Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 16618 | 02/01/2003 | 10002499 | Illuminated air bag warning lamp with diagnostic trouble code (dtc) b2292. *tt | 09/03/2003 | |
| AIR BAGS - FRONTAL | |||||
| 17640 | 03/01/2004 | 10007412 | Poor fit between driver air bag and steering wheel. *tt | 06/22/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS | ||||||
| EA02010 | FORD MOTOR COMPANY | 07/02/2002 | 02/25/2003 | MIS-ASSEMBLED AIRBAG CLOCKSPRING | ||
| In july 2001, ford issued a special service message announcing that some air bagclockspring devices may produce noise when the steering wheel is turned full left or right.ford was aware that some clocksprings may have been improperly installed.the improper installation may also cause an open circuit and the air bag warning light to illuminate.starting with vehicles produced in september 2001, ford adding length to the clockspring wire to reduce the likelihood of damage from improper installation.odi's investigation revealed 32 comlaints (vehicle built prior to sept. 2001) of warning light but no crashes, injuries, lawsuits or claims.a safety defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will take further action if warranted by the circumstances.see attached summary report. | ||||||
| SQ01015 | FORD MOTOR COMPANY | 12/12/2001 | 07/02/2002 | INOPERATIVE AIR BAG SYSTEM | ||
| Allege improper installation, the air bag clockspring wiring assembly can be damaged and can affect the performance of the air bag system during frontal crashes. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 04/01/2011 | 291000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the when the gear was shifted into reverse there was an explosion under the hood, the air bags deployed, and the engine caught fire. the fire department was present. the vehicle was not taken to the dealer. the contact also wanted to state that the vehicle was taken to the dealer several times for the gears slipping, the transmission was rebuilt; however the failure was not corrected. the contact and the passengers suffered injuries. the vehicle failure and current mileage was 291,000. li | |||
| 07/23/2012 | 38089 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the driver of the vehicle was forced off the road by another vehicle, causing the driver to lose control and the vehicle to roll over several times. the air bags failed to deploy. the contact was a passenger in the vehicle and sustained injuries to the head, ankle and ribs. in addition, the contact sustained several lacerations and bruises. the driver of the vehicle was killed and the vehicle was destroyed. the vehicle was not diagnosed by a mechanic or an authorized dealer for the air bag failure. the manufacturer was not contacted about the failure. the failure mileage was 38,089. | |||
| 07/23/2012 | 38089 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that the driver of the vehicle was forced off the road by another vehicle, causing the driver to lose control and the vehicle to roll over several times. the air bags failed to deploy. the contact was a passenger in the vehicle and sustained injuries to the head, ankle and ribs. in addition, the contact sustained several lacerations and bruises. the driver of the vehicle was killed and the vehicle was destroyed. the vehicle was not diagnosed by a mechanic or an authorized dealer for the air bag failure. the manufacturer was not contacted about the failure. the failure mileage was 38,089. kmj | |||
| 07/23/2012 | 38089 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving, the vehicle was forced off the road by another vehicle causing it to roll several times. upon impact, the airbags did not deploy. the driver of the vehicle was fatally wounded in the crash. the contact sustained head, ankle, and rib injuries along with cuts and bruises. the vehicle was completely destroyed. the vehicle was not diagnosed by a mechanic for the failure. the manufacturer was not contacted about the failure. the failure mileage was 38,089. mh | |||
| 11/24/2012 | 150169 | 1 | |
| While driving down the road my airbag light comes on. on occasion i am just thankful that my air bag has not gone off yet. also while driving my door ajar light & dome lights come on. *tr | |||
| 11/24/2012 | 150169 | ||
| While driving down the road my airbag light comes on. on occasion i am just thankfull that my air bag has not gone off yet. also while driving my door adjar light & dome lights come on. | |||
| 09/05/2012 | 250100 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving 20 mph, he inadvertently stepped on the accelerator pedal and crashed into a pole. the contact suffered a bruised chest, ribs armpit and wrists. he also sustained injuries to the knee and neck. the vehicle was destroyed. all of the air bags in the vehicle failed to deploy. the failure and current mileage was 250,100. kmj | |||
| 07/06/2012 | 56705 | ||
| Tl* the contact owns 2002 ford explorer. the contact was attempting to park and haphazardly depressed the accelerator pedal as opposed to the brake pedal. the vehicle accelerated rapidly, causing the contact to crash into a building. the air bags did not deploy and the contact sustained injuries as a result. a police report was not available. the vehicle was towed to the contact | |||
| 07/06/2012 | 56705 | ||
| Tl- the contact owns 2002 ford explorer. the contact was attempting to park and haphazardly depressed the accelerator pedal as opposed to the brake pedal. the vehicle accelerated rapidly, causing the contact to crash into a building. the air bags did not deploy and the contact sustained injuries as a result. a police report was not available. the vehicle was towed to the contact | |||
| 07/06/2012 | 56705 | ||
| Tl- the contact owns 2002 ford explorer. the contact stated while parking her vehicle she press on the accelerated trying to brake and crushed in to the bank. the air bag did not deployed. the contact was the only injured. the vehicle was towed to her home. the manufacturer was not contacted. the failure and current mileage was 56,705.jp | |||
| 03/13/2012 | 144000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while traveling 25 mph, the passenger attempted to secure their seatbelt when the driver and passenger side air bags deployed erroneously and without warning. the vehicle was taken to the dealer where the contact was told that the air bags were no longer covered under warranty and provided no assistance.the contact referenced nhtsa campaign id number: 00v179000(air bags:side window) but was advised by the manufacturer that the recall was irrelevant to the 2002 model year explorer. the vehicle was not repaired. the failure and the current mileage was 144,000. kmj | |||
| 03/13/2012 | 144000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while traveling 25 mph the side air bags on each side deployed without on the vehicle being hit. the contact stated the air bag light was not on before or after the incident. the vehicle was taken to the dealer and the contact was told the air bags were no longer under warranty and there was nothing that could be done. the contact stated the air bags deployed when the passenger side seat belt was pulled and that there was a nhtsa recall campaign id number:00v179000(air bags:side window) issued for the 2000 ford explorer that the manufacturer said is not relevant to the 2002 model year the failure mileage and current mileage was 144,000.rl | |||
