Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE | ||||||||||||||||
| 03V094000 | SOUTHERN COMFORT CONVERSIONS | from 08/01/2000 to 03/03/2003 | V (Vehicle) | 3674 | 03/07/2003 | MFR | FORD MOTOR COMPANY | 03/07/2003 | 03/18/2003 | |||||||
| Defect Summary | Certain pickup truck, van, and mini van conversions equipped with southern comfort built running boards that contain certain courtesy lights manufactured by american technology components, inc. these units contain a courtesy light or lights that might overheat when the wire harness is exposed to excessive moisture and road salt. | |||||||||||||||
| Consequence Summary | This overheating condition can cause the running board to melt or cause a fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the wiring harness on these running boards. owner notification began march 7, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact southern comfort at 1-800-745-6096. | |||||||||||||||
| Notes | Customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 7896 | 01/01/2000 | 7896 | 612292 | Servicing trailer hitch. | 06/07/2000 |
| STRUCTURE - BODY | |||||
| 04251 | 12/27/2004 | 10014165 | Aluminum corrosion - service tip. *tt | 04/28/2005 | |
| 15939 | 05/01/2002 | 637848 | Concerns with speed body boom. *tt | 12/06/2002 | |
| 14456 | 11/01/2000 | 616539 | Information on squeak and rattle noise conditions. *tt | 03/02/2001 | |
| 13744 | 01/01/2000 | 612801 | Some vehicles may exhibit a body boom while driving highway speeds. *mjs | 06/12/2000 | |
| STRUCTURE - BODY - DOOR | |||||
| 14196 | 01/01/2000 | 620379 | Some vehicles may exhibit power door lock switches sticking or door locks cycling rapidly. *tt | 08/07/2001 | |
| 14196 | 06/01/2000 | 613893 | Some vehicles may exhibit power door lock switches sticking or door locks cycling rapdily. *tt | 09/20/2000 | |
| 13747 | 01/01/2000 | 612748 | Information on all vehicles shipped with the auto lock feature activated, instruction on how to disable or enable this feature. *mjs | 06/12/2000 | |
| 99242 | 11/15/1999 | 6090184 | Information on replacing and / or repairing malfunctioning (door, ignition and decklid) locks. *tt | 03/09/2000 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 15122 | 08/01/2001 | 624622 | Some vehicles may exhibit a vibration at idle and/or engine droaning noise on acceleration from a stop. *slc | 11/08/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 04/21/2008 | 1 | ||
| I have a 2000 eddie bauer ford expedition when it rains hard i have problems with my electrical system eg; motor runs when car is turned off, odometer comes on and off, 4x4 light flashes on and off... dealer informed me that the problems stems from a windshield leak, the leak has been repaired by a windshield professional, he then informed me that i need to replace my gem module and fuse box. i'm concerned of possible fire. i only have one car my children lives might be in danger. ford needs too take care of this problem. these are major defects that needs too be address. ford motor company faulty or defective designs that has caused this leakage that's causing electrical problems to the gem module and fuse box is putting not only me but other drivers in danger also. *tr | |||
| 12/29/2008 | 118000 | 1 | |
| Leak in windshield area. shorts out he fuse box and gem. once this happens there are multiple electrical problems. ford does not cover the cost for this obvious defect. have heard and read of many other people with same issue. this can make the vehicle shut off while driving, windshield wipers to stop functioning, vehicle trying to start with know keys in it. it can effect all facets of the electrical system. *tr | |||
| 12/11/2007 | 1 | ||
| I own a ford expedition 2000. the paint of the car is letting go form the primer this vehicle has been taken care of. i checked on line and found several other people complaining about the same problem. the vehicle was inspected by a body shop and the stated that ford should be responsible since it is the primer that is letting go of the metal and bubbling the paint right if the car. when the paint flakes off it is just the metal and no rust at that point then with in days it is rust please help. *tr | |||
| 05/15/2008 | 78850 | ||
| Spare tire winch mount cable broke while driving on freeway. cable sheared at top near the winch mount. spare tire bounced and rolled into oncoming traffic at freeway speeds. tire nearly hit several cars head on. no injuries or accidents. repaired myself with replacement winch mount from ford. | |||
| 12/17/2007 | 122642 | 2 | 10/03/2000 |
| Rain/snow cause water to leak into the gem module & fuse box under driver's side dashboard causing complete electrical failure, wacky electrical things like fan motor running without key in ignition, strange stupid lights periodically on dash, etc. have replaced these twice, very expensive. *tr | |||
| 05/13/2007 | 127000 | 13 | 12/14/2004 |
| I have a 2000 ford expedition, the windshield is leaking onto my gem module and fusebox behind the dash and causing all kinds of electrical problems. the dealership has quoted me over $1000 to fix this problem, and i have read many forums and alot of complaints about this exact same problem all over the country. sounds like this problem should be made into a recall. it is costing people lots of money to fix one of fords screw-ups. *tr | |||
