Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| BC3283970206 | 02/06/1997 | 51879 | Door latch switch is causing the door ajar light/chime not to work properly. *tw | 07/17/1997 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/01/2007 | 167299 | 1 | |
| Tl*the contact owns a 1997 ford explorer. the driver side door will not open from inside the passenger compartment. the lock sticks and will only open from outside the vehicle. the door lock itself is not working and when the contact pushes the unlock control on the door panel, it fails to unlock the door. she is concerned that she may not be able to open the door in case of an emergency. the purchase date was unknown. the current mileage was 168,299 and failure mileage was 167,299. | |||
| 07/02/2004 | 1000 | ||
| Several problems with this auto, it seems to be falling apart. the driver side seat belt no longer latches. we have to loop the driver side through the passenger side. it appears this is an issue with several of these models. this is a serious safety hazard and seat belts are mandatory by law. is there anything being done? the left turn indicator has had electrical issues for years. it makes a zzzz sound and no longer works. i am also down to only one door that the key works on. that is the back lift. the door key had not worked on the driver side for years, then the passenger side went. i have the same heat problem the others are having. you either get full on heat and have to turn it on and off when it gets too hot or you get partial ac, always a little warm. both the ac and heat has been serviced, the problem is in the switch somewhere. and now the reason i'm writing is i have major electrical problems. fuses and solinoids have been looked at, there are no longer lights in the dash area. the lights on alarm (ding ding ding ding) remains on when the car is off, the keys out and the door shut which has drained my battery completly. i have jumped started it twice and now it sits in my driveway because it will cost a fortune to have the electrical looked at. if this is an issue with anyone else it should be reported to ford. not only can i no longer drive this car, it would be totally unsafe to use it. i need 4wheel drive just to get out of my driveway in winter and have no idea how i'm going to come up with the money for all these repairs. please advise if there are any recalls that address these issues. the incident date i listed below is for the time the seatbelt started to fail completly. we were on a vacation trip! | |||
| 07/11/2003 | |||
| During a vehicle inspection several problems were found. the child safety lock on the passenger side rear door was broken and the driver side tail light doesn't work. please provide details. | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 10/20/2004 | 131000 | 20 | 07/21/1998 |
| I have two 1997 ford explorers (an xlt and an eddie bauer) both vehicles have numerous problems with door latches and power locks. occupants have been unable to exit the vehicles on several occasions due to inoperable handles and/or locks. i believe someone could become trapped in one of these vehicles in the event of an accident.*ak | |||
| 01/01/2004 | 85000 | 1 | 03/28/1999 |
| Driver's side rear door could not be opened from the inside. dealer was not notified at this time. *ak | |||
| 04/28/2004 | 1 | ||
| Driver and passenger side door locks will not lock or unlock. rear window would be rolled down so that driver can enter and exit from the vehicle. consumer drove the vehicle to dealer for inspection, and mechanic informed the consumer that this vehicle was not on recall. *ak | |||
| 02/01/2002 | 85000 | 1 | 05/15/1998 |
| Rear doors won't open from inside and it is not the child deterrent lever on door, heating system overrides a/c heater sometimes dosen't work. recline lever broke off. *ak | |||
| 4 | |||
| Consumer states rear doors will not lock or unlock due to latches breaking. door latches had been repaired four times.*ak | |||
| 07/05/2003 | 0 | 07/07/2002 | |
| Air conditioner does not cool and driver side lock does not work. *ak | |||
| 02/01/2001 | 1 | 05/01/1999 | |
| Several months ago, the rear door latch stopped working from the inside. my child was unable to open the door to exit and the only way to open the door is from the outside. i believed that maybe something had gotten caught on the door handle to pull it too hard to cause it to break. the handle is no longer flush with the door, it extends out a little. several months ago, i was speaking to my sons preschool teacher, who also owns a ford explorer (1996) and she too said that she had the same problem with her back handle. today i talked with another explorer owner (1997) who said that recently, in the same week, both door handles in the rear had broke in the same manner. our concern is for our young children who in the event need to get out their door in an emergency, would be unable, unless someone opens from the outside.*ak | |||
| 05/05/2001 | 2 | 05/01/2001 | |
| When i purchased this vehicle the back passenger door would not open from the inside and the child safety lock was not locked. the dealership fixed that for me, but now the driver side back door will not open. i think this is a big safety issue when you have children riding in the back seat. this time i have to pay 200.00 to get this fixed and i shouldn't have too. if i were to have an accident and my 7 and 9 year olds are in the back seat the one that is setting behind me cannot get out. this is a big concern to me. i have been in an accident before where my door would not open and that was the scariest feeling of my life. i think someone needs to check into the door assembly and make sure that it is sturdy and durable. | |||
| 02/01/2001 | 1 | 05/01/1999 | |
| Several months ago, the rear door latch stopped working from the inside. my child was unable to open the door to exit and the only way to open the door is from the outside. i believed that maybe something had gotten caught on the door handle to pull it too hard to cause it to break. the handle is no longer flush with the door, it extends out a little. several months ago, i was speaking to my sons preschool teacher, who also owns a ford explorer (1996) and she too said that she had the same problem with her back handle. today i talked with another explorer owner (1997) who said that recently, in the same week, both door handles in the rear had broke in the same manner. our concern is for our young children who in the event need to get out their door in an emergency, would be unable, unless someone opens from the outside.*ak | |||