| 01/17/2012 | 130000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact started the ignition and the air bag warning indicator continuously illuminated until the engine was turned off. the vehicle had not been diagnosed or repaired. the manufacturer was not notified of the defect. the approximate failure mileage was 130,000. kmj | |||
| 01/17/2012 | 130000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact started the ignition and the air bag warning indicator continuously illuminated on the instrument panel until the engine was turned off. the vehicle had not been diagnosed or repaired. the manufacturer was not notified of the defect. the approximate failure mileage was 130,000. js | |||
| 07/01/2011 | 70000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that the air bag warning light was illuminated. the dealer made four attempts to duplicate the failure by replacing the driver and passenger side seat belt pretensioners however, the failure continued to occur. the manufacturer had not been notified. the current mileage was 165,000 and the failure mileage was 70,000. the vin was unavailable. kmj | |||
| 07/01/2011 | 70000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated the air bag light was illuminated. the dealer made four attempts to duplicate the failure by replacing the driver and passenger side seat belt pretensioners however, the failure continued to occur. the manufacturer had not been notified. the current mileage was 165,000 and the failure mileage was 70,000. the vin was unavailable. bw | |||
| 09/18/2011 | 135000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that after loosing control of the vehicle and crashing into a pole, none of the air bags deployed. a police report was filed and the driver sustained minor contusions. the passenger suffered a broken arm. the vehicle was towed to a local mechanic. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure and the current mileage was 135,000. | |||
| 09/18/2011 | 135000 | ||
| Tl - the contact owns a 2002 ford explorer. the contact stated that after loosing control of the vehicle and impacting a pole none of the air bags deployed. a police report was file and the driver sustained minor contusions and the passenger broke her arm. the vehicle was towed to a local shop. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure and current mileage was 135,000. pm | |||
| 09/01/2008 | 85000 | ||
| I bought my 2002 ford explorer in 2005. at about 85000 miles i noticed the transmission started to slip and often jerks real hard when shifting into 3rd. i had the transmission fluid changed by an authorized ford dealer in my area and they told me there are no metal shavings in the fluid, however, they did tell me that the 2002 fords are well knows for having transmission problems and they see it all the time in this make model and year. i called ford and they told me there are no recalls on the transmission, however, reading all the problems on the internet about owners who have complained, i feel there should be a recall on this because it is a safety issue! | |||
| 09/01/2010 | 70000 | ||
| Air bag warning light came on,pulled plug apart under drivers ,seat sprayed cleaner on it put it back together, took care of that problem. gear shift lever sheared off. ford says you need to replace steering column. went online found a man in sweden that made a replacement part,ordered it ,put it on ,works great. (why couldn't ford supply one?) the transmission is starting to act up, you shift in to drive it hesitates and leaps forward, quite hard, same in reverse. ford should recall this before someone gets hurt. | |||
| 11/03/2010 | 99623 | ||
| I am so disgusted after reading all the same problems with the 2002 ford explorer. i too have the airbag problem, they told me it was the airbag pretentioner and it is $650.00, now my air bag will not deploy if i get into an accident. i have the extended deluxe warranty that wont cover it. i also have a problem with the rear temp and mode actuators that failed and binding again not covered under warranty that is $510.00 to repair. i truly think ford should recall these same problems. | |||
| 03/24/2002 | 172000 | ||
| Tl. the contact owns a ford explorer. the contact stated while driving 25 mph the air bag indicator light comes on. this indicator means the air bag may or may not deploy during a crash and can deploy without being involved in a crash. the contact has taken the vehicle to have the pretension set and clock spring replaced seven times. none of those repairs has remedied the issue with the air bag indicator. the contact stated this is a major safety issue because the air bag will not deploy if a crash occurs and it may deploy while driving. the failure mileage was 172,000. jo | |||
| 06/05/2010 | 121000 | ||
| Tl- the contact owns a 2002 ford explorer; he stated that the air bags lights illuminated on the dashboard on june 5, 2010. he contacted the dealer and was advised that a diagnostic for the vehicle would be at his expense. the manufacturer was not contacted. the failure and current mileage were 121,000..mr | |||
| 01/10/2008 | 90527 | ||
| I have a 2002 ford explorer. for the last 2 years the air bag light is coming on and off. finally i took it for inspection and it didn't pass because the light was on and is a safety issue concern. i contacted ford motor company and because there is no a recall they would not fix the problem, despide of all hundreds of complaints about the same issue. probably waiting till someone die...toyota is the best example of ignoring problems like this... | |||
| 11/11/2009 | 174000 | ||
| Tl* the contact owns a 2002 ford explorer. while driving 15 mph she lost vehicle control, and then the vehicle rolled over. the airbags did not deploy. the manufacturer was notified and she was advised that the non-deployment of the air bags were normal. the current and failure mileages were 174,000. | |||
| 11/27/2009 | 93492 | 1 | |
| My suv hit a concrete wall on the i-94 eastbound freeway, the impact torn my front end a part. a highway patrolmen said that the impact should have deployed both my front airbags, but it didn't, now i am concerned. *tr | |||
| 06/25/2009 | 96273 | 1 | |
| Issue is with the airbag warning lamp coming on and disabling the airbag system in a 2002 ford explorer. per the error code lfc 34 the issue is the passenger side seat pretensioner, though this also happens with the driver side. there is currently a tsb out article no 03-11-3. for my vehicle the replacement part# is 1l2z-78610e22-aac. this failure is current everything the vehicle is turned on. *tr | |||
| 12/19/2008 | 82000 | 1 | |
| Air bag light. *tr | |||
| 04/02/2009 | 12000 | 1 | |
| My air bag light goes on and off alot. *tr | |||
| 03/07/2009 | 89000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that the air bag indicator illuminates intermittently. he has taken the vehicle to the dealer on numerous occasions and they have replaced several components; however, the failure still persists. the dealers were unable to determine the cause of the failure and provide a remedy. there were no recalls available. the failure mileage was 89,000. | |||
| 01/08/2009 | 76000 | 1 | |
