Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 15938 | 05/01/2002 | 637846 | Information used when replacing the drivers seat module. *tt | 12/06/2002 | |
| 15191 | 08/01/2001 | 624593 | Information regarding new compass setting procedure, pdi must set all. *yd | 11/08/2001 | |
| EQUIPMENT - ELECTRICAL | |||||
| 17729 | 04/01/2004 | 10008230 | Message center displays computing fuel instead of distance to empty. *tt | 07/23/2004 | |
| 15829 | 04/01/2002 | 637573 | Subject regarding cigar lighter revised installation procedures. *tt | 12/03/2002 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 16309 | 10/01/2002 | 10013078 | High side pressure fluctuations on vehicles equipped with a fixed scroll a/c compressor. *tt | 04/07/2005 | |
| 17217 | 09/01/2003 | 10004079 | Air conditioner hooting noise during light load acceleration at low speeds, from 1000-1300 rpm. *tt | 11/18/2003 | |
| 15263 | 09/01/2001 | 625813 | Concerns with a/c performance temp. difference side-side at registers. *tt | 12/03/2001 | |
| 15242 | 09/01/2001 | 625785 | Some vehicles may exhibit uneven air discharge temperatures in a/c cooling modes. *tt | 12/03/2001 | |
| 01126 | 06/25/2001 | 622673 | Some vehicles equipped with the manual a/c system may exhibit a continuous clicking noise from the blend door actuator whenthe blower speed is set at the #2 position and the temperature control knob is set between the 12:00 and 2:00 positio | 10/22/2001 | |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 15156 | 08/01/2001 | 624500 | Some vehicles may exhibit damage to the radio antenna after running through certain car washes. *yh | 11/07/2001 | |
| EQUIPMENT - MECHANICAL - WRECKER AND WHEEL LIFT DEVICES | |||||
| 14714 | 03/01/2001 | 619452 | Information on availability of neutral tow kit. *tt | 05/31/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 06/03/2011 | 132000 | ||
| Today i drove my 2002 ford explorer out and upon returning home i could not shift it into park. i switched it off thinking that if i crank it up and turn the wheels it would go into park but i couldn't even crank it up because i was not in the park gear.i played with it for 20 minutes and it finally went into park. i let it sit for a couple hours and went back out and cranked it, it went into gear. i drove it around the block came back and parked. cranked it up about 10 minutes later to go out and it would not come out of park gear. i have no ides what the problem but if it's something serious the dealer can have it back. something should be done to make ford repair their malfunctions, we are talking some serious money on these repairs and a lot of people like myself is looking for work now. people we need to start protesting out side these dealerships. they are getting rich and we are suffering at their mishaps | |||
| 03/16/2011 | |||
| When putting car into park or reverse, car would sometime still be in drive for seconds after putting car in gear. several times now, occasionally car will simply shut off. recently, the car would not go into park and shifter separated from steering column. | |||
| 01/03/2011 | 117000 | ||
| I have a 2002 ford explorer i bought about a year ago. everything was working fine..i have my abs light on..when i try to stop the car my brake engage but when it come to the final stop it gives and the pressure on the truck is no longer there.. i feel like i am goign to crash in to the car in front of me.. i brought the truck to the mechanic and checked everything and did'nt find anything wrong with it.. no leaks or anything.. but didnt know what was causing it... i noticed that there are many of the same issues regarding the brakes not working properly.. please address this issue before someone gets killed.. thank you | |||
| 02/16/2011 | 82000 | ||
| 2002 front wheel bearings failed at 80,000 miles | |||
| 01/03/2011 | 117000 | ||
| I have a 2002 ford explorer i bought about a year ago. everything was working fine..i have my abs light on..when i try to stop the car my brake engage but when it come to the final stop it gives and the pressure on the truck is no longer there.. i feel like i am goign to crash in to the car in front of me.. i brought the truck to the mechanic and checked everything and did'nt find anything wrong with it.. no leaks or anything.. but didnt know what was causing it... i noticed that there are many of the same issues regarding the brakes not working properly.. please address this issue before someone gets killed.. thank you | |||
| 02/16/2011 | 82000 | ||
| 2002 front wheel bearings failed at 80,000 miles | |||
| 11/06/2010 | 110000 | ||
| Water and melting snow leak into the vehicle onto the dome lights, garage door opener, and sunroof switch and motor due to the sunroof drain hoses becoming clogged or developing holes in them. water coming in contact with these items can short them out or start a fire. | |||
| 11/26/2010 | 128500 | ||
