Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/10/2011 | |||
| I had a accident on sept 10 2011. i had my seatbelt on when i crashed but it didn't catch and actually came undone. the deputy investigating also noticed that the seatbelt would not even catch into the receiving part of the seatbelt anymore. this is a real safety matter. | |||
| 11/02/2002 | 3 | ||
| Bought ford explorer in 1996, new. filed a complaint with bbb regarding problems. nothing was achieved. in november of 2002 was in an accident where the vehicle rolled over, my seat belt did not lock, nor did the air bags deploy, which resulted in severe injuries to myself. broken neck (c-2, tbi tramic brain injury and broken bones. i beleive the failure of the seat belt, roof stability and airbags malfunction caused my injuries. the driver and other occupant received no serious injuries. nothing was done to correct the failure as you can see in the numerous law suits againist ford motor co. *ak | |||
| 03/03/2004 | 165000 | 1 | |
| While driving 70 mph rear right tire tread separated, causing the vehicle to hit a pole and roll once. vehicle landed upside down on an embankment. upon impact, airbags did not deploy. driver sustained minor injuries. *ak | |||
| 10/09/2001 | 1 | 09/01/1999 | |
| Vehicle was going 30-35mph and flipped over driver's seat belt wouldn't unlock, leaving consumer in a upside down position. consumer used a screw driver to unlatch the seat belt. dealer and manufacturer were notified. seat belt part# trw tc077. *ak the air bag also failed during the accident. the cause for losing control of the vehicle was due to the tire which rolled off from the safety rim. *yh | |||
| 05/25/2001 | |||
| Airbag light has come on, not taken to dealer yet.*ak | |||
| 09/10/1999 | 1 | ||
| The driver of the vehicle was involved in a accident, the vehicle was hit on the rear left side which caused the driver to loose control of the vehicle resulting in it rolling over 3 1/4 times, the passenger was killed and the driver sustained extensive injuries including a broken neck, the consumer believes that the recall 00v-402 for front sway bars may or may not have contributed to the accident and was received after the accident occured, during the accident neither air bags deployed. nlm | |||
| 06/12/1999 | 100 | 06/01/1999 | |
| I bought this suv used and i thought i was getting a great vehicle, boy was i wrong. it has been one thing after another with this suv. please check all of my complaints this is an interior problem, these things cannot be caused by evey day use. the problems i am having are, back seat door handles are broke, the spare tire release broke the first time it was used, the air bag light went off and caused an inconvience to my family, the tires have been replaced and the alingment hasen't been right sense i've owned it, the back seat doesn't work properly, it will not release to fold forward, and the motor on the hatch hasen't worked properly from day one of my ownership. please help me with this matter. thank for all you do. margie hulsey. ml | |||
| 10/09/1999 | 1 | 09/01/1995 | |
| The airbags never deploy even with the total lost of the explorer it was a head on collition with another car at about 35mph please investigate so other people does not get injured thanks for your time and cooperation to this matter | |||
| 12/18/1996 | 1 | 12/01/1996 | |
| No deployment of air bag during vehicle collision. | |||
| 01/23/1998 | 10/21/1996 | ||
| While traveling less than 25 mph, the brakes failed to respond allowing collision with another vehicle. the air bag did not deploy either. | |||
| Consumer was involved in 35 mph frontal collision in which the driver's or passenger's air bags did not deploy. please give any further details. dup of 816493, added on 25-feb-98. *ak | |||
| 02/18/1997 | |||
| Driver hear strange rumbling noise coming from vehicle then was unable to maintain control of steering. vehicle veered to the right and struck rear of a parked vehicle. the front right wheel had fallen off due to a broken upper control arm. the air bags did not deploy. | |||
| 1 | |||
| No deployment of air bag in the accident. | |||
| 09/03/1996 | 1 | 06/01/1996 | |
| No deployment of airbags during collision, causing injuries. | |||
| 11/11/1996 | 1 | 01/21/1996 | |
| Poor abs brake performance, during a panic stop, extended stopping distance or uneven braking, causing the vehicle to continue to roll forward. *ak consumer also states airbags did not deploy.*jb | |||
| AIR BAGS - FRONTAL | |||
| 08/08/2009 | 1 | ||
| On 8 aug 09, my right rear tire blew out while going north on i95 at exit 132 near rocky mount, nc. my suv flipped over a few times and my daughter and i ended up upside down looking at the traffic. i noticed that my air bag did not deploy. *tr | |||
| 06/06/2005 | 1 | 12/01/2000 | |
| Dt: the consumer owns a 1996 ford explorer. the consumer was in an accident and none of his air bags deployed. the consumer was hit in the front end. *tt | |||
| 05/17/2004 | 1 | ||
