicles exhibiting windnoise at the top of the door glass seal / weatherstrip molding area. *tt | 12/02/1999 | |
| BC9680961001 | 10/01/1996 | 50540 | Concern where the door glass drops when cycled down on vehicles with the power door option. *tt | 05/27/1997 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 996042 | 05/01/1999 | 606957 | Information on using 1999 procedures manual for side mirror replacement. *tt | 09/08/1999 | |
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||||
| 12282 | 12/01/1998 | 615531 | Some vehicles may exhibit a rear wiper that does not function properly (jammed). *tt | 01/18/2001 | |
| 5370 | 12/01/1998 | 615445 | Some vehicles may exhibit a rear wiper that does not function properly (jammed). *tt | 01/16/2001 | |
| 98-4802 | 09/01/1998 | 607208 | Information on procedures to follow when installing a rear wiper arm. *tt | 09/14/1999 | |
| VISIBILITY - WINDSHIELD | |||||
| 13054 | 08/01/1999 | 6091846 | Experiencing windnoise at the top of the door glass seal / weatherstrip molding area. *tt | 11/15/2000 | |
| 13838 | 02/01/2000 | 612429 | Concerns with vehicles exhibiting a windshield creak / squeak. *tt | 06/08/2000 | |
| 97050110618 | 05/01/1997 | 52897 | Stress cracks on windshields. *tw | 10/30/1997 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||||
| 4802 | 12/01/1998 | 615320 | Rear wiper arm installation. *tt | 01/13/2001 | |
| 984802 | 11/01/1998 | 603663 | When installing a rear wiper arm on some vehicles, be sure to follow the procedure in the 1999 workshop manual section 501-16-92. *yc | 03/01/1999 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 07/01/2011 | |||
| Tl-the contact owns a 1997 ford expedition. the contact stated that while driving at an unknown speed, he began to roll the front passenger side window down. while rolling the window down, it dropped down into the door panel. the vehicle was taken to an independent repair shop where the contact was informed that the window detached from its track, allowing it to drop down into the door panel. the vehicle was repaired. the failure mileage was unknown. sm. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 01/01/2001 | 1 | 08/01/1998 | |
| Mechanic said ford changed design because of faulting placement of the vent. ford said they would have replaced if mileage was under 50k and i was the original owner. *ak | |||
| 02/01/1998 | |||
| Brakes were squeaky and felt spongy, addressed twice, rotors were out by -0.05. engine exihibit 'piston slap' documented from day one, dealer stated it may be attributed to octane level, informed by second dealer to downshift, that it will not harm engine, road test by technician diagnosed the pcm was adjusting to load!!nowhere to secure child seat in third row.heater replaced twice with windows fogging creating poor visibility.second row single seat fell back upon acceleration,knocking passenger's head back, was stuck and would not reset until pushed very, very hard. interior dash and headliner squeaks, horseshoe molding tabs around stereo wore through and rattles | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 12/19/2000 | 1 | 05/01/1997 | |
| The firewall heater hose connectors in the area of the #4 coil pack on many expedition with the 5.4l v-8 will leak hot coolant on the #4 cylinder coil pack. this will lead to the failure of this coil pack. failure of this coil pack causes a severve engine miss and loss of performance. failure on highway can make vehicle unsafe. ford is aware of the problem but is not provding a permanent fix. | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 08/25/2006 | 100000 | 1 | |
| Dt*: the contact stated while driving 5 mph in reverse, both brackets detached off the back window, causing the window to fall outward. the glass did not break, and the vehicle was not taken in for service. | |||
| 01/15/2002 | 1 | ||
| The driver side window blew out.*jb | |||
| 01/18/2000 | 1 | ||
| Tint windows reflect all lights coming in, and this impairs drivers visibility of anything that lights up items, even a shiny book in the seat. smoke tint is fine, but reflective type tint is a safety problem. *ak | |||
| 01/30/2000 | |||
| After traveling 10 miles and parked vehicle, within 2-3 minutes heard a loud noise and found rear windows shattered glass both in / out of vehicle, no known reason could be found for the incident. dealer notified. *ak | |||
| 07/03/1999 | 1 | 12/01/1997 | |
| While driving the rear window shattered and collapsed inside the vehicle. *yc | |||
| 03/29/1998 | |||
| Truck was parked and the rear window blew out. there was no one in the truck and the truck had not been started up. when the owner came out that when he noticed that the rear window had exploded. *ak | |||
| 1 | |||
| Privacy tint impairs driver's visibility at dusk or after dark. *tw | |||
| 03/22/1997 | 01/17/1997 | ||
| Rear hatch window imploded while driving on paved highway at 65 mph. sharp glass shrads and chips covered second and third row seat areas. *ak | |||
| After parking the vehicle, the rear window shattered, cause unknown. *ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 08/28/2002 | 1 | ||
