Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 01/01/1901 | 1 | ||
| Consumer requesting information on any recall on the 19999 ford explorer xlt. *ts *nm | |||
| 08/15/2003 | 60000 | ||
| 1--bad roaring noise in left front wheel area 2--rattling noise in exhaust (muffler) our vehicle was in the shop over 21/2 weeks my wife picked up the vehicle thursday8-28-03 same noise in the front also new rattling noise ledft front end. noise in bad at 55mph lots of promises made by maloy ford all talk also they will not return my call salesperson thru owner | |||
| Steering very unstable?.......have to struggle to keep vehicle on the road when there are pavement problems such as cracks and crevices, etc..... have never driven a vehicle with this problem before and have driven quite a few cars..didnt notice it until after the mileage meter got to 54,000 mark...... also have read the death rating in 40 mph crashes was much higher than usual at crash test. com......why?????? | |||
| 05/15/2003 | 67000 | ||
| I purchased my explorer about 1 year ago. i have had nothing but problems with it since i bought it. just in the last 3 months it has been in the shop at hometown motors at least 4 or 5 times. and everytime they get it in they charge me a hundred dollar deductable plus what the warranty won't cover. i had to pay 1300.oo for my warranty and i have had to pay almost 700.00 since then on the work for everything going wrong with the explorer. i have all of my receipts being gathered . who can i get ahold of to tell them about this lemon that i bought. i cannot afford for this to keep going on.i still owe the car company almost 300 dollars from last week when my explorer was in the shop for almost 2 weeks. please email me back and tell me everything i should do to get this problem fixed. i really appreciate it. | |||
| 08/01/2002 | 1 | ||
| I puchased a certified ford suv from a local dealer. i was told at the time of purchase that the vehicle was a lease trade-in. after the salesman told me about fords 115point check list to certify its vehicles i felt that this would be a wise investment. from the begining ive had problems, some of which the dealer did repair. but as time when on, bigger problems arose. what cauight my attention was that my trucks clearcoat has begun to peel away. i brought my truck to two body shops to have the problem looked at. both claimed that the vehicle must have been in a accident and not repaired correctly. after hearing this i purchased a report from carfax. to my surprise i found out that the suv was bought at auction and was in a serious front end accident where the air bags did deploy. i attempted to contact the dealer about the situation, but was told there was nothing they could do. i also attemped to contact ford, but was told that ford does not handle complaints like this. so im in the postion where the dealer nor ford are willing to help me. not i am paying for a suv which i dont feel safe in, nor do i know what other problems are going to arrise. any help or advice you may offer would be great! thanks. *ak | |||
| 10/22/2003 | 55 | 4 | 08/15/1999 |
| 2 1/2 days our car is at the dealership because they could not find out what was wrong, said heads need to be replaced along w/ the #4 valve $350.00 for labor. $1600 total. a few months ago we had to put a new radiator on the explorer $600.00, purchased explorer brand new only has 60,000 miles supposedly the explorer is only worth $6500.00 we owe $15000.00. this car is used only to go to and from work, we took a 900 mile trip to san antonio, tx (that is about the only trip we took in this explorer, beside very minimal mileage small trips. i think this explorer is a defect. i am also upset that is does not have a powertrain warranty to cover these defects that are beyond our control and seem to be ridiculous that were having to fix them when this vehicle is only a 1999 and has 60,000 miles. i will never buy another ford product. i also think that these explorers have lost their value due to the firestone recall. they are not safe and it appears to be a piece of junk. *la | |||
| 10/10/2002 | 54000 | 10/10/2002 | |
| Odometer problem, and costly repairs on a car/suv not disclosed as being from canada. within 18000 miles, transmission failed, odometer didnt work, been through 2 sets of plugs and wires in 6 months. | |||
| 09/04/2002 | 04/01/2002 | ||
| The idle air control valve keeps freezing up, keeps making the vehicle stall when coming to a stop, cost around $77.00 to replace, searched the internet and found other people with the same problem. nlm | |||
| 06/15/2001 | 1 | 03/07/2000 | |
| The dash cluster lens was fogged, also consumer states all gauges fluctuate intermittenly.*jb | |||
| 02/14/1999 | 1 | 02/01/1999 | |
| Consumer stated there have been numerous problems with the drive train, consumer began hearing an odd n oise in august 2000, and in april 2001, at that time dealer could not duplicate the problem, the dealership however did replace the driveshaft assembly, and the joint assembly spindle-arm, several months later the outer tie-rod ends were replaced, lower steering shaft which was leaking power steering fluid, the power steering pump and the rack and pinion, also parking brake does not release, and the cruise control cable was replaced, the check engine light illuminated.*ak *slc | |||
| 01/09/2002 | 1 | 03/01/2000 | |
| Check engine light came, but car appeared to run/perform normally. when the light came on, i was low on fuel. had dealer check, reported taht i needed new fuel pump, there were leaks at intake gaskets & cost to repair would be about $1,200. second scan by another auto shop could not get the same computer codes as dealer. check engine light was reset. on 1/24/2002, when fuel tank was very low, check engine came on again. not convinced what the problem is! i am certain that water in the fuel is part of the problem. i am not convinced that a new fuel pump is needed.*ak | |||
| 06/15/2001 | 1 | 03/07/2000 | |
| The dash cluster lens was fogged, also consumer states all gauges fluctuate intermittenly.*jb | |||
| While traveling and without any indication engine indicator light flashed throughout travel. dealer has been notified, repaired once, but problem returned. please provide further information.*ak | |||
| 05/22/2000 | 04/01/1999 | ||
| Five warranty work orders and four recall (99s18, 00s04, 30382, 99s09) work orders causes concerns with safety and manufacturer quality control. i have written ford motor company, and have not received response. please contact me with any questions. no safety defect mnentioned in summary. *ak | |||
| 05/01/1999 | |||
| Body rust found on: roof, under hood, hatch hinges,bolts, doors. no safety defect. *ak | |||
| 10 | 03/01/1999 | ||
| Dealer claims not to know how to fix problem. no safety defect listed in summary. *ak | |||
| 03/02/1999 | 6 | 02/25/1999 | |
| Brake lights do not stay on when brakes are applied. lights come on, but go back out while brakes are still being applied. dealer has seen vehicle, and said that it is normal. *ak brake switch has been replaced 6 times and power booster has been replaced with no remedies, brake pedal makes a popping noise when released. message center, miles per gallon, is inaccurate and has been replaced, however consumer states it still does not work. rear suspension squeaks and groans over bumps, consumer states there is too much roll stiffness built into suspension, alignment checked and toe set due to vehicle wandering. water leaks inside door frames. automatic transmission is reluctant to downshift unless the accelerator is pressed flat to the floor. inside rear view mirrow mounted too low. consumer states squeaks and rattles show up all the time in the interior of the vehicle, rattles in dash, drivers door area, and b pillar. cd changer jammed twice. limited emblem replaced twice. speedometer reads too fast. *slc | |||
| 02/12/2000 | 6 | 02/01/1999 | |
| Been back to dealer numerous times. chronic problems with this product. no safety defect listed in summary. *ak | |||
| 08/01/1998 | |||
| No summary | |||
| Windshield washer intermittently comes on its own. airbag and seatbelt lights stay on. *ak *ml | |||