| Have had to replace both rear wheel bearings on 2002 ford explorer limited, also had to replace both rear springs. lucky my wife has good hearing so she noticed the noise as soon as it started or else may have went far enough to loose wheel. had rear springs and wheel bearings replaced at a cost of approximately $1100.00 . after reading complaints and talking with other explorer owner i feel it should have been a recall for factory to fix. also have recurring problem with airbag warning light coming on. have to jiggle wires under passenger seat to make light go out. *tr | |||
| 04/01/2006 | 60000 | 1 | |
| We have a 2002 ford explorer. the airbag warning light is on and stays on. it's been like this for a while now. i never thought much of it until i got online researching it and found that not only that it is a common problem, but a very dangerous situation. apparently the airbags will not even work. from what i found the problem has to do with a cable that connects the seatbelt locking mechanism to the srs system is to short also a possible problem with a clockspring. by doing something as little as moving the drivers seat all the way back can trigger the warning light because the cable is to short. i learned this mostly through people over the internet who took there vehicles to ford dealerships and was told that was the problem. i called ford to see if there was a recall on it or if they would fix it. no recall and won't pay to fix. ford knows about the problem and knows what the problem is. i read that ford sent a memo out to it's dealerships telling them about the problem had a memo number forgot to write it down. this vehicle is a family vehicle and that's the primary reason we bought it. i would think that this being such a serious safety issue that ford would fix no problem, but at the very lest somebody should be able to make them fix this. i don't know what are the parameters for a recall to be issued, but i do know that if this does not call for one then who or what is the nhtsa for. i guess it takes a lot of people getting hurt or dyeing for something to be done. *tr | |||
| 10/22/2008 | 47600 | 1 | |
| Tl*the contact owns a 2002 ford explorer. the contact stated that the air bag indicator remained illuminated. the dealer stated that the seat belt latch system does not work and they are charging him to diagnose and repair the failure. the contact stated that it is a safety hazard that the seat belt does not work. the failure and current mileages were 47,600. updated 12/10/08 *cn both of the rear springs broke and the rear axle bearing was bad. updated 12/16/08. *jb | |||
| 03/01/2007 | 56000 | 1 | |
| 2002 ford explorer airbag light has been on. i took it to the dealer and they said it needs a pretensioner repair kit installed for $650. i declined service. i looked on the internet and their are lots of complaints; in july 2001, ford issued a special service message announcing that some air bag clockspring devices may produce noise when the steering wheel is turned full left or right. ford was aware that some clocksprings may have been improperly installed. the improper installation may also cause an open circuit and the air bag warning light to illuminate. starting with vehicles produced in september 2001, ford adding length to the clockspring wire to reduce the likelihood of damage from improper installation. *tr | |||
| 09/01/2008 | 58000 | 1 | |
| 2002 ford explorer, wheel bearings went out (pre-maturely as on thousands of this model car)and airbag disconnected (ford made cable too short under driver's seat.) lucky we caught it before wheel flew off and airbag didn't deploy! *tr | |||
| 01/01/2007 | 40000 | 1 | |
| On my 2002 ford explorer suv i have had to replace 3 of the 4 wheel bearings and hub assemblies(approx $250 each), with the 4th not far behind. i have also had to replace the 4-wheel drive module(approx $400-$500). i have had problems with the rear window motors going bad and having to replace these too. the air conditioning unit has stopped working. the passenger air bag dummy light has come on for no reason. the seat belt warning chime often comes on and will not go off, even though you have buckled your seat belt. you have to slam the buckle into place for it to go off and sometimes this does not work either. the transmission is now making a lovely clunking sound when shifting from park to drive and when you try to put it back into park, it does not want to. you have to put it up to park as far as it will go then go back to neutral and then into park from there. we have replaced the emergency brake shoes on both sides because they were completely worn off even though we do not use the e-brakes. these problems are just piling up one after another. i went to an internet site that has complaints about vehicles and found that there are hundreds of others with the same problems on their 2002 ford explorers of all kinds (xl, eddie bauer, special edition, etc.). why hasn't ford done any recalls for these problems? does it require multiple injuries or even death for them to take responsibility??? *tr | |||
| 03/14/2008 | 90300 | 1 | 11/15/2006 |
| We got in to a head on collision and the airbag did not deploy and we hit at about 45 m.p.h. on impact and nothing deploy soon after the crash the airbag light flashed for several days till we got the repair and they just reset the computer in the truck and now the airbag light is flashing only a week after they reset it and the ford company here has no reasoning or answer to why this happened and they refuse to help us on this situation so we have to turn to you and get this problem resolved quickly before someone gets seriously injured or killed. *tr | |||
| 12/23/2007 | 3 | ||
| On 12/23/07 my in-laws were involved in a rollover crash of a 2002 ford explorer. my wife and i witnessed the entire accident as we were following my in-laws home from church. a cardboard box was in the roadway, and my mother-in-law took action to miss the box. she steered around the box, but when she tried to correct the vehicle it got sideways and the front driver's side tire assembly broke away and the vehicle began to flip. the roof crushed about 15 inches, the airbags did not deploy and of course the front wheel had broken away. my father-in-law escaped with a few broken ribs, but my mother-in-law is in intensive care with several injuries. i know you have had several complaints about ford explorers, but isn't it time to do something about it before someone else gets seriously injured or even killed?*cn | |||
| 01/10/2007 | 1 | 10/23/2006 | |
| On the ford explorers 2002-2003 there is a passenger restraint fault where the airbag light comes on indicating that the passenger restraint and or driver restraint srs system is at fault. this is concerning me simply because it appears to me that this could cause the air bag to deploy while i am driving. *tr | |||
| 05/01/2007 | 1 | ||
| Had air bag light come on. it was a $44.00 harness that the dealer had a service bulletin telling him of the problem. it cost me 247 dollars to get the vehicle back. i have talked to several other 2002 explorer owners and they have had the same harness replaced at about 60000 miles. a complaint has been sent to the dealer for the labor charges which were or seemed excessive. *ak | |||
| 11/12/2006 | 156000 | 1 | 12/04/2001 |
| Airbag indicator light on the instrument cluster remains on after starting the vehicle. *jb | |||
| 02/21/2007 | 2 | 11/17/2001 | |
