Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 01/01/1901 | 1 | ||
| Customer states that ford unplugged the cruise control and did not fix it. she stated that they will not have the part until december. *kb *tr | |||
| 08/01/2007 | 89000 | 1 | 01/13/2003 |
| Dealer letter stating to take to local dealership to have recall fixed. letter was sent in august and each time i've taken my vehicle to be repaired, which has been at least three times, there were no parts available. it's now october 4, 2007 and i called to check on the status of parts and the dealership says mid november to early december. my question is this, if my car catches on fire because they never get parts, will ford replace my vehicle at their cost? *jb | |||
| 07/25/2006 | 56200 | 1 | 09/07/1999 |
| On july 25 my 2000 ford 4wd explorer xlt caught on fire (per finding of bexar county fire inspector) sitting in my garage and destroyed the vehicle, garage, all its contents and all the surrounding trees and landscaping. the car had been driven 5 miles about 30 minutes before the fire started. there was no ford recall on the explorer and there still isn't. *nm | |||
| 02/01/2005 | 1 | 07/24/2003 | |
| My wife was driving our 2000 ford explorer to work when smoke started coming out of the steering column. it cost $212.57 to get repaired at the ford dealership (victory ford). dealership called it a multi function switch. | |||
| 63074 | 1 | ||
| While driving 35 mph the spare tire that was mounted underneath the vehicle fell off into the road and vehicle ran over it. the dealer has been contacted. *ak | |||
| 03/30/2003 | 50000 | 0 | |
| When i bought my 2000 ford explorer xlt 4dr the radio display on the mach rds cd/tape radio did not light up. the dealer said he fixed it and indeed it worked for about five minutes after i drove off his lot. i did some research into this problem and have discovered that it is a common problem with this type of oem radio. supposedly, fixes are available from technicians advertising on ebay or at this internet site: http://www.shareamemory.com/radio/ (the radio pictured at this site is exactly the one i have). i am a qualified electronics technician and discovered the details of the suggested do-it-yourself repair from an internet news group. i followed the procedure to reflow the solder joints on the smt resistors and common grounds on the diplay driver board but it did not fix the problem. i quess i will be sending my radio off for questionable repairs from one of those ebay technicians gettting rich off of ford's poor quality radio. this is a known common problem, yet the ford motor company refuses to recognize it as such and make the neceassary repairs free of charge (or even at a reasonable cost). | |||
| 02/12/2003 | 44000 | 2 | 01/03/2000 |
| Leakage around the back window. ph | |||
| 07/16/2002 | 7 | 06/01/2000 | |
| While driving and with no warning, the left rear tire sidewall started to separate, causing a tire blowout. dealer notifed. size p235 175r15, dot6#m6hlfnwr2801. *ak the vehicle started to sway to the left-2 times. the consumer's husband then started to decelerate, and on the third time the left rear tire exploded. the vehicle was very difficult to control, and damage was done to the panel(vent peelings), and the tires/rims needed to be replaced. (other) problems in detail are as followed: the wheel/tires were out of round, there was a vibration from the drive shaft, steering/excessive tire wear, and the engine thermostat is sticking. *scc | |||
| 12/13/2001 | 3 | 06/01/2000 | |
| Engine check light comes on frequently. ford says is normal and over 100 things could cause it. service people say loose gas cap or fill while running could cause. charged $86 to run test to determine nothing is wrong.gas cap might have been left loose after fill...ford has a significant, frequent problem with engine light and should be responsible to take care of these nuisance instances without charge to customers...especially while under warranty. *ak | |||
| 12/15/2000 | 20 | 09/01/2000 | |
| When starting vehicle temp gauge does not read, check gauge & engine light come on. must wait at least 5 mins for temp to come up. reported to fmc they state normal must wait for warm up before driving. | |||
| 01/01/2000 | |||
| Bought car new 1/2000. 5/2000 noticed sidewalls turning brown and very bad handling on road bumps. shortly thereafter noticed that on dirt roads (normal country road driving, not off-road) car tended to slide out on corners, and jerk to side if bump not symmetrical. brought to ford's attention, told them i thought the suspension was incompetent. when the recall was announced, bought michelin tires. they have not turned brown, and the safety/handling was immensely improved. something is wrong with the firestone tires, which i still have, and the explorer suspension. (dot number: vdcu 1px tiresize: 255/70r16) | |||
| 11/01/1999 | |||
