Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | ||||||||||||||||
| 99V164000 | FORD MOTOR COMPANY | from 04/25/1997 to 05/17/1999 | V (Vehicle) | 854288 | 07/14/1999 | MFR | FORD MOTOR COMPANY | 06/29/1999 | 06/30/1999 | |||||||
| Defect Summary | Vehicle description: sport utility vehicles. the secondary hood latch may corrode at the latch pivot and stick in the open position. | |||||||||||||||
| Consequence Summary | If this occurs and the primary hood latch is either not engaged or is released, a hood fly-up could occur. | |||||||||||||||
| Corrective Summary | Dealers will install a secondary hood latch with components that are coated prior to assembly for improved latch pivot corrosion protection. | |||||||||||||||
| Notes | Owner notification began july 14, 1999.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/26/2009 | 203000 | 1 | |
| I drive a 1998 ford explorer sport. over the past two years, the locks on both the driver and passenger door have jammed, preventing the occupant from opening the door. the repairs have been very costly (around $800 total), and the faulty/jammed locks have posed significant safety concerns, since the driver or passenger had to climb over the arm rest to get in and out of the vehicle. i would strongly suggest that you address this safety issue with ford motor co. asap. it may be too late for me. however, it will be a help to others who might have an accident and not be able to escape a fire or worse. if this had happened with my mother in the car, it would have been extremely difficult. the friend who had to climb in and out of the vehicle over the arm rest ended up with a sore back. we were out of town when the second incident occurred. *tr | |||
| 05/01/2009 | 135000 | 1 | |
| Door locks are stuck on passenger side of 1998 ford explorer. the door will not open at all. *tr | |||
| 09/24/2009 | 116500 | 1 | |
| I own a 1998 ford explorer xlt with electric door locks. both the front driver and passenger door locks do not operate using any of the three available methods for unlocking. the remote key fob operation, the exterior driver door entry pad or the interior locking mechanism do not unlock the doors. this vehicle has the doors set to automatically lock when put in to any other gear than 'park' and the doors can only be opened using the interior handle which is only accessible from the rear door of my 4-door vehicle. this vehicle was purchased today to replace a similar vehicle (1999 ford explorer xlt) that had the exact same issue. thankfully when i totaled the vehicle in an unfortunate accident the door did not stick close with the lock being the culprit. *tr | |||
| 11/19/2005 | 1 | ||
| Doors and locks on my 1998 ford has been out of order they work when they want to!! i saw that it had a recall in 1999 i guess the last owner didn't get it fixed im sometimes locked out of my car 10-15 min at a time!! i was wondering can you do something or is it too late!! i really need to get this taken care of because when i leave work it's dark!! *tr | |||
| 01/02/2009 | 125000 | 1 | |
| One day when i attempted to enter my 1998 ford explorer, parked in my garage, the drivers side door would not unlock. whenever the automatic feature locks the doors when i am driving or i lock the door using my key fob, it will not open from the exterior. i have to reach in from the rear door (or if i am in the drivers seat) and open the door with a very strong pull on the door handle. i have not taken the vehicle in for repair as yet. i have been aware of this situation for about 2 weeks as of today. tedwards *tr | |||
| 12/10/2008 | 76000 | 1 | |
| 1998 ford explorer driver side door lock won't open. it won't open if you use the key, remote, or manually try to pull up on it while inside. however, the other doors and tailgate unlock ok. i am forced to enter the car on the passenger side and climb over a console in the middle to get into driver seat. i believe this is a serious safety issue as there is no way to get in or out of the car on the driver side. i am 76 years old and this is extremely difficult to get in over the console on passenger side. there are numerous complaints on internet for this exact problem. *tr | |||
| 03/25/2008 | 1 | ||