| I was traveling to mt. washington, ky. from lorain, ohio, ( approx. 330 miles). we stopped at the rest are at the halfway mark, between washington ch, oh. & jeffersonvlle, oh. when we came back out, started the car, & it wouldn't go into reverse. pushed it out of the parking spot & it wouldn't go in drive either. about 30 miles before, it made some clunking noises & it felt like we had a flat tire. i took it out of cruise control & it drove normally until the rest area. i had to have it towed to washington courthouse & then back home on monday, nov., 29th, (at my own expense). approximate cost of repair to date was $2969. i had my daughter & 6 yr. old great granddaughter with me & i feel this could have possibly ended with disastrous results. ford has known about these faulty transmissions probably from day 1. i'm not trying to just blast ford, happen to be an employee. i feel they need to man up & take care of this problem before it leads to serious consequences. | |||
| 10/10/2010 | 99350 | ||
| Heater failed causing windows to fog over and decreased ability to see out windshield. | |||
| 08/17/2010 | 179000 | ||
| Purchased 2002 explorer xlt v6 4.0l already transmission slipping selinoid or whatever out.. i have read reports and wonder why this transmission is not recalled? i have it in shop now having to have it rebuilt and everything changed. also right wheel bearings bad, upper and lower ball joints bad, suspenison shot. and the records show the previous owners maintained everything well. but also had transmission replaced and had problems at 99,000miles. please doing something for all of us out here. also coolant leak, engine leak, power seat failure, and on. | |||
| 08/01/2009 | |||
| I would like to make a complaint regarding the ford window regulator. i know that the f150 i believe has had the same complaints. however, i currently own a 2002 ford explorer. both window regulators have broke on my vehicle a week apart. i believe that since so many people are having a problem with their ford vehicle window regulators that this should be a recall. i know that after a certain year ford had changed the way power windows worked. well, now the window cable on both back windows has snaped. i would like to contact ford to make a complaint and to suggest a recall for the window regulators on the 2002 ford explorers. thank you. | |||
| 03/30/2010 | 93000 | ||
| Blend door in all ford explorers causes no heat, icy foggy windshields!!!! | |||
| 10/16/2009 | 14430 | 1 | |
| I purchased my 2002 ford explorer in august 2002. i have been having transmission slippage gear problems since 2003. while driving my 2002 ford explorer my transmission will slip without prior warning and just immediately stop accelerating and often completely shuts down. i have had this happen to me since 2003 and have brought it back into the dealer more than three times. two times they said nothing was found. in march 2004 they finally acknowledged that something was wrong, did a quick flush to the transmission replaced the torque and sent me back out with the problem still occurring. on 10/16/09 now the o/d off light began to blink and once again i brought it back in and now they say i need a new transmission. my vehicle only has 45,000 miles and they are trying to say that this problem is not a safety or manufactures defect!! are you kidding me? i have never driven off road, and with such low mileage, how could this not be a defect. i have luckily avoided several accidents when my vehicle suddenly slips gears, stops accelerating and i have to immediately throw on my hazards, and try to pull off the road immediately!! i researched online and found that nearly 800 others are having the same sort of transmission related problems and have posted them on auto beef. i really need someone to help me and look out for the honest, americans who have brought an amercian car and are being lied to and treated with no customer service or respect. this is exactly why americans are buying foreign made cars!! please help us and recall the transmission, and have the correct people held accountable...the maker, not the buyer. *tr | |||
| 11/20/2008 | 52000 | 1 | |
| Have engine problem warranty will not cover because dealer put back odometer. *tr | |||
| 04/12/2004 | 36000 | 3 | |
| The automatic gear shift broke. could not change gears. electric windows stopped working both driver and passenger. air conditioner broke - air conditioner clutch make rubbing noise when engaged. | |||
| 05/08/2003 | 1 | 08/11/2002 | |
| The smell of mold is coming out of the a/c. all the dealership did was deodorize the vents. the musty odor persists. i have read that others have the same problem with their 2002 ford explorers. *la | |||
| 07/15/2003 | 10000 | 1 | |
| Vehicle runs at idle for approximately 20 with ac on either auto or recycled air. the external temperature starts to count down to 50 degrees and stays there until vehicle is traveling again. this causes the auto temp to adjust. | |||