| 08/01/2006 | 2 | 02/01/2000 | |
| I purchased a 2000 ford expedition eddie bauer suv new from a local dealer in the los angeles area. current mileage is 127,300. this concerns a very serious safety problem that has happened twice since we have owned this vehicle. this vehicle is only used to commute to work, never off-road or abused in any manner. a few months into our ownership, we were traveling on the freeway and going over a overpass at 60 miles an hour the spare tire dropped off the suv and rolled across four lanes of traffic at night. luckily, it did not kill someone. then about 8 or 9 months ago it happened again just backing out of our driveway. inspecting the problem it is clear the steel cable hoist holding the tire up under the rear is breaking under stress. it is clear this is a design defect and a very real safety issue. we have taken it to the local dealership and i have called their 800 number. they claim the vehicle is outside the warranty period. i say this is a safety issue that ford should not only fix but should redesign the whole mounting system to better support the tire. the tire and rim should have a positive locking device that securely holds the tire in place so the steel cable hoist is used only to raise and lower the tire when the vehicle is at rest. ford will not put this in writing. i have filed complaints on this issue here in california with the dmv and other agencies - they are referring me to mediation boards to settle it financially. but the ford fix of installing another steel cable hoist system is not safe. i am considering a third party mounting system to the outside of the vehicle because i do not want this to happen again. presently, i am driving without the spare tire because we do not want another ford fix and it would be unsafe carrying it inside the vehicle. you are my last chance of resolving this safety issue. my next step will be to pursue this complaint directly with the public media. that is how serious i am taking this problem. *tr | |||
| 01/22/2007 | 10 | ||
| My 2000 ford expedition has caused us numerous headaches and near accidents as a result of rain entering the vehicle due to a defective windshield installation. once the rain water enters the driver side dash panel ( underside ) and comes in contact with electrical components mounted there, numerous failures occur, such as : windshield wipers quit working, interior and dash panel lights flash on and off, and eventually quit working. the safety switch which allows the vehicle to be placed in drive while depressing the brake also fails once the vehicle is turned off. these problems are not just a nuisance, but a safety hazard, and after speaking to other expedition owners and reading numerous common stories of the same problem, i feel that this is a manufacturer's defect and should be recalled and repaired accordingly. in closing i would like to state that my wife was driving on a very busy interstate in the rain when she experienced our latest failure. although there was no accident, it was definitely a close call, and could have been potentially fatal. we may not be so lucky the next time.... *jb | |||
| 01/16/2007 | 82000 | 20 | 09/23/2004 |
| Water is leaking in from the windshield according to the dealership. the water is then entering the vehicle and affecting the fuse box and the gem module. it does very weird things to the electrical components of the vehicle, windshield wipers quit working while driving down the road, radio turns off once vehicle is put in drive, running lights do not work, battery dies, just to name a few the list goes on and the consequences are very dangerous in some cases. have you ever been driving down interstate in the rain and then all of a sudden have no wipers. let me tell you not good. the dealer wants an arm and a leg to fix it, money i do not have after spending 15k on a vehicle. so help me anything happens as a result of the failure and there will be a lawsuit. take a look around on the internet and there are hundreds maybe thousands complaining about the same issue. something must be done. *nm | |||
| 12/01/2006 | 25000 | 10 | 10/20/2000 |
| Leak in driver side windshield which leaks into fuse box causing several electrical problems, engine revs on its own, starts by itself, windshields wipers turn on and off, radio works than turns off, head lights turn off while driving note have had it into dealership and repaired and it still doing the problems, was told by the tech it was a leak and they would not be able to guarantee the work. happens every time it snows or rains heavily. *jb | |||
| 11/28/2006 | 1 | ||
| My 2000 ford expedition leaks from the windshield during heavy rains, and water comes into the cabin area. the water also has caused my gem (general electronic module) to malfunction, making my hvac blower to spontaneously turn on after i turn off the vehicle and remove the key from the ignition. this causes my battery to run down. i would expect that this kind of malfunction could lead to more serious problems and possible fires due to unwanted electrical activity. *jb | |||
