Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 18123 | 09/01/2004 | 10011333 | Updated rear halfshaft removal procedure. *tt | 01/18/2005 | |
| 17555 | 02/01/2004 | 10008120 | Certified rear axle available. *mj | 07/22/2004 | |
| 17560 | 02/01/2004 | 10008124 | Rear axle noise. also includes lincoln aviator 2002. *mj | 07/22/2004 | |
| 16806 | 04/01/2003 | 10002674 | Fluid leaks from the rear halfshaft seal. 2002-2003 explorer/mountaineer/aviator added. *tt | 09/10/2003 | |
| 16898 | 06/01/2003 | 10002609 | A whine noise on tip-in at speeds of 45 to 65 mph. this may be due to driveline stack-up tolerance with the driveshaft and rear axle. *tt | 09/08/2003 | |
| 16708 | 03/01/2003 | 10001949 | An audible creak / click / pop (not a clunk) from the rear driveline. *tt *jb | 07/28/2003 | |
| 0258 | 11/25/2002 | 02234 | 636052 | Inoperative or inacurrate speedometer, 4x4 lamp illuminatd, and / or diagnostic trouble code p1635 or p1639. *tt | 11/04/2002 |
| 15267 | 09/01/2001 | 625833 | Some vehicles with 5r5w may exhibit a no engagement condition. engineering is investigating. *tt | 12/04/2001 | |
| 15250 | 09/01/2001 | 625704 | Information regarding misdiagnosis of main controls - incorrect pressures. *tt | 11/30/2001 | |
| 14872 | 05/01/2001 | 620198 | Some vehicles may exhibit an intermittent no crank condition and no communication from the powertrain electronic controller (ptec) with the wds / ngs diagnostic equipment. *tt | 07/20/2001 | |
| 14866 | 04/01/2001 | 619336 | Some vehicles equipped with 5r55w transmission may exhibit various firm and / or soft shifts. *tt | 05/23/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 03254 | 12/13/2004 | 042417 | 10014089 | 5r55w transmission - no 3rd gear or slipping 2-3 shift - diagnostic trouble code p0733 and p0745 - vehicles built prior to 3/4/2002. *tt | 04/28/2005 |
| 03147 | 07/21/2003 | 10003747 | Shudder during 4/5 upshift and/or 5/4 downshift on vehicles equipped with a 4.6l engine and 5r55w automatic transmission. *tt | 10/29/2003 | |
| 0357 | 03/17/2003 | 011105 | 10001921 | Fluid leak from the converter housing area. *tt *jb | 07/25/2003 |
| 0262 | 04/01/2002 | 636027 | Subject regarding 5r55w automatic transmission harsh upshifts during light to medium throttle concerns. *tt | 11/04/2002 | |
| 01207 | 10/15/2001 | 627952 | Some vehicles produced before 9/6/2001 equipped with the 5r55w transmission may exhibit a tick noise emanating from the front or intermediate servo cover. *tt | 02/28/2002 | |
| 01203 | 10/15/2001 | 627917 | Exhibit harsh 1-2, 3-4 upshifts at light to medium throttle on some vehicles equipped with a 4.6l engine and 5r55w automatic transmission built through 9/21/2001. *tt | 02/26/2002 | |
| 01111 | 06/11/2001 | 622639 | Some vehicles equipped with a 4.0l engine and 5r55w automatic transmission built 11/13/2000 through 5/21/2001 may exhibit light throttle soft or long 2-3 upshifts between 16-40 km/h (10-25 mph) or harsh 3-4 upshifts between 32-56 km/h (20-3 | 10/22/2001 | |
| 15088 | 07/01/2001 | 621094 | Some vehicles equipped with 5r55w transmission may exhibit no transmission engagement into forward and / or reverse gear. *tt | 09/07/2001 | |
| 15069 | 07/01/2001 | 621073 | Vehicles equipped with the 5r55w automatic transmission built prior to 08/01/2001 may exhibit a neutral out condition when coming to a stop. *tt | 09/06/2001 | |
| 01142 | 07/23/2001 | 620993 | Some vehicles, built prior to 8/01/2001, may exhibit a whine or howl noise during cold starts at temperatures below 4 degrees c (40 degrees f). *tt | 09/05/2001 | |
| 14759 | 03/01/2001 | 619461 | Information regarding transmission oil level checking guidelines. *tt | 05/31/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 042107 | 12/13/2004 | 042414 | 10014086 | General (pcm) power train control module programming procedures. *tt | 04/28/2005 |
| 16702 | 03/01/2003 | 10001945 | 4x4 control module not interchangeable issues. *tt *jb | 07/28/2003 | |
| 14934 | 05/01/2001 | 620230 | Some vehicles equipped with 5r55w transmission may exhibit various firm and / or soft shifts. *tt | 07/23/2001 | |
| 14923 | 05/01/2001 | 620225 | Some vehicles equipped with 5r55w transmission may exhibit various firm and / or soft shifts. *tt | 07/20/2001 | |
| 14827 | 04/01/2001 | 619296 | Information on vehicles equipped with with 5r55w transmission having a (powertrain control module) pcm adaptive learning strategy feature that controls shift feel and timing. *tt | 05/23/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||||
| 03148 | 07/21/2003 | 10003748 | New transmission cooler flusher - service tips. 2003 escort and super duty f series included. *tt | 10/29/2003 | |
| 011002 | 05/01/2001 | 620251 | Some 4-door vehicles built 11/13/2000 through 4/2/2001 equipped with the 5r55w transmission may exhibit a fluid leak at the transmission cooler line-to-transmission case connection. this may be caused by comtamination on the cooler tube b | 07/23/2001 | |
| 01102 | 05/28/2001 | 620160 | A fluid leak at the transmission cooler line-to-transmission case connection. this may be caused by contamination on the cooler tube between the tube nut and flare, contamination on the tube nut threads or improper installation torque. v | 07/19/2001 | |
| 002310 | 11/13/2000 | 616522 | Subject regarding contamination from prior transmission concerns or excess wear may be trapped in the transmission fluid cooling system. *tt | 03/05/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||||
| 042212 | 11/15/2004 | 10013398 | Gear selector lever - increased effort to shift from drive to park. *tt | 04/18/2005 | |
| 14874 | 05/01/2001 | 620199 | Some vehicles may exhibit a transmission shifter stuck in the park gear position. this may be due to the brake shift interlock switch. *tt | 07/20/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - FLOOR SHIFT | |||||
| 15030 | 07/01/2001 | 621024 | Some vehicles may exhibit a transmission shifter stuck in the park gear position. *tt | 09/06/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||||
| 01181 | 09/17/2001 | 625715 | Brake shift interlock.*jb | 11/30/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||||
| 01223 | 11/12/2001 | 630325 | Some vehicles built prior to 11/11/2001 equipped with 5r55w transmission and 4.6l engine, may exhibit a buzzing noise when the torque converter is engaged. *tt | 04/16/2002 | |
| 01115 | 06/11/2001 | 622644 | Fluid leak in the converter housing area on vehicles built 11/13/2000 through 4/27/2001. *tt | 10/22/2001 | |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 05618 | 04/01/2005 | 10017892 | Rear axle noise repair. *tt | 12/06/2005 | |
| 18478 | 05/01/2005 | 18590 | 10014668 | Axle seal leaks. *eh | 05/05/2005 |
| 18466 | 03/01/2005 | 10014659 | Axle whine howl. this includes 1997-05 ford vehicles. *eh | 05/05/2005 | |
| 06216 | 01/01/2006 | 0644 | 10014100 | Limited slip axle chatter, shudder, binding sensation, or vibration during low speed turning maneuvers. *tt | 04/28/2005 |
| 18423 | 02/01/2005 | 10012959 | Axle whine howl service with individual parts instead of an axle assembly. *eh | 04/05/2005 | |
| 18221 | 10/01/2004 | 10010732 | Rear axle noise. oasis. various models including 2005 explorer, mountaineer and aviator. *tt | 12/07/2004 | |
| 17905 | 07/01/2004 | 10009332 | Multiple vehicles using fehp rear axle fluid. fluid usage change. *tt | 09/23/2004 | |
| 17717 | 04/01/2004 | 10008222 | Rear axle chatter, shudder, binding sensation, or vibration during low speed turns. *tt | 07/23/2004 | |
| 17736 | 04/01/2004 | 10008236 | Rear axle noise. *tt | 07/23/2004 | |
| 17641 | 03/01/2004 | 10007413 | Rear 3.55 axle noise. certified rear axle or improved gear set available. *tt | 06/22/2004 | |
| 04B15 | 05/01/2004 | 10007006 | Rear axle date code inspection and service. vehicles may have been built with an improper mix of rear axle lubricant and friction modifier additive. if so, the customer may experience noise and vibration while driving. *tt *mj | 05/21/2004 | |
| 03198 | 09/06/2004 | 04175 | 10004037 | Chatter, shudder, a binding sensation, or vibration during low speed turns on vehicles equipped with the 9.75 inch or 8.8 inch limited slip rear axle. *tt | 11/14/2003 |
| 16949 | 07/01/2003 | 10003838 | Rear axle vibration/drone above 60 mph. *tt | 11/04/2003 | |
| 17054 | 08/01/2003 | 10003164 | Axle whine at cruise or during acceleration/ deceleration. *tt | 10/09/2003 | |
| 16754 | 04/01/2003 | 10002652 | Excessive whine noise from the rear axle at cruise, or on acceleration and/or deceleration. *tt | 09/09/2003 | |
| 15646 | 02/01/2002 | 630698 | Concerns with clunk noise from front axle area. *tt | 04/19/2002 | |
| 0186 | 04/30/2001 | 619276 | On some vehicles, including sport and sport trac, the front axle leaks fluid from the vent tube. *tt | 05/22/2001 | |
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT | |||||
| TSB-08-19-3 | 05/01/2009 | 10028736 | Ford: some vehicles may exhibit oil separation from the internal lube found in the unitized cartridge seal. oil separation appears to be and is often misdiagnosed, as an axle lube leak. *pe | 05/20/2009 | |
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL | |||||
| TSB-08-19-3 | 05/01/2009 | 10028736 | Ford: some vehicles may exhibit oil separation from the internal lube found in the unitized cartridge seal. oil separation appears to be and is often misdiagnosed, as an axle lube leak. *pe | 05/20/2009 | |
| 04105 | 06/07/2005 | 05155 | 10008994 | Axle seal leaks. leaks from rear halfshaft axle seal. service tips. *tt | 09/07/2004 |
| POWER TRAIN - DRIVELINE | |||||
| 0537 | 06/07/2005 | 05164 | 10012952 | Driveline 1st order vibration/boom/drone. *tt | 04/05/2005 |
| 17107 | 09/01/2003 | 10004046 | Driveline vibration on drone/boom at highway speeds. *tt | 11/17/2003 | |
| 16640 | 02/01/2003 | 10002507 | Rear driveline ping/creak/pop noise. *tt | 09/04/2003 | |
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||||
| 15251 | 09/01/2001 | 625796 | Some 4x4 vehicles with fewer than 10,000 miles may exhibit grease oozing from the front driveshaft cv joint. *tt | 12/03/2001 | |
| 15080 | 07/01/2001 | 621084 | Some vehicles with fewer than 10,000 miles may exhibit grease oozing from the front driveshaft cv joint. *tt | 09/06/2001 | |
| POWER TRAIN - MANUAL TRANSMISSION | |||||
| 15181 | 08/01/2001 | 624972 | Some vehicles equipped with 4.6l engine and 5r55w transmission may exhibit various firm and/or soft shifts. *et | 11/16/2001 | |
| 15019 | 06/01/2001 | 622835 | Some vehicles equipped with 5r55w transmission may exhibit a whine noise that occurs in 3rd gear only. *tt | 10/23/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | ||||||
| EA09013 | Ford Motor Company | 08/18/2009 | 02/12/2013 | Vehicle Rollaway Allegations | ||
| This investigation is being closed based on several considerations.by the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during ea09-013, odi identified a number of different failure mechanisms in 180 incidents related to the alleged defect.the highest rate for any particular failure mechanism, the failure of the automatic transmission parking system, was 4.4/100k.the next-highest failure rate was for the bsi system, at 3.4/100k.for all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for additional information regarding this investigation, see the complete closing resume in the document file for ea09-013. the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10168454, 10279630, 10280078. | ||||||
| EA09013 | FORD MOTOR COMPANY | 08/18/2009 | VEHICLE ROLLAWAY ALLEGATIONS | |||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumers shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004 ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.preliminary evaluationpe09-020 has been upgraded to an engineering analysis to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | ||||||
| EA09013 | Ford Motor Company | 08/18/2009 | 02/12/2013 | Vehicle Rollaway Allegations | ||
| This investigation is being closed based on several considerations.by the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during ea09-013, odi identified a number of different failure mechanisms in 180 incidents related to the alleged defect.the highest rate for any particular failure mechanism, the failure of the automatic transmission parking system, was 4.4/100k.the next-highest failure rate was for the bsi system, at 3.4/100k.for all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for additional information regarding this investigation, see the complete closing resume in the document file for ea09-013. the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10168454, 10279630, 10280078. | ||||||
| EA09013 | FORD MOTOR COMPANY | 08/18/2009 | VEHICLE ROLLAWAY ALLEGATIONS | |||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumers shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004 ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.preliminary evaluationpe09-020 has been upgraded to an engineering analysis to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 12/18/2012 | 108000 | ||
| Like many other frustrated ford owners, i have had transmission problems with my explorer. its really frustrating when you take it to the repair shop and they dont even need to see it to know the transmission needs to be rebuilt, due to the track record of the faulty parts ford has used. its really sad when they know the transmission where not good and continued to install them for more years. i hope sooner or later they own up to their faults and do the right thing and recall the faulty transmissions. we spent good money for a quality american made car and did not expect to have to invest almost $3,000 in a new transmission the next year. ford will lose a lot of loyal customers over this and needs to address this problem.cc | |||
| 02/02/2013 | 140010 | ||
| Bought a used 2002 explorer with 116,000 miles on it, went through all the ware items and replaced with new. i drove this vehicle to work for a while, enough to get the mileage to 140,010 miles then suddenly started to slip into 3rd or miss all together 3rd gear. 1st to 2nd works fine, 2nd to 3rd is gone (engine raves like it went into neutral) when you let off the accelerator it goes into 4th gear on will pull again, o/d works also. dangerous for anyone in vehicle, this is a very serious safety concern, if someone was to have to get into traffic and this vehicle was to this they could very easily be run over by a vehicle they are trying to stay ahead of or had pulled out in front of. ford has known about this problem for years now and is doing nothing to make it go away are remedy the poorly designed transmission and it just ticks me off that the federal highway safety people don | |||
| 01/16/2013 | 201000 | 1 | |
| Pulling in driveway stopped the vehicle going to put it in park shift lever broke off inside of steering column went on internet found 146 complaints as the same thing happened to them on ford explorer carcomplaints.com. *tr | |||
| 01/15/2013 | 157000 | 1 | |
| My ford explorer has had so many ridiculous problems. this one is extremely inconvenient. the car has trouble shifting gears, it spins from 1st to 2nd gear and then i have to let go of the accelerator for it to shift again, it skips 3rd gear altogether and jerks into fourth after pressing and depressing the accelerator a series of times. once it's in 4th gear, it doesn't go past 50 mph. my mechanic says his monitor detected a faulty solender and the entire pack has to be replaced, but that may not be the only problem. if that doesn't do the trick (even though it needs to be replaced regardless) he will have to open the transmission and possibly rebuild or replace some of the parts. i have encountered hundreds of other 2002 ford explorer owners with the same problem. aside from this, i have a list of other dangerous issues that this car has had and that has endangered my family's and my life numerous times: - gear shift breaking off the steering column as i shifted from reverse to drive in the middle of a busy intersection. - ignition cylinder/switch breaking - possible spontaneous explosion recall related to the cruise control - rear latch breaking and inability to use the rear latch. - electrical system failure - doors not closing properly & draining the battery - faulty alarm system - faulty temperature gauge and radiator - ford not allowing customers to buy just the parts needed for replacement and repair and forcing their customers to purchase entire packages only in order to get the necessary parts at extremely high prices. ford should be incriminated for selling these vehicles knowing full well that they are flooded with life threatening issues to their customers. *tr | |||
| 03/14/2012 | 98000 | 3 | |
| I was driving my 2002 ford explorer about 25mph when i felt the rear end drop down. pulled over to the side of the road and all 5 studs had sheared off. the second time it happened i was only backing out of my driveway when i put it into drive & started to accelerate the opposite side studs sheared off. this time only 4 studs broke so i limped the truck back onto my driveway. the third time this happened i was driving about 15mph going around a turn & 4 studs broke off again. if i was going any faster the truck could have flipped over. *tr | |||
| 03/14/2012 | 98000 | ||
| I was driving my 2002 ford explorer about 25mph when i felt the rear end drop down. pulled over to the side of the road and all 5 studds had sheared off. the second time it happened i was only backing out of my driveway when i put it into drive & started to excelerate the opposite side studds sheared off. this time only 4 studds broke so i limped the truck back onto my driveway. the third time this happened i was driving about 15mph going around a turn & 4 studds broke off again. if i was going any faster the truck could have flipped over. | |||
| 01/10/2013 | 126000 | 1 | |
| Multiple issues with the transmission. from park, when shifted into reverse there is a surge that overcomes the brakes and causes the vehicle to move roughly 4-5 feet. also, the transmissions shifts so hard that it shakes the entire vehicle. when shifting through the gears the transmissions stalls then shifts so hard it overcomes the steering wheel and sometimes causes a change of direction. when traveling at highway speeds 50mph + in overdrive the transmission will surge the vehicle violently as it attempts to stay in gear. after regularly scheduled service of the transmission and multiple discussions with the ford dealership they have not offered a solution other than spend thousands of dollars on another transmission that may cause the same result. this is an unsafe vehicle and needs to be remedied before an accident or death occurs. *tr | |||
| 03/14/2012 | 98000 | ||
| I was driving my 2002 ford explorer about 25mph when i felt the rear end drop down. pulled over to the side of the road and all 5 studds had sheared off. the second time it happened i was only backing out of my driveway when i put it into drive & started to excelerate the opposite side studds sheared off. this time only 4 studds broke so i limped the truck back onto my driveway. the third time this happened i was driving about 15mph going around a turn & 4 studds broke off again. if i was going any faster the truck could have flipped over. | |||
| 01/10/2013 | 126000 | ||
| Multiple issues with the transmission. from park, when shifted into reverse there is a surge that overcomes the brakes and causes the vehicle to move roughly 4-5 feet. also, the transmissions shifts so hard that it shakes the entire vehicle. when shifting through the gears the transmissions stalls then shifts so hard it overcomes the steering wheel and sometimes causes a change of direction. when travelling at highway speeds 50mph + in overdrive the transmission will surge the vehicle violently as it attempts to stay in gear. after regularly scheduled service of the transmission and multiple discussions with the ford dealership they have not offered a solution other than spend thousands of dollars on another transmission that may cause the same result. this is an unsafe vehicle and needs to be remedied before an accident or death occurs. | |||
| 03/14/2012 | 98000 | ||
| I was driving my 2002 ford explorer about 25mph when i felt the rear end drop down. pulled over to the side of the road and all 5 studds had sheared off. the second time it happened i was only backing out of my driveway when i put it into drive & started to excelerate the opposite side studds sheared off. this time only 4 studds broke so i limped the truck back onto my driveway. the third time this happened i was driving about 15mph going around a turn & 4 studds broke off again. if i was going any faster the truck could have flipped over. | |||
| 01/10/2013 | 126000 | ||
| Multiple issues with the transmission. from park, when shifted into reverse there is a surge that overcomes the brakes and causes the vehicle to move roughly 4-5 feet. also, the transmissions shifts so hard that it shakes the entire vehicle. when shifting through the gears the transmissions stalls then shifts so hard it overcomes the steering wheel and sometimes causes a change of direction. when travelling at highway speeds 50mph + in overdrive the transmission will surge the vehicle violently as it attempts to stay in gear. after regularly scheduled service of the transmission and multiple discussions with the ford dealership they have not offered a solution other than spend thousands of dollars on another transmission that may cause the same result. this is an unsafe vehicle and needs to be remedied before an accident or death occurs. | |||
| 11/20/2012 | 112000 | 1 | |
| While pulling out from a stop sign the transmission was slipping causing the explorer to barely pull out into a busy intersection in the path of oncoming traffic which had to stop to avoid hitting me. this was not the only time this has happened, and it happens with no warning. *tr | |||
| 11/20/2012 | 112000 | ||
| While pulling out from a stop sign the transmission was slipping causing the explorer to barely pull out into a busy intersection in the path of oncoming traffic which had to stop to avoid hitting me. this was not the only time this has happened, and it happens with no warning. | |||
| 12/12/2012 | 145000 | 1 | |
| Three months ago the overdrive light began flashing on my dashboard. the automatic transmission made a loud noise when changing gears. sometimes the rpm's will rev but the car will not increase in speed.the light will not turn off and the transmission continues to shift harshly. *tr | |||
| 10/01/2010 | 85420 | 1 | |
| Merging into heavy traffic on us23 n. in ohio, tried to accelerate just as i always do and the transmission decides it doesnt want to shift, then when it finally did (approx 5000 rpm) it slamed into gear. narrowly avoided being rear-ended. turned vehicle around, tried fluid/filter change with no success. did a search on the net and found thousands upon thousands of the same problem. checked for recall and to my surprise there was none. *tr | |||
| 10/01/2010 | 85420 | ||
| Merging into heavy traffic on us23 n. in ohio, tried to accelerate just as i always do and the transmission decides it doesnt want to shift, then when it finally did (approx 5000 rpm) it slamed into gear. narrowly avoided being rear-ended. turned vehicle around, tried fluid/filter change with no success. did a search on the net and found thousands upon thousands of the same problem. checked for recall and to my surprise there was none. | |||
| 06/01/2012 | 125000 | 1 | |
| Drive train, bucks, grinds, is slipping. makes alot of noise. had the rear end replaced and it did not work, paid $1000.00 or so and did not take care of the problem. *tr | |||
| 06/01/2012 | 125000 | ||
| Drive train, bucks, grinds, is slipping. makes alot of noise. had the rear end replaced and it did not work, paid $1000.00 or so and did not take care of the problem. | |||
| 11/10/2012 | 127875 | 1 | |
| I just purchased the vehicle in a private sale on 11/09/12 and on 11/10/12 went to shift from park into reverse on a flat surface and my shift lever broke off and i am not able to shift my vehicle. *tr | |||
| 11/07/2012 | 167000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving 2 mph and attempting to shift into park, the gear shift lever became detached, leaving the vehicle stuck in reverse. the vehicle was towed to an independent mechanic where the contact was awaiting diagnosis of the failure. the dealer and manufacturer were not notified. the vin was unavailable. the failure and current mileage was 167,000. kmj | |||
| 11/25/2011 | 146000 | 1 | |
| The o/d light keeps flashing on and off. also the transmission does no longer want to shift gears; and when it does it shifts very hard. *tr | |||
| 11/10/2012 | 127875 | ||
| I just purchased the vehicle in a private sale on 11/09/12 and on 11/10/12 went to shift from park into reverse on a flat surface and my shift lever broke off and i am not able to shift my vehicle. | |||
| 11/07/2012 | 167000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving 2 mph and attempting to put the vehicle in the park position the gear shift lever became detached leaving the vehicle stuck in the reverse position. the vehicle was towed to an independent mechanic for diagnosis and was being inspected at the time of the call. the dealer and manufacturer had not been notified. the vin was unavailable. the failure and current mileage was 167,000. dt | |||
| 11/25/2011 | 146000 | 1 | |
| The o/d light keeps flashing on and off. also the transmission does no longer want to shift gears; and when it does it shifts very hard. *tr | |||
| 11/25/2011 | 146000 | ||
| The o/d light keeps flashing on and off. also the transmission does no longer want to shift gears; and when it does it shifts very hard | |||
| 10/22/2012 | 1 | ||
| On the afternoon of october 22nd 2012 my pregnant wife was leaving the speech therapist with my son went to put the car in reverse and the shifter snapped off in her hand. the car every since we had it when u put it in park as a delay and rolls for ward a bit i feel that this is a recall that ford should issue for this car. its just not fair to have to pay over 1200 dollars to fix something that is not my fault.what if this would have happened in the street luckily my wife knew to shut the car off and apply the emergency brake. this problem really could end up in serious injury or even fatality to an individual. *tr | |||
| 10/21/2011 | 65000 | 2 | |
| Transmission failed for the second time. failed originally at 65,000 miles and had to be replaced. failed again 3 years later at 130,000 miles and had a rebuilt transmission installed. 10 months later at 140,000 miles the transmission is leaking and starting to slip. i don't anticipate paying for a 4th transmission on this vehicle. obviously there is something wrong with the design. *tr | |||
| 10/03/2011 | 125000 | 1 | |
| I was driving in town when i accelerated from a stop light and the transmission would not engage into 3rd gear. the engine revved highly and then suddenly the transmission kicked into gear with a sudden jolt forward. *tr | |||
| 10/03/2011 | 125000 | ||
| I was driving in town when i accelerated from a stop light and the transmission would not engage into 3rd gear. the engine reved highly and then suddenly the transmission kicked into gear with a sudden jolt forward. | |||
| 02/15/2012 | 146000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while parked, it became difficult to shift gears. the vehicle was also slipping gears while driving at any speed. the vehicle was taken to the dealer for diagnostic testing three different times. the technicians were unable to diagnose the failure. there was an investigation under nhtsa action number: ea09013 (power train: automatic transmission: lever and linkage: column shift steering: column steering: column locking: anti-theft device power train: automatic transmission: gear position indication (prndl)) that may be related to the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 146,000. pmb | |||
| 10/03/2011 | 125000 | ||
| I was driving in town when i accelerated from a stop light and the transmission would not engage into 3rd gear. the engine reved highly and then suddenly the transmission kicked into gear with a sudden jolt forward. | |||
| 02/15/2012 | 146000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while parked, it became difficult to shift gears. the vehicle was also slipping gears while driving at any speed. the vehicle was taken to the dealer for diagnostic testing three different times. the technicians were unable to diagnose the failure. there was an investigation under nhtsa action number: ea09013 (power train: automatic transmission: lever and linkage: column shift steering: column steering: column locking: anti-theft device power train: automatic transmission: gear position indication (prndl)) that may be related to the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 146,000. pmb | |||
| 02/15/2012 | 146000 | ||
| Tl- the contact owns a 2002 ford explorer. while parked the contact noticed it became difficult to shift gears. the vehicle was also slipping gears while driving at any speed. the vehicle was taken to the dealer for diagnostic testing three different times. the technicians were unable to diagnose the failure. there was a investigation under nhtsa action number: ea09013 (power train:automatic transmission:lever and linkage:column shift steering:column steering:column locking:anti-theft device power train:automatic transmission:gear position indication (prndl)) that may be related to the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 146,000. da | |||
| 09/25/2012 | 152000 | 1 | |
| While coming off a freeway my car suddenly jerked and the transmission failed. causing my vehicle to stop. when trying to move forward the car began to try to roll backwards into the car behind me. i was lucky i was coming to a stop rather then going full speed on the freeway. after much research i have found that this is an all too common problem with this make model and year. the transmission now needs to be completely rebuilt according to 2 mechanics. *tr | |||
| 09/12/2012 | 195000 | 1 | |
| Went to put car in drive from the park position and the shifter completely broke and was hanging. also, i was not able to get my key out of the ignition. we were planning to make an out of town trip the following day, however, had to change plans due to this situation. after searching online, i have discovered there has been numerous complaints for this exact defect for the exact type of vehicle. it seems that since there has already been so many same situations, that a recall would have taken place by now. not has it only been inconvenient, but could also be potentially dangerous! *tr | |||
| 08/15/2012 | 194000 | 1 | |
| Transmission failed on the highway at 70mph pulled off exit and continued on city roads to our jobs parking lot and is no longer drive able. *tr | |||
| 01/16/2012 | 97857 | 1 | |
| The service engine light came on and i was told there might be a transmission problem. after the service the light was off and i was going again. at 107,000 miles the light came back on and back to the service departmant and they said the #5 ring was having problems i could drive it and it would get worse. it was also mentioned this year explorer had many transmission issues. now they want a minimum of $3,500 to fix the suv and the trade-in is only worth $3,500 dollars. i now have 117,500 miles on it and it shifts hard and goes in reveserves slowly. i have talked to ford to no avail at all. the say sorry but we can't help with fixing it at all. there is no discounted rate for an issue that is well known on the blogs. this seems to be against the fact that ford says they have the bext trucks on the road if they think 117,000 miles is enough to replace the transmission. i do not understand the fact they think it is okay to charge that amount for a known issue on the 2002 - 2004 model explorers. i need help as i can't afford to fix it to trade it in and i don't see putting $3,500 plus into some thing that may only last one day to maybe a year. *tr | |||
| 08/03/2012 | 135000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving in reverse, the gear shift lever failed. the contact tried to shift the vehicle in park but the gear shift remained stuck. the contact stated the vehicle continued to move and the emergency brake was used to stop the vehicle. the vehicle was taken to a mechanic for inspection where they stated that the aluminum house that connected the shift lever to the steering column failed and would need to be replaced. the vehicle was repaired. the manufacturer was notified and have not responded. the failure mileage was 135,000. kmj | |||
| 01/16/2012 | 97857 | ||
| The service engine light came on and i was told there might be a transmission problem. after the service the light was off and i was going again. at 107,000 miles the light came back on and back to the service departmant and they said the #5 ring was having problems i could drive it and it would get worse. it was also mentioned this year explorer had many transmission issues. now they want a minimum of $3,500 to fix the suv and the trade-in is only worth $3,500 dollars. i now have 117,500 miles on it and it shifts hard and goes in reveserves slowly. i have talked to ford to no avail at all. the say sorry but we can't help with fixing it at all. there is no discounted rate for an issue that is well known on the blogs. this seems to be against the fact that ford says they have the bext trucks on the road if they think 117,000 miles is enough to replace the transmission. i do not understand the fact they think it is okay to charge that amount for a known issue on the 2002 - 2004 model explorers. i need help as i can't afford to fix it to trade it in and i don't see putting $3,500 plus into some thing that may only last one day to maybe a year. | |||
| 08/03/2012 | 135000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving in reverse, the gear shift lever failed. the contact tried to shift the vehicle in park but the gear shift remained stuck. the contact stated the vehicle continued to move and the emergency brake was used to stop the vehicle. the vehicle was taken to a mechanic for inspection where they stated that the aluminum house that connected the shift lever to the steering column failed and would need to be replaced. the vehicle was repaired. the manufacturer was notified and have not responded. the failure mileage was 135,000. kmj | |||
| 01/16/2012 | 97857 | ||
| The service engine light came on and i was told there might be a transmission problem. after the service the light was off and i was going again. at 107,000 miles the light came back on and back to the service departmant and they said the #5 ring was having problems i could drive it and it would get worse. it was also mentioned this year explorer had many transmission issues. now they want a minimum of $3,500 to fix the suv and the trade-in is only worth $3,500 dollars. i now have 117,500 miles on it and it shifts hard and goes in reveserves slowly. i have talked to ford to no avail at all. the say sorry but we can't help with fixing it at all. there is no discounted rate for an issue that is well known on the blogs. this seems to be against the fact that ford says they have the bext trucks on the road if they think 117,000 miles is enough to replace the transmission. i do not understand the fact they think it is okay to charge that amount for a known issue on the 2002 - 2004 model explorers. i need help as i can't afford to fix it to trade it in and i don't see putting $3,500 plus into some thing that may only last one day to maybe a year. | |||
| 08/03/2012 | 135000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving in reverse, the gear shift lever failed. the contact tried to shift the vehicle in park but the gear shift remained stuck. the contact stated the vehicle continued to move and the emergency brake was used to stop the vehicle. the vehicle was taken to a mechanic for inspection where they stated that the aluminum house that connected the shift lever to the steering column failed and would need to be replaced. the vehicle was repaired. the manufacturer was notified and have not responded. the failure mileage was 135,000. kmj | |||
| 08/03/2012 | 135000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving in reverse, the gear shift lever broke off. the contact tried to shift the vehicle in park but the gear shift was stuck. the contact stated the vehicle continued to move and had to use the emergency brake to stop the vehicle. the vehicle was to a mechanic for inspection and they stated that the aluminum house that connected the shift lever to the steering column failed and the steering column needed to be replaced. the vehicle was repaired. the manufacturer was notified and have not responded. the failure mileage was 135,000. ap | |||
| 08/03/2012 | 64549 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that while attempting to shift from park to drive, the gear shifter lever fractured. the manufacturer was made aware of the failure and denied assistance with the repair. the vehicle was not repaired. the failure and the current mileage was 64,549. kmj | |||
| 08/03/2012 | 150 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that while attempting to shift the gear from park to drive the gear shifter lever broke. the manufacturer was made aware of the failure and denied assistance with the repair. the vehicle was not repaired. the failure and the current mileage was 64,549. li | |||
| 07/19/2012 | 203000 | 1 | |
| When accelerating on a start, car doesn't shift into 2nd and 3rd gear....unless there is a push or jump into it. *tr | |||
| 07/19/2012 | 203000 | ||
| When accelerating on a start, car doesn shift into 2nd and 3rd gear....unless there is a push or jump into it | |||
| 06/12/2012 | 156000 | 1 | |
| I have a 2002 ford explorer and the over drive light started flashing and the check engine light is on and the transmission started slipping from 2-3 gear and i found out with my 2yr and 3yr kids in the car if i need to pull out on to a highway with cars coming the suv don't want to do so and will rev up and might slam into gear when you let off the gas. i love my explorer great family car but with this problem i will not have my kids in it at all. and not knowing if it will make it or not. ford do something about this. im not the only one. *tr | |||
| 06/12/2012 | 156000 | ||
| I have a 2002 ford explorer and the over drive light started flashing and the check engine light is on and the transmission started sliping from 2-3 gear and i found out with my 2yo and 3yo kids in the car if i need to pull out on to a highway with cars coming the suv dont want to do so and will rev up and might slam into gear when you let off the gass. i love my explorer great family car but with this problem i will not have my kids in it at all. and not knowing if it will make it or not. ford do something about this. im not the only one. | |||
| 02/05/2009 | 100000 | ||
| Ford is a great company. i love their f-350, mustangs, and vans. but the main problem is the 2002 ford explorer transmission. i have seen and researched thousands of complaints the citizens have sent to ford and through yourselves. and yet to now prevail? what right does a person have to create a vehicle and not own up to its complication. now i'm not saying their are perfect cars but a ford explorer has them. now i can send you a list of what i want. but i'm not going to rant like some 5 year old in a candy store. but change needs to happen. hundreds of these innocent people who go through out their day driving this vehicle need a break. actually they need a fix. a shiftinto the right direction. and hundreds more are filing lawsuit against everyone they can about it. your cant trade this car because of the problem and who has the money to dish out almost over $3,000 for a headache that could have been prevented from the start. all i need if you. yes you is to send this message to anybody. or everybody and help push for a new tomorrow a sunny day. a fixed problem. but i am filing a lawsuit for everything their worth. or at least a new transmission for all explorer owners. regardless of the year or sub model. | |||
| 02/24/2012 | 90000 | ||
| I bought my 2002 ford explorer xlt and within 1 week the transmission has gone out....have had it repaired and still no good. | |||
| 05/02/2012 | 154000 | ||
| The o/d light flickers on and off and there appears to be no third gear, according to three mechanical transmission inspections. researching websites indicates that this is a known prevalent problem for this vehicle. need to know: 1. was there a recall? 2. what, if anything, ford is willing to do to fix or compensate for the considerable expense involved to repair this obvious defect. | |||
| 04/05/2012 | 109000 | ||
| Transmission failure - stupid design doesn't allow you to check fluid level, leak at transfer case seal seems to have caused loss of fluid and cannot be added without some special pump to fill transmission back up because it's a sealed unit. designed so only ford dealers can do service and then it just goes out and you're driving 65 mph down the mountain and unable to control speed. ford needs to recall these piece of crap transmissions yet won't even acknowledge there's a problem although every dealer & tranny mechanic knows of the issues. | |||
| 04/15/2012 | |||
| Vehicle transmission has suddenly quit at only 120,000 miles. because of a code p0775 pressure control solenoid. shopped the fix (which all repair shops say is very common on early 2000 ford's) and it will need a $2500 rebuild. did some online research and found more complaints on this than i can account for. i contacted ford customer support line and was transfered to my local dealer. local dealer said i fall outside of any customer appreciation programs and there is nothing they can do than fix it for me for $3200. with the amount of complaints on this issue along with the cracked tailgate that i see on all ford explorer's i drive by, there should be some sort of forced recall. | |||
| 04/16/2012 | 121000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated the gear shift detached while shifting gears from the park to drive. the vehicle was towed to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure and the current mileages were 121,000. kmj | |||
| 04/05/2012 | 109000 | ||
| Transmission failure - stupid design doesn't allow you to check fluid level, leak at transfer case seal seems to have caused loss of fluid and cannot be added without some special pump to fill transmission back up because it's a sealed unit. designed so only ford dealers can do service and then it just goes out and you're driving 65 mph down the mountain and unable to control speed. ford needs to recall these piece of crap transmissions yet won't even acknowledge there's a problem although every dealer & tranny mechanic knows of the issues. | |||
| 04/15/2012 | |||
| Vehicle transmission has suddenly quit at only 120,000 miles. because of a code p0775 pressure control solenoid. shopped the fix (which all repair shops say is very common on early 2000 ford's) and it will need a $2500 rebuild. did some online research and found more complaints on this than i can account for. i contacted ford customer support line and was transfered to my local dealer. local dealer said i fall outside of any customer appreciation programs and there is nothing they can do than fix it for me for $3200. with the amount of complaints on this issue along with the cracked tailgate that i see on all ford explorer's i drive by, there should be some sort of forced recall. | |||
| 04/16/2012 | 121000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated the gear shift detached while shifting gears from the park to drive. the vehicle was towed to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure and the current mileages were 121,000. kmj | |||
| 04/15/2012 | |||
| Vehicle transmission has suddenly quit at only 120,000 miles. because of a code p0775 pressure control solenoid. shopped the fix (which all repair shops say is very common on early 2000 ford's) and it will need a $2500 rebuild. did some online research and found more complaints on this than i can account for. i contacted ford customer support line and was transfered to my local dealer. local dealer said i fall outside of any customer appreciation programs and there is nothing they can do than fix it for me for $3200. with the amount of complaints on this issue along with the cracked tailgate that i see on all ford explorer's i drive by, there should be some sort of forced recall. | |||
| 04/16/2012 | 121000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated the gear shift detached while shifting gears from the park position to drive. the vehicle was towed to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure and current mileages were 121,000. rds | |||
| 04/13/2011 | 100000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact was driving 10 mph when the vehicle failed to shift gears properly. the over draft warning light illuminated during the failure. the vehicle was taken to the dealer where it was confirmed that the first and second gears of the transmission failed and needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 120,000. kmj | |||
| 04/15/2012 | |||
| Vehicle transmission has suddenly quit at only 120,000 miles. because of a code p0775 pressure control solenoid. shopped the fix (which all repair shops say is very common on early 2000 ford's) and it will need a $2500 rebuild. did some online research and found more complaints on this than i can account for. i contacted ford customer support line and was transfered to my local dealer. local dealer said i fall outside of any customer appreciation programs and there is nothing they can do than fix it for me for $3200. with the amount of complaints on this issue along with the cracked tailgate that i see on all ford explorer's i drive by, there should be some sort of forced recall. | |||
| 04/16/2012 | 121000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated the gear shift detached while shifting gears from the park position to drive. the vehicle was towed to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure and current mileages were 121,000. rds | |||
| 04/13/2011 | 100000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact was driving 10 mph when the vehicle failed to shift gears properly. the over draft warning light illuminated during the failure. the vehicle was taken to the dealer where it was confirmed that the first and second gears of the transmission failed and needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 120,000. kmj | |||
| 04/13/2011 | 100000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact was driving 10 mph when the vehicle failed to shift gears properly. the over draft warning light illuminated during the failure. the vehicle was taken to the dealer. the dealer confirmed the first and second gears of the transmission failed and needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 120,000 . rds | |||
| 11/30/2011 | 140000 | ||
| O/d off light flashing and service engine light on constant. transmission has a hard time shifting from first to second gear. it had approximately 140,000 miles when it first happened. i am not the original owner so i am unsure if this has happened before. | |||
| 03/23/2012 | 155550 | ||
| Out transmission isn't out yet, it's on its way out. when accelerating it stops at 25-35 mph and the rpm rev up to the red limit if you don't take your foot off the gas and it wont switch gears for a minute or so. sometimes you hear a loud dropping sound and the entire car jerks when it switches gears. this first happened when speeding up on a busy main road near detroit, almost causing us to be rear ended. we took it to a transmission garage and were informed it would be $2,000 or there abouts to fix. had the other driver not been paying attention or had this happened on a highway myself, my fiance, our four children would have been seriously injured or worse. apparently the transmission is a recurring problem with this model of vehicle and the manufacturer should be made responsible for this blatantly dangerous defect. | |||
| 04/07/2011 | 166000 | ||
| I have a 2002 ford explorer eb and this car is a piece of crap after i bought the car the tranny is slipping like crazy and its hard to change from park to drive. i have looked it up and there are many people with the same issue and it is a closed tranny so i cant even check the fluid in it but ford is not doing anything about the issue i will never own a ford again. | |||
| 11/30/2011 | 140000 | ||
| O/d off light flashing and service engine light on constant. transmission has a hard time shifting from first to second gear. it had approximately 140,000 miles when it first happened. i am not the original owner so i am unsure if this has happened before. | |||
