Ford Expedition 2012
Model Expedition made in 2012 by Ford got 22 consumer complains as well as 2 recalls. Consumer complaints with reference, among others things, to air bags and seats. There were some recalls concerningexterior lighting and seats.
Model 2012
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EXTERIOR LIGHTING - BACK UP LIGHTS | ||||||||||||||||
| 12V190000 | FORD MOTOR COMPANY | from 10/19/2011 to 12/17/2011 | V (Vehicle) | 10500 | 06/11/2012 | MFR | FORD MOTOR COMPANY | 05/03/2012 | 05/02/2012 | |||||||
| Defect Summary | Ford is recalling certain model year 2011-2012 ford f-150, 2012 expedition and lincoln navigator, and 2012-2013 mustang vehicles, for failing to comply with the requirements of federal motor vehicle safety standard nos. 102, transmission shift lever sequence, starter interlock, and transmission braking effect and 108 | |||||||||||||||
| Consequence Summary | If this condition exists, the transmission may not go into reverse or when the driver pushes the shift lever in the reverse | |||||||||||||||
| Corrective Summary | Ford will notify owners, and dealers will inspect and replace the trs as necessary, free of charge. the safety recall began on june 11, 2012. owners may contact ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall campaign number is 12c23.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| SEATS - MID/REAR ASSEMBLY | ||||||||||||||||
| 12V034000 | FORD MOTOR COMPANY | from 11/19/2011 to 12/02/2011 | V (Vehicle) | 569 | 02/21/2012 | MFR | FORD MOTOR COMPANY | 02/02/2012 | 02/02/2012 | 571 | 202 | |||||
| Defect Summary | Ford is recalling certain model year 2012 expedition and lincoln navigator vehicles, manufactured from november 19, 2011, through december 2, 2011, for failing to comply with the requirements of federal motor vehicle safety standard no. 202, head restraints. these vehicles may have inadequate welds on the head restraint support brackets for the second row, right-hand seat. | |||||||||||||||
| Consequence Summary | In the event of a crash, the seat head restraint may not provide the required strength, increasing the risk of injury. | |||||||||||||||
| Corrective Summary | Ford will notify owners, and dealers will replace the head restraints as necessary, free of charge. the safety recall began on february 21, 2012. owners may contact ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall campaign number is 12c22.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/26/2012 | 7581 | 1 | |
| Stopped at 0mph. witness in car behind. foot on brake. touched accelerator normally. heard noise. car took off at high speed. hit wall approx twenty feet away. both front airbags deployed. no one in passenger seat. seat belt on, per driver, witness who helped driver thru window, and examination of seat belt by inspector. however edr read seat belt as not engaged. brake read as not engaged, however edr also read vehicle at 0mph. accelerator 0% at 3.5 seconds prior to impact, initial acceleration 23% three seconds prior to impact, 99% 1.5 seconds prior to impact. engine rpms data may not be appropriate. multiple vehicles using remote controls at nearby gate. *tr | |||
| 09/26/2012 | 7581 | ||
| Stopped at 0mph. witness in car behind. foot on brake. touched accelerator normally. heard noise. car took off at high speed. hit wall approx twenty feet away. both front airbags deployed. no one in passenger seat. seat belt on, per driver, witness who helped driver thru window, and examination of seat belt by inspector. however edr read seat belt as not engaged. brake read as not engaged, however edr also read vehicle at 0mph. accelerator 0% at 3.5 seconds prior to impact, initial acceleration 23% three seconds prior to impact, 99% 1.5 seconds prior to impact. engine rpms data may not be appropriate. multiple vehicles using remote controls at nearby gate. | |||
| SEATS | |||
| 09/03/2011 | 50 | 1 | |
| The headrests for the driver and passenger seats are quite uncomfortable. we did not notice while test driving, since neither of us sat in the passenger seat, but on the drive home i was in the passenger seat trying to rest my head against the headrest and found it uncomfortable. in the days to come, my wife found it more so. our workaround has been to insert a neck pillow at the base of the headrest. we contacted ford 800#, and the response was that the headrest was designed with the angle forward like that for safety, and they could do nothing about it. they did not seem to be aware of the problem, even though many people have posted complaints about this 'feature' on the web. apparently it is not even new for the 2011 model year. for me, it is annoying; for my wife, intolerable. *tr | |||