| When i take off the gas is sticky and takes alot to get it going, when turning from stop my rear end vibrates like it's going to fall off. aready had the transmission replaced by the dealer ship i got the car from. driver side window clunks when rolling down, motor makes a knocking noise when cold. i just don't expect this kind of problems when you pay alot of money for a nice car.*ak | |||
| 02/01/1998 | |||
| Vehicle drifts to the right, aligned repeatedly and re-checked, continues to drift, created outside wear on drive tires. rear wiper failed during rain storm. power mirror works intermittenly. power windows do not operate when key is out making it dangerous to exit in an emergency. windshield wiper worked sporadically, replaced multi-function switch as per recall. driver's power seat 'clunks' with medium to hard stop or acceleration, making it difficult to steer. | |||
| 1 | 02/01/1998 | ||
| Rear sway bar fell out of bushing, making difficult to control. engine has rough idle.roof rack fell off due to screws that hold rack to roof were not installed.exterior moldings and glass trim discolored.passenger power window sticks and squeaks.serpentine belt noisy upon cold morning starts. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 08/01/1999 | |||
| Side mirrors contain embedded turn indicators. assembly is faulty causing mirror to become unusable when light shines directly in, i.e. when the sun is shining from the rear of the vehicle. glue, assembly components, etc. become visible through mirrored surface. *ak | |||
| 02/01/1997 | |||
| I am under 5'. the ability to see using the sideview mirrors is nearly impossible. during daylight hours, i weave my head back and forth, looking through the high seats. however, night driving is a terror! the sideview mirrors--regardless of positioning, do not give a clear view of vehicles or headlights. further, since it is dark, if a car is a dark color it can not be seen! my husband, who is 5'8 does not have a problem. thank you for listening. | |||
| 02/01/1998 | |||
| Vehicle drifts to the right, aligned repeatedly and re-checked, continues to drift, created outside wear on drive tires. rear wiper failed during rain storm. power mirror works intermittenly. power windows do not operate when key is out making it dangerous to exit in an emergency. windshield wiper worked sporadically, replaced multi-function switch as per recall. driver's power seat 'clunks' with medium to hard stop or acceleration, making it difficult to steer. | |||
| 10/01/1999 | 07/01/1997 | ||
| Front passanger side mirror has mylar backing detaching itself from the glass causing distortion and 'a scratching' effect on the mirror's surface. | |||
| 1 | 01/30/1997 | ||
| Side view mirrors failed. nlm | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 01/01/2004 | 80034 | 1 | 02/01/2003 |
| Tl*the contact owns a 1997 ford expedition. the contact stated that the finish on the rear of both exterior side mirrors is peeling. he can see the printed circuit board as a result of the failure. the dealer stated that they will repair the mirrors at the contacts expense. the current and failure mileages were 80,034. updated 09/26/07 *tr | |||
| 07/28/2004 | 1 | 07/01/1997 | |
| Mirror glass broke . *ak the internal backing on both rear view mirrors is peeling and cracking from the glass and causing poor visibility. *nm | |||
| 03/30/1999 | 2 | 04/01/1997 | |
| Both door rearview mirrors had to be replaced under warranty due to backing peeling off, making mirrors useless. at this time, backing was peeling again. consumer felt he should not have to have these mirrors replaced every 2 years.*ak *slc | |||
| 02/01/2001 | 2 | ||
| Both exterior mirrors are not usable. these are replacements the first set failed after a year and a half. it seems that the mirrors designed for my model expedition have a maximum two year life. ford says no defect, come take a look at my second set of mirrors on a four year old vehicle.*ak | |||
| 1 | |||
| Both original equipment external rear view mirrors are almost completely unusable at this point. the mirrors are not usable at night. i can't believe that ford hasn't replaced the mirrors. this is a dangerous situation. thank you. *ak | |||
| 02/15/2000 | 3 | 05/01/1999 | |
| On outside mirror reflection material is coming off, obstructing driver's vision. *ak the manufacturer has redesigned the mirrors 3 times. *yh | |||
| 05/01/1999 | 06/09/1997 | ||
| Both exterior mirrors are becoming distorted in certain lights which reflect. dealer contacted and no recall established. problem still exists. provide further information. *yc | |||
| VISIBILITY - WINDSHIELD | |||
| 01/05/2008 | 98000 | 1 | |
| After rain, water leaked through windshield on 1997 ford expedition resulting in electrical anomalies. this could pose a fire hazard. *tr | |||
| 1 | |||
| When driving in the rain, water leaks around windshield, which shorted out the fuse box. took vehicle to dealer several times, but problem was not remedied. took vehicle to dealer in maryland and had windshield replaced, dealer found fuse box had rusted. *tt | |||
| 07/12/2001 | 5 | 12/01/1996 | |
