Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
SUSPENSION
00V402000FORD MOTOR COMPANYfrom 08/11/1994 to 10/31/1996V (Vehicle)81000012/15/2000ODIFORD MOTOR COMPANY11/28/200011/29/2000
Defect SummaryVehicle description: sport utility vehicles. under certain conditions, a front sway bar link can fracture.
Consequence SummaryVehicle handling could be affected, increasing the risk of a crash.
Corrective SummaryDealers will replace both the left and right front sway bar links.
NotesOwner notification began december 15, 2000. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
SUSPENSION
1569203/01/2002636326Some vehicles may exhibit a squeak, snap, rattle, or clunk in the front end when turning or going over bumps. *tt11/07/2002
524912/01/1998615366Information on vehicles exhibiting steering wheel shimmy, vibration or grunt on slow speed turns. *tt01/13/2001
463408/01/1998615172Steering wheel shimmy, vibration or grunt on slow speed turns. *tt01/03/2001
1342610/01/1999609691Exhibiting very light steering vibration / shimmy / nibble at engine idle or low speeds. *tt04/06/2000
9705011061305/01/199752892When performing tsb 97-4-9, do not use a baffle to correct hte issue, use the revised axle cover plate. *tw10/30/1997
SUSPENSION - FRONT
98-473209/01/1998607144Steering wheel shimmies, vibration or grunt on slow speed turns..11/02/2000
98504511/01/1998613097Revised message regarding steering wheel shimmy, vibration or grunt on slow speed turns action on sohc equipped vehicles, perform tsb 98-21-01. *tt06/16/2000
9802169831105/27/1998600596Some vehicles may exhibit a drift/pull, show signs of tire wear, or exhibit poor ride quality. *yc05/27/1998
BC031796110111/01/199650725Front axle fluid leak from vent tube. *tw06/17/1997
BC523196110111/01/199650842Vehicle lean. *tw06/17/1997
SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION - LINES AND FITTINGS
974902/17/199751692Axle- front axle leaks fluid from vent tube- vehicles built through 8/96 equipped with 4x4 and awd. *jd06/27/1997
SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM
1638511/01/200210008322Air ride control lamp on after shock absorber replacement / contact request. *tt07/27/2004
SUSPENSION - FRONT - SPRINGS - TORSION BAR
00M1109/01/2000625866Information regarding front sway bar link . *yh12/10/2001
SUSPENSION - FRONT - STABILIZER BAR
736011/01/1999610786Some vehicles may exhibit a squeak noise from the rear while driving, especially when going bumps. *tt05/15/2000
SUSPENSION - REAR
1673504/01/200310002643Various noise issues from the rear leaf springs while driving. *tt09/09/2003
00M1110/01/2000618536Subject regarding additional coverage program for sway bar links. *jb04/16/2001
SUSPENSION - REAR - SPRINGS - COIL SPRINGS
1341510/01/1999609679Exhibiting a squeak type noise from the rear stabilizer bar while driving, especially when going over bumps. *tt04/06/2000
BC088196100410/04/199650438Thump/clunk noise in turns or over bumps may be caused by the kevlar patch wearing through on the torsion bar adjusters. *tt04/24/1997

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
SUSPENSION
PE00039FORD MOTOR COMPANY09/20/200011/30/2000FRONT SUSPENSION STABILIZER BAR LINK00V402000
 Alleged that one or both front stabilizer bar links break, contributing to vehicle oversteer and excessive suspension travel

Consumer Complaints


Fail datemilesoccurencesPurchase date
SUSPENSION
11/15/20081350001
 Front driver's side sway bar link fractured. the link had already been replaced as part of the nov. 28, 2000 nhtsa recall 00v402000, which was performed because, under certain conditions, a front sway bar link can fracture. *tr
11/11/20033
 Consumer's concern over the handling by ford motor companies of the cruise control deactivation switch recall.*mr one nov 11, 2003 the consumer took the vehicle to the dealer because the brake light illuminated, brake fluid was leaking and the cruise control no longer functioned. the dealer quoted the consumer $5000 to fix the vehicle. the consumer declined the repair, purchased the part himself and replaced it himself. the consumer recently heard about the recall and contacted the manufacturer to see if he could recover the money he spent to replace the faulty parts. the manufacturer indicated that the consumer's vehicle was not included in the recall. the consumer's vehicle also experienced stall during acceleration, excessive tire wear, pulling to the right and transmission failure.