| EQUIPMENT ADAPTIVE | |||
| 02/18/2013 | 130000 | ||
| The back door is cracked between the windows the the latch. this morning the latch stopped working and i can't keep the rear latch closed. | |||
| 02/10/2013 | 98559 | ||
| We opened the rear window to get something out of the trunk, lifted the window and the window exploded and crashed on my husband's head. it seems as if the hydrolics failed on each side of the rear window. glass just shattered and was everywhere. my husband's hands were cut and his head was banged up. | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 01/01/2008 | 1 | ||
| We own a 2002 ford explorer that we purchased used with 40,000 miles on it. since purchase we have had 3 power window motors go bad, both rear bearings replaced, the back door panel is cracked, the a/c doesn't work, and now it looks as if the transmission is going bad. if so many people with this vehicle have all the same problems how can there be no recall? *tr | |||
| 01/01/2007 | 40000 | 1 | |
| On my 2002 ford explorer suv i have had to replace 3 of the 4 wheel bearings and hub assemblies(approx $250 each), with the 4th not far behind. i have also had to replace the 4-wheel drive module(approx $400-$500). i have had problems with the rear window motors going bad and having to replace these too. the air conditioning unit has stopped working. the passenger air bag dummy light has come on for no reason. the seat belt warning chime often comes on and will not go off, even though you have buckled your seat belt. you have to slam the buckle into place for it to go off and sometimes this does not work either. the transmission is now making a lovely clunking sound when shifting from park to drive and when you try to put it back into park, it does not want to. you have to put it up to park as far as it will go then go back to neutral and then into park from there. we have replaced the emergency brake shoes on both sides because they were completely worn off even though we do not use the e-brakes. these problems are just piling up one after another. i went to an internet site that has complaints about vehicles and found that there are hundreds of others with the same problems on their 2002 ford explorers of all kinds (xl, eddie bauer, special edition, etc.). why hasn't ford done any recalls for these problems? does it require multiple injuries or even death for them to take responsibility??? *tr | |||
| 09/30/2006 | 1 | 08/10/2002 | |
| Dt*: the contact stated while driving 55 mph, a burning odor was smelled coming from the a/c vents in the rear of the vehicle. when the vehicle was stopped, the rear vent was hot to the touch and a burning odor was evident. the service dealer and manufacturer had not been notified.*ak updated 10/30/2006 -*nm | |||
| 07/23/2006 | 32000 | 2 | |
| Bought 2002 explorer in 2003 with 12,000 miles. servicng dealer replaced transmission and torque converter under warranty @ 32,000 miles after o/d light started flashing. now needs another transmission @ 54,000 miles. car has always been serviced, driven lightly, never towed, never abused. dealer will not pay or help out one bit. ford knows 2002 explorers have defective transmissions and rear ends, is ignoring problem, leaving consumer to absorb cost! have also had to replace timing chain tensioner, rear windshield wiper assembly, air conditioning unit under warranty. front and rear wheel bearings needed replacing- out of warranty. rear end is making classic humming sound that ford is also ignoring-pinion gears. *nm | |||
| 05/17/2006 | 99000 | 3 | 11/03/2003 |
| Horrible whining noise coming from rear differential of my 2002 ford explorer limited edition. replaced twice already and now it's whining louder and louder everyday. i refuse to pay for the same repair a 3rd time. i have read many complaints on the web about this problem, along with many other similar complaints. other popular defects for the new ford explorer are cracked rear coil over springs, along with transmission and a/c problems, etc, etc. how many more complaints is it going to take before ford stands up to their design flaws...???? *nm | |||
| 07/05/2005 | 212 | 4 | 02/02/2005 |
| I brought truck on 02/27/2004. the salesman at bill heard chevrolet made me sign some papers. in two weeks i had to go back to sign some more papers because they said they had made a mistake. they told me that i would finish paying for the car in three years the cost was supposedly $24,000. in two weeks after that i started having transmission problems. i told the dealership but they didn't want to fixed the problem so i had to pay out of my own money to fix the problem. after that they put an insurance on the truck which brought my payment to $518.00. my air conditioner didn't function since i brought it. my car has no direction at all. also, when i run the truck more than 65 mph it just starts shaking. in three months after i brought the car i read the papers and realize that the truck did not cost 24,000 like they had told me it actually cost 37,000. *nm | |||