| Drivers side door is permanantly locked....a small spring fell out of door. it started about 7 months when the handle was getting a little difficult to pull. you could feel the pressure between the door and handle...about 3 weeks later the panel around the handle fell out and i found a small spring on the trucks floor....for a while after that i was able to open the door from the outside but not the inside. very scary thought to know that if you were in accident you wouldn't be able to get out from the inside however, 2 weeks after that the door wont open at all (from the outside or inside!). its such a pain to have to crawl through the vehicle to get in and out and im pretty sure this very unsafe in case of an emergency. i know it cant be something i did to the vehicle because it was perfectly fine when i drove off the lot 2 years ago. i've researched this situation online and have found that there are tons of other people with the same problem, yet no solutions has been made...any ideas on this matter would be greatly appreciated, seeing how im still making payments on this vehicle and am literally stuck in it till its paid off. *tr | |||
| 08/16/2006 | 60000 | 1 | 01/01/2001 |
| Dt*: the contact stated the keyless entry was intermittently inoperable, then completely failed. afterwards, the locks on the driver side door failed, and the driver side door no longer unlocks and cannot be opened. an independent repair shop determined the entire lock assembly on the driver side door needed to be replaced. updated 09/15/06. *jb | |||
| 03/03/2005 | 75000 | 1 | 08/17/2000 |
| The driver side door of my 1998 ford explorer sport will not unlock. a spring broke, and the lock will not open without numerous attempts. this problem is well documented and the cause is well known (the spring design is poor). *ak | |||
| 09/10/2003 | 50000 | 1 | 10/01/1999 |
| Took vehicle to have recall (03s04) performed for broken drivers seat bolts. (drivers seat is broken and leans way back ) . i also asked them to fix the defective drivers door lock. the electric lock stays down i can not open the door i have to crawl out passengers side or out the drivers window. as i have been overcharged for repairs in the past i said i wanted to know how much it would cost to fix the door. they estimated that it would cost me $68.00 just to have them tell me how much it would cost to fix the defective door lock. i hit the roof, as they have cheated me in the past. (this dealership previously tried to sell me a new clutch for f150 pickup, it turned out that ford had already created a $20 kit that fixed the clutch. ) service manager said they were not going to do the recall and told me to leave. i asked to speak with the dealership owner they told me that he was not in. i called the dealership10 minutes later and the owner was there. i highly suspect i was lied to . i told mike pallata the owner i wanted the recall performed. he told me that his dealership was not going to do the recall. my explorer is on the road with defective seat and a drivers door that will not open. ford has replaced two sets of defective tires and replaced a hood latch with all these defects why am i to think the door latch is not also a safety defect. i previously leased a 97 ford explorer the passengerrs seat broke on this one just like on the 98. they wanted me to pay to fix that seat at the end of the lease.*ak | |||
| 1 | |||
| The consumer was unable to unlock the power door from the inside and had to crawl out of the window, it was determined that the solenoid failed in the driver door. *scc *nlm | |||
| 4 | |||
| The brake sensors were faulty, the driver seat bolt had broken and fell while driving, the driver door lock was defective, and the brake warning lights system was inoperative. scc *jb | |||
| 11/15/2002 | 1 | ||
| The drivers side door lock failed to unlock.*jb | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 03/15/2008 | 135000 | 200 | |
| Tl*the contact owns a 1998 ford explorer. the contact stated that he could not open the driver side door from the inside or outside. the door handle would not respond to any movement and the door would not unlock. the manufacturer has not been notified. the purchase date was unknown. the current mileage was 140,000 and failure mileage was 135,000. | |||
| 02/23/2008 | 145000 | 2 | 12/11/1998 |
| All locking door mechanism's have failed and i have spent money to repair them. the rear hatch lock is no longer operating unless the key is in the lock and then, only sporadically. the driver's side handle, has broken off twice and been replaced twice. i was unable to open the door with the engine was off, thereby effectively trapping me in the vehicle. in an emergency, i would not have been able to exit the car and remove myself from any potential danger. in order to exit the car, i had two options, either climb out over the center console or put the key back in the ignition, turn on the vehicle, lower the power window and open the car from the outside, i opted for the second solution until i was able to order a second new door handle and replace it. *tr | |||
