Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY | |||||
| 0457 | 03/22/2004 | 10008542 | Pop/thump noise at end of window movement and/or driver's window bounce back and reverse to mid-position. *tt | 08/04/2004 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
| 01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 15549 | 01/01/2002 | 630081 | Information regarding pop/thump noise from power window. *yh | 04/12/2002 | |
| 5233 | 12/01/1998 | 615352 | Information on the alive memory (dam) feature during various diagnostic and repair procedures. *tt | 01/13/2001 | |
| 7816 | 02/01/2000 | 612222 | Some vehicles may exhibit interior lights, power windows and / or inoperative running board lights for a short period of time in the morning. *tt | 06/07/2000 | |
| 996780 | 08/01/1999 | 608469 | This online service bulletin involves vehicles exhibiting windnoise at the top of the door glass seal / weatherstrip molding area. *tt | 12/02/1999 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 00189 | 09/04/2000 | 618602 | Concerns with the signal mirror reflective surface deteriorating over time, developing dark spots due to chrome plating delamination. *jb | 04/17/2001 | |
| 12234 | 12/01/1998 | 615494 | Information on vehicles equipped with signal mirrors. *tt | 01/17/2001 | |
| 5291 | 12/01/1998 | 615397 | Information on vehicles equipped with signal mirrors. *tt | 01/16/2001 | |
| 996042 | 05/01/1999 | 606957 | Information on using 1999 procedures manual for side mirror replacement. *tt | 09/08/1999 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 13071 | 08/01/1999 | 6091875 | Brief information describing exterior rear view mirror diagnosis. *tt | 11/16/2000 | |
| 996805 | 08/01/1999 | 608776 | Some vehicles may exhibit an exterior rear view mirror with a slight flutter / shake. *tt | 12/03/1999 | |
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||||
| 12282 | 12/01/1998 | 615531 | Some vehicles may exhibit a rear wiper that does not function properly (jammed). *tt | 01/18/2001 | |
| 5370 | 12/01/1998 | 615445 | Some vehicles may exhibit a rear wiper that does not function properly (jammed). *tt | 01/16/2001 | |
| 98-4802 | 09/01/1998 | 607208 | Information on procedures to follow when installing a rear wiper arm. *tt | 09/14/1999 | |
| VISIBILITY - WINDSHIELD | |||||
| 13054 | 08/01/1999 | 6091846 | Experiencing windnoise at the top of the door glass seal / weatherstrip molding area. *tt | 11/15/2000 | |
| 13838 | 02/01/2000 | 612429 | Concerns with vehicles exhibiting a windshield creak / squeak. *tt | 06/08/2000 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||||
| 4802 | 12/01/1998 | 615320 | Rear wiper arm installation. *tt | 01/13/2001 | |
| 13825 | 01/01/2000 | 612882 | Some vehicles may exhibit a front washer operating without command. *mjs | 06/13/2000 | |
| 8051 | 02/01/2000 | 612262 | Some vehicles may exhibit a front washer operating without command. *tt | 06/07/2000 | |
| 6556 | 07/01/1999 | 610683 | Exhibiting jerky or uneven windshield wiper arm movement. *tt | 05/10/2000 | |
| 13253 | 09/01/1999 | 6090655 | (continued from 13251 and 13252) uncommanded front wiper function. *mjs | 03/22/2000 | |
| 99224 | 10/18/1999 | 6089685 | Subject regarding front wipers operating while switch is in off position. *tt | 02/11/2000 | |
| 12911 | 06/01/1999 | 606940 | Some vehicles may exhibit activation of front wipers without command. *tt | 09/08/1999 | |
| 12826 | 06/01/1999 | 606897 | Experiencing front wipers activation without command. *tt | 09/07/1999 | |
| 6407 | 06/01/1999 | 606832 | Exhibiting front windshield wiper activation without command. *tt | 09/03/1999 | |
| 984802 | 11/01/1998 | 603663 | When installing a rear wiper arm on some vehicles, be sure to follow the procedure in the 1999 workshop manual section 501-16-92. *yc | 03/01/1999 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY - WINDSHIELD | ||||||
| PE05033 | FORD MOTOR COMPANY | 06/15/2005 | 10/13/2005 | ELECTRICAL SYSTEM FAILURE | ||
| Odi has received 39 reports alleging that water leaks around the windshield causing electrical failures, including but not limited to the windshield wipers and the headlamps.ford reports that water entering the vehicle can wet the power distribution box (pdb) and the generic electronic module (gem).these components control various electrical systems in the vehicle.this investigation has been upgraded to an engineering analysis, ea05015, to allow further investigation of the issue and to assess the nature of the potential safety consequence. | ||||||
| VISIBILITY - WINDSHIELD WIPER/WASHER | ||||||
| EA05015 | FORD MOTOR COMPANY | 10/13/2005 | 12/06/2006 | WINDSHIELD LEAK CAUSES ELECTRIC FAILURES | ||
| Consumers alleged that when it rained or snowed, water leaked into the vehicle around the windshield.moisture flowing through the seal that surrounds the front windshield follows a path through the seal into the generic electronic module (gem) and fuse box, and may cause the electrical components in the vehicle to malfunction.overall, the number of reports alleging wiper failures and lighting failures is relatively small.in reviewing a large sample of the 1503 complaints for windshield leaks, odi's analysis reveals that 0.04% of the total vehicle population reported improper windshield wiper operation and 0.01% of the total vehicle populationreported lighting failures.the warranty claims reveal that approximately 0.10% of the population has been serviced for wiper malfunctions and 0.08% for lighting malfunctions as a result of windshield leaking. odi's analysis of the field performance statistics and available technical information has not established that a defect trend exists in the malfunction, failure or intermittent operation of the front windshield wipers or headlights.see the attached summary report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 09/01/2004 | |||
| My sideveiw mirrors keep losing the reflective mirror. i have replaced them before and after a while the new mirrors do the same thing over time. | |||
| 04/12/2010 | |||
| Our battery died because the air fan inside the car would not shut off. once i got car jump started noticed that many electrial devices were either not working or turning on and off by themselves. these problems continued after i replaced battery. i took it to the dealership and was told that the windsheild in 1999 ford expedition leaked causing electrical shortages in most electrical compoents in the car. and would cost $1000.00 to fix and the windsheild would need to be replaced for another $200.00. after researching this i have found that this is a well known problem in this model but no recall has been established. | |||