| While driving the vehicle at 50 mph, the driver lost control of the vehicle, which caused the vehicle to spin out of control and to roll over. consumer stated that both frontal air bags failed to deploy upon impact. the passenger sustained minor injuries as a result. *la the vehicle was pronounced a total loss. *sc | |||
| While driving vehicle 45 mph, consumer ran into the back of another vehicle, and air bags did not deploy. no one was hurt. please provide any further information.*ak | |||
| 04/22/1998 | 1 | ||
| The consumer was traveling when the vehicle was struck in the rear by another vehicle, causing the vehicle to spin around and roll. during the accident, the driver door came open and the driver seat belt came loose. as a result, driver was thrown out of the vehicle. the passenger's seat belt also became loose. the driver died instantly. the passenger suffered serious injuries. the air bags also failed to deploy.(sister on behalf of deceased brother) *yh | |||
| 04/16/2002 | 1 | 06/01/2096 | |
| I was in an automobile accident on 4/16/02 and my air bag did not inflate. i was traveling at approximately 20-25 mph when a vehicle failed to stop at a stop sign and crossed my path. why didn't the air bag inflate? i have severe brusing and contusions on my chest as a result of being thrusted foreward hitting the steering column.*ak | |||
| 04/22/1998 | 1 | ||
| The consumer was traveling when the vehicle was struck in the rear by another vehicle, causing the vehicle to spin around and roll. during the accident, the driver door came open and the driver seat belt came loose. as a result, driver was thrown out of the vehicle. the passenger's seat belt also became loose. the driver died instantly. the passenger suffered serious injuries. the air bags also failed to deploy.(sister on behalf of deceased brother) *yh | |||
| 09/23/2001 | 1 | 07/01/2001 | |
| On 09/23/01 my 24yr. old soninlaw was killed when he lost control and hit a meidian and tree was on two tires then went 30ft thru the air before the explorer he was driving rolled and threw him out the driver window. he was wearing seat belt which he had had trouble with since purchase failed and he was ejected also his brother in passenger side couldnt get his belt to latch but he was lucky and walked away. the truck was also equipped with airbags on both sides which didnt deploy either. my son in law died that night when he was ejected and the truck landed on half of his face. he left behind a wife and 2sons and a 1 month old daughter. these explorers are death traps please do not purchase one.*ak | |||
| 05/26/2001 | 1 | 08/01/1997 | |
| The ford explorer was hit on the freeway in the front right section which pushed the car left the car was then broadsided by another car and the front driver sided door flew open it was fortunate that my son had on his seatbelt so he would not be thrown form the car, but with the door flying open his arm, leg or head could have been severily damaged if it had been in the way when the door floew back to close. the air bags did not deploy either, it seems that they would have since the both hits were at speeds of approx. 55 mph. *ak | |||
| 05/19/2001 | 1 | 02/01/1996 | |
| During a spin out at highway speed of approximately 50 mph in rainy conditions, a 1998 ford explorer impacted a concrete divider on the right front fender, followed by the right rear quarter panel. the vehicle came to a stop and tipped over onto the left side of the vehicle. both airbags failed to deploy. no maintenance has ever been done on the airbag system, nor has there been a recall.*ak | |||
| 03/06/2001 | 1 | 08/01/1996 | |
| While driving about 50 mph another vehicle crossed a stop sign and consumer struck other vehicle in middle. both vehicles were totaled, but neither of air bags deployed.*ak | |||
| 01/03/2001 | 1 | 09/01/1996 | |
| Air bags did not deploy in accident. stopped at traffic light, hit in rear by car traveling at about 40 mph, car pushed forward into car in front of me, third car pushed into fourth, fourth into fifth, and fifth into sixth car. front and rear bumpers destroyed, significant front and rear damage, air bags did not deploy. *ak | |||
| 08/04/2000 | 1 | ||
| Driving 65mph & heard a thumping noise against vehicle. it started to fishtail. driver lost control. it veered hard to right & hit another vehicle with front , and air bags failed to deploy. went to right side of road & then flipped & rolled over twice. vehicle landed on its roof. left rear tire had its tread peeled completely off. have the tire & tread. also have copy of police report. vehicle registered in texas, but physically located in california. vehicle was totaled. firestone, radial atx, p235/75r15 dot vdhl with 46,000 miles on them.*ak | |||
| 07/23/1999 | 1 | ||
| Prior to recall notification, vehicle experienced the cruise control sticking/throttle body failure, vehicle accident resulting from acceleration, no deployment of the air bags during collision resulting in injury to consumer. *mjs | |||
| 08/03/1999 | 0 | ||