| My husband and i own a 2002 ford explorer xlt. the problem is with the airbag. the airbag light has stayed lit and needed repairs on 2 occasions. the first time this occurred was a year ago. at that time, we took the car to a ford dealership and were told the safety harness needed to be replaced and this was covered under the warranty. the airbag light has recently come on again. again, we took the car to a ford dealership and this time are told that another harness needs to be replaced and a wire under the seat is not working and the repairs (which are not under warranty) will cost approximately $370. i complained to the service manager that i feel i should not have to pay for these repairs as this problem occurred previously while under warranty and their previous repair should hold some guarantee. i was told this is not the case and that i would have to pay for these repairs. i find this completely unacceptable. i have no choice but to have the repair done as a non-functioning airbag is a serious safety concern. i am notifying the nhtsa and the consumer product safety commission of this serious safety issue that seems to be a recurring problem with my 2002 ford explorer. *jb | |||
| 08/24/2006 | 70700 | 1 | 08/02/2006 |
| Airbag warning light, flashes several times and then stays illuminated | |||
| 06/02/2006 | 80000 | 1 | 01/01/2002 |
| Dt*: the contact stated while driving 35 mph the vehicle was hit on the passenger side by another vehicle, spun around and flipped side to side several times. the air bags did not deploy in the vehicle. the vehicle was equipped with side curtain and frontal air bags. seat belts were in use however minor injuries were sustained. a police report was filed at the scene. the vehicle was towed to an independent repair shop for inspection. the manufacturer has not been alerted. updated 7/13/2006 - *nm | |||
| 05/10/2006 | 1 | ||
| 2002 explorer with 95k miles: power windows, airbag and front/rear wheel bearings. dealer was not surprised by these problems at all. $3k estimated repair cost. *nm | |||
| 02/13/2006 | 1 | 07/17/2004 | |
| First of all i have a humming sound coming from the rear of the vehicle i notice it most when we are traveling on the hwy at at least 55 mph or more. in oct. my brake light came on for no reason and now in feb. my air bag light came on for no apparent reason. *nm | |||
| 04/27/2006 | 53999 | 2 | 11/29/2002 |
| 2002 ford explorer, well serviced, less than 54000 miles on it. last week airbag light came on, flashed, then stopped. it didn't come on again until this week. took it to the torrance power ford dealership & they told my husband that it was a faulty spring that was sliding & coming in contact with the cruise control wire & probably shorted out. cost to fix, $467.00, called the ford co & they said airbag system was not under warranty & that there were no recalls. funny thing is, i am not the first person with a ford explorer that has had the same problem. we also asked if not serviced would the airbags deploy? they said they didn't know. *jb | |||
| 04/24/2006 | 1 | 02/20/2002 | |
| 2002 ford explorer. failed transmission, starter, rear wheel bearings, airbag, pinion, electric window. now loud sounds from rear of car. *jb | |||
| 01/26/2006 | 85000 | 2 | 07/01/2001 |
| Dt*: the contact stated the air bag light intermittently illuminates. the vehicle was seen by a dealer. the service department determined both front seat belts needed to be replaced due to the integrated air bag/seat belt system. the entire front seat belts were replaced accordingly but the air bag light later illuminated. the vehicle was taken back to the dealer. the service department suggested replacing the seat belts again. updated 3/3/2006 - the consumer has also had to replace the rear washer motor, odometer and has had problems with the automatic door locks. *nm | |||
| 01/20/2006 | 84000 | 1 | 10/01/2005 |
| Dt: the consumer stated while traveling 55 mph on a busy highway, a truck in front of the consumers vehicle started loosing debris all over the road way. the vehicle started to swerve; this in turn caused a four vehicle accident. this was a frontal impact on the driver's side. the airbags did not deploy. seat belts were in use. *jb | |||
| 09/10/2005 | 70000 | 2 | 05/10/2002 |
| Airbag light switched on, as a result of pre-tensioner failure from movement of the passenger seat. this also happened twice to a friend of mine with a 2002 explorer. abs light sensor failed. ** jb | |||
| 07/12/2005 | 30000 | 1 | 07/01/2003 |
| Dt: the consumer's father was in accident yesterday, july 12, 2005 at about 10:00 am. consumer says that vehicle was struck on the driver's rear corner panel breaking off the rear wheel on the driver's side. the air bag did not deploy. *jb | |||
| 03/28/2005 | 1 | 06/27/2002 | |
| My 2002 ford explorer front driver side airbag deployed when my wife started the car my 2 year old daughter was in the car also . we have a police report. my wife is terrified to get back in the car now. the people at ford want to charge me to fix the car, which is crazy. i am trying to find out if this has been reported before. | |||
| 08/18/2004 | 28000 | 5 | 05/01/2002 |
| Air bag light comes on frequently indicating the air bags are inoperable. the car has been repaired 5 times. ford cannot repair the issue. the district and ford corporate are non-committal. *jb | |||
| 10/26/2004 | 1 | ||
| While traveling at 20-25 mph consumer's vehicle was involved in a front end collision, and air bags did not deploy. driver sustained minor injuries.*ak | |||
| 11/12/2003 | 20392 | 2 | 07/27/2002 |
| Problems with the transmission, rear axle and seatbelts. (nar) *mr transmission problem was found out to be a problem in the rear differential. vehicle was serviced also for parking brake not locking in position. also, consumer encountered a problem with right rear hatch guide for door pin coming apart, and trim on driver's seat bottom was coming loose. in addition, air bag light on dash kept coming on and stayed on. *la *cb | |||
| 07/15/2003 | 20000 | 5 | |
| Anti-lock brake light comes on and you lose anti-lock brakes. the brake pedal pushes to floor was repaired 4 times already. in addition, the airbag is not operating, 2002 ford explorer xls. *la | |||
| 02/28/2003 | 0 | 02/15/2002 | |
| Airbag light was staying on. dealership states they deactivated the airbag system as they indicate no repair is available at this time. the connector is getting moved around and the pins are being spread causing poor contact drivers side. *nlm | |||
| 04/16/2003 | 1 | ||
| The air bag light illuminated on the dash board. *jb | |||
| 03/28/2003 | 16000 | 1 | |
| The air bag light illuminated on the dash board. *jb | |||
| 01/15/2003 | 1 | ||
| The air bag light illuminated on the dashboard and stayed on. *jb | |||
| 04/12/2003 | 19000 | 1 | 10/29/2002 |
| While pulling into parking space (right) in parking garage my explorer experienced a sudden accleration-at full throttle (snapping the steering wheel to the right) (extremely loud revving, whining and another sound like a bad belt screech all at the same time) before the crash. no brakes (pedal went to the floor). crashed into steel i-beam bending it and cracking concrete pillars. no airbag on impact. | |||
| 02/12/2002 | 10/29/2002 | ||
| While pulling into parking space (right) in parking garage my explorer experienced a sudden accleration-at full throttle (snapping the steering wheel to the right) (extremely loud revving, whining and another sound like a bad belt screech all at the same time) before the crash. no brakes (pedal went to the floor). crashed into steel i-beam bending it and cracking concrete pillars. no airbag on impact. | |||
