Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 13147 | 08/01/1999 | 6091938 | Subject regarding the abs module active command modes feature of ngs software version 16.1. *tt | 11/16/2000 | |
| 8164 | 02/01/2000 | 612338 | Information on 5r55e - 4r55e - 4r44e pump alignment tools. *tt | 06/07/2000 | |
| 6915 | 09/01/1999 | 6090253 | Subject regarding the abs module active command modes features of the ngs software version 16.1 is not functioning. *tt | 03/13/2000 | |
| EQUIPMENT - ELECTRICAL | |||||
| 7075 | 09/01/1999 | 6090423 | Information regarding radio lights and display flicker/flash with headlights on. *mjs | 03/20/2000 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 0285 | 04/29/2002 | 637928 | On some vehicles, the electronic automatic temperature control (eatc) blows cold air from the floor ducts on vehicles produced before 9/30/2000 only. *tt | 12/09/2002 | |
| 00213 | 10/16/2000 | 618546 | Subject regarding climate control - eatc - blower motor control service tips. *jb | 04/16/2001 | |
| 12997 | 07/01/1999 | 614782 | Some vehicles may exhibit no / low a/c performance at high ambient temperatures and prolonged idle. *tt | 12/14/2000 | |
| 985088 | 11/01/1998 | 613216 | Right rear air conditioner compressor mountng bolt was deleted from production for the 1999 3.ol ef1/4 ranger & 4.0l explorer/mountaineer vehicles. *tt ohv | 06/19/2000 | |
| 12080 | 11/01/1998 | 613059 | Information regarding the right rear a/c compressor mounting bolt that was deleted from production for some models *mjs | 06/16/2000 | |
| 6692 | 07/01/1999 | 610733 | Some vehicles may exhibit no / low air conditioner performance at high ambient temperatures and prolonged idle. *tt | 05/11/2000 | |
| 13223 | 09/01/1999 | 6090619 | Information regarding manual a/c system- blower works in high setting only. *mjs | 03/22/2000 | |
| 7084 | 09/01/1999 | 6090441 | Subject on manual a/c system-blower works in high setting only. *mjs | 03/20/2000 | |
| 99196 | 09/20/1999 | 6090087 | Information on identifying non-approved / alternate refrigerants which could cause safety, and performance concerns if installed in ford a/c systems. *tt | 03/08/2000 | |
| 99206 | 10/04/1999 | 6089649 | Concerns with burning odor or smoke, and / or rustling noise while blower motor is on. *tt | 02/11/2000 | |
| 996843 | 08/01/1999 | 608786 | Information pertaining to vehicles equipped with manual a/c controls built between 7/26/99 through 8/5/99 may have a/c control knobs that have been scuffed, scratched or damaged on the outer surfaces during assembly. *tt | 12/03/1999 | |
| 99156 | 07/26/1999 | 608435 | Some vehicles may exhibit a burning odor or smoke, and / or rustling noise occuring when the blower motor is running if leaves or foreign material enters the blower case. *tt | 12/01/1999 | |
| 9988 | 05/03/1999 | 606408 | Concerns or erratic or insufficient temperature control. *tt | 08/19/1999 | |
| 12585 | 03/01/1999 | 605312 | Information on repairing climate control system interior odor. *tt | 06/08/1999 | |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 5133 | 12/01/1998 | 615329 | Some vehicles equipped with a dual media (am / fm cass / cd) radio may exhibit an audio concern of no display or graphics. *tt | 01/13/2001 | |
| 13290 | 10/01/1999 | 6092100 | Some vehicles may exhibit a cd changer with a cd magazine that jams / will not eject. *tt | 11/24/2000 | |
| 12518 | 03/01/1999 | 6091761 | Concerns with the in-dash cd stops operating when hot / radio display reads cd too hot. *tt | 11/14/2000 | |
| 985133 | 11/01/1998 | 613270 | Some vehicles equipped with a dual media (am/fm/cass/cd) radio may exhibit an audio concern of no display or graphics. *tt | 06/20/2000 | |
| 12127 | 11/01/1998 | 613149 | Some vehicles equipped with a dual media (am/fm/cass/cd) radio may exhibit an audio concern of no display or graphics. *mjs | 06/19/2000 | |
| 7207 | 10/01/1999 | 6090801 | Some vehicles may exhibit a cd changer with a cd magazine that jams / will not eject. *tt | 03/30/2000 | |
| 99129 | 06/14/1999 | 606460 | Experiencing a whine / buzz type noise in the speakers of the entertainment radio or two-way radio on vehicles with an in-tank electric fuel pump. *tt | 08/24/1999 | |
| 12573 | 03/01/1999 | 605297 | Information regarding the audio system selective lighting feature. *tt | 06/07/1999 | |
| 5652 | 03/01/1999 | 605192 | Complaints that the in-dash cd stops operating when hot. *tt | 06/03/1999 | |
