Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 0399 | 05/12/2003 | 10002781 | Tie rod end inspection procedure. *tt | 09/17/2003 | |
| STEERING - LINKAGES | |||||
| 14189 | 06/01/2000 | 613889 | Concerns with squeaking noise from tie rod end. *tt | 09/20/2000 | |
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||||
| 0241 | 03/04/2002 | 636054 | Subject regarding idler arm replacement specifications. *tt | 11/04/2002 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 04L19 | 09/01/2004 | 10010001 | Customer maintenance reminder - literature program 04l19 - tie rod inspection procedure. *tt | 11/03/2004 | |
| 031513 | 08/04/2003 | 10003192 | Tie rod end inspection procedure. *tt | 10/10/2003 | |
| 03610 | 03/31/2003 | 10001861 | Tie rod end inspection procedure. canada vehicles only. *tt *jb | 07/23/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/18/2009 | 1 | ||
| 2000 ford expedition, while driving steering went out. *bf the driver lost control of the vehicle and struck a cement wall. ohio traffic report # 10-0688-91. *jb updated 04/14/10 *bf | |||
| 10/26/2004 | 35900 | 1 | 12/02/1999 |
| While driving at 25 mph consumer's vehicle suddenly pulled to the right and hit a parked car. the consumer then steered to the left but the vehicle continued to pull to the right and hit more parked cars. the right wheel separated from the vehicle and the vehicle flipped onto its left side. vehicle was totaled. mechanic indicated that the vehicle's steering went out. *ak *nm | |||
| 07/12/2003 | 2 | ||
| While driving vehicle and would start to turn steering wheel either left or right, it would almost become free wheeling. this cause the driver to almost lose control of the vehicle. taking vehicle to dealership to have steering wheel checked. please provide more details. *nlm | |||
| 11/01/2000 | 17000 | 1 | 11/01/1999 |
| At high speed, on long sustained, steep grades 5-7%, at high rpm, the steering locks up for 2-10 seconds. the steering makes a noise and then breaks free. i have brought this to the dealership 4 times and they say they can not find a problem and can not reproduce this event. every time i drive into the colorado mountains this problems recurs. this problem never shows up on flat terrain. this problem is extremely dangerous. the ford representative has indicated to me that 5 other complaints have been given but that no one has ever reproduced the problem. *jb ****dimsii ivoq entry posted after 12/12/02 cut-over to artemis****769312 | |||
| 10/09/2002 | 1 | ||
| Consumer states under rainy condition the steering wheel suddenly locked up, consumer went into a spin and hit a wall. consumer states steering wheel would not turn. please provide any further information. mr | |||
| 04/18/2002 | |||
| When applying tension steering and going around a curve, tension in wheel broke free, causing the vehicle to jerk into direction of the turn.could result in loss of control. dealer contacted.*ak | |||
| 09/15/2000 | |||
| A severe oversensitive steering wheel, harder to control when driving. vehicle been in dealer shop on two occasions, and unable to locate the problem. please feel free to provide any further details on this matter. *ak | |||
| 09/10/2000 | 1 | ||
| Steering became heavy, pulled over to investigate, tire was bulging all around sidewall. limped along shoulder at 2 or 3 mph and 50 tards later, tire exploded. *ak( dot number: w2t6 tire size: p265/70/17 ) | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 08/20/2000 | 1 | ||
| While driving t 3 bolts that hold the steering gear box came apart. two bolts made a loud noise and broke, as the consumer was trying to keep control of the vehicle the 3rd bolt came flying off. consumer had no control of vechicle, it was towed to dealership. dealer has no answer and offered a replacement vehicle to the consumer.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| While driving at highway speed driver slightly turned steering wheel to go around another vehicle, but steering wheel would not turn, consumer lost control and vehicle flipped over. *ak | |||
| 02/18/2000 | 10/01/1999 | ||
| Could not keep vehicle in highway lane ,had to correct steering constantly on trip to fla. went to ford dealer in fla. and got nothing wrong with truck ,drove home at 55mph to dealer ,it took 3 service visits to find the problem. *ak | |||
| While driving power assit system cuts on and off, causing erratic movements and loss of steering control. cause unknown. please give any further details.*ak | |||
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||
| 11/02/1999 | 4 | ||
| While driving at any speed vehicle vibrated uncontrollably. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic informed determined that the idle arm needed to be replaced, and replaced it three times. however, the problem recurred. *ak | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 05/26/2006 | 66548 | 1 | 05/27/2000 |
| Driving on 4 lane twisty parkway, the left tie rod broke without any warning, lost all steering control, applied brake and tried to control vehicle, took about 200 yards to come to a stop. fortunately i was able to avoid a crash, had vehicle towed to dealer where car is always serviced and maintained, and replaced all 4 tie rods. *nm | |||
| 01/04/2006 | 51390 | 1 | 12/01/2001 |