| 03/23/2012 | 155550 | ||
| Out transmission isn't out yet, it's on its way out. when accelerating it stops at 25-35 mph and the rpm rev up to the red limit if you don't take your foot off the gas and it wont switch gears for a minute or so. sometimes you hear a loud dropping sound and the entire car jerks when it switches gears. this first happened when speeding up on a busy main road near detroit, almost causing us to be rear ended. we took it to a transmission garage and were informed it would be $2,000 or there abouts to fix. had the other driver not been paying attention or had this happened on a highway myself, my fiance, our four children would have been seriously injured or worse. apparently the transmission is a recurring problem with this model of vehicle and the manufacturer should be made responsible for this blatantly dangerous defect. | |||
| 04/07/2011 | 166000 | ||
| I have a 2002 ford explorer eb and this car is a piece of crap after i bought the car the tranny is slipping like crazy and its hard to change from park to drive. i have looked it up and there are many people with the same issue and it is a closed tranny so i cant even check the fluid in it but ford is not doing anything about the issue i will never own a ford again. | |||
| 03/30/2012 | 119483 | ||
| Been jerky and jumping for 2 years but today the transmission would not upshift when starting out or down-shift when slowing down. the engine went to high rpm with little or no forward progress.all this was preceded by the over-drive light flashing on and off followed next by the check transmission light. next the check engine light came on. the forums on this vehicle will tell you that this 6 speed automatic transmission on the v-8 engines are just junk. way to many complaints. will ford fix this on an out of warranty vehicle? after pulling | |||
| 03/23/2012 | 155550 | ||
| Out transmission isn't out yet, it's on its way out. when accelerating it stops at 25-35 mph and the rpm rev up to the red limit if you don't take your foot off the gas and it wont switch gears for a minute or so. sometimes you hear a loud dropping sound and the entire car jerks when it switches gears. this first happened when speeding up on a busy main road near detroit, almost causing us to be rear ended. we took it to a transmission garage and were informed it would be $2,000 or there abouts to fix. had the other driver not been paying attention or had this happened on a highway myself, my fiance, our four children would have been seriously injured or worse. apparently the transmission is a recurring problem with this model of vehicle and the manufacturer should be made responsible for this blatantly dangerous defect. | |||
| 04/07/2011 | 166000 | ||
| I have a 2002 ford explorer eb and this car is a piece of crap after i bought the car the tranny is slipping like crazy and its hard to change from park to drive. i have looked it up and there are many people with the same issue and it is a closed tranny so i cant even check the fluid in it but ford is not doing anything about the issue i will never own a ford again. | |||
| 03/30/2012 | 119483 | ||
| Been jerky and jumping for 2 years but today the transmission would not upshift when starting out or down-shift when slowing down. the engine went to high rpm with little or no forward progress.all this was preceded by the over-drive light flashing on and off followed next by the check transmission light. next the check engine light came on. the forums on this vehicle will tell you that this 6 speed automatic transmission on the v-8 engines are just junk. way to many complaints. will ford fix this on an out of warranty vehicle? after pulling | |||
| 03/23/2012 | 155550 | ||
| Out transmission isn't out yet, it's on its way out. when accelerating it stops at 25-35 mph and the rpm rev up to the red limit if you don't take your foot off the gas and it wont switch gears for a minute or so. sometimes you hear a loud dropping sound and the entire car jerks when it switches gears. this first happened when speeding up on a busy main road near detroit, almost causing us to be rear ended. we took it to a transmission garage and were informed it would be $2,000 or there abouts to fix. had the other driver not been paying attention or had this happened on a highway myself, my fiance, our four children would have been seriously injured or worse. apparently the transmission is a recurring problem with this model of vehicle and the manufacturer should be made responsible for this blatantly dangerous defect. | |||
| 04/07/2011 | 166000 | ||
| I have a 2002 ford explorer eb and this car is a piece of crap after i bought the car the tranny is slipping like crazy and its hard to change from park to drive. i have looked it up and there are many people with the same issue and it is a closed tranny so i cant even check the fluid in it but ford is not doing anything about the issue i will never own a ford again. | |||
| 03/30/2012 | 119483 | ||
| Been jerky and jumping for 2 years but today the transmission would not upshift when starting out or down-shift when slowing down. the engine went to high rpm with little or no forward progress.all this was preceded by the over-drive light flashing on and off followed next by the check transmission light. next the check engine light came on. the forums on this vehicle will tell you that this 6 speed automatic transmission on the v-8 engines are just junk. way to many complaints. will ford fix this on an out of warranty vehicle? after pulling | |||
| 03/27/2012 | 117000 | ||
| The transmission is having trouble shifting from 2nd to 3rd, engine light and o/d off lights are on. local mechanic says that the intermediate band on the transmission is broken. this is a sealed unit with no way to service without a rebuild. | |||
| 04/07/2011 | 166000 | ||
| I have a 2002 ford explorer eb and this car is a piece of crap after i bought the car the tranny is slipping like crazy and its hard to change from park to drive. i have looked it up and there are many people with the same issue and it is a closed tranny so i cant even check the fluid in it but ford is not doing anything about the issue i will never own a ford again. | |||
| 03/30/2012 | 119483 | ||
| Been jerky and jumping for 2 years but today the transmission would not upshift when starting out or down-shift when slowing down. the engine went to high rpm with little or no forward progress.all this was preceded by the over-drive light flashing on and off followed next by the check transmission light. next the check engine light came on. the forums on this vehicle will tell you that this 6 speed automatic transmission on the v-8 engines are just junk. way to many complaints. will ford fix this on an out of warranty vehicle? after pulling | |||
| 03/27/2012 | 117000 | ||
| The transmission is having trouble shifting from 2nd to 3rd, engine light and o/d off lights are on. local mechanic says that the intermediate band on the transmission is broken. this is a sealed unit with no way to service without a rebuild. | |||
| 03/30/2012 | 119483 | ||
| Been jerky and jumping for 2 years but today the transmission would not upshift when starting out or down-shift when slowing down. the engine went to high rpm with little or no forward progress.all this was preceded by the over-drive light flashing on and off followed next by the check transmission light. next the check engine light came on. the forums on this vehicle will tell you that this 6 speed automatic transmission on the v-8 engines are just junk. way to many complaints. will ford fix this on an out of warranty vehicle? after pulling | |||
| 03/27/2012 | 117000 | ||
| The transmission is having trouble shifting from 2nd to 3rd, engine light and o/d off lights are on. local mechanic says that the intermediate band on the transmission is broken. this is a sealed unit with no way to service without a rebuild. | |||
| 08/15/2011 | 140000 | ||
| The transmission is junk. ford knows this. rebuilding or replacing the transmission is inevitable...and not just once, because there are known design and manufacturing issues that will only cause the failures to repeat themselves. unless these failures are dealt with, there are many people on the roads who are at the mercy of luck that the car they are driving or the cars that others are driving near them wont stop dead, stopping them dead. how is this known problem not a public safety issue? have you counted the number of ford explorers on the road?? its scary. | |||
| 03/23/2011 | |||
| 2002 ford explorer transmission died for the second time after i had the dealership replace it, 75,000 miles ago. i am now sitting at 156000 and it is doing the same things again. this gives me such a bad taste toward ford, and i have been a die hard ford guy. | |||
| 08/15/2011 | 140000 | ||
| The transmission is junk. ford knows this. rebuilding or replacing the transmission is inevitable...and not just once, because there are known design and manufacturing issues that will only cause the failures to repeat themselves. unless these failures are dealt with, there are many people on the roads who are at the mercy of luck that the car they are driving or the cars that others are driving near them wont stop dead, stopping them dead. how is this known problem not a public safety issue? have you counted the number of ford explorers on the road?? its scary. | |||
| 03/23/2011 | |||
| 2002 ford explorer transmission died for the second time after i had the dealership replace it, 75,000 miles ago. i am now sitting at 156000 and it is doing the same things again. this gives me such a bad taste toward ford, and i have been a die hard ford guy. | |||
| 08/15/2011 | 140000 | ||
| The transmission is junk. ford knows this. rebuilding or replacing the transmission is inevitable...and not just once, because there are known design and manufacturing issues that will only cause the failures to repeat themselves. unless these failures are dealt with, there are many people on the roads who are at the mercy of luck that the car they are driving or the cars that others are driving near them wont stop dead, stopping them dead. how is this known problem not a public safety issue? have you counted the number of ford explorers on the road?? its scary. | |||
| 03/23/2011 | |||
| 2002 ford explorer transmission died for the second time after i had the dealership replace it, 75,000 miles ago. i am now sitting at 156000 and it is doing the same things again. this gives me such a bad taste toward ford, and i have been a die hard ford guy. | |||
| 03/06/2012 | 98600 | ||
| Rear passenger wheel started shaking. stopped and removed wheel cover and found three wheel studs sheared off. had to have vehicle towed to tire store. replaced wheel, hub and all studs. | |||
| 03/01/2012 | 228000 | ||
| Tl* the contact owns a 2002 ford explorer. while attempting to shift from park to the reverse, the contact noticed that the column shifter had separated from the steering column. the vehicle had not been diagnosed or repaired. the current and the failure mileage was 228,000. | |||
| 02/29/2012 | |||
| Tl* the contact owns a 2002 ford explorer. the contact stated that while driving 70 mph, the over drive warning light illuminated as the vehicle started to skip gears. there was an abnormal increase in engine rpms and the vehicle would not shift into gear. the vehicle was taken to a local mechanic but the vehicle was neither diagnosed nor repaired. the failure and the current mileage was unknown. | |||
| 03/06/2012 | 98600 | ||
| Rear passenger wheel started shaking. stopped and removed wheel cover and found three wheel studs sheared off. had to have vehicle towed to tire store. replaced wheel, hub and all studs. | |||
| 03/01/2012 | 228000 | ||
| Tl* the contact owns a 2002 ford explorer. while attempting to shift from park to the reverse, the contact noticed that the column shifter had separated from the steering column. the vehicle had not been diagnosed or repaired. the current and the failure mileage was 228,000. | |||
| 02/29/2012 | |||
| Tl* the contact owns a 2002 ford explorer. the contact stated that while driving 70 mph, the over drive warning light illuminated as the vehicle started to skip gears. there was an abnormal increase in engine rpms and the vehicle would not shift into gear. the vehicle was taken to a local mechanic but the vehicle was neither diagnosed nor repaired. the failure and the current mileage was unknown. | |||
| 03/01/2012 | 228000 | ||
| Tl* the contact owns a 2002 ford explorer. while attempting to shift from park to the reverse, the contact noticed that the column shifter had separated from the steering column. the vehicle had not been diagnosed or repaired. the current and the failure mileage was 228,000. | |||
| 02/29/2012 | |||
| Tl- the contact owns a 2002 ford explorer. the contact stated that while driving 70 mph, the over drive warning light illuminated as the vehicle started to skip gears. there was an abnormal increase in engine rpms and the vehicle would not shift into gear. the vehicle was taken to a local mechanic but the vehicle was neither diagnosed nor repaired. the failure and the current mileage was unknown. kmj | |||
| 03/01/2012 | 228000 | ||
| Tl- the contact owns a 2002 ford explorer. while attempting to shift from park to the reverse gear the contact noticed that the column shifter had suddenly separated from the steering column. the vehicle has not been diagnosed and there were no prior issues with the column shifter. the current and failure mileages are 228000. bml | |||
| 02/27/2012 | 120000 | ||
| Tl* the contact owns a 2002 ford explorer eddie bauer edition. the contact stated that at engine startup, the gear shifter detached from the vehicle while attempting to shift into gear. the vehicle was not taken to the dealer and the manufacturer was not contacted. the vehicle was not repaired. the failure and the current mileages were 120,000. | |||
| 02/27/2012 | 120000 | ||
| Tl- the contact owns a 2002 ford explorer eddie bauer edition. the contact stated at engine start up the gear shifter detached while attempting to place vehicle in gear. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure and current mileages were 120,000. rds | |||
| 01/12/2012 | 105800 | ||
| The transmission on my 2002 ford explorer xlt suddenly began to rev higher than normal. the overdrive light indicator on the dash began to flash and 2nd and 5th gear seemed to have stopped working. | |||
| 12/28/2011 | 143000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated while shifting the gear from park to reverse the gear shifter broke. the local mechanic inspected the vehicle, and located the failure at the gear housing unit was made of defected material. the gear shifter housing would need to be replaced.the vehicle was not repaired. the failure and the current mileage was 143,000. li | |||
| 12/08/2011 | 54500 | ||
| Tl* the contact owns a 2002 ford explorer. the contact was driving approximately 5 mph and attempting a left turn when the engine rpms raced excessively. the vehicle was taken to an independent mechanic where they advised her that she needed to replace the transmission. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 54,500. | |||
| 12/08/2011 | 54500 | ||
| Tl- the contact owns a 2002 ford explorer. the contact was driving approximately 5 mph and attempting a left turn when the engine rpms raced excessively. the vehicle was taken to an independent mechanic where they advised her that she needed to replace the transmission. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 54,500. kmj | |||
| 12/08/2011 | 141000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the vehicle was parked and she attempted to shift into reverse, but the gear shift lever detached from the steering column. the vehicle was in the process of being towed to an independent repair shop to be repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 141,000. kmj | |||
| 12/08/2011 | 54500 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that when driving approximately 5 mph and trying to make a left hand turn the vehicle would rev up as if it not getting into gear. the vehicle was taken to an independent mechanic and they advised her that she needed to replace the transmission. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 54,500. tb | |||
| 12/08/2011 | 141000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the vehicle was parked and she attempted to shift into reverse, but the gear shift lever detached from the steering column. the vehicle was in the process of being towed to an independent repair shop to be repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 141,000. kmj | |||
| 12/08/2011 | 54500 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that when driving approximately 5 mph and trying to make a left hand turn the vehicle would rev up as if it not getting into gear. the vehicle was taken to an independent mechanic and they advised her that she needed to replace the transmission. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 54,500. tb | |||
| 12/08/2011 | 141000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the vehicle was parked and she attempted to shift into reverse, but the gear shift lever detached from the steering column. the vehicle was in the process of being towed to an independent repair shop to be repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 141,000. sm. | |||
| 12/07/2011 | 135000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the gear shift lever fractured while trying to shift from park. the vehicle was not inspected by a dealer nor repaired. the manufacturer was made aware of the failure. the failure and the current mileages were approximately 135,000. | |||
| 12/07/2011 | 135000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that the gear shift lever fractured while trying to shift from park. the vehicle was not inspected by a dealer nor repaired. the manufacturer was made aware of the failure. the failure and the current mileages were approximately 135,000. kmj | |||
| 12/02/2011 | 120000 | ||
| Rear spring cracked at 100000 mil transmission faild at 120000 mil body electrical not sealed well and keeps shorting in different places cruse gets stubbern and scared to use it , im afraid of it getting stuck in cruse | |||
| 12/05/2011 | 110000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the gear shift fractured when he attempted to shift into reverse. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure and the current mileages were 110,000. | |||
| 08/18/2010 | 50000 | ||
| I own a 2002 ford explorer xls. i have been having transmission problems for a while and ford dealer told me it was common with the 2002 explorer. i am now at 100k miles and my transmission is in need of being rebuilt because ford manufactured a transmission that was two small for the 2nd and 5th gears to shift in which created friction and wear on the the transmission. i am a single mother who still owes money on this vehicle and i cannot afford 2000 to rebuild this transmission for it to fail on me again like all the rest. i contacted ford and of course they told me that they couldnt help me. my father being a mechanic told me that i cannot drive this vehcile because the motor was about to blow due to the high rpms this transmission has been putting out for a while. after doing research i found this website http://www.carcomplaints.com/ford/explorer/2002/transmission/transmission_failure.shtml where over 350 people are having the same issue with the same year, make, and model vehicle. i could have potentially broke down in the middle of the road with my three year old in the car where anything could have happened. these vehicles are normal bought for family vehicles and i do not see how this is not on the recal list since it is putting many families in danger. please let me know if there is anything i need to do to get a recall active on this transmission. thank you. | |||
| 12/07/2011 | 135000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the gear shift lever had fractured while trying to move it out of the park position. the vehicle had not been inspected by a dealer nor repaired. the manufacturer was contacted. the failure and current mileages were approximately 135,000. tb | |||
| 12/02/2011 | 120000 | ||
| Rear spring cracked at 100000 mil transmission faild at 120000 mil body electrical not sealed well and keeps shorting in different places cruse gets stubbern and scared to use it , im afraid of it getting stuck in cruse | |||
| 12/05/2011 | 110000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the gear shift fractured when he attempted to shift into reverse. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure and the current mileages were 110,000. | |||
| 08/18/2010 | 50000 | ||
| I own a 2002 ford explorer xls. i have been having transmission problems for a while and ford dealer told me it was common with the 2002 explorer. i am now at 100k miles and my transmission is in need of being rebuilt because ford manufactured a transmission that was two small for the 2nd and 5th gears to shift in which created friction and wear on the the transmission. i am a single mother who still owes money on this vehicle and i cannot afford 2000 to rebuild this transmission for it to fail on me again like all the rest. i contacted ford and of course they told me that they couldnt help me. my father being a mechanic told me that i cannot drive this vehcile because the motor was about to blow due to the high rpms this transmission has been putting out for a while. after doing research i found this website http://www.carcomplaints.com/ford/explorer/2002/transmission/transmission_failure.shtml where over 350 people are having the same issue with the same year, make, and model vehicle. i could have potentially broke down in the middle of the road with my three year old in the car where anything could have happened. these vehicles are normal bought for family vehicles and i do not see how this is not on the recal list since it is putting many families in danger. please let me know if there is anything i need to do to get a recall active on this transmission. thank you. | |||
| 12/05/2011 | 110000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the gear shift fractured when he attempted to shift into reverse. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure and the current mileages were 110,000. kmj | |||
| 08/18/2010 | 50000 | ||
| I own a 2002 ford explorer xls. i have been having transmission problems for a while and ford dealer told me it was common with the 2002 explorer. i am now at 100k miles and my transmission is in need of being rebuilt because ford manufactured a transmission that was two small for the 2nd and 5th gears to shift in which created friction and wear on the the transmission. i am a single mother who still owes money on this vehicle and i cannot afford 2000 to rebuild this transmission for it to fail on me again like all the rest. i contacted ford and of course they told me that they couldnt help me. my father being a mechanic told me that i cannot drive this vehcile because the motor was about to blow due to the high rpms this transmission has been putting out for a while. after doing research i found this website http://www.carcomplaints.com/ford/explorer/2002/transmission/transmission_failure.shtml where over 350 people are having the same issue with the same year, make, and model vehicle. i could have potentially broke down in the middle of the road with my three year old in the car where anything could have happened. these vehicles are normal bought for family vehicles and i do not see how this is not on the recal list since it is putting many families in danger. please let me know if there is anything i need to do to get a recall active on this transmission. thank you. | |||
| 12/05/2011 | 110000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the gear shift fractured when he attempted to shift into reverse. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 110,000. sm. | |||
| 08/18/2010 | 50000 | ||
| I own a 2002 ford explorer xls. i have been having transmission problems for a while and ford dealer told me it was common with the 2002 explorer. i am now at 100k miles and my transmission is in need of being rebuilt because ford manufactured a transmission that was two small for the 2nd and 5th gears to shift in which created friction and wear on the the transmission. i am a single mother who still owes money on this vehicle and i cannot afford 2000 to rebuild this transmission for it to fail on me again like all the rest. i contacted ford and of course they told me that they couldnt help me. my father being a mechanic told me that i cannot drive this vehcile because the motor was about to blow due to the high rpms this transmission has been putting out for a while. after doing research i found this website http://www.carcomplaints.com/ford/explorer/2002/transmission/transmission_failure.shtml where over 350 people are having the same issue with the same year, make, and model vehicle. i could have potentially broke down in the middle of the road with my three year old in the car where anything could have happened. these vehicles are normal bought for family vehicles and i do not see how this is not on the recal list since it is putting many families in danger. please let me know if there is anything i need to do to get a recall active on this transmission. thank you. | |||
| 05/02/2011 | 150000 | ||
| Transmission failed | |||
| 11/02/2011 | 122623 | ||
| This transmission isn't due for it's first service until 150,000 miles. with no way to check fluid levels there is no way for the owner to prevent failure. there has never been any indication of leaks ( no oil spots on driveway). transmissoin just quit. | |||
| 05/02/2011 | 150000 | ||
| Transmission failed | |||
| 11/02/2011 | 122623 | ||
| This transmission isn't due for it's first service until 150,000 miles. with no way to check fluid levels there is no way for the owner to prevent failure. there has never been any indication of leaks ( no oil spots on driveway). transmissoin just quit. | |||
| 05/02/2011 | 150000 | ||
| Transmission failed | |||
| 11/02/2011 | 122623 | ||
| This transmission isn't due for it's first service until 150,000 miles. with no way to check fluid levels there is no way for the owner to prevent failure. there has never been any indication of leaks ( no oil spots on driveway). transmissoin just quit. | |||
| 06/23/2006 | 59900 | ||
| I had my transmission replaced in june 2006 under my extended warranty, $4000 (brand new ford built transmission), my cost $100. my explorer had 59,900 miles. i was somewhat surprised! here it is again, october 2011, at 109,000 and the transmission needs to be replaced again! no more extended warranty! a brand new ford built transmission has to be replaced after 50,000 miles? i would've never thought in a milllion years! i contacted ford motor company customer service on oct. 28th, 2011. i was told that my warranty has expired and ford has no financial assistance or warranties available. i'm a single parent w/a kid in college. i can not afford to replace the transmission or purchase a new car. i'm barely making my ends meet. ford motor company knows that the transmission in 2002 ford explorer is defective and they refuse to conduct a recall! ford motor company is a multi-billion dollar coporation taking advantage of hard working consumers! buyer beware! i will never buy another ford. you could not give me one for free! what shall i do...? ford needs to be ashame of themselves! build ford tough? let's a big fat lie! | |||
| 10/10/2011 | 155970 | ||
| The transmission started to slip in may of 2011. i had the transmission serviced and it did not correct the problem. i am unable to check the transmission fluid as it is a sealed unit no dip stick. we drove the vehicle until it no longer moves. the cost to replace the transmission is 2800.00 plus... there was no reason why this should have happened. | |||
| 06/23/2006 | 59900 | ||
| I had my transmission replaced in june 2006 under my extended warranty, $4000 (brand new ford built transmission), my cost $100. my explorer had 59,900 miles. i was somewhat surprised! here it is again, october 2011, at 109,000 and the transmission needs to be replaced again! no more extended warranty! a brand new ford built transmission has to be replaced after 50,000 miles? i would've never thought in a milllion years! i contacted ford motor company customer service on oct. 28th, 2011. i was told that my warranty has expired and ford has no financial assistance or warranties available. i'm a single parent w/a kid in college. i can not afford to replace the transmission or purchase a new car. i'm barely making my ends meet. ford motor company knows that the transmission in 2002 ford explorer is defective and they refuse to conduct a recall! ford motor company is a multi-billion dollar coporation taking advantage of hard working consumers! buyer beware! i will never buy another ford. you could not give me one for free! what shall i do...? ford needs to be ashame of themselves! build ford tough? let's a big fat lie! | |||
| 10/10/2011 | 155970 | ||
| The transmission started to slip in may of 2011. i had the transmission serviced and it did not correct the problem. i am unable to check the transmission fluid as it is a sealed unit no dip stick. we drove the vehicle until it no longer moves. the cost to replace the transmission is 2800.00 plus... there was no reason why this should have happened. | |||
| 10/21/2011 | 138000 | ||
| Transmission (5r55) solenoid pack and servo both went out at same time servo is terrible design. there should be a recall from ford on these problems on this transmission. | |||
| 06/23/2006 | 59900 | ||
| I had my transmission replaced in june 2006 under my extended warranty, $4000 (brand new ford built transmission), my cost $100. my explorer had 59,900 miles. i was somewhat surprised! here it is again, october 2011, at 109,000 and the transmission needs to be replaced again! no more extended warranty! a brand new ford built transmission has to be replaced after 50,000 miles? i would've never thought in a milllion years! i contacted ford motor company customer service on oct. 28th, 2011. i was told that my warranty has expired and ford has no financial assistance or warranties available. i'm a single parent w/a kid in college. i can not afford to replace the transmission or purchase a new car. i'm barely making my ends meet. ford motor company knows that the transmission in 2002 ford explorer is defective and they refuse to conduct a recall! ford motor company is a multi-billion dollar coporation taking advantage of hard working consumers! buyer beware! i will never buy another ford. you could not give me one for free! what shall i do...? ford needs to be ashame of themselves! build ford tough? let's a big fat lie! | |||
| 10/10/2011 | 155970 | ||
| The transmission started to slip in may of 2011. i had the transmission serviced and it did not correct the problem. i am unable to check the transmission fluid as it is a sealed unit no dip stick. we drove the vehicle until it no longer moves. the cost to replace the transmission is 2800.00 plus... there was no reason why this should have happened. | |||
| 10/21/2011 | 138000 | ||
| Transmission (5r55) solenoid pack and servo both went out at same time servo is terrible design. there should be a recall from ford on these problems on this transmission. | |||
| 10/22/2011 | |||
| When shifting into park the shift linkage coupler snapped and the shifter came off in my hand. upon inspection the coupler is a cheap resin and should not snap with normal wear usage. this is a link to a forum with 129 complaints of similar issues. http://www.carcomplaints.com/ford/explorer/2002/accessories-interior/gear_shift_lever_prndl_fell_off.shtml | |||
| 10/10/2011 | 155970 | ||
| The transmission started to slip in may of 2011. i had the transmission serviced and it did not correct the problem. i am unable to check the transmission fluid as it is a sealed unit no dip stick. we drove the vehicle until it no longer moves. the cost to replace the transmission is 2800.00 plus... there was no reason why this should have happened. | |||
| 10/21/2011 | 138000 | ||
| Transmission (5r55) solenoid pack and servo both went out at same time servo is terrible design. there should be a recall from ford on these problems on this transmission. | |||
| 10/22/2011 | |||
| When shifting into park the shift linkage coupler snapped and the shifter came off in my hand. upon inspection the coupler is a cheap resin and should not snap with normal wear usage. this is a link to a forum with 129 complaints of similar issues. http://www.carcomplaints.com/ford/explorer/2002/accessories-interior/gear_shift_lever_prndl_fell_off.shtml | |||
| 10/21/2011 | 138000 | ||
| Transmission (5r55) solenoid pack and servo both went out at same time servo is terrible design. there should be a recall from ford on these problems on this transmission. | |||
| 10/22/2011 | |||
| When shifting into park the shift linkage coupler snapped and the shifter came off in my hand. upon inspection the coupler is a cheap resin and should not snap with normal wear usage. this is a link to a forum with 129 complaints of similar issues. http://www.carcomplaints.com/ford/explorer/2002/accessories-interior/gear_shift_lever_prndl_fell_off.shtml | |||
| 11/17/2008 | 28000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the overdrive warning light illuminated and the vehicle exhibited abnormal noises. the dealer advised the contact to replace the transmission and performed the repairs in november 2008 however, in october 2011 the failure recurred. the manufacturer did not offer any assistance. no repairs were performed. the current mileage was 51,000 and the approximate failure mileage was 28,000. kmj | |||
| 05/20/2009 | |||
| My wife was picking up her mother and she went to put the explorer into reverse and the shifter broke off in her hand. she could not get the car into gear so we had it towed home.i found the piece holding the shifter was broken off. ford wanted $1,000 for the piece to fix it. | |||
| 09/25/2011 | 130000 | ||
| Tl* the contact owns a 2002 ford explorer. while the contact shifted into reverse the gear shift lever completely disengaged from the housing area. the vehicle was towed to the dealer and currently being repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 130,000. the vin was unavailable. | |||
| 11/17/2008 | 28000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the overdrive warning light illuminated and the vehicle exhibited abnormal noises. the dealer advised the contact to replace the transmission and performed the repairs in november 2008 however, in october 2011 the failure recurred. the manufacturer did not offer any assistance. no repairs were performed. the current mileage was 51,000 and the approximate failure mileage was 28,000. kmj | |||
| 05/20/2009 | |||
| My wife was picking up her mother and she went to put the explorer into reverse and the shifter broke off in her hand. she could not get the car into gear so we had it towed home.i found the piece holding the shifter was broken off. ford wanted $1,000 for the piece to fix it. | |||
| 09/25/2011 | 130000 | ||
| Tl* the contact owns a 2002 ford explorer. while the contact shifted into reverse the gear shift lever completely disengaged from the housing area. the vehicle was towed to the dealer and currently being repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 130,000. the vin was unavailable. | |||
| 11/17/2008 | 28000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the over drive light illuminated when he heard noises coming from the vehicle. the dealer advised the contact to replace the transmission and performed the repairs in november 2008; however, in october 2011 the failure reoccurred. the manufacturer did not offer any assistance. no repairs were performed. the current mileage was 51,000. the approximate failure mileage was 28,000. bw | |||
| 05/20/2009 | |||
| My wife was picking up her mother and she went to put the explorer into reverse and the shifter broke off in her hand. she could not get the car into gear so we had it towed home.i found the piece holding the shifter was broken off. ford wanted $1,000 for the piece to fix it. | |||
| 09/25/2011 | 130000 | ||
| Tl-the contact owns a 2002 ford explorer. while the contact shifted into reverse the gear shift lever completely disengaged from the housing area. the vehicle was towed to the dealer and currently being repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 130,000. the vin was unavailable. kmj | |||
| 05/20/2009 | |||
| My wife was picking up her mother and she went to put the explorer into reverse and the shifter broke off in her hand. she could not get the car into gear so we had it towed home.i found the piece holding the shifter was broken off. ford wanted $1,000 for the piece to fix it. | |||
| 09/25/2011 | 130000 | ||
| Tl-the contact owns a 2002 ford explorer. while the contact shifted into reverse the gear shift lever completely disengaged from the housing area. the vehicle was towed to the dealer and currently being repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 130,000. the vin was unavailable. kmj | |||
| 05/20/2009 | |||
| My wife was picking up her mother and she went to put the explorer into reverse and the shifter broke off in her hand. she could not get the car into gear so we had it towed home.i found the piece holding the shifter was broken off. ford wanted $1,000 for the piece to fix it. | |||
| 09/25/2011 | 130000 | ||
| Tl-the contact owns a 2002 ford explorer. while the contact shifted into reverse the gear shift lever completely disengaged from the housing area. the vehicle was towed to the dealer and currently being repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 130,000. the vin was unavailable. js | |||
| 09/22/2011 | 140000 | ||
| Gear shift broke off in my hands. | |||
| 05/15/2011 | 151957 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that while shifting into park, the gear shifter fractured. the contact was unable to maneuver the shifter so the contact towed the vehicle to the dealer where the dealer replaced the entire steering column. the failure mileage was 151,957. | |||
| 08/28/2008 | 86000 | ||
| The transmission on my 2002 ford explorer failed at about 86,000 miles and required $3000.00 to repair. ford acknowledged that it was a design flaw but would do nothing to cover any of the repair costs. after researching this online and talking to mechanics there are thousands of 2002 ford explorer transmissions that have failed. this is a textbook case of the need for a recall requiring ford to replace the defective transmissions at no cost to the consumer. | |||
| 05/15/2011 | 151957 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that while shifting into park, the gear shifter fractured. the contact was unable to maneuver the shifter so the contact towed the vehicle to the dealer where the dealer replaced the entire steering column. the failure mileage was 151,957. kmj | |||
| 08/28/2008 | 86000 | ||
| The transmission on my 2002 ford explorer failed at about 86,000 miles and required $3000.00 to repair. ford acknowledged that it was a design flaw but would do nothing to cover any of the repair costs. after researching this online and talking to mechanics there are thousands of 2002 ford explorer transmissions that have failed. this is a textbook case of the need for a recall requiring ford to replace the defective transmissions at no cost to the consumer. | |||
| 05/15/2011 | 151957 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated shifting the vehicle into park, the gear shift broke. the contact was unable to maneuver the shifter so the contact towed the vehicle to the dealer. the dealer replaced replaced the entire steering column. the contact stated this is a common problem with the shifter for this year, make, and model. the failure mileage was 151,957. jo | |||
| 08/28/2008 | 86000 | ||
| The transmission on my 2002 ford explorer failed at about 86,000 miles and required $3000.00 to repair. ford acknowledged that it was a design flaw but would do nothing to cover any of the repair costs. after researching this online and talking to mechanics there are thousands of 2002 ford explorer transmissions that have failed. this is a textbook case of the need for a recall requiring ford to replace the defective transmissions at no cost to the consumer. | |||
| 09/08/2011 | 129000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact was driving 50 mph uphill when the vehicle began to stall. the contact pulled over to the side of the road and was unable to shift into park. the vehicle was towed to a local mechanic where it was diagnosed that the transmission would need replacing. the contact called the manufacturer and was told that a possible brake fluid leak caused the transmission to malfunction. the contact did not have the transmission replaced. the failure mileage was 129,000. | |||
| 09/02/2011 | 97000 | ||
| Transmission failure | |||
| 09/08/2011 | 129000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact was driving 50 mph uphill when the vehicle began to stall. the contact pulled over to the side of the road and was unable to shift into park. the vehicle was towed to a local mechanic where it was diagnosed that the transmission would need replacing. the contact called the manufacturer and was told that a possible brake fluid leak caused the transmission to malfunction. the contact did not have the transmission replaced. the failure mileage was 129,000. kmj | |||
| 09/02/2011 | 97000 | ||
| Transmission failure | |||
| 09/01/2008 | 85000 | ||
| I bought my 2002 ford explorer in 2005. at about 85000 miles i noticed the transmission started to slip and often jerks real hard when shifting into 3rd. i had the transmission fluid changed by an authorized ford dealer in my area and they told me there are no metal shavings in the fluid, however, they did tell me that the 2002 fords are well knows for having transmission problems and they see it all the time in this make model and year. i called ford and they told me there are no recalls on the transmission, however, reading all the problems on the internet about owners who have complained, i feel there should be a recall on this because it is a safety issue! | |||
| 09/08/2011 | 129000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact while driving 50 mph up a hill the vehicle begin to stall. the contact pulled over to the side of the road. the contact could not shift the vehicle into part. the contact called a tow truck and had the vehicle towed to a local mechanic. the contact diagnose the vehicle and stated the transmission malfunctioned and needed to be replaced. the contact called the manufacturer and the manufacturer stated a possible brake fluid leak caused the transmission to malfunction. the contact did not have the transmission replaced. the failure mileage was 129,000. jo | |||
| 09/02/2011 | 97000 | ||
| Transmission failure | |||
| 09/01/2008 | 85000 | ||
| I bought my 2002 ford explorer in 2005. at about 85000 miles i noticed the transmission started to slip and often jerks real hard when shifting into 3rd. i had the transmission fluid changed by an authorized ford dealer in my area and they told me there are no metal shavings in the fluid, however, they did tell me that the 2002 fords are well knows for having transmission problems and they see it all the time in this make model and year. i called ford and they told me there are no recalls on the transmission, however, reading all the problems on the internet about owners who have complained, i feel there should be a recall on this because it is a safety issue! | |||
| 09/02/2011 | 97000 | ||
| Transmission failure | |||
| 09/01/2008 | 85000 | ||
| I bought my 2002 ford explorer in 2005. at about 85000 miles i noticed the transmission started to slip and often jerks real hard when shifting into 3rd. i had the transmission fluid changed by an authorized ford dealer in my area and they told me there are no metal shavings in the fluid, however, they did tell me that the 2002 fords are well knows for having transmission problems and they see it all the time in this make model and year. i called ford and they told me there are no recalls on the transmission, however, reading all the problems on the internet about owners who have complained, i feel there should be a recall on this because it is a safety issue! | |||
| 04/22/2011 | 75841 | ||
| Transmission gear shift broke off steering column as the vehicle was put in park. could have been a major safety issue had i been anywhere other than my home and shifting into any other gear than park. thought this was an isolated incident only to find information online that this is a common occurrence with the 2002 explorers (over 100 reported on one website alone). other issues i've experienced since day 1 of purchasing the vehicle new are transmission lunging, vehicle rocking when put in park, and difficulty shifting into park. | |||
| 03/07/2011 | 134000 | ||
| Was driving down the highway at 55 mph at my overdrive light started flashing and my information screen showed check transmission when i got home, i looked up the problem on the internet and found that my transmission just went bad and will need to be replaced according to what hundreds of complaints say had to be done to fix the same problem. | |||
| 01/25/2011 | 103000 | ||
| Transmission failure | |||
| 09/01/2010 | 70000 | ||
| Air bag warning light came on,pulled plug apart under drivers ,seat sprayed cleaner on it put it back together, took care of that problem. gear shift lever sheared off. ford says you need to replace steering column. went online found a man in sweden that made a replacement part,ordered it ,put it on ,works great. (why couldn't ford supply one?) the transmission is starting to act up, you shift in to drive it hesitates and leaps forward, quite hard, same in reverse. ford should recall this before someone gets hurt. | |||
| 12/29/2010 | 100000 | ||
| Automatic transmission needs replaced | |||
| 12/03/2010 | 108890 | ||
| Automatic transmission experienced complete failure of band(s) for gears 3-4. dealer offered repair for about $2000, but not recommended as only receive 12 month / 12k mile warranty for replaced parts and no labor and not transferable. opted for total replacement with ford authorized remanufactured complete transmission for $3500 with 36 month / unlimited mileage and fully transferable. difficult to accept a transmission would experience such drastic failure with so few miles, normal suburban driving and no trailering. | |||
| 11/10/2010 | 106000 | ||
| When driving the o/d light came on and started flashing erratically, then i was unable to shift from 1st to 2nd gear. the only way i can shift from 1st to 2nd gear is if i let the rpm's go up above 3,000 and 4,000. then i can take my foot off the gas and it will switch into 3rd gear. i have not drove the truck since it started doing this, the only time i have drove it was to go to the mechanic. the mechanic says it is what makes the gears shift that is causing the problem. the only way to fix it is to put a new or rebuilt transmission into my 2002 ford explorer. on the way home from the mechanic it started slamming into gears. | |||
| 10/04/2010 | 118000 | ||
| Tl- the contact owns a 2002 ford explorer xlt. the contact stated the over drive light on the vehicle is flashing. this failure occurs whether the vehicle is in over drive or not. the has not started to shift differently, but the vehicle tends to roll further then usual when placed in park. the contact had a repair shop look at the vehicle, but nothing came up on their system. the contact had not had the vehicle inspected by the dealer at the time of the complaint. the failure mileage and current mileages was 118000. | |||
| 06/14/2010 | 142957 | ||
| Tl- the contact owns a 2002 ford explorer; while driving 60 mph the vehicle started losing speed causing the transmission to disengage. there were no warning lights illuminated when the failure occurred. he had to drive onto the emergency lane. the vehicle would not shift into drive or reverse. the vehicle was towed to the dealer who stated that the diagnostic test would be at his expense. the failure was not diagnosed or repaired. the manufacturer was contacted and stated that there was nothing they could do. the failure and current mileage were 142,957... | |||
| 04/19/2010 | 113997 | ||
