Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 98113 | 01/19/1998 | 605574 | Subject pertaining to red rust stains on the edges of the bumper center vent and fog lamp openings. *tt | 07/12/1999 | |
| 9747 | 02/17/1997 | 51689 | Frame- rivet replacement with bolts- service tips. *jd | 06/27/1997 | |
| STRUCTURE - BODY | |||||
| 12852 | 06/01/1999 | 6092013 | Use kleenex brand juniors or li'l travelers to refill tissues for certain vehicles with the high series center console facial tissue compartment. *tt | 11/17/2000 | |
| 6429 | 06/01/1999 | 606842 | Information on refilling tissues for the center console facial tissue compartment. *tt | 09/03/1999 | |
| 982323 | 11/23/1998 | 603930 | Information regarding replacement and / or repairs on any lock component. *yc | 03/11/1999 | |
| 9831 | 02/16/1998 | 600585 | Repairs to vinyl covered surfaces. *yc | 05/27/1998 | |
| 9833 | 02/16/1998 | 600587 | Service tips for surface defect removal without repainting. *yc | 05/27/1998 | |
| 97050110611 | 05/01/1997 | 52890 | Vehicles may exhibit a center console squeak. *tw | 10/30/1997 | |
| BC2236970501 | 05/01/1997 | 52777 | Vehicles may exhibit a center console squeak or rattle. *tw | 09/12/1997 | |
| STRUCTURE - BODY - BUMPERS | |||||
| 99203 | 10/04/1999 | 6089643 | Information on replacing the front bumper bracket. *tt | 02/10/2000 | |
| STRUCTURE - BODY - DOOR | |||||
| 99-8-15 | 05/03/1999 | 606419 | Subject regarding door trim panel replacement - service tip. *tt | 01/05/2001 | |
| 98163 | 08/17/1998 | 6090873 | Locks failed. yd | 03/31/2000 | |
| 99242 | 11/15/1999 | 6090184 | Information on replacing and / or repairing malfunctioning (door, ignition and decklid) locks. *tt | 03/09/2000 | |
| BC2442970501 | 05/01/1997 | 52840 | Liftgate locks will not lock/unlock when actuated by the power switches. *tw | 09/18/1997 | |
| BC0012972301 | 01/23/1997 | 51386 | Customers report inoperable remote entry or keyless entry feature. *jd | 06/27/1997 | |
| 9738 | 02/03/1997 | 51665 | Remote keyless entry- rke inoperative- vehicles built through 10/30/96. *jd | 06/27/1997 | |
| BC0257970201 | 01/02/1997 | 51094 | Power locks cycle by themselves remove each power lock switch and measure the open resistance. *jd | 06/27/1997 | |
| BC1016497020 | 01/02/1997 | 51232 | Inoperable remote entry or keyless entry feature. the cause has been identified as a static build-up on the seat that damages the rap module. *jd | 06/27/1997 | |
| STRUCTURE - BODY - HOOD | |||||
| 98234 | 11/23/1998 | 603718 | Air intake tube contacting hood insulator causing insulator wear. *yc | 03/03/1999 | |
| STRUCTURE - BODY - TAILGATE | |||||
| 97050110634 | 05/01/1997 | 52912 | Engineering is investigating concerns of broken liftgate glass. *yc | 10/30/1997 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| BC105829705 | 05/01/1997 | 52862 | Some running board pads may be warped. *tw | 09/18/1997 | |
| BC2384970501 | 05/01/1997 | 52824 | Liftgate lock concerns on vehicles built through 12/96. *tw | 09/12/1997 | |
| BC2306970501 | 05/01/1997 | 52802 | Some running board pads may warped. *tw | 09/12/1997 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 01/01/1901 | 78132 | 1 | |
| Consumer is a victim of odometer fraud, encountering problems with the vehicle that's uncharacteristic for the mileage on the vehicle. (nar) *ph exhaust system, ball joint, and instrument panel had to be replaced. *cb | |||
| 09/18/2002 | 06/01/1997 | ||
| Door compartment between the heater and the air conditioner, made of plastic is broke, causing not to have a heater. dealer has been notified. consumer will add more information on this issued. mr | |||
| 03/05/2000 | 1 | ||
| The vehicle went onto the shoulder then over, corrected while coming back onto to roadway and rolled over striking a light pole (bridgestone/firestone, p235/75r15, wilderness at m/s, vdhl1py207, left rear). nlm | |||
| 06/01/1997 | |||
| Although not a safety problem, i believe my rusting running boards should be considered a defective product. i have contacted the dealer and they refuse to help me. 1998 models and newer models have plastic running boards so obviously ford realized they created a defective product and changed it.*ak | |||
| 03/01/1997 | 1 | 01/01/1997 | |
| Front main seal. paint--paint faded and had no paint under door jams. | |||
| STRUCTURE - BODY | |||
| 05/27/2004 | 200100 | ||
| Tl-the contact owns a 1997 ford explorer. the contact stated that the driver side door could not be opened from the interior or exterior of the vehicle, causing the contact to have to enter and exit the vehicle from the passenger side. the contact also stated that the rear passenger door could not be opened from the exterior or interior of the vehicle as well. the contact took the vehicle to a local mechanic to have the doors repaired. the contact had the doors repaired three times for the recurring failure. the failure mileage was 200,100. kmj | |||
