Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | ||||||||||||||||
| 01V258000 | FORD MOTOR COMPANY | V (Vehicle) | 1083000 | 08/20/2001 | MFR | FORD MOTOR COMPANY | 08/08/2001 | 08/23/2001 | ||||||||
| Defect Summary | Vehicle description: passenger cars, sport utility vehicles, and light and medium duty pickup trucks. a switch located in the plastic cover of the wiper motor gear case could malfunction and overheat, potentially resulting in loss of intermittent wiper function, loss of wiper park function, complete loss of wiper function, or ignition of the plastic cover material. switch malfunction is most likely to occur when the intermittent setting of the wipers is being used, or when snow or ice obstructs the blades from returning to the parked position at the bottom of the windshield. these vehicles were built at the following assembly plants: atlanta plant from 2/11/00 through 7/31/00; chicago plant from 2/14/00 through 8/4/00; kansas city plant from 2/26/00 to 9/4/00; kentucky truck plant from 2/18/00 to 8/31/00; michigan truck plant from 2/23/00 through 8/3/00; norfolk plant from 2/21/00 through 7/27/00; wayne stamping and assembly plant from 2/25/00 through 8/15/00; and wixom plant from 2/15/00 through 8/8/00. | |||||||||||||||
| Consequence Summary | Loss of visibility while driving increases the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the date code on the wiper motor. motors built with the suspect time frame will have the wiper motor gear case cover replaced. owner notification began august 20, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-866-436-7332. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY | |||||
| 0457 | 03/22/2004 | 10008542 | Pop/thump noise at end of window movement and/or driver's window bounce back and reverse to mid-position. *tt | 08/04/2004 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 01253 | 12/24/2001 | 630531 | Concerns with white flakes coming from the air conditioner vents when the blower motor is engaged. *tt | 04/18/2002 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
| 01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 15549 | 01/01/2002 | 630081 | Information regarding pop/thump noise from power window. *yh | 04/12/2002 | |
| 7816 | 02/01/2000 | 612222 | Some vehicles may exhibit interior lights, power windows and / or inoperative running board lights for a short period of time in the morning. *tt | 06/07/2000 | |
| 996780 | 08/01/1999 | 608469 | This online service bulletin involves vehicles exhibiting windnoise at the top of the door glass seal / weatherstrip molding area. *tt | 12/02/1999 | |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 14397 | 01/01/2000 | 620433 | Certain supercrews and some vehicles may exhibit a wind noise / boom when driven at high speeds above 55 mph with the moon roof fully open, due to the moon roof wind deflector not deployed high enough above the roof line. *tt | 08/07/2001 | |
| VISIBILITY - WINDSHIELD | |||||
| 13054 | 08/01/1999 | 6091846 | Experiencing windnoise at the top of the door glass seal / weatherstrip molding area. *tt | 11/15/2000 | |
| 13838 | 02/01/2000 | 612429 | Concerns with vehicles exhibiting a windshield creak / squeak. *tt | 06/08/2000 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||||
| 13825 | 01/01/2000 | 612882 | Some vehicles may exhibit a front washer operating without command. *mjs | 06/13/2000 | |
| 8051 | 02/01/2000 | 612262 | Some vehicles may exhibit a front washer operating without command. *tt | 06/07/2000 | |
| 13253 | 09/01/1999 | 6090655 | (continued from 13251 and 13252) uncommanded front wiper function. *mjs | 03/22/2000 | |
| 99224 | 10/18/1999 | 6089685 | Subject regarding front wipers operating while switch is in off position. *tt | 02/11/2000 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY - WINDSHIELD | ||||||
| PE05033 | FORD MOTOR COMPANY | 06/15/2005 | 10/13/2005 | ELECTRICAL SYSTEM FAILURE | ||
| Odi has received 39 reports alleging that water leaks around the windshield causing electrical failures, including but not limited to the windshield wipers and the headlamps.ford reports that water entering the vehicle can wet the power distribution box (pdb) and the generic electronic module (gem).these components control various electrical systems in the vehicle.this investigation has been upgraded to an engineering analysis, ea05015, to allow further investigation of the issue and to assess the nature of the potential safety consequence. | ||||||
| VISIBILITY - WINDSHIELD WIPER/WASHER | ||||||
| EA05015 | FORD MOTOR COMPANY | 10/13/2005 | 12/06/2006 | WINDSHIELD LEAK CAUSES ELECTRIC FAILURES | ||
| Consumers alleged that when it rained or snowed, water leaked into the vehicle around the windshield.moisture flowing through the seal that surrounds the front windshield follows a path through the seal into the generic electronic module (gem) and fuse box, and may cause the electrical components in the vehicle to malfunction.overall, the number of reports alleging wiper failures and lighting failures is relatively small.in reviewing a large sample of the 1503 complaints for windshield leaks, odi's analysis reveals that 0.04% of the total vehicle population reported improper windshield wiper operation and 0.01% of the total vehicle populationreported lighting failures.the warranty claims reveal that approximately 0.10% of the population has been serviced for wiper malfunctions and 0.08% for lighting malfunctions as a result of windshield leaking. odi's analysis of the field performance statistics and available technical information has not established that a defect trend exists in the malfunction, failure or intermittent operation of the front windshield wipers or headlights.see the attached summary report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 02/15/2012 | |||