| Tl-the contact owns a 2002 ford explorer. while driving at approximately 75 mph the vehicle stopped accelerating. the vehicle was pulled over and towed to an independent repair shop where the transmission was replaced. the failure has not recurred. the contact also stated that while attempting to shift the vehicle into park the gear shifter broke off of the steering column. the vehicle was towed to an independent repair shop where the contact was informed this was a known problem with ford explorers. the vehicle was in the process of having the steering column replaced. the failure mileage was 113,997 and the current mileage was unavailable. sm. | |||
| 05/28/2010 | 120000 | ||
| Tl- the contact owns a 2002 ford explorer. he stated that on may 28, 2010, while driving 30 mph, the vehicle started slowing down on its own. the over drive lights illuminated on the dashboard. the vehicle was shifting gears and he was able to drive the vehicle to his house. the dealer had not been contacted. the manufacturer was contacted and he was informed that his complaint was filed. the failure and current mileage were 120,000..mr | |||
| 03/12/2010 | 116000 | 1 | |
| I have a 2002 ford explorer xlt. it has 118,000 miles. about 2 month ago my o/d light start to flash really fast. i took it to aamco and they say its the torque converter clutch with error code p0741 tcc. they want me to fix this with $1700. this has happen to many people. the o/d off light comes on every time i drive my suv past 40 mph and it doesnt come back off until i turn the car off and than it goes back again after 40 mph. *tr | |||
| 11/10/2008 | 108000 | ||
| Ford 2002 6 cylinder explorer xlt o/d off light flashing on dashboard. transmission problem started with 100,800 mile. had rebuilt transmission done at 100,800 mles. now vehicle has 109,900 miles and od/off light flashing again. was told that transmission is falling apart. back in transmission shop again. there are thousands of same complaints for the same problem on 2002 ford explorers. ford will not help at all! ford needs to recall transmission. | |||
| 03/04/2010 | 125923 | 1 | |
| Stuck throttle on a 2002 ford explorer with different automatic transmissions! four wheel drive model. at wide open throttle when release gas pedal throttle will stick at wide open throttle only way to stop is to put transmission in neutral (automatic). *tr | |||
| 02/25/2010 | 130000 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) 2002 ford explorer [xxx] - gear shift lever broke off of steering column while shifting from park into reverse. *tr | |||
| 02/17/2010 | 105000 | 1 | |
| On my way to do morning drop off for school, my 2002 2wd, 6cy ford explorer transmission gave out,without warning while making a left hand turn with very busy oncoming traffic headed towards my son in the passenger side. thankfully traffic was alert on this morning and slowed until i was able to cross! now i am toldi need a new trans. and son and i were almost killed in the process! please recall this item and make ford do good by its customers as i had no luck with them! ps my mileage is only 105,000 for an 8 year old car. *tr | |||
| 02/15/2010 | 143350 | 1 | |
| I was leaving a friend's house... put the key in the ignition and attempted to shift into reverse and the shifter broke off into my hand; only connected by the rubber and the wire inside. the metal connection actually just snapped in half! i was glad i wasn't stuck in drive or anything i had my 20 month old niece in the car! this could have ended really really bad! if ford knows that this is a common problem with this model why has nothing been done!?! i got one estimate from the local ford dealership where i had to have the car towed to; $1795+7% sales tax! i called around and found a place to get a used steering column put in for $1000+tax but i have to have it towed another 40 miles to get it to that shop... something needs to be done before someone dies from this parts failure! it's seems senseless for ford to sit by and do nothing if they can act now and save lives! *tr | |||
| 12/24/2009 | 156000 | 1 | |
| Automatic shifter broke off from column during driving. *tr | |||
| 01/03/2010 | 109666 | 1 | |
| Started vehicle put into gear and car will not move won't go in reverse won't go into drive. will go into gear but will not move forward or backward. i have had various problems with this vehicle just got it out of the shop for 1600.00 in the middle of november 2009 for wheel bearings , tie rods, and oil change. now within less than 2mths i am stuck without a vehicle to get to work again. please help bill collins ford doesn't seem to give me any help just constant repair work and high costs with no repairs really being done. *tr | |||
| 12/21/2009 | 55000 | 1 | |
| For the 3rd time | |||
| 12/12/2009 | 83000 | 1 | |
| While putting vehicle in park the gear shift lever snapped off and fell limp in my hands. *tr | |||
| 12/04/2009 | 1 | ||
| I pulled up to the gas station while on my way to work and as soon as i was about to shift into park the gear shift broke right off in my hand. it was causing some nor difficulties in the past where it would show signs of resistance when shifting gears but never something so serious as this current incident. i called a tow truck which appeared about 40 minutes later and then took me home. i have tried to find a new part but no dealer or parts manufacturer has it in stock. *tr | |||
| 12/02/2002 | 85000 | 1 | |
| 2002 ford explorer gear shift broke completely off when cast aluminum ring failed. i see on http://www.carcomplaints.com/ford/explorer/2002/transmission/gear_shift_prndl_fell_off.shtml that this is happening on numerous explorers of the same year. i believe this is a manufacturing defect that could cause a significant safety issue if someone were to shift up or down while the vehicle is in motion. fords estimated cost to repair is $2400.00. *tr | |||
| 12/05/2009 | 120000 | 1 | |
| Three months after buying a 2002 ford explorer i experienced my o/d off light blinking, and my service engine soon light come on. i'm scared to drive my vehicle now after reading all the horror stories on a website. i have no money and this has happened to me. i absolutely cannot afford to put a transmission in my vehicle. the people we bought it from rebuilt the transmission a year ago and that should have fixed the problem, but it didn't. now it's messed up again. this is dangerous because people's transmissions go out on them. the car jumps in and out of gear. our families are in these vehicles, doesn't that matter to you guys. what does it take to make ford responsible for this issue, a death to occur, well then it's too late and there would be more payout on fords part if a life is lost. i'm sure the family would sue and especially knowing this is an issue with the transmissions in the 2002 explorers. you are supposed to protect us before a death or accident occurs. you need to step up to the plate and make ford accountable for their dangerous transmissions. i can tell you i will own the ford company if something happens to my family. i will also have a copy of this to show the court that i tried to tell you to do something about it before it came to a death or accident. something needs to be done. now, not later. *tr | |||
| 10/01/2009 | 1 | ||
| Im another sad story of a 2002 explorer. the transmission started slipping,clunking and the o/d light is flashing. just paid this piece of junk off and now waiting to here from the dealer where we bought it for that oh familiar quote of 3000 to 4000 to fix. *tr | |||
| 11/04/2009 | 123699 | 1 | |
| Recently purchased 2002 ford explorer. shortly after, within one to two days i attempted to exit the vehicle by shifting into park and opening the drivers side door. although vehicle was at a complete stop when i exited it began to roll backwards causing me to fall beside alongside the driver side with lower right extremities still inside the vehicle. immediate assistant was available so minimal damage was done. currently requires caution when shifting into park do to additional maneuvering to shift into park. *tr | |||
| 11/12/2009 | 45000 | 3 | |
| 2002 ford explorer automatic transmission problems. various problems. when i first got it (at 45k miles), it would take about 20-30 seconds to engage into first gear after being in reverse. when it did engage, it jumped forward while doing it. that does not happen much anymore. if i have to slam on the brakes (dog, kid, deer runs out, light suddenly changes or someone cuts me off, etc...) the tranny slips out of gear into neutral stays there for an indefinite amount of time, then lurches forward 3-4 feet as it kicks back into gear. this has not caused an accident yet! have seen a dealer for both of these problems - 3 times. was not able to even get the problem diagnosed, much less repaired. as time has passed, i have learned to be careful and ginger with the vehicle. i shift softly and slowly, i don't gun it and do my best to ensure there is plenty of room between me and the car in front of me. now the transmission has begun slipping. i have seen multiple accounts online of people having transmission problems with the 02 explorer. i firmly believe ford needs to issue a recall. the lurching forward problem is huge! very dangerous! today it was scary. i was approaching a crosswalk and only doing 25. hikers and bikers notoriously just walk/ride through the crosswalk without looking. there is brush that blocks the view of bikes in one direction. today, a bike made no effort to stop to look for cars and bolted out into the crosswalk. i did not see him coming for the brush. i had to slam on the brakes. as he was in front of me, he caught some gravel and slid and fell in front of my car. my car lurched forward nearly hitting him. i can't get the problem fixed if the dealer can't figure out what is wrong. short of having the transmission completely rebuilt...which is what i am going to do. i really feel that ford should be responsible for the cost of doing so. *tr | |||
| 09/06/2009 | 105000 | 1 | |
| Defective rear differential on 2002 ford explorer . *tr | |||
| 10/12/2009 | 130000 | 1 | |
| Truck slows down when i hit 20 to 30, and leads with a violent jerk. took it to shop they said its my transmission. *tr | |||
| 10/10/2008 | 100000 | 1 | |
| Ford explorer rear end differential constantly needs replacing. ford dealer charger me $1800 and used salvage parts eventhough i told them not too. *tr | |||
| 08/08/2009 | 94231 | 1 | |
| After vehicle has been put in park, it will roll about a half foot or so when door or hatch is shut. vehicle is not going all the way in park and you don't know it. it has rolled to the point where it has bumped me but than stops. *tr | |||
| 05/06/2009 | 1 | ||
| 2002 ford explorer gear shift lever broke when attempting to place truck in gear. i have heard through blogs that this is now becoming a common problem. my truck was placed in park with emergency brake on prior to shifting the lever into park, when i attempted to put the truck in reverse the lever snapped and i was unable to move the truck nor remove the key from the ignition. the tow truck driver showed me how to place the truck in drive manually underneath the truck in order to move the vehicle. this is not safe considering the fact that one is underneath a running vehicle and the probablity of being ran over is high. i would like to know if ford is being pressured in recalling this part considering the fact that the piece that breaks is not sold individual, the customer is obligated to buy a complete steering column just to obtain the piece that breaks. *tr | |||
| 04/25/2009 | 120000 | 1 | |
| While parking my 2002 explorer, i went to shift it into park and felt a 'pop'. the gear shifter completely broke off in my hand. luckily it didn't shift out of park and i was able to drive it to a mechanic to look at. however this happened on a saturday, so there was no way to get it fixed. i did some research online and found this seems to be a common problem with this year and model. i'm very upset that a part so critical is made so poorly. i feel that this is a major safety concern and feel that ford should do something about the issue. this is going to cost me alot of money to fix....money that i don't have. the quote from my local dealership is $1600 because they have to replace the entire column! so in the meantime i'm stuck at home without a ride. please look into this issue. thank you. *tr | |||
| 03/16/2009 | 66172 | 1 | |
| I have a 2002 ford explorer limited that has had continuous rear axle leaking and operating issues. i have had the bearings replaced three times, the shaft axle seal replaced, the knuckle assembly replaced and the spindle replaced. i had this work done at cortese auto group in henrietta ny (585-475-1211) in june of 2007 and april of 2008. i just noticed differential fluid leaking from the rear axle assembly area on march 16, 2009 and called the cortese group to see if they would honor their previous repair. they advised me that i was beyond the original problem 2007 repair date and the cost was on my own. to repair this leaky axle seal will cost me in the neighborhood of $400 and considering this has been an ongoing issue with this vehicle, i feel ford motor company or cortese should fix this problem with no cost to me. i have done some research online and it appears this problem is very common among ford explorers (had i known that at the time of my purchase, i would have reconsidered buying from ford). if this problem is very common among ford explorers and is a safety issue, why is it not considered a recall and repaired by the manufacturer of the vehicle? please advise me what my rights are and if anything can be done on behalf of other affected consumers. after all, in this tough economy, who has $400 to throw at a problem that was a known deficiency to ford and one that should have been addressed by the company... *tr | |||
| 02/27/2009 | 61500 | 1 | |
| 36,006 miles rear axle seals started leaking, had new set put on. not even 10,000 miles & that set started leaking. had third set put on. 61,500 miles & leaking again! mechanic says i have a broken rear coil spring. could the springs have been faulty all long causing the rear axle seals to leak? *tr | |||
| 02/28/2009 | 120000 | 1 | |
| I have a 2002 ford explorer. it appears they are selling cars with a defect gear shift. yesterday as i shifted from reverse to drive the gear shift broke off. it simple came off. i've never heard of such a problem. apparently this is a systemic problem and ford has not issued a recall. other explorer owners have experienced the same problem and reported it on internet auto complaint blogs. according to the tow truck driver he has picked up 6 or 7 explorers in the san antonio area with the same problem in recent months. based on internet reports i have to spend a $1000 i really can spare at this time to fix ford's problem. *tr | |||
| 02/01/2009 | 93445 | 1 | |
| Gear shift lever broke off. while parking my 2002 ford explorer, the gear shift lever sheared off in the steering column, leaving the vehicle stuck in reverse gear. a quick search with google reveals a significant number of identical failures, indicating a common manufacturing defect. ford have not issued any form of recall or other assistance for this problem. had the failure happened while driving (perhaps while shifting up or down on a mountain road) it could have caused an accident. given the age of the affected 2002 model vehicles, it is only a matter of time until this does occur. my vehicle has not yet been repaired; the broken part is currently available for inspection. *tr | |||
| 09/24/2008 | 1 | ||
| I have a 2002 ford explorer that have at least 66,000 mileage on this car . i have a very weird accident on september 24,2008. i was on my way home from work when the accident happen. i was in the parking lot of the va medical center in east orange nj. at around 5:45 pm i came to my car and found my car have dead battery so va police gave a jump start and the car start. so after 2 minutes the car running i started to change the gear from park to reverse with my foot on the brake. as soon as i change the gear the car went off by itself with a very high speed hitting a park vehicle and ended up inside one story building. my foot was still on the brake when the car stop. i hurt myself resulting to a big surgery. i have a cervical fracture from that accident. my car was still parked in my driveway still untouched because i don't know who to send the car fro investigation. i filed a claim to ford motor but i did not hear from them yet. i contacted the lawyer and advised me to contact this facility and since my lawyer cannot represent me from this accident. i was advised that i don't need a lawyer to file a claim. i hope you can help me with this matter. *tr | |||
| 11/05/2007 | 85000 | 1 | |
| Had bought 2002 explorer used, noticed noise from rear end. told rear differential needed to be replaced, cost for used $1500. but possibility that used could have same issues as this is a very common problem with 02-04 explorers. my mechanic does several a month. after visiting numerous web sites and forums on the subject, i have seen that it is a very common problem and there is a very real safety concern as the rear end could seize while driving. i believe the dept of highway safety is wrong in not considering this problem to be a safety issue and i think a recall should be issued based on the very large numbers of vehicles that have the exact same problems. and ford knows about this problem as they have released service bulletins on the subject they know the problem exists, but they do not issue a recall because they want the owners to pay the extravagant costs of the repairs. *tr | |||
| 12/20/2008 | 132150 | 1 | |
| Gear shifter broke off steering column in 2002 ford explorer. when putting vehicle in park the gear shifter broke off, leaving the vehicle inoperable. it was towed to the dealer and then driven to our home. learned form internet search of at least 26 similar complaints regarding 2002 ford explorer automatic. *tr | |||
| 10/15/2008 | 51619 | 1 | |
| On the day in question i was pulling out of the staff parking lot from the prison that i work at as an adult corrections officer, upon shifting the automatic gear shift stick from park to drive the shifter snapped and broke right into my hand hanging by a wire. was able to drive home and park it but had to disconnect the battery terminals to get my key out of the ignition. upon removal of the under steering column cover i could see where the connecting bolt that connects the gear shift stick to the steering column had broken off. the mental connecting piece appears to be made of soft aluminum. the cost to repair i know will be expensive !!! i think its a defect and there should definitely be a recall on this and ford should cover the repair and or replacement cost for its loyal ford customers, thankyou !!!! *tr | |||
| 05/15/2003 | 26000 | 1 | |
| Within four months from date of purchase my 2002 ford explorer xlt 4wd start having problems. they are: 1. vibration inside including physical movement inside when driving with rear window crack over 30 mph. the faster you drive the grater the vibration. i took the explorer to several dealers, they inform me that this is normal and it's refer to as helicopter effect. 2. the digital keypad stop working. 2. the keys don't open the door 3. the transmission slip, kick and delays when put in drive or reverse. 4.transmission delays going into overdrive. 5.the passenger side quarter panel glass shatter twice, at first i taught someone had broke it and my son reported it to the police. the insurance company replace it and few months later in my garage it shatter again and that's when it all came together. this time my son fix it for me. 6.theres also a winding some coming from under the suv and my son thinks it have something to do with the diff, keeping the vibration in mind. 6. the latch that secure the rear where the jack handle is located broke. *tr | |||
| 06/09/2008 | 100000 | 1 | |
| Transmission failure. *tr | |||
| 09/12/2008 | 80000 | 1 | |
| Rear spring broken on 2002 ford explorer with 80,000 miles. *tr | |||
| 09/09/2008 | 78517 | 1 | |
| I pulled into the driveway at my house and went to put my 2002 ford explorer xlt into park when the gear shift lever broke off in my hand. i still cannot believe that anyone with any sense would engineer and/or design a product that gets so much use out of such shoddy material. if you want to know why our auto companies are going out of business - ask ford engineers. *tr | |||
| 08/21/2008 | 79000 | 1 | |
| Overdrive light blinking on 2002 ford explorer xlt. then service engine light came on. went to mechanic who said transmission died. this should not happen to a car with less than 80k miles. ford needs to fess up and issue a recall. this is happening to too many people. *tr | |||
| 06/18/2008 | 1 | ||
| I have a 2002 ford explorer xlt with approximately 98,700 miles on it. while driving down the road there is a whining noise coming from the rear end. when i took it to a ford dealer in mcconnellsburg pa i was informed that the rear end was failing, as well as the front bearings of the suv were failing. the bearings had previously been replaced 2 years ago. i was also advised by the dealership that ford motor co, knows about the problem with the rear drive train and all its components, as they have published several service advisory on it. ford motor co, however will not recall the vehicle(s) to fix the problem which can cost the consumer out of pocket anywhere form $1,200 to $1,800. ford motor co, does not feel that this is an issue and refuses to address it as such. i guess they will wait until people start dying from accidents that they know can happen. *tr | |||
| 08/02/2008 | 93000 | 1 | |
| Rear differential does not allow speed differences between wheels. car turns like it has a locked or fixed axle. causes a shudder when turning. could results in control problems with the vehicle during sudden maneuvers. issue is due to faulty clutch pack in the ford factory differential or incorrect differential fluid specification from factory. not really sure which. solution was to replace the clutch pack. ford has also specified a different differential fluid from the factory installed fluid in one of their technical service bulletins. *tr | |||
| 08/01/2008 | 79409 | 1 | |
| 2002 ford explorer xlt, 79,409 miles, placing car into park from drive and the gear shift breaks off in my hand. the transmission is now between reverse and park with no way of me being able to turn the car off. i used the emergency break so that it would not roll out of the parking spot (because of course i was on an incline) and the car ran for one hour and twenty minutes before it got to the dealer and they were able to turn it off. it is costing $1000.00 to fix. i found out that i am not the only one that this has happened to. not from my dealer who said they have seen nothing like this but from carcomplaints.com. *tr | |||
| 08/02/2008 | 103000 | 1 | |
| I have a 2002 ford explorer with 103,000 miles on it. the rear end of the suv has started making a humming noise. i took it to my mechanic and they said the entire rear differential and wheel bearings will need to be replaced. after some research i have discovered many many 2002 ford explorer owners have the same problem. this problem will cost over $1000 to fix. if it is not fixed it is an issue that will seriously put my family in danger when riding in this car. this problem needs to be made a recall. please advise me what to do. *tr | |||
| 02/10/2003 | 22000 | 1 | |
| Differential on my 2002 ford explorer xlt has been rebuilt twice under warranty,and needs recalled again. third incident happened two days after extended warranty expired. ford says tough. *tr | |||
| 07/03/2008 | 79000 | 1 | |
| My wife drives a 2002 ford explorer which as already had extensive rear end repair. it makes a roaring sound whenever the car is moving and it is leaking what i believe is transmission fluid from the rear end. ford denies having problems with that particular car though i have found hundreds of complains on line about transmission and drive train failures in this particular model. a reliable mechanic has told me that the drive train can seize up an any time. if this happens on an interstate doesn't this qualify as a safety concern? *tr | |||
| 08/16/2007 | 80000 | 1 | |
| Noise and fluid leakage in rear diagnosed by local mechanic as failing wheel bearing and differential seal. replaced differential seal and one rear wheel bearing at 57,000 miles. at 69,000 replaced one front wheel bearing because of noise. at 80,000 mechanic reported that both rear springs had corroded at their upper ends and cracked through. both these issues are common on 2002 models based on the number of complaints in the data base. *tr | |||
| 06/15/2008 | 84000 | 1 | |
| 2002 ford explorer limited, 4wd, 4.6l - 84,000 miles: rear differential unit whining/roaring for a few months and getting progressively worse. i have mechanical background and looked at the vehicle on rack with mechanic. rear differential is obviously very bad and i am lucky i did not take my family on vacation with this problem as if the wheels would have locked at highway speed it could cause serious accident/injury. i have not heard of problems such as these with regular/easy use at such low miles and with proper maintenance (as i have done). i have also replaced left front wheel bearing and am suspicious of right rear wheel bearing, which will be evaluated after repair of rear differential. *tr | |||
| 05/14/2002 | 65000 | 1 | |
| Had to have torque converter replaced and now or still have a whine that i fear is coming from the rear end. *tr | |||
| 05/23/2008 | 75000 | 1 | |
| At 75,000 miles, the vehicle started to make an extreme grinding noise in the rear. took to a car repair shop and they indicated the rear differential was shot. all the bearings in all four wheels were shot. the car repairman indicated that he has seen many of explorers come in with this exact same problem. to make matters even worse, the parts are not engineered to repair economically. you must buy all new assemblies just to repair bearings. the total cost of the repair is $2,500. *tr | |||
| 04/16/2008 | 137000 | 1 | |
| It started around 78,000 miles. my transmission started to slip as i was driving up a hill. the tranny was slipping between 1st and 2nd gear. i took the vehicle into the dealership - had to replace the whole transmission ($3400). transmission again at 137,000 miles slipping between 1st and 2nd gear again - warranty expired - ford could only give me a warrant for 36,000 miles or 3 years - i'm under my 3 yrs but not mileage. took to the dealership again, now its my transmission band ($2100) but with all the wear on the transmission and the cost. i will have to replace the transmission again. during this time that my transmission problems, i also had the right (i believe it was the right) rear axle went out twice my overdrive light came on. i think there is a correlation with the overdrive system and the tranny. *tr | |||
| 01/01/2008 | 95000 | 1 | |
| Transmission slippage, rear end clunks when the tranny finally shifts to another gear, rear end whine at 60-70mph. hasn't been fixed but the dealership estimates $2k for the rear end and $3k for the tranny. *tr | |||
| 03/26/2008 | 110800 | 4 | 06/28/2004 |
| When i start my explorer first thing in the morning, the 4 wheel low and 4 wheel high lights will come on and the explorer will not shift into reverse or drive. it's like the car is neutral and when i go to put it back into park, there is a grinding noise that sounds like grinding gears. *tr | |||
| 03/21/2008 | 1 | 12/29/2003 | |
| Rear end is making a horrible rubbing noise....thought it might be the tires but i just replaced all 4 tires with the same exact tires they come from factory with and still have the problem. *tr | |||
| 03/01/2008 | 133000 | 1 | 10/15/2006 |
| O/d light went on then check engine light, lost third and fifth gear. *tr | |||
| 10/15/2007 | 82000 | 7 | 07/13/2004 |
| The noise was the indication of a problem, took the car in for noise coming from the wheels. was told by ford garage all four wheel bearings needed to be replaced i was very shocked. when ford mechanic said this was a recurring problem and common in this year and model i was angry. not soon after that the four wheel drive module went out and needed replaced. this car is five years old with at the time 82,000 miles on it. now the transmission is slipping. earlier we had to replace the automatic driver's window power motor which was also expensive. had to replace rear axel bushings too. *tr | |||
| 09/15/2007 | 145000 | 1 | 09/09/2004 |
| Loud noise coming from rear of vehicle. let off gas and is fine. took it to the shop and have to have a new rear end and new housing. i am sorry but a 2002 vehicle should not be having these problems. it is the worst vehicle ford has ever designed. they just lost another customer. *tr | |||
| 07/24/2006 | 1 | 10/01/2002 | |
| Dt*: the contact stated while the vehicle was in park, it jumped gears, accelerated forward and hit a tree. the vehicle was identified to be still in park after the accident. the vehicle was taken to the dealer who could not determine or duplicate the problem. the dealer recommended that the contact should use the parking brake in the future. | |||
| 07/01/2006 | 1 | 11/03/2003 | |
| 2002 explorer has problems picking up speed and over use of gas. *ts the consumer also had problems with the transmission, gear adjustment, difficult high altitude driving even after gear change, air suction into the engine and transmission, accelerator and ses light illuminated. the vehicle was taken to the dealer but they refused to provide any assistance. *nm updated 07/06/06. *jb | |||
| 05/02/2006 | 50741 | 1 | 04/25/2006 |
| 2002 ford explorer rear end noise when accelerating between 50-65 mph (a loud howling sound). when i let off of the accelerator the noise goes away. took it to a mechanic and they replaced the bearings, but the noise is still there. they said it was the rear end gear ratio. this sound is too unbearable. the rear end gear ratio should be fixed under a recall. *nm | |||
| 05/17/2006 | 99000 | 3 | 11/03/2003 |
| Horrible whining noise coming from rear differential of my 2002 ford explorer limited edition. replaced twice already and now it's whining louder and louder everyday. i refuse to pay for the same repair a 3rd time. i have read many complaints on the web about this problem, along with many other similar complaints. other popular defects for the new ford explorer are cracked rear coil over springs, along with transmission and a/c problems, etc, etc. how many more complaints is it going to take before ford stands up to their design flaws...???? *nm | |||
| 12/13/2005 | 1 | ||
| Whining noise from rear end of my 2002 ford explorer xlt. small drips in garage from rear end. dealer said rear differential was leaking but no big deal. now my overdrive light is flashing which per the owners manual says get to a repair shop right away as my transmission in trouble. *nm | |||
| 08/01/2004 | 55000 | 1 | 05/15/2001 |
| Rear-end whines excessively when driving at 45-65 mph. very load. i am concerned because as i researched it on the internet it is apparent that i am not the only one suffering from this type of problem. *nm | |||
| 02/13/2003 | 24000 | 2 | 02/04/2003 |
| 2002 ford explorer xls. at 24,000 miles, transmission would not shift into gear:transmission needed to be rebuilt. at 26,000 miles, load whining heard from rear of vehicle. brought to dealership on three occasions to complain and was told they could not duplicate the noise and it is how it is supposed to sound. on the third return , i produced seven pages of documented complaints from other owners found on this web site and others. they decided that now they might know what the problem is and replaced the rear differential and drive shaft. problem was fixed for the next 30,000 miles but is now displaying the same noise and is clunking in to drive and reverse. separate problem with the daylight running lights, they flash like an emergency vehicle till i turn the head lights on. i did not notice till i was pulled over by a sheriff and questioned as to why i had emergency lights installed on my vehicle. on a positive note, i do get through traffic jams a lot faster now. *nm | |||
| 05/20/2005 | 14 | ||
| 2002 ford explorer experiencing problems with the 4wd, the over drive light illuminates on the dashboard and the vehicle is giving off a rotten egg smell. *mr there were front end problems. the 4wd module wasn't working. the driveshaft and both front wheel bearings were replaced. the rotors were out of round. the service engine light illuminated along with the over drive light. the transmission experienced the same problem on two occasions and possibly a third time. a large puddle of transmission was found under the vehicle. the torque converter was noisy. the acceleration pedal would pull back. when the vehicle was accelerated, it would whine. the left rear wheel bearing was gone and caused damage to the axle, brakes and the tire was barely holding on. the error code for the service engine soon light was due to the solenoid which had been changed before. the a/c was inoperative. *sc *jb | |||
| 02/09/2005 | 74000 | 08/11/2002 | |
| There is a loud droning sound from underneath the car and vibrations in the floorboards. | |||
| 03/18/2005 | 43894 | 03/01/2005 | |
| 1. rear end howling noise (3/18/2005) - hear noise when accelerating between 40 and 65 mph. when letting off of accelerator, noise goes away, comes back again when accelerator is pushed again. dealer service dept replaced rear carrier bearings, cup, seals, and spacer in rear differential. noise now occurs between 65 and 70 mph. was taken back to dealer service dept on 4/11/2005. was informed 4/20/2005 that rear differential was adjusted with new spacer, but noise is still there. service manager has another ford explorer on lot and test drove it. this explorer has same noise between 40 and 65 mph. one of the techs (who used to work at a ford dealership) told service manager that alot of 2002 ford explorer owners have been having this problem. ford has no solution or cure. 2. noise in timing chain area. ford has a tsb on this. i can hear this rattling noise coming from this area and told dealership to look into it. they could not duplicate the noise, although when test driving it with assist. service manager, i could still hear the noise, but he could not. i had my local mechanic check this out, and they can hear the noise that i'm talking about. this problem has yet to be fixed. 3. vibration coming from front end on interstate that starts at around 70+ mph. when climbing a steep hill on interstate and transmission downshifts, can feel a grinding noise in powertrain. dealer believes that the fluid in the transfer case might need to be changed,causing clutches inside to stick. will find out tomorrow (4/21/2005). *nm | |||
| 01/01/2005 | 2 | ||
| The vehicle experienced strange sounds and delay when shifting the vehicle from park to reverse. *bf the abs light was illuminated continuously. *sc | |||
| 02/04/2004 | 17000 | ||
| Transmission had to be replaced. *ph the vehicle was shaking, made rattling noises and had become impossible to steer. the mechanic suggested that the transmission had looked as if it fell apart and may be a result of an assembly line error and. the mechanic also found that the 4wd was inoperative. *sc | |||
| 09/01/2003 | 1 | ||
| The vehicle stalled while idling at a light. *ph the vehicle was taken to the dealer who replaced the valve. unfortunately within three day the vehicle stalled again. the vehicle was returned to the dealer but they were unable to duplicate or repair the problem. the vehicle began to surge while surging idling. the dealer was unable to permanently resolve that problem. the consumer noticed a whine in the rear end of the vehicle. the dealer replaced the rear differential but when the vehicle was returned to the consumer the noise was still present. the vehicle was still under warranty when all these problems started. *nm | |||
| 09/03/2003 | 4133 | 2 | 02/28/2002 |
| The stated the vehicle felt as though it was going to shut down, as if the transmission was failing. as days went by the overdrive light started to blink days later the vehicle made a sudden halt in the middle of the road, the consumer turned the engine off and back on, it ran for awhile and then stopped again. *ak *jb *nlm | |||
| 6690 | 1 | ||
| The vehicle rolled back, when the consumer took his foot off the brake. the vehicle did not stop rolling until the consumer placed his foot back on the brake. the transmission was replaced. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 08/04/2011 | 119000 | ||
| I have a 2002 ford explorer that has 120,000 miles on it. i was recently driving back home from a trip in san francisco, california to sacramento, california. two days after having my car fully serviced and my over drive light came on and as soon as that happened my car started telling me i need to get my transmission checked. i sat there thinking to myself how can this be happening i just spent 800 dollars to have all of my fluids flushed, brakes checked, everything. i took my car back to the auto repair store and they told me i needed a new transmission and after labor it would be around 5000 (i think i was quoted that price because i'm a young female, i was looking online and most people were quoted around 3000). i'm a full time college student paying for my classes with student loans and grants. i don't have a few thousand dollars sitting around at my disposal to fix my car. i also can't have my car in the shop for a long period of time due to the fact if i miss more than 3 classes most of my professors will drop me. i have researched this issue and many other consumers not just myself have had this incident happen to them, i believe ford is in the wrong for having faulty manufacturing, they have made it so any transmission work has to be done by the dealer, you can't even check your own transmission fluid. i feel as if ford needs to issue a recall on their transmissions or offer some kind of help to pay for these unacceptable incidents. | |||
| 09/01/2010 | 130000 | ||
| Transmission failure in 2010, almost caused vehilce accident on the highway; was rebuilt in march 2011, but transmission is slipping again and it is now august 2011. i have been checking several different websites and i received 1 recall letter in the mail but happened to notice there is another recall. if all of these problems are continuing to happen, why is a recall on the entire truck not done? it is obviously a defective vehicle. i have 2 small children, one with a medical issue that has to travel for her doctor visits. these problems are getting out of hand. i can not believe it has gone this long and nothing has been done about it. there is also the issue with the non working air compressor and the bad electrical system as well as the roaring in the back tires. as much as i travel with my children and get from pount a to b, im suprised this thing has not fallen apart. i was a sucker for a pretty truck!! | |||
| 08/04/2011 | 119000 | ||
| I have a 2002 ford explorer that has 120,000 miles on it. i was recently driving back home from a trip in san francisco, california to sacramento, california. two days after having my car fully serviced and my over drive light came on and as soon as that happened my car started telling me i need to get my transmission checked. i sat there thinking to myself how can this be happening i just spent 800 dollars to have all of my fluids flushed, brakes checked, everything. i took my car back to the auto repair store and they told me i needed a new transmission and after labor it would be around 5000 (i think i was quoted that price because i'm a young female, i was looking online and most people were quoted around 3000). i'm a full time college student paying for my classes with student loans and grants. i don't have a few thousand dollars sitting around at my disposal to fix my car. i also can't have my car in the shop for a long period of time due to the fact if i miss more than 3 classes most of my professors will drop me. i have researched this issue and many other consumers not just myself have had this incident happen to them, i believe ford is in the wrong for having faulty manufacturing, they have made it so any transmission work has to be done by the dealer, you can't even check your own transmission fluid. i feel as if ford needs to issue a recall on their transmissions or offer some kind of help to pay for these unacceptable incidents. | |||
| 09/01/2010 | 130000 | ||
| Transmission failure in 2010, almost caused vehilce accident on the highway; was rebuilt in march 2011, but transmission is slipping again and it is now august 2011. i have been checking several different websites and i received 1 recall letter in the mail but happened to notice there is another recall. if all of these problems are continuing to happen, why is a recall on the entire truck not done? it is obviously a defective vehicle. i have 2 small children, one with a medical issue that has to travel for her doctor visits. these problems are getting out of hand. i can not believe it has gone this long and nothing has been done about it. there is also the issue with the non working air compressor and the bad electrical system as well as the roaring in the back tires. as much as i travel with my children and get from pount a to b, im suprised this thing has not fallen apart. i was a sucker for a pretty truck!! | |||
| 08/08/2011 | 150000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving 55 mph she noticed smoking in the rear of the vehicle. the contact took the vehicle to a local mechanic who stated there was a minor defect in the transmission. the mechanic repaired the defect and within two weeks the transmission failed. the contact towed the vehicle to her home and notified the manufacturer regarding the transmission failure. the manufacturer stated there was nothing they could since there were no related recalls. the contact stated if the transmission failed while driving on the highway, a crash could occur. the failure mileage was 150,000. rvk | |||
| 09/01/2010 | 130000 | ||
| Transmission failure in 2010, almost caused vehilce accident on the highway; was rebuilt in march 2011, but transmission is slipping again and it is now august 2011. i have been checking several different websites and i received 1 recall letter in the mail but happened to notice there is another recall. if all of these problems are continuing to happen, why is a recall on the entire truck not done? it is obviously a defective vehicle. i have 2 small children, one with a medical issue that has to travel for her doctor visits. these problems are getting out of hand. i can not believe it has gone this long and nothing has been done about it. there is also the issue with the non working air compressor and the bad electrical system as well as the roaring in the back tires. as much as i travel with my children and get from pount a to b, im suprised this thing has not fallen apart. i was a sucker for a pretty truck!! | |||
| 08/08/2011 | 150000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving 55 mph she noticed smoking in the rear of the vehicle. the contact took the vehicle to a local mechanic who stated there was a minor defect in the transmission. the mechanic repaired the defect and within two weeks the transmission failed. the contact towed the vehicle to her home and notified the manufacturer regarding the transmission failure. the manufacturer stated there was nothing they could since there were no related recalls. the contact stated if the transmission failed while driving on the highway, a crash could occur. the failure mileage was 150,000. rvk | |||
| 08/18/2011 | 131000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that she was unable to shift the vehicle into reverse. the dealer inspected the vehicle and informed the contact that she needed to replace the transmission. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 131,000. kmj | |||
| 09/01/2010 | 130000 | ||
| Transmission failure in 2010, almost caused vehilce accident on the highway; was rebuilt in march 2011, but transmission is slipping again and it is now august 2011. i have been checking several different websites and i received 1 recall letter in the mail but happened to notice there is another recall. if all of these problems are continuing to happen, why is a recall on the entire truck not done? it is obviously a defective vehicle. i have 2 small children, one with a medical issue that has to travel for her doctor visits. these problems are getting out of hand. i can not believe it has gone this long and nothing has been done about it. there is also the issue with the non working air compressor and the bad electrical system as well as the roaring in the back tires. as much as i travel with my children and get from pount a to b, im suprised this thing has not fallen apart. i was a sucker for a pretty truck!! | |||
| 08/08/2011 | 150000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated while driving 55 mph the contact notice smoking from the rear of the vehicle. the contact took the vehicle to a local mechanic and the mechanic notice a minor defect with the transmission. the mechanic repair the defect and two weeks after the contact picked up the vehicle from the mechanic the transmission failed. the contact towed the vehicle home. the contact called the manufacturer regarding the transmission and the manufacturer stated there is nothing they can do because there is no recall. the contact stated if the transmission failed while driving on the highway a crash could have occurred. the failure mileage was 150,000. jo | |||
| 08/18/2011 | 131000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that she was unable to shift the vehicle into reverse. the dealer inspected the vehicle and informed the contact that she needed to replace the transmission. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 131,000. kmj | |||
| 08/08/2011 | 150000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated while driving 55 mph the contact notice smoking from the rear of the vehicle. the contact took the vehicle to a local mechanic and the mechanic notice a minor defect with the transmission. the mechanic repair the defect and two weeks after the contact picked up the vehicle from the mechanic the transmission failed. the contact towed the vehicle home. the contact called the manufacturer regarding the transmission and the manufacturer stated there is nothing they can do because there is no recall. the contact stated if the transmission failed while driving on the highway a crash could have occurred. the failure mileage was 150,000. jo | |||
| 08/18/2011 | 131000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that she was unable to shift the vehicle into reverse. the dealer inspected the vehicle and informed the contact that she needed to replace the transmission. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 131,000. kmj | |||
| 08/18/2011 | 131000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated she was unable to shift her vehicle into reverse. the dealer inspected the vehicle and informed the contact that she needed to replace the transmission. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 131,000. bw | |||
| 07/23/2011 | 130000 | ||
| Was driving home from getting groceries and the car failed to accelerate. was at a intersection so it was a unpleasant situation as their was oncoming cars. pulled the car over and shut off.. checked for transmission fluid.. there was none. started car and it would only drive about 15 mph the remainder of the trip. the overdrive control on the transmission had failed. 2200 repair.. checked the recalls and there currently is not one even though this specific transmission has thousands of complains (not over exaggerating) this is a dangerous situations considering i could have been on the interstate or a on ramp. this vehicle is sitting in my garage awaiting a recall of when my family gets the financial stability to repair it in a non ford dealership/repair shop. this suv gets regular fluid fills/changes at the correct intervals with documentation.. this transmission is sealed which means it cannot be checked for fluid loss or bad fluid. bad engineering which should require a repair at fords expense. | |||
| 06/22/2011 | 85300 | ||
| Transmision has gone out at 85,300 miles, must have it rebuilt. | |||
| 07/12/2011 | 130000 | ||
| 2002 ford explorer-transmission failure-130,000 miles-july 12, 2011 transmission rebuilt at 119,000 miles on jan. 13, 2010 by a local ford dealer- both failures consisted of the transmission slipping in and out of gear during normal driving. in heavy traffic this is a very dangerous situation. the vehicle suddenly loses speed and passengers are subject to rear end impact or sudden surges of speed when the transmission slips back into gear, causing a possible rear end impact with another vehicle. in addition, the transmission sticks in one gear and will not shift. ford motor company has been aware of the problems with this type of transmission since 2002. my local dealer says that fmc figures revealed that 30% of vehicles equiped with this tranmission experienced failure of some type. however fmc offerd very little relief to its customers. i believe that it is time for an immediate forced recall of this transmission. | |||
