Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 12/21/2012 | 109000 | 1 | |
| Tl- the contact owns a 2004 ford expedition. the contact was driving approximately 25 mph when a second vehicle crashed into the contacts vehicle, causing damage to the front driver's side bumper. the air bags failed to deploy. the contact sustained injuries to the neck and bruising to the ribs. he was transported to the hospital via ambulance. the police reported to the scene and a report was filed. the vehicle was towed to an auto shop but was not repaired. the vin was not available. the approximate failure mileage was 109,000. kmj *tr | |||
| 12/21/2012 | 109000 | ||
| Tl- the contact owns a 2004 ford expedition. the contact was driving approximately 25 mph when a second vehicle crashed into the contact's vehicle, causing damage to the front driver's side bumper. the air bags failed to deploy. the contact sustained injuries to the neck and bruising to the ribs. he was transported to the hospital via ambulance. the police reported to the scene and a report was filed. the vehicle was towed to an auto shop but was not repaired. the vin was not available. the approximate failure mileage was 109,000. kmj | |||
| 04/24/2012 | 117000 | ||
| Tl- the contact owns 2004 ford expedition. the contact was driving 20 mph when the driver and passenger side curtain air bags deployed erroneously.the vehicle was taken to the dealer where the contact was awaiting diagnosis of the failure. the manufacturer was not contacted. the failure and the current mileage was 117,000. kmj | |||
| 04/24/2012 | 117000 | ||
| Tl- the contact owns 2004 ford expedition. the contact stated while driving 20 mph the side air bags of the driver and the passenger deployed.the vehicle was taken to the dealer for diagnosis but the diagnosis is not available. the manufacturer was not contact. the failure and current mileage was 117,000.jp | |||
| 04/24/2012 | 116000 | ||
| Unexpectedly sudeen deployment of side air bags as i was driving on the freeway. the warning light of airbag been illuminated for a short period before. | |||
| 02/20/2012 | |||
| My fiancee was in a vehicle accident where she rear-ended another vehicle. she was distracted by an aggressive driver and didn't realize the cars in front of her were stopped. she was traveling approximately 40 mph upon impact. the passenger airbag deployed, but the drivers' airbag did not deploy. my concern is that it should have and did not. the vehicle is in possession of my insurance company and they are allowing inspection of the airbag system. if you are willing to test it for me and provide a report, i would greatly appreciate it. ford is denying that it is faulty safety equipment. | |||
| 09/19/2011 | |||
| I was driving down a main street when a car comes out from a residential street infront of me, i had no braking distance time but still hit my breakes and veered to the right trying to make it into the residential street the car came out of to miss hitting the car, but instead hit the corner wall at 45mph. the passenger side air bag deployed but mine did not resulting in head injury. my head hit the winshield so hard i kept blacking out, luckully my 1yr old passanger (my son) only had red marks on his neck from the car seat straps. | |||
| 09/29/2009 | 89000 | 1 | |
| I was driving my 2004 ford expedition xlt at 55mph when i struck the back of a vehicle that was stopped at a red traffic light, causing a 5 car chain reaction including my vehicle. upon waking up in the hospital the state trooper informed me that none of the airbags in the vehicle deployed. i sustained a concussion with loss of consciousness, and currently have concussion syndrome. i also suffer from a herniated disc in my lower back from the accident. the truck was totaled so there was no action taken to correct this problem. *tr | |||
| 10/25/2008 | 87000 | 1 | |
| Involved in auto accident hit motorist that ran a stop sign then a utility pole traveling aprox 35 mph totaled out expedition and air bags did not deploy. *tr | |||
| 07/18/2008 | 1 | ||
| An accident happend july 18th to my brother and his son with a 2004 ford expedition saudi arabia registration here in jordan in amman city, flippid over few times on the road , but with liability inssurance only ( forced mandatory insurrance entering jordan ) and the air bag did not comeout. is there any chance to complain against ford motors because of the air bag did not come out. *tr | |||
| 02/10/2008 | 51000 | 1 | 11/01/2004 |