| During rainy periods the stereo and windhshield wipers will turn off and on by themselves. if the truck is turned off the stereo and ac will stay on and locks will lock and unlock by themselves. smoke comes up from the steering wheel. the turn signals will blink a few times then stop blinkin but the light will stay on. | |||
| 12/04/2010 | 152000 | ||
| Multiple instances following rain of: vehicle turns over but will not start. removing the key any of the following will occur- heater fan blower comes on and will only go off with the key in and in the on position. lights may or may not come on. radio may or may not come on. all this with key out, vehicle empty and closed. sometimes blower will come on in empty vehicle. if the car starts sometimes the wipers will not work, the horn will not work, radio will not work, lights will not work or blinkers go on. any or all of this may occur. sometimes and oder like burning or sour gas will occur. if the rain quits and the vehicle sits for minutes to hours all these symptoms go away. i have pulled the lower kicker panel on the drivers side and found evidence of water below the gem near the edge of the carpet. i believe this to be the problem reported by many as the water entering from the windshield and shorting at the gem fuse connection. i am contacting the dealer, if they will not take care of it i will have a windshield replacement company try to reseal and examine for leaks. this appears to be potenially dangerous if engine would die while driving, light go out or wipers stop working. | |||
| 09/20/2008 | 120000 | ||
| Tl. the contact owns a 2000 ford expedition. the contact stated the windshield is leaking causing water to get into the electrical system and malfunctioning every electrical component. the contact called the manufacturer regarding the window and the dealer stated the window seal and computer needs to be r replaced. the dealer also informed the to contact they can only repair a component with no cost under a recall. the contact stated the manufacturer should be responsible for the repairs because this is a known safety issue with this year make and model. the failure mileage was 120,000. jo | |||
| 06/23/2003 | 30000 | ||
| Tl-the contact owns a 2000 ford expedition. the contact stated the front windshield has a windshield seal that was leaking. this leaked in the instrument panel and goes into the computer system which causes the computer chips to malfunction. once this computer chip has fail it causes the entire vehicle to be in operable such as turning the vehicle on without the keys in the ignition. the vehicle was taken to the dealer and she was told she has to repair the windshield on her own due to no recalls or warranty. the computer chip in the vehicle was repaired more that seven times before the dealer noticed this was caused by the leaking windshield seal. the windshield has not been replaced. the manufacturer was contacted and stated she has to pay the expense of replacing the windshiled due to no recalls or warranty on this failure. the failure mileage was 30,000 and current mileage was 98,000 | |||
| 10/05/2009 | 140000 | 1 | |
| 2000 eddie bauer expedition, the paint on the hood has started to start chipping and started peeling off, three weeks ago. there is a huge difference in the paint on the hood and the paint on the remainder of the vehicle. this vehicle has been in great shape, until i noticed that the paint was coming off. the solution to this situation is that it is going to have to go the shop for them to repaint on the hood. i have not done anything about this as of yet. i have seen where ford is aware of this mistake in defective paint and they are not fixing it for consumers. *tr | |||
| 04/15/2009 | 105000 | 1 | |
| I was driving on the pennsylvania turnpike in a hard rain and the windshield wipers stopped working. i could not see and was forced to quickly brake and pull off of the road. this caused a car behind me to swerve out of control. fortunately, there was not any physical accident. i am very concerned about the safety of this vehicle and feel like i can't drive the vehicle safely in the rain. symptoms in the rain only: windshield wipers stop working. radio, fan lights work intermittently. clicking noises and fan running when vehicle is off and key is not in ignition. very well documented issue on the internet. due to leaky windshield which damages electrical system but ford has no recall since it is not a safety issue. case number from ford customer service - 0382221079. *tr | |||
| 01/02/2009 | 1 | ||
| We recently had a snow storm in our area. after the storm our expedition started having problems. the first problem to occur was the front blower motor for the climate control would turn on high when the ignition was turned to the off position. i started researching this problem and started finding many similar stories on the internet. the next day many other problems popped up several dash light were flashing on and off, when this was happening you could here relays under the dash clicking on and off. when the truck was having its episode of flashing lights i found that my window controls and windshield wipers also did not work. i parked the car and turned it off that day and it had one more surprise for me. when the light switch was turned to the automatic day time running lights and the key was off you could here relays under the dash opening and closing at a fast rate. i turned the switch to off and it stopped. i talked to my stepfather who is a mechanic. he told me that he has seen this before he said it probably was my gem module, he said that this type of vehicle is prone to these modules malfunctioning. i did more research on line and found that a investigation was done on this issue by nhtsa the action number was ea05015 it was conducted in 2005. from the looks of it this has been a problem for a long time that has affected many people but still no action has been taken. this is one of two problems i have had with this otherwise good vehicle which is making it an unreliable and unsafe vehicle. how can i feel safe letting my family drive around in this vehicle when it rains or snows which is for the most part all the time in washington? in conclusion i hope this is taken seriously and will have some kind of impact on getting this problem solved not just for me but for all the owners of this vehicle with the same problem. *tr | |||
