Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 7322 | 11/01/1999 | 610776 | Some vehicles built between 12/1/1998 and 8/31/1999 equipped with 5.0l engine may exhibit a lack of heat, exhaust sulphur smell and / or malfunction indicator lamp on with diagnostic trouble code p0125. *tt | 05/12/2000 | |
| 13414 | 10/01/1999 | 609677 | Exhibiting a lack of heat, exhaust sulphur smell and / or malfunction indicator lamp on with diagnostic trouble code p0125. *tt | 04/06/2000 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
| 01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 13512 | 11/01/1999 | 614636 | A condition may exist where the left front power window is inoperative. *tt | 11/29/2000 | |
| 7536 | 11/01/1999 | 610862 | Some vehicles may exhibit the left front power window inoperative. *tt | 05/16/2000 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 996804 | 08/01/1999 | 608775 | Concerns with outside passenger or driver side mirror slightly fulttering / shaking at highway speeds. *tt | 12/03/1999 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 9913072 | 08/01/1999 | 609036 | Vehicles may exhibit an outside passenger or driver side mirror slight flutter / shake at highway speeds. *tt | 12/07/1999 | |
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||||
| 15406 | 11/01/2001 | 630418 | Concerns with rear wipers that do not sufficiently clean the back glass. *tt | 04/17/2002 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||||
| 15155 | 08/01/2001 | 624934 | On some vehicles the rear wiper arm fails to clean back glass. *et | 11/15/2001 | |
| 13337 | 10/01/1999 | 609618 | Some vehicles built prior to 9/15/99 may exhibit front windshield wiper activation without command. *tt | 04/04/2000 | |
| 99224 | 10/18/1999 | 6089685 | Subject regarding front wipers operating while switch is in off position. *tt | 02/11/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 11/01/2010 | 169000 | ||
| Tl* the contact owns a 2000 ford explorer. the contact stated that while driving, the windshield wiper would activate without engagement. the vehicle was taken to a local repair shop where it was diagnosed that the multi-function switch was defective and needed to be replace. the manufacturer was made aware of the failure but did not offer any assistance. the vehicle was not repaired. the failure mileage was 169,000 and current mileage was 175,000. | |||
| 11/01/2010 | 169000 | ||
| Tl - the contact owns a 2000 ford explorer. the contact stated that while driving, the windshield wiper would turn on without it being activated. the vehicle was taken to a local shop who diagnosed that the multi-function switch was defective and needed to be replace. the manufacturer was made aware of the failure but did not offered any assistance. the vehicle was not repaired. the failure mileage was 169,000 and current mileage was 175,000. pm | |||
| 03/26/2009 | 186000 | ||
| Tl*the contact owns a 2000 ford explorer. while in the house, the contact heard a loud sound coming from outside. she exited the house and noticed that the rear window was shattered on her vehicle. she discovered numerous complaints online pertaining to the rear window failure, but there were no recalls. the contact feels that this is a major defect. she initially thought that someone shot the glass with a gun. the vin was unknown. the current and failure mileages were 186,000. | |||
| 06/01/2004 | 2 | ||
| Various problems with 2000 ford explorer. *mr the consumer experienced problem with the wiper motor and the power window/door assembly which squealed and rattled. *sc | |||
| 06/16/2001 | 14 | 10/20/2000 | |
| The firestone tires were replaced with goodyear tires due to humming noises and recall#00t005000. the engine made noise, vibrated, overheated and would not respond upon acceleration. the vehicles faulty shocks caused noise when driving over bumps in the road, vibration and noise in the front end. the abs warning light illuminated. the drivers side window was off track, would not go up all the way and went up unevenly. the starter became stuck made scraping sounds. the consumer requested a full refund of the purchase price in accordance to the lemon law. *mr *scc *nlm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 11/17/2005 | 77150 | 1 | 01/05/2005 |
| The blend door, inside the heater plenum on the dash board of my 2000 ford explorer, failed. this is an extraordinarily expensive repair, and the history of this failure on this model is astounding. once this failure occurs, there is no heat available in the cabin, especially dangerous when defrosting of glass is required. *jb | |||
| Abs light and brake light stay on, indicating a problem with braking systelm. also, heater and air conditioner malfunctioned. please provide further information.*ak | |||
| 07/04/2000 | 1 | 07/04/2000 | |
| When using defroster/defogger front windshield fogged up severly. this could lead to a vehicle accident due to poor visibility. dealer/manufacturer notified.*ak | |||