| 06/22/2011 | 85300 | ||
| Transmision has gone out at 85,300 miles, must have it rebuilt. | |||
| 07/12/2011 | 130000 | ||
| 2002 ford explorer-transmission failure-130,000 miles-july 12, 2011 transmission rebuilt at 119,000 miles on jan. 13, 2010 by a local ford dealer- both failures consisted of the transmission slipping in and out of gear during normal driving. in heavy traffic this is a very dangerous situation. the vehicle suddenly loses speed and passengers are subject to rear end impact or sudden surges of speed when the transmission slips back into gear, causing a possible rear end impact with another vehicle. in addition, the transmission sticks in one gear and will not shift. ford motor company has been aware of the problems with this type of transmission since 2002. my local dealer says that fmc figures revealed that 30% of vehicles equiped with this tranmission experienced failure of some type. however fmc offerd very little relief to its customers. i believe that it is time for an immediate forced recall of this transmission. | |||
| 06/22/2011 | 85300 | ||
| Transmision has gone out at 85,300 miles, must have it rebuilt. | |||
| 07/12/2011 | 130000 | ||
| 2002 ford explorer-transmission failure-130,000 miles-july 12, 2011 transmission rebuilt at 119,000 miles on jan. 13, 2010 by a local ford dealer- both failures consisted of the transmission slipping in and out of gear during normal driving. in heavy traffic this is a very dangerous situation. the vehicle suddenly loses speed and passengers are subject to rear end impact or sudden surges of speed when the transmission slips back into gear, causing a possible rear end impact with another vehicle. in addition, the transmission sticks in one gear and will not shift. ford motor company has been aware of the problems with this type of transmission since 2002. my local dealer says that fmc figures revealed that 30% of vehicles equiped with this tranmission experienced failure of some type. however fmc offerd very little relief to its customers. i believe that it is time for an immediate forced recall of this transmission. | |||
| 04/01/2008 | 100000 | ||
| 2002 ford explorer transmisson slipping gears, hard to shift, and not accelerating in april 2008 at 100k miles. replaced with a rebuilt transmission and same thing is happening again after only 40k more miles and only 2 months out of warranty for the rebuilt transmission. this is clearly a defective transmission and somebody is going to get seriously hurt. | |||
| 07/09/2011 | |||
| I own a 2002 xplorer, recently the o.d light began blinking and the truck started jerking violently. i did some research and found out there are thousands of people with the same transmission problem.i have an eight year old who was in the truck with me at the time.this is a major safety issue with ford and should definately be looked into. | |||
| 07/10/2011 | 68000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving the vehicle would not accelerate more than 20 mph and the od warning light remained illuminated. due to the type of warning light the vehicle would not shift into gear causing the transmission to fail. the dealer was not notified. the manufacturer stated there were no recalls or warranties and offered no assistance. the failure mileage was 68,000. rvk | |||
| 04/01/2008 | 100000 | ||
| 2002 ford explorer transmisson slipping gears, hard to shift, and not accelerating in april 2008 at 100k miles. replaced with a rebuilt transmission and same thing is happening again after only 40k more miles and only 2 months out of warranty for the rebuilt transmission. this is clearly a defective transmission and somebody is going to get seriously hurt. | |||
| 07/09/2011 | |||
| I own a 2002 xplorer, recently the o.d light began blinking and the truck started jerking violently. i did some research and found out there are thousands of people with the same transmission problem.i have an eight year old who was in the truck with me at the time.this is a major safety issue with ford and should definately be looked into. | |||
| 07/10/2011 | 68000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated while driving the vehicle will not go more than 20 mph and the od warning light constantly illuminating. due to the type of warning light the vehicle will not go into gear causing the transmission to fail. the dealer was not contacted. the manufacturer was contacted who stated there are no recalls or warranty. they offered no other assistance. the failure mileage was 68,000...mw | |||
| 04/01/2008 | 100000 | ||
| 2002 ford explorer transmisson slipping gears, hard to shift, and not accelerating in april 2008 at 100k miles. replaced with a rebuilt transmission and same thing is happening again after only 40k more miles and only 2 months out of warranty for the rebuilt transmission. this is clearly a defective transmission and somebody is going to get seriously hurt. | |||
| 07/09/2011 | |||
| I own a 2002 xplorer, recently the o.d light began blinking and the truck started jerking violently. i did some research and found out there are thousands of people with the same transmission problem.i have an eight year old who was in the truck with me at the time.this is a major safety issue with ford and should definately be looked into. | |||
| 07/10/2011 | 68000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated while driving the vehicle will not go more than 20 mph and the od warning light constantly illuminating. due to the type of warning light the vehicle will not go into gear causing the transmission to fail. the dealer was not contacted. the manufacturer was contacted who stated there are no recalls or warranty. they offered no other assistance. the failure mileage was 68,000...mw | |||
| 04/01/2008 | 100000 | ||
| 2002 ford explorer transmisson slipping gears, hard to shift, and not accelerating in april 2008 at 100k miles. replaced with a rebuilt transmission and same thing is happening again after only 40k more miles and only 2 months out of warranty for the rebuilt transmission. this is clearly a defective transmission and somebody is going to get seriously hurt. | |||
| 07/09/2011 | |||
| I own a 2002 xplorer, recently the o.d light began blinking and the truck started jerking violently. i did some research and found out there are thousands of people with the same transmission problem.i have an eight year old who was in the truck with me at the time.this is a major safety issue with ford and should definately be looked into. | |||
| 07/10/2011 | 68000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated while driving the vehicle will not go more than 20 mph and the od warning light constantly illuminating. due to the type of warning light the vehicle will not go into gear causing the transmission to fail. the dealer was not contacted. the manufacturer was contacted who stated there are no recalls or warranty. they offered no other assistance. the failure mileage was 68,000...mw | |||
| 07/09/2011 | |||
| I own a 2002 xplorer, recently the o.d light began blinking and the truck started jerking violently. i did some research and found out there are thousands of people with the same transmission problem.i have an eight year old who was in the truck with me at the time.this is a major safety issue with ford and should definately be looked into. | |||
| 07/10/2011 | 68000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated while driving the vehicle will not go more than 20 mph and the od warning light constantly illuminating. due to the type of warning light the vehicle will not go into gear causing the transmission to fail. the dealer was not contacted. the manufacturer was contacted who stated there are no recalls or warranty. they offered no other assistance. the failure mileage was 68,000...mw | |||
| 06/12/2011 | 170900 | ||
| My 2002 ford explorer's transmission completely stopped working while stopped at a traffick light. that is a major safety hazard and could have caused a major accident. i have read numerous complaints about the transmission in these model and year vehicles. there needs to be som recall for this. | |||
| 06/16/2011 | 45971 | ||
| When shifting from reverse to park the shift lever broke off in my hand. to research this problem please look at www.carcomplaints.com and look under the 2002 explorer and under the sub heading interior accessories problems. of the 180 complaints under this sub heading, 126 are for the broken shift lever problem and these were all reported since 2008. please issue a recall for this safety problem. the problem is clearly due to faulty design and faulty parts. | |||
| 06/12/2011 | 170900 | ||
| My 2002 ford explorer's transmission completely stopped working while stopped at a traffick light. that is a major safety hazard and could have caused a major accident. i have read numerous complaints about the transmission in these model and year vehicles. there needs to be som recall for this. | |||
| 06/16/2011 | 45971 | ||
| When shifting from reverse to park the shift lever broke off in my hand. to research this problem please look at www.carcomplaints.com and look under the 2002 explorer and under the sub heading interior accessories problems. of the 180 complaints under this sub heading, 126 are for the broken shift lever problem and these were all reported since 2008. please issue a recall for this safety problem. the problem is clearly due to faulty design and faulty parts. | |||
| 06/12/2011 | 170900 | ||
| My 2002 ford explorer's transmission completely stopped working while stopped at a traffick light. that is a major safety hazard and could have caused a major accident. i have read numerous complaints about the transmission in these model and year vehicles. there needs to be som recall for this. | |||
| 06/16/2011 | 45971 | ||
| When shifting from reverse to park the shift lever broke off in my hand. to research this problem please look at www.carcomplaints.com and look under the 2002 explorer and under the sub heading interior accessories problems. of the 180 complaints under this sub heading, 126 are for the broken shift lever problem and these were all reported since 2008. please issue a recall for this safety problem. the problem is clearly due to faulty design and faulty parts. | |||
| 01/07/2011 | 75846 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that the gear shift stick popped out of its hinge while the vehicle was attempting to change gears. the vehicle was able to shut off, but the key would not come out of the ignition. the vehicle was repaired once, but the failure reoccured. the dealer was contacted and told the contact that there was no recall for that failure. the manufacturer was not contacted. the failure mileage was 74,797 and the current mileage was 75,846. nw | |||
| 06/07/2011 | 84000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated the driver was driving at an unknown speed when the odometer began to flash and the vehicle began to jerk. the vehicle was taken home and parked. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure and current mileages were 84,000. sm. | |||
| 05/29/2011 | 108000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated the gear selector lever fractured when shifting from park into drive. there was no prior warning. the vehicle was towed to an authorized dealer for diagnosis and repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 108,000. | |||
| 05/29/2011 | 108000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated the gear selector lever fractured when shifting from park into the drive position. there was no prior warning. the vehicle was towed to an authorized dealer for diagnosis and repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 108,000. js | |||
| 04/06/2011 | 120000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the automatic transmission failed and was replaced at the contacts expense. two years later, the failure recurred. the vehicle was taken to a mechanic shop who advised that the transmission would need to be replaced or rebuilt a second time. the vehicle was not repaired. the manufacturer was contacted who offered no assistance and there were no recalls for the failure. the failure mileage was 120,000. | |||
| 09/01/2009 | 60000 | ||
| Transmission failure at 60k miles. hard shifting, jerking, sudden shifts into 4x4 high. replacement cost of 2800 dollars. three visits later and it still isnt right. | |||
| 04/06/2011 | 120000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the automatic transmission failed and was replaced at the contacts expense. two years later, the failure recurred. the vehicle was taken to a mechanic shop who advised that the transmission would need to be replaced or rebuilt a second time. the vehicle was not repaired. the manufacturer was contacted who offered no assistance and there were no recalls for the failure. the failure mileage was 120,000. | |||
| 09/01/2009 | 60000 | ||
| Transmission failure at 60k miles. hard shifting, jerking, sudden shifts into 4x4 high. replacement cost of 2800 dollars. three visits later and it still isnt right. | |||
| 04/06/2011 | 120000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated the automatic transmission had to be rebuilt at a cost of $3000 two years ago and it has failed again. the vehicle was taken to a mechanic shop who stated the transmission has to be replaced or rebuilt again. the vehicle was not repaired. the manufacturer was contacted who offered no assistance and there are no recalls or warranty for this failure. the failure mileage was 120,000....mw | |||
| 09/01/2009 | 60000 | ||
| Transmission failure at 60k miles. hard shifting, jerking, sudden shifts into 4x4 high. replacement cost of 2800 dollars. three visits later and it still isnt right. | |||
| 05/01/2011 | 112904 | ||
| Transmission has had problems since car was bought. have had work down on it and finall y had to replace it in may 2011, cost $5000. | |||
| 02/10/2011 | 107000 | ||
| Our 2002 ford explorer xlt with 109,000 miles has serious transmission slippage between 2nd and 3rd gears. the local dealer and an independent repair shop state that the transmission needs replaced at a cost between $2,500 and $3,500. it is dangerous to drive in its current condition because there are times when it will not accelerate. the rear differential and ball bearings also need replaced according to 2 seperate mechanics. there is a random thumping coming from the back of the vehicle daily. the cost to repair is between $2,000 and $5,000. they cannot tell us exactly until they actually get in there to do the repair. | |||
| 04/12/2011 | 135000 | ||
| My transmission on my 2002 ford explorer xlt wont shift into 3rd gear. | |||
| 04/15/2011 | 114071 | ||
| Tl* the contact owns a 2002 ford explorer. the contact was driving approximately 45 mph when the overdrive warning indicator illuminated until the engine was turned off. the transmission also exhibited severe hesitation. the vehicle was taken to an independent mechanic for inspection where the technician detected that the failure was related to the transmission. the vehicle was not repaired. the failure mileage was 114,071. | |||
| 04/12/2011 | 135000 | ||
| My transmission on my 2002 ford explorer xlt wont shift into 3rd gear. | |||
| 04/15/2011 | 114071 | ||
| Tl* the contact owns a 2002 ford explorer. the contact was driving approximately 45 mph when the overdrive warning indicator illuminated until the engine was turned off. the transmission also exhibited severe hesitation. the vehicle was taken to an independent mechanic for inspection where the technician detected that the failure was related to the transmission. the vehicle was not repaired. the failure mileage was 114,071. | |||
| 04/15/2011 | 114071 | ||
| Tl-the contact owns a 2002 ford explorer. while the contact was driving approximately 45 mph, the overdrive warning indicator illuminated on the instrument panel until the engine was turned off. also, the transmission exhibited severe hesitation. the vehicle was taken to an independent mechanic for inspection. the technician detected that the failure was related to the transmission. the vehicle was not repaired. the failure mileage was 114,071. js | |||
| 04/10/2011 | 93522 | ||
| Driving 2002 ford explorer when o/d light flashed and warning came on to check transmission. will need a new transmission | |||
| 04/12/2011 | 148000 | ||
| Tl- the contact owns a 2002 ford explorer. while parked the contact stated the gear shifter broke off while switching the gear from drive to park. the vehicle was not taken to the dealer or mechanic for repair and was unable to be driven. the approximate failure mileage was 148,000. ds | |||
| 04/10/2011 | 93522 | ||
| Driving 2002 ford explorer when o/d light flashed and warning came on to check transmission. will need a new transmission | |||
| 09/15/2010 | 75000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that while driving various speeds the vehicle would lunge forward at times, stall, and shifting would be difficult. the vehicle was not inspected by the dealer nor been was it repaired. the manufacturer advised her that the transmission might need to be replaced. the failure mileage was approximately 75,000. | |||
| 03/01/2011 | 115000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that the vehicle would not shift properly from second to third gear. the vehicle was taken to the dealer where they performed a diagnostic test which concluded that the hydraulic pressure build up had caused the torque converter to pop out and advised the contact that they would need to replace or rebuild the transmission. a private mechanic confirmed the failure and rebuilt the transmission. the current and failure mileage was 115,000. the vin was unavailable. | |||
| 09/15/2010 | 75000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that while driving at various speeds the vehicle would jerk at times, stall, and shifting would be difficult. the vehicle has not been inspected by a dealer nor been repaired. the manufacturer was contacted and they advised her that it may be the transmission and needs to be replaced. the failure mileage was approximately 75,000. tb | |||
| 03/01/2011 | 115000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that the vehicle would not shift properly from second to third gear. the vehicle was taken to the dealer where they performed a diagnostic test which concluded that the hydraulic pressure build up had caused the torque converter to pop out and advised the contact that they would need to replace or rebuild the transmission. a private mechanic confirmed the failure and rebuilt the transmission. the current and failure mileage was 115,000. the vin was unavailable. | |||
| 03/01/2011 | 115000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that the vehicle would not shift properly from second to third gear. the vehicle was taken to the the dealer where they performed a diagnostic test which concluded that the hydraulic pressure build up had caused the torque converter to pop out and advised the contact that they would need to replace or rebuild the transmission. a private mechanic was able to confirm the failure and rebuilt the transmission. the current and failure mileages were 115,000. the vin was unavailable. bw | |||
| 02/22/2011 | 105000 | ||
| I was driving my 2002 ford explorer suv when the transmission suddenly failed, shifting into nuetral/losing power in traffic. this was a dangerous situation! fortunately i was able to get out of the way of traffic. | |||
| 02/17/2011 | 113000 | ||
| Going out of town driving on the highway in trafic at 65mph. o/d light started flashing on and off. transmission started acting erratically and i felt that i lost 5th and 2nd gears. shop ran diagnostic test and codes p0732, p0735 and p0775. codes confirmed problems with 2nd and 5th gears and solenoid b malfunction. | |||
| 02/22/2011 | 105000 | ||
| I was driving my 2002 ford explorer suv when the transmission suddenly failed, shifting into nuetral/losing power in traffic. this was a dangerous situation! fortunately i was able to get out of the way of traffic. | |||
| 02/17/2011 | 113000 | ||
| Going out of town driving on the highway in trafic at 65mph. o/d light started flashing on and off. transmission started acting erratically and i felt that i lost 5th and 2nd gears. shop ran diagnostic test and codes p0732, p0735 and p0775. codes confirmed problems with 2nd and 5th gears and solenoid b malfunction. | |||
| 02/21/2002 | 87000 | ||
| Today is 2/21/2011 and just had the crap scared out of me, three children (ages 4, 2, and a 10 month old) and 4 other vehicles when guess what---my transmission blew the servo plug!!!! gee imagine that another piece of junk that china/japan or whatever you call them people, assembled!!! thanks again ford for selling out!!! ford ceo's whom i'm sure are filthy rich arent true american people otherwise they wouldnt have sold us out to another country!!!!! driving today at a legal 45 mph my servo plug blew out causing me to lose control of my vehicle and causing not only myself but 4 other vehicles to end up of the road causing a near pile up!!!!! what are you (ford) going to do for us people that were conned into buying a piece of crap from a pushy salesmen that ford trained!!!! did these salesmen know that these were junk and thats why the price was right!!! well anyways ford hasnt seen/heard the last from me about this issue!!!! i will be that guy that ford is gonna hate, i must admit to you guys as you will find out i am with out any doubt the biggest a**hole on the face of this planet and i intend on being just that until ford takes care of my transmission!!!!!! if needed i will spend every day of my life (until i'm 6 feet under) pursuing this issue!!!! look out ford here i come!!!!!! | |||
| 02/17/2011 | 113000 | ||
| Going out of town driving on the highway in trafic at 65mph. o/d light started flashing on and off. transmission started acting erratically and i felt that i lost 5th and 2nd gears. shop ran diagnostic test and codes p0732, p0735 and p0775. codes confirmed problems with 2nd and 5th gears and solenoid b malfunction. | |||
| 02/21/2002 | 87000 | ||
| Today is 2/21/2011 and just had the crap scared out of me, three children (ages 4, 2, and a 10 month old) and 4 other vehicles when guess what---my transmission blew the servo plug!!!! gee imagine that another piece of junk that china/japan or whatever you call them people, assembled!!! thanks again ford for selling out!!! ford ceo's whom i'm sure are filthy rich arent true american people otherwise they wouldnt have sold us out to another country!!!!! driving today at a legal 45 mph my servo plug blew out causing me to lose control of my vehicle and causing not only myself but 4 other vehicles to end up of the road causing a near pile up!!!!! what are you (ford) going to do for us people that were conned into buying a piece of crap from a pushy salesmen that ford trained!!!! did these salesmen know that these were junk and thats why the price was right!!! well anyways ford hasnt seen/heard the last from me about this issue!!!! i will be that guy that ford is gonna hate, i must admit to you guys as you will find out i am with out any doubt the biggest a**hole on the face of this planet and i intend on being just that until ford takes care of my transmission!!!!!! if needed i will spend every day of my life (until i'm 6 feet under) pursuing this issue!!!! look out ford here i come!!!!!! | |||
| 02/17/2011 | 113000 | ||
| Going out of town driving on the highway in trafic at 65mph. o/d light started flashing on and off. transmission started acting erratically and i felt that i lost 5th and 2nd gears. shop ran diagnostic test and codes p0732, p0735 and p0775. codes confirmed problems with 2nd and 5th gears and solenoid b malfunction. | |||
| 02/21/2002 | 87000 | ||
| Today is 2/21/2011 and just had the crap scared out of me, three children (ages 4, 2, and a 10 month old) and 4 other vehicles when guess what---my transmission blew the servo plug!!!! gee imagine that another piece of junk that china/japan or whatever you call them people, assembled!!! thanks again ford for selling out!!! ford ceo's whom i'm sure are filthy rich arent true american people otherwise they wouldnt have sold us out to another country!!!!! driving today at a legal 45 mph my servo plug blew out causing me to lose control of my vehicle and causing not only myself but 4 other vehicles to end up of the road causing a near pile up!!!!! what are you (ford) going to do for us people that were conned into buying a piece of crap from a pushy salesmen that ford trained!!!! did these salesmen know that these were junk and thats why the price was right!!! well anyways ford hasnt seen/heard the last from me about this issue!!!! i will be that guy that ford is gonna hate, i must admit to you guys as you will find out i am with out any doubt the biggest a**hole on the face of this planet and i intend on being just that until ford takes care of my transmission!!!!!! if needed i will spend every day of my life (until i'm 6 feet under) pursuing this issue!!!! look out ford here i come!!!!!! | |||
| 05/02/2010 | 95000 | ||
| 2002 4 x 4 ford explorer, while driving in rush hour traffic the timing chains went on this truck. of course the engine stopped working and i had the huge problem of pushing it off this 3 lane busy highway. did get it off and now waiting to raise enough money for replacement engine. yes the oil was changed every 3200 - 3400 miles, default with the ford engines, plastic sprocks. so i am without a truck until money is raised or ford does a recall. i know! there was no sign other than a slight noise starting and called the garage and never got there. my truck is in great shape, no rust, no accidents and i love to drive it! the gas is not bad at all if you don't horse it! | |||
| 02/13/2011 | 99600 | ||
| I am another victim of the 2002 ford explorer and its transmission woes. alerted by a flashing od yellow warning light, after a trip to the garage and research on the internet, i discover this is a sign that i will need a $3000 transmission rebuild on a vehicle with only 99k miles that was carefully used and dealer serviced. this is a known problem by ford and have done nothing to rectify if with consumers. | |||
| 05/02/2010 | 95000 | ||
| 2002 4 x 4 ford explorer, while driving in rush hour traffic the timing chains went on this truck. of course the engine stopped working and i had the huge problem of pushing it off this 3 lane busy highway. did get it off and now waiting to raise enough money for replacement engine. yes the oil was changed every 3200 - 3400 miles, default with the ford engines, plastic sprocks. so i am without a truck until money is raised or ford does a recall. i know! there was no sign other than a slight noise starting and called the garage and never got there. my truck is in great shape, no rust, no accidents and i love to drive it! the gas is not bad at all if you don't horse it! | |||
| 02/13/2011 | 99600 | ||
| I am another victim of the 2002 ford explorer and its transmission woes. alerted by a flashing od yellow warning light, after a trip to the garage and research on the internet, i discover this is a sign that i will need a $3000 transmission rebuild on a vehicle with only 99k miles that was carefully used and dealer serviced. this is a known problem by ford and have done nothing to rectify if with consumers. | |||
| 05/02/2010 | 95000 | ||
| 2002 4 x 4 ford explorer, while driving in rush hour traffic the timing chains went on this truck. of course the engine stopped working and i had the huge problem of pushing it off this 3 lane busy highway. did get it off and now waiting to raise enough money for replacement engine. yes the oil was changed every 3200 - 3400 miles, default with the ford engines, plastic sprocks. so i am without a truck until money is raised or ford does a recall. i know! there was no sign other than a slight noise starting and called the garage and never got there. my truck is in great shape, no rust, no accidents and i love to drive it! the gas is not bad at all if you don't horse it! | |||
| 02/13/2011 | 99600 | ||
| I am another victim of the 2002 ford explorer and its transmission woes. alerted by a flashing od yellow warning light, after a trip to the garage and research on the internet, i discover this is a sign that i will need a $3000 transmission rebuild on a vehicle with only 99k miles that was carefully used and dealer serviced. this is a known problem by ford and have done nothing to rectify if with consumers. | |||
| 10/10/2010 | 83000 | ||
| O/d light flashes for a few days then at around 25 mph the gear switches into neutral and runs very rough then the car is thrown forward. had a rebuilt transmission (we were told we were getting a brand new transmission and paid extra for it!) at 83k miles on oct 15, 2010 then feb 5, 2011 the same exact thing happens. the dealer cannot take the truck for another 5 days and refused to give me a loner car because it is not under the warrantee. please note: below i put in the first incident date, feb 2011 is the second incident date. in may of 2009 i was told my engine failed at about 76,000 miles. we did buy the extended warantee and we were covered. the ford dealership told us we were not covered. they had our truck for 3 weeks until the warentee people called the dealership and let them know it should be fixed. we also had a rental car or a loner car under the warentee. they refused to pay for a rental car and said they did not have a loaner car available. it took 4 more weeks (in total 7 weeks) to get the truck back and never paid for the rental. | |||
| 02/13/2011 | 99600 | ||
| I am another victim of the 2002 ford explorer and its transmission woes. alerted by a flashing od yellow warning light, after a trip to the garage and research on the internet, i discover this is a sign that i will need a $3000 transmission rebuild on a vehicle with only 99k miles that was carefully used and dealer serviced. this is a known problem by ford and have done nothing to rectify if with consumers. | |||
| 10/10/2010 | 83000 | ||
| O/d light flashes for a few days then at around 25 mph the gear switches into neutral and runs very rough then the car is thrown forward. had a rebuilt transmission (we were told we were getting a brand new transmission and paid extra for it!) at 83k miles on oct 15, 2010 then feb 5, 2011 the same exact thing happens. the dealer cannot take the truck for another 5 days and refused to give me a loner car because it is not under the warrantee. please note: below i put in the first incident date, feb 2011 is the second incident date. in may of 2009 i was told my engine failed at about 76,000 miles. we did buy the extended warantee and we were covered. the ford dealership told us we were not covered. they had our truck for 3 weeks until the warentee people called the dealership and let them know it should be fixed. we also had a rental car or a loner car under the warentee. they refused to pay for a rental car and said they did not have a loaner car available. it took 4 more weeks (in total 7 weeks) to get the truck back and never paid for the rental. | |||
| 01/01/2010 | 60000 | ||
| At approximately 60,000 miles, my transmission on my 2002 ford explorer failed. there are thousands upon thousands of complaints regarding this issue. ford has not recognized the defect. this poses several hazards such as a locking transmission on the highway, slipping transmission when in park, no ability to move when in traffic. | |||
| 10/10/2010 | 83000 | ||
| O/d light flashes for a few days then at around 25 mph the gear switches into neutral and runs very rough then the car is thrown forward. had a rebuilt transmission (we were told we were getting a brand new transmission and paid extra for it!) at 83k miles on oct 15, 2010 then feb 5, 2011 the same exact thing happens. the dealer cannot take the truck for another 5 days and refused to give me a loner car because it is not under the warrantee. please note: below i put in the first incident date, feb 2011 is the second incident date. in may of 2009 i was told my engine failed at about 76,000 miles. we did buy the extended warantee and we were covered. the ford dealership told us we were not covered. they had our truck for 3 weeks until the warentee people called the dealership and let them know it should be fixed. we also had a rental car or a loner car under the warentee. they refused to pay for a rental car and said they did not have a loaner car available. it took 4 more weeks (in total 7 weeks) to get the truck back and never paid for the rental. | |||
| 01/01/2010 | 60000 | ||
| At approximately 60,000 miles, my transmission on my 2002 ford explorer failed. there are thousands upon thousands of complaints regarding this issue. ford has not recognized the defect. this poses several hazards such as a locking transmission on the highway, slipping transmission when in park, no ability to move when in traffic. | |||
| 02/02/2011 | 122000 | ||
| There was no indication that there was a problem, the vehicle suddenly stopped shifting correctly, started making bad noises, won't shift out of second gear, and the overdrive light is flashing spastically. the vehicle is almost undriveable, and this appears to be a systemic problem from what i have read. i am about to take it into a transmission shop for diagnosis | |||
| 01/01/2010 | 60000 | ||
| At approximately 60,000 miles, my transmission on my 2002 ford explorer failed. there are thousands upon thousands of complaints regarding this issue. ford has not recognized the defect. this poses several hazards such as a locking transmission on the highway, slipping transmission when in park, no ability to move when in traffic. | |||
| 02/02/2011 | 122000 | ||
| There was no indication that there was a problem, the vehicle suddenly stopped shifting correctly, started making bad noises, won't shift out of second gear, and the overdrive light is flashing spastically. the vehicle is almost undriveable, and this appears to be a systemic problem from what i have read. i am about to take it into a transmission shop for diagnosis | |||
| 01/01/2010 | 60000 | ||
| At approximately 60,000 miles, my transmission on my 2002 ford explorer failed. there are thousands upon thousands of complaints regarding this issue. ford has not recognized the defect. this poses several hazards such as a locking transmission on the highway, slipping transmission when in park, no ability to move when in traffic. | |||
| 02/02/2011 | 122000 | ||
| There was no indication that there was a problem, the vehicle suddenly stopped shifting correctly, started making bad noises, won't shift out of second gear, and the overdrive light is flashing spastically. the vehicle is almost undriveable, and this appears to be a systemic problem from what i have read. i am about to take it into a transmission shop for diagnosis | |||
| 03/18/2010 | 105000 | ||
| I have 2 issues with my 2002 ford explorer..the first issue is with the transmission. i bought this last year and took it back to where i bought it 2 days later and they had the transmission shop they deal with look at it and was told there's nothing wrong. when i go to put it in drive or reverse the vehicle wont move. once i start driving the transmission keeps slipping and when stopped at red light or stop sign i have to be very cautious because it wont go and wants to drift backwards and wants to stall and i don't want to cause an accident by drifting into someone. i have to deal with this everyday and it's getting old now. the second issue is the rear hatch/door.. today i took notice that there is a crack right under the window where the rear ford emblem is located. | |||
| 01/24/2011 | 112214 | ||
| I was driving my explorer yesterday and it was attempting to shift gears and instead sounded like an explosion or a tire getting busted. the o/d light came on and start flashing. it would reset itself everytime the car was restarted but immediately came back on. later in the evening, the service engine soon light came on. i'm not one to wait and let something terrible happen to my vehicles so i took it to aamco after ford told us they were too busy to run diagnostics on it. aamco explained that it was either the transmission or the selenoid pack. upon opening the pan underneath, they explained that if there were metal chunks it would be the transmission; if not, the selenoid pack. sure enough, there were big metal chunks. now, after having the car only two months, i'm having to come up with money to replace the transmission in a car that appeared to be in stellar condition. upon doing some research today, apparently this is a common and well known issue in the ford explorer. ford needs to step up their quality of equipment used in their vehicles. it is scary to know i could have been in traffic or somewhere else and the car die and leave me stranded or hurt. | |||
| 01/15/2010 | 140000 | ||
| My issue started late in 2009. the o/d light started coming on and flashing and for a few months my vehical would not shift properly into 3rd gear and overdrive. it would slip and clunk into gear. then while driving up hill on a main road the transmission completely stopped working. it would not propell my vehical and shut down right in the middle of a busy road which nearly created a multi-car accicent. both forward and reverse did not work making it impossible to get my car off the road. my car has been sitting in the back yard since i can not afford the costly repairs. i feel there is an overwhelming amount of similar problems and ford should recall this item. | |||
| 12/19/2010 | 152500 | ||
| This is the second time my o/d off light has started flashing and now the transmission has started shifting extremely hard. i have now been told that i need to have my transmission rebuilt. that is a $2800 job. this is after a year and half ago i had the same problem with this vehicle and had to have the transmission replaced. which was a $2400 job. i don't see exactly how i could have gone through two transmissions in less than two years with the exact same problem. | |||
| 01/10/2011 | 105000 | ||
| At 105k miles, our 2002 ford explorer started shaking as it shifted through the gears. we took it to a ford dealer who charged $2,000 for fixing the problem. driving away from the dealer, the problem continued. we took it back to the dealer who said there was another error code that cost us $30. the problem continued, and today ford said that the transmission needed to be completely replaced. at just over 100k miles, there is no reason that the transmission should completely go out. we are now left with a vehicle that we can't sell and can't drive. looking at several other descriptions on this website, it is apparent that ford continues to ignore this transmission issue. | |||
| 01/15/2010 | 140000 | ||
| My issue started late in 2009. the o/d light started coming on and flashing and for a few months my vehical would not shift properly into 3rd gear and overdrive. it would slip and clunk into gear. then while driving up hill on a main road the transmission completely stopped working. it would not propell my vehical and shut down right in the middle of a busy road which nearly created a multi-car accicent. both forward and reverse did not work making it impossible to get my car off the road. my car has been sitting in the back yard since i can not afford the costly repairs. i feel there is an overwhelming amount of similar problems and ford should recall this item. | |||
| 12/19/2010 | 152500 | ||
| This is the second time my o/d off light has started flashing and now the transmission has started shifting extremely hard. i have now been told that i need to have my transmission rebuilt. that is a $2800 job. this is after a year and half ago i had the same problem with this vehicle and had to have the transmission replaced. which was a $2400 job. i don't see exactly how i could have gone through two transmissions in less than two years with the exact same problem. | |||
| 01/10/2011 | 105000 | ||
| At 105k miles, our 2002 ford explorer started shaking as it shifted through the gears. we took it to a ford dealer who charged $2,000 for fixing the problem. driving away from the dealer, the problem continued. we took it back to the dealer who said there was another error code that cost us $30. the problem continued, and today ford said that the transmission needed to be completely replaced. at just over 100k miles, there is no reason that the transmission should completely go out. we are now left with a vehicle that we can't sell and can't drive. looking at several other descriptions on this website, it is apparent that ford continues to ignore this transmission issue. | |||
| 12/29/2010 | 73654 | ||
| The transmission on our 2002 ford explorer needed to be rebuilt at 36,000 miles and is now needing to be rebuilt again at 74,000 miles. the first repair was done at a ford dealership and after much complaining we were able to have some of the cost absorbed by purchasing an extended warranty. the car started shifting rough again a few weeks ago and then quickly progressed to fully skipping 3rd gear. we are now facing rebuilding it again. we have read up on the problem and have discovered that it is very common for the earlier built 2002 ford explorers. we have even discovered a posting on a ford technical service bulletin explaining exactly our situation (http://216.198.221.184/forums/showthread.php?p=2595868) tsb 04-24-17. the most frustrating thing is that ford is aware they built a faulty transmission that will need to be rebuilt every 35,000-40,000 miles and they are doing nothing about it. upon purchasing a car i feel that it is not unreasonable to expect the transmission to last more than 40.000 miles. we are now in the unusual situation where we no longer want to own this vehicle but feel uncomfortable selling it to anyone knowing that this is an ongoing problem and that the new owner will also have to deal with the expensive repairs of rebuilding the transmission in another 40,000 miles. | |||
| 12/19/2010 | 152500 | ||
| This is the second time my o/d off light has started flashing and now the transmission has started shifting extremely hard. i have now been told that i need to have my transmission rebuilt. that is a $2800 job. this is after a year and half ago i had the same problem with this vehicle and had to have the transmission replaced. which was a $2400 job. i don't see exactly how i could have gone through two transmissions in less than two years with the exact same problem. | |||
| 01/10/2011 | 105000 | ||
| At 105k miles, our 2002 ford explorer started shaking as it shifted through the gears. we took it to a ford dealer who charged $2,000 for fixing the problem. driving away from the dealer, the problem continued. we took it back to the dealer who said there was another error code that cost us $30. the problem continued, and today ford said that the transmission needed to be completely replaced. at just over 100k miles, there is no reason that the transmission should completely go out. we are now left with a vehicle that we can't sell and can't drive. looking at several other descriptions on this website, it is apparent that ford continues to ignore this transmission issue. | |||
| 12/29/2010 | 73654 | ||
| The transmission on our 2002 ford explorer needed to be rebuilt at 36,000 miles and is now needing to be rebuilt again at 74,000 miles. the first repair was done at a ford dealership and after much complaining we were able to have some of the cost absorbed by purchasing an extended warranty. the car started shifting rough again a few weeks ago and then quickly progressed to fully skipping 3rd gear. we are now facing rebuilding it again. we have read up on the problem and have discovered that it is very common for the earlier built 2002 ford explorers. we have even discovered a posting on a ford technical service bulletin explaining exactly our situation (http://216.198.221.184/forums/showthread.php?p=2595868) tsb 04-24-17. the most frustrating thing is that ford is aware they built a faulty transmission that will need to be rebuilt every 35,000-40,000 miles and they are doing nothing about it. upon purchasing a car i feel that it is not unreasonable to expect the transmission to last more than 40.000 miles. we are now in the unusual situation where we no longer want to own this vehicle but feel uncomfortable selling it to anyone knowing that this is an ongoing problem and that the new owner will also have to deal with the expensive repairs of rebuilding the transmission in another 40,000 miles. | |||
| 06/01/2005 | 10000 | ||
| Tl-the contact owns a 2002 ford explorer ext wagon. the contact that upon purchasing the vehicle he noticed that the transmission would shift awkwardly. the vehicle was taken back to the dealer who informed them that there was nothing wrong with the vehicle. later on the vehicle suddenly failed and he had to replace the transmission. he also stated that the 3 out of the 4 window regulators have failed and the windows are unable to control. the liftgate on the rear of the vehicle have fractured and he's unable to open the lift properly. the vehicle has only been repaired for the transmission and the 3 window regulators. the failure mileage was approximately 10,000. tb | |||
| 12/19/2010 | 152500 | ||
| This is the second time my o/d off light has started flashing and now the transmission has started shifting extremely hard. i have now been told that i need to have my transmission rebuilt. that is a $2800 job. this is after a year and half ago i had the same problem with this vehicle and had to have the transmission replaced. which was a $2400 job. i don't see exactly how i could have gone through two transmissions in less than two years with the exact same problem. | |||
| 01/10/2011 | 105000 | ||
| At 105k miles, our 2002 ford explorer started shaking as it shifted through the gears. we took it to a ford dealer who charged $2,000 for fixing the problem. driving away from the dealer, the problem continued. we took it back to the dealer who said there was another error code that cost us $30. the problem continued, and today ford said that the transmission needed to be completely replaced. at just over 100k miles, there is no reason that the transmission should completely go out. we are now left with a vehicle that we can't sell and can't drive. looking at several other descriptions on this website, it is apparent that ford continues to ignore this transmission issue. | |||
| 12/29/2010 | 73654 | ||
| The transmission on our 2002 ford explorer needed to be rebuilt at 36,000 miles and is now needing to be rebuilt again at 74,000 miles. the first repair was done at a ford dealership and after much complaining we were able to have some of the cost absorbed by purchasing an extended warranty. the car started shifting rough again a few weeks ago and then quickly progressed to fully skipping 3rd gear. we are now facing rebuilding it again. we have read up on the problem and have discovered that it is very common for the earlier built 2002 ford explorers. we have even discovered a posting on a ford technical service bulletin explaining exactly our situation (http://216.198.221.184/forums/showthread.php?p=2595868) tsb 04-24-17. the most frustrating thing is that ford is aware they built a faulty transmission that will need to be rebuilt every 35,000-40,000 miles and they are doing nothing about it. upon purchasing a car i feel that it is not unreasonable to expect the transmission to last more than 40.000 miles. we are now in the unusual situation where we no longer want to own this vehicle but feel uncomfortable selling it to anyone knowing that this is an ongoing problem and that the new owner will also have to deal with the expensive repairs of rebuilding the transmission in another 40,000 miles. | |||
| 06/01/2005 | 10000 | ||
| Tl-the contact owns a 2002 ford explorer ext wagon. the contact that upon purchasing the vehicle he noticed that the transmission would shift awkwardly. the vehicle was taken back to the dealer who informed them that there was nothing wrong with the vehicle. later on the vehicle suddenly failed and he had to replace the transmission. he also stated that the 3 out of the 4 window regulators have failed and the windows are unable to control. the liftgate on the rear of the vehicle have fractured and he's unable to open the lift properly. the vehicle has only been repaired for the transmission and the 3 window regulators. the failure mileage was approximately 10,000. tb | |||