| In early jan 2006, we have a popping sound and movement in the steering wheel of our 2000 expedition. we could feel it moving in the steering when driving and were concerned. we have an extended warranty on our expedition so we took it to germain ford in columbus, ohio. they said the left front stabilizer link bolt had broke in half and the stabilizer bar was slipping on and off causing the movement and sound. they told me this was not a warranty item. my expedition has only 51,000 miles and is driven by my wife to work. at the same time the dealer told me by ball joints needed to be replaced. i said how can a steel bolt in the steering linkage actually brake and not be covered? i asked for the service mgr and he actually said to me they don't make things like they use to. i then recalled a service notice some time back about something in the front end of expeditions so i looked through my files. sure enough, ford sent out a service bulletin in 6-04 titled tie rod inspection procedure. while the service bulletin covers a couple items it believe it shows ford knew they had a problem with the front ends and sent out a service notice to excuse themselves and to avoid paying for repairs. when the dealership told me they would not cover, i called the warranty hotline. the representative told me ball joints are wearing out sooner then they would expect but it was not a warranty item so i had to get those repaired as well. in summary, i believe the bolt breaking could be a safety issue and that for a customer to spend $800 to replace a broken bolt in the front linkage and ball joints on an excellent condition vehicle with only 51,000 miles is outrageous. i am guessing other expedition owners are experiencing the same problem and would like to file a complaint for getting ford to reimburse the $800 i had to spend in repair. *jb | |||
| 07/09/2005 | 1 | 01/03/2005 | |
| Dt: consumer states that when driving 45-50 mph and the tie rod broke on the driver side front. when the consumer spoke to ford, they stated it happens quite often with that vehicle. the vehicle was inspected at ford 7 months ago. the vehicle was towed to a garage. there was no warning, it just happened. this happened july 9, 2005 at 5:30 pm. the vehicle needs to be realigned and the other tie rod need to be checked. the vehicle was unsteerable and it pulled about 3 feet to the right. at that time, the consumer stopped the vehicle. *nm | |||
| 05/17/2005 | 87400 | 1 | 03/25/2000 |
| Consumer states the suspension on the front end passengers side failed. the tie rod end broke and the wheels were uncontrollable. when this incident occurred there weren't any lights or warnings. the vehicle was serviced 800 miles ago and there was no indication of a future problem. *jb the outer right tie rod came apart. the dealership replaced the right inner and outer tie rod. the broken part of the rod did not show any signs of rust/corrosion or lack of lubricant.*sb *nm | |||
| 04/14/2005 | 52000 | 1 | 11/26/2002 |
| The passenger side tie rod broke at 65 mph, causing consumer to strike a bridge. consumer sustained injuries. *ak the insurance company investigation found that the front passenger side tie rod was separated. ford sent out letters to owners of these type vehicles telling them it is essential to have the steering and front suspension including the tie rods inspected every 15,000 miles. prior to accident brakes were replaced with new components and a full safety inspection was performed on the vehicle. *tt | |||
| 11/28/2004 | 64000 | 1 | 09/20/2002 |
| Vehicle is 2000 ford expedition approx. 60,000 miles. took a trip around 150 miles, most of which at 70-72 mph. stayed the weekend, then sunday on the way home at about 35 mph passenger side tie rod broke, front end of the truck bounced up and down uncontrollable with oncoming traffic, slowed down quickly and pulled to side of road. drove slowly 5 mph to nearest service garage, left vehicle overnight, mechanic replaced the tie rod. i do have old part.*ak | |||
| 09/29/2004 | 1 | ||
| While driving, the vehicle began to shake to uncontrollably. *bf after the vehicle was inspected, it was determined that the outer tie rod end on the passenger side had failed, which caused the consumer to lose all control of the steering. *jb | |||
| 05/27/2004 | 47000 | 1 | 02/20/2000 |
| I had just had my 2000 expedition inspected the month before. i was dring up an on ramp to an interstate and my car swerved out of control. i went off the road. several cars almost hit me and i them. it turned out that my tie rod on my front left tire had broken. very dangerous. very upsetting.*ak | |||
| 09/01/2004 | 67000 | 1 | |
| Ford failed steering on 2000 expedition. *bf the consumer stated that he had a tie rod failure at about 30 mph. the consumer requested that a recall be sent out for his vehicle. a review of database relative to tie rod failures on 2000 ford expedition vehiclesrevealed insufficient evidence to warrant opening a safety defect investigation at this time. *tc | |||
| 07/22/2004 | 74000 | 1 | 10/16/2000 |
| Tie rod broke while driving 35-40 mph. vehicle was towed to the dealer for repairs.*ak | |||
| 08/26/2004 | 50029 | 1 | 08/01/2003 |
| While driving 30 mph, the front tie rod separated and the consumer lost control of the vehicle. *ak the seat belt did not restrain the consumer properly and the air bag did not deploy. 4 days later the consumer received a letter in the from ford warning him about possible tie rod failure, the consumer stated the vin and other information was wrong which may have delayed receiving the mail. *jb | |||
| 07/29/2004 | 178000 | 1 | 05/02/2000 |
| A catastrophic failure of the driver side tie rod caused lost of steering and impact into a tree. the vehicle speed at the time of the failure was between 20 and 25 mph. a complete disconnection of the tie rod end, while driving on a rural road, caused complete lost of steering. automobile was towed to a repair facility where new tie rods were installed and a subsequent body shop where body damage was repaired. photos of the failed components are available as well as photos of the site of the failure. *jb | |||
| 06/06/2004 | 108835 | 2 | |
| While making a right turn it felt like the truck was skipping. consumer then pulled of the road. upon exiting the truck consumer noticed that 3 of the wheels were facing forward, and the right passenger side wheel was turned inwards. the truck was then towed to dealership because it was not drivable. dealership inspected the steering linkage, and indicated that a tie rod had fallen off, and the others were loose, all 4 tie rods need to be replaced. they also had to replaced the lower ball joints. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 08/17/2004 | 64000 | 1 | |
| The steering wheel has a rattle and loose. the consumer was concerned that it may come off. *jb | |||