Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 02/27/2013 | 116550 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated while at an independent mechanic for unrelated repairs he was informed that both fuel tank straps were corroded and had to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 116,550. | |||
| 02/27/2013 | 116550 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while at an independent mechanic for unrelated repairs he was informed that both fuel tank straps were corroded and had to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 116,550. rvk | |||
| 02/27/2013 | 116550 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while at an independent mechanic for unrelated repairs he was informed that both fuel tank straps were corroded and would have to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 116,550. da | |||
| 01/15/2013 | 157000 | 1 | |
| My ford explorer has had so many ridiculous problems. this one is extremely inconvenient. the car has trouble shifting gears, it spins from 1st to 2nd gear and then i have to let go of the accelerator for it to shift again, it skips 3rd gear altogether and jerks into fourth after pressing and depressing the accelerator a series of times. once it's in 4th gear, it doesn't go past 50 mph. my mechanic says his monitor detected a faulty solender and the entire pack has to be replaced, but that may not be the only problem. if that doesn't do the trick (even though it needs to be replaced regardless) he will have to open the transmission and possibly rebuild or replace some of the parts. i have encountered hundreds of other 2002 ford explorer owners with the same problem. aside from this, i have a list of other dangerous issues that this car has had and that has endangered my family's and my life numerous times: - gear shift breaking off the steering column as i shifted from reverse to drive in the middle of a busy intersection. - ignition cylinder/switch breaking - possible spontaneous explosion recall related to the cruise control - rear latch breaking and inability to use the rear latch. - electrical system failure - doors not closing properly & draining the battery - faulty alarm system - faulty temperature gauge and radiator - ford not allowing customers to buy just the parts needed for replacement and repair and forcing their customers to purchase entire packages only in order to get the necessary parts at extremely high prices. ford should be incriminated for selling these vehicles knowing full well that they are flooded with life threatening issues to their customers. *tr | |||
| 01/15/2013 | 157000 | ||
| My ford explorer has had so many ridiculous problems. this one is extremely inconvenient. the car has trouble shifting gears, it spins from 1st to 2nd gear and then i have to let go of the accelerator for it to shift again, it skips 3rd gear altogether and jerks into fourth after pressing and depressing the accelerator a series of times. once it's in 4th gear, it doesn't go past 50 mph. my mechanic says his monitor detected a faulty solender and the entire pack has to be replaced, but that may not be the only problem. if that doesnt do the trick (even though it needs to be replaced regardless) he will have to open the transmission and possibly rebuild or replace some of the parts. i have encountered hundreds of other 2002 ford explorer owners with the same problem. aside from this, i have a list of other dangerous issues that this car has had and that has endagered my family's and my life numerous times: - gear shift breaking off the steering column as i shifted from reverse to drive in the middle of a busy intersection. - ignition cylinder/switch breaking - possible spontaneous explosion recall related to the cruise control - rear latch breaking and inability to use the rear latch. - electrical system failure - doors not closing properly & draining the battery - faulty alarm system - faulty temperature gauge and radiator - ford not allowing customers to buy just the parts needed for replacement and repair and forcing their customers to purchase entire packages only in order to get the necessary parts at extremely high prices. ford should be incriminated for selling these vehicles knowing full well that they are flooded with life threatening issues to their customers. | |||
| 12/25/2012 | 84000 | 1 | |
| The fuel gauge dropped to empty while on a trip left us all stranded in cold! *tr | |||
| 12/25/2012 | 84000 | ||
| The fuel gauge dropped to empty while on a trip left us all stranded in cold! | |||
| 04/05/2012 | 69850 | 1 | |
| The fuel system has a problem with it. when you go to put gas in it the pumps almost immediately shut off. something in the fuel system is telling the pump that the tank is full when it is not. it can take 30 minutes to put 10 gallons in the tank. *tr | |||
| 04/05/2012 | 69850 | ||
| The fuel system has a problem with it. when you go to put gas in it the pumps almost immediately shut off. something in the fuel sytem is telling the pump that the tank is full when it is not. it can take 30 minutes to put 10 gallons in the tank. | |||
| 01/16/2012 | 97857 | 1 | |
| The service engine light came on and i was told there might be a transmission problem. after the service the light was off and i was going again. at 107,000 miles the light came back on and back to the service departmant and they said the #5 ring was having problems i could drive it and it would get worse. it was also mentioned this year explorer had many transmission issues. now they want a minimum of $3,500 to fix the suv and the trade-in is only worth $3,500 dollars. i now have 117,500 miles on it and it shifts hard and goes in reveserves slowly. i have talked to ford to no avail at all. the say sorry but we can't help with fixing it at all. there is no discounted rate for an issue that is well known on the blogs. this seems to be against the fact that ford says they have the bext trucks on the road if they think 117,000 miles is enough to replace the transmission. i do not understand the fact they think it is okay to charge that amount for a known issue on the 2002 - 2004 model explorers. i need help as i can't afford to fix it to trade it in and i don't see putting $3,500 plus into some thing that may only last one day to maybe a year. *tr | |||
| 01/16/2012 | 97857 | ||
| The service engine light came on and i was told there might be a transmission problem. after the service the light was off and i was going again. at 107,000 miles the light came back on and back to the service departmant and they said the #5 ring was having problems i could drive it and it would get worse. it was also mentioned this year explorer had many transmission issues. now they want a minimum of $3,500 to fix the suv and the trade-in is only worth $3,500 dollars. i now have 117,500 miles on it and it shifts hard and goes in reveserves slowly. i have talked to ford to no avail at all. the say sorry but we can't help with fixing it at all. there is no discounted rate for an issue that is well known on the blogs. this seems to be against the fact that ford says they have the bext trucks on the road if they think 117,000 miles is enough to replace the transmission. i do not understand the fact they think it is okay to charge that amount for a known issue on the 2002 - 2004 model explorers. i need help as i can't afford to fix it to trade it in and i don't see putting $3,500 plus into some thing that may only last one day to maybe a year. | |||
| 06/01/2009 | 89000 | 1 | |
| While trying to fill the gas tank at the fuel pumps, it takes sometimes up to 20 minutes to completely fill the tank. i can only squeeze the handle on the gas pump hose line slightly yet it keeps shutting off as if the tank is full. i know that it takes nearly 20 gallons to fill my tank yet the nozzle keeps shutting off every 10 - 12 seconds. *tr | |||
| 06/01/2009 | 89000 | ||
| While trying to fill the gas tank at the fuel pumps, it takes sometimes up to 20 minutes to completely fill the tank. i can only squeeze the handle on the gas pump hose line slightly yet it keeps shutting off as if the tank is full. i know that it takes nearly 20 gallons to fill my tank yet the nozzle keeps shutting off every 10 - 12 seconds. | |||