| 06/05/2001 | 18000 | 3 | 09/10/2000 |
| I have now replaced the front brakes and rotors 3 times since buying this 2000 ford expedition in late 2000. i was informed by a former service manager from ford that this defect is known and wide spread. what he explained to me that they received a large lot of front right brake lines that were to small or concluded enough so as not to let the caliper completely release the pads from the rotor causing failure of both in as little as 15000 miles. there is a cover up and people are probably having accidents due to this defect. i will never buy another ford. we also had the leaking windshield over the drivers side that would leak into the electrical boards in the dash causing the lights to go out/the radio to go off and on by itself. the worst was it trying to start with no key or person in the vehicle and ruining the starter and the battery. do not buy this vehicle!!!!!!!!!!!!! because ford still lies that these are not their problems. *jb | |||
| 04/04/2006 | 75000 | 1 | |
| Rain leaked through the windshield of my 2000 expedition causing damage to the electrical fuse box. my electrical system started acting whacky while driving. this was a distraction and could have resulted in a crash. fixing the problem resulted in replacement of the windshield and fuse box/gem module costing approximately $1000. i did a search and this seems to be common on the internet among expedition owners within that range of year. i also noticed this is complaint # pe05033 on this sight. *jb | |||
| 02/01/2005 | 1 | 08/01/2004 | |
| 2000 expedition heater blower had to be manually turned off after keys were removed from ignition. when attempted to start vehicle it would not start. *ts the fuse box was rusted, corroded and full of water. this was the result of the windshield not being sealed properly. *nm | |||
| 12/26/2005 | 85500 | 2 | 12/08/2003 |
| Windshield leaking water which blew out fuse box and gem causing erratic behavior in windshield wipers, radio, heater, air conditioner, overdrive, transmission, speedometer, odometer, rpm gauge, and it also led to our pcm having to be replaced. replaced windshield, fuse box, gem, pcm. cost us 1700.00 dollars. two weeks later after a rainy night it is at the dealer again. *nm | |||
| 01/01/2006 | 83793 | 4 | 10/01/2000 |
| Water leakage doing damage to the gem module and junction box. dealership advised me the leakage was from the windshield area. vehicle has a new windsheld and the damaged area had old rusty damage. both electronic items were replaced at the expense of $730.11 (ford dealership). *nm | |||
| 12/12/2005 | 60665 | 1 | 02/19/2003 |
| When it rained or snowed windshield would leak water on to fuse box causing accessories such as the blower, odometer and radio to work when car was not started. car would also intermittently not start. *jb | |||
| 10/10/2003 | 73500 | 20 | 10/10/2003 |
| Water is leaking under the windshield causing electrical components to malfunction. three ford dealers we spoke with, along with a friend who owns an auto repair shop and another who replaces windshields are all very familiar with this problem. *jb | |||
| 09/21/2005 | 54200 | 1 | |
| Chronic windshield leak, drivers side. complained to dealer (3/14/05 & 4/4/05) - seal supposedly repaired? still continued to leak. severe rusting under dash area. started having electrical problems (fan blower and courtesy lights would come on by themselves while the vehicle was off and parked at night). dealer claimed fuse block and gem module were damaged due to the water leak (a defect). the same leak we had been continually complaining about. the windshield, windshield seal, fuse block and gem were all replaced. the interior rusting was not and cannot easily be fixed. all this because of a ford defect. the total repair was over $1,000. *jb | |||
| 09/24/2005 | 57500 | 2 | 04/05/2003 |
| Recurring problem with water leak behind dash. this causes various electrical malfunctions, i.e. wipers and radio don't work or windows and brake safety switch (can't shift out of park), etc... relay(s) clicking under dash. dealer notes fuse box and connector rusted due to repeated events. $600 repair. *nm | |||
| 08/06/2005 | 1 | 01/10/2003 | |
| I first noticed a problem with my windshield wipers, they would not come on or just stop running then they started not turning off i had to pull the fuse to turn the wipers on and off. i made an appointment with ford to have the problem looked at and was advised that the control switch was bad and would have to be replaced also during the same time period and same appointment i had to have a brake sensor replaced. i started noticing electrical problems like the radio would turn off when the vehicle was taken out of park and some times it would turn off when you were driving down the road and turn back on by its self. there have been times when i would be leaving work and try to use the remote to unlock the doors and it would not work and when i use the key to open the door the radio would be on and the ac would be blowing air. i have since discovered that the windshield is leaking and after a rain was when the problem would occur mostly. i made another appointment and advised ford what was happening and i was advised that this is a common problem in the ford expedition and ford f150. i was advised that the seal on the windshield over time separates from the frame and causes the leak. i said then this is a defect and was advised no its not its just something that happens. my expedition is only 5 years old its a 2000 in great condition and had been garage kept for the past 4 years. now i am out $1043.69 just to have the windshield replaced and the gm module and fuse box replaced as well. *jb | |||