| I hit black ice slammed into guardrail with front of car, spun around 4 times then hit the rear of car on guardrail. my legs hit the under dash because there was no airbag deployment, i am still having problems with my legs. the whole front of my car was pushed into the motor. i do have pictures of the crash. there was over $13,000.00 damage and my car was totaled. i don't want anyone to have to go through the pain and struggles i have had to, thank god my grandson was uninjured. where do i go from here? can you help with locating ford? don't i have the right to be safe? that is why i purchased this car for the safety i was led to believe it had. please help me look into this problem. *tr | |||
| 05/11/2007 | 27000 | 1 | 06/21/2004 |
| Tl*the contact owns a 2004 ford expedition. while driving approximately 40 mph under dry conditions, a vehicle cut in front of the contact while making a left turn. the contact crashed into the other vehicle and the air bags failed to deploy. as a result, the driver and passenger were injured and had to be taken to the hospital. the vehicle has not been taken to the dealer and is in storage for insurance observation. the contact has a police and fire report. the engine size was unknown. the current and failure mileages were 27,000. updated 02/01/08.*lj updated 02/01/08 *tr | |||
| 08/03/2004 | 5200 | 4 | 11/20/2003 |
| While traveling about 55 mph on i85 in charlotte during a thunderstorm, we were in the center lane and an 18 wheeler was in the right lane. suddenly, the front of the vehicle lifted up and we went left -head on with the concrete median. then bounced off the wall and came back across two lanes of traffic and hit the 18 wheeler head on. bounced off the truck heading straight ahead in the center lane where we started and coasted off the road. not one of our air bags deployed! 55mph -2 head on collisions - and they didn't even attempt to come out! we had to have a tow truck come and pick up our 2004 ford expedition (1 owner) and they took it to a ford dealership for the insurance adjuster to come and investigage. we had to rent a car to get off the highway with our family. the vehicle was totalled immediately by my insurance company. *nm | |||
| 06/12/2005 | 30400 | 1 | 04/15/2004 |
| Air bag/brakes failed. 2004 ford expedition. at 28500 miles brakes and rotor was replaced along with the clutches in the rear two weeks later this accident. noise was still heard in the rear after the repair. car was totaled. *nm | |||
| 02/14/2005 | 1 | ||
| Vehicle was rear ended from behind. consumer's vehicle was pushed into another vehicle. upon impact, both airbags did not deploy. driver sustained chest pains, and went to the hospital the next day. vehicle was drivable, and driver drove the vehicle home. *ak | |||
| 08/06/2004 | 2050 | 2 | |
| While driving 60 mph vehicle lost control and colliding head on with a pole vehicle. upon impact, dual air bags did not deploy. driver sustained major facial injuries due to hitting her face on the steering wheel. *ak | |||
| 07/06/2004 | 12000 | 1 | 01/01/2004 |
| I was driving at aproximately 30-40 mph when a deer croosed the road and i swerved to miss it and lost control of my vehicle. i then crashed in to a thick tele pole and broke it in two, the vehicle proceeded several feet into a barrier head on. the front of my vehicle was damaged by hitting the pole on the pasenge side in line with the seat, totaling the vehicle and ripping off the front passenger tire and conecting parts, further damage to the center of the vehicle when it struck the afore mentioned barrier. i don't know if this is a legitimate complaint or even a complaint. but i was told that my air bags should have deployed as i crashed going faster than 14 mph, they did not deploy. i wish they did because i was hurt and am still feeling some of the injuries since july 6, 2004 ( over 3 weeks ago ). i felt like evil kenevil after missing a jump. the insurance company totaled the vehicle as it had severe frontal damage and a bent frame and some cam thing damaged on the passenger side. i want to know all the facts available regarding the air bags to include sensors, their locations and how many, testing process/equipment used, air bag computer control info ect. i called the ford motor company and told them what happened and the said the were going to call me back, they did not.*ak | |||
| AIR BAGS - FRONTAL | |||
| 05/15/2011 | 80000 | ||
| Tl* the contact owns a 2004 ford expedition. while the unoccupied vehicle was parked with the engine in operation, both front driver and passenger side air bags deployed unexpectedly without any impact to the vehicle. the contact entered the vehicle and turned the engine off. the vehicle was taken to an authorized dealer where both air bags were replaced at the owner's expense. the manufacturer was made aware of the defect. the failure mileage was 80,000. | |||
| 05/15/2011 | 80000 | ||