1
 Ford motor company offered to reimburse the consumer forty five dollars for repairs done installing the front sway bar links. ford motor company would only do this if the consumer executed and delivered a general release for any and all claims that she may have had against them. * ph *jb
02/23/20021
 Front stablizer and sway bar have broken in the past 4 years, front tires can not be aligned and wear out faster because of this failure. *ak consumer states front stabalizer links were replaced due to on going complications, both front wheels bearing hub assembly failed, the front brake pads and rotors were replaced, and the front ball joints have some play. *yh
1
 Consumer was involved in an accident, when calling manufacturer,he was informed about recall 00v402 and was told that if the missing link had caused vehicle to crash company would replace, vehicle,however consumer received a letter stating that vehicle was too damaged for inspection.
01/06/19991
 The consumer requested reimbursement for the two sway bars that were replaced prior to recall notice 00v-402. nlm
02/01/19961
 Prior to recall 00t-005 and 00v-402 the vehilce experienced sudden loss of control, the consumer believes the sway bar links malfunctioned causing the loss of control and that the tire also blewout during this accident, the consumer suffered a busted and swollen lip and body aches (firestone). nlm
06/19/20001
 The sway bar link failed prior to recall notice 00v-402, the consumer request reimbursement. nlm
05/30/20001
 The vehicle began experiencing handling problems due to broken sway bars which failed prior to recall notice 00v-402 and caused the tires to wear, the consumer requests reimbursement. nlm
1
 The front stabilizer bars failed prior to recall notice 00v-402 . nlm
1
 Sway bar link failed prior to recall 00v402, dealer would not reimburse consumer for prior recall repair expenses, consumer is requesting reimbursement. *slc
01/24/20011
 Owner received recall notice (00v-402) in december, arrived at dealership for appointment on 1/24/01, told no parts available. cj
11/03/20001
 Consumer had recall 00v402 completed on vehicle and is requesting reimbursement. *slc
11/01/1999112/20/1997
 While traveling sway bar links broke. recall 00v402000/ manufacturer's recall 00s47 for stabilizer bar didn't cover lower ball joint that broke. dealer wouldn't cover what was caused by recall. *ak
108/28/1997
 Consumer received manufacturer's recall 00s47 for sway bar link. contacted dealer, mathiew ford in winchendon, ma tele#9782970001, dealer refused to do recall repairs because vehicle had a salvage title. consumer was still driving vehicle. dealer claimed he was being told by ford manufacturer not to perform recall. *ak consumer is requesting reimbursement for repairs. *slc
01/26/20011
 Recall 00v402000/ stabilizer bar link stud; had made an appointment for 25 january, 2001 on 2 january 2001, at 6 pm. consumer was informed recall was not done due to no parts. left vehicle until january 26, 2001, still no parts. dealer then told consumer she could leave vehicle for a week in case parts came in. she then called ford company where she was told that she would just have to wait. *ak
11/01/1999
 Flipped 1995 limited explorer 5 times it is totaled
07/13/2000203/01/1998
 Actually had two very similar situations although one was on ice and the other due to hydroplaning. was traveling on interstate in both instances at below speed limit and car seemed to float off to the right and then go into uncontrollable spins both instances were nearly identical with the last one resulting in car careening into ditch and striking guardrail i do not feel i was traveling at high rate of speed in either instance but am not frightened to ride in vehicle during any kind of inclement weather. thanks daniel. *ak( dot number: tire size: 15 )
11/30/1998110/01/1998
 Already having problems when purchased, car pulled right,rotate to back fixed pull. *ak( dot number: tire size: p235/75r15 )
12/19/19990
 Pe00 020; consumert was traveling about 75mph on highway and felt heavy vibration inside of vehicle . he went to pull over onto the shoulders. and vehicle took a 270 degree spinn out. then, vehicle hit a road sign, and it flipped into a ditch. there were minor skratches. *ak
08/04/1995
 Ongoing problem with vehicle vibrating while traveling at 45 mph on up. firestone replaced tires, and the dealer replaced three of the wheels, and balanced the tires. however, problem is reoccurring. *ak
11/29/19980
 While driving at a low speed vehicle shimmies and shakes. it is noticed more at low speeds. also, when it's windy outside consumer doesn't have a lot of control of the steering wheel. *ak
11/02/19961
 Suspension system failure, causing instability.