| 12/16/2008 | 110000 | 1 | |
| Please reopen 1000's of emails to ford. doors locking and unlock with children in back set. gauge and lights not working correctly, windshield wipers not working correctly while it raining please don't make me have to die in an accident before you do something we bought this vehicle for safety. and no one will accept problem and we don't have money to fix ford screw up please read emails on this issue if you say there aren't any you lying to yourselves nhtsa action number : ea05015 nhtsa recall campaign number : n/a make / models : model/build years: ford / expedition 1999-2001 manufacturer : ford motor company component : electrical system exterior lighting visibility:windshield wiper/washer date investigation opened : october 13, 2005 date investigation closed : december 6, 2006. *tr | |||
| 1 | 07/15/2000 | ||
| The rear wiper shorted out, dealer replaced the motor, wiper motor park switch failed. nlm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 04/01/2000 | |||
| Engine accelerates when first started and when placed in park. heat/ air system and radio shuts off at the same time. problem reported to dealer and ford motor company. dealer kept vehicle for eight days and did not fix problem.*ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 11/05/2001 | |||
| While driving windshield wipers and radio stopped working. when shutting off engine, heater blower blewout cold air full blast, and starter kept clicking. vehicle taken to dealer twice, could not remedy problem. please add further details.*ak | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 04/25/2007 | 96090 | 1 | 05/01/2004 |
| Driver's side window adjacent to third seat (cargo area) of 2000 ford expedition shattered for no apparent reason; window was open for ventilation per design (tempered glass window pivots open about 3 via electric actuator). speed was 65 mph under calm conditions, smooth road surface. i initially believed i had suffered a complete left/rear tire failure as there was a very loud bang and a large amount of debris hurled into adjacent traffic lane. approximately 1/4 of the volume of shattered glass was hurled into the passenger compartment, primarily in the third row. fortunately i was alone in the vehicle; anyone in third row would have, at a minimum, suffered lacerations and likely eye injury. *jb | |||
| 01/13/2004 | 25600 | 1 | 09/21/2001 |
| Back window shattered while the vehicle was parked. *ak *jb | |||
| 05/28/2001 | |||
| Had vehicle parked when rear window exploded for no reason. had no warning of problems.*ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 06/23/2009 | 1 | ||
| All four windows would not go down on vehicle. went to car lot to have it checked out. mechanic fixed the problem. went back to work. i got off at 5:00pm. went home and parked the vehicle. 2 hours later a neighbor told me that the vehicle was on fire after being parked for hours. *tr | |||
| 01/05/2002 | 27000 | 4 | 12/22/2000 |
| Special message #15773 these problems have existed for years. and although i have taken my vehicle in to have correct these problems, at no time did any service personnel reference the above message, or fix my vehicle in accordance with prescribed guidelines. the following is a summary of the services performed on my vehicle that are a direct result of this problem. i will be more than happy to provide copies of these documented services upon request.*dec 2000: my husband and i purchased our vehicle in washington with 13,000 miles on it while on christmas leave from germany, and our truck sat in storage until our return in sep 2001. we then drove our vehicle from california to our new duty station at fort belvoir, virginia.*jan 2002: we had issues with the electrical and transmission modular. we took the vehicle to the world of ford dealership in arlington, virginia. they replaced the power train control modular, airbag light, and the check engine light, and reprogrammed the gem modular. the odometer reading at this time was 26,795 miles. fortunately, the vehicle was still under warranty.*jul 2002: i took the truck back to world of ford in arlington, virginia for the following problems: transmission slipping, check engine light, airbag lights, and abs lights. ford said they could not duplicate problems. the vehicle was still covered under warranty with an odometer reading of 30,481 miles. again, although the ford special message had been released in april of 2002, at no time was it mentioned to me as a possible source for these problems.*sep 2004: i went back to world of ford with the same problems mentioned above, plus the trip meter/odometer was blinking in and out. they replaced the led and electrical connections under the driver seat, and fixed the lights on the dash. *jb | |||
| 09/07/2004 | 4 | ||
| The windshield wipers worked intermittently, causing the interior lights, instrument cluster, and windows not to function. manufacturer was contacted by consumer.*ak | |||
| 08/04/2000 | 3 | ||
| Driver's power window intermittently sticks and won't open, jiggle switch and it starts, scratch in drivers door window, left door trim panel and inside belt molding removed, inspect glass, test window operation and replaced window switch, several repairs completed to remedy problems. cj | |||
| 10/24/1999 | 1 | 10/01/1999 | |
| My concern is the structural integrity of the vehicle, this was a rear end collision with a mazda 626 , why so much damage, why did the rear windows pop open on impact, | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 1 | 07/15/2000 | ||