| Tl-the contact owns a 2004 ford expedition. while the unoccupied vehicle was parked with the engine in operation, both front driver and passenger side air bags deployed unexpectedly without any impact to the vehicle. the contact reentered the vehicle and turned the engine off. the vehicle was taken to an authorized dealer where both air bags were replaced at the owner's expense. the manufacturer was made aware of the defect. the failure mileage was 80,000. js | |||
| 09/29/2009 | 89000 | 1 | |
| I was driving my 2004 ford expedition xlt at 55mph when i struck the back of a vehicle that was stopped at a red traffic light, causing a 5 car chain reaction including my vehicle. upon waking up in the hospital the state trooper informed me that none of the airbags in the vehicle deployed. i sustained a concussion with loss of consciousness, and currently have concussion syndrome. i also suffer from a herniated disc in my lower back from the accident. the truck was totaled so there was no action taken to correct this problem. *tr | |||
| 10/25/2008 | 87000 | 1 | |
| Involved in auto accident hit motorist that ran a stop sign then a utility pole traveling aprox 35 mph totaled out expedition and air bags did not deploy. *tr | |||
| 12/15/2006 | 48000 | 1 | 11/24/2004 |
| I have a 2004 expedition eddie bauer. i rear ended a 7 ton dump truck going 40 miles an hour while he was at a dead stop. my hood was in a v and none of the doors would open. the front airbags did not go off. it was a very solid hit in the front of the vehicle. i believe the air bags should have went off. the dump truck did not budge so did not absorb much of the impact. *jb | |||
| 05/20/2006 | 23500 | 1 | 04/02/2004 |
| 2004 expedition involved in front end collision at approximate 30 - 35 mph. air bag did not deploy. injury to upper body / lower body / neck to driver (only car occupant). 9000+ damages to front end of vehicle. ford motor company indicates that air bag did not indicate deployment. *jb | |||
| 04/15/2005 | 1 | ||
| While driving 40 mph vehicle was involved in a frontal collision. upon impact, both frontal air bags failed to deploy. driver sustained minor injuries, and was transported to a hospital. vehicle was towed to a garage for inspection. the cause had not been determined at this time. this information was provided by nick panaro, jennifer's boy friend.*ak | |||
| 12/01/2004 | 6000 | 2 | |
| Upon coming out of the driveway and driving 5 mph to 10 mph air bags deployed, and front driver's wheel disengaged. consumer contacted the dealer.but problems recurred. *ak | |||
| 11/19/2004 | 10000 | 1 | 12/29/2003 |
| I was in a accident on 11-19-04. a lady ran the light and i brodsided her.i was going about 35 when we hit and she the same.the womens car rolled over.all the damage was to the front and side panals of my car.my insurance is having to replace my frame becuase it was damaged.my air bags never deployed.i contacted ford with my problem.the customer assistance assured me they took this mater serouslyand someone will call me.the next day the legal department called me.when i told her the problem she kept sayingwhat do you want me to do about it.i told her i wanted to know if my airbags were supposed to deploy.she siad she would have the codes run and she would call me right back.that was the last i heard from them.i found out a couple days later the airbags were supposed to deploy and my insurance will call ford.i was hurt in this accident and ford did not seem to care.i have four ford vehicles one cassic mustange, one f-150, one cobra and the expedition.is the air bags not deploying a comon problem.*ak | |||
| 07/29/2004 | 76000 | 1 | |
| While parking front air bags inadvertently deployed. dealership was notified, but did not resolve the problem. *ak | |||
| 07/06/2004 | 12000 | 1 | 01/01/2004 |
| I was driving at aproximately 30-40 mph when a deer croosed the road and i swerved to miss it and lost control of my vehicle. i then crashed in to a thick tele pole and broke it in two, the vehicle proceeded several feet into a barrier head on. the front of my vehicle was damaged by hitting the pole on the pasenge side in line with the seat, totaling the vehicle and ripping off the front passenger tire and conecting parts, further damage to the center of the vehicle when it struck the afore mentioned barrier. i don't know if this is a legitimate complaint or even a complaint. but i was told that my air bags should have deployed as i crashed going faster than 14 mph, they did not deploy. i wish they did because i was hurt and am still feeling some of the injuries since july 6, 2004 ( over 3 weeks ago ). i felt like evil kenevil after missing a jump. the insurance company totaled the vehicle as it had severe frontal damage and a bent frame and some cam thing damaged on the passenger side. i want to know all the facts available regarding the air bags to include sensors, their locations and how many, testing process/equipment used, air bag computer control info ect. i called the ford motor company and told them what happened and the said the were going to call me back, they did not.*ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 05/03/2004 | 13000 | 3 | |