| 07/02/2000 | 1 | 06/28/2000 | |
| Severe poor visibility when using defroster/defogger. it caused windshield to become fogged up, and could cause a vehicle collision. dealer/manufacturer notified. *ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 03/06/2001 | 1 | 11/06/1999 | |
| Consumer had the heat & defroster on. back window shattered in pieces. the collision shop said it could be from a heating malfunction. quite a few vehicle are coming in with this problem.*ak the consumer states that the ignition was turned off and the door was closed when the window shattered into pieces. *yh | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 12/12/2007 | 1 | ||
| The rear window shattered spontaneously while the car was parked in a locked garage. *tr | |||
| 10/04/2003 | 1 | 08/21/2000 | |
| As i was closing the back door window of my 2000 ford explorer the window exploded spreading shattered glass into the vehicle, over and under the vehicle, over and under my second car parked next to it, on me, the driveway and throughout the garage. we have found glass particles as far as 25-30 ft from the vehicle. we are shocked and stunned that something like this could happen and don't think ford realizes the seriousness of this incident. this isn't a warranty issue !! it's a safety issue. i could have been blinded and if this had happened in a crowded parking lot it would have resulted in injuries to others as well. *jb | |||
| 04/04/2003 | 1 | 09/28/2000 | |
| I was driving down the highway when my rear window in my 2000 ford explorer shattered. nothing hit the window from the inside or outside. this was extremely frightening, as it made a loud popping sound when the window shattered. pieces of glass were all over the highway. the dealership and the ford customer assistance number claimed no liability for the incident. *jb | |||
| 03/16/2002 | 1 | 06/01/2000 | |
| I proceeded into a no-touch car wash on 16 mar 02, temp. was approx. 36 degress above zero, when the first coat of soap hit the rear window, the whole window imploded inside of my explorer. the car wash did not hit the vehicle just the soap . *ak ero | |||
| 10/21/2001 | 1 | 11/01/1999 | |
| The ford explorer was parked in our driveway at the time of the incident. the rear window was open and we were standing behind the vehicle when without warning the window exploded throwing glass fragments over 10 feet in all directions. the entire back window broke into pieces no larger than 1/4 inch in size. there were no previous mars or cracks in the back window and nothing hit the window before it broke. my biggest concern is that if the window had broken while we were driving on the freeway, our animals that are contained in the back of the vehicle could have been hurt by flying glass not to mention possibly jumping out of the vehicle. *ak | |||
| 05/31/2001 | 1 | 04/01/2000 | |
| While consumer was driving at about 60mph back windshield shatterd without any warning. contacted dealer, and the dealer was not willing to do anything.*ak | |||
| 02/05/2001 | 1 | 04/01/2000 | |
| I was driving south on i95 through bucks county pa and the rear window shattered and blew out. the price listed in damages was the list price for a new window. i was that there was a report on the news about windows blowing out but have not confirmed the information. *ak | |||
| 11/10/2000 | 1 | 10/06/2000 | |
| Window mouldings are fit poorly. *slc | |||
| 11/01/1999 | |||
| Shortly after purchasing the vehicle the left rear window began leaking during the rain. after two repairs the luggage rack was replaced and the seals around the windows were replaced. the tail light casings began to collect water after the second repair. after close inspection the case surrounding the tail lights were rusted. i have had the vehicle at the dealership 4 times for the leaking and it has not been fixed. water is gettiing into the electrical system of the vehicle through the tail lights. i have also taken the truck in 3 times for a grinding noise when braking. the dealer reported that it was an issue with the rotors and the problem was fixed. the brakes continue to grind during braking at slow speeds as well as fast braking. the lights and windows in the back of the vehicle are leaking to the point that the vehicle smells musty because of the water leaks. the dealer will not do anything about the water damage or the leaking. i am concerned that this will short out the electrical system on the vehicle and possibly result in a fire. i have asked for a representative from ford to inspect the vehicle and the dealer refuses. i have also contacted the customer assistance center for ford motor company. please provide assistance with this issue. | |||
| 11/01/1999 | |||