| Shortly after purchasing the vehicle the left rear window began leaking during the rain. after two repairs the luggage rack was replaced and the seals around the windows were replaced. the tail light casings began to collect water after the second repair. after close inspection the case surrounding the tail lights were rusted. i have had the vehicle at the dealership 4 times for the leaking and it has not been fixed. water is gettiing into the electrical system of the vehicle through the tail lights. i have also taken the truck in 3 times for a grinding noise when braking. the dealer reported that it was an issue with the rotors and the problem was fixed. the brakes continue to grind during braking at slow speeds as well as fast braking. the lights and windows in the back of the vehicle are leaking to the point that the vehicle smells musty because of the water leaks. the dealer will not do anything about the water damage or the leaking. i am concerned that this will short out the electrical system on the vehicle and possibly result in a fire. i have asked for a representative from ford to inspect the vehicle and the dealer refuses. i have also contacted the customer assistance center for ford motor company. please provide assistance with this issue. | |||
| 08/18/2000 | 2 | 06/01/2000 | |
| 1st failure: transmission would not downshift. engine check engine & o/d lights on. dealer replaced all electronic trans components + valve assembly. 2nd failure: 2 months later transmission slipping, would not engage any gear. fluid leaking apparently from cooling line. | |||
| 06/16/2000 | 1 | 06/01/2000 | |
| While driving suv up steep grade, it started to sputter. when crossiing 4 lane highway, it stalled and the check engine light came on. restarted and continued to stall several times. finally after several start / stalls it quit completely and would not restart. took to nearest (was 2 hours from home) ford dealership and found nothing wrong with it after it finally would start. i don't feel safe in this suv at all. i have to 2 small children and am afraid to take another vacation in it!*ak | |||
| 09/27/2000 | 1 | 02/01/2000 | |
| No summmary listed for abov evehicle. *ak | |||
| 09/22/2000 | |||
| While driving explore engine check lights come on, and the explorer just stopped.. after a few seconds, the explorer will start again. this has been happened every single week for about a month. the dealership was not able to correct this explorer will to be towed to the dealership. please provide any further information. *ak | |||
| Get this message out to the public! light trucks crashing into cars accounts for the majority of fatalities in vehicle-to-vehicle collisions 2,000 people would still be alive if their vehicles had been hit by a heavy car instead of an suv 80 percent of car and suv owners strongly that automakers should make safety changes to suvs that would make the roads safer for car occupants are suv's safe? overall safety on america's roads has increased over the last decade. however, sport utility vehicles (suvs) threaten to reverse the trend. there is increasing evidence that suvs are not as safe as they appear. recent studies show that suvs pose a significant threat to drivers and passengers of other cars on the road. in addition, there are indications that safety problems threaten passengers and drivers of suvs themselves. most drivers want to feel safe on the road, but choosing an suv for safety may be making the situation worse. partly, it's an issue of escalation. like an arms race, as more drivers choose heavier cars, those who choose lighter cars are in more danger. the national highway traffic safety administration, the government agency studying the safety of suvs, describes two characteristics of suvs and other light trucks that have the potential to increase fatalities: rollover propensity and crash compatibility.(1) rollover and unsafe features the propensity of sport utility vehicles to roll over is major safety concern. sport utility vehicles are more than three times more likely to roll over in crash than normal passenger cars. the higher roll-over propensity may also lead to higher fatalities. suvs are heavier and ride higher than regular cars. the high ride contributes to a propensity of suvs to roll over in accidents. according to nhtsa, suvs rollover in 37 percent of fatal crashes, compared to a 15 percent rollover rate for passenger cars. rollover crashes accounted for 53 percent of all suv occupant deaths in single vehicle crashes in 1996. | |||
| You are giving the public a false sence of protection, they think after the tires are replaced on the ford explores they will be total safe. you should be releasing information on ford explorers that rollover without the tire failure. you know that dam vehicle did not meet the rollover test and it will continue killing people, not only people driving the vehicle but people like me that happens to be near one when it rollover. get those dam vehicles off the highways of the usa. do what you are paid to do. get off your buts and get this message out to the public! | |||