| 06/09/2005 | 32000 | 1 | 10/28/2000 |
| Water has leaked through the windshield wiper area causing the gem module to fail. this causes many electrical components to fail as well, (i.e. power door locks, power windows, etc..). *nm | |||
| 08/11/2001 | 5 | 12/01/1999 | |
| On the 8 passenger ford expedition, the step down ledge inside the vehicle, is too narrow when the second row seat is in the upright position. the drop down is slight and the width is narrow. it is very difficult to step out of the vehicle, especially backwards. our vehicle contains 2 booster seats one car seat and one infant carrier. this being the case, we are usually stepping out backwards with a child/infant in hand. i injured my elbow bracing myself so that i didn't drop my 7 week old after slipping on this ledge. this is not the first such incident. i'm not the only one to do this in this vehicle.*ak | |||
| 1 | 11/01/1999 | ||
| The running boards have a nonskid surface and is painted over resulting it the surface being slick and causing people to slip while getting out of the vehicle. nlm | |||
| STRUCTURE - BODY | |||
| 10/01/2002 | 30000 | ||
| Tl- the contact owns a 2000 ford expedition. the contact stated that the doors would unlock independently while the vehicle was in motion. in addition, the interior and dashboard lights would illuminate at any time while the vehicle was turned off. neither the dealer nor the manufacturer was notified of the failures. the vehicle was repaired but the failure recurred. the failure mileage was 30,000 and the current mileage was 115,000. kmj | |||
| 10/01/2002 | 30000 | ||
| Tl- the contact owns a 2000 ford expedition. the contact stated that the door lock would unlock without command, while the vehicle is in motion. also, the interior and dash board light would illuminate at any time while the vehicle was turned off. the dealer nor manufacturer were notified of the failure. the vehicle was repaired previous, but the failure recurred. the failure mileage was 30,000 and the current mileage was 115,000. nw | |||
| 06/01/2004 | 45000 | ||
| Body rust and rot, along the rocker panels, bottoms of all doors and radiator support. this was pointed out to local ford dealer where purchased, response was it wasnt outer body rust thru, so no coverage. the rust has progressed that all the bottom of the doors ,rocker panels and radiator support have rusted away. i have noticed this problem on many other expedtions. it seems to affect the 2000 model year only. i have many other , older and higher mileage fords with a little or no rust at all. i dont think the vehicle will pass the next inspection and this has made the vechile worthless for trade or selling. | |||
| 07/26/2008 | 109000 | ||
| Tl*the contact owns a 2000 ford expedition. the contact stated that the vehicle has an exhaust leak, the electrical odometer flickers on and off, and there is rust at the bottom of every door on the vehicle. also, the fuel gauge does not work and the vehicle would stall while driving 50 mph. the dealer stated that the contact would be liable for 50% of the repair costs, and the other 50% would be covered under warranty. the failure mileage was 109,000 and the current mileage was 109,150, which was difficult to determine due to the failed odometer. | |||
| 03/13/2003 | 1 | 07/18/2000 | |
| Paint began to bubble and peel from the roof. vehicle was leased (3years) and purchased at end of lease. when i brought up the paint defect with dealer, they indicated that i would have to pay for paint job. now beginning to flake on the hood. *ak | |||
| 03/20/2002 | 3 | 05/01/2000 | |
| 11/01 vehicle stalls no power valley ford changes key and re-codes ,3/20 vehicle stalls can't restart/ trouble shots by vallety ford they replace a new battery for a new battery. 3/25/02 back in service officers stalls while driving , he beleives it to be the fault of an electronic gas key on ring, removes key to glove box, restarts vehicle 1 hour later vehicle stalls ,removes key re-starts vehicle operating/ emsg sent to winner ford and valley ford regarding continual problem growing worse with no solution. *ak | |||
| 10/01/1999 | |||