| 05/27/2004 | 200100 | ||
| Tl-the contact owns a 1997 ford explorer. the contact stated the driver side door does not open from the inside or outside causing the contact to enter and exit the vehicle on the driver side. the contact also stated the rear passenger does not open from the outside or inside as well. the took the vehicle to a local mechanic to have the doors repaired. the contact was unaware of what was repaired by the mechanic. the contact had the doors repaired three times. the contact failure mileage was 200,100. jo | |||
| 11/17/2001 | 1 | 03/01/1997 | |
| Bracket attached to firwall by three small rivets. rivets broke loose, pedal became inoperational while driving. *ak | |||
| 01/01/2000 | |||
| Car makes a rattling noise when driven. also, vehicle has scratches/cuts on its body. *ak | |||
| 1 | 11/01/1997 | ||
| Roof leaks. | |||
| 20 | 03/31/1997 | ||
| Center console vibrates above 65 mph damaging cd discs. | |||
| 1 | 03/31/1997 | ||
| Rear air deflector installed incorrectly damaging hinges and putting stress on metal. | |||
| STRUCTURE - BODY - BUMPERS | |||
| 4 | 11/13/1997 | ||
| Rusting and corrosion of the bumpers and wheels. | |||
| STRUCTURE - BODY - DOOR | |||
| 04/17/2004 | 1 | 11/22/2000 | |
| Ford explorer 1997 xlt 4 door 4.0l y air blend door is no longer working such that the heating system is permanently on hot and with a 9 month baby this is a safety concern that we cannot cool the car to the comfortable temperature during summer. i found on the internet this is a common problem which ford has fixed in later models with revised system part #f87z-18471-da. *ak | |||
| 10/10/2003 | 69000 | 1 | 06/26/2001 |
| Heater blend door has broken, so defroster does not work. difficulty seeing out front window in cold weather. this appears to be a common problem, for which i was quoted a $900 repair. *la | |||
| 12/18/2001 | 3 | 07/01/2099 | |
| The keyless number pad on vehicle quit working, then the remote for anti theft system quit working and finally the automatic door locks quit working | |||
| 12/01/2001 | |||
| Drivers door lock not working properly, gasket cylinder front cover, torque converter shudder, catalytic converter, rt bank exhaust manifold; these problems have been corrected, but new ones mount every week. now there is a problem with the steering, being checked tomorrow. *ak | |||
| Door handles on front passenger and rear passenger doors will not unlock from inside of vehicle, cause unknown. please give any further details.*ak | |||
| 02/01/2001 | 1 | 10/07/1999 | |
| Vehicle has four doors, doors in rear will not operate unless unlocked doors from inside. when operating from outside too open, door locks will not opearate. this is a safety concern because in case of an emergency doors will not operate unless consumer is outside to open them. dealership is aware of problem.*ak *jb | |||
| 08/16/2000 | 1 | ||
| Passenger doors would not open from the inside, the dealer replaced both door handles. *slc | |||
| 06/28/1999 | 08/01/1998 | ||
| Summer 1999- trip to florida, ran into rain storm around decatur, alabama. we had slowed to 35 - 45 mph maximum after feeling what felt like the vehicle trying to hydraplane. then we heard a slapping sound like the rubber was loose. stopped and check it and tires appeared okay. continued carefully. to date, we still hear a sound similiar to a ball bouncing while driving it. local dealership's service mgr. said the tires were cupping. we have had the tires balanced and rotated every 10,000 miles max. and the alignment checked numerous times; all have been okay. i run approx. 32 lbs. in the tires. door locks - left rear had to have 2 motor replacements before it operated properly. now left front control lock is not unlocking properly without numberous attempts.( dot number: w2hl1py49 tire size: p235/75r15 ) | |||
| 01/15/2000 | 2 | 11/01/1997 | |
| Occupants cannot exit rear seat, door handles do not work. | |||
| 04/15/2000 | 2 | ||
| Rear passenger's and driver's door handles from the inside are inoperative. in case of an emergency driver/rear passenger cannot get out. dealer will repair at owner's expense. *ak.et. | |||
| 01/01/2000 | 2 | 10/01/1996 | |