| Drivers side automatic mirrors failed. nlm | |||
| 4 | 08/01/2000 | ||
| While pulling out of a parking space at low speed consumer heard a popping noise coming from front end of vehicle. * ak consumer states transmission makes a clunking noise when downshifting, dealer replaced the main control valve body, transmission pan gasket, and accumulator pistons. dealer installed bearing strips in the adjusters for the suspension noise, however later found the noise was coming from the left front floor body mount. outside door handle was loose, dealer installed a nut and panel. tires made vibration noises at 65 mph and up, dealer replaced two tires due to excessive run out. head liner was sagging down. left rear trim was loose at back edge, dealer replaced. a connection was loose at mirror, dealer secured. *et | |||
| 1 | 07/15/2000 | ||
| Drivers side automatic mirrors failed. nlm | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 10/16/2008 | 159000 | 1 | |
| I have a 2000 ford expedition and i have problems when it rains or snows with the windshield leaking and then the car starts doing things like windows going up and down wipers not working or the car will just stop working this has happened twice the first time i wasn't driving when it happened i was in my driveway. then today i started my car up and it had been raining but everything seemed fine then the windows went down and the care shut down i could not steer and i hit a parking sign i tried to find out if the windshield was recalled i no a few people that have had the same problem with leaking wind shield and the electrical wires getting wet thank you for your time. *tr | |||
| 10/26/2004 | 60000 | 3 | |
| Vehicle caught on fire after being parked 5 to 10 minutes. fire centered on driver's side near the firewall. the cruise control and rear windshield wiper failed within 2 months of the fire.*ak | |||
| 03/17/2003 | 37000 | 100 | 11/26/2002 |
| Rear window wiper/washer fails to work. *nlm | |||
| 08/01/2000 | 1 | 12/01/1999 | |
| Rear windshield wiper inoperable after only 3 uses. *ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 10/01/2005 | 40 | 10/02/2004 | |
| I received info from nhtsa that there are performance issues regarding my ford expedition. these include the failure of rear windshield wiper to work and failure of radio lights. *nm | |||
| 12/04/2004 | 3 | ||
| Vehicle was parked approximately 5 hours before the fire started. consumer smelled smoke, walked out of house, and saw black smoke coming from under driver's side wheel well, and from along the hood. consumer popped the hood, and saw flames right at the master cylinder. she grabbed a fire extinguisher and put out the fire. consumer stated that cruise control stopped working one month before the fire, and that the rear door wiper motor also stopped working. consumer noticed that brake fluid keaked before the fire.*ak | |||
| 1 | |||
| Consumer states that windshield wipers come on at random. cause unknown.*ak | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| While driving sun roof shattered. also, on another occasion side window shattered. dealer has been notified. please provide further information. 17mru17l4ylc18787. *ak | |||
| 08/19/2000 | 3 | 12/01/1999 | |
| Sunroof assembly broke in the open position. dealer received vehicle for repair on 8/21/00. on 8/24/00, replacement part arrived at dealer in a damaged condition. service techinician stated it was common for ford to knowingly ship defective parts when inventory of 1st quality parts is depleted. this practice would demonstrate timely delivery of replacement parts to those who review shipping response time. second replacement sunroof assembly arrives at dealer approximately 8/28. it is also defective. third replacement sunroof assembly unavailable at this time. ford national relationship center advises me that part is on national backorder and can give no promise date for availability. also advised that ford engineering has been notified of this parts shortage. spoke to dealer this afternoon (9/6/00) and they have no information as to when part might become available. the 2000 model year was the first year that factory installed sunroofs were available on expedition equipped with rear a/c vents. one could conclude from the national backorder situation that there is an engineering defect with the sunroof assembly that i would like the nhtsa to investigate and/or publicize. i'd like to know how many other expedition owners have been unable to use their vehicles while waiting for parts for over 19 days. thank you. rex dyer | |||
| 06/26/2000 | 1 | 06/01/2000 | |
| The sun roof was inoperable when i went to purchase the vechicle. salesman told me maybe he wasn't operating correctly. i brought the vehicle back to service center, they told me it need a motor. they could not explain how a motor was burned out with only 26 miles on the vehicle. this was definte a manufactoring problem!! i bought it back to service dealer a second time. service center told me they are going to need more time to fix problem. it was a brand new vehicle. if there was a problem before i purchased it then i should received a replacement! they knowingly and malicously sold me a vehcile that was malfunctioned! the person i was in contact with at the dealer is david robbins, sales manager | |||
| VISIBILITY - WINDSHIELD | |||
| 01/01/1901 | 1 | ||
| 2000 ford expedition experiencing electrical problems from a leak in the front windshield.*dt the leak was internal causing water damage to the fuse box and corrosion on the gem module. *jb | |||
| 02/10/2010 | 130000 | 1 | |
| Windshield leaks onto fuse box & gem module, causing engine to cut off while moving creating dangerous situation. *tr | |||
| 05/01/2008 | 1 | ||