| 10/01/2007 | 98000 | 1 | 04/01/2005 |
| 1998 ford explorer, door locks fail and can't get out, can not be open with key or remote, can't even be slim jimmied.. dealer tell me that the enter door has to be torn apart and it will cost $500.00... this is a very dangerous safely hazard. what happens when this vehicle is in a accident or starts fir and passengers can't get out...should be recalled. *jb | |||
| 12/01/2005 | 1 | ||
| Dt*: the contact stated the driver side door was permanently stuck closed. the vehicle was taken to an independent mechanic who determined that it was an internal problem that caused the door to stay jammed. no repairs had been made. | |||
| 08/30/2006 | 120000 | 4 | |
| Dt*: the contact stated the locking mechanisms on three doors and the rear hatchback failed to operate properly. the door locks felt loose, while the door is manually unlocked, prior to each failure. the rear left door will not unlock from the inside or outside of the door. the rear right door failed to unlock from the outside, and the rear hatch failed to unlock on an intermittent basis. the service dealer and manufacturer have not been contacted. updated 01/19/07.*jb | |||
| 05/08/2006 | 85000 | 1 | |
| Normal operation; a the drivers door latch failed in the locked position. as a result, the door could not be unlocked or opened by normal means. the door was finally opened after the door panel was removed allowing the latch to be unlocked by reaching a hand inside the door. the failure is a broken spring. the failure resulted in an internal lever interfering with the lock portion of the latch during the unlock attempts. i have not repaired the failure as of this date. i have the failed item (a spring). *nm | |||
| 09/03/2005 | 175000 | 1 | 03/15/2000 |
| Dt: the contact stated all four doors were shut and will not open. the two front doors will unlock with the key, but they could not be pulled open. the contact took the vehicle to an auto repair shop for inspection, and the service repairman determined that the linkages on the inside of the doors were worn out and would have to be replaced. the manufacturer was contacted. they offered no free remedy. no repair has been made due to the excessive cost.*ak | |||
| 05/30/2005 | 84000 | 1 | 02/02/2005 |
| Driver door won't unlock. key won't unlock it can't pull up on pluncher. and inside door handle won't open door.door is just stuck locked. have to crawl out window or go out passenger door.what would i do if i had to get out fast. i read on web sites, its a spring that every one is having trouble with.and its the same door. i found out about the door problems from offroadexchange.com | |||
| 02/16/2005 | 12/23/2002 | ||
| I have a 1998 ford explorer 4 dr 2wd and the driver door will not open something went wrong with the lock from the inside u can open it from the outside but it wont open from the inside since that occured my anti-theft my security system and my horn also stopped working i have checked the fuses and the relays they tell me that its something in the wiring what should i do | |||
| 03/14/2005 | 1 | ||
| Drivers side front door lock does not unlock with either the remote keyless entry, the interior lock/unlock button or the key. in order to unlock the door you must press either the remote or the interior unlock button 10 to 15 times. in addition to being very inconvenient, this could cause a serious problem if the driver is not able to exit the vehicle quickly in an emergency.*ak | |||
| 03/09/2004 | 60000 | 1 | |
| Doors have a safety issue in which they cannot be locked because they can only be unlocked from the inside. the keys nor the remote can unlock the doors from the outside. dealership indicated that the doors were frozen, and it was not their problem.*ak | |||
| 03/07/2005 | 2 | ||
| The left front door would not lock or unlock. the consumer noticed on more than on occasion that the problem would occur. the consumer has contacted the dealer for appointment. please fill in additional information. *jb | |||
| 01/13/2005 | 9999 | ||
| Driver door won't open on my 1998 eddie baur explorer. door lock stuck shut... safety issue! *jb | |||
| 02/10/2005 | 25 | 01/11/2005 | |
| Automatic door locks sometimes work and sometimes does not.*ak | |||
| 10/15/2004 | 140000 | 1 | |