| EQUIPMENT - MECHANICAL - WRECKER AND WHEEL LIFT DEVICES | |||||
| 8149 | 02/01/2000 | 612328 | Subject regarding neutral tow inoperative after gem replacement. *tt | 06/07/2000 | |
| 13388 | 10/01/1999 | 609664 | Vehicles equipped the neutral tow feature, be aware that when the neutral tow feature is enabled and the customer places the vehicle into the neutral mode, the neutral tow indicator will go out when the gem goes to sleep. *tt | 04/05/2000 | |
| 13222 | 09/01/1999 | 6090598 | Information regarding neutral tow kit available. *mjs | 03/21/2000 | |
| 7083 | 09/01/1999 | 6090438 | Information regarding neutral tow kit availability. *mjs | 03/20/2000 | |
| EQUIPMENT - OTHER - LABELS | |||||
| 00L09 | 09/01/2000 | 618532 | Subject pertaining to supplemental tire inflation label. *jb | 04/16/2001 | |
| 6225 | 05/01/1999 | 607067 | Information regarding vin numbers being active 5/11/1999. *tt | 11/03/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 12/01/1999 | 0 | 2 | 12/01/1999 |
| I own two fords; a 1999 ranger xlt ext. cab and a 1999 explorer - eddie bauer. both are equipped with a cd/cassette/am-fm radio combination. the display lights on both radios units do not work. the internet is full of other owners with the same complaint. my mechanic said it was a manufacturer defect. i called a ford dealer and was told that when these units were produced, the defect existed. it is in the way the wiring was soldered in. why has this not been recalled? ford will fix it for 400.00!! they should have never sold this item as an option and certainly should be held accountable. strict liability! they knew the problem existed yet continued to install these defective units. *jb | |||
| 08/05/2005 | 65000 | 7 | 04/20/1999 |
| Normal, light usage (11,000mi/y); scheduled maintenances performed. 1. rear axle seal(s) leaking. 2. front pinion gear seal leaking. 3. parking brake flooded with fluid from 1 or 2, not sure. 4. evaporative unit for ac defective, needs replacement. 5. lcd for clock/audio system defective. 6. rear window wiper motor failed twice. ------- manufacturer admits not usual wear/tear, but won't cover any portion of approx. $2000.00+ repair cost, nor even provide loaner. *nm | |||
| 08/17/1999 | |||
| Summary did not explain the defects in these components. | |||
| EQUIPMENT - ELECTRICAL | |||
| 06/15/2002 | 38000 | ||
| The biggest problem i have now is my transmission, on august 1st, my explorer lost its reverse, it is now august 25, and i still do not have my car, they fixed it on aug 20, it broke that night, took it back aug 22, broke again and then took it back that night and now they still have it and dont know what is wrong with it. i told them all i want is a car, but they say they cannot give me one. why? i dont have a car, i lease the one i have, cant drive it, still have to pay for it, and they wont give me a loaner. | |||
| 05/15/2003 | 67000 | ||
| I purchased my explorer about 1 year ago. i have had nothing but problems with it since i bought it. just in the last 3 months it has been in the shop at hometown motors at least 4 or 5 times. and everytime they get it in they charge me a hundred dollar deductable plus what the warranty won't cover. i had to pay 1300.oo for my warranty and i have had to pay almost 700.00 since then on the work for everything going wrong with the explorer. i have all of my receipts being gathered . who can i get ahold of to tell them about this lemon that i bought. i cannot afford for this to keep going on.i still owe the car company almost 300 dollars from last week when my explorer was in the shop for almost 2 weeks. please email me back and tell me everything i should do to get this problem fixed. i really appreciate it. | |||
| 1 | 03/12/1999 | ||
| The cigarette lighter socket blew out. yh | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 01/26/2009 | 1 | ||
| Noise on the driver's side of car was slight upon purchase. second day i returned to dealer. dealer refused to take the car back.. dealer told me to take the car to their repair shop. repair company stated it was air conditioner and to unhook air-conditioner. i refused. later the tire blew out and i replaced the tire. a few months later the shifting of the cat into park and reverse began to become difficult. i ended up stranded on the highway. the car had a gas tank problem as well; as if the car may have been in an accident. i am having the dmv check into this matter as the car had to be towed and the company still wants an unreasonable amount to be paid to them, while other dealers state it was only worth $1,000 and on its last leg. i purchased the car last february for $5,000. *tr | |||