| 09/03/2011 | 50 | ||
| The headrests for the driver and passenger seats are quite uncomfortable. we did not notice while test driving, since neither of us sat in the passenger seat, but on the drive home i was in the passenger seat trying to rest my head against the headrest and found it uncomfortable. in the days to come, my wife found it more so. our workaround has been to insert a neck pillow at the base of the headrest. we contacted ford 800#, and the response was that the headrest was designed with the angle forward like that for safety, and they could do nothing about it. they did not seem to be aware of the problem, even though many people have posted complaints about this 'feature' on the web. apparently it is not even new for the 2011 model year. for me, it is annoying; for my wife, intolerable. | |||
| TIRES | |||
| 02/14/2013 | 9000 | ||
| My 2012 ford expedition suffered a catastrophic tire failure while travelling at 65mph on the freeway. the tire was only 11 months old with approximately 9000 miles. the tire was inflated properly and had no external signs of wear. slightly before the tire sidewall separated i heard a slapping sound from the left front and eased off the gas. the tire then popped loudly and caused the vehicle to become hard to control. i was able to slow down and get to the side of the road to replace it with the spare. the tire was a goodyear wrangler sr-a. fortunately no one was hurt but the tread caused some minor damage in the wheel well area. this was a very dangerous situation caused by an unreliable tire. | |||
| UNKNOWN OR OTHER | |||
| 09/26/2012 | 7581 | ||
| Stopped at 0mph. witness in car behind. foot on brake. touched accelerator normally. heard noise. car took off at high speed. hit wall approx twenty feet away. both front airbags deployed. no one in passenger seat. seat belt on, per driver, witness who helped driver thru window, and examination of seat belt by inspector. however edr read seat belt as not engaged. brake read as not engaged, however edr also read vehicle at 0mph. accelerator 0% at 3.5 seconds prior to impact, initial acceleration 23% three seconds prior to impact, 99% 1.5 seconds prior to impact. engine rpms data may not be appropriate. multiple vehicles using remote controls at nearby gate. | |||
| 04/08/2012 | |||
| After purchasing a 2012 ford expedition, we discovered that, when running the seat a/c, the motor inside the seat overheats. this causes the upper section of the seat to become hot, and the seat pocket behind the seat to become very hot. we were advised that the system was built without proper ventilation for the motor, and there was no fix. not just for our vehicle but for all 2012 expeditions....all have this problem. the advice given by ford was don't use the seat a/c during the summer. i was told it would be okay to use the seat heater in the winter. however, if the blower doesn't ventilate properly, the motor will still become hot. my fear is that it will become so hot that it could either short out, giving someone a nasty shock, or worse, catch fire. | |||
| VEHICLE SPEED CONTROL | |||
| 09/26/2012 | 7581 | 1 | |
| Stopped at 0mph. witness in car behind. foot on brake. touched accelerator normally. heard noise. car took off at high speed. hit wall approx twenty feet away. both front airbags deployed. no one in passenger seat. seat belt on, per driver, witness who helped driver thru window, and examination of seat belt by inspector. however edr read seat belt as not engaged. brake read as not engaged, however edr also read vehicle at 0mph. accelerator 0% at 3.5 seconds prior to impact, initial acceleration 23% three seconds prior to impact, 99% 1.5 seconds prior to impact. engine rpms data may not be appropriate. multiple vehicles using remote controls at nearby gate. *tr | |||
| 09/26/2012 | 7581 | ||
| Stopped at 0mph. witness in car behind. foot on brake. touched accelerator normally. heard noise. car took off at high speed. hit wall approx twenty feet away. both front airbags deployed. no one in passenger seat. seat belt on, per driver, witness who helped driver thru window, and examination of seat belt by inspector. however edr read seat belt as not engaged. brake read as not engaged, however edr also read vehicle at 0mph. accelerator 0% at 3.5 seconds prior to impact, initial acceleration 23% three seconds prior to impact, 99% 1.5 seconds prior to impact. engine rpms data may not be appropriate. multiple vehicles using remote controls at nearby gate. | |||