Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 11/03/2012 | 159000 | ||
| Tl* the contact owns a 2003 ford expedition. the contact stated that while driving 5 mph the side air bags deployed without any warnings. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure and current mileage was 159,000. | |||
| 11/03/2012 | 159000 | ||
| Tl - the contact owns a 2003 ford expedition. the contact stated that while driving 5 mph the side air bags deployed without any warnings. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure and current mileage was 159,000. pmb | |||
| 11/03/2012 | 159000 | ||
| Tl - the contact owns a 2003 ford expedition. the contact stated that while driving 5 mph the side air bags deployed without any warnings. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure and current mileage was 159,000. pm | |||
| 08/02/2012 | 127500 | 1 | |
| My 2003 ford expedition and was involved in a crash with another vehicle. the ford expedition was traveling at 45 mph when another vehicle going in the opposite direction turned left directly in front of my car. my 2003 ford expedition crashed into the side of the other vehicle in the middle of the intersection causing severe damage to the front end and right front quarter panel locations. the passenger airbag deployed but the driver airbag did not deploy. *tr | |||
| 08/02/2012 | 127500 | ||
| My 2003 ford expedition and was involved in a crash with another vehicle. the ford expedition was traveling at 45 mph when another vehicle going in the opposite direction turned left directly in front of my car. my 2003 ford expedition crashed into the side of the other vehicle in the middle of the intersection causing severe damage to the front end and right front quarter panel locations. the passenger airbag deployed but the driver airbag did not deploy. | |||
| 06/19/2012 | 120000 | 1 | |
| While driving south in the fast lane, the front left tire blew out (no apparent reason). the driver struggled to maintain control of the suv but hit the guard rail with the left front bumper traveling approximately 75 mph. the back left tire then blew and the driver hit the guard rail again, at which point the a-frame and front axle were destroyed, eliminating steering and braking functions. the suv careened on the two left tires, then several moments later the car fell back down to all four wheels, and the vehicle slid across five lanes of traffic to a stop in the far right lane. at no point in time did the airbags deploy. *tr | |||
| 06/19/2012 | 120000 | ||
| While driving south in the | |||
| 03/31/2012 | 161500 | ||
| Head on collision, both vehicles traveling approximately 40 mph. 2003 expedition air bags did not deploy. both vehicles were totalled because of the severe impact, however the expedition air bags did not deploy. as a result the expedition driver hit his head on the steering wheel, and shoulder on steering wheel, with torn shoulder muscles and possible upper gi bleeding from the sudden stoppage and seat belt injury. *note***- all airbags on the 2010 suburban did deploy (other totalled vehicle) | |||
| 11/06/2011 | 100000 | ||
| Tl-the driver owned a 2003 ford expedition. the contact stated that the driver was traveling 40 mph and completing a turn when he lost control of the vehicle and crashed head on into a brick building. none of the air bags deployed. the driver was killed and four other passengers were injured. the vehicle was destroyed. the manufacturer was not made aware of the failure. the failure and the current mileages were 100,000. the vin was not available. sm. | |||
| 11/06/2011 | 100000 | ||
| Tl - the contact owns a 2003 ford expedition. the contact stated that the driver was traveling 40 mph and completing a turn when he lost control of the vehicle and crashed head on into a brick building. none of the air bags deployed. the driver was killed and four other passengers were injured. the vehicle was destroyed. the vin was not available. the manufacturer was not made aware of the failure. the failure and the current mileage was 100,000. pm | |||
| 03/24/2010 | |||
| A deer came onto the highway as i was switching lanes and i swerved to prevent hitting. hit the deer and drag it approx 60 ft. sparks and flames were coming from the vehicle as we flipped. vehicle began to flip 6-8 times per passenger (daughter) and a tractor trailer driver. air bags never deployed. this is the first time for the failure of the bags. the expedition was totalled because the front and rear window came out, the driver and passenger window in the front row were shattered, the ashtray disconnected and went out the window. the mirrors on the expo were damaged and the body of the vehicle was terribly damaged. a new vehicle was brought a couple of weeks later | |||
| 02/26/2010 | 128000 | ||