| Multi-function switch which controls windsheild washers and wipers has failed 5 times in less than 5 years and the result of the failure is the inability to activate the washer system. at any given time, if the windsheild becomes fouled, i do not know if i will be able to clean it or if my vision will be seriously impaired.*ak | |||
| 02/01/1998 | |||
| Vehicle drifts to the right, aligned repeatedly and re-checked, continues to drift, created outside wear on drive tires. rear wiper failed during rain storm. power mirror works intermittenly. power windows do not operate when key is out making it dangerous to exit in an emergency. windshield wiper worked sporadically, replaced multi-function switch as per recall. driver's power seat 'clunks' with medium to hard stop or acceleration, making it difficult to steer. | |||
| 3 | |||
| Windshield chips and cracks. | |||
| While driving the front passenger's side window shattered without reason. cause unknown. please describe details. *ak | |||
| Consumer complains that there is no exit through windows when engine is off. | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 06/19/2005 | 119000 | 5 | 06/28/2003 |
| Dt:consumer stated that since t she bought vehicle it had electrical problems. dealer told consumer had consumer to take vehicle to a special shop, they would try to figure out the problem. consumer said that within the first three months vehicle had two ignition switches installedt hat consumer did not have to pay for. vehicle had several other electrical problems. consumer said that without the key in ignition the windshield wipers /radio came on, and the air bag deployed. sometimesm the windows would not role back up after being rolled down. consumer arrived home after driving vehicle all day. consumer parked and went inside the house. about five minutes later, found out that vehicle was on fire. firemen stated they could not tell what caused the fire.*ak | |||
| 12/01/2001 | 48000 | 30 | 08/17/2000 |
| Rear windshield wiper will not to turn on most times. if wiper assembly is jarred hard enought (either by bump or banging on it) will cause it to work for a while. this problem was orginally fixed by dealer, but warranty has passed and the problem has returned. i have taken the unit apart, but believe the unit was never changed and beleive the contacts were cleaned. i believe the wiring is being corroded causing for good contact of the wires.*ak | |||
| 6 | 3 | 12/22/1996 | |
| The windshield wiper washer assembly was defective. it worked intermittently, and had been replaced 3 times. *ak *jb | |||
| 4 | |||
| Was driving vehicle & applied brakes to slowdown. brakes fail to catch & hit a moped. was plenty of distance for stopping. was third set of brakes on vehicle. windshield wipers are not working like they should. problem is intermitten. took vehicle to dealer & mechanic indicated the abs brakes are okay. wipers can be repaired.*ak | |||
| 02/01/1998 | |||
| Vehicle drifts to the right, aligned repeatedly and re-checked, continues to drift, created outside wear on drive tires. rear wiper failed during rain storm. power mirror works intermittenly. power windows do not operate when key is out making it dangerous to exit in an emergency. windshield wiper worked sporadically, replaced multi-function switch as per recall. driver's power seat 'clunks' with medium to hard stop or acceleration, making it difficult to steer. | |||
| 06/01/1997 | 1000 | 05/01/1997 | |
| Windshield washer switch repeatedly fails to operate washer. first failure was within the first 1000 miles of ownership. dealer replaced the switch one time. failure reoccured within hours. dealer claimed the switch was ok next two times i asked for it to be fixed. switch can be made to work by switching to high beams (wiper control is on same stalk). after you switch to high beams the switch may work for hours, minutes, days or seconds. it can be hazardous to switch to high beams when driving at night in traffic. ford know these switches are defective and has done nothing. | |||
| 11/01/1997 | 4 | 09/01/1997 | |
| Windshield wipers fail to clean the windshield on both sides of the vehicle and primarily in the center vision area of the wiper area. the wiper blades have been replaced several times but the problem continues. the dealer just replaces the blades. it appears that the height of the windshield is preventing the blade assembly from being able to make full contact on the windshield either do to the shape of the glass or the wiper mechanism is insufficent to provide the necessary pressure throughout wipers range. i have owned many vehicles over 45 years and never had this problem with a vehicle. it is very dangerous in rainy or snowy conditions. *mjs | |||
| 08/01/1997 | 2 | 02/01/1997 | |
| Windshield wiper retaining nut broke (where the built in washers are located), wipers failed during thunder storm, causing poor visibility. | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 2 | 04/12/1997 | ||
| Windshield wiper switch failed. nlm | |||
| 01/30/1997 | 2 | ||
| Ongoing problem with windshield wiper/washer switch failing to operate properly. dealer replaced switch on two occasions, and problem still occurring. *ak | |||
| 12/08/1997 | 1 | 09/04/1997 | |
| Windshield wiper/washer switch failed. | |||