| It started this summer it had rained pretty good while i was out i came home a few hours later i got into the vehicle i heard something that sounded like something was frying down close to the brakes but i didn't know where ,i could hear it and smell it,i thought the truck was going to blow up,so i didn't drive it for a while,(scared )about a week or so i decided to try it and everything was fine,but as so as it rained it started all over and i went on with it like that until november we were planning a trip for thanksgiving and wanted to be safe on the road ,so we put it in the shop,november 2009 ,the distribution box (pdb),electronic module(gem)/fuse box shortage,a good week later it rained and the radio went out ,then the truck wouldn't start, i got toad home,contacted the mechanic,to find out its not his fault(the mechanic) ,its the dealers fault(ford) the water is coming in through the windshield so i'm out of pocket for expenses for parts and labor and the problem is not resolved. *tr | |||
| 06/18/2009 | 118000 | 1 | |
| 2000 expedition windshield was replaced in november leak caused vehicle to do crazy things like try to start when i turned the headlights on with key out of ignition and had a burning smell. this morning vehicle wouldn't start after rain. after jump starting vehicle overdrive light on gearshifter handle was blinking and vehicle wouldn't go into gear feels like you're driving with brakes on. no problems moving in reverse. problem started out of nowhere, also lights flicker when tried to jumpstart. connected cables wouldn't start lights went dead repositioned cables lights came on after doing this for over an hour car finally started with the above noted problems. *tr | |||
| 06/21/2008 | 95000 | ||
| Tl*the contact owns a 2000 ford expedition. while driving 45 mph the day after a heavy rainstorm, the brakes failed when the brake pedal was depressed. after approximately 100 feet, the vehicle finally came to a stop. the contact proceeded to his destination and applied the brakes again, but the same failure recurred. while driving on two separate occasions on the same day, two other vehicles pulled out in front of him, which almost caused a crash. the following day, he called the dealer and informed them of the failures and was advised to bring in the vehicle for repair. the dealer stated that the cause of the failure was due to water intrusion through the windshield, which voided the warranty. the contact would be responsible for the repair cost of the windshield defect. the vin was unknown. the failure mileage was 95,000 and current mileage was 96,000. | |||
| 12/24/2007 | 143000 | ||
| Tl*the contact owns a 2000 ford expedition. after a heavy rainstorm, water seeps in through the front windshield down into the electronic fuse box. the vehicle had to be towed to a mechanic and they replaced the electronic fuse box and windshield at the cost of $1,400. after another heavy rainstorm, the vehicle would not move forward or into reverse. the vehicle was towed to the mechanic again and they stated that the engine needed to be replaced. nhtsa campaign id number 01v258000 (visibility:windshield wiper/washer:motor) was referenced. the failure mileage was 143,000. | |||
| 01/11/2008 | 100000 | 20 | 05/01/2007 |
| Windshield leaks water on to gem module and fuse box. after rain or snow vehicle will try to start while already running wipers, radio, door locks, power windows, lights flashers will not work. dummy lights on dash will come on that water level low, no oil pressure and low battery. now it will not shift out of park. filed a formal complaint three months ago with ford motor compny and they have yet to acknowledge that i ever filed report. *tr | |||
| 10/15/2007 | 65000 | 5 | |
| We recently had a specialist inspect the 2000 eddie bauer ford expedition because of repeated electrical problems. he found a technical service bulletin for ford on the failure of windshield seals. he further advises that the repairs will be in excess of $1000. we have experienced failure of the vehicles electric system as outlined on at least 5 separate occasions. all times were preceded by moisture. the interior lights malfunctioned, the windshield wipers stopped, the blower motor was on high with ignition off, the radio shuts off, the interior dash lights remained on, etc. i have had my mechanic replace several items including the fuses and relays for the electronics. *tr | |||
| 02/24/2007 | 96375 | 5 | 01/20/2007 |
| I have a 2000 ford expedition that has an electrical problem. i have researched online and discovered many others with similar problems. it is apparently due to a windshield leak that causes the gem module to short out. this first happened to me a month after i purchased the vehicle in february 2007. the vehicle wouldn't start, dash clicking noise , locks unlocking and locking continuously, lights on dash wouldn't go out, after key is removed dash info lights still on. when vehicle did start radio wouldn't work and by the way it was raining/icy. this problem has occurred several other times. windshield wipers not working properly, radio not working all problems happen only when it is raining. i personally cannot afford the $1,000. or so dollars it is apparently going to cost to fix this problem, which is obviously a factory defect. i have 4 children and have come to depend on this vehicle, i am afraid this short could cause and engine fire. *tr | |||
| 04/12/2006 | 85000 | 2 | 12/01/2000 |
| Tl* the contact owns a 2000 ford expedition. the windshield leaked when it rained and caused an electrical failure in the gem box. the failure mileage was 85,000. the engine remained on after the contact removed the key from the ignition. the dealer replaced the gem box. however, they did not reseal the windows to prevent it from leaking. the current mileage was 97000. *ak | |||
| 02/01/2007 | 82000 | 9 | 01/14/2004 |