| The door handle machanism has failed on each of the rear doors. a plastic piece broke off the mechanism. this resulted in not being able to open the door from the inside, inhibiting egress of any passengers during an emergency. both failed mechanisms have been replace by the selling dealership at our expense. representatives at the dealership indicated to us both times that this is a common problem with our type of vehicle. we believe that this is a safety issue that needs to be addressed. it is not always possible to get the vehicle in to the dealership in a timely manner to get this door opening replaced. we had our broken part replaced today. ford part # f77z-7821818-aaj is the one that was most recently replaced. *ak | |||
| 07/17/1999 | |||
| Both inside rear door handles broke off while exiting vehicle. dealer notified, and repairs were made at consumer's cost. *ak | |||
| 09/27/1999 | 2 | 09/01/1999 | |
| Both back doors will not open from the inside. child safety locks are not on. this is the second ford explorer i have owned and i had the same problem with the other one. a ford dealer has acknowledged that they have sold numerous parts to correct this particular problem. this newer model has a feature where the doors automatically lock when you reach a certain speed(5mph?). i feel like this could be hazardous because you have to rely on the driver to open the doors and it cannot be done without first unlocking them. if the vehicle was on fire, this problem would delay the time that the passengers in the back seat could be safely removed from the vehicle.. *ak | |||
| 03/01/1998 | 4 | 08/01/1997 | |
| Passenger side door came open last 2 times. the last time the door came open i fell out of it, and hurt my back, and can not stand for any lentgh of time. i would like something done its been ongoing for almost 3 months with ford motor company. and i e-mailed you in january and i should of heard something from you beginning of febuary. and i still have not heard from you why? thank you nedra j. osso | |||
| 04/01/1997 | 1 | 02/12/1997 | |
| Electrical door switches failed. | |||
| Rear driver's and passenger's door handles have broken, causing the occupants not to be able to exit the vehicle from the rear doors. cause unknown. please give any further details. *ak | |||
| 1 | |||
| Power door lock design is poor, creating hazardous situation, rear passengers can not exit vehicle unless depressing release button in front of vehicle. | |||
| 09/18/1997 | 4 | 04/12/1997 | |
| Rear door locks fail to unlock, trapping rear passengers in vehicle, several repairs made however continues to fail. (qcaw) | |||
| 05/01/1998 | |||
| Left side rear door is inoperative, door will not open from the inside of the vehicle. consumer has contacted the manufacturer, manufacturer has yet to replace parts. please provide any further details. *ak | |||
| 7 | 01/08/1997 | ||
| Vehicle experienced misalignment. in addition, replaced fuel gauge sendin gunit/air bypass valve/ water pump/seat release/passenger's door and computer. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 05/06/2005 | 1 | 10/01/1997 | |
| Dt: 1997 ford explorer the driver front door and the passenger side rear door will not open. contact states she called the service dealer, but it costs too much to have it looked at, parts and labor would be more.*ak | |||
| 04/08/2001 | 1 | ||
| Both rear door hinges, left and right are broken. consumer unable to open doors. *ak *jb | |||
| 11/01/1998 | |||
| Failure of metal at the location where the hinge attaches to the door. had door checked in march of 2000 because door wasn't working properly. they found nothing and no visual signs.continual and normal use of the door has caused this obvious weakness or defect in the metal to rupture and make the door inoperable.*ak | |||
| 07/22/1999 | 2 | 07/19/1999 | |
| Vehicle experienced several engine problems, consumer stated that the engine sounded like no oil was in it when started, dealer has replaced gaskets, upper intake cam tensioner three times, and there was a coolant leak. left front door hinge replaced, it was making noise. power steering pump was replaced, it was noisy when turning the wheel. vanity mirror on driver's side would not close all the way and popped when opened, dealer replaced it. the right front of the vehicle was lower than the left front. brakes were squeaky, dealer replaced front brake pads and turned rotors. a tap noise was heard while playing cd's. vehicle experienced several transmission problems, while going over bumps and railroad tracks, transmission jumped out of gear, dealer intalled overhaul kit because the clutch had burned. 4 wheel drive was inoperable and made a rubbing/groan noise, when reversing and putting intor drive, consumer heard popping noise, dealer replaced rear transfer case flange and removed driveshaft. vehicle would not start, it would turn over, dealer found the pcm was not wiring, dealer replaced pcm. *slc | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 05/06/2000 | |||
