Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 05/26/2012 | 200 | ||
| Tl* the contact owns a 2011 ford expedition. the contact stated that the angle of the head rest design was causing pain to her neck. the dealer was made aware of the failure and suggested to the contact that the head rest be turned around or removed completely. the vehicle was not repaired. the approximate failure mileage was 200. | |||
| 05/26/2012 | 200 | ||
| Tl- the contact owns a 2011 ford expedition. the contact stated that the angle of the head rest design was causing pain to her neck. the dealer was made aware of the failure and suggested to the contact that the head rest be turned around or removed completely. the vehicle was not repaired. the approximate failure mileage was 200. kmj | |||
| 10/05/2011 | |||
| Severe neck pain due to driver and front passenger head rests in 2011 ford expedition. the extreme angle of the front headrests in the new ford expeditions cause excessive stress and strain on the necks of individuals occupying these seats. ford has turned the headrests around to alleviate this condition which is unsafe and potentially life threatening. | |||
| 07/23/2011 | |||
| The headrest on the 2011 ford expedition are horrendous and uncomfortable. i work for the fire dept. and i use this vehicle 12 to 16 hours a day, along with other employee's. the angle of the new headrest is very uncomfortable and there is no possible adjustment to get into a comfortable position. i have tried to raise/lower the seat and change the position of the seat to no avail. thanks to this new design on the headrest i am taking ibuprofen daily at work. my chevy tahoe is more comfortable. my dept has 3 other ford's with this style headrest and everyone complains about it. ford needs to correst this problem and replace the headrest at no cost to the buyers. fyi.. also our first responder car was purchased in june 2011 - at 850 miles we had to replace the main computer already!!!! great job ford. | |||
| 07/11/2011 | 0 | ||
| The headrest angle of my 2011 ford expedition is extremely uncomfortable. should ford be required to give or sell me a headrest that does not hurt me? | |||
| 06/15/2011 | 13000 | ||
| Tl -the contact owns a 2011 ford expedition. the contact stated that the angle on the head rest made it difficult for the contact to position himself comfortably while driving. the dealer and manufacturer were notified, but did not assist the contact; the failure was not repaired. the failure mileage was 13,000 and the current mileage was 20,000. nw | |||