| 12/29/2010 | 73654 | ||
| The transmission on our 2002 ford explorer needed to be rebuilt at 36,000 miles and is now needing to be rebuilt again at 74,000 miles. the first repair was done at a ford dealership and after much complaining we were able to have some of the cost absorbed by purchasing an extended warranty. the car started shifting rough again a few weeks ago and then quickly progressed to fully skipping 3rd gear. we are now facing rebuilding it again. we have read up on the problem and have discovered that it is very common for the earlier built 2002 ford explorers. we have even discovered a posting on a ford technical service bulletin explaining exactly our situation (http://216.198.221.184/forums/showthread.php?p=2595868) tsb 04-24-17. the most frustrating thing is that ford is aware they built a faulty transmission that will need to be rebuilt every 35,000-40,000 miles and they are doing nothing about it. upon purchasing a car i feel that it is not unreasonable to expect the transmission to last more than 40.000 miles. we are now in the unusual situation where we no longer want to own this vehicle but feel uncomfortable selling it to anyone knowing that this is an ongoing problem and that the new owner will also have to deal with the expensive repairs of rebuilding the transmission in another 40,000 miles. | |||
| 06/01/2005 | 10000 | ||
| Tl-the contact owns a 2002 ford explorer ext wagon. the contact that upon purchasing the vehicle he noticed that the transmission would shift awkwardly. the vehicle was taken back to the dealer who informed them that there was nothing wrong with the vehicle. later on the vehicle suddenly failed and he had to replace the transmission. he also stated that the 3 out of the 4 window regulators have failed and the windows are unable to control. the liftgate on the rear of the vehicle have fractured and he's unable to open the lift properly. the vehicle has only been repaired for the transmission and the 3 window regulators. the failure mileage was approximately 10,000. tb | |||
| 12/29/2010 | 73654 | ||
| The transmission on our 2002 ford explorer needed to be rebuilt at 36,000 miles and is now needing to be rebuilt again at 74,000 miles. the first repair was done at a ford dealership and after much complaining we were able to have some of the cost absorbed by purchasing an extended warranty. the car started shifting rough again a few weeks ago and then quickly progressed to fully skipping 3rd gear. we are now facing rebuilding it again. we have read up on the problem and have discovered that it is very common for the earlier built 2002 ford explorers. we have even discovered a posting on a ford technical service bulletin explaining exactly our situation (http://216.198.221.184/forums/showthread.php?p=2595868) tsb 04-24-17. the most frustrating thing is that ford is aware they built a faulty transmission that will need to be rebuilt every 35,000-40,000 miles and they are doing nothing about it. upon purchasing a car i feel that it is not unreasonable to expect the transmission to last more than 40.000 miles. we are now in the unusual situation where we no longer want to own this vehicle but feel uncomfortable selling it to anyone knowing that this is an ongoing problem and that the new owner will also have to deal with the expensive repairs of rebuilding the transmission in another 40,000 miles. | |||
| 06/01/2005 | 10000 | ||
| Tl-the contact owns a 2002 ford explorer ext wagon. the contact that upon purchasing the vehicle he noticed that the transmission would shift awkwardly. the vehicle was taken back to the dealer who informed them that there was nothing wrong with the vehicle. later on the vehicle suddenly failed and he had to replace the transmission. he also stated that the 3 out of the 4 window regulators have failed and the windows are unable to control. the liftgate on the rear of the vehicle have fractured and he's unable to open the lift properly. the vehicle has only been repaired for the transmission and the 3 window regulators. the failure mileage was approximately 10,000. tb | |||
| 01/02/2011 | 150000 | ||
| My 2002 ford explorer o/d light is blinking, as many other ford explorer owners i am afraid this is a seriuos transmission problem, i want ford to be liabable to adress this problem of such a big magnitud. | |||
| 12/28/2010 | 61411 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving approximately 30 mph the over driver, and service light illuminated, and the vehicle lost power; he was able to move the vehicle unto the road shoulder. the vehicle was taken to the garage rebuild the transmission converter body, the piston over driver piston, the over drive speed sensor, speed the over driver band, the carrier planter, the reverse board bushing, and the transmission fluid was replaced. the manufacturer took a report 1316410031. the manufacturer advised there was not recall for the failure, and they would not assist with a good will offer for the repair. the failure mileage was 61,411 and the current mileage was 61,445. li | |||
| 01/02/2011 | 150000 | ||
| My 2002 ford explorer o/d light is blinking, as many other ford explorer owners i am afraid this is a seriuos transmission problem, i want ford to be liabable to adress this problem of such a big magnitud. | |||
| 12/28/2010 | 61411 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving approximately 30 mph the over driver, and service light illuminated, and the vehicle lost power; he was able to move the vehicle unto the road shoulder. the vehicle was taken to the garage rebuild the transmission converter body, the piston over driver piston, the over drive speed sensor, speed the over driver band, the carrier planter, the reverse board bushing, and the transmission fluid was replaced. the manufacturer took a report 1316410031. the manufacturer advised there was not recall for the failure, and they would not assist with a good will offer for the repair. the failure mileage was 61,411 and the current mileage was 61,445. li | |||
| 01/02/2011 | 150000 | ||
| My 2002 ford explorer o/d light is blinking, as many other ford explorer owners i am afraid this is a seriuos transmission problem, i want ford to be liabable to adress this problem of such a big magnitud. | |||
| 12/28/2010 | 61411 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving approximately 30 mph the over driver, and service light illuminated, and the vehicle lost power; he was able to move the vehicle unto the road shoulder. the vehicle was taken to the garage rebuild the transmission converter body, the piston over driver piston, the over drive speed sensor, speed the over driver band, the carrier planter, the reverse board bushing, and the transmission fluid was replaced. the manufacturer took a report 1316410031. the manufacturer advised there was not recall for the failure, and they would not assist with a good will offer for the repair. the failure mileage was 61,411 and the current mileage was 61,445. li | |||
| 01/02/2011 | 150000 | ||
| My 2002 ford explorer o/d light is blinking, as many other ford explorer owners i am afraid this is a seriuos transmission problem, i want ford to be liabable to adress this problem of such a big magnitud. | |||
| 12/28/2010 | 61411 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving approximately 30 mph the over driver, and service light illuminated, and the vehicle lost power; he was able to move the vehicle unto the road shoulder. the vehicle was taken to the garage rebuild the transmission converter body, the piston over driver piston, the over drive speed sensor, speed the over driver band, the carrier planter, the reverse board bushing, and the transmission fluid was replaced. the manufacturer took a report 1316410031. the manufacturer advised there was not recall for the failure, and they would not assist with a good will offer for the repair. the failure mileage was 61,411 and the current mileage was 61,445. li | |||
| 09/25/2010 | 8800 | ||
| My 2002 ford explorer transmission failed. i was traveling on an on ramp. when the o/d light started to flicker and there was a sudden powerful jerk. it was similar to getting rear ended. the failure occurs above 35 mph. the consequences are sudden uncontrolable jerks. in order to correct the failure the transmission must be rebuilt for a vehicle under 80000 miles. | |||
| 12/28/2010 | 61411 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated while driving approximately 30 mph the over driver, and service light illuminated, and the vehicle lost power; he was able to move the vehicle unto the road shoulder. the vehicle was taken to the garage rebuild the transmission converter body, the piston over driver piston, the over drive speed sensor, speed the over driver band, the carrier planter, the reverse board bushing, and the transmission fluid was replaced. the manufacturer took a report 1316410031. the manufacturer advised there was not recall for the failure, and they would not assist with a good will offer for the repair. the failure mileage was 61,411 and the current mileage was 61,445. li | |||
| 09/25/2010 | 8800 | ||
| My 2002 ford explorer transmission failed. i was traveling on an on ramp. when the o/d light started to flicker and there was a sudden powerful jerk. it was similar to getting rear ended. the failure occurs above 35 mph. the consequences are sudden uncontrolable jerks. in order to correct the failure the transmission must be rebuilt for a vehicle under 80000 miles. | |||
| 12/28/2002 | 65000 | ||
| We purchased a used 2002 explorer ltd. in july 2010. the car had 62,500 miles on it and looked to be in great shape. the previous owner had all the service papers and we checked carfax and we saw no reason not to purchase the car. we should have checked carcomplaints.com though. as i write this, the transmission has failed. according to what i read on the internet this is a major problem for early 2000 | |||
| 09/25/2010 | 8800 | ||
| My 2002 ford explorer transmission failed. i was traveling on an on ramp. when the o/d light started to flicker and there was a sudden powerful jerk. it was similar to getting rear ended. the failure occurs above 35 mph. the consequences are sudden uncontrolable jerks. in order to correct the failure the transmission must be rebuilt for a vehicle under 80000 miles. | |||
| 12/28/2002 | 65000 | ||
| We purchased a used 2002 explorer ltd. in july 2010. the car had 62,500 miles on it and looked to be in great shape. the previous owner had all the service papers and we checked carfax and we saw no reason not to purchase the car. we should have checked carcomplaints.com though. as i write this, the transmission has failed. according to what i read on the internet this is a major problem for early 2000 | |||
| 12/21/2010 | 142000 | ||
| 2002 ford explorer xls, driving o/d light came on and transmission started failing to shift correctly, needs complete transmission rebuild. | |||
| 12/16/2010 | 68500 | ||
| 2002 ford explorer - eddie bauer edition. transmission o/d light turned on when driving up a hill. car has less than 80,000 miles on it! read the hundreds of complaints about other 2002 ford explorers: http://www.carcomplaints.com/ford/explorer/2002/transmission/o_d_light_is_blinking.shtml please help. | |||
| 10/05/2010 | 260000 | ||
| 2002 ford explorer, 274k miles. transmission began making grinding noise; had it rebuilt by a reputable transmission shop. shortly thereafter, if braking hard, the engine just stops and all power is lost. this has happened several times, yet it starts right back up when i turn the ignition key. mechanic cannot get any codes to show up. six months later, overdrive off light flickers or flashes fairly regularly, shifting between gears is rough and it won't stay in overdrive. once reaching overdrive, it becomes 'mushy' and slips back and forth, losing speed while rpms bounce between 1,500 and 3,000. transmission shop has checked it again, says it is an electrical issue and that i need to take it to the dealer. dealer claims that there is only one recall out on this car and it is for the speed (cruise) control and that this would not have any effect on the transmission. 4x4 high light flashes whenever the transmission should be going into overdrive, but that eventually stops. i've had to resort to driving with overdrive turned off, which is the only way i can get the transmission to operate smoothly without all of the lights. this causes me to have to run the car at higher rpms and decreased fuel efficiency. i have an appointment at the dealership tomorrow for the recall and i'm hoping that maybe there is someone there who is honest enough to help. went to another transmission shop who informed me that this is a very well-known problem, that they rebuild these tranmissions regularly and that ford hasn't acknowledged any form of responsibility or even a repair solution for this. | |||
| 12/10/2010 | 94000 | ||
| I was driving and my o?d light started flasing. a few miles later my cars rpms went up and my car slowed down, causing my to quickly pull over to the side of the road to avoid being rear ended. i tried to drive it to the store a few days later and i got about 1/4 of a mile down the road when i heard a loud noise and the car did the same thing. i have my car sitting in the drive way waiting to get it into be looked at. since this is the second time that this has happened in under two years, i know that the transmission is having issues and more than likely i will have to have it replaced. | |||
| 10/05/2010 | 260000 | ||
| 2002 ford explorer, 274k miles. transmission began making grinding noise; had it rebuilt by a reputable transmission shop. shortly thereafter, if braking hard, the engine just stops and all power is lost. this has happened several times, yet it starts right back up when i turn the ignition key. mechanic cannot get any codes to show up. six months later, overdrive off light flickers or flashes fairly regularly, shifting between gears is rough and it won't stay in overdrive. once reaching overdrive, it becomes 'mushy' and slips back and forth, losing speed while rpms bounce between 1,500 and 3,000. transmission shop has checked it again, says it is an electrical issue and that i need to take it to the dealer. dealer claims that there is only one recall out on this car and it is for the speed (cruise) control and that this would not have any effect on the transmission. 4x4 high light flashes whenever the transmission should be going into overdrive, but that eventually stops. i've had to resort to driving with overdrive turned off, which is the only way i can get the transmission to operate smoothly without all of the lights. this causes me to have to run the car at higher rpms and decreased fuel efficiency. i have an appointment at the dealership tomorrow for the recall and i'm hoping that maybe there is someone there who is honest enough to help. went to another transmission shop who informed me that this is a very well-known problem, that they rebuild these tranmissions regularly and that ford hasn't acknowledged any form of responsibility or even a repair solution for this. | |||
| 12/10/2010 | 94000 | ||
| I was driving and my o?d light started flasing. a few miles later my cars rpms went up and my car slowed down, causing my to quickly pull over to the side of the road to avoid being rear ended. i tried to drive it to the store a few days later and i got about 1/4 of a mile down the road when i heard a loud noise and the car did the same thing. i have my car sitting in the drive way waiting to get it into be looked at. since this is the second time that this has happened in under two years, i know that the transmission is having issues and more than likely i will have to have it replaced. | |||
| 10/05/2010 | 260000 | ||
| 2002 ford explorer, 274k miles. transmission began making grinding noise; had it rebuilt by a reputable transmission shop. shortly thereafter, if braking hard, the engine just stops and all power is lost. this has happened several times, yet it starts right back up when i turn the ignition key. mechanic cannot get any codes to show up. six months later, overdrive off light flickers or flashes fairly regularly, shifting between gears is rough and it won't stay in overdrive. once reaching overdrive, it becomes 'mushy' and slips back and forth, losing speed while rpms bounce between 1,500 and 3,000. transmission shop has checked it again, says it is an electrical issue and that i need to take it to the dealer. dealer claims that there is only one recall out on this car and it is for the speed (cruise) control and that this would not have any effect on the transmission. 4x4 high light flashes whenever the transmission should be going into overdrive, but that eventually stops. i've had to resort to driving with overdrive turned off, which is the only way i can get the transmission to operate smoothly without all of the lights. this causes me to have to run the car at higher rpms and decreased fuel efficiency. i have an appointment at the dealership tomorrow for the recall and i'm hoping that maybe there is someone there who is honest enough to help. went to another transmission shop who informed me that this is a very well-known problem, that they rebuild these tranmissions regularly and that ford hasn't acknowledged any form of responsibility or even a repair solution for this. | |||
| 12/10/2010 | 94000 | ||
| I was driving and my o?d light started flasing. a few miles later my cars rpms went up and my car slowed down, causing my to quickly pull over to the side of the road to avoid being rear ended. i tried to drive it to the store a few days later and i got about 1/4 of a mile down the road when i heard a loud noise and the car did the same thing. i have my car sitting in the drive way waiting to get it into be looked at. since this is the second time that this has happened in under two years, i know that the transmission is having issues and more than likely i will have to have it replaced. | |||
| 12/02/2010 | 120378 | ||
| 2002 ford explorer transmission jumped when put in reverse hit a parked car. when you slow down it slips out of gear and wont go. i have transmission problems with the vehicle. im scared that it will fail again while on the freeway nad my family and i will be hurt or even killed. its not safe to drive. | |||
| 10/05/2010 | 260000 | ||
| 2002 ford explorer, 274k miles. transmission began making grinding noise; had it rebuilt by a reputable transmission shop. shortly thereafter, if braking hard, the engine just stops and all power is lost. this has happened several times, yet it starts right back up when i turn the ignition key. mechanic cannot get any codes to show up. six months later, overdrive off light flickers or flashes fairly regularly, shifting between gears is rough and it won't stay in overdrive. once reaching overdrive, it becomes 'mushy' and slips back and forth, losing speed while rpms bounce between 1,500 and 3,000. transmission shop has checked it again, says it is an electrical issue and that i need to take it to the dealer. dealer claims that there is only one recall out on this car and it is for the speed (cruise) control and that this would not have any effect on the transmission. 4x4 high light flashes whenever the transmission should be going into overdrive, but that eventually stops. i've had to resort to driving with overdrive turned off, which is the only way i can get the transmission to operate smoothly without all of the lights. this causes me to have to run the car at higher rpms and decreased fuel efficiency. i have an appointment at the dealership tomorrow for the recall and i'm hoping that maybe there is someone there who is honest enough to help. went to another transmission shop who informed me that this is a very well-known problem, that they rebuild these tranmissions regularly and that ford hasn't acknowledged any form of responsibility or even a repair solution for this. | |||
| 12/10/2010 | 94000 | ||
| I was driving and my o?d light started flasing. a few miles later my cars rpms went up and my car slowed down, causing my to quickly pull over to the side of the road to avoid being rear ended. i tried to drive it to the store a few days later and i got about 1/4 of a mile down the road when i heard a loud noise and the car did the same thing. i have my car sitting in the drive way waiting to get it into be looked at. since this is the second time that this has happened in under two years, i know that the transmission is having issues and more than likely i will have to have it replaced. | |||
| 12/02/2010 | 120378 | ||
| 2002 ford explorer transmission jumped when put in reverse hit a parked car. when you slow down it slips out of gear and wont go. i have transmission problems with the vehicle. im scared that it will fail again while on the freeway nad my family and i will be hurt or even killed. its not safe to drive. | |||
| 11/22/2010 | 30 | ||
| 2002 ford explorer transmission failure with only 87,899 miles on vechicle , i complained to the dealer 4days after having the about hard shifting and gears banging .they made adjustment to the pcm ,but a month later it started again,3yr later without putting over 30,000 on the the tranny is broken. | |||
| 11/17/2010 | 109000 | ||
| O/d light started flashing, suddenly my car stopped shifting correctly. the car was never driven hard and is an automatic. after taking it to a a transmission shop and doing some research i found that my transmission needed replaced and that it was not covered under warranty and costs around 3000 dollars to replace. | |||
| 11/22/2010 | 30 | ||
| 2002 ford explorer transmission failure with only 87,899 miles on vechicle , i complained to the dealer 4days after having the about hard shifting and gears banging .they made adjustment to the pcm ,but a month later it started again,3yr later without putting over 30,000 on the the tranny is broken. | |||
| 11/17/2010 | 109000 | ||
| O/d light started flashing, suddenly my car stopped shifting correctly. the car was never driven hard and is an automatic. after taking it to a a transmission shop and doing some research i found that my transmission needed replaced and that it was not covered under warranty and costs around 3000 dollars to replace. | |||
| 11/22/2010 | 30 | ||
| 2002 ford explorer transmission failure with only 87,899 miles on vechicle , i complained to the dealer 4days after having the about hard shifting and gears banging .they made adjustment to the pcm ,but a month later it started again,3yr later without putting over 30,000 on the the tranny is broken. | |||
| 11/17/2010 | 109000 | ||
| O/d light started flashing, suddenly my car stopped shifting correctly. the car was never driven hard and is an automatic. after taking it to a a transmission shop and doing some research i found that my transmission needed replaced and that it was not covered under warranty and costs around 3000 dollars to replace. | |||
| 11/13/2010 | 124000 | ||
| Got into my 2002 ford explorer today and my overdrive light was flashing and when i drove off, it revved up in the 300-400 rpm and shifted very hard. i have never driven offroad or very hard at all. taking it to a mechanic monday, but we have dealt with enough cars to know that the transmission is going to blow up soon. | |||
| 10/22/2010 | 110123 | ||
| 2002 ford explorer transmission experienced problem. the overdrive light began flashing and the vehicle shifted into neutral. there was no down hill engine braking. i stopped the vehicle and turned the engine off. when i restarted the the vehicle the overdrive light was off and remained off for a few weeks. it is now back on again. i feel that the transmission shifting into neutral and not providing braking when going down a hill is a safety hazard. | |||
| 01/10/2010 | 100000 | ||
| Transmission on my 2002 ford explorer failed for the 2nd time in 2009 of december. i was on the highway when this happen and could have caused an accident. | |||
| 10/24/2010 | 190000 | ||
| Tl. the contact owns a 2002 ford explorer. the contact stated while driving 15 mph the vehicle stalls out and will not shift to third gear. the contact notice a recall for the power train transmission but due to the vin number the vehicle did not fall into the recall. the contact stated the manufacturer should extend the recall to more vin numbers because this is a known safety issue. the failure mileage was 190,000. jo | |||
| 01/10/2010 | 100000 | ||
| Transmission on my 2002 ford explorer failed for the 2nd time in 2009 of december. i was on the highway when this happen and could have caused an accident. | |||
| 10/24/2010 | 190000 | ||
| Tl. the contact owns a 2002 ford explorer. the contact stated while driving 15 mph the vehicle stalls out and will not shift to third gear. the contact notice a recall for the power train transmission but due to the vin number the vehicle did not fall into the recall. the contact stated the manufacturer should extend the recall to more vin numbers because this is a known safety issue. the failure mileage was 190,000. jo | |||
| 06/01/2010 | 104000 | ||
| I have ford explorer 2002 o/d light is blinking and having prolbem with transmission | |||
| 10/28/2010 | 79760 | ||
| Ford explorer would not shift out of 2nd gear. the vehicle is a 2002 ford exlorer xlt with 4.0 l v-6, and automatic transmission. took in to my mechanic and he advised me to take it to a transmission shop since the readout fault codes indicated major failure. vehicle has less than 80,000 miles and has been well taken care of since it was new. | |||
| 01/10/2010 | 100000 | ||
| Transmission on my 2002 ford explorer failed for the 2nd time in 2009 of december. i was on the highway when this happen and could have caused an accident. | |||
| 10/24/2010 | 190000 | ||
| Tl. the contact owns a 2002 ford explorer. the contact stated while driving 15 mph the vehicle stalls out and will not shift to third gear. the contact notice a recall for the power train transmission but due to the vin number the vehicle did not fall into the recall. the contact stated the manufacturer should extend the recall to more vin numbers because this is a known safety issue. the failure mileage was 190,000. jo | |||
| 06/01/2010 | 104000 | ||
| I have ford explorer 2002 o/d light is blinking and having prolbem with transmission | |||
| 10/28/2010 | 79760 | ||
| Ford explorer would not shift out of 2nd gear. the vehicle is a 2002 ford exlorer xlt with 4.0 l v-6, and automatic transmission. took in to my mechanic and he advised me to take it to a transmission shop since the readout fault codes indicated major failure. vehicle has less than 80,000 miles and has been well taken care of since it was new. | |||
| 01/10/2010 | 100000 | ||
| Transmission on my 2002 ford explorer failed for the 2nd time in 2009 of december. i was on the highway when this happen and could have caused an accident. | |||
| 10/24/2010 | 190000 | ||
| Tl. the contact owns a 2002 ford explorer. the contact stated while driving 15 mph the vehicle stalls out and will not shift to third gear. the contact notice a recall for the power train transmission but due to the vin number the vehicle did not fall into the recall. the contact stated the manufacturer should extend the recall to more vin numbers because this is a known safety issue. the failure mileage was 190,000. jo | |||
| 06/01/2010 | 104000 | ||
| I have ford explorer 2002 o/d light is blinking and having prolbem with transmission | |||
| 10/28/2010 | 79760 | ||
| Ford explorer would not shift out of 2nd gear. the vehicle is a 2002 ford exlorer xlt with 4.0 l v-6, and automatic transmission. took in to my mechanic and he advised me to take it to a transmission shop since the readout fault codes indicated major failure. vehicle has less than 80,000 miles and has been well taken care of since it was new. | |||
| 01/10/2010 | 100000 | ||
| Transmission on my 2002 ford explorer failed for the 2nd time in 2009 of december. i was on the highway when this happen and could have caused an accident. | |||
| 10/24/2010 | 190000 | ||
| Tl. the contact owns a 2002 ford explorer. the contact stated while driving 15 mph the vehicle stalls out and will not shift to third gear. the contact notice a recall for the power train transmission but due to the vin number the vehicle did not fall into the recall. the contact stated the manufacturer should extend the recall to more vin numbers because this is a known safety issue. the failure mileage was 190,000. jo | |||
| 06/01/2010 | 104000 | ||
| I have ford explorer 2002 o/d light is blinking and having prolbem with transmission | |||
| 10/28/2010 | 79760 | ||
| Ford explorer would not shift out of 2nd gear. the vehicle is a 2002 ford exlorer xlt with 4.0 l v-6, and automatic transmission. took in to my mechanic and he advised me to take it to a transmission shop since the readout fault codes indicated major failure. vehicle has less than 80,000 miles and has been well taken care of since it was new. | |||
| 10/28/2010 | 137350 | ||
| Transmission is failing in my 2002 ford explorer 4x4. a local transmission shop confirmed that my fear that the gears were not shifting properly was due to the transmission failing. it will cost $2400 to $2800 to repair. because the transmission is sealed it will cost extra. only through the first half of the year of 2002 were the explorers made with this transmission and mine was manufactured in may 2001. | |||
| 06/01/2010 | 104000 | ||
| I have ford explorer 2002 o/d light is blinking and having prolbem with transmission | |||
| 10/28/2010 | 79760 | ||
| Ford explorer would not shift out of 2nd gear. the vehicle is a 2002 ford exlorer xlt with 4.0 l v-6, and automatic transmission. took in to my mechanic and he advised me to take it to a transmission shop since the readout fault codes indicated major failure. vehicle has less than 80,000 miles and has been well taken care of since it was new. | |||
| 10/28/2010 | 137350 | ||
| Transmission is failing in my 2002 ford explorer 4x4. a local transmission shop confirmed that my fear that the gears were not shifting properly was due to the transmission failing. it will cost $2400 to $2800 to repair. because the transmission is sealed it will cost extra. only through the first half of the year of 2002 were the explorers made with this transmission and mine was manufactured in may 2001. | |||
| 10/28/2010 | 79760 | ||
| Ford explorer would not shift out of 2nd gear. the vehicle is a 2002 ford exlorer xlt with 4.0 l v-6, and automatic transmission. took in to my mechanic and he advised me to take it to a transmission shop since the readout fault codes indicated major failure. vehicle has less than 80,000 miles and has been well taken care of since it was new. | |||
| 10/28/2010 | 137350 | ||
| Transmission is failing in my 2002 ford explorer 4x4. a local transmission shop confirmed that my fear that the gears were not shifting properly was due to the transmission failing. it will cost $2400 to $2800 to repair. because the transmission is sealed it will cost extra. only through the first half of the year of 2002 were the explorers made with this transmission and mine was manufactured in may 2001. | |||
| 04/19/2007 | 88000 | ||
| Transmission failure on 2002 ford explorer in 2007 at 88,000 miles and 2010 at 140,000 miles. first time od light came on, i drove it home 3 miles and then was not driveable. second time no warning or light and it slipped out of gear as i was crossing the boulevard. original transmission and replacement transmission are not quality and failed. first time i was on the freeway and able to coast home and the second time crossing a boulevard when it slipped out of gear. it's as if ford put on disposable parts for consumers to replacement every several years conveniently after warranty expires. i spent over $5,600 the first time and over $3,400 the second time | |||
| 10/24/2010 | 118300 | ||
| Transmission problems. this is the second time this has happened and the transmission was rebuilt in 2005. we've only averaged about 10,000 miles per year since the rebuild. | |||
| 08/20/2005 | 80000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that she had issues shifting gears and when she would turn corners, the vehicle would shift out of gear. other times, she had issues shifting into drive and moving forward. the vehicle was taken to an authorized dealership where the contact was informed that there were no related recalls. the transmission was replaced in 2008 at a repair shop. however, the failure continued. when the contact placed the vehicle in park (with the engine on) and went into a store, the vehicle shifted into drive and hit a building and then moved back and hit another vehicle. there were no injuries. a police report was filed. the vehicle was taken back to a repair shop where the contact was informed that a component of the steering column would not allow the vehicle to lock into gear. the steering column was repaired. however, after the repair, the transmission slipped. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 140,000. the failure mileage was approximately 80,000-bk | |||
| 05/26/2009 | 75000 | ||
| The transmission started slipping,clunking and the o/d light is flashing.just paid this piece of junk off and now waiting to here from the dealer where we bought it for that oh familiar quote of 3000.to 4000 to fix. | |||
| 04/19/2007 | 88000 | ||
| Transmission failure on 2002 ford explorer in 2007 at 88,000 miles and 2010 at 140,000 miles. first time od light came on, i drove it home 3 miles and then was not driveable. second time no warning or light and it slipped out of gear as i was crossing the boulevard. original transmission and replacement transmission are not quality and failed. first time i was on the freeway and able to coast home and the second time crossing a boulevard when it slipped out of gear. it's as if ford put on disposable parts for consumers to replacement every several years conveniently after warranty expires. i spent over $5,600 the first time and over $3,400 the second time | |||
| 10/24/2010 | 118300 | ||
| Transmission problems. this is the second time this has happened and the transmission was rebuilt in 2005. we've only averaged about 10,000 miles per year since the rebuild. | |||
| 08/20/2005 | 80000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that she had issues shifting gears and when she would turn corners, the vehicle would shift out of gear. other times, she had issues shifting into drive and moving forward. the vehicle was taken to an authorized dealership where the contact was informed that there were no related recalls. the transmission was replaced in 2008 at a repair shop. however, the failure continued. when the contact placed the vehicle in park (with the engine on) and went into a store, the vehicle shifted into drive and hit a building and then moved back and hit another vehicle. there were no injuries. a police report was filed. the vehicle was taken back to a repair shop where the contact was informed that a component of the steering column would not allow the vehicle to lock into gear. the steering column was repaired. however, after the repair, the transmission slipped. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 140,000. the failure mileage was approximately 80,000-bk | |||
| 05/26/2009 | 75000 | ||
| The transmission started slipping,clunking and the o/d light is flashing.just paid this piece of junk off and now waiting to here from the dealer where we bought it for that oh familiar quote of 3000.to 4000 to fix. | |||
| 04/19/2007 | 88000 | ||
| Transmission failure on 2002 ford explorer in 2007 at 88,000 miles and 2010 at 140,000 miles. first time od light came on, i drove it home 3 miles and then was not driveable. second time no warning or light and it slipped out of gear as i was crossing the boulevard. original transmission and replacement transmission are not quality and failed. first time i was on the freeway and able to coast home and the second time crossing a boulevard when it slipped out of gear. it's as if ford put on disposable parts for consumers to replacement every several years conveniently after warranty expires. i spent over $5,600 the first time and over $3,400 the second time | |||
| 10/24/2010 | 118300 | ||
| Transmission problems. this is the second time this has happened and the transmission was rebuilt in 2005. we've only averaged about 10,000 miles per year since the rebuild. | |||
| 08/20/2005 | 80000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that she had issues shifting gears and when she would turn corners, the vehicle would shift out of gear. other times, she had issues shifting into drive and moving forward. the vehicle was taken to an authorized dealership where the contact was informed that there were no related recalls. the transmission was replaced in 2008 at a repair shop. however, the failure continued. when the contact placed the vehicle in park (with the engine on) and went into a store, the vehicle shifted into drive and hit a building and then moved back and hit another vehicle. there were no injuries. a police report was filed. the vehicle was taken back to a repair shop where the contact was informed that a component of the steering column would not allow the vehicle to lock into gear. the steering column was repaired. however, after the repair, the transmission slipped. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 140,000. the failure mileage was approximately 80,000-bk | |||
| 05/26/2009 | 75000 | ||
| The transmission started slipping,clunking and the o/d light is flashing.just paid this piece of junk off and now waiting to here from the dealer where we bought it for that oh familiar quote of 3000.to 4000 to fix. | |||
| 08/27/2010 | 163064 | ||
| Failure of transmission in 2002 ford explorer - known problem of many vehicles made my ford especially this model/year. but no recalls or help in fixing this problem. had to replace mine costing $2600 in parts and labor. | |||
| 10/01/2010 | 125000 | ||
| Transmission does not engage when put in drive until 3000 rpms. i was pulling out in traffic and was almost hit by another car because mine was not engaging to move the car. i understand that this problem is very common on the 2002 ford explorer | |||
| 04/19/2007 | 88000 | ||
| Transmission failure on 2002 ford explorer in 2007 at 88,000 miles and 2010 at 140,000 miles. first time od light came on, i drove it home 3 miles and then was not driveable. second time no warning or light and it slipped out of gear as i was crossing the boulevard. original transmission and replacement transmission are not quality and failed. first time i was on the freeway and able to coast home and the second time crossing a boulevard when it slipped out of gear. it's as if ford put on disposable parts for consumers to replacement every several years conveniently after warranty expires. i spent over $5,600 the first time and over $3,400 the second time | |||
| 10/24/2010 | 118300 | ||
| Transmission problems. this is the second time this has happened and the transmission was rebuilt in 2005. we've only averaged about 10,000 miles per year since the rebuild. | |||
| 08/20/2005 | 80000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that she had issues shifting gears and when she would turn corners, the vehicle would shift out of gear. other times, she had issues shifting into drive and moving forward. the vehicle was taken to an authorized dealership where the contact was informed that there were no related recalls. the transmission was replaced in 2008 at a repair shop. however, the failure continued. when the contact placed the vehicle in park (with the engine on) and went into a store, the vehicle shifted into drive and hit a building and then moved back and hit another vehicle. there were no injuries. a police report was filed. the vehicle was taken back to a repair shop where the contact was informed that a component of the steering column would not allow the vehicle to lock into gear. the steering column was repaired. however, after the repair, the transmission slipped. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 140,000. the failure mileage was approximately 80,000-bk | |||
| 05/26/2009 | 75000 | ||
| The transmission started slipping,clunking and the o/d light is flashing.just paid this piece of junk off and now waiting to here from the dealer where we bought it for that oh familiar quote of 3000.to 4000 to fix. | |||
| 08/27/2010 | 163064 | ||
| Failure of transmission in 2002 ford explorer - known problem of many vehicles made my ford especially this model/year. but no recalls or help in fixing this problem. had to replace mine costing $2600 in parts and labor. | |||
| 10/01/2010 | 125000 | ||
| Transmission does not engage when put in drive until 3000 rpms. i was pulling out in traffic and was almost hit by another car because mine was not engaging to move the car. i understand that this problem is very common on the 2002 ford explorer | |||
| 10/24/2010 | 118300 | ||
| Transmission problems. this is the second time this has happened and the transmission was rebuilt in 2005. we've only averaged about 10,000 miles per year since the rebuild. | |||
| 08/20/2005 | 80000 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that she had issues shifting gears and when she would turn corners, the vehicle would shift out of gear. other times, she had issues shifting into drive and moving forward. the vehicle was taken to an authorized dealership where the contact was informed that there were no related recalls. the transmission was replaced in 2008 at a repair shop. however, the failure continued. when the contact placed the vehicle in park (with the engine on) and went into a store, the vehicle shifted into drive and hit a building and then moved back and hit another vehicle. there were no injuries. a police report was filed. the vehicle was taken back to a repair shop where the contact was informed that a component of the steering column would not allow the vehicle to lock into gear. the steering column was repaired. however, after the repair, the transmission slipped. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 140,000. the failure mileage was approximately 80,000-bk | |||
| 05/26/2009 | 75000 | ||
| The transmission started slipping,clunking and the o/d light is flashing.just paid this piece of junk off and now waiting to here from the dealer where we bought it for that oh familiar quote of 3000.to 4000 to fix. | |||
| 08/27/2010 | 163064 | ||
| Failure of transmission in 2002 ford explorer - known problem of many vehicles made my ford especially this model/year. but no recalls or help in fixing this problem. had to replace mine costing $2600 in parts and labor. | |||
| 10/01/2010 | 125000 | ||
| Transmission does not engage when put in drive until 3000 rpms. i was pulling out in traffic and was almost hit by another car because mine was not engaging to move the car. i understand that this problem is very common on the 2002 ford explorer | |||
| 10/10/2010 | 77000 | ||
| Trouble removing vehicle from park on incline over few week period. transmission changing gears in rough manner over a few day period. od light flashing during highway driving and then odor of something burning on october 10, 2010. diagnosed as fried transmission by dealer. cost to replace $3887 plus $125 for diagnosis. not yet repaired - deciding our next action. vehicle purchased new, always maintained according to dealer recommendations. vehicle never abused, only towed very light utility and snowmobile trailers. | |||
| 05/26/2009 | 75000 | ||
| The transmission started slipping,clunking and the o/d light is flashing.just paid this piece of junk off and now waiting to here from the dealer where we bought it for that oh familiar quote of 3000.to 4000 to fix. | |||
| 08/27/2010 | 163064 | ||
| Failure of transmission in 2002 ford explorer - known problem of many vehicles made my ford especially this model/year. but no recalls or help in fixing this problem. had to replace mine costing $2600 in parts and labor. | |||
| 10/01/2010 | 125000 | ||
| Transmission does not engage when put in drive until 3000 rpms. i was pulling out in traffic and was almost hit by another car because mine was not engaging to move the car. i understand that this problem is very common on the 2002 ford explorer | |||
| 10/10/2010 | 77000 | ||
| Trouble removing vehicle from park on incline over few week period. transmission changing gears in rough manner over a few day period. od light flashing during highway driving and then odor of something burning on october 10, 2010. diagnosed as fried transmission by dealer. cost to replace $3887 plus $125 for diagnosis. not yet repaired - deciding our next action. vehicle purchased new, always maintained according to dealer recommendations. vehicle never abused, only towed very light utility and snowmobile trailers. | |||
| 10/03/2010 | 131000 | ||
| I have an 02 ford explorer eb edition. not too long ago, my od light began flashing and my transmission was hesitating. i was 1.5 hrs from home at 9pm (sunday). called my husband, he made a couple of suggestions and i was able to make it home. same problem occurred twice the next day (monday). contacted my ford dealership and dropped the truck off for a solution to my problem. was told it was a solenoid body going bad. thought my truck would be repaired in a day, but they had my truck for the entire week. i recd a call on friday of that week and was told that they had dropped the pan on my transmission and found a gear laying in the pan. i was told i would need my transmission replaced. the following monday, i took the truck back (as is) and took it to a transmission shop for a second opinion. a broken wiring harness in my steering column was diagnosed as the problem and it was repaired for $230.88. i recd my truck back on a thursday. it drove fine that day. i drove it out of town that friday and returned home saturday. two weeks after this problem began, i left my home on a mid-sunday morning and the problem started again with the flashing od light and a hesitant transmission. i was able to run my few errands and get back home. i, just like everyone else who has encountered this problem, thinks ford should take responsibility. this is the first ford i've ever owned and i, personally, don't want to get rid of my truck. i recd an exceptional deal on it and i truly believe it still has a lot of good left in it. i have no blame to place on my local ford dealership or the transmission shop. the responsibility lies with ford itself. a recall needs to be issued so that their dealerships can make the proper repairs to this vehicle. i have a 2yo daughter and i spend about 75% of my time in that vehicle with her. i need peace of mind that my vehicle is going to be there for me as i take care of it with proper service and maintenance. thank you. | |||
| 10/01/2010 | 125000 | ||
| Transmission does not engage when put in drive until 3000 rpms. i was pulling out in traffic and was almost hit by another car because mine was not engaging to move the car. i understand that this problem is very common on the 2002 ford explorer | |||
| 10/10/2010 | 77000 | ||
| Trouble removing vehicle from park on incline over few week period. transmission changing gears in rough manner over a few day period. od light flashing during highway driving and then odor of something burning on october 10, 2010. diagnosed as fried transmission by dealer. cost to replace $3887 plus $125 for diagnosis. not yet repaired - deciding our next action. vehicle purchased new, always maintained according to dealer recommendations. vehicle never abused, only towed very light utility and snowmobile trailers. | |||
| 10/03/2010 | 131000 | ||
| I have an 02 ford explorer eb edition. not too long ago, my od light began flashing and my transmission was hesitating. i was 1.5 hrs from home at 9pm (sunday). called my husband, he made a couple of suggestions and i was able to make it home. same problem occurred twice the next day (monday). contacted my ford dealership and dropped the truck off for a solution to my problem. was told it was a solenoid body going bad. thought my truck would be repaired in a day, but they had my truck for the entire week. i recd a call on friday of that week and was told that they had dropped the pan on my transmission and found a gear laying in the pan. i was told i would need my transmission replaced. the following monday, i took the truck back (as is) and took it to a transmission shop for a second opinion. a broken wiring harness in my steering column was diagnosed as the problem and it was repaired for $230.88. i recd my truck back on a thursday. it drove fine that day. i drove it out of town that friday and returned home saturday. two weeks after this problem began, i left my home on a mid-sunday morning and the problem started again with the flashing od light and a hesitant transmission. i was able to run my few errands and get back home. i, just like everyone else who has encountered this problem, thinks ford should take responsibility. this is the first ford i've ever owned and i, personally, don't want to get rid of my truck. i recd an exceptional deal on it and i truly believe it still has a lot of good left in it. i have no blame to place on my local ford dealership or the transmission shop. the responsibility lies with ford itself. a recall needs to be issued so that their dealerships can make the proper repairs to this vehicle. i have a 2yo daughter and i spend about 75% of my time in that vehicle with her. i need peace of mind that my vehicle is going to be there for me as i take care of it with proper service and maintenance. thank you. | |||
