Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/30/2008 | 140000 | 1 | |
| During wet weather my 2001 ford expedition will have various electrical problems including windshield wipers not working, radio turning on/off, door locks not working and windows not working. sometimes car will not start at all. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 02/12/2008 | 93450 | 1 | 10/01/2001 |
| Tl*the contact owns a 2001 ford expedition. the contact stated that the driver's side door handle in the passenger compartment was stripped to the point where he could not use it to exit the vehicle. the handle finally detached from the door and cannot be bolted back. ford stated that there were no recalls. the purchase date was unknown. the current and failure mileages were 93,450. updated 03-04-08 *bf | |||
| 01/18/2008 | 80000 | 5 | 05/24/2001 |
| After rain or heavy fog we experienced many electrical issues on our 01 expedition incl. horn not working normal,front & rear wipers not working or coming on by themselves,door locks locking/unlocking while driving, interior & exterior lights not working,alarm system going off while suv was being driven,fan blower on after suv was turned off, radio working intermittently, etc. the latest occurred 1/16/08 after heavy rains the prior night. suv wouldn't start in the morning and had to be jumped. it was driven that day with only issue being interior lights coming on themselves. on 1/17/08 suv wouldn't turn over and again was jumped. there was clicking noise from engine compartment that seemed to be coming from kelsey hayes black box. we immediately took suv to dealership and asked for tech to witness issue. tech confirmed noise coming from the k-h abs module, said problem was probably due to windshield leak into fuse box & gem module which was sending current to abs module and also causing interior lights to turn on/off by themselves. on 1/18/08 dealership said tech did pressure test on windshield and it leaked and needed to be resealed. fuse box and gem module would also need replaced. since problems were caused by water leak ford ext.warranty won't cover repairs. i spoke to srv mgr,who said he would call zone mgr.and get back to me. i called ford customer relations (crc) to document issues. called dealership on 1/21/08 and srv. mgr. said zone mgr. said nothing could be done to resolve situation and we were responsible for repairs. due to ongoing electric issues with suv we fear other safety features may malfunction compromising our safety. ford issued ssm 15773 on 4/05/02 to dealerships addressing unusual electrical issues after rain or snow resulting from a windshield water leak. the ssm included actions to be taken in that situation. our vehicle was back to dealership many times after release of ssm for electrical issues and ssm work was never done. *tr | |||
| 11/09/2005 | 39000 | 5 | 12/26/2001 |
| Dt: the contact complained about several problems with vehicle. first, the accelerator pedal stuck. the dealer cleaned the throttle body which seemed to solve the problem. the vehicle would sometimes surge forward. she thought the surging was related to apparent transmission problems. she finally had the transmission rebuilt. part of the cost was covered under the extended warranty. secondly, the seat belt in the middle row did not retract correctly. the dealer could not duplicate the problem. therefore, no repairs were made to the seat belt. thirdly, the left rear door actuator had to be replaced because the power locks were not working. fourthly, the rear passenger child safety lock did not work properly. once the child safety lock was deactivated, and the door handle was raised from the inside, the child safety lock activated. the contact's husband corrected this problem by taking apart the lock and cleaning it. she had to push very hard on the exterior key pad to get it to work. the dealer did not think this was a problem since she was able to get it to work eventually. lastly, the right front power window worked intermittently. the dealer could not duplicate the problem, and no repair was made.*ak | |||
| 08/02/2005 | 69800 | 20 | 07/23/2005 |
| Since i got the truck the electric system has been failing, also the brakes failed to operate while on the freeway and almost had us killed. the back door locks by itself and can't be opened. air comes in from the front windshield and it also leaks when it rains. all four tires were very wasted, also i was lied about the interest rate. i was told that my interest would be 6.78% and in the contract it appears as 12.15%.*jb | |||
| 1 | |||
| The door lock (recessed key cylinder) on the driver side of the vehicle can be punched out for easy entry due to a design flaw,, the consumer was unaware that this had happened until they relized that contents inside the vehicle had been missing, the consumer is unable to put the drivers side window down because of the punched out drivers side door lock. *yh | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 07/07/2005 | 1 | 03/01/2001 | |
| Dt: 2001 ford expedition. the back door has two hydraulic lifts to hold the door open. one on driver's side broke loose from the vehicle. after inspection they found the other lift was welded in six places, and this one was only welded in one place. consumer took the vehicle to the dealership and they stated it is not under warranty. the manufacturer also states this is not under warranty, and it will cost $435 to fix. the door could no longer be used, it will not stay open. *ak | |||