| 08/09/2005 | 1 | 04/21/2005 | |
| While driving down the road the air conditioner quit working. i heard the coolant and compressor still working, but no fan blower on levels 1,2 and 3 level 4 still worked luckily. i also have a howling sound coming from the rear end under light acceleration and hard shifting when accelerating and letting off of the gas during a shift. the air conditioner was caused by a faulty resistor, the rest has yet to be determined. i notice a number of complaints on this site for the same symptoms, a recall should be issued.*jb | |||
| 05/20/2005 | 14 | ||
| 2002 ford explorer experiencing problems with the 4wd, the over drive light illuminates on the dashboard and the vehicle is giving off a rotten egg smell. *mr there were front end problems. the 4wd module wasn't working. the driveshaft and both front wheel bearings were replaced. the rotors were out of round. the service engine light illuminated along with the over drive light. the transmission experienced the same problem on two occasions and possibly a third time. a large puddle of transmission was found under the vehicle. the torque converter was noisy. the acceleration pedal would pull back. when the vehicle was accelerated, it would whine. the left rear wheel bearing was gone and caused damage to the axle, brakes and the tire was barely holding on. the error code for the service engine soon light was due to the solenoid which had been changed before. the a/c was inoperative. *sc *jb | |||
| 07/20/2004 | 5131 | 8 | 08/02/2002 |
| 13jan03-rear windshield washer inoperative reinstall rear washer hoses. 5nov03-clicking noise from rear a/c; replace motor assembly temperature blend. 5nov03&13nov03-l/r power mirrors inop; fuse blows; replaced mirror rear view outside sail mount 13nov03-fuel guage inop read 1/2 tank but tank was full; 20nov03-instrument cluster fuel gauge inop; 24nov03-removed and replaced instrument cluster; 18mar04-fuel guage inop & l/r power mirrors inop, fuse blows; could not duplicate problem at this time about fuel guage; tested bce for short, traced to mirror switch, replaced switch and blown fuse; 20 july 04-l/r power mirrors inop; replaced fuse; 20 july 04 - rear winshield washer inop; access washer hose and reconnect; 20 july 04- air conditioner not cooling properly; replaced blower motor for poor operation; motor assembly-heater-a/c blower replaced. 20 july 04 - mechanics broke the drivers door switch cover- 23 july 04 -reordered door panel and replaced drivers door switch cover.*ak | |||
| 06/09/2002 | |||
| Consumer stated that every time he cuts on the air condition, it blows out a bad smell. ph | |||
| 09/17/2002 | |||
| Consumer states of having problems with the air conditioner. dealer was contacted. mr | |||
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||
| 09/25/2005 | 1 | ||
| 2002 ford explorer rear differential clutch part failure. consumer wants assistance from ford to cover the repairs. *nj the consumer stated numerous parts failed on the vehicle. those failures included: the differential compass, hvac blower motor, one of the rear window lift motors and one of the seals on the rear differential failed. *jb | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 07/01/2005 | 49000 | 1 | 08/16/2004 |
| Dt: the contact stated the instrument panel cluster was no longer working. the service dealer did not state why the panel was no longer working. the electrical components failed, such as the radio, blowers, windows, airbags, and all of the safety equipment. the dealer stated it was a common problem within this type of vehicle. the part to repair was no longer available. the consumer contacted the manufacturer; they referred him to the dealer to find an aftermarket product to repair the problem.*ak | |||
| EQUIPMENT - MECHANICAL - CARRIER/RACK | |||
| 01/21/2003 | 40000 | 4 | |
| The roof rack (which was factory equipment) separated from the roof of the vehicle. the consumer felt that the rack was liable to come off and cause damage to motorist driving behind his vehicle. also the abs light illuminated intermittently and stayed on. the consumer had the abs problem repaired several times already. the manufacturers was aware of the problem. *jb | |||
| 01/15/2003 | 40000 | 4 | |
| The roof rack (which was factory equipment) separated from the roof of the vehicle. the consumer felt that the rack was liable to come off and cause damage to motorist driving behind his vehicle. also the abs light illuminated on intermittently and stayed on. the consumer had the abs problem repaired several times already. the manufacturers was aware of the problem. *jb | |||
| 09/30/2002 | |||
| While driving the vehicle at 15mph the spare tire cable split and the tire collapse, dealer has been notified. nlm | |||