| Tl* the contact owns a 2003 ford expedition. while driving at speeds of 35 mph following another vehicle, the contact depressed the brake pedal as the preceding vehicle indicated a turn. the preceding vehicle did not complete the turn and as a result, the contact crashed into the vehicle. the air bags did not deploy and he sustained injuries to his left hand and a fractured sternum. the vehicle was destroyed. the dealer was not contacted and there were no repairs made to the vehicle. a police report was filed. the failure and the current mileages were 128,000. | |||
| 12/14/2008 | 75000 | ||
| Tl*the contact owns a 2003 ford expedition. while driving approximately 68 mph, the contact heard an explosion and the side air bags suddenly deployed without a crash or impact. the failure occurred without warning. the contact was able to pull over to the side of the road without incident. the vehicle was then towed to his residence. the contact was in the process of having the vehicle towed to the dealer. the manufacturer has not yet been notified. the current and failure mileages were approximately 75,000. | |||
| 10/30/2008 | 82000 | ||
| Tl*the contact owns a 2003 ford expedition. while driving approximately 45 mph, the air bags deployed without warning. the vehicle was towed to the dealer and they referred the contact to her insurance agency. the manufacturer stated that they would not inspect the vehicle because the mileage exceeded the warranty. they would not assume any responsibility. the failure and current mileages were 82,000. | |||
| 02/24/2008 | 69500 | 2 | 05/23/2006 |
| Driving down tar road when my truck caught the edge of pavement and shoot across the gravel shoulder then caught snowy hillside. vehicle came in contact with several trees. the truck had severe impact totaling the unit . no air bags ever came out. *tr | |||
| 01/10/2006 | 27096 | 2 | |
| Tl*the contact owns a 2003 ford expedition. the contact stated that the air bag indicator light was defective for a second time in a two-year period. the light remained illuminated at all times and was noticed while driving 5 mph. the air bags were replaced in february of 2006, but the failure recurred. the dealer stated that the failure was not under warranty and that the contact would have to pay for the repair. the purchase date was unknown. the current mileage was 87,035 and failure mileage was 27,096. | |||
| 06/29/2007 | 66000 | 2 | 09/21/2003 |
| I was in a mva on june 29, 2007. i hit several trees and went down a large embankment. neither air bag deployed. i had severe frontal damage and driver damage. the vehicle was totaled. the vehicle was a 2003 ford expedition xlt. *jb | |||
| 12/20/2005 | 1000 | 4 | 01/21/2003 |
| Dt*: the contact stated the airbag warning light intermittently illuminated. the first time the airbag light illuminated was while driving, the vehicle lost power, and the engine locked , and would not start. the contact had the vehicle towed to a dealer. the dealer replaced an unknown fuse. although the vehicle did not suffer another loss of power as stated before the airbag warning light continued to illuminate. the vehicle was returned to the dealer, who replaced the airbag warning light as well as the frontal airbags. the dealer suggested there was no danger and the vehicle was safe to drive, however the airbag warning light continued to illuminate. the vehicle is currently at the dealership where the dealer plans to replace the wiring harness.*ak | |||
| 03/30/2005 | 2 | ||
| I own a 2000 ford expedition and in 2003 and now i have had the airbag light on because the airbag harness is defective on the passengers side. the cost is $390.00 to repair and $70.00 to do a diagnostic test each time.*ak | |||
| 09/30/2003 | 1 | ||
| The air bag check light remained on. the owner's manual informed the owner that the air bag may not operate in an accident. manufacturer was informed by the consumer.*ak | |||
| 12/17/2004 | 1 | ||
| Brakes failed to operate at 30 mph, causing a front end collision. upon impact, air bags did not deploy. consumer will notify manufacturer.*ak | |||
| 09/20/2004 | 2 | 06/02/2003 | |
| Involved in a traffic accident, struck from the rear and front. air bag did not deploy, and drivers seat back broke/twisted.*ak | |||
| 07/11/2003 | 8000 | 1 | |
| While towing a 30 foot trailer and driving at 60 mph consumer heard a loud popping sound. a few seconds later the trailer started to sway and consumer lost control . vehicle and trailer flipped over several times. consumer's children were treated at a hospital for minor bruises. consumer's wife sustained chest and back injuries. consumer sustained a bruised ankle/elbow/ back, and neck problems. none of the air bags deployed during this incident. *ak | |||
| AIR BAGS - FRONTAL | |||
| 05/24/2011 | 99000 | ||