| 6 | 08/02/2001 | ||
| Air bag light comes on intermittently. control module replaced three times. however problem still exist. vehicle in service 5 or 6 times. *tt *nlm | |||
| 10/09/2002 | 2 | 07/01/2002 | |
| My truck rolled at 35 mph 2 times and did a 180 the airbags never went off. causing me to suffer injuries to my head chest and legs. mr | |||
| 07/04/2002 | 4 | 04/01/2002 | |
| Car was on a family trip when abs light came on for no reason. dealership can not get the light back on. car was started in the morning and air bag light flashed and then stayed on and the dealership said it was due to a short. day after it was in the shop for the air bag light the car would not start. would not turn over. it will be in the shop again. for the third time in 6 months.*ak | |||
| 06/20/2002 | 1 | 06/01/2001 | |
| Severe frontal damage. vehicle total loss. why did air bags ot deploy???*ak | |||
| 04/30/2002 | 1 | ||
| Consumer states that while traveling at 40 mph, consumer hit another vehicle that failed to stop at a light. consumer states none of the vehicles airbags deployed. please provide any further information.8jb | |||
| 05/11/2001 | 1 | 05/11/2001 | |
| Air bag warning light remains illuminated, indicating a malfunction. dealer states that air bag module is defective. *ak | |||
| AIR BAGS - FRONTAL | |||
| 12/08/2009 | 97701 | 1 | |
| 2002 ford explorer air bag did not deploy in crash. driver stated that a white smoke/powder occurred but the air bag did not deploy during the accident. the air bag warning light is currently light on the dashboard. *tr | |||
| 05/10/2009 | 131000 | 1 | |
| Tl* the contact owns a 2002 ford explorer limited edition while idling at a stop light, the drivers side front airbag deployed without warning. she had experienced between 5-6 major collisions/crashes with the vehicle and suspects that the failure of the airbags were due to the incidences. the manufacturer did not speculate that the previous crashes caused the airbags to deploy. the manufacturer would not take any liability for the failure, and repairs cost over $3,000.00. no repairs had been made to the vehicle to date. the failure and current mileages were 131,000. updated 11/23/09. *lj the rear pinion seal was leaking. updated 11/24/09 | |||
| 06/23/2009 | 48000 | 1 | |
| Air bag deployed while vehicle was parked, no impact. key was turned on to listen to radio while driver was cleaning the cargo area. vehicle had been in to local ford dealership twice before with air bag light and steering column spring to be replaced. vehicle is no longer under warranty, ford is not wanting to pay for repairs even though' it was under warranty when the first air bag light issue came about. we are now without the vehicle for 4 months, it is not repaired and ford wants to replace all the air bag components because they do not know what happened or caused the air bag to deploy. *tr | |||
| 12/31/2008 | 34200 | 1 | |
| 2002 ford explorer xls was involved in a front end accident at about 80mph and the airbags did not deploy. as a result the front seat passenger hit her head against the dash broke her jaw and ruptured three vessels in her brain which lead to her having a stroke and lost use of the right side of her body. *tr | |||
| 10/15/2008 | 70000 | 1 | |
| Front passenger air bag light went on when my son sat in the seat. took car to dealer to see if there was a problem. they said something was faulty. extended warranty won't cover it. isn't this required by law if it is a defect that the dealer fix it at no charge? *tr | |||
| 10/30/2008 | 125 | 1 | |
| 2002 ford explorer, 125k miles. airbag warning light stays on. mechanics diagnosed as a bad pre-seatbelt tensioner contact, mechanic said that moving drivers seat back and forth degrades the contact and would not allow the air bag to function in a crash. *tr | |||
| 08/23/2003 | 25000 | 1 | |
| My daughter was in a collision in 2003 in my 2002 ford explorer. i had it only a couple of weeks. the airbag didn't deploy, and now that it is 5 years later,the air bag light stays on,but i have not been in a crash. i took it to the local dealership in houston, but they were of no help! *tr | |||
| 02/18/2007 | 1 | ||
| Paint is blistering and chipping on the hood and fender of my 2002 explorer. abs light comes on and airbag light stays on. *tr | |||
| 08/20/2006 | 74300 | 1 | 12/10/2001 |
| There was an accident. hit another car at about 40 miles an hour and the front drivers and passenger airbags did not deploy. there were two injured. the frame wasn't bent and the engine was okay. what saved the passengers was an add-on bumper guard i had on the front. truck was towed to a ford dealership and the service manger said the same thing about the bumper guard. *jb | |||
| 12/26/2005 | 70000 | 1 | 03/10/2002 |
| Ford explorer 2002 2 wheel drive was driving at 65 mph on freeway. a car cut off the ford and anti lock brakes were applied. brakes locked and driver lost control of suv. suv rolled over and off the freeway. side air bags and front air bags did not deploy. *jb | |||
| 11/17/2005 | 47000 | 1 | 09/01/2002 |
| Dt: the contact's vehicle was involved in a frontal impact at highway speed and driver's side airbag did not deploy. the passenger's side airbag deployed. however, there was no occupant in the passenger seat. she was wearing a seat belt. the contact sustained head and neck injuries the vehicle was damaged extensively, especially in front area. a police report was taken at the scene. the vehicle was not inspected by a dealer or mechanic. the vehicle was totaled, and the insurance company currently has possession of the vehicle. *ak | |||
| 10/03/2005 | 51500 | 1 | 06/15/2002 |
| Dt: the contact's vehicle was involved in a head on collision at 45 mph,. upon impact, no air bags deployed. the vehicle was totaled. the insurance company now has possession of this vehicle. there has been no investigation as to why the air bags did not deploy. he does have photographs of the vehicle. the contact sustained minor scrapes and sore muscles. a police report was taken at the scene.*ak updated 11/29/2005 - *nm | |||
| 06/04/2005 | 1 | 06/15/2001 | |
| Dt: the contact owns a 2002 ford explorer xlt. the contact was involved in a frontal collision on 6-4-2005 while driving at 55 mph. upon impact, air bags did not deploy. the occupants were wearing seat belts. srs light was on prior to the crash. vehicle was taken to dealer and fixed once because the light was on, and a week later it was replaced, and the light came back on again. police report and photographs are available for analysis. *ak | |||
| 03/17/2005 | 23000 | 1 | |
| After starting the vehicle driver's air bag deployed. dealership was notified, but did not resolve the problem. *ak | |||
| 01/10/2005 | 1 | ||
| Steering column broke while driving. consumer applied the brakes, and the pedal went to the floor. consumer lost control of the vehicle, and it crashed into a guard rail. upon impact, both air bags failed to deploy. driver sustained minor injuries, and went to the doctor on her own. vehicle was towed, and totaled out by the insurance company.*ak | |||
| 08/27/2004 | 1 | ||
| While driving at 45 mph consumer's vehicle was involved in a front end collision. upon impact, front and side air bags did not deploy. no warning light appeared prior to the crash. dealership was notified. *ak | |||