| 09/20/2001 | 1 | 11/01/1999 | |
| On september 20, 2002, the air conditioning ceased working and froze the environmental controls on full heat. the controls had been set to heat in the morning but switched to air-conditioning in the afternoon. *ak | |||
| 12 | 12/01/1999 | ||
| I own a 1999 ford explorer now with over 100,000 miles. since i bought it new and occasionally over the last two years, the a/c, defroster, foot vent, etc. emits a musty, mildew, moldy smell into the passenger cabin. can breathing this smell cause health problems? is this happening to others? i have sinus, allergy problems and am wondering if this is adding to my illness problems? thank you. | |||
| 01/08/2001 | 1 | 04/15/2000 | |
| Automatic transmission is slipping in any gear. it doesn't shift gears correctly when accelerating. transmission only shifts correctly into 1st gear, and double shifts into 2nd and 3rd gears after letting off gas. transmission shifts sometimes from high to low, causing vehicle to pull. overdrive light intermittently would go on and off. was repaired at dealer. on 1-18-2001. dealer replaced multiple parts in transmission 02-15-2001, transmission locked up and wouldn't move.torque converter and pump with housing were replaced. on 6-29-2001, transmission was still pulling. dealer replaced a stuck evr valve and replaced it. *ak front and rear rotors warped, dealer replaced, abs light illumianted, dealer replaced rear speed sensor, brakes are noisy. passenger window shakes, dealer lubed tracks. motor makes rattling noise when being driven steadily. steering gets stiff and makes a whining noise. air conidtioner was repaired. goodyear tire blewout, this tire was a replacement for firestone recall 00t005. *slc | |||
| 05/16/2001 | 1 | 04/15/2000 | |
| Consumer has complained to dealer that steering wheel shakes out of control. steering makes dashboard rumble like front end has hydraulics. turning vehicle right or left, steering shutters hard. consumer would have to add a quart of power steering once a week. dealer found power steering leaking, and replaced rack and pinion and realigned vehicle. on 6-29-01, vehicle was taken back to dealer for still having the problem. dealer found nothing wrong with vehicle. problem has not been remedied. *ak the brake light switch was inoperative causing the brake lights to be inoperative, the brakes squeak and the dealer treated the pads with an anti squeak solution, the a/c blows out warm air due to a leaky compressor and o-ring, the torque converter failed causing the transmission to lock up, passenger side goodyear tire blewout while driving, the window on the right side shakes when going up or down. nlm | |||
| 05/28/2001 | 0 | ||
| Air conditioner blew out hot air. consumer took vehicle to dealer, and they said it was not covered under warranty because of a rock chip. please provide any further information.*ak | |||
| 1 | |||
| The air conditioner smells due to mold and mildew accumulating on the a/c unit, this smell affects consumers sinuses and gives an instant headache, consumer believes this is a design flaw. nlm | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 07/27/2003 | 68000 | 1 | 07/27/2003 |
| My vehicles' oem radio display has shorted out after only 4 years of light use. i know this has been an ongoing problem with the particular radios in 1997-2001 models of the explorer. the unit also heats cd's to high temperatures, making me think that it either will catch the vehicle on fire, or melt a cd. i have tried contacting my dealer for a solution, ford for a solution, and even pioneer electronics, the manufacturer of the unit for a solution. none of these entities were able to find an acceptable solution to the problem. they all stated it was the other's issue. i am actually considering a class-action lawsuit against ford regarding this issue. *la | |||
| 10/19/2003 | 1 | 04/24/1999 | |
| The radio display has gone out on my 1999 ford explorer mach stereo system. (it's been out for about a year.) the radio still plays but the display is unreadable. this is a known issue and very common problem that has been reported at the internet newsgroup rec.autos.makers.ford.explorer. ford claims the fix is replacing the radio at a cost of $600. the radio works fine except for the display therefore an entire radio replacement at $600 is needless and wasteful. as a known defect, shouldn't this be covered above and beyond the warranty period? *la | |||