| Intermittently when the vehicle was put into drive, it stalled. also, air bag warning and tire pressure lights came on. dealership provided no assistance.*ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 10/06/2010 | 60000 | ||
| My wife drove her 2004 ford expedition over a speed bump in a county park when the side curtain airbags deployed. | |||
| 02/05/2010 | 88000 | 1 | |
| My side curtain air bags deployed for no reason. i have taken the vehicle to the dealer and they said they could not do anything about it because it is out of warranty. the 5 year safety restraint warranty ended a 1 month ago. the service manager inspected the vehicle and ran a diagnostic test and said there is no reason they should have gone off. they are lucky my wife was only in a parking lot when it happened or somebody might have been killed.the service manager said he was in touch with detroit and they said not to fix it. i have owned several fords and never had any problems but this is just stupid. *tr | |||
| 06/14/2008 | 96000 | 1 | |
| While i was driving down the interstate with a family member and some friends both side curtain airbags deployed simultaneously for no reason. it was like a gun went off next to our ears. due to the odor and dust in the vehicle we rolled down our windows to avoid inhaling the powdery substance. i am amazed we didn't wreck. we were traumatized by the intensity of the incident. many of us had ringing in our ears for sometime and i had chest pains for the rest of the evening. words really cannot describe how terrifying it was. we tried to figure out what may have been the reason for the deployment. there was no reason whatsoever that gave cause to the deployment. there were no other cars around us, we didn't bump into anything nor did anything bump into us. it scared me so bad that i had my husband and son come pick me up from a friends house because i was afraid the front airbag might go off and didn't want to take that risk. *tr | |||
| 02/03/2008 | 80200 | 1 | 07/12/2005 |
| While driving on smooth paved road, pow!! side curtain airbags on passenger and driver side deployed. i did not swerve, hit a pothole or any type of impact they just popped out and scared me to death! i have had the vehicle towed to local ford dealership where car was purchased. i have not heard back from them yet. *tr | |||
| 01/03/2005 | 3200 | 1 | 12/09/2004 |
| Both roof air bags inadvertently deployed while driving on the highway at 65 mph, under normal weather/driving conditions. the cruise control was engaged when the failure occurred. the cruise control disengaged its' self several times prior to the failure. took the vehicle to the dealer, where they tucked the air bags, and the consumer continued to travel. manufacturer stated they will repair if a defect is found.*ak cruise control did not work at times on the consumers vehicle. *tc | |||
| 07/06/2004 | 12000 | 1 | 01/01/2004 |
| I was driving at aproximately 30-40 mph when a deer croosed the road and i swerved to miss it and lost control of my vehicle. i then crashed in to a thick tele pole and broke it in two, the vehicle proceeded several feet into a barrier head on. the front of my vehicle was damaged by hitting the pole on the pasenge side in line with the seat, totaling the vehicle and ripping off the front passenger tire and conecting parts, further damage to the center of the vehicle when it struck the afore mentioned barrier. i don't know if this is a legitimate complaint or even a complaint. but i was told that my air bags should have deployed as i crashed going faster than 14 mph, they did not deploy. i wish they did because i was hurt and am still feeling some of the injuries since july 6, 2004 ( over 3 weeks ago ). i felt like evil kenevil after missing a jump. the insurance company totaled the vehicle as it had severe frontal damage and a bent frame and some cam thing damaged on the passenger side. i want to know all the facts available regarding the air bags to include sensors, their locations and how many, testing process/equipment used, air bag computer control info ect. i called the ford motor company and told them what happened and the said the were going to call me back, they did not.*ak | |||