| 05/16/2009 | 80000 | ||
| Tl*the contact owns a 1999 ford expedition. the contact stated that she previously experienced failures with the battery losing power and the vehicle shutting off without warning. the battery was replaced three times, but the failure was not corrected. on may 16, 2009, while driving approximately 30 mph, the battery lost power and the windshield wiper washer released fluid. within seconds, the vehicle shut off. the dealer stated that the gem module was corroded. the manufacturer filed report number 0481541389 and stated that there was no recall; therefore, they would not assist. the vehicle has not been repaired. the failure mileage was 80,000 and current mileage was 130,000. | |||
| 02/10/2008 | 84942 | 1 | |
| It started off with a beeping, that happened once and a while. i also noticed when the defroster was turned on black dust like stuff would blow out. then one day my husband and i heard the expedition trying to start. no keys in the ignition, no one in the truck! my husband had to disable the battery to get it to stop. we were going to take it to the ford dealer,but when we started it, it continued to try and turn over. therefore my husband had to disconnect the battery again and we had to pay for a truck hauler to take it to the ford dealer. while at the dealer we told them it couldn't be started, because of it trying to turn over, but apparently they did let it run and now we have starter problems. also they had the windshield seal replaced, but it still leaks. we will be taking it back to them to have their repairs repaired. it's a shame, i was so proud of my suv, now i just don't know. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 08/20/2006 | 107000 | 1 | 11/06/1998 |
| My ford expedition stopped being able to control the temperature. i am now going into winter, and i cannot guarantee that i will be able to defrost the windows which could cause a very significant safety issue. the blend door is plastic in my year, and ford changed it to nylon during the production run. i am left with a defective blend door, and vehicle and ford has informed me that the fix ($1,700) is my responsibility not theirs. my research on the web shows that this issue is a common issue with fords, and expeditions and i believe that ford has not resolved this issue because of the cost, not caring about the safety issues. *jb | |||
| 02/08/2003 | 61000 | 01/29/1999 | |
| Electrical motor controlling the air blend doors located inside the air plenum has failed, and the plastic door(s) itself is cracked and non-functioning. i have been unable to direct warm air to the front window to debug causing dangerously decreased vision. 1999 ford eddie bauer expedition. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 02/17/2003 | 172000 | 3 | 10/27/2003 |
| This vehicle has been repaired and new heater core 2 times within 2 months. this was a problem that has occurred again within one month of last repair(3rd). the flooring is ruined due to excessive anti freeze leaks inside vehicle. *jb | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 61000 | 1 | ||
| While washing the vehicle the back window blew out for no apparent reason. *ak | |||
| 11/15/2002 | 1 | ||
| The rear window shattered without warning.*jb | |||
| 1 | 04/01/1999 | ||
| Vehicle experiences bad vibrations when either rear window rolled down while driving due to design. nlm | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| All the power windows intermittently function, causing the windows to get stuck in the up or down positions. dealer can't find cause of the problem. *ak | |||
| 12/23/1998 | |||
| The windshield wipers fail to work when needed. on dry days would come on, on wet days do not come on. rear wiper was repaired. now neither works, front or rear. transmission will not shift properly. had it checked & metal pieces had broken off. transmission burnt out. had the piston replaced. the power winddows would go up & down without key insertion. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 12/12/2005 | 1 | ||
| Consumer had 1999 ford expedition side mirrors replaced due to bubbles in mirror. *ts as a result the consumer visibility was reduced, especially at night. the consumer contacted the dealer and was told that the mirror was not covered under warranty. the consumer replaced it at his expense. *nm | |||
| 3 | |||
| While driving driver was unable to see from the driver side and passenger side mirrors. this caused poor visibility to the driver. vehicle was taken to the dealer for inspection, and mechanic determined that both mirrors needed to be replaced. *ak | |||
| 10/07/2003 | 56000 | 1 | |
| The mirrors on both sides of the vehicle were delaminating which made seeing in them impossible. the dealer insisted that there was nothing wrong with the vehicle. the manufacturer has been informed of the problem. *ak *ph *nlm | |||
| 12/23/2002 | |||
| Consumer states his mirrors are getting dark stains on them, which impairs his vision. also the mirror part is flaking away. ts | |||
| 09/02/2002 | |||
| Consumer states' the vehicles driver and passenger side, side view mirrors have developed a scratchy cloudy looking. consumer is not able to see the road clearly behind vehicle. please provide any further information. mr | |||
| 06/01/2002 | 04/01/2001 | ||
| Both driver and passenger mirrors have reflective coating pealing off the mirrors causing some distortion in the mirror when sunlight reflect in mirrors. manufacture contacted and reffered back to regional warranty service. car milage beyond warranty would only cover portion of replacement cost. reject offer from regional. my opinion a saftey item due to manufacturing flaw should be charged to manufacture. rejection of this deal may cause the full cost to be to me.*ak | |||
| 09/15/2000 | 2 | 09/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| 02/01/2001 | 2 | 09/01/1999 | |
| Mirrors - they've been replaced twice for the same problem. both left and right mirrors develop black streaks, which makes hinders my viewing ability, especially at nighttime. it just tarnishes on its own. the first pair were replaced 6 months after purchase. according to the dealer, it is common in mirrors with built-in light signals. as far as the a/c is concerned; ever since i purchased this vehicle, it gives off this bad odor (musty smell) as soon as the a/c is turned on. the dealer re-conditions the ventilation system each time i take my vehicle in for service. according to them, along with two other dealers, it's common in ford vehicles.*ak | |||
