Consumer Complaints


Fail datemilesoccurencesPurchase date
SEAT BELTS
01/20/2000
 Consumer's motorized seatbelt was defective. he was driving with his daughter attached to the seatbelt with her safety carrier. he came to an abrupt stop, the bolt came loose, and the car seat became detached from the seat and flew up front. child wasn't hurt. consumer notified the dealership, and they weren't interested. *ak
SEAT BELTS - FRONT - ANCHORAGE
02/01/1999
 I took my expedition to the police dept. to have my childs car seat checked for proper installation and was informed that the carseat could could not be used safely. it was their opinion that the place where the seatbelt pulls from and where the seatbelt fastens to are on different planes. we went to babies r us and tried several different carseats and none would work. additionally, the seatbelts to not lock imediately, therefore, adding additional movement of the carseat. please excuse any errors in this message. it is difficult type in this space and check for errors.
SEAT BELTS - FRONT - BUCKLE ASSEMBLY
09/30/19995009/01/1999
 We are unable to safely, and snugly secure any type of child seat other than an infant seat in the center position. the seat belt buckle receivingend is too far forward to allow a car seat to be secured tightly. ford does not have a solution for this problem and it renders the expedition unsafe for kids in the middle seat belt position.*ak
06/06/20011
 Seat belt latch was broken. when consumer saw it, plastic case on latch was cracked. has not contacted dealer yet.*ak *slc
SEAT BELTS - FRONT - RETRACTOR
09/30/19991009/01/1999
 The center seat belt is incapable of restraining any car seat snuggly. i have contacted my ford dealer and ford, and they have no fix for this problem. no one i know has been ablw to get a child seat in this center position securely. please help! *ak
02/17/2000112/01/1998
 We were involved in a two-vehicle crash with major damage to the front of our suv. my husband was driving and i was a passenger in the front. neither of our airbags deployed. we were both wearing our seat/shoulder belts. when we collided, my seatbelt did not catch, and i hit the dashboard. i was transported to russellville hospital by ambulance. i suffered bruising to my chin and both shins. following our accident, a russellville police officer (along with a member of our fire department) went back to my vehicle and jerked on the seatbelt to try to get it to catch and he could not. i am continuing to have pain in my jaw and my back. my husband told the body shop manager at long lewis ford of muscle shoals, al about our airbags not deploying and my seatbelt not working properly. the faulty seatbelt has been removed from our vehicle and is in my possession. *ak
SEAT BELTS - REAR
105/15/2003
 In the row behind the front seat middle seat belt retractor is in the lock mode and will not retract. dealer insists that retractor has to be replaced to remedy the problem. ak
SEAT BELTS - REAR - BUCKLE ASSEMBLY
06/01/2006105/26/2006
 The buckle on my seat belts in the back broke. that is very unsafe. *tr