| 08/04/2004 | 1 | ||
| While driving 35 mph consumer's vehicle was involved in a frontal collision. upon impact, both frontal air bags failed to deploy. driver sustained minor injuries. vehicle was towed tot he dealer for inspection. *ak | |||
| 05/25/2004 | 39123 | 2 | 11/01/2002 |
| My daughter and i were involved in an auto accident in my 2002 ford explorer when another vehicle pulled out in front of us. i was traveling approximately 60 mph prior to slamming on my brakes. the ems driver estimated impact at 40 mph. my vehicle sustained $6600+ in damages to the front end. neither the driver nor passenger side airbag deployed. the ems driver and the wrecker said given the damage to the front end of my vehicle the air bags should have deployed. the ems driver also said it was typical of a ford to have the air bags malfunction. i sustained neck and low back injuries including damage to 4 disc in my spine according to the mri report. my daughter sustained injuries to her right shoulder, radiological testing is scheduled for later this month to determine the cause of her pain and loss of motion. she has also suffered with low back pain. i asked the mechanic responsible for the repairs on my vehicle at the dealership where i bought the vehicle about the air bags and was not given much of an answer. he basically said the damage did not go far enough into the engine area for the sensors to pick up the crash. given the damage to my front end and the need for replacement of multiple parts under the hood of my car and the injuries sustained i did not find this to be an acceptable answer.*ak | |||
| 05/28/2004 | 39000 | 1 | |
| While driving 55 mph vehicle was involved in a head on collision. upon impact, dual air bags did nor deploy. no injuries reported. *ak | |||
| 05/19/2004 | 1 | ||
| While driving at 40 mph consumer's vehicle was involved in a front end collision. upon impact, air bags did not deploy, and no air bag warning light appeared prior to the crash. *ak | |||
| 40000 | 1 | ||
| While driving at 45 mph on icy road consumer lost control of the vehicle, and it collided head on with an embankment. upon impact, air bags failed to deploy. consumer was wearing seat belts. consumer's head struck the steering wheel, requiring several stitches. police arrived, but no one was cited. *ak | |||
| 01/12/2004 | 17000 | 1 | |
| The consumer rear ended another motorists while driving 25 mph. this resulted in severe front end damage upon impact. the interior panel was also crushed. none of the frontal air bags deployed upon impact. the consumer sustained injuries to the neck, shoulder, back, and knee. *nm | |||
| 3 | |||
| Air bag serviced 3x, but air bag light continued to illuminate. dealer repaired a loose wire connection, deleted a code in history and repaired the passenger side wiring harness. *tt | |||
| 03/07/2003 | 1 | ||
| The vehicle was involved in a head on collision in which the air bags did not deploy. *nlm | |||
| 1 | |||
| Consumer loss control of the vehicle which resulted in an accident, and the air bags failed to deploy, consumer was injured.*ak *jb | |||
| 01/07/2003 | 1 | ||
| While traveling about 60mph on highway consumer was blinded by the sun. consumer pulled over to the shoulder and hit an aluminum meridian strip. upon impact, dual airbags didn't deploy. ph. *ak | |||
| 05/15/2002 | |||
| Consumer states while driving the air bag light stay alluminated. ts | |||
| 09/01/2002 | 1 | 02/11/2002 | |
| While driving consumer was involved in a collision and the air bags did not deploy. consumer sustained substantial injuries. *ak *yh | |||
| 06/20/2002 | 1 | 06/01/2001 | |
| While traveling about 65mph on highway another vehicle made a u turn. upon impact, airbags didn't deploy. dealership was aware of problem.*ak consumers vehicle hit other vehicle broad side. air bags did not deploy with the direct frontal impact, there was one injury in the accident. *jg | |||
| 05/14/2002 | 1 | ||
| While driving at 45mph, was involved in a rear end collision. upon impact, none of the air bags deployed. *ak the sensor was bent up and sideways. the seat belt allowed consumer to slide under. both knees hit the dashboard. consumer suffers from upper and lower back pain and sore knees. consumer is not sure if there is an airbag in the vehicle. *jg | |||
| Air bags deployed inadvertently, causing minor injuries to driver. ford was not able to determine why air bag deployed. please provide further information.*ak | |||
| 01/21/2002 | 1 | 12/04/2000 | |
| While driving 25 to 30 mph, vehicle broadsided another car, during the crash, both frontal air bags failed to deploy, vehicle has not been inspected by dealership to determine a possible cause for this problem, both occupants sustained injuries. *ak *slc | |||
| 01/17/2002 | |||
| Consumer rearended another vehicle due to brake failure at 20 mph. upon impact, neither airbag deployed. no injuries. vehicle at dealership at this time.*ak | |||
| 07/07/2001 | 0 | ||
| Consumer was traveling about 75mph on highway and another vehicle jumped into her lane. she veered off the road, and had control of vehicle. went by onto lanes, and other vehicle hit her from behind . she jerked vehicle off road, and front rear goodyear tire exploded. upon impact, dual airbags deployed halfway. dealership was aware of problem. *ak | |||
| AIR BAGS - FRONTAL - DRIVER SIDE INFLATOR MODULE | |||
| 01/17/2003 | |||
| Consumer was in a accident, and upon collision none of the air bags deployed. ts | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 01/07/2008 | 5 | 12/18/2006 | |
| Currently own a 2002 explorer xlt with only 65k miles on it. the transmission is in need of a rebuild because is slip from time to time. the rear differential seals are leaking. the entire rear of the vehicle makes a humming noise so i suspect that a rear bearing is going bad. not to mention the 4wheel drive system has not worked since i bought it a little over a year ago. i've had intermittent issues with the air bag control module and also the backup alarm system. there is nothing but poor write-ups about this truck all over the internet. all the same problems i'm experiencing are problems many other drivers have also had. *tr | |||
| 07/01/2007 | 2 | ||
| I own a 2002 ford explorer and have had a ongoing problem with check lights coming on. first it was a check engine light which read that vehicle needed new catalytic converter .then couple yrs later came on again this time for a sensor. now i have a airbag light on it seems like one sensor after another. after reading very simmiler complaints on your site and others i think this should be looked at further. no exact events lead to the problem. all problems have been fixed except airbag light which just happend this week. *ak | |||
| 03/04/2007 | 73000 | 2 | 07/13/2002 |
| Tl*- the contact owns a 2002 ford explorer. the airbag warning light remained illuminated. the dealership informed the contact the driver's front seat pretentioner upgrade harness needed to be replaced. the dealership made the repair. the airbag warning light no longer illuminated. the current mileage was 73,000. *ak update 4/23/07 *tr | |||
| 12/01/2006 | 54000 | 1 | 05/29/2001 |