| Hydraulic lift cylinder bracket broke away from the frame on the driver's side. dealership is aware of the problem. problem has not been corrected. please provide any further information. *ak | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| Due to the location of the hood cable, the cable is pressing against the battery, causing the acid to eat through the cable, consumer is also unable to open the hood of the vehicle due to the problem. please provide any further details. *ak | |||
| STRUCTURE - BODY - TAILGATE | |||
| Rear tailgate doors will not open from inside of vehicle. dealr has been contacted. *ak | |||
| 5 | 04/01/1998 | ||
| No summary | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 04/04/2004 | 75000 | 1 | 09/07/1997 |
| The rear lift gate door is tearing away from the where it attaches to the lift gate door hinge on the left side (dirvers side). the door has always been a problem to close and was ajar from when i bought the car new. the door ajar light would come on all the time, and of couse the numberous time i took it to the dealer they could never duplicate the problem. now it is beyond the point of ajustment. the whole liftgate has to be replaced at a cost of approxiametly $1,200. it is a safety hazzard as i have to pull out the fuseto get the lights to go out, in order to drive it at night. the lights won't go off when the door is ajar. when it rains i have to stop to put the fuse back in and drive witht the interior lights on, which is very hard to see. also fumes come in from the exhaust so i can't go for long trips n it. if i didn't like the car so much i would trade it in, but i really love my explorer except for this defect in construction. (it has never been involved in a accident.) i am taking it in to be fixed next week.*ak | |||
| 12/15/2001 | 1 | 07/01/1997 | |
| Tailgate while in lifted position fell/failed due to left rear bracket coming off, causing minor injury to owner. child almost injuried due to braket failure. *ak | |||
| 12/01/1999 | |||
| There is metal fatigue of door panel at hinge at the upper right hand corner of the rear lift gate. the company says the door has to be replaced, that it cannot be fixed as a fix would further fatigue the metal. the bending of the metal is taking place where the hinge attaches and is bending the panel up so that when the door is closed, the bent body work acts as a scoop, drawing rain water, air and, i assume, exhaust fumes into the passenger compartment. i complained to ford and they have said they will cover approx. $1,000 of the $1300 estimate to fix the problem. however generous that may be, i feel this is a problem than is a design problem and that it may affect many more than just my unit. i have not yet taken the car in for the repair....the earliest i can get an appt. is 12/11. the dealer has been most cooperative in this but the expense of the replacement of the door is large and, in my estimation, should be 100% covered by the company. jm. *ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 04/13/2010 | |||
| I have seen several ford explorers ranging from years 1995-2001 that the frames are rusting through and breaking. i feel this is a serious safety issue. there is a severe rust problem with these frames and they appear to be manufactured quite thin to begin with. from what i have seen on over a dozen of these cars in my area, the frame is rusting through and breaking on the left rear corner anywhere from the front mount on the lr leaf spring to where the bumper mounts at the back of the frame. the cross member holding the body mounts is also rusting through in this area and coming into contact with the gas tank and also making the spare tire loose and at risk of falling out of the vehicle and becoming a hazard for following motorists. there is no good way to fix this problem and i feel that these vehicles should be recalled to get them off of the road. this is a very serious issue and i am not sure how there havent been crashes and or deaths as a result of this very poor design and quality vehicle. action needs to be taken immediately because from what i have seen this problem is just now starting to really take effect because of the aging vehicles. | |||
| 1 | 01/01/1997 | ||
| Vehicle is making whistling noise when in idle/drive. | |||
| 06/05/1997 | |||
| Squeaking noises from vehicle. | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 08/04/2003 | 1 | ||
| Vehicle developed undercarriage problems and caught on fire. *mr *sc *jb | |||
| 1 | 09/01/1997 | ||
| While driving the accelerator pedal fell off, catching the accelerator pedal and the weld to the firewall broke. nlm | |||