| While driving about 65 mph consumer tried to reduce speed of cruise control by applying brakes pedal, but abs locked up, making the vehicle turn/roll over. upon impact, air bags did no tdeploy, and vehicle was totaled. *ak | |||
| 04/09/1999 | |||
| While driving driver's air bag deployed without any warning. *ak | |||
| 12/30/1998 | |||
| On icy surface with temperature of 30f, driver lost control of vehicle and veered into a guard rail on median, bounced off and hit guardrail on side of road head_on. upon impact, air bags failed to drploy. driver sustained injury. *ak | |||
| 03/04/1999 | |||
| Vehicle was involved in an accident due to hitting a deer. as a result, vehicle went into an embankment and rolled over on its top. both air bags did not deploy. dealer notified and had nothing postive to say. seeking nhtsa for help in this matter. *ak | |||
| 08/01/1998 | |||
| While driving at 40-50mph,on dry pavement, vehicle hit large tree, frontal impact, neither air bag deployed. dealer contacted and cannot remedy the problem. no warranty. provide further information. *ak | |||
| 10/21/1998 | 1 | 04/01/1996 | |
| On october 21, 1998 i was involved in an automoble accident. a ford taurus pulled out of a parking lot (from a complete stop) directly into my path. i was traveling at 30 mph and when i applied the brakes i slid directly into the drivers door. rain had been falling all day(the first rain of the year). therefore, i do not feel that my explorer slowed at all, my total skid was between five and ten feet in length. my question/complaint is why did my air bags not deploy? i was wearing my seatbelt, but i still hit the steering wheel. i have been looking on the internet for information on the speed a vehicle has to be traveling in order for the airbag to activate. the national insurance institute web page said the average speed should be between 12-16 mph. my explorer has many problems (it's a lemon). this, however, worries me. would my airbag activate at a higher speed? should i be afraid to put my family inside and go for a ride? this all may be in vane, there is a good chance my insurance company may consider it totaled. my other main concern was the severity of damage to the taurus. the driver was not hurt other than glass in his face, but all i could see was my grill and hood going directly into his window. i have read your | |||
| 05/18/1998 | 12/23/1996 | ||
| While traveling on the highway, speed limit 45mph, vehicle was struck on drivers side, front head-on. the airbag sensor was struck and damaged, and the airbags did not deploy. dealer cannot duplicate the problem, vehicle is being investigated by collision repair company. *ak | |||
| 12/06/1997 | 0 | 02/28/1996 | |
| Consumer and family were involved in a head-on collision and the air bags did not deploy, even after being struck twice in the collision- there were 2 injuries. *ak | |||
| Consumer was involved in a 35 mph frontal collision in which the driver's and passenger's air bags did not deploy. please give any further details. *ak | |||
| 1 | |||
| Air bag did not deploy in accident, resulting in injury. | |||
| Consumer was in 35mph head-on collision and airbag did not deploy, causing injury to the driver. *ak | |||
| 12/11/1996 | 1 | ||
| Dual airbags did not deploy during front end collision, vehicle hit another moving vehicle head-on; speed 15 mph, vehicle available for inspection. *ak | |||
| 09/03/1996 | 0 | ||
| While driving vehicle onto the intersection, going down main street, came to stop sign, another vehicle pulled out of the intersection, ford hit side door of other vehicle, air bags did not deploy and brakes (abs) did not hold.*ak | |||
| 08/12/1996 | |||
| 11:00 position, was hit by another vehicle, driver's and passenger's airbags flopped out with out any inflation.*ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 10/21/1998 | 1 | 04/01/1996 | |
| On october 21, 1998 i was involved in an automoble accident. a ford taurus pulled out of a parking lot (from a complete stop) directly into my path. i was traveling at 30 mph and when i applied the brakes i slid directly into the drivers door. rain had been falling all day(the first rain of the year). therefore, i do not feel that my explorer slowed at all, my total skid was between five and ten feet in length. my question/complaint is why did my air bags not deploy? i was wearing my seatbelt, but i still hit the steering wheel. i have been looking on the internet for information on the speed a vehicle has to be traveling in order for the airbag to activate. the national insurance institute web page said the average speed should be between 12-16 mph. my explorer has many problems (it's a lemon). this, however, worries me. would my airbag activate at a higher speed? should i be afraid to put my family inside and go for a ride? this all may be in vane, there is a good chance my insurance company may consider it totaled. my other main concern was the severity of damage to the taurus. the driver was not hurt other than glass in his face, but all i could see was my grill and hood going directly into his window. i have read your | |||