| 10/01/1999 | 1 | ||
| Cd player failed and was replaced. *slc | |||
| 05/16/2000 | 1 | 03/07/2000 | |
| The cd player was displaying an error message, dealer found cd exchanger shipping clip still in place, dealer removed clip.*jb | |||
| 12/10/2000 | |||
| While signaling for a left lane change signal does not work. but, consumer can hear static coming from radio when signaling left. *ak | |||
| 02/01/2000 | 8 | 02/14/1999 | |
| Pe00020, orginial equipment with 1999 ford explorer, tire size p23575r15. while driving the front end shakes very hard, and on all tires there are lumps forming and making a whistling noise. *ak there was a constant noise in the front of the vehicle, dealer has replaced the following to remedy the problem: drivesahft, lower control arms, left upper ball joint, lower steering shaft on two occasions, front shaft, lower ball joints, outer tie rod ends, power steering pump and rack, left upper ball joint and finally the arm bushing that was hitting the frame. brakes were pulsating, dealer machined the front rotors. there was a delay in starting the vehicle, dealer stated this was normal. radio had no display lights, dealer installed a new radio. the rear brake light burnt out, dealer replaced the bulb. the parking brake sometimes would not release, dealer could not duplicate the problem. the check engine light illuminated. the rear wiper was not cleaning, dealer replaced the wiper arm and blade. *slc | |||
| 1 | 06/01/1999 | ||
| Radio volume adjust itself automatically. yh | |||
| 03/02/1999 | 6 | 02/25/1999 | |
| Brake lights do not stay on when brakes are applied. lights come on, but go back out while brakes are still being applied. dealer has seen vehicle, and said that it is normal. *ak brake switch has been replaced 6 times and power booster has been replaced with no remedies, brake pedal makes a popping noise when released. message center, miles per gallon, is inaccurate and has been replaced, however consumer states it still does not work. rear suspension squeaks and groans over bumps, consumer states there is too much roll stiffness built into suspension, alignment checked and toe set due to vehicle wandering. water leaks inside door frames. automatic transmission is reluctant to downshift unless the accelerator is pressed flat to the floor. inside rear view mirrow mounted too low. consumer states squeaks and rattles show up all the time in the interior of the vehicle, rattles in dash, drivers door area, and b pillar. cd changer jammed twice. limited emblem replaced twice. speedometer reads too fast. *slc | |||
| 05/28/1999 | 2 | 12/01/1998 | |
| There are already 4-5 things wrong with this brand new vehicle. i had to have the cd replaced, the driver's side was making noise due to lack of lubrication, the cruise control was recalled, and the part has still not come in as promised, the window seal keep coming off, the heating system is too hot at low setting and too cold at low setting. ak | |||
| EQUIPMENT - OTHER - LABELS | |||
| Tire inflation pressure is not clear, firestone recommands 30 psi, 26 psi is listed on compliance sticker, who should consumer believe? *cj | |||
| 03/02/1999 | 6 | 02/25/1999 | |
| Brake lights do not stay on when brakes are applied. lights come on, but go back out while brakes are still being applied. dealer has seen vehicle, and said that it is normal. *ak brake switch has been replaced 6 times and power booster has been replaced with no remedies, brake pedal makes a popping noise when released. message center, miles per gallon, is inaccurate and has been replaced, however consumer states it still does not work. rear suspension squeaks and groans over bumps, consumer states there is too much roll stiffness built into suspension, alignment checked and toe set due to vehicle wandering. water leaks inside door frames. automatic transmission is reluctant to downshift unless the accelerator is pressed flat to the floor. inside rear view mirrow mounted too low. consumer states squeaks and rattles show up all the time in the interior of the vehicle, rattles in dash, drivers door area, and b pillar. cd changer jammed twice. limited emblem replaced twice. speedometer reads too fast. *slc | |||