Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 11/01/2011 | 1 | ||
| This is a used car we were going to buy at a reputable dealer's lot. salesman assured us it had not been in an accident. upon inspection by our mechanic, it was determined that this vehicle had extensive front end damage, being rebuilt with salvage parts and repainted, probably in mexico. the transmission needed costly repairs. it had also had the tailgate removed, possibly replaced, and the brake pedal was welded on. *tr | |||
| 10/22/2009 | 3 | 04/01/2009 | |
| S10 direct reply-forwarded from epa, a letter from regarding problems with her 2008 ford expedition *tgw the consumer stated water entered the vents and came through the roof. the consumer stated the vehicle has been to the repair shop several for the water leak. *jb | |||
| 04/06/2008 | 1 | ||
| My wife reached down to pick up a toy our granddaughter had dropped. wind blew car door closed, and retractable running board retracted catching my wife's arm. she could not free herself. she sustained bruising to her arm. *tr | |||
| 10/10/2008 | 8000 | 1 | |
| I purchased a black 2008 ford expedition 14 months ago from courtesy ford in altoona pa for 40,000 cash. i recently relocated to clermont fl. and noticed what seemed like sandy grit under my black paint. i thought it was a xzilon paint protection issue and on oct.10 paul kiste accessory mngr. for jarrett ford davenport gave me a signed letter with his name and title at the bottom that stated upon inspection of mr. conte's vehicle it is my opinion that the paint problem is a factory defect and not due to the xzilon paint protection application it went on to say i am referring mr. conte to our plant city store(45miles away)to have our paint and body specialist recommend the proper route to take regarding the fixing of this issue. upon arrival my vehicle was inspected by carl demuth body shop mngr,steve flack,and a painter named mike. they acknowledged the problem,told me the sand looking substance was air bubbles under all the paint and pointed out even more defects that i was not aware of such as,dimples,tiny crater like holes,blemishes exposed by the sunlight,and a few other bodyman terms that i am not familiar with. when i asked what would cause that,carl said when the vehicles leave the factory the mill spec on the paint should be 3 to 3.5 miles. carl went into the office and returned with a hand held machine that measured the mills of paint on a vehicle. he started at the drivers side front quarter panel and worked his way around the vehicle stopping at the passenger side front quarter panel. the first reading was 11 mills,then 12.5 mills,than 12 mills,then 13 mills and finally 14.5 miles. he said that it was clear to him that at the factory they painted my vehicle saw flaws then repainted and so on and so on. he estimated i had 4 to 5 coats of paint on my vehicle and that if not fixed that my problems will only get worse. he said that he was surprised that it hasn't started cracking and staring yet. he told me a ford rep. would look at it,she did and found no problem. *tr | |||
| STRUCTURE - BODY | |||
| 08/01/2008 | 20000 | ||
| Tl-the contact owns a 2008 ford expedition. the contact stated that the driver and passenger windows failed. the windows could not be opened or closed. the transmission also failed. the vehicle was taken to the dealer where the window failure was located at the door motor. the transmission computer was reprogrammed but the failure was not corrected. the vehicle was not repaired. the vin was not available. the failure mileage was 20,000 and the current mileage was 82,000. kmj | |||
| 08/01/2008 | 20000 | ||
| Tl-the contact owns a 2008 ford expedition. the contact stated that the driver and passenger window failed. the windows could not be opened or closed. the transmission also failed. the transmission skips.the vehicle was taken to the dealer. the failure was located at door motor. the transmission computer was reprogrammed but the failure was not corrected. the vehicle was not repaired. the vin was not available. the failure mileage was 20,000 and the current mileage was 82,000. li | |||
| 10/03/2011 | 73000 | ||
| Tl* the contact owns a 2008 ford expedition. the contact stated that the driver side interior door handle fractured and the contact was unable to exit the vehicle without opening the door from the exterior. the manufacturer was notified of the failure who advised that there was a recall under nhtsa campaign id number: 08v058000 (latches/locks/linkages: doors: latch) but her vin was not included in the recall and offered no further assistance. the failure mileage was 73,000. | |||
| 10/03/2011 | 73000 | ||
| Tl- the contact owns a 2008 ford expedition. the contact stated that the driver side interior door handle fractured and the contact was unable to exit the vehicle without opening the door from the exterior. the manufacturer was notified of the failure who advised that there was a recall under nhtsa campaign id number: 08v058000 (latches/locks/linkages: doors: latch) but her vin was not included in the recall and offered no further assistance. the failure mileage was 73,000. kmj | |||
| 10/03/2011 | 73000 | ||
| Tl- the contact owns a 2008 ford expedition. the contact stated that the driver side interior door side fractured and the contact was unable to exit the vehicle without opening the door from the exterior. the manufacturer was notified of the failure who advised that there was a recall under nhtsa campaign id number: 08v058000 (latches/locks/linkages: doors: latch) but her vin was not included in the recall and offered no further assistance. the failure mileage was 73,000. kmj | |||
| 05/18/2011 | 61000 | ||
| I have a 2008 ford expedition that has paint corrosion around the front hood latch. i had an estimate done by a local body shop and he pointed this out to me. he said it will eventually corrode through and the hood will fly open. | |||
| STRUCTURE - BODY - DOOR | |||
| 04/06/2008 | 1 | ||
| My wife reached down to pick up a toy our granddaughter had dropped. wind blew car door closed, and retractable running board retracted catching my wife's arm. she could not free herself. she sustained bruising to her arm. *tr | |||