| 10/10/2010 | 77000 | ||
| Trouble removing vehicle from park on incline over few week period. transmission changing gears in rough manner over a few day period. od light flashing during highway driving and then odor of something burning on october 10, 2010. diagnosed as fried transmission by dealer. cost to replace $3887 plus $125 for diagnosis. not yet repaired - deciding our next action. vehicle purchased new, always maintained according to dealer recommendations. vehicle never abused, only towed very light utility and snowmobile trailers. | |||
| 10/03/2010 | 131000 | ||
| I have an 02 ford explorer eb edition. not too long ago, my od light began flashing and my transmission was hesitating. i was 1.5 hrs from home at 9pm (sunday). called my husband, he made a couple of suggestions and i was able to make it home. same problem occurred twice the next day (monday). contacted my ford dealership and dropped the truck off for a solution to my problem. was told it was a solenoid body going bad. thought my truck would be repaired in a day, but they had my truck for the entire week. i recd a call on friday of that week and was told that they had dropped the pan on my transmission and found a gear laying in the pan. i was told i would need my transmission replaced. the following monday, i took the truck back (as is) and took it to a transmission shop for a second opinion. a broken wiring harness in my steering column was diagnosed as the problem and it was repaired for $230.88. i recd my truck back on a thursday. it drove fine that day. i drove it out of town that friday and returned home saturday. two weeks after this problem began, i left my home on a mid-sunday morning and the problem started again with the flashing od light and a hesitant transmission. i was able to run my few errands and get back home. i, just like everyone else who has encountered this problem, thinks ford should take responsibility. this is the first ford i've ever owned and i, personally, don't want to get rid of my truck. i recd an exceptional deal on it and i truly believe it still has a lot of good left in it. i have no blame to place on my local ford dealership or the transmission shop. the responsibility lies with ford itself. a recall needs to be issued so that their dealerships can make the proper repairs to this vehicle. i have a 2yo daughter and i spend about 75% of my time in that vehicle with her. i need peace of mind that my vehicle is going to be there for me as i take care of it with proper service and maintenance. thank you. | |||
| 10/11/2010 | 77000 | ||
| Tl-the contact owns a 2002 ford explorer eddie bauer. while reversing 5 mph the gear shift came apart from the column and fell in his lap while the engine was running. the vehicle was towed to the dealer who stated it will cost $1,500 to replace the steering column. there is no warranty on this failure. vin was unavailable. the manufacturer was not notified. the failure mileage was 77,000....mw | |||
| 10/03/2010 | 131000 | ||
| I have an 02 ford explorer eb edition. not too long ago, my od light began flashing and my transmission was hesitating. i was 1.5 hrs from home at 9pm (sunday). called my husband, he made a couple of suggestions and i was able to make it home. same problem occurred twice the next day (monday). contacted my ford dealership and dropped the truck off for a solution to my problem. was told it was a solenoid body going bad. thought my truck would be repaired in a day, but they had my truck for the entire week. i recd a call on friday of that week and was told that they had dropped the pan on my transmission and found a gear laying in the pan. i was told i would need my transmission replaced. the following monday, i took the truck back (as is) and took it to a transmission shop for a second opinion. a broken wiring harness in my steering column was diagnosed as the problem and it was repaired for $230.88. i recd my truck back on a thursday. it drove fine that day. i drove it out of town that friday and returned home saturday. two weeks after this problem began, i left my home on a mid-sunday morning and the problem started again with the flashing od light and a hesitant transmission. i was able to run my few errands and get back home. i, just like everyone else who has encountered this problem, thinks ford should take responsibility. this is the first ford i've ever owned and i, personally, don't want to get rid of my truck. i recd an exceptional deal on it and i truly believe it still has a lot of good left in it. i have no blame to place on my local ford dealership or the transmission shop. the responsibility lies with ford itself. a recall needs to be issued so that their dealerships can make the proper repairs to this vehicle. i have a 2yo daughter and i spend about 75% of my time in that vehicle with her. i need peace of mind that my vehicle is going to be there for me as i take care of it with proper service and maintenance. thank you. | |||
| 10/11/2010 | 77000 | ||
| Tl-the contact owns a 2002 ford explorer eddie bauer. while reversing 5 mph the gear shift came apart from the column and fell in his lap while the engine was running. the vehicle was towed to the dealer who stated it will cost $1,500 to replace the steering column. there is no warranty on this failure. vin was unavailable. the manufacturer was not notified. the failure mileage was 77,000....mw | |||
| 10/10/2010 | 75000 | ||
| Overdrive light is blinking and check transmission is indicated in message window. does reset when truck is turned off but warning comes back when driving again. at this time vehicle does 'clunk' when going into reverse. it is still shifting through 1st, 2nd, 3rd etc ok. i had the transmission rebuilt by ford dealer at 50k miles (3/24/06), currently have 75k miles on vehicle(10/11/10) | |||
| 10/11/2010 | 77000 | ||
| Tl-the contact owns a 2002 ford explorer eddie bauer. while reversing 5 mph the gear shift came apart from the column and fell in his lap while the engine was running. the vehicle was towed to the dealer who stated it will cost $1,500 to replace the steering column. there is no warranty on this failure. vin was unavailable. the manufacturer was not notified. the failure mileage was 77,000....mw | |||
| 10/10/2010 | 75000 | ||
| Overdrive light is blinking and check transmission is indicated in message window. does reset when truck is turned off but warning comes back when driving again. at this time vehicle does 'clunk' when going into reverse. it is still shifting through 1st, 2nd, 3rd etc ok. i had the transmission rebuilt by ford dealer at 50k miles (3/24/06), currently have 75k miles on vehicle(10/11/10) | |||
| 10/11/2010 | 77000 | ||
| Tl-the contact owns a 2002 ford explorer eddie bauer. while reversing 5 mph the gear shift came apart from the column and fell in his lap while the engine was running. the vehicle was towed to the dealer who stated it will cost $1,500 to replace the steering column. there is no warranty on this failure. vin was unavailable. the manufacturer was not notified. the failure mileage was 77,000....mw | |||
| 10/10/2010 | 75000 | ||
| Overdrive light is blinking and check transmission is indicated in message window. does reset when truck is turned off but warning comes back when driving again. at this time vehicle does 'clunk' when going into reverse. it is still shifting through 1st, 2nd, 3rd etc ok. i had the transmission rebuilt by ford dealer at 50k miles (3/24/06), currently have 75k miles on vehicle(10/11/10) | |||
| 10/07/2010 | 114444 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the gear shift suddenly broke off. she previously noticed that the shift had been difficult to move most recently. the vehicle had not been inspected or repaired at the time of the complaint. the manufacturer had not been notified. the current and failure mileages were approximately 114,444-bk | |||
| 10/10/2010 | 75000 | ||
| Overdrive light is blinking and check transmission is indicated in message window. does reset when truck is turned off but warning comes back when driving again. at this time vehicle does 'clunk' when going into reverse. it is still shifting through 1st, 2nd, 3rd etc ok. i had the transmission rebuilt by ford dealer at 50k miles (3/24/06), currently have 75k miles on vehicle(10/11/10) | |||
| 10/07/2010 | 114444 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the gear shift suddenly broke off. she previously noticed that the shift had been difficult to move most recently. the vehicle had not been inspected or repaired at the time of the complaint. the manufacturer had not been notified. the current and failure mileages were approximately 114,444-bk | |||
| 10/01/2010 | 174786 | ||
| We own a 2002 ford explorer that we have kept up all the maintenance on. we have owned if since june of 2008 (bought it from a used car dealer) and have had no really big major issues until now. the o/d off light is flashing which is causing the transmission to get mixed signals as to if the over drive is on or off. which causes the transmission to shift hard and actually try to lock up at some times. it has been going on for about 4 days now and in our manual it says to take and have it serviced as soon as possible. well we did and the mechanic says that there is nothing we can do to fix it except rebuild/replace the entire transmission. online this is a very common problem in this year model and pretty much anyone we have spoken with that has owned these vehicles prior says that the transmission will go out around 175000 miles. we are at 174789 so we are right on course. we do not drive it hard or crazy and we take very good care of all our vehicles. we have never had an issue with an transmission. | |||
| 07/06/2009 | 95200 | ||
| Loud whine from rear. transmission slipping between 2nd and 3rd gear. flashing o/d light. | |||
| 10/07/2010 | 114444 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that the gear shift suddenly broke off. she previously noticed that the shift had been difficult to move most recently. the vehicle had not been inspected or repaired at the time of the complaint. the manufacturer had not been notified. the current and failure mileages were approximately 114,444-bk | |||
| 10/01/2010 | 174786 | ||
| We own a 2002 ford explorer that we have kept up all the maintenance on. we have owned if since june of 2008 (bought it from a used car dealer) and have had no really big major issues until now. the o/d off light is flashing which is causing the transmission to get mixed signals as to if the over drive is on or off. which causes the transmission to shift hard and actually try to lock up at some times. it has been going on for about 4 days now and in our manual it says to take and have it serviced as soon as possible. well we did and the mechanic says that there is nothing we can do to fix it except rebuild/replace the entire transmission. online this is a very common problem in this year model and pretty much anyone we have spoken with that has owned these vehicles prior says that the transmission will go out around 175000 miles. we are at 174789 so we are right on course. we do not drive it hard or crazy and we take very good care of all our vehicles. we have never had an issue with an transmission. | |||
| 07/06/2009 | 95200 | ||
| Loud whine from rear. transmission slipping between 2nd and 3rd gear. flashing o/d light. | |||
| 10/01/2010 | 174786 | ||
| We own a 2002 ford explorer that we have kept up all the maintenance on. we have owned if since june of 2008 (bought it from a used car dealer) and have had no really big major issues until now. the o/d off light is flashing which is causing the transmission to get mixed signals as to if the over drive is on or off. which causes the transmission to shift hard and actually try to lock up at some times. it has been going on for about 4 days now and in our manual it says to take and have it serviced as soon as possible. well we did and the mechanic says that there is nothing we can do to fix it except rebuild/replace the entire transmission. online this is a very common problem in this year model and pretty much anyone we have spoken with that has owned these vehicles prior says that the transmission will go out around 175000 miles. we are at 174789 so we are right on course. we do not drive it hard or crazy and we take very good care of all our vehicles. we have never had an issue with an transmission. | |||
| 07/06/2009 | 95200 | ||
| Loud whine from rear. transmission slipping between 2nd and 3rd gear. flashing o/d light. | |||
| 10/01/2010 | 174786 | ||
| We own a 2002 ford explorer that we have kept up all the maintenance on. we have owned if since june of 2008 (bought it from a used car dealer) and have had no really big major issues until now. the o/d off light is flashing which is causing the transmission to get mixed signals as to if the over drive is on or off. which causes the transmission to shift hard and actually try to lock up at some times. it has been going on for about 4 days now and in our manual it says to take and have it serviced as soon as possible. well we did and the mechanic says that there is nothing we can do to fix it except rebuild/replace the entire transmission. online this is a very common problem in this year model and pretty much anyone we have spoken with that has owned these vehicles prior says that the transmission will go out around 175000 miles. we are at 174789 so we are right on course. we do not drive it hard or crazy and we take very good care of all our vehicles. we have never had an issue with an transmission. | |||
| 07/06/2009 | 95200 | ||
| Loud whine from rear. transmission slipping between 2nd and 3rd gear. flashing o/d light. | |||
| 09/09/2010 | 129000 | ||
| We bought a 2002 ford explorer xlt 2 weeks ago with 129,000 miles within 2 days of owning this vehicle, the o/d light started blinking. upon investigation with transmission repair locations, we have to spend $2500.00 or more to replace the entire transmission! what a rip off, after researching this issue, it is quite obvious that ford needs to recall this vehicle, step up to the plate, and help their customers out who have put trust in their vehicles! if ford wants to stay in business, they better start considering reconciling with their many disgruntled customers. thank you. | |||
| 09/07/2010 | 96000 | ||
| Transmission doesn't shift from 2nd to 3rd gear - entire transmission needed to be replaced | |||
| 09/09/2010 | 129000 | ||
| We bought a 2002 ford explorer xlt 2 weeks ago with 129,000 miles within 2 days of owning this vehicle, the o/d light started blinking. upon investigation with transmission repair locations, we have to spend $2500.00 or more to replace the entire transmission! what a rip off, after researching this issue, it is quite obvious that ford needs to recall this vehicle, step up to the plate, and help their customers out who have put trust in their vehicles! if ford wants to stay in business, they better start considering reconciling with their many disgruntled customers. thank you. | |||
| 09/07/2010 | 96000 | ||
| Transmission doesn't shift from 2nd to 3rd gear - entire transmission needed to be replaced | |||
| 09/09/2010 | 129000 | ||
| We bought a 2002 ford explorer xlt 2 weeks ago with 129,000 miles within 2 days of owning this vehicle, the o/d light started blinking. upon investigation with transmission repair locations, we have to spend $2500.00 or more to replace the entire transmission! what a rip off, after researching this issue, it is quite obvious that ford needs to recall this vehicle, step up to the plate, and help their customers out who have put trust in their vehicles! if ford wants to stay in business, they better start considering reconciling with their many disgruntled customers. thank you. | |||
| 09/07/2010 | 96000 | ||
| Transmission doesn't shift from 2nd to 3rd gear - entire transmission needed to be replaced | |||
| 09/08/2010 | 106000 | ||
| I do not have to provide an in depth description, myself as with all the owners of a 2002 ford explorer are all having this same problem. ford should be ashamed, and have this recallled if its happening with more than enough vehicles. the o/d light will flash rapidly and then the transmission will skip a gear, has a hard time switching into first gear. big clunk! this is ridiculous. if all of these people are complaining ford needs to address this issue asap! i will never buy another ford! | |||
| 09/10/2010 | 121000 | ||
| Got a transmission overheated error and o/d was off. looks like its a common occurance on my explorer. | |||
| 09/08/2010 | 106000 | ||
| I do not have to provide an in depth description, myself as with all the owners of a 2002 ford explorer are all having this same problem. ford should be ashamed, and have this recallled if its happening with more than enough vehicles. the o/d light will flash rapidly and then the transmission will skip a gear, has a hard time switching into first gear. big clunk! this is ridiculous. if all of these people are complaining ford needs to address this issue asap! i will never buy another ford! | |||
| 09/10/2010 | 121000 | ||
| Got a transmission overheated error and o/d was off. looks like its a common occurance on my explorer. | |||
| 09/08/2010 | 106000 | ||
| I do not have to provide an in depth description, myself as with all the owners of a 2002 ford explorer are all having this same problem. ford should be ashamed, and have this recallled if its happening with more than enough vehicles. the o/d light will flash rapidly and then the transmission will skip a gear, has a hard time switching into first gear. big clunk! this is ridiculous. if all of these people are complaining ford needs to address this issue asap! i will never buy another ford! | |||
| 09/10/2010 | 121000 | ||
| Got a transmission overheated error and o/d was off. looks like its a common occurance on my explorer. | |||
| 04/12/2010 | 120000 | ||
| Faulty transmission | |||
| 09/06/2010 | 100000 | ||
| 2002 ford explorer xlt v-6: overdrive off (o/d off) light blinking rapidly. transmission is suddenly shifting very erratically which makes vehicle difficult to control. i understand that there have been numerous complaints regarding this issue on this vehicle -- please exert your authority to require ford to address this serious problem. | |||
| 08/27/2010 | 101000 | ||
| O/d light is blinking and transmission might be going out. | |||
| 02/13/2007 | 47000 | ||
| 2002 explorer xlt 2wd (47,000 miles) automatic transmission would not shift to 3rd gear while driving 35 mph in rush hour traffic. the engine rev'd so i rolled to a stop luckily on a grass shoulder with no one hitting my vehicle. ford rebuilt the trans for $2500. the district ford rep would not pay for the repair eventhough i knew of the problem occurring in cincinnati and ford paid. research shows this is a common problem with this model of transmission. the fix is a $20 seal but they will only rebuild or replace the transmission. | |||
| 04/12/2010 | 120000 | ||
| Faulty transmission | |||
| 09/06/2010 | 100000 | ||
| 2002 ford explorer xlt v-6: overdrive off (o/d off) light blinking rapidly. transmission is suddenly shifting very erratically which makes vehicle difficult to control. i understand that there have been numerous complaints regarding this issue on this vehicle -- please exert your authority to require ford to address this serious problem. | |||
| 08/27/2010 | 101000 | ||
| O/d light is blinking and transmission might be going out. | |||
| 02/13/2007 | 47000 | ||
| 2002 explorer xlt 2wd (47,000 miles) automatic transmission would not shift to 3rd gear while driving 35 mph in rush hour traffic. the engine rev'd so i rolled to a stop luckily on a grass shoulder with no one hitting my vehicle. ford rebuilt the trans for $2500. the district ford rep would not pay for the repair eventhough i knew of the problem occurring in cincinnati and ford paid. research shows this is a common problem with this model of transmission. the fix is a $20 seal but they will only rebuild or replace the transmission. | |||
| 04/12/2010 | 120000 | ||
| Faulty transmission | |||
| 09/06/2010 | 100000 | ||
| 2002 ford explorer xlt v-6: overdrive off (o/d off) light blinking rapidly. transmission is suddenly shifting very erratically which makes vehicle difficult to control. i understand that there have been numerous complaints regarding this issue on this vehicle -- please exert your authority to require ford to address this serious problem. | |||
| 08/27/2010 | 101000 | ||
| O/d light is blinking and transmission might be going out. | |||
| 02/13/2007 | 47000 | ||
| 2002 explorer xlt 2wd (47,000 miles) automatic transmission would not shift to 3rd gear while driving 35 mph in rush hour traffic. the engine rev'd so i rolled to a stop luckily on a grass shoulder with no one hitting my vehicle. ford rebuilt the trans for $2500. the district ford rep would not pay for the repair eventhough i knew of the problem occurring in cincinnati and ford paid. research shows this is a common problem with this model of transmission. the fix is a $20 seal but they will only rebuild or replace the transmission. | |||
| 08/27/2010 | 154000 | ||
| It has been an ongoing issue for years about the transmission failure in the 2002 ford explorer yet ford doesn't wish to address this issue by calling the vehicle back. i have my transmission now gone after only 150000 miles. this issue needs to be addressed by ford taking responsibility for a faulty transmission. | |||
| 04/12/2010 | 120000 | ||
| Faulty transmission | |||
| 09/06/2010 | 100000 | ||
| 2002 ford explorer xlt v-6: overdrive off (o/d off) light blinking rapidly. transmission is suddenly shifting very erratically which makes vehicle difficult to control. i understand that there have been numerous complaints regarding this issue on this vehicle -- please exert your authority to require ford to address this serious problem. | |||
| 08/27/2010 | 101000 | ||
| O/d light is blinking and transmission might be going out. | |||
| 02/13/2007 | 47000 | ||
| 2002 explorer xlt 2wd (47,000 miles) automatic transmission would not shift to 3rd gear while driving 35 mph in rush hour traffic. the engine rev'd so i rolled to a stop luckily on a grass shoulder with no one hitting my vehicle. ford rebuilt the trans for $2500. the district ford rep would not pay for the repair eventhough i knew of the problem occurring in cincinnati and ford paid. research shows this is a common problem with this model of transmission. the fix is a $20 seal but they will only rebuild or replace the transmission. | |||
| 08/27/2010 | 154000 | ||
| It has been an ongoing issue for years about the transmission failure in the 2002 ford explorer yet ford doesn't wish to address this issue by calling the vehicle back. i have my transmission now gone after only 150000 miles. this issue needs to be addressed by ford taking responsibility for a faulty transmission. | |||
| 09/06/2010 | 100000 | ||
| 2002 ford explorer xlt v-6: overdrive off (o/d off) light blinking rapidly. transmission is suddenly shifting very erratically which makes vehicle difficult to control. i understand that there have been numerous complaints regarding this issue on this vehicle -- please exert your authority to require ford to address this serious problem. | |||
| 08/27/2010 | 101000 | ||
| O/d light is blinking and transmission might be going out. | |||
| 02/13/2007 | 47000 | ||
| 2002 explorer xlt 2wd (47,000 miles) automatic transmission would not shift to 3rd gear while driving 35 mph in rush hour traffic. the engine rev'd so i rolled to a stop luckily on a grass shoulder with no one hitting my vehicle. ford rebuilt the trans for $2500. the district ford rep would not pay for the repair eventhough i knew of the problem occurring in cincinnati and ford paid. research shows this is a common problem with this model of transmission. the fix is a $20 seal but they will only rebuild or replace the transmission. | |||
| 08/27/2010 | 154000 | ||
| It has been an ongoing issue for years about the transmission failure in the 2002 ford explorer yet ford doesn't wish to address this issue by calling the vehicle back. i have my transmission now gone after only 150000 miles. this issue needs to be addressed by ford taking responsibility for a faulty transmission. | |||
| 10/14/2009 | 57424 | ||
| 1. repeated transmission problems. o/d light blinking, expensive service, repeats every 12 months or so. 2. approximately every 12 months. the vehicle requires service each time. the service runs from $300 - $1100. 3a. 01/07/05 57,424 miles: o/d light lite. no code when serviced. changed $88.00. 3b. 02/02/09 159,777 miles: code p0796. o/d light blinks. required service. replace shift solenoid body, fluid and filter ($1,179.85). 3c. 10/13/09 172,769 miles: o/d light blinks. required service.replaced servo. $366.40. 3d. 10/14/2010 172,779: check engine light. required service. o2 sensor was unplugged during previous serive. $00.00. | |||
| 06/03/2010 | 64800 | ||
| I have had many problems with my 2002 ford explorer. i started getting the crack in my hatch by the rear window in 2005. it has spread and gotten worse and i still have not fixed it. last year in 2009 our abs light has been coming on and off and when i go to brake at times it feels like they kick on at irregular times, but i also feel i do not have the braking power i should. in june 2010 i was driving the explorer and the o/d light starting blinking and the explorer was shifting out of control. we had to have the transmission replace and the u-joints and the rear axle fixed for around $2900. we also had to replace the battery in july 2010. i called ford motor company and told them all of my issues and they told me that since they did not have enough complaints they could not do anything about it. to this point i was aggravated and couldn't believe the way they had treated me and let alone others who i am sure made the same call. i feel this is a safety issue because even now when it is in gear in park the car seems to move back and forth. | |||
| 10/14/2009 | 57424 | ||
| 1. repeated transmission problems. o/d light blinking, expensive service, repeats every 12 months or so. 2. approximately every 12 months. the vehicle requires service each time. the service runs from $300 - $1100. 3a. 01/07/05 57,424 miles: o/d light lite. no code when serviced. changed $88.00. 3b. 02/02/09 159,777 miles: code p0796. o/d light blinks. required service. replace shift solenoid body, fluid and filter ($1,179.85). 3c. 10/13/09 172,769 miles: o/d light blinks. required service.replaced servo. $366.40. 3d. 10/14/2010 172,779: check engine light. required service. o2 sensor was unplugged during previous serive. $00.00. | |||
| 06/03/2010 | 64800 | ||
| I have had many problems with my 2002 ford explorer. i started getting the crack in my hatch by the rear window in 2005. it has spread and gotten worse and i still have not fixed it. last year in 2009 our abs light has been coming on and off and when i go to brake at times it feels like they kick on at irregular times, but i also feel i do not have the braking power i should. in june 2010 i was driving the explorer and the o/d light starting blinking and the explorer was shifting out of control. we had to have the transmission replace and the u-joints and the rear axle fixed for around $2900. we also had to replace the battery in july 2010. i called ford motor company and told them all of my issues and they told me that since they did not have enough complaints they could not do anything about it. to this point i was aggravated and couldn't believe the way they had treated me and let alone others who i am sure made the same call. i feel this is a safety issue because even now when it is in gear in park the car seems to move back and forth. | |||
| 10/14/2009 | 57424 | ||
| 1. repeated transmission problems. o/d light blinking, expensive service, repeats every 12 months or so. 2. approximately every 12 months. the vehicle requires service each time. the service runs from $300 - $1100. 3a. 01/07/05 57,424 miles: o/d light lite. no code when serviced. changed $88.00. 3b. 02/02/09 159,777 miles: code p0796. o/d light blinks. required service. replace shift solenoid body, fluid and filter ($1,179.85). 3c. 10/13/09 172,769 miles: o/d light blinks. required service.replaced servo. $366.40. 3d. 10/14/2010 172,779: check engine light. required service. o2 sensor was unplugged during previous serive. $00.00. | |||
| 06/03/2010 | 64800 | ||
| I have had many problems with my 2002 ford explorer. i started getting the crack in my hatch by the rear window in 2005. it has spread and gotten worse and i still have not fixed it. last year in 2009 our abs light has been coming on and off and when i go to brake at times it feels like they kick on at irregular times, but i also feel i do not have the braking power i should. in june 2010 i was driving the explorer and the o/d light starting blinking and the explorer was shifting out of control. we had to have the transmission replace and the u-joints and the rear axle fixed for around $2900. we also had to replace the battery in july 2010. i called ford motor company and told them all of my issues and they told me that since they did not have enough complaints they could not do anything about it. to this point i was aggravated and couldn't believe the way they had treated me and let alone others who i am sure made the same call. i feel this is a safety issue because even now when it is in gear in park the car seems to move back and forth. | |||
| 08/24/2010 | 112000 | ||
| Transmission failure with no warning, engine reved instead of accelerating, resulting in near accident while pulling off an interstate ramp. had to have vehicle towed. estimate to repair is approx $4000. vehicle only has 112k miles on it! | |||
| 08/23/2010 | 111117 | ||
| O/d light started to blink while accelerating. transmission starts to slip. this a a permanent failure. took to ford service and without inspecting the vehicle, i was told that the transmission needs to be replaced | |||
| 08/24/2010 | 112000 | ||
| Transmission failure with no warning, engine reved instead of accelerating, resulting in near accident while pulling off an interstate ramp. had to have vehicle towed. estimate to repair is approx $4000. vehicle only has 112k miles on it! | |||
| 08/23/2010 | 111117 | ||
| O/d light started to blink while accelerating. transmission starts to slip. this a a permanent failure. took to ford service and without inspecting the vehicle, i was told that the transmission needs to be replaced | |||
| 08/24/2010 | 112000 | ||
| Transmission failure with no warning, engine reved instead of accelerating, resulting in near accident while pulling off an interstate ramp. had to have vehicle towed. estimate to repair is approx $4000. vehicle only has 112k miles on it! | |||
| 08/23/2010 | 111117 | ||
| O/d light started to blink while accelerating. transmission starts to slip. this a a permanent failure. took to ford service and without inspecting the vehicle, i was told that the transmission needs to be replaced | |||
| 08/01/2009 | |||
| My 2002 ford eddie bauer explorer is malfunctioning. the transmission appears to be failing as it will not accelerate properly after being in a stopped position, for example at a traffic light. this is becomimg a safety issue in that in an intersection should my vehicle not accelerate properly i may be hit by another car! i have attempted to have my car repaired twice by two different mechanics in a period of one year and has cost me $1400.00. the repairs seem to work for a brief period of time then the same symptoms occurr! i can not afford to invest any more money on this vehicle for repairs. i feel ford motor company should recall this fualty transmission, for the good of their name, and more importantly for the safety of their customers and the families that rely on their vehicles! | |||
| 08/23/2010 | 111117 | ||
| O/d light started to blink while accelerating. transmission starts to slip. this a a permanent failure. took to ford service and without inspecting the vehicle, i was told that the transmission needs to be replaced | |||
| 08/01/2009 | |||
| My 2002 ford eddie bauer explorer is malfunctioning. the transmission appears to be failing as it will not accelerate properly after being in a stopped position, for example at a traffic light. this is becomimg a safety issue in that in an intersection should my vehicle not accelerate properly i may be hit by another car! i have attempted to have my car repaired twice by two different mechanics in a period of one year and has cost me $1400.00. the repairs seem to work for a brief period of time then the same symptoms occurr! i can not afford to invest any more money on this vehicle for repairs. i feel ford motor company should recall this fualty transmission, for the good of their name, and more importantly for the safety of their customers and the families that rely on their vehicles! | |||
| 08/15/2010 | 94000 | ||
| We own a 2002 ford explorer xlt with the 4.0 v6 4x4 , the transmission we believe has a major safty hazzard to occupants and pedestrians with vehicle serge from a long delay engaging the transmission ether forward or reverse possibally causing injury to driver/passengers and /or nearby objects/persons and or runaway vehicle from the transmission not disengaged from gear or from a sudden vehicle launch if the driver is attempting to excellerate thinking the transmission is' in gear ,ford has taken a blind eye to the problem in our opinion for fear of public backlash/ public relations and or dislike for there trucks/suv's. ford is not doing enough to ensure public safety from accidents this common transmission issue can cause and i understand from rescarching complaint forums , ford has been aware of the problem for years | |||
| 08/17/2010 | 179000 | ||
| Purchased 2002 explorer xlt v6 4.0l already transmission slipping selinoid or whatever out.. i have read reports and wonder why this transmission is not recalled? i have it in shop now having to have it rebuilt and everything changed. also right wheel bearings bad, upper and lower ball joints bad, suspenison shot. and the records show the previous owners maintained everything well. but also had transmission replaced and had problems at 99,000miles. please doing something for all of us out here. also coolant leak, engine leak, power seat failure, and on. | |||
| 08/01/2009 | |||
| My 2002 ford eddie bauer explorer is malfunctioning. the transmission appears to be failing as it will not accelerate properly after being in a stopped position, for example at a traffic light. this is becomimg a safety issue in that in an intersection should my vehicle not accelerate properly i may be hit by another car! i have attempted to have my car repaired twice by two different mechanics in a period of one year and has cost me $1400.00. the repairs seem to work for a brief period of time then the same symptoms occurr! i can not afford to invest any more money on this vehicle for repairs. i feel ford motor company should recall this fualty transmission, for the good of their name, and more importantly for the safety of their customers and the families that rely on their vehicles! | |||
| 08/15/2010 | 94000 | ||
| We own a 2002 ford explorer xlt with the 4.0 v6 4x4 , the transmission we believe has a major safty hazzard to occupants and pedestrians with vehicle serge from a long delay engaging the transmission ether forward or reverse possibally causing injury to driver/passengers and /or nearby objects/persons and or runaway vehicle from the transmission not disengaged from gear or from a sudden vehicle launch if the driver is attempting to excellerate thinking the transmission is' in gear ,ford has taken a blind eye to the problem in our opinion for fear of public backlash/ public relations and or dislike for there trucks/suv's. ford is not doing enough to ensure public safety from accidents this common transmission issue can cause and i understand from rescarching complaint forums , ford has been aware of the problem for years | |||
| 08/17/2010 | 179000 | ||
| Purchased 2002 explorer xlt v6 4.0l already transmission slipping selinoid or whatever out.. i have read reports and wonder why this transmission is not recalled? i have it in shop now having to have it rebuilt and everything changed. also right wheel bearings bad, upper and lower ball joints bad, suspenison shot. and the records show the previous owners maintained everything well. but also had transmission replaced and had problems at 99,000miles. please doing something for all of us out here. also coolant leak, engine leak, power seat failure, and on. | |||
| 08/16/2010 | 38000 | ||
| 2002 ford explorer transmission failure. the transmission kept slipping, wouldn't shift, and the o/d light kept coming on. i took it to the ford dealer in wasilla, ak three times and each time they kept it for 3-4 weeks while repairing it. the fourth time it went out (may 2008), it was out of warranty, so i had to purchase a rebuilt transmission. in august 2012, the transmission went out again; it simply wouldn't engage in any gear. this could have been extremely dangerous had i been stranded (1) in the dead of winter (which, in alaska, can be 35 below and life&death situation) or (2) in heavy traffic, causing an accident. i have now been informed that coolant got into the transmission (which is supposedly sealed?) and the transmission must be replaced again; but the warranty is void. i see hundreds of complaints on this transmission. why hasn't anything been done - a recall?? | |||
| 08/01/2009 | |||
| My 2002 ford eddie bauer explorer is malfunctioning. the transmission appears to be failing as it will not accelerate properly after being in a stopped position, for example at a traffic light. this is becomimg a safety issue in that in an intersection should my vehicle not accelerate properly i may be hit by another car! i have attempted to have my car repaired twice by two different mechanics in a period of one year and has cost me $1400.00. the repairs seem to work for a brief period of time then the same symptoms occurr! i can not afford to invest any more money on this vehicle for repairs. i feel ford motor company should recall this fualty transmission, for the good of their name, and more importantly for the safety of their customers and the families that rely on their vehicles! | |||
| 08/15/2010 | 94000 | ||
| We own a 2002 ford explorer xlt with the 4.0 v6 4x4 , the transmission we believe has a major safty hazzard to occupants and pedestrians with vehicle serge from a long delay engaging the transmission ether forward or reverse possibally causing injury to driver/passengers and /or nearby objects/persons and or runaway vehicle from the transmission not disengaged from gear or from a sudden vehicle launch if the driver is attempting to excellerate thinking the transmission is' in gear ,ford has taken a blind eye to the problem in our opinion for fear of public backlash/ public relations and or dislike for there trucks/suv's. ford is not doing enough to ensure public safety from accidents this common transmission issue can cause and i understand from rescarching complaint forums , ford has been aware of the problem for years | |||
| 08/17/2010 | 179000 | ||
| Purchased 2002 explorer xlt v6 4.0l already transmission slipping selinoid or whatever out.. i have read reports and wonder why this transmission is not recalled? i have it in shop now having to have it rebuilt and everything changed. also right wheel bearings bad, upper and lower ball joints bad, suspenison shot. and the records show the previous owners maintained everything well. but also had transmission replaced and had problems at 99,000miles. please doing something for all of us out here. also coolant leak, engine leak, power seat failure, and on. | |||
| 08/16/2010 | 38000 | ||
| 2002 ford explorer transmission failure. the transmission kept slipping, wouldn't shift, and the o/d light kept coming on. i took it to the ford dealer in wasilla, ak three times and each time they kept it for 3-4 weeks while repairing it. the fourth time it went out (may 2008), it was out of warranty, so i had to purchase a rebuilt transmission. in august 2012, the transmission went out again; it simply wouldn't engage in any gear. this could have been extremely dangerous had i been stranded (1) in the dead of winter (which, in alaska, can be 35 below and life&death situation) or (2) in heavy traffic, causing an accident. i have now been informed that coolant got into the transmission (which is supposedly sealed?) and the transmission must be replaced again; but the warranty is void. i see hundreds of complaints on this transmission. why hasn't anything been done - a recall?? | |||
| 08/01/2009 | |||
| My 2002 ford eddie bauer explorer is malfunctioning. the transmission appears to be failing as it will not accelerate properly after being in a stopped position, for example at a traffic light. this is becomimg a safety issue in that in an intersection should my vehicle not accelerate properly i may be hit by another car! i have attempted to have my car repaired twice by two different mechanics in a period of one year and has cost me $1400.00. the repairs seem to work for a brief period of time then the same symptoms occurr! i can not afford to invest any more money on this vehicle for repairs. i feel ford motor company should recall this fualty transmission, for the good of their name, and more importantly for the safety of their customers and the families that rely on their vehicles! | |||
| 08/15/2010 | 94000 | ||
| We own a 2002 ford explorer xlt with the 4.0 v6 4x4 , the transmission we believe has a major safty hazzard to occupants and pedestrians with vehicle serge from a long delay engaging the transmission ether forward or reverse possibally causing injury to driver/passengers and /or nearby objects/persons and or runaway vehicle from the transmission not disengaged from gear or from a sudden vehicle launch if the driver is attempting to excellerate thinking the transmission is' in gear ,ford has taken a blind eye to the problem in our opinion for fear of public backlash/ public relations and or dislike for there trucks/suv's. ford is not doing enough to ensure public safety from accidents this common transmission issue can cause and i understand from rescarching complaint forums , ford has been aware of the problem for years | |||
| 08/17/2010 | 179000 | ||
| Purchased 2002 explorer xlt v6 4.0l already transmission slipping selinoid or whatever out.. i have read reports and wonder why this transmission is not recalled? i have it in shop now having to have it rebuilt and everything changed. also right wheel bearings bad, upper and lower ball joints bad, suspenison shot. and the records show the previous owners maintained everything well. but also had transmission replaced and had problems at 99,000miles. please doing something for all of us out here. also coolant leak, engine leak, power seat failure, and on. | |||
| 08/16/2010 | 38000 | ||
| 2002 ford explorer transmission failure. the transmission kept slipping, wouldn't shift, and the o/d light kept coming on. i took it to the ford dealer in wasilla, ak three times and each time they kept it for 3-4 weeks while repairing it. the fourth time it went out (may 2008), it was out of warranty, so i had to purchase a rebuilt transmission. in august 2012, the transmission went out again; it simply wouldn't engage in any gear. this could have been extremely dangerous had i been stranded (1) in the dead of winter (which, in alaska, can be 35 below and life&death situation) or (2) in heavy traffic, causing an accident. i have now been informed that coolant got into the transmission (which is supposedly sealed?) and the transmission must be replaced again; but the warranty is void. i see hundreds of complaints on this transmission. why hasn't anything been done - a recall?? | |||
| 08/01/2009 | |||
| My 2002 ford eddie bauer explorer is malfunctioning. the transmission appears to be failing as it will not accelerate properly after being in a stopped position, for example at a traffic light. this is becomimg a safety issue in that in an intersection should my vehicle not accelerate properly i may be hit by another car! i have attempted to have my car repaired twice by two different mechanics in a period of one year and has cost me $1400.00. the repairs seem to work for a brief period of time then the same symptoms occurr! i can not afford to invest any more money on this vehicle for repairs. i feel ford motor company should recall this fualty transmission, for the good of their name, and more importantly for the safety of their customers and the families that rely on their vehicles! | |||
| 08/15/2010 | 94000 | ||
| We own a 2002 ford explorer xlt with the 4.0 v6 4x4 , the transmission we believe has a major safty hazzard to occupants and pedestrians with vehicle serge from a long delay engaging the transmission ether forward or reverse possibally causing injury to driver/passengers and /or nearby objects/persons and or runaway vehicle from the transmission not disengaged from gear or from a sudden vehicle launch if the driver is attempting to excellerate thinking the transmission is' in gear ,ford has taken a blind eye to the problem in our opinion for fear of public backlash/ public relations and or dislike for there trucks/suv's. ford is not doing enough to ensure public safety from accidents this common transmission issue can cause and i understand from rescarching complaint forums , ford has been aware of the problem for years | |||
| 08/17/2010 | 179000 | ||
| Purchased 2002 explorer xlt v6 4.0l already transmission slipping selinoid or whatever out.. i have read reports and wonder why this transmission is not recalled? i have it in shop now having to have it rebuilt and everything changed. also right wheel bearings bad, upper and lower ball joints bad, suspenison shot. and the records show the previous owners maintained everything well. but also had transmission replaced and had problems at 99,000miles. please doing something for all of us out here. also coolant leak, engine leak, power seat failure, and on. | |||
| 08/16/2010 | 38000 | ||
| 2002 ford explorer transmission failure. the transmission kept slipping, wouldn't shift, and the o/d light kept coming on. i took it to the ford dealer in wasilla, ak three times and each time they kept it for 3-4 weeks while repairing it. the fourth time it went out (may 2008), it was out of warranty, so i had to purchase a rebuilt transmission. in august 2012, the transmission went out again; it simply wouldn't engage in any gear. this could have been extremely dangerous had i been stranded (1) in the dead of winter (which, in alaska, can be 35 below and life&death situation) or (2) in heavy traffic, causing an accident. i have now been informed that coolant got into the transmission (which is supposedly sealed?) and the transmission must be replaced again; but the warranty is void. i see hundreds of complaints on this transmission. why hasn't anything been done - a recall?? | |||
| 08/12/2010 | 121000 | ||
| 2002 ford explorer with 120000 miles. transmission began to slip 3rd gear. stalling in traffic. ford dealer could not look at it for 2 days so went to independent shop who knew the porblem well. not only had to replace solenoid vavles, but also torque converter and rebuild. had to drill out one port and install stronger linkage part ford offerred since 20006 | |||
| 08/13/2010 | 11250 | ||
| Tl-the contact owns a 2002 ford explorer xlt. the contact stated that the third and fourth gears in the transmission were completely non-functional which she noticed while driving. the vehicle was taken to an authorized dealership where the contact was informed that the transmission needed to be replaced. the vehicle had not been repaired at the time of the complaint. the contact called the manufacturer who offered no assistance as there were no related recalls. the current mileage was approximately 11,300. the failure mileage was approximately 11,250-bk | |||
| 08/12/2010 | 136000 | ||