SUSPENSION - FRONT
05/22/2010127000
 Tl*the contact owns a 1995 ford explorer. the contact stated that his vehicle was previously serviced for recall 00v402000. while driving at approximately 30 mph, the contact heard a grinding noise from the front driver side wheel. the vehicle was taken to an independent repair shop where the contact was informed the stabilizing linkage pin broke causing the bearings in the wheel to become defective. the vehicle had not been repaired at the time of the complaint. the failure and current mileages were approximately 127,000.
11/15/20081350001
 Front driver's side sway bar link fractured. the link had already been replaced as part of the nov. 28, 2000 nhtsa recall 00v402000, which was performed because, under certain conditions, a front sway bar link can fracture. *tr
02/09/2003122000107/07/1995
 Front suspension; the right front wheel and sterring wheel vibrate and shimmy at all speeds. the truck has never sat right it always seems to be leaning.
01/06/1999212/01/1998
 I believe this truck was involved in a rollover accident before i purchased it. i think this because of the bad fiberglass work on the roof and bad paint job. i also believe this because of all of the front end problems i have encountered. i believe once this truck is involved in an accident there is no repair to make it safe again. i also wonder if the accident the truck was involved in is related to the tire and rollover recall from ford and firestone. *ak
06/01/20001
 No summary listed for above vehicle. *ak
05/01/1999106/01/1995
 No sumnary
08/01/2000203/01/2000
 This failure causes a serious dutch roll (laterial roll) problem at cruise when a bump is encountered.
12/15/1998109/01/1997
 Initial failure due to very minor dip in i-80 from bridge to aspault transition. failure resulted in uncontrollable vehicle oscillation and subsequent spin-out including tire, bumper and minor injuries from spin. vehicle was unstable and would start oscillations above 30 mph. a second spin-out occurred when taking vehicle in for inspection at around 35 mph - no damage from accident. replacement of front stabilizer link resolved stability problems.*ak( dot number: tire size: 16 )
01/01/20000
 Consumer was traveling about 65mph on the highway and they heard a loud thumping noise, and vehicle started to vibrate. pulled vehicle over and changed the tire. *ak
12/01/1998
 Vehicle pulls to the right. also, rubber bushing is located close to the exhaust system without a heat shield, causing it to deform and fail. *ak
03/03/1995
 During braking or going over a speed bump there is a poping or clanking sound coming from the front end of the vehicle. this happens intermittently. *ak
09/23/1996307/13/1995
 Steering problems.