| 1 | |||
| Driver's side door mirror which indicates turn signal has rusted inside out, reducing driver's vision. consumer has contacted dealer, dealer unable to determine cause of problem.*ak | |||
| 06/29/2000 | 04/01/1999 | ||
| Tires have had a problem with maintaining balance and have required being re-balanced and rotated every 500 to 1500 miles. i had the tires inspected by national tire and battery, they dismounted the tires, checked for roundness, indexed the tires and remounted them, added additional weights to front and rear of tires. they said the tires were defective and should be replaced by the manufacturer. i took the suv and the inspection report to several firestone dealers, one barely looked at the tires and quoted me a price of $128.00 per tire to replace them with the same size and brand, no consideration was given to them being defective or coverd by pro-rata warranty. another dealer said that he didn't need to inspect the tires they were not covered by the manufacturers warranty after 12,000 miles and that there was no such thing as an out of round tire. i have tried to seek relief from firestone, who finally sent an email suggesting that i have the tires inspected by their dealers, even after i had informed them of the lack of interest displayed by their dealers in atlanta. i rec'd the same verbage that they released to the press concerning the recalled tires and i advised them that i wasn't seeking information on the recalled tires, since, my size wasn't included, that i was seeking relief for a defective product. these tires are becoming unsafe at any speed and they should be recalled with the other sizes by ford and/or firestone. i have seen the listed complaints that your group has rec'd concerning these tires and i request your assistance in my problem..the problem with my 2 outside mirrors on my suv is that the silver reflective coating is peeling and flaking off the mirrors and your visibility to either side is greatly hampered. i had shown this to my dealer banner ford and i had spoken to the service manager at peachtree ford, they both said that there was a problem with the mirrors and that they had replaced them on several occasions. ...thanks. | |||
| 06/29/2000 | 04/01/1999 | ||
| Dd (tiresize: 255r70-16)( dot number: tire size: 255r70-16 ) | |||
| 08/10/2000 | 4 | 06/01/1999 | |
| Mirror backing ( silver) falls off this was replaced several times. now they want to charge for repair | |||
| 05/22/2000 | 1 | 05/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 01/01/2006 | 2 | 06/14/1999 | |
| Tl*the contact owns a 1999 ford expedition. the rear view mirrors on the passenger and driver doors have deteriorated. the contact has poor visibility when driving in oncoming and incoming traffic. he has not yet notified the manufacturer to report the defect. he took the vehicle to the dealer and was informed that he would need to notify the manufacturer. the current mileage was 79,000 and the failure mileage was unknown. | |||
| 01/06/2007 | 90000 | 2 | 04/01/1999 |
| The reflective material for the door mirrors fails on 1999 ford expeditions. *jb | |||
| 01/10/2002 | 1 | 10/02/1999 | |
| Since about 2002 the reflective material on both rear view mirrors has alot of cracking. unable to view clearly. this to me is a big safety issue. cost from for ford to replace was $500.00 each side. *nm | |||
| 10/31/2006 | 35653 | 1 | 05/15/1999 |
| Dt: the contact stated the silver is coming off of the exterior mirrors. the dealership determined the mirrors need to be replaced. | |||
| 02/15/2006 | 62000 | 1 | 08/01/2000 |
| Dt*: the contact stated the passenger side mirror no longer has a reflective coat. the vehicle has not been seen by the dealership. | |||
| 06/02/2003 | 37000 | 99 | 05/09/2002 |
| The right outside mirror material is flaking off making it nearly impossible to see down this side of the vehicle. after doing some research, i have found out that hundreds of people have complained to ford about the defective mirror and ford refuses to fix the quality problem. additionally, the wipers, come on an off for no apparent reason. in speaking with the dealer about both of these problems, they indicate ford will not remedy this situation even though many have complained | |||
| 01/01/2003 | 50000 | 08/01/2000 | |
| The side view mirrors lose their mirror coating. the mirror image is therefore dim and a potential safety hazard. a good mirror can't be found in a salvage yard because that happens to all ford expeditions. | |||
| 07/20/2004 | 48000 | 2 | 08/16/1999 |
| Vehicle: 1999 ford expedition. roblem nearly caused serious accident: loss of reflective surface (silver) on both exterior rear-view mirrors.*ak this vehicle purchased in aug 1999 has defective safety equipment. the rear view mirrors are losing the reflective surfaces, developing cracjs in the silver backing and are becoming unsafe. the vehicle has not experienced any unusal environmental exposure, in fact unlike my other cars (all older than 1999) the ford expedition has been garage-kept. while the local ford dealer indicated my experience was unique, i would be quite surprised if this condition is not affecting other vehicles of this type and wished to file a formal submission on the problem with you. thank you. charles mcbrearty | |||
| 09/01/2004 | 21000 | 1 | 06/01/1999 |
| The silver backing was peel off the mirrors. the consumer was told that the mirrors were not covered under the vehicle's warranty *nm | |||
| 05/05/2003 | 50000 | 1 | 05/05/1999 |
| Both exterior mirrors had hair line cracks. this caused poor visibility. the dealer was notified. *ak the cracks were also black in color. *sc | |||
| 05/05/2003 | 50000 | 1 | 05/10/1999 |
| Over the past year or so, both my mirrors have been turning black and cracking on the inside, mwhere i cannot see out them, they are almost black without any viewing area. *ak | |||
| 08/06/2004 | 2 | 08/06/2004 | |
| I recently purchased a used 1999 ford expedition and have found that the signal mirrors are defective. the adhesive that ford used on the back side of the mirror glass is eating away the silver reflective surface. i first noticed this problem on our test drive and can tell you that with the right angle of the sun hitting those mirrors ,you cannot see out of them. ford offered to replace them for about $180.00ea. plus $30.00 to install. i feel that ford should be forced to correct this defect and not the consumer before someone is injured or killed in an accident. thanks for listening,rick. *ak | |||