| I own a 2000 ford expedition. within the last month, i would turn the key to crank my truck and no sound. nothing would turn on. the electrical, totally dead. i would jump it off and it ran fine for 2 days and then the same would happen again. i have researched this problem and have found that a leaking windshield is the problem. it is leaking and causing my gem module and fuse box to get wet. this can cause a fire as everyone knows as well as unwanted electrical activity when the truck is unattended. it is also affecting my radio which will not turn on then turn on by itself. this is a manufacturing defect and i have read where many expedition owners are having the same problem with windshield leakage causing no starts and electrical problems. this should be fixed at fords expense considering it was not the fault of the owner ford has a manufacturing issue with their windshields. as you must know this is a fire hazard that could result in the death of innocent people. it is a defect from ford motor company that needs to be recalled now to prevent further damage or possible death by fire. if ford stands by their products this would be a good time to prove that to their loyal customers. *jb | |||
| 01/22/2007 | 10 | ||
| My 2000 ford expedition has caused us numerous headaches and near accidents as a result of rain entering the vehicle due to a defective windshield installation. once the rain water enters the driver side dash panel ( underside ) and comes in contact with electrical components mounted there, numerous failures occur, such as : windshield wipers quit working, interior and dash panel lights flash on and off, and eventually quit working. the safety switch which allows the vehicle to be placed in drive while depressing the brake also fails once the vehicle is turned off. these problems are not just a nuisance, but a safety hazard, and after speaking to other expedition owners and reading numerous common stories of the same problem, i feel that this is a manufacturer's defect and should be recalled and repaired accordingly. in closing i would like to state that my wife was driving on a very busy interstate in the rain when she experienced our latest failure. although there was no accident, it was definitely a close call, and could have been potentially fatal. we may not be so lucky the next time.... *jb | |||
| 01/16/2007 | 52990 | 3 | 08/16/2000 |
| On january 16, 2007 my wife drove our 2000 eddie bauer expedition to work as usual parked n a covered parking garage and went to work. at the end of the day she attempted to start her car and it was totally dead and would not start. she therefore had to get jump started in order to get home. on 1-17-07 i took the vehicle to a certified ford service department and had them evaluate and diagnose the problem. seems that the gem and cjb were water damaged and creating significant electrical shorts throughout the vehicles operating system. when the car was turned off the fan motor would actually continue to blow even with the keys out of the ignition. also the car at times would not turn off with the key. you can take the key out of the ignition and the car would still run. anyway, the dealer indicates that the windshield would have to be replaced and sealed as this was the source of the water damage. i questioned the validity of the diagnosis and the service advisor indicated that they were working on 2 more trucks with the same problem. the total cost of the repair is going to be $1150 to replace the windshield the gem and cjb. i have been reading up on this problem and fine that this problem is pretty wide spread in ford expeditions and want to make my particular situation a matter of record with the nhtsa in an effort to add to the number of consumers experiencing this problem. my vehicle has a long history of electrical problems which were corrected under a extended warranty. i am certain that this windshield leak problem is the source of my long standing problems. *jb | |||
| 01/16/2007 | 82000 | 20 | 09/23/2004 |
| Water is leaking in from the windshield according to the dealership. the water is then entering the vehicle and affecting the fuse box and the gem module. it does very weird things to the electrical components of the vehicle, windshield wipers quit working while driving down the road, radio turns off once vehicle is put in drive, running lights do not work, battery dies, just to name a few the list goes on and the consequences are very dangerous in some cases. have you ever been driving down interstate in the rain and then all of a sudden have no wipers. let me tell you not good. the dealer wants an arm and a leg to fix it, money i do not have after spending 15k on a vehicle. so help me anything happens as a result of the failure and there will be a lawsuit. take a look around on the internet and there are hundreds maybe thousands complaining about the same issue. something must be done. *nm | |||
| 09/14/2006 | 78650 | 1 | 05/30/2005 |
| Dt*: the contact stated the air conditioner blower did not deactivate, while the vehicle was on or off. the dealership determined the windshield had a leak, causing water to get into the gem module. the windshield and gem module needed to be replaced. | |||
| 05/15/2006 | 81000 | 1 | 12/22/2000 |
| Dt*: the contact stated the windshield leaks when it rains and water gets into the fuse box causing the dash lights to illuminate. also, the fuse box is corroded and rusting. the dealer determined there is no recall for this problem. | |||
| 02/01/2005 | 1 | 08/01/2004 | |
| 2000 expedition heater blower had to be manually turned off after keys were removed from ignition. when attempted to start vehicle it would not start. *ts the fuse box was rusted, corroded and full of water. this was the result of the windshield not being sealed properly. *nm | |||
| 02/06/2006 | 20000 | 1 | 01/01/2000 |
| Dt*: the contact stated in wet conditions the vehicle surges. the vehicle was taken to the dealership numerous times for inspection. the dealership determined the windshield was not the correct size for the vehicle when manufactured. the manufacturer was alerted. | |||