| Everytime it rains tail lights fill up with water. also, water enters in the vehicle through the back windows. vehicle has been taken to the dealer on 4 different occasions. dealer has resealed lights and windows as remedy, but the problem still occurs. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 09/15/2001 | 3807 | ||
| 1st transmission was found to have been sent from factory with no 2nd gear, which resulted in 3rd gear being destroyed, this was after 2 visits with could not verify comments. so at 3807 miles transmission 2 was put in, i was never told this was a refurbished transmission. oct 30,2000 back in for a chirping sound while idling.jan 19,2001 back in for oil in air filter, and transmission sticking at 20 mph.seatbelts also on recall list.jan 23,2001 back in, still sticking at 20mph. car found to be staying in 3rd gear, repairs made with gasket-trans v, mercon r v aut,gasket asy - tra, processor asy, and pats key all being replaced. mar 9,2001 2nd key set will not start car, car reprogrammed.7/19/01 car back in shop, whines when turning,slowing down,accelerating, could not verify. hesitate, then surges at 50mph,could not verify, passenger window will not roll down, replace switch.radio lights suddenly go off, radio stays on, replace radio. 6/05/2003 car seems to lose power, still running but wont drive, 60mph on a freeway!! car returns to normal for a few mins. then o/d turns off, and light starts flashing about o/d turned off. get to dealer- 4th gear wrong ratio, needs overhaul of transmission,o/d band & clutches are damaged. cracked upper intake manifold, manifold & iac valve need to be replaced.car is now at 59,700 miles,warranty expired, and ford and dealership say i have to pay to fix transmission with documented problems, and i find out it was refurbised at that! dealer and ford will not stand behind vehicle because it has worked for 48,000 miles, calls in to ford regional manager, and complaints being filed any where i can. | |||
| 10/22/2003 | 31242 | 1 | 07/15/2000 |
| My 2000 ford explorer's passenger-side rear power window shudders when it is rolled down. yet ford has instructed me through our local dealer that it is a common problem in explorers, hence it is deemed normal. i had followed the proper channel to complain to ford's vp of customer relations but they just notified me by mail the matters considered closed. following are more details. 1. first visit on may 7, 2003. dealer claimed weather strip was too brittle. part ordered. 2. second visit on june 4, 2003. weather strip replaced. problem persisted. 3. third visit on september 12, 2003. lubed regulator. problem persisted. 4. last visit on october 22, 2003. dealer contacted ford technical assistance and was told to check for loose bolt, which was replaced. problem was still there when i picked up the car. 5. service representative was instructed by ford to inform me that the shuddering is common to all explorers and is considered normal. hence, though problem is not fixed, ford will not authorize any more repairs. indeed, an examination of other explorers in dealer's lot prove that many have the same shuddering problem, while some shake even more violently than mine does. in all cases, the problem seemed to be confined to the rear windows. even the dealer representative admits the operation of those shuddering windows is not normal. i submit to you that an ill-fitted window that binds can shatter and seriously injure any passenger sitting next to it. if all explorers have a loose bolt in the seat-belt assembly, they wouldn't consider that normal just because it happens with high frequency. be it a quality or design oversight, ford cannot be allowed to use a low standard as excuse to renege on a warranty repair. *la | |||
| 08/13/2001 | 5 | 05/01/2000 | |
| This exlorer/eddie bauer was leased brand new. i have had nothing but problems beginning with the first week of having it (ie. stalling, shutting off, engine failure, excessive wind noise, window/radio replacement, inaccurate fuel readings etc..). i have been bounced back and forth between the service and sales dept. of the dealship. their favorite answer to a problem is, we are unable to duplicate consumer concern. hello!!!!, this is why you get paid the big bucks! i am not an engineer or savy with vehicle terminology. however, i think i'm smart enough to know there is a major problem here. i am a single parent who is concerned for myself and child's safety. this has been a nightmare for me and i am reaching out to whomever will listen to my concerns. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 07/01/2000 | |||
| Positioning of rear view mirror on windshield creates serious blind spot out front window. *ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 07/16/2004 | 41236 | 100 | 06/15/2003 |