| 08/03/2004 | 66700 | 1 | 08/03/2004 |
| Moisture got behind the glass of the exterior 'rear view mirrors'; rear view mirrors and delaminated the glass. this reduced visibility, especially when driving at night. the dealership was contacted. *ak *tc | |||
| 06/05/2004 | 57900 | 1 | 06/04/2002 |
| Driver side signal mirror's reflective surface has deteriorated - developing dark spots due to chrome plating delamination. ford doesn't want to fix it - however, this presents a significant safety issue. *ak mirrors are not wearable items like brake pads. having a mirrors surface deteriorate on it's own is a manufacturing/design failure. ford has noted this problem in their technical service bulletin list (noted below) so they are aware of the problem, yet refuse to replace the mirror - instead wanting to charge $310 for the part + installation. mirrors are a safety device, especially in a large vehicle like the the ford expedition - using defective parts - acknowledging said parts and than refusing to replace them is inexcusable. this exact problem is noted by ford via a tsb - text of tsb below: ----------------------------------------------------------------------------------- make : ford model : expedition year : 1999 service bulletin num : 00189 date of bulletin: sep 04, 2000 nhtsa item number: 618602 component: visibility:rearview mirrors/devices summary: concerns with the signal mirror reflective surface deteriorating over time, developing dark spots due to chrome plating delamination. *jb | |||
| 10/04/2002 | 1 | ||
| Nar 3-11-03 the consumer has experienced several problems with his ford expedition, the side view mirrors have turned back from the inside, the top of the shift handle broke off, and all the tires had to be replaced before a firestone recall had been issued. the consumer feels that the dealership should be responsible for repairs since it's was a manufacturers defect and not a maintenance problem. *cb *jb | |||
| 01/01/2001 | |||
| The side view mirror has deteriorated to the point there is no reflective material left. i am unable to use the mirror, causing a safety issue. ford dealer will not replace/repair as car is out of warranty. technical service bulletin issued. will cost $300 to $400 to have fixed. | |||
| 01/01/2002 | 55000 | 1 | 03/09/1999 |
| 1999 ford expedition. both exterior mirrors (with integrated red turn signal chevron) delaminated lost reflective coating on back of mirror. have contacted ford dealer on two occasions, and contacted ford consumer services. ford acknowledges several service bulletins on the issue but would not tell me what it contained. the vehicle had 55,000 miles and now has 65,000 miles. quoted $169 per mirror to replace mirror glass or $400 per mirror for complete replacement. the mirror was manufactured by muth and i contacted them. they acknowledged a manufacturing defect and had a upgrade kit to provide new mirrors glass for $216 delivered to my door. i paid a body shop $65 for repairs. i am happy with the results. this is a safety issue like seat belts, air bags, etc. i will ship the old mirrors to you at my expense for your investigation. *jb | |||
| 03/13/2004 | 61000 | 1 | 07/23/1999 |
| The reflective material on the side view mirrors faded and caused poor visibility. dealer was notified, but did not resolve the problem. *ak five months after the vehicle was purchased (7-99)the mirror was replaced. in 2003 the mirrors were replaced again. this time the vehicle was out of warranty therefore the consumer had to pay to have them replaced. *nm | |||
| 12/14/2003 | 45000 | 01/03/2000 | |
| Both exterior mirrors are discolored and deteriorating, images are badly distorded. poor visibility. i have the extended warranty, which they say does not cover it. owners respondsibility. | |||
| 11/18/2002 | 75000 | 1 | |
| The outside mirrors on my 1999 ford expedition are turning black from the inside. the right mirror is almost totally unusable due to the discoloration. the left mirror is almost to that point and is becoming worse each day. i have been to two separate dealerships and while they agree that they have seen other expeditions with the same problem, ford does not have a recall for this. i contacted ford and they said they will not replace them since there is no current recall. the cost for replacing both mirrors is in excess of $600. even though the vehicle is no longer in warranty, mirrors are something that should last longer than 4-5 years. this is definitely a safety hazard and should be addressed by ford. the condition started occurring in the fall of 2002 when the vehicle had approximately 75,000 miles on the odometer. since that time, the mirrors have gotten progressively worse. *jb | |||
| 06/29/1999 | 1 | 04/29/2001 | |
| I would like to file a complaint about the rearview mirrors on my 1999 eddie bauer expedition. i noticed before my warranty ran out that they began to show black spots. the maintance department at my local ford dealership brushed it off as no big deal. after my warranty ran out, i again told the maintance department that the mirrors were worsening. now after a few years have passed, and speaking to other owners of that specific model, the mirrors are unuseable. i feel that the mirrors are a defect of the manufactorers and think they should be the one to replace them. i have been quoted a price of $400. / mirror for replacement on my part. please investigate this matter and respond to me.*ak | |||
| 05/15/2002 | 38000 | 1 | 05/15/1999 |
| The mirror coating on the back of the side mirrors on my ford expedition is coming off & has been since just after the warranty ran out. it makes using the mirrors questionable at best. it looks like the mirror was sandblasted from behind. *la | |||
| 11/02/2003 | 25000 | 2 | |
| The side view mirrors on the vehicle are becoming unusable. the reflective backing on the mirrors are slowly turning a mottled black for some reason. also , rear windshield wiper motor wore out. *ak | |||
| 09/10/2003 | 81700 | 1 | |
| The lamination on both exterior mirrors is turning black. this condition has been progressively getting worse in the last few weeks. consumer can barely see anything through these mirrors. *ak | |||
| 09/24/2003 | 2 | ||
| Exterior mirrors both driver and passenger are turning black and nearly impossible to see out of. | |||
| 63339 | 1 | 05/01/1999 | |
| The side view mirrors on both sides are turning black. consumer can barely see out of them. a technical advisement was issued, #00-18-09, by ford in reference to delamination of signal mirrors. *ak *ts *nlm | |||