| Auxiliary power point on lower rear of center console between front seats has the power point mounted on the rear of the console about one inch from the floor. when the second row of seats are folded down as many people do when traveling, the top of the second seat backs blocks access to the power point. typically owners plug in a cooler or other auxiliary items here. when you try to plug in the item, you must force the top of the 2nd row seat back away from the rear of the center console and force the plug in at an ackward angle and once plugged in, the wires leading to the plug are severly bent at right angles to the plug and then the 2nd seat back presses directly against the wires where they enter the plug. this has caused the wire insulation to break and peel off allowing the exposed wires to come in contact with each other and /or short out the power point. i feel this is a direct fire and safety hazard and have complained about it to the dealership service department and to ford in their quality control surveys they mail out after purchase. i have not had any response from ford. the owners manual shows the auxiliary power point on the side of the center console as it was in the 1997 expedition i had previously owned, but the facts are it isd installed on the rear of the center console. ford should accept this as a vaild safety problem (fire hazard) and recall the vehicles to have the auxiliary power point moved to the side of the console.*ak | |||
| 11/01/2000 | |||
| When ford manufactured vehicle there was no stabalizer installed in roof of vehicle. not installing stabilizer, causes a loud booming noise to be heard when windows are rolled up, and roof of vehicle is capable of being pressed down. dealership is now in possession of vehicle, and is going to take top half of vehicle off and install a stabalizer, then, reweld components of vehicle back together. please provide any additional information/attachments.*ak | |||
| STRUCTURE - BODY - DOOR | |||
| 07/01/2004 | 2 | 11/01/1999 | |
| The air bag light continuously illuminated on the dashboard. as a result, the air bags were inoperative, and wouldn't deploy when needed. *jb the manufacturer has been contacted but is unwilling to send a representative to look at the problem. the consumer also spoke with the dealer about corrosion on the doors. *nm | |||
| 3 | |||
| Problems unlocking vehicle's rear driver side door, rear wiper mechanism, hood latch.*mr rear driver side can only be opened from the outside. hood latch under the steering wheel is difficult to release without great difficulty. rear wiper on tail-gate door malfunctioned. dealer wouldn't repair vehicle because warranty expired. *ph | |||
| 11/07/2001 | 5 | 08/01/2000 | |
| While child was opening outside door by handle child's two fingers got caught by inside of handle and were cut. *ak *yh | |||
| 4 | 08/01/2000 | ||
| While pulling out of a parking space at low speed consumer heard a popping noise coming from front end of vehicle. * ak consumer states transmission makes a clunking noise when downshifting, dealer replaced the main control valve body, transmission pan gasket, and accumulator pistons. dealer installed bearing strips in the adjusters for the suspension noise, however later found the noise was coming from the left front floor body mount. outside door handle was loose, dealer installed a nut and panel. tires made vibration noises at 65 mph and up, dealer replaced two tires due to excessive run out. head liner was sagging down. left rear trim was loose at back edge, dealer replaced. a connection was loose at mirror, dealer secured. *et | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 11/01/2003 | 53000 | 1 | 12/28/2002 |
| Paint on the roof and hood chipping off with heavy corrosion underneath. spreading rapidly. *ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 11/07/2001 | |||
| Metal support post on driver's side is ripping apart. dealer was notified, and wanted to patch it up. feel freee to provide any further information. *ak | |||
| 4 | 08/01/2000 | ||
| While pulling out of a parking space at low speed consumer heard a popping noise coming from front end of vehicle. * ak consumer states transmission makes a clunking noise when downshifting, dealer replaced the main control valve body, transmission pan gasket, and accumulator pistons. dealer installed bearing strips in the adjusters for the suspension noise, however later found the noise was coming from the left front floor body mount. outside door handle was loose, dealer installed a nut and panel. tires made vibration noises at 65 mph and up, dealer replaced two tires due to excessive run out. head liner was sagging down. left rear trim was loose at back edge, dealer replaced. a connection was loose at mirror, dealer secured. *et | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 04/28/2007 | 100000 | 1 | 11/21/1999 |
| Tl* the contact owns a 2000 ford expedition. the contact stated that the device attached to the cable that mounts the tire underneath the vehicle failed, causing the tire to fall to the ground. the vehicle has not been repaired. the current and failure mileages were 100,000.*ak | |||
| 02/06/2007 | 67000 | 1 | 05/24/2000 |
| Tl*- the contact stated that while driving his 2000 ford expedition (67000 failure mileage) he was hearing a clunking sound only when turning the vehicle. the contact returned home then raised the vehicle up and got under the vehicle and noticed that part of the frame which held the front end of the vehicle together had rusted. the vehicle was driven to the dealer and the mechanic confirmed that the radiator mount was corroded. the vehicle has been repaired. | |||