| Recently the air bag warning light came on indicating a problem with the air bag system. also, the driver's seat belt would not retract when the driver exited the vehicle. the onboard computer indicated a code of 33 in memory. this indicated that the mechanism under both front seats was faulty. this problem would have caused the air bags to deploy unnecessarily or not deploy at all. the faulty seat belt retractor would not have prevented the driver from being thrown forward in the event of a collision. the warning light was intermittent at first and eventually stayed on so there was 55,000 miles recorded when i finally took the vehicle to our dealership. the owner's manual revealed that the supplemental restraint system (srs) is warranted for 5years/50,000 miles, so i realize that it was beyond the warranty period. however, this is my concern and complaint. the srs is probably the most important safety system in a vehicle and should not require these types of repairs just 6 months and 5,000 miles after the warranty expires. this system should last for the life of a vehicle unless the vehicle is involved in a collision. no one should have to be concerned that their srs system will fail after the warranty expires. i am not a mechanical engineer, but these parts must not have been manufactured properly. if they were, they would not have failed. as was stated above, this explorer was totally redesigned and sent to the dealer showrooms prior to the start of the 2002 model year. were things overlooked or not done properly just to rush this totally redesigned explorer to the dealer showrooms? if this was the case, should there be a recall for this model year in order to check this problem and ensure there are no safety concerns? the cost of these repairs is the minor issue of my complaint. the major issue is the safety of the driver and passengers. safety problems with a vehicle will cause serious repercussions for the company. | |||
| 01/04/2007 | 65000 | 1 | 12/20/2006 |
| Air bag disabled due to design defect in 2002 explorer. a cable harness running under the floor to the drivers seat is too short. moving the seat back causes the cable to disconnect and disables the drivers side air bag. *jb | |||
| 11/01/2005 | 45000 | 2 | 11/01/2002 |
| I bought a 2002 ford explorer eddie bauer in nov 2002. around oct 2005 my airbag light came on and i was due for an inspection. i took it into a ford dealership and they diagnosed it as a faulty seat belt...the seat belt worked fine, it even continued to lock-up during moderate braking. this cost me over $300. not a month went by and the airbag light came on again. i called the ford dealer, explained the problem and they told me that if it was determined it was a new problem i would be charged for that expense as well. i just can't believe that the light would come on after being fixed so soon. *jb | |||
| 06/20/2006 | 92404 | 1 | 11/23/2001 |
| Airbag light came on dashboard, thus disabling airbags in vehicle. the ford dealer supposedly repaired the sensor. less than one year later, the same issue recurred, with the same diagnostic code, and the dealer is refusing to honor the repair warranty. air bags are now disabled. *jb | |||
| 08/29/2005 | 30000 | 3 | 08/17/2001 |
| I have had to have my vehicle serviced for the airbag light staying on two times in the past. both times i was told it was a problem with the sensor for the airbag. the light came on again about one month ago and i took it to be serviced again last week. this time i was told it was an electrical wiring problem with my ford 2002 explorer that was causing the light to stay on. repair was a whopping 487.00. first, i am wondering why they didn't discover this problem on the prior two occasions and secondly, i have since discovered that a co-worker has also had to have her ford escape serviced 4 to 6 times for the same problem. the last time, she was told it was the sensor. her airbag light has since came on again. is this a systemic problem with the ford family of suvs?*jb | |||
| 07/01/2005 | 49000 | 1 | 08/16/2004 |
| Dt: the contact stated the instrument panel cluster was no longer working. the service dealer did not state why the panel was no longer working. the electrical components failed, such as the radio, blowers, windows, airbags, and all of the safety equipment. the dealer stated it was a common problem within this type of vehicle. the part to repair was no longer available. the consumer contacted the manufacturer; they referred him to the dealer to find an aftermarket product to repair the problem.*ak | |||
| 12/20/2004 | 70000 | 3 | 04/24/2004 |
| April 04 purchased 2002 ford explorer; just over 60,000 miles. no longer under warranty;sold as is. day after purchase, noticed knocking sound. returned to dealer. stated sound coming from the rear ac. repaired, did not hear after repair. approximately one week after purchase, noticed delay in gears engaging when going from park to drive , park to reverse also gear shift seemed to be loose. returned to dealer; told it was normal for this model. advised to keep in overdrive. late july 2004, noticed delay seem to be getting longer and jerking suddenly when finally engaged. while driving ,od light flashed on and off erratically. problem with od light intermittent. spouse took the car to the dealer; told that it wasn't under warranty, but we could make a service appointment. spouse took the vehicle to a shop had done business in the past. thought that it could need transmission fluid. checked fluid levels not deficient. problems continued; had them look at it a couple of months later. could not determine problem, advised to take to a transmission specialist if continued. problem persisted. seemed to get worse as the weather turned colder. late december 04, delays in engaging gears worsened; now making a loud clunking noise and lunges when engages, od light flashed erratically on a frequent basis and engine service light on and gear shift seemed to be coming out. january 2005, spouse took the vehicle to a transmission shop for diagnostic. transmission shot. rebuilt at a cost of $2900. found out that the vehicle had been repaired twice before, while under warranty for the same problems described. its obvious from the number of complaints that this is a known design defect. when a company sells defective products they should be held liable, especially when they do so knowingly. i stopped making payments on this junk and will notify the lender so that they and ford can fight it out. any owner who wishes may contact me at 703-998-5510. *jb | |||
| 04/01/2004 | 26000 | 06/09/2002 | |
| April 04, the airbag light came on flashing 3 times (3 blinks each time) and then would remain on. i took the car to the dealership here at freeport jet wash while the car was still under warranty and the warranty was finishing in june. when i took the car in they hooked it up to the computer then simply said we have resetted the control system in the car and if the light comes back on to bring it back!~~~ well, didn't last too long and it came back on but this is a couple weeks later and now they tell me my warranty is up but i told them they were aware of this before the warranty expired - long story short they changed it at no cost to me and said ford approved it to be fixed under warranty. but, that didn't seem to fix the problem, the airbag came on again a couple weeks later when they hooked it up again they said it was the same code and reset the control system in the car and told me to bring it back if it turns on...we all know what happened...it came back on...so they said they will change it again but this time not only did it take 4 months to hear back from them (only because i finally got tired of waiting and called them back) about the part but now they tell me that the part was not covered under warranty and the guy who did it shouldn't of (he is no longer with the dealership) and that i have to pay for the 3rd pretensioner to be put in my car after i have been trying to get this problem fixed a year and a half! | |||