| 07/18/2003 | 1 | ||
| Exterior mirrors both driver and passenger are turning black and nearly impossible to see out of. *jb | |||
| 07/04/2003 | 1 | 12/28/1999 | |
| Both side view mirrors are faded so badly that you can't see. almost involved in a major accident with pregnant wife and 3 kids on board.*ak | |||
| 06/30/2003 | 11000 | 2 | 06/30/1999 |
| The exterior rear view mirrors are blackened. i suspect the electric directional signal within is the culprit. the mirrors are useless. i am sure that ford is aware that this is a pervasive problem, yet they refuse to fix it at their expense, even though it is a safety hazard due to poor manufacturing. i purchased new mirrors which were obviously redesigned at a cost of nearly $400.00. *ak | |||
| 1 | |||
| Both side rear view mirrors with the turn signal are turning black. in certain spots there is no reflection. at night the visibility is very poor. *ak | |||
| 1 | 07/24/1999 | ||
| When the vehicle was purchased new the consumer noticed that the outside rear view mirrors had black lines and specks in them. the dealer indicated that all the vehicles were like that. now, some years later, the black film on the back of the glass started wrinkling and the black specks became worse. this defect has caused poor visibility. *ak *ph *nlm | |||
| 12/04/2002 | 2 | ||
| Both mirrors were smoking. dealer notified.*ak | |||
| 01/01/2001 | 1 | 07/04/1999 | |
| I own a '99 ford expedition-both of the side mirrors have deteriorated to the point i can barely see out of them during the daytime, and its impossible to see out of them at night. i went back to the ford dealership and was informed they can't do anything about mirrors deteriorating and to replace both will be 498.00 a piece plus taxes. i have extended coverage, which state they won't pay for replacement ,due to mirrors being considered glass. service dept at the ford dealership said that mirrors are not glass and that it's actually reflexor paper or something. i would appreciate if you could look into matter. i have done some research and have found the deterioration of side mirrors on ford expeditions to be a well documented service problem under the website of recalls. this is my 2nd time trying to get ford to work with me on this matter. *jb | |||
| 02/15/2003 | 26000 | 1 | 03/07/2000 |
| Side-view mirrors on driver and passenger side have delamination resulting in loss of complete effectiveness of viewing. i took the vehicle to the dealer while the vehicle was under warranty, but they did not replace the mirror citing that the mirror had not reached the replacement stage, now that the vehicle is out of warranty, the mirrors have reached a point that it is difficult at best to see out of them. my cost to replace is 230 per mirror, with no consideration of warranty extension.*jb | |||
| 03/02/2003 | 1 | 05/15/1999 | |
| The side mirrors on my 1999 ford expedition are deteriorated to the point of not being able to see other vehicles through them. this is a manufacturing problem from ford and should be addressed before this causes a serious accident. i must try to find a way to fix this problem now before it becomes my accident. does any one have a remedy ?*jb | |||
| 06/01/2002 | 45000 | ||
| Consumer states that both the driver and passenger side mirrors are delaminating. as a result, consumer can not see objects with the mirrors. ph | |||
| 10/04/2002 | 32000 | 2 | |
| Exterior mirrors are deteriating. deal would not replace. | |||
| 11/01/2002 | 0 | 06/30/1999 | |
| Side-view mirrors on driver and passenger side have become very dulled resulting in loss of complete effectiveness of viewing. it appears that something has caused the silver in the mirrors to disintegrate. this is a 1999 ford expedition. i have contacted ford and the local dealer and neither would offer to remedy at their expense since the warranty period had expired. | |||
| 11/26/2001 | |||
| Consumer states that both passenger and drivers side rear view windows over time become scratched and spiedery looking. consumer can hardly see the road. dealer has been contacted. please provide any further information. ts | |||
| 12/15/2001 | |||
| Both exterior mirrors are distorted and cause severe visibility problems. dealer and manufacturer have been notified. feel free to provide any further information.*ak | |||
| 06/02/2001 | |||
| From both rear view mirrors reflection is coming off, leaving mirrors black. unable to see out off them. dealer contacted.*ak | |||
| 07/28/2001 | |||
| Both exterior mirrors are discolored and cause poor visibility while driving. dealer contacted. feel free to provide any further information.*ak | |||
| Exterior rearview mirrors that have turn signals flash inside of them are starting to deteriorate, making visibility difficult. *ak | |||
| Driver's side and passenger's side rearview mirrors are corroding, which makes it difficult for night driving. please provide any furhter information.*ak | |||
| 08/20/2001 | |||
| Both exterior mirrors are severely faded and consumer was unable to see properly. dealer was not notified at this time. feel free to provide any further information.*ak | |||
| 02/15/2000 | |||
| Rearview mirrors on passenger's and driver's sides are deteriorating. consumer can't see out of mirrors. contacted dealer, and dealer stated that mirrors were defective. but, consumer's warranty expired. *ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 09/01/2005 | 110000 | 4 | 06/01/2001 |
| Major electrical problems: air suspension stop working; interior and exterior lamps continually click on and off; rear windshield wipers stop working. abs warning clicks on an off, when off brakes tend to lock during braking. *jb | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 03/03/2005 | 89000 | 130 | 03/03/2005 |
| 1999 ford expedition eddie bauer 4x4 the emergency brake was removed by the dealer when they sold it to me and never put one on it, also the /c blows out hot air up front and cold in the back, and the odomitter does not work, it goes in and out and the dealer refuses to fix it. several of my friends have the same truck and they have the same problem | |||
| 01/21/2002 | 24 | 11/01/1998 | |
| Rear windshield wiper operate extremely intermitently. *ak | |||
| 09/28/1999 | 3 | ||