| Tl- the contact owns a 2002 ford explorer. while attempting to shift the vehicle from drive to park the contact noticed that the gear shift lever had suddenly broke off into the contacts hand. there where no prior warnings and the vehicle has not been diagnosed . the current and failure mileages were 136000. bml | |||
| 01/10/2008 | |||
| Od off light flashing, causing the 02 ford explorer not to shift properly, replaced transmission 3 times and the light is still flashing. ford needs to recall this junk. | |||
| 08/13/2010 | 149000 | ||
| Hello, i am complaining about a problem with my 2002 for explorer. me and my family were driving and getting ready to merge onto the highway and suddenly the car jerked and the overdrive light started blinking. then the rpm's went up to about 5000. i then had to run off the road to avoid a semi running us over. i have 5 children and we were lucky. i don't want this to happen to other families. this needs to be a recall! thank you | |||
| 08/12/2010 | 121000 | ||
| 2002 ford explorer with 120000 miles. transmission began to slip 3rd gear. stalling in traffic. ford dealer could not look at it for 2 days so went to independent shop who knew the porblem well. not only had to replace solenoid vavles, but also torque converter and rebuild. had to drill out one port and install stronger linkage part ford offerred since 20006 | |||
| 08/13/2010 | 11250 | ||
| Tl-the contact owns a 2002 ford explorer xlt. the contact stated that the third and fourth gears in the transmission were completely non-functional which she noticed while driving. the vehicle was taken to an authorized dealership where the contact was informed that the transmission needed to be replaced. the vehicle had not been repaired at the time of the complaint. the contact called the manufacturer who offered no assistance as there were no related recalls. the current mileage was approximately 11,300. the failure mileage was approximately 11,250-bk | |||
| 08/12/2010 | 136000 | ||
| Tl- the contact owns a 2002 ford explorer. while attempting to shift the vehicle from drive to park the contact noticed that the gear shift lever had suddenly broke off into the contacts hand. there where no prior warnings and the vehicle has not been diagnosed . the current and failure mileages were 136000. bml | |||
| 01/10/2008 | |||
| Od off light flashing, causing the 02 ford explorer not to shift properly, replaced transmission 3 times and the light is still flashing. ford needs to recall this junk. | |||
| 08/13/2010 | 149000 | ||
| Hello, i am complaining about a problem with my 2002 for explorer. me and my family were driving and getting ready to merge onto the highway and suddenly the car jerked and the overdrive light started blinking. then the rpm's went up to about 5000. i then had to run off the road to avoid a semi running us over. i have 5 children and we were lucky. i don't want this to happen to other families. this needs to be a recall! thank you | |||
| 08/12/2010 | 121000 | ||
| 2002 ford explorer with 120000 miles. transmission began to slip 3rd gear. stalling in traffic. ford dealer could not look at it for 2 days so went to independent shop who knew the porblem well. not only had to replace solenoid vavles, but also torque converter and rebuild. had to drill out one port and install stronger linkage part ford offerred since 20006 | |||
| 08/13/2010 | 11250 | ||
| Tl-the contact owns a 2002 ford explorer xlt. the contact stated that the third and fourth gears in the transmission were completely non-functional which she noticed while driving. the vehicle was taken to an authorized dealership where the contact was informed that the transmission needed to be replaced. the vehicle had not been repaired at the time of the complaint. the contact called the manufacturer who offered no assistance as there were no related recalls. the current mileage was approximately 11,300. the failure mileage was approximately 11,250-bk | |||
| 08/12/2010 | 136000 | ||
| Tl- the contact owns a 2002 ford explorer. while attempting to shift the vehicle from drive to park the contact noticed that the gear shift lever had suddenly broke off into the contacts hand. there where no prior warnings and the vehicle has not been diagnosed . the current and failure mileages were 136000. bml | |||
| 01/10/2008 | |||
| Od off light flashing, causing the 02 ford explorer not to shift properly, replaced transmission 3 times and the light is still flashing. ford needs to recall this junk. | |||
| 08/13/2010 | 149000 | ||
| Hello, i am complaining about a problem with my 2002 for explorer. me and my family were driving and getting ready to merge onto the highway and suddenly the car jerked and the overdrive light started blinking. then the rpm's went up to about 5000. i then had to run off the road to avoid a semi running us over. i have 5 children and we were lucky. i don't want this to happen to other families. this needs to be a recall! thank you | |||
| 08/12/2010 | 121000 | ||
| 2002 ford explorer with 120000 miles. transmission began to slip 3rd gear. stalling in traffic. ford dealer could not look at it for 2 days so went to independent shop who knew the porblem well. not only had to replace solenoid vavles, but also torque converter and rebuild. had to drill out one port and install stronger linkage part ford offerred since 20006 | |||
| 08/13/2010 | 11250 | ||
| Tl-the contact owns a 2002 ford explorer xlt. the contact stated that the third and fourth gears in the transmission were completely non-functional which she noticed while driving. the vehicle was taken to an authorized dealership where the contact was informed that the transmission needed to be replaced. the vehicle had not been repaired at the time of the complaint. the contact called the manufacturer who offered no assistance as there were no related recalls. the current mileage was approximately 11,300. the failure mileage was approximately 11,250-bk | |||
| 08/12/2010 | 136000 | ||
| Tl- the contact owns a 2002 ford explorer. while attempting to shift the vehicle from drive to park the contact noticed that the gear shift lever had suddenly broke off into the contacts hand. there where no prior warnings and the vehicle has not been diagnosed . the current and failure mileages were 136000. bml | |||
| 01/10/2008 | |||
| Od off light flashing, causing the 02 ford explorer not to shift properly, replaced transmission 3 times and the light is still flashing. ford needs to recall this junk. | |||
| 08/13/2010 | 149000 | ||
| Hello, i am complaining about a problem with my 2002 for explorer. me and my family were driving and getting ready to merge onto the highway and suddenly the car jerked and the overdrive light started blinking. then the rpm's went up to about 5000. i then had to run off the road to avoid a semi running us over. i have 5 children and we were lucky. i don't want this to happen to other families. this needs to be a recall! thank you | |||
| 06/29/2010 | 114023 | ||
| O/d light blinking and irregular shifting during accelleration. 2002 ford explorer does not shift properly. everytime i leave a stop sign or traffic light, the rpm's become very high (over 5,000) and will not shift. to keep the engine from racing, i have to lift my foot off the gas pedal to get it to shift. this causes the car to slow down quickly and with a line of cars behind me that do not anticipate me slowing down just as i am accelerating, this forces them to slow down quickly unexpectedly so they do not run into the back of the truck. this is dangerous. | |||
| 06/07/2010 | 110000 | ||
| Just bought the truck recently the previous owner took very good care of it it looks just like new even the engine and inside parts look like new. but recently the truck wouldn't reverse we took it to the dealer and the estimate scared us it was ridiculous. we took it to another mechanic and he just changed the oil and filter but he told us that the transmission had some damaged already. after we brought it back from the mechanic it worked fine for two days then the same problem happened again and the yellow light keeps on blinking. we haven's used it since the problem doesn't happen all the time but we're afraid of it happening while driving it or in a parking lot or something. | |||
| 06/11/2007 | 70000 | ||
| Just out of the blue o/d light started blinking and transmission making very rough shifts into 4th. this happened 3 years ago and i have been driving as is as can't afford a new transmission. car had 70,000 miles roughly when problem occured. | |||
| 06/17/2010 | 158000 | ||
| 2002 ford explorer transmission continues to need repair. i've rebuilt the tranmission twice and it has gone out again. it began with the o/d light flashing, then, without warning, it slips out of gear, never to return. i spend about $2,000 with each rebuild. i can no longer afford the cost. having read the voluminous reports of the identical failure, i believe it's time for a recall by ford! | |||
| 05/01/2010 | 90000 | ||
| Transmission is slipping and needs to be replaced | |||
| 06/09/2010 | 1 | ||
| The suv, which is a 2002 ford explorer. just started to drive really slowly and an o/d light came on which tells me that i pretty much need a new transmission. this is the third time that this has happened to my vehicle. the consequences are the very expensive price on fixing the problem. the first 2 times ford fixed it with a rebuilt transmission and now they want me to pay again. sorry not going to happen. this is a very common issue please mace ford recall these vehicles. | |||
| 06/03/2010 | 120000 | ||
| 1. transmission problems when i stopped fast 2. transmission goes into neutral and takes about 10 seconds to pop back into gear. 3. took to dealership where i was told they could replace a $1,000 part. | |||
| 06/02/2010 | 80000 | ||
| O/d light keeps flashing and transmission slips and the vehicle only has 80 thousand miles. this is unacceptable by ford please do something they are taking we the consumers for granted. | |||
| 05/26/2010 | 90000 | ||
| Oh where do i begin. i have 90,000 miles on my suv. my radio goes off and on randomly. door ajar is on randomly. when shifting from park to drive, it sticks and i have to tap it to go into drive. rear wheel bearing had to be replaced. o/d light came on and flashing. one time i thought it was in park and when getting out of my car, it began to roll after taking my foot of the brake. i see these seem to be problems for several ford explorer owners. please please please get this across to ford that these need to be recalled, if not i will not be a ford owner ever again and tell everyone i know not to buy a ford! what is going to take, a death or injury?? take responsibility ford! hope this never happens to you but then again, you probably dont even drive a ford. | |||
| 06/27/2009 | 110000 | ||
| At about 110,000 miles my transmission on my 2002 ford explorer xlt started slipping. driving down the expressway my o/d light comes on and i am unable to accellerate as the gears are not shifting correctly. took it in to a local transmission shop and they installed an overhauled 5r55w transmission. less than a year later i take my truck to trade it in and the dealer says that the transmission is bad, going out and they would only offer me $2000 for my trade. the transmission is starting to slip again at 117,000 miles and i wil again have to take it in to be repaired before the od starts flashing again as i'm driving to work. luckily i am still under the 1 year warranty from the transmission repair shop, but i will be without a vehicle again to get back and forth to work. | |||
| 05/04/2010 | 139000 | ||
| The overdrive light on my 2002 ford explorer is flashing (blinking) and the transmission is acting erratic. shortly after buying this car(in 2003) a similar issue happened. i took it to a ford shop. the mechanic requested the transmission be replaced. ford denied the request & had the mechanic change only the solenoid(i believe for the 1st& 2nd gear?). thankfully, this was under warranty. i've taken decent care of my transmission since in regards to maintenance. now, this issue(or similar) is back. before attempting to bring my car to ford or another shop, i decided to check on the internet. i came across http://www.carcomplaints.com or more specifically: http://www.carcomplaints.com/ford/explorer/2002/transmission/o_d_light_is_blinking.shtml. to my surprise, this incident is not close to unique. i like my car & ford, but this is just not right. i hope this issue can properly be addressed by ford. this will probably be the only way they can retain me and my family as repeat customers... | |||
| 05/13/2010 | 142000 | ||
| I'm an owner of a 2002 ford explorer xlt. recently while driving on the interstate highway, i noticed the o/d lgiht was flashing/blinking and my transmission was vibrating while shifting gears. i immediately acted quickly by gradually pulling over to come to a stop. as i later tried to accelerate the vehicle, it would not go past 10 mph, the transmission was stuck in 1st gear. thank god my kids were not in the truck at the time. this faulty transmission needs to be acknowledge by ford motor company. please do not look at this as another complaint, this could potentially become a liability issue if not addressed. the same as with any other safety issue its investigated thoroughly, i'm praying this is looked at as seriuos safety concern on the highways. | |||
| 02/15/2010 | 132000 | ||
| Transmission failure, this is the second transmission in just under 2 years. ford needs to do a recall. i have had the vehicle properly maintenanced and all the necessary upkeep. this is awful. | |||
| 04/10/2010 | 83000 | ||
| Driving down the hwy the o/d light began to flash on and off. transmission then begins to randomly change gears. nothing has been done yet to fix. | |||
| 05/08/2010 | |||
| I have a 2002 ford explorer and the o/d light began blinking anf transmission began slipping, 110k miles on it and no problems. this seems like a common one, and ford seems to be losing a lot of customers because no actions are done to fix or help us. havent gone to dealeship yet but am not looking foreward to the results. | |||
| 05/07/2010 | 90000 | ||
| Overdrive light flashing late shifting high rpms hard shifting. a common complaint for this vehicle. ford says tough luck to a 3-5k ford fix which will reacure. | |||
| 05/07/2010 | 123000 | 1 | |
| I have owned my 2002 ford explorer now for 3 years, within this 3 years i have had to make 2 major repairs and am now facing my 3rd. the transmission in my car needed to be fixed with 6 month of owning my car and now a year and half later i am facing more transmission issues. the car continuously kicked hard when shifting gears. also if i were to put into park it would still roll or if i put it into reverse it would roll forward as if it were in reverse. now it is using up to 5/6 rams to shift gears. i took it to a transmission shop and it missing all of its 3rd gear. i have found over 280 complaint about this same issue on the same make and model and that's just on one website. i believe this is very dangerous and as a new mother am wondering with all the complaints is this car safe? i don't believe it is. the transmission in this car needs to be recalled. this is not just one instance of bad luck. this is happening repeatedly with the same vehicle! i hope it doesn't take someone getting hurt for something to be done about this. thank you for looking into this matter. *tr | |||
| 12/18/2004 | 38000 | ||
| Purchased vehicle with in 2 weeks transmission fluid was every where. transmission took to dealer. back and forth to dealer for almost one year. they eventually said they would put a new tranny in the truck. with in 2 wks was doing same thing. o/d light blinking, won't shift, clunking. took back to dealer wouldn't do any more. took to diff. dealer found out that they had put a tranny out of a junk yard into my explorer. not happy. that tranny lasted about 4 months, had rebuilt lasted 7 months parked for a long time. making payments and couldn't afford another tranny. working on finding another tranny now that it is paid for. this is ridiuclous as you can ask anyone who owns one of these vehicles and they all have the same problems. perhaps a class action suit would be the way to go seeing as ford is not willing to recall these transmissions and replace with one that they know doesn't have these problems. i even went to the bbb and reported dealership and the attorney general. seems like ford would want to uphold there reputation. but i guess money is all that matters to them. i will never have another ford, the bad thing is that i have always been a loyal ford fanatic. this has really sucked alot of peoples wallets dry including mine. come on ford!!!!!! | |||
| 04/26/2010 | 96000 | ||
| 1. normal driving 2. blinking o/d off light, check transmission light, check engine light, tranmission begins to slip 3. replaced transmission, still intermittent o/d off light blinking | |||
| 04/28/2010 | 102000 | ||
| 2002 ford explorer xlt. transmission o/d light flashes after vehicle warms up. this an intermittent problem. this may lead to transmission failure. research had found that this may cost several thousand dollars to repair and may not fix the problem. the vehicle has just over 100k miles on it and we are not the original owners. | |||
| 05/04/2010 | 106000 | ||
| Transmission failure, od light flashing | |||
| 04/09/2010 | 128000 | ||
| Transmission failure on a 2002 ford explorer 4 door. transmission failed at 78,000 miles and was rebuilt by condit ford in newton nj around july 2006. transmission failure again at 128,000 miles on april 9, 2010 and was rebuilt by foxworth's auto service in greensboro, nc. | |||
| 03/15/2010 | 150000 | ||
| I have 2002 ford explorer xlt 6cyl four wheel drive. i like the vehicle but the overdrive light had been flashing on it for awhile and the transmission finally went out completely. from what i understand this is a very common problem with this vehicle. it would cost at least $2000 to get a rebuilt transmission put in which from what i understand dosent last very long anyways and 5000 for a new one that wont last a whole lot longer. i think ford did a very poor job of standing behind thier vehicles. they havent even offered a redesigned transmission or anything so if it happens to you you mite as well scrap the vehicle cuz it will cost too much to fix and its not going to last any ways. i think ford needs to adress this issue. | |||
| 04/26/2010 | |||
| O/d light continues to blink. the blinking as occured before and no one knows how to correct the problem. i already spend a couple thousands dollars to fixed the transmission b/c transmission was slipping. | |||
| 04/25/2010 | 74000 | ||
| While driving down the road the od light started flashing and the transmission started to grind , slip, then just stopped working without any warning. | |||
| 04/21/2010 | 112000 | ||
| Ford 2002 explorer xlt limited. i have had a myriad of issues, which upon research appear common to the extreme. front & rear bearings have been replaced multiple times. springs had to be replaced. now the transmission is slipping -- o/d light blinks, ses light activates, and vehicles over-revs, slips, and will not operate in overdrive. the transmission design is completely sealed, so i cannot even check for fluid levels, nor do any preventive maintenance whatsoever. there is no warning, just failure. issues with this model year are so prevalent that local mechanics need only ask the model and year and can itemize the problems i have experienced, and public forums are full of similar complaints. ford needs to recall this model year. | |||
| 04/16/2010 | 107000 | ||
| 2002 ford explorer transmission failure due to faulty machining of piston pathways in the transmission casing. my explorer will not shift into third gear because of this issue and it is unsafe to drive. there are thousands of complaints about this same issue out on the internet and yet ford will not take resposibility for a recall. | |||
| 04/15/2010 | |||
| The transmission in my 2002 ford explorer has starting slipping and failing to get out of first gear. the check transmission light wasn't on then comes on and goes out - depending on which time the vehicle was started. it appears to need a brand new transmission now. in looking up information on this i noticed a rather large number of complaints about 2002 ford explorer transmissions and problems associated with them. i regarded ford as a superior brand and didn't think i'd have problems with this car. it is well maintained and does not have an excessive amount of miles. | |||
| 04/16/2010 | 11500 | ||
| 2002 ford explorer. only owner 115,000 miles, mostly highway, well maintained. o/d light flashes, warning message to check transmission. immediately taken into ford service shop. charged $90 for diagnosis: slipping transmission. dealership tells me that they will require approval of $720 to further diagnose problem. when asked further questions, i was told that it could range from the $720 - $3,000 + . i picked up the vehicle and have an appointment with a local transmission shop today. was told by the man at the shop that this is a common problem for this vehicle. he actually was asking me if it did this or that....yes. his price for repair was thousands less than ford's service department and i am not being asked to pre-pay hundred's of dollars. i have been researching this problem on the internet and it appears that this transmission issue is highly common on the 02 explorer. i had just left the ford service department where i had gone for regular oil change and multi-point inspection. they told my that they vehicle was in great shape. literally 5 minutes after i left this happened while i was driving home. | |||
| 04/18/2010 | 91003 | ||
| 2002 ford explorer o/d off light blinking, hard shifting. our 2002 explorer (91,000 miles) has the all too common problem with the automatic transnmission. i'm very surprised to see how many people have reported this same problem. from all that i've read, this is a serious defect that ford has ignored. if you do a search on this problem, you will find thouisands of similar complaints. i'm reporting this to you in the hope that something can be done to force ford to deal with it. | |||
| 01/10/2010 | 115000 | 1 | |
| 2002 ford explorer transmission failure and uncontrollable accelerator. the transmission had been shifting hard for months but it is considered by ford to be a sealed unit and it is not recommended that the customer maintain the fluid level, so there was nothing i could do. in jan 2010 the accelerator stuck while entering the freeway and we were out of control, i thought i was going to die and had to turn of the car on the freeway with no shoulder after brushing the guard rail and was subsequently rear ended. the o/d off light began blinking that day and it was tough to reach 60mph. service engine light came on and i shopped around for diagnostic. independent trans. guy said it needs complete rebuild, ford dlr agrees but for twice the cost. new parts are not available. it makes no sense why this car just started to fail on me like this, i'm the first owner and now its just decided to die and ford has been no help what so ever. now i'm looking at a repair that is 80% of the bluebook value. each mechanic i've brought it to says this problem is endemic to this model/year and there should be a recall. why would they put in a trans. that cannot be reasonably serviced and maintained and dies just after 100k mi. i have a very difficult time believing this was not planned by ford and i will never buy their products again! my car is no longer safe enough to drive to the grocery store let alone the freeway. this is a clear case of irresponsible manufacturing practices on fords part and warrants a recall! *tr | |||
| 04/14/2010 | 61000 | ||
| While in traffic today, my 2002 ford explorer suddednly lost drive power. fortunately, the driver behind me was not tailgating and noticed my vehicle slow down rapdily. i now find this transmission failure is a very common problem with ford 2002 explorer. in fact on one web site alone, www.autobeef.com i see over 861 complaints on this issue alone all with 2002 explorers. transmission fialures in heavy traffic and at higher speed could certainly be a significant safety issue. also last year replaced both rear springs that had failed and broke completely affecting breaking. | |||
| 04/10/2010 | 149125 | ||
| My 2002 ford explorer xlt o/d off light started blinking while i was driving a couple of days ago;then the transmission seemed to stick when accelerating. after i drive for a few minutes, the truck seems to jerk again before getting in gear. i will take to auto shop again this week. | |||
| 08/01/2008 | 61801 | ||
| 2002 explorer shifted funny from the day i purchased it new. i figured nature of the beast as a 4x4. little did i know, these transmisions were junk from the begining, and now they are all falling apart. mine self destructed at 61,000 miles. after the repair, it still shifted as crappy as it did the day i purchased it. now only 10,000 miles later, it is showing signs that failure is neer again. if these transmisions are not recalled, i will never purchase another ford. | |||
| 03/16/2010 | 169500 | ||
| Sealed transmission in 02 ford explorer. tanny shifts hard then over drive light flashes, starts shifting into od hard then not at all, then hard then back and forth alot. no way to check fluid. all ford offers is a rebuilt at 3000.00 dollars. | |||
| 12/10/2008 | 141379 | ||
| 1. o/d light started flashing, car was jerking when slowing and accelerating. 2. almost every time starting and stopping vehicle jerks. 3. remove and rebuild the transmission, fm68 torque converter, transmission overhaul kit, overdrive band assembly, inter band assembly, servo bushing kit, bushing kit. as of april 5th 2010 o/d light flashing again and vehicle jerks when slowing and accelerating. | |||
| 04/02/2010 | 107000 | ||
| The tranmissison on my ford explorer went out after the od light has been blinking... ford the to recall the tramission on this explorer it is really a problem | |||
| 06/28/2002 | 1000 | ||
| Shifter hangs-up when trying to put car in park. when car was new the dealer said they would have to pull the trans. apart to fix it but in a few months the burr would wear and it would work fine.(another dealer lie).i think it is getting worse. the car now has only 28,000 miles on it. | |||
| 04/05/2010 | 108000 | ||
| O/d light blinking and engine reving like the car was in park. will not go into reverser. | |||
| 11/10/2008 | 108000 | ||
| Ford 2002 6 cylinder explorer xlt o/d off light flashing on dashboard. transmission problem started with 100,800 mile. had rebuilt transmission done at 100,800 mles. now vehicle has 109,900 miles and od/off light flashing again. was told that transmission is falling apart. back in transmission shop again. there are thousands of same complaints for the same problem on 2002 ford explorers. ford will not help at all! ford needs to recall transmission. | |||
| 04/03/2010 | 120583 | ||
| 2002 ford explorer xlt (4.0l 5r55w) transmission slippage causing near accident as unable to pass through intersection in a timely manner. when shifting between 1st and 2nd gear, transmission would wind before violently engaging. remedy was to take foot of accelerator and allow rpms to decrease. increased acceleration time in lower gears a danger when trying to cross lanes of traffic. | |||
| 09/04/2007 | 130000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that while driving at speeds of 20 mph the transmission began to slip. the contact believed the failure to be intermittent; however, the failure became progressively worse and the overdrive warning light illuminated on the instrument panel. the vehicle was taken to an independent mechanic where the transmission was replaced. the dealer and manufacturer were contacted but would provide no assistance because the vehicle was outside of the factory warranty. there were no recalls on the vehicle. the failure mileage was approximately 130,000 and the current mileage was approximately 150,000. updated 5/24/10 *cn | |||
| 04/04/2010 | 157000 | ||
| While driving my vehicle when it shifted gears the car slowed down and the rpms went up to 4000 - 5000. after a minute the car shifted into the next gear and it seemed to drive fine. then the o/d off light bgan to flash on the dash. this problem has occured multiple times today. i have seen many instances of the problem listed on the internet for my make, model and year. | |||
| 03/24/2010 | 142000 | ||
| Transmission shifts hard and the o/d light is starting to blink and by reading up on this several complaints are being made and ford should address this. | |||
| 01/15/2010 | 105000 | ||
| 2002 ford explorer. o/d light flashing with service engine soon flashing. car jerking between 2nd and 3rd gear. ford says to replace transmission but after reading so many of the same complaints i thought i should report this incident. | |||
| 02/19/2010 | 120000 | ||
| I have a 2002 ford explorer xlt 4x4 4.0l sohc. transmission broken in 3rd fear. od light starting flashing with no warning and then transmission broke. the car has 120,000 miles on it. i had a problem with the transmission at around 75,000 miles. i took it to the ford dealer. it was covered under my extended warranty. now the transmission broke again. 2,400. - 3,000 to fix. | |||
| 02/20/2010 | 88000 | ||
| I have a 2002 ford explorer eddie bower that i bought new. i have 88000 miles on it and roughly 3weeks ago the o/d light started blinking and the check transmission warning comes up. took it to the dealer and they told me that i need a new or rebuilt transmission costing between $2,200-$3,500. this seems to be a common problem with the 2002 explorer. | |||
| 03/29/2010 | 106000 | ||
| 2002 ford explorer eddie bauer edition. while shifting the car from park to reverse the shifting lever simply snapped off, leaving the car stuck between park and reverse. the piece of aluminum where this shearing occurred is unbelievably weak material. i have researched on the internet and found hundreds of people with this exact same issue for this exact year of explorer. the estimate that i received for repairs exceeded $2,000, as they have to replace the entire steering column to correct this manufacturer defect. there has been no recall issued for this, however, the frequency of the problem, the range of mileage this continues to occur in (95-106k), and the extremely high cost to fix, in my opinion, should require manufacturer assistance | |||
| 03/28/2010 | 61572 | ||
| Was driving on flat road car started to shift funny car slams into gear problem happens every time the car shifts second gear to third gear vehicle needs new transmission | |||
| 03/10/2010 | 109523 | ||
| Od light blinking after about five (5) miles. no one can say what the problem is but the cost to replace the transmission is to much. ford should be ashamed. | |||
| 03/17/2010 | 100000 | ||
| March 17th, 2010: wife calls me at work and says she was bringing my daughter home from school and the explorer 2002 tranmission started slipping and the check engine light came on and the o/d light was flashing. she was able to drive it home until i could look at it. i drove it later that evening and determined that it was slipping between 2nd and 3rd hear and the check engine light is on. on march 19th...i drove to autoparts store and had them read code from computer: p0745. i did alot of research and it appears that the intermediate band may have broken and transmission needs repaired/replaced ($1500-$3000???) i will be contacting ford on monday march 22nd, 2010 to take it into shop and have them determine what they think is wrong. seems to be a very common issue... it is a safety issue due to the fact that the car transmission slips during acceleration and starts to slow possbily causing someone to hit vehicle from behind. sometimes it kicks it in abruptily...jerking during the gear switching...dangerous!!! | |||
| 12/01/2009 | 100000 | ||
| 2002 ford explorer o/d light flashes, the gear slips and truck lunges hard forward. this occurs everytime you accelerate into 1st two gears. did a search and learned it is common transmission problem for these vehicles, ford is aware and does nothing to correct the issue. | |||
| 03/18/2010 | 65000 | ||
| 2002 ford explorer bad transmission. tha car has 65,000 miles on it | |||
| 03/15/2010 | 107058 | ||
| I was driving home from work yesterday afternoon, and my o/d off light began flashing. i pressed the o/d off button to see if that was the problem, and it did not do anything. i noticed that the car began having trouble when trying to shift gears while accelerating. once the car does shift into the correct gear there is a strong jerk. once i got home, i turned the car off and back on to see if the light was still flashing. it was not at first, but after driving a mile or so, it begins flashing again. i took it back to the dealership since i purchased this car less than a month ago. they stated that the solenoid transmission pack needs to be replaced, and that the part alone will cost $860. my family is living on one income right now, so we do not have the money for costly car repairs, especially when this seems to be a common problem and should be recalled by ford to fix. | |||
| 03/14/2010 | 96233 | 1 | |
| When i was in the highway the transmission in the ford explorer 2002 begin to slipped in the middle of the highway, was a danger situation but when i put manually the change to the 3rd gear , start to run again and speed up. then the o/d light begin blinking, and the transmission continue with constant slip all the way. the transmission is broken and i need a replacement. when i look up in the internet for this particular situation find a lot of narrative with the same issue. the ford explorer 2002 only have 92,000 miles. *tr | |||
| 01/14/2005 | 24000 | 1 | |
| The 2002 ford explorer transmission has well documented issues. these complaints are all over the internet. the transmission fails in as little as 23,000 miles and needs a complete re-build. i have spent over $5000.00 in repairs and extended warranty service on this transmission alone. ford won't do anything to help the consumer. what can this agency do to help? *tr | |||
| 03/05/2010 | 144008 | 1 | |
| After driving off the lot with my car the o/d lights start blinking and check transmission light come on so i turn around and go back to the dealership they check and say oh its probably just the trans fluid needs refilled...so this was one march second here it is march 13th and i'm without a car because on the fifth the car would drive so weird now guess what like all ford owners of this yr its transmission is gone. *tr | |||
| 02/14/2010 | 103000 | 1 | |
| My son owns a 2002 ford explorer. last year his transmission began experiencing problems where the overdrive light started blinking, it was shifting very hard and sometimes it would even just go into neutral out of the blue. i took it to the local ford dealership where their transmission technician told me it was easy to diagnose because it was a very common problem, so i was forced to replace the transmission in the fall of 2009 with a used one that i found at a recycling center. last month my son was leaving the driveway of a friends house and the replacement transmission begin doing the same thing as the first one but only this time it made a loud bang and stopped moving. my son got out of the truck to find that the transmission exploded and all the fluid leaked onto his friends driveway. i have found through researching on the internet that many people are having the same identical problem, so my questions is, what is it going to take to make ford admit that the transmission is defective? my sons truck only has 103,000 miles on it and it will be on its third transmission! this is becoming way to obvious, he could have been hurt or killed if this had happened on the interstate not to mention the environmental impact. *tr | |||
| 06/01/2009 | 80000 | 1 | |
| Transmissions of the 2002 ford explorer seems to have numerous issues. i have had my transmission fixed twice, but there are numerous reports on-line with the same issues. i have addressed with ford, but they do not see it as a safety issue. when a vehicle does not shift into gear as you pull into a roadway, it is very much a safety issue. i would just like your office to review these issues as a safety concern. please read the on-line postings of people that own these vehicles. thank you for your consideration in this matter. *tr | |||
| 08/15/2008 | 84000 | 1 | |
| - ford tsb # 06-4-4 (binding during turning); solution is limited slip clutch pack replacement - ford tsb # 05-23-3 (rear diff. hum); solution is axle repair kit - ford tsb # 4-24-17 (5r55w transmission - no 3rd gear or slipping 2-3 shift); solution is replacement of intermediate clutch bands - chronic o/d light blinking with dtc p0755 (pressure control solenoid b circuit malfunction) this is just the list of issues i don't have the capability to properly troubleshoot. i have done a lot of other work already myself which i won't mention. ford is aware of these problems with many 02' explorer's as i have read. in my opinion, these problems should be corrected at no charge to the owner as these problems are not isolated cases. *tr | |||
| 01/01/2010 | 109000 | 1 | |
| Overdrive light turned on and now trouble shifting from 1st to 2nd gear. car did this 25,000 miles ago but adjusted itself. *tr | |||
| 03/06/2010 | 129500 | 1 | |
| Like many others before me the o/d off light started blinking, i also checked the manual what do my eyes see blinking o/d take in for service==yea guess what? needs a new transmission. i still owe $7900 on this vehicle. cost of jasper transmission $3550. don't know bout rebuild vs rebuilt but have to go with best warranty since now i will have so much invested in this that i will have to drive it until the wheels fall off as will not be able to afford to get rid of the piece of trash vehicle it has turned out to be. *tr | |||
| 03/06/2010 | 110000 | 1 | |
| 2002 ford explorer. transmission od light flickering, will not shift. had been rebuilt once and had not had it 3 month and doing it again. will not purchase another ford vehicle again. *tr | |||
| 03/10/2010 | 93000 | 1 | |
| Trans started slipping,od light started blinking, check engine light on,went to dealer stated that need new trans. *tr | |||
| 03/01/2010 | 151900 | 1 | |
| No event led to the failure the column mounted shift lever broke off when shifting into reverse from park, occurred once car cannot be operated without shift lever. no replacement part available without replacing the entire steering column assembly. the part that broke is easily serviceable and could be replace if sold separately from the column assembly column assembly is $1400 for part only. *tr | |||
| 11/24/2009 | 135568 | 1 | |
| Automatic transmission hard shuddering between 50-70 mph with o/d off light blinking. exactly the same as the more than 2000 other complaints on this same vehicle. took it to ford dealer who charged me $250 to tell me that they could only reproduce the problem once, but when it happened it was heavy. despite that they said nothing was wrong because they could not reproduce the problem again. i drove it 2 more months until the shuttering was very bad and also got the check engine light with codes p0775 and p0735. now they want to replace my transmission for $4100. this defect leads to a very dangerous situation as it happens at high speeds and causes the driver to believe they may have hit something and possibly swerve off the road. *tr | |||
| 01/14/2010 | 109000 | 1 | |
| O/d light blinks all the time. transmission slips and clanks. *tr | |||
| 02/26/2010 | 147280 | 1 | |
| I have a 2002 ford explorer while i was coming home the od light came on and the check trans. came on. there was no problem leading up to this it just happened. so take it to the ford place and they say needs new transmission. i still owe 3,000 on it that is also the price of the new trans. the trans. has never used any fluid . i need help! *tr | |||
| 02/10/2010 | 120000 | 1 | |
| The o/d light on my dash of my 02 explorer started blinking . it takes a while and struggles to get to 30mph, when it finally reaches 30 it slams into gear and acts fairly normal. the next day, it wouldn't get above 20mph. we paid for a new tranny ($1732) and paid a certified mechanic to put it in ($225, which does not include the cost of the fluid). the problem was not fixed. we then bought a $75 electronic range sensor, mechanic put it on, and still the same problems. it is now still in the shop (3 weeks, now) and we have spent about $2100 and my car is still not fixed! we are a one income family and cannot afford the continued negligence of ford. *tr | |||
| 03/01/2008 | 1 | ||
| I was driving under normal conditions when my 2002 ford explorers transmission began to bang and clunk into gear...apparently this is a popular problem among the explorers and really should be recalled. a new transmission and $3,000 later.... *tr | |||
| 02/26/2010 | 94000 | 1 | |
| 2002 ford explorer transmission problems. we bought this truck in jan of o4 with 40,000 miles on it. around 50,000 it started shifting funny, like missing a shift and banging into gear. went to dealer and had system flushed. had computer reflashed around 80,000 miles and reverse solenoid replaced along with flushing again, wow what a shock on the racks was 2 other explorer getting new transmissions. shortly after the o/d light started flashing then went out. now it came on again. went to dealer they said without the light on they couldn't say what is wrong for sure. might be a accumulator or band. suggested it would be better to get a ford remanufactured trans that has all the problems corrected. this would cost over 3,000. he told be to keep driving it till the light starts coming on regulary then come in. if my trans is sealed from the factory with no way to check or add fluid, which by the way is just stupid. and there have been articles that have said that ford might have shipped the transmissions with the incorrect fluid. they need to man up and fix these problems. i have been a ford owner for over 20 years and cant believe with all the problems they haven't been forced to recall this trans before it fails and kills someone. or maybe that's what it will take. *tr | |||
| 02/08/2009 | 11000 | 1 | |
| O/d light continuously blinking, transmission slipping and engine revving up causing lots of jerking everytime i drive my 2002 explorer. in order for me to drive my suv i have to turn the o/d off...and sometimes the engine will continuously rev up even when the o/d is manually turned off. there are too many people with this problem for it to continue to be ignored. please help us consumers.*tr | |||
| 03/01/2010 | 130000 | 1 | |
| Transmission failure on my 2002 ford explorer. transmission has always had so-so performance. hard shifting into gears. now is going to cost me $3500 to repair. *tr | |||
| 02/19/2010 | 118225 | 1 | |
| 2002 ford explorer eddie bauer has had the od light come on driving down the road. the rpm's increase and shifts from gear to gear hard. pulled over to figure out what is wrong and problem went away. light has continued to come on and off at random times and noise continues as the light is on. the problem occurs of and on. problem first began in aug 2009. have had this problem occur this past week. have been told that we need to have a over haul of the transmission to fix current problem. *tr | |||
| 02/24/2010 | 104900 | 1 | |
| The o/d off light started to blink and when i pressed on the gas pedal the rpm's went up like crazy the car was hard to shift. *tr | |||
| 01/13/2010 | 41181 | 1 | |
| Transmission failure od blinking repair new trans but still has the same problem 42 k miles ford explorer. *tr | |||
| 12/12/2009 | 120523 | 1 | |
| My 2002 ford explorer has a transmission failure. the od light is blinking. and it shifts hard with gears. also makes a knocking noise when trying to shift. when i try to go, the rpm just runs high and the truck does not move. when im driving and it needs to shift to another gear, it just rems and doesn't shift. *tr | |||
| 02/23/2010 | 130000 | 1 | |
| I have a 2002 ford explorer. i bought ti used with 64,000 miles on it. replaced both rear wheel bearings. i have also replaced all struts and coils springs. i have an engine light on for a intake gasket problem. then on my way home from work today my o/d light came on. my truck has 130,000 miles on it. before i purchased explorer i found out it was in a rear end accident. *tr | |||
| 02/19/2010 | 1 | ||
| O/d light flashing and then transmission warning came on in 2002 eddie bauer explorer. ford dealer quoted $4500 to rebuild transmission. *tr | |||
| 02/10/2010 | 138000 | 1 | |
| O/d light flickering and transmission is slipping. will not go into gear without a violent jerk and sometimes wont go into gear at all. car has to completely idle before you can press the gas which is very dangerous because i will sometimes be in the middle of the roadway or driving down the road or crossing over traffic to the left after a stop at a light. *tr | |||
| 06/18/2008 | 75000 | 1 | |
| I pulled up to the gas pump and put the explorer into park. as i got out, it started rolling backwards..as it rolled backwards approximately 10 feet, i hung on to the door and was able to get back in and bring it to a stop. i sat there in shock for a minute as several people who witnessed this were in horror..i put it back into park.i was lucky the explorer did not hit another car,any people or run me over!! since that time,about 2 years ago,i have a hard time with putting the car in park at times..it seems to get stuck around reverse..so, i am very careful to make sure when i put it in park,it is in fact,in park! *tr | |||
| 02/20/2010 | 137000 | 1 | |
| The rpms were spiking the o/d light started blinking and then the car would not shift correctly. *tr | |||
| 02/20/2010 | 122000 | 1 | |
| Ford explore 2002 4.0l v6 sudden and total failure of the automatic transmission at 122,000 miles. od light flashes and transmission inspection by mechanic reveals it is junk. despite careful maintenance this suv is the worst vehicle i have ever owned the list of problem on this vehicle have nothing to do with the operation or maintenance of this vehicle. it is possibly the most poorly engineered vehicle since the vega! *tr | |||
| 01/31/2009 | 96420 | 1 | |
| Shortly after purchasing our 2002 ford explorer xls, we began experiencing delayed shifting on occasion. the problem continued to get worse until occasionally, after making a turn, it would slip out of gear impeding acceleration in traffic situations. it also hesitates going into gear after backing up out of parking spaces. this almost caused us to be hit from behind one day when another driver backed out of a parking spot behind us without looking. luckily it went into gear just in time so that i could move the vehicle back into the parking space and out of the way. eventually the o/d light began to flash and now the transmission slams into high gear and downshifts hard when coming to a stop. my concern is that this in not an isolated problem with just our explorer as i have read numerous reports of the exact problems. not being able to move the vehicle in traffic poses a serious safety concern that needs to be corrected. *tr | |||
| 02/19/2010 | 135000 | 1 | |
| Owned 2002 explorer since oct 2004- within 10 months of owning car i had to have the transmission replaced. i had purchased the extended warranty, other than deductible, the replacement was covered, minus the fees for rental car for 3 days. now, feb 19, 2010, my o/d light started flashing and transmission is out again; his time the full expense plus rental car will be out of my pocket and cost will be between $1800-$2800 depending what all needs to be fixed and replaced once it is opened up in repair shop. *tr | |||
| 12/15/2009 | 129000 | 1 | |
| Transmission slips from second to third. emailed ford, they are not recalling the transmission even after hundreds of complaints. *tr | |||
| 02/19/2010 | 150000 | 1 | |
| Ford explorer 02' the o/d light started blinking later on after the car resting in driveway the truck would not move forward or backward, tires wouldn't spin nothing! truck had to be towed and transmission was at fault. this appears to be a common problem with this make and model. *tr | |||
| 12/12/2009 | 110000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact was driving approximately 40 mph on normal road conditions. the over drive warning light illuminated. the transmission began to slip without warning with an increase in the rpm's. the transmission only shifted into the first and second gear. in addition, the transmission slipped unexpectedly into third gear. the driver pulled over to the side of the road. the engine was turned off. the vehicle was restarted and the over drive light reset. the vehicle was able to resume operation. the vehicle was taken to an independent mechanic. the technician recommended replacement of the transmission. the vehicle has not been repaired for the malfunction. the failure mileage was 110,000. | |||