| 12/02/2002 | 5 | ||
| Consumer noticed that the srs light appeared on the dashboard and remained on. vehicle was taken to the dealer for inspection, and mechanic determined that the srs sensor needed to be replaced, and replaced it four times. however, the problem recurred. *ak | |||
| 12/27/2004 | 19600 | 1 | |
| Air bag light came on. consumer took the vehicle to the dealer. the air bag module had to be replaced.*ak | |||
| 11/27/2004 | 19000 | 2 | |
| While driving out of a garage air bags deployed inadvertently. in may 2004 the vehicle was serviced by the dealer due to air bag light illuminating. currently, six months later, while driving out of a garage at 5 mph the airbags deployed inadvertently.*ak | |||
| 10000 | 1 | ||
| Consumer complained about an air bag problem. consumer took vehicle to the dealer. the sensors were changed. however, the problem still occurs. *ak | |||
| 10000 | 1 | ||
| Consumer complained about an air bag lightproblem. it kept coming on. consumer took vehicle to the dealer. the sensors were changed. however, the problem still occurs. *ak | |||
| 29000 | 1 | ||
| Vehicle is experiencing a problem with the airbags. the airbag light stays on. owner says that if vehicle is in an accident, air bags will not deploy. vehicle was taken back to dealership where they want to charge owner $378.00 dollars to repair because vehicle is not under warranty. provide further details. *ph | |||
| Consumer states of having problems with the air bag light remaining on while driving. dealer was contacted. ts | |||
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||
| 07/09/2005 | 40000 | 12/10/2001 | |
| Airbag light lights up off and on with no reason. dealership was no help. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 06/09/2010 | 140000 | ||
| The side curtain airbag spontaneously deployed upon side door closure of a ford explorer. the vehicle was sitting after re-fueling. concurrent with and immediately prior to the deployment of the airbag, the door alarm system was chiming that a door was ajar, and after inspection by a mechanic it was determined that the security/door warning system module has failed. ford was sent the airbag module for inspection, and has yet to provide the results of the module inspection - after a period of more than 5 months. further problems persist with the electronic system. the door ajar alarm continues to sound at random intervals, the interior lights flicker on and off at random intervals, and the door locks repeatedly lock and unlock, all of which cause a distracting potential safety hazard while driving. | |||
| 04/06/2009 | 120000 | ||
| Tl*the contact owns a 2002 ford explorer. while driving less than 35 mph, both the driver's and passenger side window air bags deployed without warning. the vehicle became engulfed with chemicals and made a very loud sound that shocked the driver. there were no injuries. there were no warning lights illuminated on the instrument panel prior to the deployment. the vehicle was taken to the dealer and it was requested that the computer be removed from the vehicle. ford could not offer a solution nor guarantee that the failure would not recur. the current and failure mileages were less than 120,000. | |||
| 04/19/2008 | 80400 | ||
| Tl*the contact owns a 2002 ford explorer. while driving 20 mph, the side air bags suddenly deployed. the vehicle was taken to the dealer for repair. the contact feels that the ford manufacturer should replace the air bags for free due to the failure being technical in nature. the current mileage was 80,544 and failure mileage was 80,400. | |||
| 04/18/2006 | 59000 | 1 | 05/01/2002 |
| Dt*: the contact stated while driving 30 mph on a paved road, there was a loud noise followed by a burning smell. the side air bags had deployed. no injuries were sustained. both occupants were wearing seat belts however, after the deployment, the seat belts strap tightened. the contact pulled over and the seat belts released. the police were contacted and a report was taken. the vehicle was towed to a dealer who was unable to determine the cause of the side airbag deployment. updated 5/16/2006 - *nm | |||
| 02/27/2006 | 68000 | 1 | 09/18/2004 |
| Passenger side curtain airbag deployed upon closing rear door of vehicle. vehicle was not in motion, nor was it parked near another vehicle. dealership ran diagnostic, computer code indicated vehicle had been in an accident. manufacturer initially declined repair via conversation with mechanic, after i pursued claim, was told by dealership that vehicle would be repaired and i would have an expense to do so of $300. i contacted svc manager for explanation of $300, told consumer always shares in expense of repair for out of warranty items. contacted manufacturer again, asked for review as nhtsa website states safety issues should be addressed at no expense to vehicle owner. yet to be resolved. *nm | |||
| 12/26/2005 | 70000 | 1 | 03/10/2002 |
| Ford explorer 2002 2 wheel drive was driving at 65 mph on freeway. a car cut off the ford and anti lock brakes were applied. brakes locked and driver lost control of suv. suv rolled over and off the freeway. side air bags and front air bags did not deploy. *jb | |||
| 08/05/2005 | 1 | 12/15/2002 | |
| Dt: the air bags did not deploy on driver's or passenger's sides. this happened on august 5, 2005. not contacted ford. *ak | |||
| 04/04/2005 | 1 | ||
| Passenger's side door was slammed by the driver and passenger's side door air bag inadvertently went off. driver took the vehicle to the dealer for inspection, but a cause could not be determined. *ak | |||
| 12/24/2004 | 22631 | 1 | |
| When attempting to start the vehicle passenger's side air bag deployed, then exploded inadvertently. as a result, the steering wheel caught on fire. vehicle remained in a garage where the incident occurred. *ak | |||
| 09/24/2004 | 50700 | 1 | 08/26/2001 |
| While placing the vehicle in drive the driver's side air bag deployed. prior to the incident the air bag light had come on intermittently. *ak *sc | |||
| 08/27/2004 | 1 | ||
| While driving at 45 mph consumer's vehicle was involved in a front end collision. upon impact, front and side air bags did not deploy. no warning light appeared prior to the crash. dealership was notified. *ak | |||
| 08/27/2004 | 1 | ||
| While driving consumer lost control of the vehicle and hit a curb and vehicle flipped more than once. both driver's side and passenger's side air bags did not deploy. driver sustained injuries, and was transported by ambulance to a hospital. vehicle was totaled. *ak | |||
| 09/01/2003 | 15500 | 1 | 06/09/2002 |
| Consumer called complaining about side air bag problems. while driving the the drivers and passenger side impact air bags deployed without any type of impact on the road. manufacturer was contacted and replaced the air bags under the vehicle's warranty.*ak neither the dealer nor the manufacturer explained the cause of the the failure . *ts *nlm | |||