| While driving could smell engine burning oil which came through the vents. there was no oil leaking. coil broke in the engine/ windshield wipers would come on by themself, while the rear wiper does not work at all/ passenger door panel was loose & came off/ electrical system would cause lights to flicker on & off, and fuel gauge failed to register the correct amount of fuel when filled.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - SWITCH/WIRING | |||
| 09/15/2004 | 1 | ||
| Dt: 1999 ford expedition. the consumer stated the windshield wipers will not turn off until the vehicle was completely turned off. if they were turned all the way on the rear wipers would not work. the rear window broken at one time, and the dealership stated there was a short in the switch that operated the wipers. this has been happening since september 15, 2004. nothing has been done to fix the problems. *nm | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 08/30/2005 | 83000 | 2 | 10/05/2001 |
| In june of 2004, the sunroof of our 1999 ford expedition stopped working. we had to replace the entire track and motor. now, just over a year later, the sunroof has stopped working. we are going to have to replace the entire track again. of course, the warranty is no longer good. *jb | |||
| VISIBILITY - WINDSHIELD | |||
| 10/01/2009 | 113000 | 2 | |
| 1999 ford expedition windshield leaks and shorts out electrical system. happens when unattended often and turns on lights and other systems so battery goes dead. had ford dealer repair one year ago and problem has returned. *tr | |||
| 11/27/2006 | 144000 | 1 | 06/17/1999 |
| Events leading up to failure: (1) started with fog light switch not working. (3) took it in for service and was told the windshield was leaking and shorted the switch. service attempted to correct leak by leaving windshield in place and providing more sealant. (1) leak in windshield discovered to persist after battery drained due to radio and various electrical functions would continue even without the key in the ignition. most recently, the starter would repeatedly attempt to start the engine randomly after the engine was started and even while the key was out of the ignition! (2) with this uncontrolled electrical activity battery drain was causing stranding and the most recent occurrence the smell of an electrical fire was noted. (3) the car was taken immediately to a ford dealership for service, where currently the gem module and fuse box are getting replaced as well as the windshield to fix the leak - i was told that the original windshield cannot be re-sealed as it will break when removed. i don't have vin with me at this very moment, but can submit it later. what does oem mean next to the defective elements i've listed? *nm | |||
| 05/01/2005 | 2 | 01/01/2004 | |
| Dt: the consumer states whenever it rains or snows, the windshield leaks causing the windshield wipers to stop working, the lights flashed, the radio did not working, and then at times the vehicle will not start. the module has been replaced three times and the windshield has been repaired twice, now it is being replaced again | |||
| 02/15/2003 | 100 | 1 | 11/17/1998 |
| Dt: the vehicle does not start when there it rains, snows or any water relating issues. also, causes other electrical problems. dealer keeps replacing the computer, which never last. dealership replaced the windshield, and that did not fix the problem. ford has been contacted by the owner. ford recommended that the owner try another dealership. the owner has been to more than one dealership to try to fix the problem, and they could not figure out the problem either. the vehicle has been in the shop over these issues between 6-12 times, and now the dealership will not even give the owner an invoice. owner has spent about $4,000.00 over 8 months on trying to fix this problem. this owner is not satisfied with the dealership or ford. the water problems have been going on for two years. the wheel came off last year in july. the wheel started vibrating and the wheel just came off while driving. the wheel lugs: nuts and bolts brokenoff. 4 out of 5 lugs and nuts were missing. the odometer does not work. it blinks off and on. the odometer will stay off for months, when it comes back on the mileage may go forward or it may go backwards. the owner took the vehicle in and had the lug sand nuts a long with the rim and wheel repalced.*ak | |||
| 04/30/2003 | 65000 | 4 | 04/16/2002 |
| I purchased a 1999 ford expedition eddie bauer 1 year ago last week. i have had nothing but problems with this vehicle. the latest problem is the one that concerns me the most. a few weeks ago the driver's side door lock would not operate. i could hear the motor trying to open the lock but nothing happened. a week after that i could not open my windows and the turn signals did not work. a week later my windshield wipers stopped working. we attributed the problem to a blown fuse which we replaced. the problem seemed to be fixed. the next day it rained and the fuse blew again, and again and again. the problem got worse as the brake lights went out. i brought the car into the dealership where i had purchased it. they discovered a leak in the windshield that seeped into the fuse box. the fuse box needed to be replaced and it was not covered under my warranty (that covers just about everything else. ford esp extracare) this in my opinion should not have had to be paid for out of my pocket. it is a safety problem that i understand that didn't just happen to me. me vehicle has not been in any accidents so i do not understand why the windshield is leaking. please contact me if you have any questions. *nlm | |||
| 12/20/2000 | 1 | ||
| Consumer turned on interior dome light at night, was blinded by it and lost control of vehicle. he was able to recover and stay in his lane. glare from light went to sun roof, and then reflected off driver side of windshield. it did not refelect off passenger's side. *slc | |||
| 08/01/1999 | |||
| No summary | |||
| 04/01/1999 | 50 | 11/01/1998 | |
| My expedition has seriously dangerous problems with the front and rear windshield wipers: they turn on whenever they want, they do not turn on on demand and occasionally the washer fluid pump begins to pump fluid continuously for 30 seconds or more. the problem can sometimes be eliminated if i stop the car and restart it - only problem with that is that it's not always feasible to pull over and turn off the car. i have contacted the dealership and brought it in two times for repair. they cannot fix it, they tell me, because they don't have repair instructions from ford in detroit. basically, they don't seem to care that i'm driving a 6,200 pound vehicle that occasionally becomes impossible to control. hmmmm! | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 09/01/2005 | 60000 | 08/01/2003 | |
