Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Ready | 06/29/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 08/03/2012 | 41000 | 3 | |
| The failures occurred over a 3 day period. the motor quit while idling for less than 5 minutes in a restaurant parking lot. initially, it would not even turn over. however, after several attempts it did re-start. the motor stalled again about 90 minutes later while going 30 miles per hour. while coasting, we turned off the main street (with great difficulty) - the power steering, brakes etc. no longer working. it started after many futile attempts. we headed towards a ford dealership and the motor stalled again, now on a busy freeway - after multiple attempts, while coasting, the motor did restart. that dealership had the vehicle for 24 hours but found nothing. their comment: it is running fine now - it is likely electronic - take it to your local dealer. we left the next day for the 240 mile trip home. we were on a major freeway during rush hour extremely congested traffic (due to construction) when the motor stalled once again. we had just merged from 2 lanes to 1 and my husband was able to muscle the vehicle into the right lane and onto the shoulder. this time, after multiple attempts, nothing. we were stranded on a major freeway with 2 dogs and endless 65 mph traffic flying by. after unloading our dogs into the midst of this dangerous situation, our 2010 expedition was loaded onto a flatbed truck to be hauled the 65 miles remaining to our home (and the dealership where we purchased the vehicle). after 3 days of diagnostics found nothing, someone at ford (detroit) suggested the wiggle-wire test before, as a last resort, replacing the computer system. with the engine running, the wires were wiggled until one actually stopped the engine. it had been crimped, as wires were merged from many to a few at the factory, eventually causing a short. the stalling engine could easily have resulted in an horrific accident. and, i am not convinced it is truly fixed. | |||
| 01/01/2010 | 500 | ||
| Tl- the contact owns a 2010 ford expedition. the contact stated that the instrument panel lights were not bright enough, as a result he could not read any of the instruments. the vehicle was taken to the dealer who stated that it was normal and they could not alter the design of the vehicle. the manufacturer was made aware of the failure but did not offer any assistance since it was not considered a defect. the vehicle was not repaired. the failure mileage was 500 and the current mileage was 33,000. rk | |||
| 01/01/2010 | 500 | ||
| Tl - the contact owns a 2010 ford expedition. the contact stated that the instrument panel lights were not bright enough, as a result he could not read any of the instruments. the vehicle was taken to the dealer who stated that it was normal and they could not alter the design of the vehicle. the manufacturer was made aware of the failure who did not offered any assistance since it was not considered a defect. the vehicle was not repaired. the failure mileage was 500 and the current mileage was 33,000. pm | |||