| 0 | |||
| Passenger's rear door will not open from inside even without child proof lock on.*ak | |||
| 05/10/2000 | 1 | ||
| The drivers rear door lock is inoperative. nlm | |||
| 01/01/2001 | 1 | ||
| Door lock will not operate with inside lock buttons or hand remote locks. *ak *slc | |||
| 1 | 07/01/1997 | ||
| A year ago my door locks started to cycle up and down without my help. the dealer replaced the module but it continues to do it but only about once a month. it is hard to take it in when it is happening because it stops and does not do it again for a long time. at times it will go on for 10 minutes. *ak | |||
| 06/01/1999 | 2 | 10/01/1998 | |
| Lock system on both rear passenger doors have failed such that neither door can be opened from the interior of the vehicle. obvious safety hazard if rear passengers must exit from the vehicle quickly. *ak | |||
| 09/27/1999 | 2 | 09/01/1999 | |
| Both back doors will not open from the inside. child safety locks are not on. this is the second ford explorer i have owned and i had the same problem with the other one. a ford dealer has acknowledged that they have sold numerous parts to correct this particular problem. this newer model has a feature where the doors automatically lock when you reach a certain speed(5mph?). i feel like this could be hazardous because you have to rely on the driver to open the doors and it cannot be done without first unlocking them. if the vehicle was on fire, this problem would delay the time that the passengers in the back seat could be safely removed from the vehicle.. *ak | |||
| 05/15/1998 | 3 | ||
| Consumer experiencing ongoing problem with door closing improperly. vehicle been in/out dealer on three occasions and codition still occurring. *ak | |||
| The rear doors will not open from the inside. occupants have opened doors from the outside. dealer has not seen vehicle. *ak | |||
| Both rear passenger doors continuousley will not open from inside, causing safety hazard. *ak | |||
| 01/01/1998 | |||
| Door lock. | |||
| 75 | 07/01/1997 | ||
| Have reported this before. consumer complaint ids 538918, 702648, 827786, 829733 also apply. very dangerous, rear doors lock and can't open without exiting vehical to open from outside. acting like malfunction of childlocks, only childlocks are disengaged. serious accident waiting to happen. dealer doesn't know how to fix problem and doesn't recognize it as a problem. need to put dealer in rear seat to get any reaction, and still no resolution. recall warranted. this is a major safety problem!! ford will not recognize the problem. | |||
| 50 | 06/01/1997 | ||
| In addition to the locks unlocking while vehile is unattended, the locks sporatically click while vehicle is in motion. also, the locks don't lock immediately when the suv is put in gear, they lock sometimes up to a couple of minutes of driving. this is a definite safety issue as occupant(s) of vehicle are not safe from outside goings on unless vehicle is locked. in addition, this presents a problem with insurance if vehicle is stolen because it is unlocked. please respond directly. | |||
| 01/01/1997 | |||
| Rear door locks won't unlock unless you use unlock button on front door first. child safety door lock won't disengage on left rear door, someone has to open left rear door from the outside. keyless control will not unlock either if right rear door lock gets hung up. i have tried several times to get repaired, but have no documentation except once in 1997. i seldom have passengers in the back, but if there was an accident anyone in the rear could not get out. i just want the door locks fixed. there are some similiar complaints with the nhtsa, idi id 702648, 827786, 829733, 537402, 538918, and 530692. any help will be appreciated. *ak | |||
| 50 | 07/01/1997 | ||
| The rear door locks bind up whenever a rear passenger attempts to open a door without the driver depressing door unlock button manually. once locks bind up, the only way to open door is from exterior door handle. rear passengers are essentially trapped in the vehicle until doors are opened from outside. it appears that locks are malfunctioning somewhat like the child door lock protection system even though the child locks are not engaged. this is a severe safety hazard which traps a person in the rear seat. if there were a fire, accident or any other type of emergency, they could not get out of the vehicle from the rear seat. dealer claims not a problem; that this how locks were designed, but refused to put on repair slip stating only unable to duplicate. help! help! help! ford has a problem here and it needs a nhtsa directed recall to get them to properly correct it. in your data base there are numerous similar reported problems with rear door locks. this is a major catastrophy just waiting to happen. *ak | |||
| 03/01/1998 | 3 | 08/01/1997 | |
| The right side door that automatically locks comes open when moing speeds from2 to 60 miles an hour. this vehicle needs to be checked by the ford motor comapny, now for the 4 time we have problem with the same door. a friend had the same problem with 2 ford explores.( dot number: tire size: 235-70-15 ) | |||
| 09/01/1997 | |||
| Rear passenger's side door opens intermittently. *ak | |||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | |||
| 11/22/2002 | 81000 | 2 | |
| Accelerator pedal was stuck when applied to pass on an incline. dealer notified. ts dealership removed throttle cable and found frayed fragments inside cable covering. there was a recall regarding this condition however, vehicle's vin was not included. had multiple problems with hood latch. cruise control engaged on its own. *tt | |||
| 03/09/2001 | |||
| Failure of secondary hood latch while driving at highway speed of 50-55 mph, caused hood to open, and almost caused a vehicle crash. dealer was notified, and informed consumer that was not cover under a recall. please feel free to provide any further details on this matter. *ak | |||
| 1 | 10/01/1999 | ||
| The hood latch on the vehicle is too weak resulting in the hood opening while driving causing damage to the vehicle, the 1998 explorer has been recalled for the defective hood latch, however the 1997 model is not included. *mjs | |||
| 09/09/1998 | |||
| While driving at 45 mph the hood flew up, obstructing the view of the driver. a recall was issued on later model/ year. however, this vehicle was not included. the dealer and manufacturer have been notified. *ak | |||
| 01/07/1997 | 11/01/1996 | ||
| While driving the hood detached from the latch, causing the hood to fly up. *ak | |||