07/30/1995107/29/1995
 Front end shakes and makes noises, difficult to control, and causes uneven wear to front tires due to misaligned front end. *dh
02/10/19950
 Front end failure. *ak
05/02/1995
 Front suspension failure, at slow speeds. tt
04/22/19951
 After replacement of tie rods, the steering wheel/front wheels not properly aligned and lug nuts not properly tightened. *ak
SUSPENSION - FRONT - CONTROL ARM
10/15/2000
 A crinking sound would come from wheel area while driving, dealer notified, and informed consumer that front ball joints needed replacement for lack of lubrication in rubber seal. feel free to provide any further information.*ak
 Premature wear of ball joints, causing vehicle to make a loud clunking noise when turning. dealer has been contacted. *ak
06/16/1995
 Consumer was get gas at a gas station and the right front wheel came off the bolt on the ball joint came off. tt
SUSPENSION - FRONT - CONTROL ARM - LOWER ARM
04/03/19951
 Lower control arm broke, causing wheel assembly to fall off. *ak
SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT
09/01/2002557142
 The lower ball joints and the front outer tie rod end had to be replaced.mr. consumer stated the lower ball joints were loose and had to be replaced for a second time.*jb
09/13/20021
 Consumer states that when trying to apply the brakes they can hear a loud noise and the brake pedal will go to the floor causing the vehicle to have extended stopping distance. dealer notified. nlmthe abs sensor went bad causing the front disc brake to wear quickly. there was a recall issued regarding the front sway bar links. consuemr was charged for labor and parts. also the front lower ball joints were replaced as well as the outer tie rods. *jg
11/01/1999112/20/1997
 While traveling sway bar links broke. recall 00v402000/ manufacturer's recall 00s47 for stabilizer bar didn't cover lower ball joint that broke. dealer wouldn't cover what was caused by recall. *ak
01/11/2000408/01/1998
 Firestone 7515 garners ferry rd, cola sc 29209 did following repairs:05/22/00 alternator, 05/01/00 both rear calipers & drums, 02/15/00 eet/eec sensors, including temp sending unit, egr valve, coolant temp sensor08/07/99 front driver side lower control arm, ball jt, alternator and horn . i purchased new tires 09/15/00. i removed goodyear tires pulliam put on my truck 08/27/98.
SUSPENSION - FRONT - SHOCK ABSORBER
03/27/1995
 Front suspension hitting the frame resulting vibration, due to leaking shocks, replace shock. tt
SUSPENSION - FRONT - SPRINGS - TORSION BAR
06/07/2003138000105/15/2001
 On june 7, 2003 the right side torsion bar broke collapsing the frame onto the right front tire. a metal inspector has inspected the part and indicated that it is a manufacturing defect. i went to my ford dealer, the parts manager at the dealership said too bad it happened now because my car is a 1995 and the warranty is up with no coverage for replacing this part. we will need to purchase both the right hand part as well as the left hand part #s f57a-bc rub & f57a-bc lub and have them installed. i can send pictures of the defective part. *jb
12/01/20000
 Front sway bar links broke, there was no prior warning, and vehicle could break down. *ak
12/19/20002
 The sway brace has two broken studs, which allows the bar to rotate forward and then the two studs protrude from the front of the vehicle. this requires us to manually rotate the bar back to rest on the attachment points. *ak
06/15/2000205/01/1995
 The actual date and mileage is unknown. i just discovered the problem last week. both link pins that connect the front sway bar to the wheel assembly were missing. with the sway bar disconnected, the car sways severly in cornering or hard manuevers. i had the pins replaced at my expense. i contacted ford and they had issued a customer notification on 6 nov 2000 #00m11 that identified the (link pins breaking)problem for 1996-1997 ford explorers. however, the limit for mileage for ford to replace the parts was 100,000. i had at the time of discovery 102500 miles on the car. this problem, i believe, occured back in the summer because i started getting a lot sway on cornering. i figured that the shocks were bad do had them replaced in about september 2000. this didn't solve the sway problem. last week i was changing my oil and noticed that the sway bar was loose. after replacing the link pins my sway problem went away. i contacted ford customer relations, mellanie hall, and relayed my problem. i was told that ford would not pay for the repairs since my car was 2500 miles past their limit. i believe that this is a safety issue and may have been a contributing problem to the tire problem causing roll overs. this car, with out the sway bar attached, would definitely be unstable in hard turns and i am convinced that it could lead to a roll over. mellanie hall for ford, did not agree. i believe that this time of failure should be added to your investigation on tires and roll overs. i also believe that this should be safety recall and not be limited to a certain number of miles, consequently i should be reimbursed.
10/03/20001
 While driving could feel a strong movement side to side. found out that front sway bar was broken, and vehicle was taken to dealer and repaired. *ak
 Lowered frontend torsion bars well below original allowable specifications, may cause the vehicle to tip over.