| 01/02/2006 | 1 | ||
| Dt: contact stated whenever it rained 2000, ford, expedition leaked rain water. the rain leaked in on right side of the vehicle around the bottom of the windshield above the driver's dashboard. the leak shut off the electrical system. this was observed on january 2, 2006. the vehicle has been taken to an independent repair shop, where the contact was told by the mechanic that this was a manufacturing defect.*ak | |||
| 02/22/2005 | 59470 | 1 | 11/20/2000 |
| On several occasions my lights and/or radio and or wipers would give out during a rain storm. on the last occasion my car's electrical system failed and my car turned off. i could not re-start until next day. i took it to the dealer and they told me that water had seeped in between the windshield and into the electrical control box. they would have to remove the windshield, re-caulk it, replace the gem and fuse boxes and that would take care of the problem. this was not under warranty because the caulking had deteriorated with time as it normally would. i've had cars for 10 to 15 years and the caulking on the windshield has never deteriorated like this. the suv is only 4 yrs old anyway. my problem was compounded by the fact that they broke the windshield during this process and i was stuck for that cost also. total of $1,223.67. *jb | |||
| 03/09/2005 | 32288 | 4 | 09/17/2000 |
| I noticed when ever i drove my car in the rain water would leak on my right leg and foot, my wipers, radio and clock would stop working and i heard a sizzling noise in the left dash area. i also was unable to use my keyless remote, the alarm would go off every time. i brought my 2000 expedition to hayward ford to have them check and repair the problem in march of this year. they could not find anything leaking, or the sizzling noise i heard in the dash, however they did tell me there was a damaged junction box and kept my car for 5 days (they were waiting for the parts to come), well after 5 days of having a rental that also cost me money, i went and picked up my expedition. it made no sense to me to have the junction box replaced since they could not find where the leaking problem was. on june 8, 2005 i brought my expedition into another ford dealer (the ford store san leandro) hoping they could find the problem. well they found the problem, they said the windshield was leaking and had caused damage to the central junction box and gem module. this was also why i was unable to use my keyless remote. i was also informed that these repairs were not covered by esp warranty. i was told that this was a circumstantial issue. they also had to replace the windshield because when they removed it, it broke. so $1,327.78 and eight days later my expedition was repaired. but when they replaced the windshield, they scratched my dash board in two places. having read an article on cnn.com, feds probe ford suv water-leak reports, i would like to have my costs re-imbursed,as this should be a recall item. | |||
| 03/10/2004 | 2 | 11/02/2000 | |
| Dt: contact states whenever it was raining the windshield wipers would not work, only after the vehicle was stopped. also, there were electrical issues; the doors would unlock while driving, and radio went on and off. while driving the contact noticed while it was raining the windshield would leak. the windshield and part of the electrical system were replaced.*ak | |||
| 12/25/2004 | 70000 | 3 | 06/26/2004 |
| I own 2000 ford expedition. just found out the windshield is leaking, causing water to get into fuse box and gem module under dash causing major electrical problems. the 4-way flashers came on while driving; the blower stayed on even after removing the key from the ignition, etc. had windshield replaced today and it only took 1 minute to break the seal. the repair guy said it should take at least 20 minutes and that if we would have had a wreck the windshield would have fallen out. i've done extensive research on internet and found this is a very common problem in 1997-2001 f150's, expeditions and navigators, but especially the 2000 expedition. the seal used by ford around the windshield dry rots causing the leak. service man at ford acknowledged the problem but says no recall has been issued. *ak | |||
| 03/28/2003 | 1 | ||
| Water leaked into the vehicle through the windshield seam, and shorted out the electrical system. wipers were inoperative. the vehicle would not start. the fuse box and the windshield had to be replaced. | |||
| 11/04/2002 | |||
| Consumer states that while driving and no warning there is water leaking from the windshield into the instrument panel causing a distraction to the consumer. dealer notified ts | |||
| While driving sun roof shattered. also, on another occasion side window shattered. dealer has been notified. please provide further information. 17mru17l4ylc18787. *ak | |||
| 10/01/2000 | 2 | 05/01/2000 | |
| Consumer states that when starting up the vehicle the vehicle tends to jump forward and/or jump into neutral when comping to a stop. on seperate occasions the vehicle has hit other vehicles and also has hit people walking in front of the vehicle. nlm dealer replaced transmission but problem still exists. on a separate occasion, the vehicle was involved in an accident, causing the air bag light to come on. consumer states there is a bad odor coming from the a/c unit. dealer drained a/c unit, but problem still exist. consumer states that rear window is leaking. *tt | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 02/15/2007 | 150000 | 1 | 02/01/2000 |
| Electrical problems on 2000 ford expedition. blinker lights inop. speedometer tuning on and off, radio station/clock lights don't work. radio sometimes wont work. rear windshield wipers don't work. *nm | |||
| 08/06/2005 | 1 | 01/10/2003 | |