| Driving south on hwy 42, mcdonough, ga. speed limit 55mph. wife was traveling between 45-50mph. car in front of her slammed on brakes to turn into a gas station, which happened to have the counties cheapest gas. wife attempted to stop, but not in time, resulting in the front of her 2003 ford expedition crashing into the rear of the stopped driver. on a fairly severe traffic crash, the airbags for our 2003 ford expedition did not deploy. all damage to the expedition was frontal. all damages to the stopped vehicle were to the rear. | |||
| 07/16/2009 | 84000 | 1 | |
| For no reason, while driving my vehicle the passenger side air bag deployed. *tr | |||
| 12/19/2008 | 146350 | 1 | |
| I have a 2003 ford expedition. i keep getting my spark plugs fixed and the just keep blowing out on my engine creating my engine light to come on and my suv sounds like a mac truck. this is unsafe for me and my children. we like to travel i purchased this car because i have several children and we can all fit in it. i like the truck but this is a major issue that continues and is not free. *tr | |||
| 12/10/2008 | 84770 | 1 | |
| On 12/10/2008 my wife was involved in a traffic crash. she drives a 2003 ford expedition. impact occurred on the front driver side. airbags did not deploy. not sure what to do about this? wife has neck pain, children on board are ok, not complaining of any pain or injury. everyone on board were fastened to seatbelts and car seats. just very concerned, because accident could have been worse and not sure why airbags did not work. the other parties vehicle was a scion xd not sure what year. their airbag did work and impact was practically same location, front driver side corner. was this a defect? need to investigate somehow? please feel free to send me some advise. thank you. *tr | |||
| 10/02/2008 | 54000 | ||
| Tl*the contact owns a 2003 ford expedition. while the contact's spouse was driving approximately 30 mph, another vehicle struck the driver's side corner of her vehicle. only the passenger side air bag deployed. his wife sustained minor injuries; however, the insurance company stated that the vehicle was destroyed. a police report was filed. the current and failure mileages were 54,000. | |||
| 07/18/2008 | 1 | ||
| I was taking my cousin to the jacksonville airport. i was approximately 25 miles outside of jacksonville when my tire blew out, causing me to loose control of my suv. the suv rollover six or seven times. the tread part of the tire separated from the tire. my air bags did not deploy also. *tr | |||
| 09/06/2007 | 55000 | 1 | 07/20/2006 |
| A lady pulled out in front of our 2003 ford expedition causing an automobile accident. the day was clear, the weather was warm. my wife hit her monte carlo doing approximately 45 mph. after hitting the ladies car, both vehicles went off the road into the trees. our car hit a rather large pine tree. with both of these major impacts, totaling both cars, none of the air bags deployed, and my wife's seat belt failed to lock. the front of our car was hit on both the front right and front left corners. we are depending and paying for these safety, it is not acceptable that they don't operate when needed. photos are available. *jb | |||
| 12/01/2006 | 1 | ||
| My wife and i were involved in a direct frontal accident in our 2003 ford expedition on dec. 1, 2006 and our air bags did not deploy. this was a relatively high speed accident. i spoke with a representative of ford and their response was they would give me a written response within 10 days. i told them that i was unsure if my auto was repairable but if it was i had no confidence in the current airbag system and felt it should be replaced. *jb | |||
| 02/20/2006 | 63323 | 2 | 09/01/2002 |
| Dt*: the contact stated while driving 45 mph in snow, while changing lanes the vehicle hit a tree head on, the frontal airbags did not deploy and the front and rear seat belts failed. this occurred without warning and pictures were taken at the scene. the driver and passenger received minor injuries and a police report was not filed. the vehicle sustained body damage and was towed to an independent repair shop however no repairs were made. the manufacturer was contacted. contact was seeking from ford the reassurance of safety . he wants ford to ton inspect the vehicle and determine why the air bags did not work. the impact wa shard enough to trigger them. the reason given to the consumer was that the sensor was not hit hard enough. wants the dealer to be more forthright with contact and tell him the truth. *ak | |||
| 09/29/2005 | 58000 | 1 | 05/03/2003 |
| I was involved in a head-on accident on 9/29/05. my 2003 expedition has been totaled by my insurance. the passenger side air bag deployed but the driver's side did not deploy. the point of impact was the front center of the car with the majority of the damage to the front driver's side. i have made 3 separate phone calls to ford's complaint department, as of today no return calls from ford have been received. *jb | |||
| 07/15/2005 | 33400 | 1 | 09/28/2002 |