SUSPENSION - FRONT - STABILIZER BAR
07/04/20071365006010/01/2000
 Tl*the contact owns a 1995 ford explorer. while driving approximately 35 mph, the vehicle made extremely loud noises and became difficult to maneuver. the dealer stated that the tie rod assembly, odometer, and stabilizer bar all failed. the current mileage was 138,000 and failure mileage was 136,500. updated 10/23/07 *tr
06/01/1999
 Link that goes to stabilizer bar and lower control arm broke which may cause a loss of vehicle control. links are now produced larger and bigger. please provide further information. *ak
11/01/1999112/29/1995
 Front suspension stablilizer bar link broke. dealership was aware of problem, and mechanic has solved the problem. *ak
07/06/2000
 Pe 00 039/front suspension stabilizer bar link: vehicle experienced a slump while making a right turn out of service station. dealer notified, and replaced both front stabilizer bar due to a rusted/broken bolt. please feel free to provide any further details. *ak
08/26/2000209/01/1997
 Pe 00 038/front suspension stabilizer bar (anti-sway bar) link failure: vehicle being reported with stabilzing problem while driving 50 mph or more. dealer was not notified at this time. *ak
08/16/2000108/01/1995
 While driving on 93 south, a major massachusetts highway, at 55 miles an hour on 11-1998, i swerved to avoid hitting a car that was going to come into my lane.my suv felt like it was going to tip over on its side.it felt like i was riding on two wheels.had i not been calm and steered correctly, the suv would have tipped over on its side.the second time, 8-2000 was on 95 south, in massachusetts.upon getting off the exit ramp, my suv again felt like it would tip over. i was going about 25 miles an hour.both times the sway bar links had to be replaced.i was charged for the first repair.i have replaced the five original tires which were part of the recent recall, with the same type of tire about a year ago.the cid sensor is a part that should last the life of the suv, according to the mechanic that worked on it.it had to be replaced on my suv.( dot number: tire size: p235/75/15 )
02/01/2000105/01/1995
 Stabilizer bar component broke and literally disintegrated/disappeared completely. nothing was left but the gaping hole where it used to be. shock failed either before or after component failure - not sure which occurred first.
06/09/20001
 The right stabilizer link broke on the vehicle, when ordering the replacement part, owner discovered that the part had been modified due to problems that were being experienced with this particular part (stabilizer link bolt). *mjs
106/02/1995
 Stabilizer bar attachment failed which caused excessive over steering. nlm
02/01/1999103/01/1995
 Suspension link from the control arm to the stabilizer bar fell off causing vibration and damage to other front components. *yc
08/07/1998107/11/1998
 Front stabilizer bar link on left side missing. nlm
06/28/1995106/01/1995
 Since leasing the vehicle, have had persistent problems with the front end, which resulted in wearing out several sets of expensive tires. reported same to seller ( r. brown & sons, inc. ) but no resolution. involved in a crash in august, 1998, front end impact causing $2500 in damages, buckled hood, shattered bumper brackets, etc. but neither air bag deployed. took vehicle to a different garage because front tires again seriously worn. mechanic discovered right front stabilizer missing -- and no indication that it had ever been present. it is my belief that the vehicle was in a front end collision prior to our leasing it, a fact the seller did not divulge at the time. the salesman involved was terminated from employment at brown's shortly after we leased the vehicle. thank you for your time and consideration. *ak
 While driving the pins that hold the front stabilizer bar broke, causing poor maneuverability of the vehicle. please provide details. *ak
11/18/1997106/01/1995
 Linkage to the stabilizer bar broke while driving.
11/19/19970
 While driving on the expressway at about 65mph, the left hand stabilizer bar linkage broke. this threw the vehicle into the left lane. took vehicle to dealer to check out problem. *ak
1
 Suspension stabilizer links broke.