| I have a ford 2000 explorer xlt. the rear wiper works when it wants to usually when i don't need it and i am on the second motor for it. the check engine light stays on for three or four days then goes out for one or two then back on. i have lost all faith in ford. at times it will shut off when i am driving and it starts right back up, but won't idle for about 2 days after that. i've had it with ford no wonder their having problems selling their auto's. i am about to trade the vehicle and it sure won't be for another ford. *jb | |||
| 11/20/2004 | 1 | 02/18/2000 | |
| For approximately two weeks prior to december 5th, 2004, the heat element in my 2000 ford explorer driver seat would become painfully hot under the left leg near the torso to the point where it needed to be manually turned off each time. it was turned off as it became painful, and we were concerned we would become burned and would the seat catch on fire. my other concern for this is someone, such as a diabetic, with neuropathy wouldn't feel the intensity of the heat and become burned. 2) approx 2 weeks after the initial event the seat light will come on but no heat is produced. why did it take 2 weeks for the element (assumed) to burn out? 3) the car is scheduled to go to an independant mechanic as i do not trust ford to do the right thing. the dealer is not concerned that my driver airbag light goes on and off at will for days or weeks at a time. they recalled the 98 and 99 models for a tensioner pulley problem and issued a service bulletin for the '00 but the dealer wants to charge $500 for the repair......most defects i took in for warranty repair remain unfixed, (mostly electrical in nature) including a rear wiper that rarely goes on, radio stations and clock display that occasionally can be seen and a rear passenger door handle that after 5 attempts (ford went against their engineer recommendations to do a recall) will unlock with power lock but the unsuspecting or in a hurry will just about rip a hand off to get it open.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 08/19/2003 | 32000 | 1 | 07/01/2000 |
| Vehicle overheated/ thermostat, rear wiper motor stopped working, check engine light stays on continually, belt squeals on rainy days, radio comes on by itself, tires to be replaced, lived at same address since vehicle purchase and not even a notice for recall on tires.*ak | |||
| 08/19/2003 | 1 | ||
| Upon starting vehicle windshield wipers engage without warning. *ak | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 11/15/2004 | 3 | 06/24/2000 | |
| 1) inadequate driver's seat latch - driver cannot position seat back properly; 2) running boards rusting without cause; 3) roof rack peeling without cause, and nothing has been done to correct these problems; ford dealerships cannot explain why the running board is rusting or the reason for the roof rack peeling. *ak | |||
| VISIBILITY - WINDSHIELD | |||
| 09/15/2003 | 31077 | ||
| The first time i had a problem is when my car wouldn?t start on my way to work, and the check engine light came on. it was a few days after i gotten it. so i took it in and they said they checked the engine and turned off the light. they told me i should have it serviced. so i did. the other time i took it in, it had died on me while driving down my uncles apartment hill. they said they were getting some weird codes from the computer or something. they said they would get me an appointment with ford. then they call later that day and tell me they will bring someone in to look at the car who specializes in ford models. i needed a car so i had to rent a car while they had my car in the shop so that i could take my son to the sitters and have a way to work. only to find out when i got my car back, that unfortunately they didn?t have the tools to fix the problem so they will be sending my car to ford. so far its been about a week, they have not called me with a confirmed date on when i can take my car in to fix. yesterday, (nov. 11) the engine would lug, once in a while my car will die out. when i started it up again about 5 minutes later, my check engine light wouldn?t go off. i called it in when i got to work. they told me that i could still drive it if it doesn?t seem different from before. i am still driving it, mostly because if i take it in, i won?t have any way to work and back home. they said they don?t give out loaners. i?ve been told that the car has multiple problems, and most of them different every time i go in. one time it was some kind of code stating that it thinks it?s a stolen car, now it some kind of timer. the first time it was cause i needed a service. it seems like the longer i drive my car the worse it?s getting. but really i have no choice. they won?t give me a loaner. i am paying major bucks to rent a car since i?m only 19. it cost me $65 the time i rented one cause i wouldn?t have a way to work. | |||
| 05/31/2001 | 1 | 04/01/2000 | |
| While consumer was driving at about 60mph back windshield shatterd without any warning. contacted dealer, and the dealer was not willing to do anything.*ak | |||
| 04/08/2001 | |||