| On the 15th of july i was in an accident with a ford taurus which failed to yield a left turn in front of me. i was driving a 2003 ford expedition through an intersection at approximately 30 mph. as the taurus executed the turn i proceeded to hit his front passenger quarter panel, the impact of which mainly to my front driver's side. the passenger airbag deployed however the driver's side did not. there were no injuries involved, however had this been a higher rate of speed the outcome could have been much worse. at present, i am trying to contact ford motor co. to determine why my airbag failed to deploy and they have yet to call me back. the vehicle itself has $10k worth of damages not to include fixing the driver side airbag. *jb | |||
| 07/01/2005 | 1 | 06/01/2003 | |
| Dt: vehicle was involved in a front impact collision while driving approximately 65 mph and rolled over. upon impact neither air bag deployed. the consumer did not contact dealer. *ak | |||
| 10/29/2004 | 1 | ||
| While driving on the freeway consumer's vehicle was involved in a collision, where the vehicle was hit on the passenger's side by another vehicle. consumer's vehicle flipped over the barrier in the road, and air bags never deployed. vehicle was totaled.*ak | |||
| 02/19/2004 | 0 | ||
| While sitting in a parking lot the driver air bag deployed in my 2003 expedition. i hit nothing and nothing hit me. i called ford they had the vehicle towed to a dealer who told me he couldn't replace the bag for three days. i could either stay in texas or cut the air bag off and drive the vehicle another eight hundred miles to home. i carried it to a dealer in birmingham and they kept it for three weeks. i'm still not sure why the bag deployed. when the bag deployed it hit me so hard it injured my left arm and my neck, i had to go to the doctor and am still taking anti inflammatory medicine. *nm | |||
| 1 | |||
| Vehicle was involved in an head on collision while traveling at approximately 30 - 35 mph. upon impact, air bags did not deploy. driver sustained head/neck and back injuries, resulting in unconsciousness. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 09/01/2007 | 62000 | 1 | 07/03/2003 |
| Tl*the contact owns a 2003 ford expedition. the air bag warning indicator light began flashing. the dealer stated that the front air bag sensor was corroded, but could not determine the cause of the failure. the dealer replaced the air bag sensor and the wires. the failure mileage was 62,000 and current mileage was 63,300. updated 12/12/07 *bf the driver's seat belt was twisted. updated. | |||
| 09/25/2004 | 20000 | 2 | |
| The air bag sensor comes on without warning. consumer is concerned that the air bag will not deploy upon impact. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/30/2008 | 65000 | ||
| This event occurred december 2008. we were heading to a dinner, pulled onto george bush turnpike from hwy 114 in irving, tx. the roadway is flat, our speed was accelerating to get onto the freeway from an entrance ramp. as we were merging onto gb turnpike we heard a loud bang, our side curtain airbags deployed....for no reason. we were shocked. at first we thought maybe someone hit us. we even thought maybe someone shot at our vehicle, then we realized the airbags had deployed. fortunately, neither of us were sitting with our heads or arms near the windows to be injured by the deployment. we contacted our insurance company, however they told us that since there was no accident they could do nothing for us. we contacted our local ford dealer the next day. they said they had never heard of such a thing, so we set up an appointment for them to look at our vehicle. they called a representative from ford to come and inspect it. based on the reading by the computer, it indicated that our vehicle had encountered an impending roll-over. we disputed this because there was no such impending rollover, nor was there any swerving, anything that could have even been considered something to have caused this situation. ford would do nothing because the computer indicated there was an impending rollover it was deemed our fault, not a faulty computer. we contact ford corporate, they treated us as though we were just people wanting something for nothing. we wanted our vehicle repaired due to their faulty equipment. they would not relent, the computer indicated it was our fault, therefore as far as they were concerned was. we sent our complaint to your organization the first part of 2009, there was never any action taken. since this occurrence we have heard of this same issue with other vehicles. now, the government has stepped in due to these problems, we would like to have our vehicle placed in with the recall with the f150's to have it repaired. | |||
| 08/22/2010 | 101000 | ||