SUSPENSION - FRONT - WHEEL BEARING
05/25/2001212/01/1998
 Both wheel bearing on the front have failed since ownership. cannot find receipt at this time for specifics but i will find them or retrieve copies from the garage that performed the work. *ak
12/01/1998
 Vehicle pulls to the right. also, rubber bushing is located close to the exhaust system without a heat shield, causing it to deform and fail. *ak
SUSPENSION - REAR
09/13/20021
 Consumer states that when trying to apply the brakes they can hear a loud noise and the brake pedal will go to the floor causing the vehicle to have extended stopping distance. dealer notified. nlmthe abs sensor went bad causing the front disc brake to wear quickly. there was a recall issued regarding the front sway bar links. consuemr was charged for labor and parts. also the front lower ball joints were replaced as well as the outer tie rods. *jg
08/18/20022
 While driving at any speed and with no warning rear suspension will lean to left, and will cause the consumer to have steering problems. dealer notified.*ak
01/17/2000
 While driving 60mph sway bar broke, causing consumer to lose control. dealer contacted. *ak
09/01/2001
 Nhtsa recall 00v402000. consumer has contacted dealer for remedy, but was unable to have work completed for lack of parts. please provide further details.*ak
06/01/2000
 Vehicle was going 45mph and the passenger's side sway bar broke, causing vehicle to run off road. consumer received a recall 00v4402000/ manufacturer's recall 00s47 in reference to same defect. months later. consumer was denied by dealer and manufacturer according to what the recall stated. *ak
04/02/20010
 Consumer noticed that sway bar broke because he could hear a banging noise.*ak
06/15/20001
 Consumer had the right front sway link replaced because it snapped, the left sway bar link was rusted to a point where it was close to breaking and was also replaced, consumer had repairs prior to recall 00s47, ford did not give consumer full refund for repairs even though it says in the refund letter that full refunds would be given for those consumer's who replaced sway bar links prior to the date of the recall letter. *slc
11/01/1999112/20/1997
 While traveling sway bar links broke. recall 00v402000/ manufacturer's recall 00s47 for stabilizer bar didn't cover lower ball joint that broke. dealer wouldn't cover what was caused by recall. *ak
12/26/1995
 Consumer was driving at 55 mph in left lane,and there was a rattling noise. consumer was forced into guardrail. had no steering. took vehicle to dealer, and they said it was sway bar. *ak
1
 Concerns about the sway bar problem, explorer has very stiff handling. *cj
12/17/1999209/01/1996
 Sway bar loss caused uneven treadwear on two front tires - had to replace them (tiresize: 235 pf15)( dot number: tire size: 235 pf15 )
12/23/1998109/01/1997
 Both the front left and front right sway bar links have failed on this vehicle. the links have simply fallen off of the vehicle. i saw an article in the newspaper that nhtsa was investigating this component on the 1995 explorer and wished to provide my information as well. *ak
10/24/1998110/06/1995
 Left side sway bar broke causing steering problems. nlm
 While driving on interborough parkwayin queens, ny and going around a turn to the right, rear end fishtailed to the left. felt as if vehicle lost control.
10/09/1998104/01/1995
 Equipped with towing package and without ever having towed a trailer or heavy usage/weight in the rear, the rear springs are sagging, causing front lights to rise and irritate other drivers and excessive wear on tires. *ak
10/31/1998110/06/1998
 Whenever turning vehicle to right, the sway bar would make clunking noise. vehicle would sway back & forth. took to dealer and had it road tested. put on rack & notice problems with sway bar & had it repaired. *ak *ml
05/01/1998107/31/1995
 A stud in the sway bar link assembly, was installed upside down and not torqued properly allowing nut to work loose and fail allowing assembly to fall completely free from vehicle.
10/12/1995
 Low sped impact to left rear caused rollover. ne-and one-half rotations, coming to rest on its roof. passenger's side window shattered, causing partial ejection of 11-year -old passenger, crushing his skull and killing child. two other passengers were injured. *ak
09/27/199710/10/1995
 Anti-sway bar detached from suspension at low speed while pulling into a parking space. *ak
04/01/1996
 Sway bar broke on passenger side, also stabilizer broke, causing loss of steering. *ak
SUSPENSION - REAR - SHOCK ABSORBER
04/19/1995
 Consumer lease car only had 600 miles the right rear shock came loose and make noise the steering shaft there is loose a lot of play. tt
SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY - SHACKLE
01/30/200889000109/15/1995
 1995 ford explorer overdrive light blinks. resulting in $700 repair bill. in researching this problem it appears to be wide spread going over several model years. *tr
07/12/2005143000205/18/1995
 Rear spring shackles on 1995 ford explorer totally rusted through. i have been very maintenance oriented since i purchased new. *jb