| I have a 1999 ford expedition eddie bauer 4x4 that has all the symptoms of your investigation #ea05015. i took my vehicle in while it was still under warranty and i was denied a claim for them to fix it at my local dealer because they said that the cause was due to moisture and it was not covered by under warranty. this sounded to me to be a manufacturing defect and felt it should have been fixed by them. during that time i had to replace my transmission and transfer case which are controlled in some way by the gem module so i am told. i have not been able to fix the gem and fuse box to this date due to the high cost that was presented to me. i am not certain of the actual date this took place but it was identified while the vehicle was still under warranty. *jb | |||
| 11/02/2003 | 25000 | 2 | |
| The side view mirrors on the vehicle are becoming unusable. the reflective backing on the mirrors are slowly turning a mottled black for some reason. also , rear windshield wiper motor wore out. *ak | |||
| 09/01/2002 | 15 | 08/01/2099 | |
| Front windshield wipers self activates. occurence is more common when turning corners. may be associated with using turn signal. if i recall correctly, during early month of ownership, ford notified me of similar problem with rear windshield wiper. i brought the vehicle in and had this and the trailer hitch recall taken care of. ford dealership told me my vehicle did not have a defective part (for the rear wiper switch) and therefore did not change out. mr | |||
| 09/08/2002 | 09/01/2002 | ||
| I purchased this vehicle on 9/8/2002. i have had a problem with the windshield wipers coming on while riding down the road, and also when i turn on the turn signals. it is very embarrasing when other people are looking at this happening to a dry windshield. i had it in the shop on 9/13/2002 and i was told that the machine did not diagnose a problem and to keep driving it until the wiper completely stop>ak | |||
| 03/01/2001 | 1 | 02/01/2001 | |
| No summary listed for abov evehicle. *ak | |||
| 06/03/2000 | 1 | 03/07/2000 | |
| Windshield wipers come on automactically. manufacturer sent technical service bulletins to dealer on windshield wipers. tsb only covers consumers with warranties. consumer lived in a area were there was alot of road salt, and when coming on involuntaraly it smears with lack of visibility.*ak the consumer states that it is unsafe to drive, especially under bad weather condition. *yh | |||
| 07/01/2000 | |||
| Windshield wipers will go off intermittently. noticed, most often when using blinkers. she will contact the dealer.*ak | |||
| 09/28/1999 | 3 | ||
| While driving could smell engine burning oil which came through the vents. there was no oil leaking. coil broke in the engine/ windshield wipers would come on by themself, while the rear wiper does not work at all/ passenger door panel was loose & came off/ electrical system would cause lights to flicker on & off, and fuel gauge failed to register the correct amount of fuel when filled.*ak | |||
| 07/28/2000 | 50 | 02/01/2000 | |
| No summary listed for above vehicle. | |||
| 03/30/2000 | 3 | 02/01/1999 | |
| This vehicle has been back to dealership seven times since purchase for warranty service problems and recalls. in may of 99 there was a recall on the wheel lugs: nuts. in september 99, november 99, and march 2000 it was in for windshield wiper problems; moulding replacement; twice for front end alignments (steers to right); and trailer hitch recall. the constant smelll of burning oil has just been diagnosed on latest visit to dealership 5/15/00 as needing a new cylinder head. vehicle has been in on three other occasions for this same problem, but they could never find it. now parts are on order---will take 3-4 days to obtain parts before they can repair it. regarding the windnoise dealer says its normal yet service bulletins have been issued on this problem (996780 & tsb 99-6-5). in november of 1999, the left tie rod broke off while we were in phoenix. a phoenix dealership did a same day repair for us. *ak | |||
| 08/30/1999 | 3 | 11/01/1998 | |
| When vehicle had 3,789 miles on it, coolant leaked onto plugs & coils. had it repaired. on 8/30/99, coolant leaked onto plugs & coils. had it repaired again. wrote to zone division with copies to ceo and chairman of ford requesting to be released from my lease. only got form letters back. on 1/2/2000, same thing happened again. left car at dealership, putting envelop with keys and note stating problem in their night service window.. have had other problems with vehicle i.e. rear wiper blade inoperative. adamson ford, where car was leased from kept vehicle from thursday 8/30/99 until monday 9/2/99. dealership very rude and uncooperative, and failed to repair items listed on service order. i believe vehicle is a defective product sent from the factory to the dealership who in turn leased it to me. *ak | |||
| 11/09/1999 | 1 | 09/01/1999 | |
| On sunday windshield wipers started goinig crazy.they started to go on and off for 5 minutes after several attempts to shut them off.finally my husband pulled over and turned the car off, and the wipers shut off.the dealer was not notified .on tuesday at about 7:56 am i was driving to go to a gas station and as i was turning to the left i heard a loud sound that sounded like an explosion and the truck turned off.i tried tunring the car on since i have had problems with the car turning off before and i realized that the car was smoking fron the inside.i tried to open the door from outside they did not open. so in fear that the car would blow up that i tried to start the car and it started. i opened the door quickly before the car blew up.then the the plastic started to burn under the running board and by the time the fire dept came the inside of the car was on fire.the car was towed to the dealership.the inside of the car was destroyed. *ak | |||
| 10 | 01/01/1999 | ||
| Wipers go on by themselves,module replaced by dealer,problem appears to be solved | |||
| 04/13/1999 | |||
| While driving windshield wipers are intermittently coming on . dealer has yet to be contacted. *ak | |||
| Windshield wipers turn on and off at will without application. dealer can't find the cause after several visits. *ak | |||
| While driving front and rear windshield wipers will activate without consumer touching the on/off switch. this obstructs consumer's visibility. dealer has been contacted. *ak | |||