| Hello, i am writing to you about my vehicle. i have a 2003 ford expedition and we were traveling out of town to north carolina sunday 8/22/2010 when i was about 10 minutes away from my destination & all of a sudden we heard a loud sound & a lot of pressure hit us in the chest. the truck then begins to fill up with smoke. i pulled over not knowing what had just happened, we then noticed that the side curtain air bags had deployed. i did not hit anyone nor did anyone hit us. i then called 911 & ask for the police to come out & give me a police report and he refused to give me one. i took my truck to malcolm cunningham ford & they said that it was nothing that they could do for me but to put it on a censor machine & find out why they deployed. they then told me that my car insurance would be responsible for this & the insurance company said that it was a maintenance issue & not there problem. i called ford corporation & the only thing that they told me was they could just put in a claim but there was nothing else that they could do unless someone die or was severely injured. well all 3 of us were injured in this incident. i need help in this matter. i am now out of a truck that i am still paying on & liberty mutual insurance will not pay for me a rental and i have full coverage insurance. everywhere i turn everyone is turning me down, likes it my fault. this has caused me pain, suffering, emotional stress and not to mention time off work. if someone could help in assisting me with this matter i would greatly appreciate it. regards, x | |||
| 06/11/2009 | 130000 | 1 | |
| Driving on side road doing about 30 to 35 my side air bag curtains deployed. sounded like a gun went off and white powder came out,took to ford said cant find anything wrong, but charge me 250 dollars to tell me the code show air bag deploy, about 5 months late the seat belt pretensioner went off while sitting in a parking lot, same noise and powder, ford said not their problem. *tr | |||
| 08/12/2009 | 78751 | 1 | |
| Immaculate side airbag deployment both sides which driving. no bump or accident. *tr | |||
| 11/01/2008 | 106000 | 1 | |
| Tl*the contact owns a 2003 ford expedition. while driving approximately 35 mph, the side air bags spontaneously deployed without cause. the dealer could not identify the cause of the failure and refused to pay for the repair. the manufacturer advised the contact to call her insurance company. the failure and current mileages were 106,000. updated 12-02-08 *bf updated 12/02/08. *jb | |||
| 12/29/2007 | 63000 | 1 | 01/10/2003 |
| Unexpected side curtain airbags deployed while driving on the highway without any abrupt side movement of the vehicle. these airbags deployed while traveling straight at a constant rate of speed (65mhh) on the highway. this caused a significant explosive noise in the vehicle and resulted in the driver and passenger being disoriented for a few seconds. this occurred in a 2003 ford expedition with 65k miles and no modifications or previous damage on the vehicle. the dealership scanned the vehicle computer which showed the vehicle experienced an impending rollover causing the airbag deployment. the computer malfunctioned and the ford dealership nor ford will repair this damage to the airbags and headliner.*cn | |||
| 12/19/2006 | 50600 | 1 | 03/01/2003 |
| Tl*- the contact was driving on the highway at 75 mph. simultaneously the airbags on the right front and rear side door, as well as, the left front door and rear front door deployed. before incident contact did not have any prior notification regarding his airbags. he did get a warning light regarding his airbags after the incident. if needed contact can provide pictures of hid deployed airbags | |||
| 04/05/2005 | 44000 | 1 | 11/05/2003 |
| Consumer vehicle was t-bone by another vehicle at 40-45 mph, all occupants was restrained in their seat belts and no injury was reported. the impact occurred in the middle of the suv on the passenger side. none of the side air bags deployed. the insurance company had the vehicle towed to the body shop. the manufacturer was notified, but the cause of the problem had not been determined at his time. *jb | |||
| 09/03/2004 | 34000 | 1 | |
| While driving 70 mph front side air bags inadvertently deployed. consumer drove home. dealership was notified, but did not resolve the problem. *ak | |||
| 04/28/2004 | 1 | ||
| While pulling out the driveway and turning to left driver's side and passenger's side air bags deployed. manufacturer representative from the legal department stated, after inspecting the vehicle, there was white mark on the right rear tire and it was made when the consumer hit the curve. *ak the consumer indicated that there was no curb to hit and that no collision occurred. neither the dealer nor the manufacturers were willing to accept any responsibility. the consumer's had to replace the air bag themselves. the consumer sustained temporary hearing loss and ringing in the ears. *nm | |||