| The locking mechanism automatically locked, and unlocked by itself. the key worked intermittently. sometimes when the consumer was inside the vehicle she could not get out or she got out, but could not get in. *ak keys do not work on drivers side door. the consumer broke the door latch trying to get out of the vehicle. *tc | |||
| 12/31/2004 | 73100 | 1 | 11/20/1998 |
| Inner door locking mechanism failed due to a small spring breaking. the result is that the door effected (drivers door in this case) will not open from the inside or outside. thus, trapping a person in the event that an exit must be made quickly. a replacement part has been purchased and i am in the process of replacing the damaged piece. the damaged piece will be available. *jb | |||
| 11/20/2004 | 104800 | 250 | 05/06/2000 |
| Driver's side door lock and latch no longer work and prevent door from opening. this creates a very hazardous situation for driver who now cannot exit vehicle reliably in the event of an accident or fire. driver's side door is effectively permanently locked and driver must enter/exit via passenger side door. door lock no longer resounds to remote keyless entry, outside key, nor inside door handle. only after repeated attempts to pull on tapered door knob while repeatedly pressing internal electric door unlock button will driver's door sometimes become unlocked and then the door can be opened. none of the other doors to the vehicle (4 door plus rear hatch) have similar problem. this problem has been reported previously to through nhtsa by numerous other ford explorer owners, yet apparently no recall has yet been issued for this problem. car was taken to the vista ford dealer on november 28, 2004 for a safety check and warranty repair of bolt in driver's seat. dealer initially estimated $230 for repair, but after inspection they demanded $500+ (including parts and labor). repair not performed. vehicle remains in hazardous condition. *jb | |||
| 08/26/2004 | 152000 | 30 | |
| The left driver's side door's lock broke. once inside the vehicle passenger could not get out of the vehicle. the door had to be opened from the outside. *ak | |||
| 07/06/2004 | 46200 | 10 | 08/19/1998 |
| I can't open my driver's side door of my ford explorer from either the outside of inside. the power locks don't open and the door should still open from the inside even if it is locked and it doesn't. this is a huge safety issue. ford said it will cost me $130.00 just to look at the door. i am going to my own mechanic to see if he can fix this problem. until then i can't drive the car because it is unsafe. *nm | |||
| 06/17/2004 | 90000 | 2 | 12/10/1998 |
| Driver's side door will not open. the door will not reliably unlock. power lock actuator works fine. broken spring inside of latch mechnism.*ak | |||
| 04/19/2004 | 84600 | 10 | |
| Drivers side door does not unlock nor open from inside. possible safty hazard if must exit vehicle in emergency.*ak | |||
| 01/17/2004 | 1 | ||
| When the vehicle was parked or running, the front driver and passenger door would not unlock. this caused the consumer to exit/enter through the rear doors. the dealerships mechanic was notified, but did not resolve the problem. *jb | |||
| 10/18/2003 | 11000 | 6 | |
| Driver's side door did not unlock. consumer was forced to get in/out on the passenger's side of the vehicle. *ak | |||
| The consumers were never notified of three recalls that applied to their vehicle until the defect occurred. the dealership refused to honor the recalls them because the campaigns had ended. the recall numbers are: 99 v 164 000, 98 v 060 000, and 00 v 422 000. *nlm | |||
| 09/22/2003 | 1 | ||
| 1998 ford explorer, we have had problems at different times getting the driver side door to open after the car had been unlocked. this happened several times. this might become a problem if consumer was trying to get out from the vehicle in case of an emergency. *ak | |||
| 07/08/2003 | 69972 | 1 | 02/13/1999 |
| The power door locks are malfunctioning on my 1998 ford explorer. the expolanation is that water, dirt and stuff get in there. this is the seciond such incident. i'm now being billed $186 plus tax to repair something that shouldn't need rerplacing on a vehicle with 70000 miles!. *ak | |||
| 1 | |||
| Drivers side door doesn't lock. door panel was removed and power motor for lock was replaced. *jg....*ak | |||
| 09/15/2002 | |||
| Consumer states he cannot get into his truck because the driver side latch is broken. he has not received a recall but think this should be a safety issue. ts | |||
| 09/01/2002 | 1 | 12/12/1997 | |