| Vehicle was parked and consumer noticed passenger's side middle window, vent window, was completely shattered into small pieces. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 02/23/2008 | 100000 | 1 | 09/01/2000 |
| Tl*the contact owns a 2000 ford explorer. for the past two months, the contact has experienced electrical failure with his vehicle. the instrument panel and headlights do not illuminate, the windshield wipers work intermittently, and the battery is always low. the vehicle was taken to the auto garage, but they were unable to diagnose the failure. the vehicle was taken to the dealer on april 8, 2008 and they stated that the headlight and globe wiring were the cause of the failures. the cost of the repair is $800. according to the manufacturer, the dealer informed them that the failure was not under the hood; therefore, they were not responsible. the contact believes that his vehicle is included in nhtsa campaign id number 00v072000 (electrical system:fuses and circuit breakers) and he did not receive a recall notice. the vin, engine size, and number of cylinders were unknown. the current and failure mileages were 100,000. updated 05/19/08 *bf updated 05/19/08. *jb | |||
| 01/30/2005 | 1 | ||
| While driving, the windshield wiper failed. the driver's side door locked on it's on. the consumer was unable to unlock it from the outside. the driver has to go through the passenger's door to get inside the vehicle. the vehicle was taken to a garage for inspection. the mechanic informed the driver that the power train control module needed to be replaced. please provide further details. | |||
| 12/12/2003 | |||
| Consumer stated that windshield wipers would not stop at the resting place. consumer took vehicle vehicle to an independent mechanic, and was told that he needed a gm motor. consumer called the manufacturer, and was told that his vehicle was not on recall.*ak | |||
| 07/02/2002 | |||
| Windshield wipers work intermittently, cut off at anytime, almost causing an accident.*ak | |||
| Windshield wipers intermittently become inoperable in rainy weather conditions, cause unknown. please give any further details.*ak | |||
| 01/01/2000 | |||
| 16 tire recalled elsewhere, ford not honest, replaced myself $544.47. *ak (dot number: vdcu1px469 tiresize: 255/70/r16) | |||
| 09/03/2000 | 3 | 09/01/2000 | |
| Brakes failed on more than one occasion. took to dealer on sep.4 told on the 5th that nothing was wrong with them. i beg to differ because i didn't stop when i applied my brakes. rear windshield wiper moter is already out and had to be replaced. the front seat tracks also need to be replaced because they don't stay latched or they will not come up when you try to get them to. i was told the tires on my truck were fine, but i have a piece of the tire missing. i went on a trip to tenn. and it was 100+ degrees. we were stuck in traffic for over an hour. when we started traveling on the interstate again i had a horrible vibration in my truck while driving at 60 mph.( dot number: 8hxl tire size: p235/75r15 ) | |||
| 08/03/2000 | 10 | 12/01/1999 | |
| While engaging the turn signal and making a turn, the windshield wipers will engage. the dealer has been contacted and i was told this was part of a recall for 1999 models, but he hadn't heard about this on the 2000 models. said it is result of failed multi-function switch. | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - LINKAGES | |||
| 11/15/2004 | 3 | 06/24/2000 | |
| 1) inadequate driver's seat latch - driver cannot position seat back properly; 2) running boards rusting without cause; 3) roof rack peeling without cause, and nothing has been done to correct these problems; ford dealerships cannot explain why the running board is rusting or the reason for the roof rack peeling. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 07/10/2004 | 1 | ||
| The turning left smoke was coming through the windshield wipers. consumer was able to maintain control of the vehicle, and drove it home. the cause had not been determined. consumer will contact the dealer in the near future. *ak | |||
| 07/07/2004 | 70600 | 5 | |
| While driving at any speed windshield wipers engaged lntermittently. the cause has yet to be determined. *ak | |||
| 51000 | 1 | ||
| Windshield wipers experienced the same defect as stated in recall 03 v 159 000; but this vehicle was not included in recall due to vin.*ak | |||
| 03/08/2000 | 50 | ||
| Consumer was traveling about 65 mph on highway, and without prior notice windshield wipers stopped working intermittently. dealership was aware of problem. also, when consumeer started vehicle he had to shake shift selector in order for it to crank. filures occur sporadically. *ak | |||
| Intermittently windshield wipers automatically come on. please provide further details. *ak | |||
| 04/11/2000 | 3 | 10/01/1999 | |
| This is a chronic problem affecting electronic (wipers, turn signal, instrumentation). *ak | |||