| I first noticed a problem with my windshield wipers, they would not come on or just stop running then they started not turning off i had to pull the fuse to turn the wipers on and off. i made an appointment with ford to have the problem looked at and was advised that the control switch was bad and would have to be replaced also during the same time period and same appointment i had to have a brake sensor replaced. i started noticing electrical problems like the radio would turn off when the vehicle was taken out of park and some times it would turn off when you were driving down the road and turn back on by its self. there have been times when i would be leaving work and try to use the remote to unlock the doors and it would not work and when i use the key to open the door the radio would be on and the ac would be blowing air. i have since discovered that the windshield is leaking and after a rain was when the problem would occur mostly. i made another appointment and advised ford what was happening and i was advised that this is a common problem in the ford expedition and ford f150. i was advised that the seal on the windshield over time separates from the frame and causes the leak. i said then this is a defect and was advised no its not its just something that happens. my expedition is only 5 years old its a 2000 in great condition and had been garage kept for the past 4 years. now i am out $1043.69 just to have the windshield replaced and the gm module and fuse box replaced as well. *jb | |||
| 09/07/2004 | 4 | ||
| The windshield wipers worked intermittently, causing the interior lights, instrument cluster, and windows not to function. manufacturer was contacted by consumer.*ak | |||
| 09/08/2004 | 3 | ||
| Upon parking the vehicle, it will automatically start itself on its own with no key. also, the windshield wipers were inoperable. please provide any further information. please provide correct vehicle identification number. | |||
| 3 | |||
| Problems unlocking vehicle's rear driver side door, rear wiper mechanism, hood latch.*mr rear driver side can only be opened from the outside. hood latch under the steering wheel is difficult to release without great difficulty. rear wiper on tail-gate door malfunctioned. dealer wouldn't repair vehicle because warranty expired. *ph | |||
| 11/05/2001 | |||
| While driving windshield wipers and radio stopped working. when shutting off engine, heater blower blewout cold air full blast, and starter kept clicking. vehicle taken to dealer twice, could not remedy problem. please add further details.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 07/08/2004 | 41584 | 1 | 07/04/2002 |
| When i turned on ignition wipers started to operate without being turned on. smoke began blowing from vent area. i turned off ignition and all electrical. wipers and washer failed to operate. wiper motor connector caught fire and burnt out wiper motor. repaired at ron bortnick ford upper marlboro md. 20772. *la | |||
| 09/10/2001 | |||
| Consumer received notification of recall 01v258000 concerning windshield wiper motor failure, and was refused service by dealership. dealership ran vehicle id number and showed that consumer's vehicle was not included in recall even though he received notification through mail. please provide any additional information / attachments.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 10/10/2004 | 48000 | 03/10/2001 | |
| (1) during normal operation of the vehicle, the interior power failed. i had no windshield wipers, no radio, no ac, and no control over power windows. (2) it happened to be raining and i had to pull the vehicle over into a parking lot since the wipers would not work. i checked the fuses and all were in working order. after turning the car off and then on again, i regained electrical power. (3) auto mechanic looked at vehicle and only determined that battery could be replaced. (4) problem has returned and continues to occur at different times. i turn car off and then back on to regain electrical power | |||
| 10/10/2004 | 30000 | 5 | 11/11/2000 |
| 6-12 months ago, 2000 ford expedition started having erratic electrical behavior. windshield wipers quit working during rainstorm while away on vacation. was very hazardous to have happen while driving down highway during a downpour! radio would go on and off while shifting the automatic transmission. took to dealer (still under warranty at this time), they tightened up some things, problem went away, until next rain storm! due to needing the vehicle, i could not get it back to dealer before factory warranty expired. i thought it would be ok though, because i had purchased a premium extended warranty. took to dealer a second time, now truck tries to start itself with no key in ignition, wipers again fail while driving during rainstorm, heater blower motor remains running after exiting vehicle. this drains the battery if left overnight, and results in an inoperable vehicle. truck four wheel drive indicators flash on and off at times while driving. not a good feeling when traveling 70 mph on the freeway. after inspection, dealer informs me that water has intruded into the dash components due to a leaking windshield. they state the extended warranty wont cover it because they dont cover water intrusions. gem module, fusebox need replaced, windshield resealed to fix problem. quote of about $1000.00 i declined repairs at the time. went home and researched the problem. seems many, many people have had the same problem. i called ford and after many phone calls, they declined to do anything about it. i am very disappointed with ford. have always bought their products because i believed they stood behind their reliability and workmanship. here is a factory installed windshield that started leaking before their 3/36 warranty expired, their dealer band-aided the problem instead of fixing the cause of the problem while still under warranty. now i have an inoperable vehicle in my driveway that frankly, seems to be a major safety risk to put my family of six in. | |||