| The driver side door lock is inoperable and the door cannot be opened. the dealership is aware of the problem. nlmjlg | |||
| 07/01/2002 | |||
| Driver's side door will not lock or unlock from outside or inside. consumer is forced to climb in and out through passenger's side. manually, lock can not be pulled up to get out. dealer was notified. please provide more information.*ak | |||
| 07/01/2002 | |||
| Driver's side front door does not lock properly. problem is intermittent. please provide any further information.*ak | |||
| 03/01/2001 | 1 | ||
| When consumer turns on heat it is out of control heat gets hotter and hotter. when she turns air conditioning on cold air is cold for a moment, and then heat comes on while air conditioning is running. dealership is aware of problem.*ak lock broke on drivers door and was repaired. *slc | |||
| 07/01/1998 | |||
| Knob for rear window wiper. master switch to unlock doors. air bag light. | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 08/30/2006 | 120000 | 4 | |
| Dt*: the contact stated the locking mechanisms on three doors and the rear hatchback failed to operate properly. the door locks felt loose, while the door is manually unlocked, prior to each failure. the rear left door will not unlock from the inside or outside of the door. the rear right door failed to unlock from the outside, and the rear hatch failed to unlock on an intermittent basis. the service dealer and manufacturer have not been contacted. updated 01/19/07.*jb | |||
| 02/16/2005 | 12/23/2002 | ||
| I have a 1998 ford explorer 4 dr 2wd and the driver door will not open something went wrong with the lock from the inside u can open it from the outside but it wont open from the inside since that occured my anti-theft my security system and my horn also stopped working i have checked the fuses and the relays they tell me that its something in the wiring what should i do | |||
| 06/06/2003 | 1 | ||
| The hatchback would not open at all. the consumer felt it was unsafe to have no manual way to open the hatchback from the inside. *ak *nlm | |||
| 02/01/1999 | 3 | 05/01/1998 | |
| 3 problems; #1. gas pedal sticks. dealer says no problem, but keeps putting lube on linkage. #2 left front bearing replaced twice due to sqealing at low speed, other times they lubed rubber boot. #3 rear hatch when cold,lifts fail, hit head and upper back. | |||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | |||
| 03/05/2007 | 0 | 1 | 06/06/1998 |
| Lifted hood, engaged hydraulic air lift feature to hold hood up. hood suddenly and without warning fell, striking my left upper arm, causing severe bruising and pain. no action taken yet to remedy situation other than i will not open hood unless i have a stick or some sort of device to hold hood open. *jb | |||
| 12/11/2002 | |||
| Consumer stated that when checking under the hood the hood latch snapped and it could have caused injuries to the consumer. dealer will be notified. ts | |||
| 08/03/1999 | 1 | ||
| Hood latch failed. *slc | |||
| 12/20/2000 | 07/01/1998 | ||
| Hood slammed shut unexpectedly during servicing. hood supports are now very weak and cannot support the weight of the hood. *ak | |||
| 08/22/2000 | 1 | ||
| Consumer was never notified of hood latch recall 99v-164. nlm | |||
| 1 | |||
| Consumer hasn't been able to schedule appointment for recall 99v164. *slc | |||
| 05/30/2000 | |||
| Have received two mfr's recalls and unable to get honor; 99 v 164 000/secondary hood latch & 99 v 062 001/ cruise /speed control cable. dealer stating parts are not available. please provide any further details: | |||
| 02/17/1999 | 1 | ||
| Prior to recall hood latch failed (99v-164). yh | |||
| 07/22/1999 | 1 | ||
| Prior to recall hood latch may corrode at the latch and stick in the open position (99v-164). yh | |||
| No summary listed for above vehicle. *ak | |||
| 2 | |||
| Consumer not able to have recalls performed, due to scheduling problems. yh (99v-062) and (99v-164) | |||
| 1 | |||
| Dealer refused recall repair (99v-164) / (99v-062). *yc | |||
| 07/01/1999 | 1 | 09/01/1998 | |
| Secondary hood latch assembly failed, prior to recall notice (99v164000). *yc | |||
| 07/17/1999 | 1 | ||
| Hood latch recall repair denied due to dealership (99v164000). *yc | |||
| Received recall letter 99v164000, concerning hood latch. contacted dealer no parts were available to correct the problem. *ak.et. | |||
| 07/20/1999 | |||
| Consumer contacted dealer in reference to recalls 99v164000 , hood latch; and 99v06200, speed control cable. dealer stated parts were not available, refused to correct recall. *ak | |||