| 06/01/1999 | |||
| I am experiencing these so called phantom wipers | |||
| 03/01/1999 | 6 | 10/01/1998 | |
| The windshield wipers on my 99 expedition come on at will. i have not been able to pin point exactly when it happens, because it just happens out of the blue. this problem has been reported and taken to the dealer from which i purchased the car. i was told a part was ordered on 9/7/99 but to date i have not been notified that the part has been delivered. i saw a news report on abc and am reporting the problem as instructed. | |||
| 07/01/1999 | 40 | 05/01/1999 | |
| Approximately 2 months ago my windshield wipers started going on without me turning the wipers on. at first i thought that i had hit the button but then it started to happen more and more frequently so i took the truck into the dealership. i had made an appointment but as soon as i told the gentleman what the problem was he told not to even leave the truck that day -he knew what the problem was and was going to order the part for me. i asked approximately how long it would take to get it in and he replied with a shrug of his shoulders that the part that i needed was back-ordered. that was about three weeks ago and i had heard nothing about it until i saw a report on channel 7 news about all of the problems. | |||
| 05/01/1999 | 500 | 04/01/1999 | |
| Phantom wipers | |||
| 05/01/1999 | 2 | 10/01/1998 | |
| Wipers would just turn on without any contact with muliti-function switch. no common time, driving pattern or person found..all at the wim of the vehicle. dealer was very reluctant to repair problem. didn't beleive my wife the first time and never fixed it. then after second appt they cancelled because they (ford) didn't have a fix to the problem. after much much yelling they agreed to replace the multi-function swictch which was done. no re-occurrance of the problem since. | |||
| 08/25/1999 | 12 | 06/01/1999 | |
| Wipers run without being activated. when wipers are used in a rainy situation, can not stop wipers by turning switch off. when using wipers in a delay mode, wipers stop in the middle of a sweep. | |||
| 05/12/1999 | |||
| Windshield wipers are working intermittently and come on by themselves. the dealer has been notified and can't determine the cause. *ak | |||
| 07/14/1999 | |||
| Windshield wipers work intermittently when in use, affecting driver's visibility in inclement/ rainy weather. *ak | |||
| 07/01/1999 | |||
| Windshield wipers are working intermittently. they will come on by themselves and go off. dealer suppose to order a part. *ak | |||
| 07/25/1999 | |||
| Windshield wipers don't work due to the fact that consumer had to remove a fuse because the windshield wiper's kept running. *ak | |||
| 04/01/1999 | 0 | 11/01/1998 | |
| Windshield wipers fail all the time. consumer cannot cut them off. manufacturer told consumer that they connot correct problem, but to go and have them disconnected. dealer claimed that they do not know how to correct them. *ak *yc | |||
| 12/23/1998 | |||
| The windshield wipers fail to work when needed. on dry days would come on, on wet days do not come on. rear wiper was repaired. now neither works, front or rear. transmission will not shift properly. had it checked & metal pieces had broken off. transmission burnt out. had the piston replaced. the power winddows would go up & down without key insertion. | |||
| 11/05/1998 | |||
| While driving vehicle is pulling to the right. also, windshield wipers are coming on while the switch is in off position. *ak | |||
| Intermittently windshield wipers will come on with the switch being activated . the dealer has been notified. *ak | |||
| 04/05/1999 | 2 | 03/01/1999 | |
| Windshield wipers go on and off without driver intervention, causing distraction. ford does not have a solution or fix. hundreds of thousands of vehicles have the same problem with no fix. *ak | |||
| 04/15/1999 | 11/01/1998 | ||
| Windshield wipers went out intemittently. took vehicle to dealership and was told they didnt know what it was, to come back at a later time when they had more info on the problem. *ak | |||
| 06/13/1999 | |||
| Rear windshield wipers do not work. when consumer applied rear windshield wipers, the only thing that came out was the fluid. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 06/02/2003 | 37000 | 99 | 05/09/2002 |
| The right outside mirror material is flaking off making it nearly impossible to see down this side of the vehicle. after doing some research, i have found out that hundreds of people have complained to ford about the defective mirror and ford refuses to fix the quality problem. additionally, the wipers, come on an off for no apparent reason. in speaking with the dealer about both of these problems, they indicate ford will not remedy this situation even though many have complained | |||
| 3 | 11/01/1998 | ||
| Rear windshield wiper intermittently shuts off. windshield wiper motor has been replaced twice. still does it.*ak | |||
| 07/31/2001 | 2 | 01/01/2000 | |
| Turn signal/wiper control stem shorting out with electrical arc sounds as long as stem is in l/r position. same item occurred in similar vehicle owned by same: 1997 ford expedition, vin#1fmeu17l3vla98362. suspect this is a defective assembly which may cause accidents due to lack of ability to indicate turning intent, especially when turning left or changing lanes. *ak | |||
| 1 | 01/01/1999 | ||
| Windshield wipers continually self activate, module replacement is not available to ford at time of failure. constant dry wiping has scratched windshield. mjs | |||
| 05/01/1999 | 2 | 11/01/1998 | |
| Wipers turn on automatically while switch is in the off position. wiper motor replaced once, problem still exists. *ak | |||
| 01/01/1999 | 11/01/1998 | ||
| Intermittently the windshield wipers / rear windshield wipers will come on. consumer cannot turn off the wipers if the wipers come on unexpecedtly, need to wait until they turn off by themselves. ford says they are working on the problem. *ml | |||
| 01/01/1999 | |||
| Intermittent problem with windshield wipers turning on while switch is in off mode. dealer notified, and informed consumer that they are aware of this problem, but no solution has been found at this time. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 06/18/2003 | 10000 | 100 | 10/07/1999 |
| Received recall notice for windshield wiper operating in off position. took to dealer, item continues to operator when in the off position. dry wipe has resulted in damaged windshield and continuous damage of wiper blades. *nlm | |||