| 02/18/2010 | 1 | ||
| O/d light in 2002 ford explorer starts flashing. dealer told me will need a new transmission. after some research seems this is a common problem in this particular year make and model car. *tr | |||
| 01/15/2010 | 66500 | 1 | |
| 2002 ford explorer transmission,4.0 v6. od light flashes, check engine light,. transmission hesitates then clunks into gear. i took car to garage, had the solenoids replaced, fluid and filter. still have same problem. *tr | |||
| 02/17/2010 | 102000 | 1 | |
| $4000 to replace my transmission on my 2002 ford explorer...o/d light blinking and check transmission message came up on the message center. seems like this is a common occurrence amongst this car... *tr | |||
| 02/11/2010 | 115000 | 1 | |
| My wife was driving our 2002 ford explorer home last week when she was approaching a red light. she noticed the o/d light began to blink very fast and when she went to pull away, the vehicle shifted to 2nd but would not shift to 3rd gear and the rpm's would go real high. could not go above 30 mph. did some research on the internet and appears to be a common problem. what is it going to take to get ford to correct the problem. maybe it will have to fail to someone on the freeway and someone gets hurt. vehicle had 115k miles. something needs to be done instead of recalling cheap fixes. this is not the first problem with this vehicle. we also had broken rear coil springs that i had to fix 3-4 years ago. plus there has been several recalls already on this vehicle. sounds to me like these vehicles should be scrapped. *tr | |||
| 02/13/2010 | 59000 | 1 | |
| I own a 2002 ford explorer with 59,000 miles on it. my suv has never been used for towing or unusual fast driving. the automatic transmission now randomly allows for unusually high rpms before changing gears. this resulted several times in rear wheel slipping and loss of control of the vehicle. when making a u-turn, the rear end of the car spun out into an unintended adjacent lane and nearly caused an accident. also, a simple left turn onto a two lane road resulted in the rear end of the car going off of the road. the transmission is now making noises and changing gears slowly. from researching online, it is apparent that this issue has been reported thousands of times with the 2002 ford explorer. estimated costs to repair design flaw range from $2700 to $4000. *tr | |||
| 01/23/2010 | 157000 | 1 | |
| Event/situation: hesitates and chokes at 40-45 miles per hour when trying to accelerate, along with a slight rubbing sensation felt through the steering wheel and gas peddle. they advised replacing the upper ball joints. they also stated a weak battery which was replaced. this did seem to fix various faulty false electrical issues: interior lights staying on and false light/dashboard readings. faulty transmission, emissions or plugs/wiring have been possibilities. i've taken it to goodyear who recommended changing out the plugs and wires, along with a flush. i've been told that flushes can ruin parts on older vehicles and cause other expensive problems. i found a few websites were there are many other customers having these same issues with the 2002 ford explorer. ford has been notified and aware of these transmission issues and expensive problems, covering up with other little recalls like the wiring harness. i, like many, are being forced to pay for faulty transmissions. i believe this needs to be investigated and make ford pay for recalls and repairs. it has been taken to the ford dealership for its oil change and a wiring recall approximately two weeks ago, in january 2010. here is the website with many other ford explorer official complaints who demand a responsible/reliable recall fix from ford. http://www.carcomplaints.com/ford/explorer/2002/transmission/o_d_light_is_blinking.shtml. *tr | |||
| 02/23/2009 | 110000 | 1 | |
| I have a 2002 ford explorer v6 and the o/d light has been flashing periodically for the past year. the 'check engine' light also comes on at various times. recently, the transmission shifts 'rough' and at abnormal times. *tr | |||
| 02/10/2010 | 60512 | 1 | |
| Faulty transmission on 2002 ford explorer. od light flashes and transmission will not shift. if continued to be driven transmission will fail. this is the second time this has happened to me on the same vehicle. *tr | |||
| 12/04/2009 | 119000 | 1 | |
| On dec 4th 2009, my 2002 ford explorer was driving fine one minute and the next the o/d light started flashing. i turned off the ignition and restarted the vehicle. the o/d light blinking went away. the very next day again, with the light once again flashing, the vehicle refused to move forward when gas pedal was engaged; however the rpm revved up between 3 and 4. throughout that same day, i attempted to get vehicle into drive mode...eventually the vehicle just inched forward and finally stopped moving altogether. after a consultation with my local transmission repair shop.. i was dishearten to learn that in order to repair, what he described as a bad transmission, which is very common with the 2002 ford explorers..i'd have to pay $2868....since this incredible revelation, i'm discovering ford knows all about but refuses to do the conscionable thing and recall these defective, dangerous but costly vehicles. i regrettable paid the $2868 repair charge for a rebuilt tranny with absolutely no assistance from ford. my vehicle is paid off and i really cant afford to just invest close to 3k in a vehicle that should've been recalled and fixed especially since the ford corporation is fully aware but doesn't care about the people who still buy american and want to continue supporting american made products. but since ford refuses to stand behind their product, it may force a loyal customer to go elsewhere in the future when purchasing a new vehicle. my vehicle was recently repaired on 2/8/10.. so far i've driven it once... so far so good...i received a better warranty from my tranny shop than the ford company was willing to stand behind. the drivers side door ajar alarm chimes while door is securely closed. the locking mechanism opens and closes. this issue is also known and a problem for the 2002 ford explorer and yet still no recall... thank you for listening to my complaint. *tr | |||
| 05/28/2009 | 80000 | 1 | |
| I own a 2002 ford explorer limited. this past may my explorer's o/d light began flashing. i nearly immediately took the vehicle in for service, and the transmission was wrecked to the tune of $2,500. after much internet research is seems as though many thousands of other consumers are having the same issue with this vehicle and ford seems to be doing nothing to take responsibility for their mistakes the way that toyota has! *tr | |||
| 02/05/2010 | 151000 | 1 | |
| O/d off light suddenly started flashing in 2002 ford explorer. was just driving and the light started flashing. also, there is hard shifts when placing the suv in drive or reverse. *tr | |||
| 01/28/2010 | 91250 | 1 | |
| My 2002 ford explorer transmission light and o/d light is blinking and my transmission next to be replaced or rebuilt. i've heard of many similar complaints from 2002 explorer owner like me. is there any recourse for me if knows about this why don't they step to the plate and offer a fix for this problem. ford is enjoying a lot of success and it's a shame they can't take care of their loyal customers like me and others. *tw | |||
| 12/05/2009 | 160000 | 1 | |
| I have a ford explorer xlt 2002, and at 160 000klm the transmission started to have a hard time getting through p-r-n-d-1-2-3, without going through a hard clunk after looking at universal joints, bushings, crossmembers and diff slake i realized its the transmission. after 2000 klm the od light started flashing, and it's getting worst... this truck is like a gm , when problems start they all follow through one after the other. what a lemon. had to go 2000 klm for a christmas gathering with all family and kids, and all came from parts of the world cause parents are getting very old. so i had to put my family through sad time and not go to the get together of the lifetime. ford didn't come through for us. *tr | |||
| 02/01/2010 | 138000 | 1 | |
| The transmission started slipping and the o/d off started blinking. the transmission slipping has gotten progressively worse. *tr | |||
| 02/04/2010 | 1 | ||
| I own a 2002 ford explorer suv and have had problems with the overdrive light flashing on the dash, causing the vehicle to slip into and out of neutral. i executed an online search as most do to correct the problem and was amazed at the thousands of good folks with the same problem. most contacted ford and were told that they needed to go to the dealer that resulted in changing the transmission at the cost of the owner. later the same problem arose after these people spent thousands of dollars to fix this. this is a safety issue to say the least... a vehicle that shifts gears erratically, uncontrollable rpm, and braking issues via recall 09s09 (speed control system modification) is not fixing anything but vehicle fire safety. this is a problem that needs serious attention, as a vehicle like my own slipping in and out of gear, might possibly have a catastrophic failure and injure the occupants of the affected vehicle/ and or others. i encourage the investigating officer to search the web for o/d light flashing on the web to see the scope of the problem. this is a safety issue....... *tr | |||
| 02/02/2010 | 108000 | 1 | |
| Transmission failed suddenly on a 2002 ford explorer. i have read many other people with these issues. our explorer only has 108,000 miles and i have never owned a vehicle that needed a transmission with that low of mileage. i was driving down an interstate when a bunch of lights came on such as the overdrive light blinking followed by the check transmission light and service light. my truck started grinding when trying to shift and ended up shutting down right on the interstate with people going 65+ around me honking. i had to have 2 people push me off the road because the truck wouldn't move. it will start, but won't go into gear and i was told the transmission is destroyed. *tr | |||
| 01/21/2010 | 173000 | 1 | |
| While driving on the interstate, i noticed a severe jerk in the back end of my 2002 ford explorer. once i slowed down, the o/d indicator started blinking and the vehicle wouldn't shift from 4th back into over drive. i have received notification from my mechanic that the transmission would need to be replaced. i noticed that there are over 800 such complaints of this particular problem on a troubleshooting web site. *tr | |||
| 11/03/2009 | 170000 | 1 | |
| Transmission shifting failure on a 2002 ford explorer. *tr | |||
| 02/01/2010 | 140000 | 1 | |
| 2002 ford explorer - o/d light comes on and check transmission light. dealer indicates new transmission needed. check internet sites, several sites with numerous complaints of transmission replacement. *tr | |||
| 01/29/2010 | 94500 | 1 | |
| 94,000 miles; overdrive light blinking. *tr | |||
| 01/30/2010 | 143129 | 1 | |
| I was stopped at a stop light during a snow storm and proceeded forward when the light turned green. as i accelerated and the vehicle shifted gears the o/d light started blinking and the transmission acted like it was in the neutral position. now the check engine light is on. *tr | |||
| 10/25/2009 | 1 | ||
| I bought the used explorer from a ford dealer in 2008. it had 50,000 miles on it when i bought it. at 72,000 miles while going on a trip for the day the vehicle began revving at high rpm's before shifting into gear. i traveled approx. 5 miles to my destination and parked the vehicle for the day. i knew it was the transmission, but did not know how extensive it was. i could not check the transmission fluid because that year they did away with a transmission dip stick and the only way to check the transmission fluid was to crack a bolt located on the transmission housing under the vehicle. boy ford does not make things easy to check easy things like transmission fluid any more, i had the vehicle towed to a transmission place and they later told me the transmission was destroyed. $2,800 , after doing research this is a real common issue and should be addressed. *tr | |||
| 01/24/2010 | 150000 | 1 | |
| My od light was blinking, my rpms would go up and my vehicle wouldn't move. transmission problems. *tr | |||
| 01/28/2010 | 1 | ||
| My o/d off light is flashing in the truck. *tr | |||
| 01/28/2010 | 89500 | 1 | |
| Owner of a 2002 ford explorer xlt and continually have the over drive off light flashing on the dashboard. also the transmission slips and when i take it in to dealer they tell me that they can't do anything about this. i feel that this is a real safety issue and a national recall is in order. if you search the web you will find hundreds if not thousands of this exact same case. please look into this asap! tw* | |||
| 01/24/2010 | 137980 | 1 | |
| Overdrive light flashes slipping in gears transmission going out. *tr | |||
| 01/17/2010 | 53151 | 1 | |
| My 2002 ford explorer has 53,151 miles on it and the transmission failed. i was not involved in any automobile accidents nor did i abuse this vehicle in any way. the first indicator of a problem was the o/d off light began to blink intermittently. then the service engine soon light came on. after that the transmission was slipping and taking an excessive amount of time to shift gears. i have maintained this suv with regular oil changes as well as other routine maintenance. this is my only vehicle and i need it to commute to work so i had to have it repaired. i called the ford consumer hotline and explained the problem. they refused to give me any assistance: no courtesy repair nor any discount on another transmission. i purchased a remanufactured transmission and had it installed. it was an extremely costly repair. *tr | |||
| 12/15/2009 | 92000 | 1 | |
| Od light flickering. diagnosed as transmission torque converter problem. many have reported this problem with explorer xlts and ford has done nothing but make $1000 each time. causes transmission to slip. *tr | |||
| 01/20/2010 | 49653 | 1 | |
| I was driving home from work tonight and my 2002 ford explorer would not go into shifting gear. it started bucking a little when i slowed down and tried to accelerate again. the o/d light starting blinking like crazy. by the time i got home i could only drive about 25 miles an hour. i only have 49,653 miles on my vehicle!! my warranty for 6 years is gone but i can't afford to get a new transmission. i went online and was shocked to see how many people this has happened to. please force ford into a recall. i bought this new and have taken excellent care of my vehicle hoping it would last for a long time. *tr | |||
| 01/02/2010 | 1 | ||
| 2002 ford explorer rattle from trans,o/d light flashes when going up a hill. does not shift properly sometimes. *tr | |||
| 09/10/2009 | 102000 | 1 | |
| 2002 ford explorer transmission failure, had do replace transmission at 102,000 miles. *tr | |||
| 01/13/2010 | 95000 | 1 | |
| Transmission is slipping and the o/d light is blinking. *tr | |||
| 11/08/2009 | 87277 | 1 | 06/18/2003 |
| Tl*the contact owns a 2002 ford explorer. the contact stated that the module that controls the four wheel drive failed while driving 25 mph. the contact took the vehicle to a ford dealer to have the four wheel drive module replaced. the dealer informed the contact that the modules were on back order and would not be available for 30 days. the contact is concerned about the safety risk during inclement weather and rainy days. the failure mileage was 87,277. updated 02/1710 *bf updated 02/19/10 | |||
| 06/18/2004 | 61299 | 2 | 01/21/2002 |
| Tl*the contact owns a 2002 ford explorer. while driving approximately 25 mph on normal road conditions, the engine rpm's increased excessively high. there was a no power response when pressure was applied to the accelerator pedal. the transmission failed without warning. the vehicle was towed to an authorized dealer for inspection. the transmission was replaced. in addition, on a separate occasion the identical failures occurred. the vehicle was taken to an independent mechanic who stated that the transmission needed to be replaced. the vehicle is in the process of being repaired. the failure mileage was 61,299. the current mileage was 155,000. updated 2/17/10 *cn the consumer stated the transmission was not shifting into 3rd gear. the transmission was replaced twice. updated 02/22/10.*jb | |||
| 01/03/2010 | 1 | ||
| 2002 ford explorer transmission - overdrive symbol flashing - no indication that the transmission was failing. the vehicle would not go pass 3rd gear. *tr | |||
| 01/08/2010 | 58000 | 1 | |
| 2002 ford explorer transmission multiple failure- this transmission was replaced as defective two time, first at around 60,000 miles then again at near 150,000 miles. now the transmission has failed again, this time failing to shift while entering a busy highway then erratically slamming into gear then revving high and slipping as traffic maneuvered to avoid the slowing vehicle. *tr | |||
| 01/08/2010 | 108150 | 1 | |
| Transmission sputters and jerks in third gear around 40mph. i bought this car used with 108,000 miles on it. this is my second day driving it, and i'm worried i just wasted thousands of dollars! from all the consumer websites i have read ford is aware of this problem and is doing nothing to rectify the situation. please recall this transmission and make ford fix my car. luckily there's a lemon law in my state and the dealer i purchased from will have to help me out. *tr | |||
| 08/02/2009 | 1 | ||
| The 2002 ford explorer has a severe transmission issue that needs to be researched. my ford transmission dissengages when you break. this is a defect and a safety issue. since i don't know when the transmission disengages i will rev the engine (thinking the car should go forward ) and the engines revs then after a delayed response will slam the car into gear and jerk the car forward. this jerk could cause me to hit something or someone since i'm not expecting the car to make that response. there are a large people experiencing transmission problems with the 2002 ford explorer transmission (see reference below) i think nhtsa should do an investigation on the issue to see if there is really a systemic issue with the 2002 ford explorer transmission that should be recalled and possible safety issue: reference: http://www.carcomplaints.com/ford/explorer/2002/transmission/ http://www.lemonlawclaims.com/2002_ford_explorer_transmission http://www.fordproblems.com/explorer/transmission-failure.shtml. *tr | |||
| 12/15/2009 | 160000 | 1 | |
| While driving with my family on a busy expressway in chicago,my transmission began to flash warning lights,check transmission,o/d off light started to flash and check engine light turned on.transmission also started to surge and slow down.i reached a spot where i could pull over and checked the owners manual. the manual said to see the ford dealer,in which i did.they acted as if they didn't know what the problem was. the service manager said he would have to hook it up to a computer to see what the problem was($200.00)the told me i needed anew transmission.($2,500.00).through research onlineautobeef website i found that ford motor co. has known about this transmission problem for years! i called other ford dealers to find out what they would say. they all wanted me to bring it in and put it on their computers. (around$200.00)i'm glad i was driving instead of my wife! i wonder how long it will take ford to admit that they have a defective transmission? they continue to act like you're the first person to have this problem and charge you a couple hundred dollars to check it out.real good scam. *tr | |||
| 01/03/2010 | 93000 | ||
| Tl*the contact owns a 2002 ford explorer. while driving at 65 mph the transmission failed. the vehicle almost caused a crash on the highway. the contact called the manufacturer and is waiting on a response regarding the repair. he contact feels the transmission for this year make and model should be recalled since their are numerous complaints regarding them. the failure mileage was 93,000. | |||
| 11/15/2009 | 73000 | 1 | |
| Taking kids to school transmission failed -pulled out into traffic from stop trans. was in drive 1st ok 2nd ok third would not engage & engine overreved. this caused very dangerous near miss & potentially multiple car pile up- i received no warning light check engine anything was running fine with no signs of trouble just,went out. *tr | |||
| 12/30/2009 | 105000 | 1 | |
| Ford explorer 2002 - transmission failure. *tr | |||
| 12/28/2009 | 74000 | 1 | |
| I have had to replace my transmission twice in the past 18 months and now it's slipping again. it just happens all he sudden and my car ramps up and then takes off jerking us as we are driving. it's ridiculous that this hasn't been recalled already. the o/d light comes on and it ramps up to 4000 rpms before i have to take my foot off the gas to get the transmission to switch. *tr | |||
| 12/01/2009 | 1 | ||
| I noticed around july of 2009 that my 2002 ford explorer was acting like it wasn't getting any gas. i had it hooked up to an analyzer and they told me i needed to replace my mass air flow sensor. december 28, 2009 - $135.00. so i did, it still would not shift into any gears. i was having to shift the gears myself by letting off the gas a little and then accelerating again. turns out my transmission is going out and the car only has 110,000 miles on it. *tr | |||
| 12/10/2009 | 81000 | 1 | |
| On nov. 28 2009, i purchased a 2002 ford explorer xlt 4.0l automatic transmission 4x4. with 80,000 miles. on dec. 10. 2009, the explorer started not going into any gear. then you have to keep trying each gear finally after a few minutes it will go into reverse, but for the first 10 minutes of driving it jerks and clangs going to different gears. dealer won't do anything. *tr | |||
| 12/23/2009 | 94840 | 1 | |
| 2002 ford explorer o/d light flashed on and off on highway engine started to race and vehicle slowed down. when trying to start from a red light the transmission feels like it is slipping. vehicle has under 100,000 miles and has always been properly maintained including a computer upgrade from my dealer (at my expense) that was supposed to fix the transmission that i complained about when the truck was still under warranty. *tr | |||
| 11/27/2009 | 92000 | 1 | |
| 2002 explorer transmission failure falls into neutral between 2&3 rd gears. looks like thousand have the same issue with no help from ford or outside agency. *tr | |||
| 12/11/2009 | 101779 | 1 | |
| Driving down the highway at 72 mph going up a slight incline with my newborn twins and 2 year old in the back of my 2002 ford explorer. the car starts jerking and sputtering and goes completely into neutral. on the highway. take it to my mechanic...transmission shot. per my mechanic, this is very very common with this year and model transmission and he said i am very lucky there wasn't more traffic and i was able to pull off to the side of the road. my truck is in the shop and has been there for almost a week, having a new solenoid pack and transmission rebuilt. *tr | |||
| 12/06/2009 | 85000 | 1 | |
| 2002 ford explorer. the transmission is under 100k miles and has already failed. $3,000.00 fix for something that should not be an issue. *tr | |||
| 12/12/2009 | 109000 | 1 | |
| On a hill, put the vehicle in drive and it rolled backwards onto someone's property while the engine was in high rpm's. it shifted into drive then popped back out again! it almost ran over my wife. *tr | |||
| 11/28/2009 | 106000 | 1 | |
| I have a 2002 ford explorer and my transmission band broke. i have kept up maintenance with this vehicle and now i have over $4,000 worth of repair. i can't shift into 3rd gear and my o/d light is blinking. i've seen hundreds of complaints on this issue and ford need to be held responsible for their product. *tr | |||
| 11/28/2009 | 110000 | 1 | |
| My 2002 ford explorer transmission went and no recall as this has been an issue to many owners. there seems to be a very large amount of people that have had to replace there transmissions once, twice and possibly three times !!!! ford will do nothing for you at all and they are very aware of the problems with this vehicle. *tr | |||
| 11/23/2009 | 127000 | 1 | |
| I bought a 2002 explorer 4x4 v6 automatic. after driving it for a while i have had nothing but drive train problems, to include wheel bearings going out right after they have been fixed at local ford dealer. the wheels almost fell off. now, the transmission is gone out and i find out that it is a normal thing to have that happen. safety, think about my 2 eight year old daughter in a busy traffic on a bridge over the mississippi river and the truck just stopped. right in rush hour! sounds like another thing where someone should step up and replace and think of the safety of the drivers and passengers. *tr | |||
| 09/17/2008 | 88023 | 1 | |
| Premature automatic transmission failure. *tr | |||
| 11/11/2009 | 123184 | 1 | |
| Sudden transmission failure on highway in heavy traffic. transmission lost 2nd gear and started slipping, jerking causing us to obstruct an intersection with oncoming traffic on highway. caused a near miss that could have resulted in a fatality. the 2002 ford explorer (v8) is parked in the driveway. i have scheduled a transmission replacement with a local shop. ford won't do anything except charge me full price to replace a transmission. knowing of inherent existing issues with these transmissions, they sold this used vehicle to my 18 year old daughter 4 months ago. come already! *tr | |||
| 11/13/2009 | 92000 | 1 | |
| It wouldn't shift into third gear. it happens all the time, and looking to get it fixed. *tr updated 11/25/09 | |||
| 11/12/2009 | 45000 | 3 | |
| 2002 ford explorer automatic transmission problems. various problems. when i first got it (at 45k miles), it would take about 20-30 seconds to engage into first gear after being in reverse. when it did engage, it jumped forward while doing it. that does not happen much anymore. if i have to slam on the brakes (dog, kid, deer runs out, light suddenly changes or someone cuts me off, etc...) the tranny slips out of gear into neutral stays there for an indefinite amount of time, then lurches forward 3-4 feet as it kicks back into gear. this has not caused an accident yet! have seen a dealer for both of these problems - 3 times. was not able to even get the problem diagnosed, much less repaired. as time has passed, i have learned to be careful and ginger with the vehicle. i shift softly and slowly, i don't gun it and do my best to ensure there is plenty of room between me and the car in front of me. now the transmission has begun slipping. i have seen multiple accounts online of people having transmission problems with the 02 explorer. i firmly believe ford needs to issue a recall. the lurching forward problem is huge! very dangerous! today it was scary. i was approaching a crosswalk and only doing 25. hikers and bikers notoriously just walk/ride through the crosswalk without looking. there is brush that blocks the view of bikes in one direction. today, a bike made no effort to stop to look for cars and bolted out into the crosswalk. i did not see him coming for the brush. i had to slam on the brakes. as he was in front of me, he caught some gravel and slid and fell in front of my car. my car lurched forward nearly hitting him. i can't get the problem fixed if the dealer can't figure out what is wrong. short of having the transmission completely rebuilt...which is what i am going to do. i really feel that ford should be responsible for the cost of doing so. *tr | |||
| 11/02/2009 | 100 | 1 | |
| Transmission failure. *tr | |||
| 11/03/2009 | 118000 | 1 | |
| 2002 ford explorer transmission problem. the vehicle has a problem with the transmission in that it will not move into 2nd/3rd gear. the car drove ok the previous day, then on my way to work -- it gave a lurch and after that would not power past 30-35mph. ford service shop has quoted almost $4k to open up the transmission and fix a valve in the valve body.. 2nd opinion from aamco -- mechanic stated that he has fixed numerous ford explorer transmissions with the same problem and he recommends replacing the transmission altogether, as opposed to trying to fix current transmission.. please investigate for class action recall/defect. *tr | |||
| 11/06/2009 | 95000 | 1 | |
| Will hesitate when put into drive or will not move at all. will make a big clunk and hesitate when put into reverse and may not move after gas pedal applied. od light flashes constantly and service light remains on 95% of time. transmission will tug hard while trying to accelerate gas pedal. while driving on highway transmission will constantly slip and gas pedal needs to be released and reapplied multiple times to stop auto from jolting/tugging. must pull off road and turn off engine to reset od light which flashes about 15 minutes after the auto has been on the road. unable to use cruise control due to the constant tugging and jolting. i will need to replace automatic transmission/power train. purchased 2 years ago from a used dealership. i started having problems with transmission about 1 year ago. the od lights started to appear regularly 9 months ago. service light has been on about 2 months now. *tr | |||
| 11/03/2009 | 47000 | 1 | |
| 2002 ford explorer. shortly after i bought my explorer after about 40,000 miles on the odometer i began to experience slipping of the transmission every time i drive it. the slipping out of gear happens at all times when i accelerate at speeds under 50 mph. what is dangerous about this is when it happens at a time that i want to get into traffic while crossing the oncoming traffic lane and the transmission won't go back into gear to allow me to complete the road crossing while cars have to apply their brakes to stop for me. when the transmission finally goes into gear, it does so with a big clank. i have personally met a number of people who own this same type of vehicle and every single on complains of the same symptoms and have had close calls in traffic due to this transmission failure. some of these people have had the transmission worked on and have paid anywhere from $1700.00 to over $2500.00 for repairs and the problems return. i have done searches on the web regarding this problem and in every site that has blogs dedicated to people who are victims of this problem, there are literally hundreds of complaints. from what i've heard this was an experimental transmission that was bought by ford from an outside manufacturer, in order for ford to save money and now we, the consumer have to pay for this problem. i feel that it is negligent and irresponsible of ford to allow people to drive their vehicles with this type of dangerous transmissions. people can cause accidents and injure passengers or cause pedestrians to be hurt or killed due to this problem. please, please look into this matter and consider declaring a recall of this transmission. please don't wait for people to get hurt before doing something about this serious problem. thank you for your attention. *tr | |||
| 11/01/2009 | 12000 | 1 | |
| I am 100% certain you have received this complaint before. my 2002 ford explorer has locked up and failed to go into the reverse gear. the number of owners who have had endless transmission problems keeps growing. *tr | |||
| 10/10/2009 | 75000 | 1 | |
| 2002 ford explorer transmission failure. *tr | |||
| 10/29/2009 | 145169 | 1 | |
| Transmission failure while traveling at high speed on interstate 64. this is the 2nd transmission failure for this vehicle, ridiculous!! *tr | |||
| 10/01/2009 | 150000 | 1 | |
| 2002 ford explorer v8 limited event leading to failure: loud grinding noise in trans. and lurching, slippage of gears. failure: transmission needs replaced. permanent failure. could potential kill someone if lurches and hits car or pedestrian. no action done yet to costly. *tr | |||
| 03/10/2009 | 1 | ||
| 2002 ford explorer(xls)one by one each wheel(bearing) hub had to be replaced!the wheels on my truck were actually about to fall off it was scary and very dangerous! it starts out with a squeaking sound like the brakes need to be replaced but no it wasn't the brakes which repairs and parts together range from $60 to $90 it was the wheel bearing which repairs and parts together range from $300 to $400!i had to get every wheel repaired one by one within 6 months so you do the math.also my (od)light flickers and my transmission slips and jumps in to gear!!! *tr | |||
| 07/01/2009 | 136000 | 1 | |
| 2002 ford explorer xlt - transmission failure - purchased new in 9-02 with extended warranty. original transmission failed and replaced at 65k miles by dealership under extended warranty. replacement transmission began slipping at 130k miles. at 136k miles, transmission shifts at random, will not engage from stop. *tr | |||
| 10/16/2009 | 14430 | 1 | |
| I purchased my 2002 ford explorer in august 2002. i have been having transmission slippage gear problems since 2003. while driving my 2002 ford explorer my transmission will slip without prior warning and just immediately stop accelerating and often completely shuts down. i have had this happen to me since 2003 and have brought it back into the dealer more than three times. two times they said nothing was found. in march 2004 they finally acknowledged that something was wrong, did a quick flush to the transmission replaced the torque and sent me back out with the problem still occurring. on 10/16/09 now the o/d off light began to blink and once again i brought it back in and now they say i need a new transmission. my vehicle only has 45,000 miles and they are trying to say that this problem is not a safety or manufactures defect!! are you kidding me? i have never driven off road, and with such low mileage, how could this not be a defect. i have luckily avoided several accidents when my vehicle suddenly slips gears, stops accelerating and i have to immediately throw on my hazards, and try to pull off the road immediately!! i researched online and found that nearly 800 others are having the same sort of transmission related problems and have posted them on auto beef. i really need someone to help me and look out for the honest, americans who have brought an amercian car and are being lied to and treated with no customer service or respect. this is exactly why americans are buying foreign made cars!! please help us and recall the transmission, and have the correct people held accountable...the maker, not the buyer. *tr | |||
| 10/16/2009 | 93000 | 1 | |
| While driving home from work the odlight began to blink and then the transmission began to slip, and would not move! i had to cut the car on and off many times before it actually began to move again. i took the car to the dealership and he said that i needed a new transmission. this is an inconvenience because i am six months pregnant, and that can be scary driving and your car will not shift into gear . *tr | |||
| 10/16/2009 | 83441 | 3 | |
| 2002 ford explorer with 83,000 miles on it's third transmission from ford. *tr | |||
| 10/01/2009 | 105000 | 1 | |
| 2002 ford explorer v6 4x4, had shifting issues occurred randomly at first when accelerating from stop at lights or pulling into intersection. the first day or so it happened sporadically so went to 2 different mechanics both stated do not need repaired and shows no codes. this has been very frustrating since i purchased this vehicle brand new in dec. 2001 and have taken good care with all routine maintenance. this problem has been even more worrisome driving with children in the car. after several close calls and almost accidents, the o/d light started flashing. new mechanic looked it over, drove it and suggested i take to a transmission place. as i drove it to transmission shop, check engine light appeared. mechanic stated transmission needs to be rebuilt/replaced-third gear band is broken. he also informed me that many ford 2002 explorers have this problem. each time it occurred there was hesitation when you press the gas, rpm's increase but slow or no acceleration. from all info i have seen in my research and based on experienced mechanics i spoke to there were design flaws in these 2002 vehicle transmissions (only used by ford for less than two years). there was no warning, the problem just started happening. i have had many other costly repair problems with this vehicle--this being the most dangerous and expensive. i am a single mom-grandmom and cannot afford to fix this $2500-$3000 problem. what do i do now?! *tr | |||
| 01/01/2007 | 1 | ||
| 2002 ford explorer transmission stutters and shifts hard. i have had it to the dealer many times and paid for nothing as nothing has changed - the situation has been worsening over time. they have changed fluids, reprogrammed a chip and test driven it many times - says they don't feel anything wrong. it is happening every day now. *tr | |||
| 10/12/2009 | 60000 | 1 | |
| Power train:automatic transmission:leaver and linkage pulled over on side of road to check trailer got back in went to put car in drive leaver fell off now i'm part way on highway had to be towed lucky i was not hit some is going to get hurt or killed cost 1200.00. *tr | |||
| 09/25/2009 | 73000 | 1 | |
| Driving down the road, o/d signal started to flash on and off. now transmission is slow and hard shifting. we replaced the pressure switch solenoid and changed transmission filter and fluid. we had it put on a computer to see what the problem was and that it what it said, pressure sensor solenoid. spent almost $400. and it didn't work. it has 73,000 miles on it. *tr | |||
| 10/10/2009 | 80032 | 1 | |
| I was driving down the highway and without warning my od off light started flicking and my car felt as if it slipped into neutral. i could not keep up to speed and my car started slowing down. i was very lucky to be in the right hand lane and could pull over to the side of the road without causing a major accident. i turned the car off and then back on and it was fine, the light was off and the gears worked as should. around 40 miles later, i was off the main highway and at a stop light, as i accelerated, the od light started blinking again and shifting was hard, then again once i was up to speed it felt as if the gears slipped, i could not accelerate and the car slowed. what saved me this time was i was off the major highway and on a side country road with very little traffic. this happened october 10, 2009. the car has not yet been serviced as it was over the weekend this happened and today being a holiday, my kids are out of school, and i will not put their lives in danger to drive to the dealership. like i said there was no warning to these events. i feel very lucky that i was able to avoid an accident. *tr | |||
| 10/07/2002 | 90000 | 1 | |
| 2002 ford explorer transmission problem, after days of not shifting right,,it finally, stopped completely,,,this has been nothing but trouble. *tr | |||
| 10/06/2009 | 80000 | ||
| Tl* the contact owns a 2002 ford explorer. when he attempted to turn the ignition switch, the steering column fractured. secondly, the rear lift-gates panel split in half. thirdly, the transmission intermittently slipped out of gear. none of the failures have been remedied. he previously filed a complaint. the failure and current mileages were 80,000. | |||
| 09/20/2009 | 89000 | 1 | |
| Transmission slip when accelerating mostly when power is needed(passing another vehicle)forced to brake harshly two times while passing another vehicle. on occasion,truck feels like in neutral after stopping at a light for about 4-5 seconds. on occasion truck stalls when putting into drive. transmission has a leak but always checked level and top up if needed. *tr | |||
| 09/02/2009 | 101090 | 1 | |
| I have a 2002 ford explorer. rear end hums and vibrates. the transmission was shifting hard from 2nd to 3rd and made a jerking motion around 40-45 mph. the transmission now has the over drive light flashing and is stuck in gear. it will not shift. looking online for a remedy, i have noticed that this is a major problem among thousands of explorer owners. just try it out yourselves, google 2002 ford explorer... very 1st hit is page after page of how terrible this vehicle and its transmission is. now i am making payments on a vehicle that is sitting in my driveway and is inoperable due to fords lack of concern about its product. they were quick to sell this vehicle! quick to take a multi million dollar bail out! take some of the bail out money and fix their product!!!!!!!!!!!!!!!!!!! *tr | |||
| 09/19/2009 | 82000 | 1 | |
| 2002 ford explorer with 82k miles overdrive light flashing. truck taken in for service and transmission needs to be rebuilt. online research shows numerous other parties with same issue. ford motor has been notified and fails to recall. *tr | |||
| 09/12/2009 | 75311 | 1 | |
| I have a 2002 ford explorer with an automatic transmission that is going bad. on my way back from a vacation traveling south on interstate 5, i notice that i'd burn a half a tank on gas from la to san diego (75miles). i didn't know there was a problem until my overdrive light on the dash started blinking & the service engine soon light soon followed. the rpm and speed does not match up and there is always a jerk when the car shifts gears. this all happened with absolutely no warning. i feel the car is dangerous to drive and am not sure what i am going to do....except i know i cannot drive it anymore. i have a wife and two young children that are in this truck all the time. now it's going to cost me over $3,000 to repair, which is almost what the car is worth at this point. the sad part about all this is ford knows that this problem exsist and is willing to let its customers take the risk of injury if the transmission gives out on a busy interstate. lord knows what'll happen if someone dies in that accident. *tr | |||
| 12/01/2008 | 90000 | 1 | |
| 2002 ford explorer xls 4.0l v-6 automatic transmission. at about 90,000 miles, vehicle started to slip while changing gears. problem worsened and now shutters during up shifting. vehicle also jumps from drive to neutral under hard braking. vehicle also hesitates during shifting. transmission will only shift after releasing the accelerator. *tr | |||
| 09/09/2009 | 68769 | 1 | |
| 2002 ford explorer, o/d light on, transmission slipping, engine light on. car has 67,000, only driven to work. one owner, brought new ford from dealer. *tr | |||
| 05/01/2009 | 1 | ||
| I have a 2002 ford explorer and i have had the transmission replaced. when it was replaced by the ford dealership i had to take it back the very next morning due to it leaking. when i got it back i was never satisfied so i eventually took it to another dealership where they told me they rebuild the transmission. now my o/d light is blinking like so many other owners but i haven't gotten anywhere with ford. *tr | |||
| 08/18/2009 | 94000 | 1 | |
| I have a 2002 ford explorer that the transmission has started to fail on, after checking online i have found that this is a common problem. *tr | |||
| 08/17/2009 | 79300 | ||
| Tl*the contact owns a 2002 ford explorer. while driving, the transmission started to shift with resistance and the over drive light flashed continually. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 79300. | |||
| 08/12/2009 | 60000 | 1 | |
| In may 2005, the car would not go into reverse. the o/d light had been going on and off for a number of days. transmission has to be replaced at a cost of $4500. car had approximately 60000 miles. in january of 2008, the engine had to be replaced due to because the timing belt went at a cost of $3000. car had 75000 miles. in august 2009, both rear spring were discovered to be broken when the car was taken in for a whining in the rear, which was the rear axle bearing. the car had 94000 miles, cost of repair was $1200. *tr | |||
| 08/03/2009 | 68500 | 1 | |
| Like so many others, i am the unfortunate owner of a 2002 ford explorer. and like the thousands of others, i am having a transmission problem - flashing overdrive light - hard shifting between second and third gears - at times difficulty going into first gear. ford is fully aware of the problem and has done nothing to rectify it. i think that someone needs to hold ford accountable. the online complaints are overwhelming. they need to fix their problems just like everyone else! *tr | |||
| 04/10/2003 | 26000 | 1 | |
| I pulled up into the drive and put the car into park. i exited my 2002 ford explorer and opened the back door, unstrapped my grandson from his safety seat. he went into the house to get a game boy so i re-entered the front seat to wait for him. i sat there a few minutes and when he came out of the house, i was exiting my 2002 ford explorer when i heard a noise. the car engaged itself into reverse. i tried to place my right foot back into the car and press on the brake, but the door knocked me down. i went under the drivers door and the front left tire began to run over me. i grabbed the underneath of the door and tried to hang on but the tire was running over my pelvic and my left leg. the car drug me on the concrete , then it stopped. i was pinned under the front driver's tire. before this injury,i had problems with this car at 26,000 miles sent it for repairs but the dealer kept telling me it was ok. the car would jerk during take off and hesitate when placed in reverse. after the accident i took it to other dealers and finally one put it on the test rack and told me it had transmission problems. not sure what ford has done with the parts. *tr | |||
| 04/12/2006 | 91000 | 1 | |
| Tranny slips on 2002 ford explorer had my kids in car did not accelerate almost got hit in an intersection. changed solenoid was good for couple months then started slipping and making clunking noise new tranny cost me $2400 @ yrs later starting again with the blinking o/d lite. *tr | |||
| 07/26/2009 | 85360 | 1 | |
| Faulty transmission. was replaced at 58,049 miles with a re-manufactured one direct from ford. 85,374 miles and it needs to be replaced again. less than 20 days after the three year warranty, but mileage is still under. this made a loud grinding noise, and was dangerous when driving in traffic on the interstate. i have two small children that ride in this vehicle and do not appreciate that this has been a known issue with this vehicle model year, there is a part of the solenoid that could literally blow a hole in the transmission, which could cause a vehicle fire, and nothing has been done to hold ford accountable by our government. we want people to buy american, yet aren't holding the manufacturers accountable for the quality of the products they put out, nor will they themselves stand behind a known issue and make it right for the thousands of consumers that gave them our hard earned money and purchased from them. i've owned five other brands of vehicles, which had more mileage on all of them than i currently have on this vehicle, and never had issues with a transmission on any of them. you ask several questions below relating to fire, damage, crash, death or injuries. it is only a matter of time before a fire or crash occurs because of this issue. a faulty transmission could cause a serious accident in heavy traffic because of non-performance, not to mention that the noise it made was very scary and i'm lucky that noise alone did not cause me to lose focus and have an accident. the government just provided millions of dollars in bail-out money to this company (again - consumer's hard earned money). perhaps if they put out a higher quality product and stood behind it their sales would've been better and we wouldn't have to give them more money to keep selling us products that are not of the quality i expect from american made. *tr | |||
| 07/20/2009 | 132000 | 1 | |
| Being doing some research online about the o/d light blinking on my 2002 ford explorer. from what i found, the results have been astounding. every issue i found on blinking o/d in my research led to having to rebuild the transmission; avg. costs being around $2600. even after the repairs, they state that the issues still continue and spend over $1000 on something else the dealers say is wrong. one site, autobeef.com, had approximately 740 complaints (i stopped reading after 150) on this issue. before i pay out over $3000, i just want to get to the bottom of this issue plaguing the 2002 ford explorer line. *tr | |||
| 07/04/2009 | 105000 | 1 | |
| 2002 ford explorer has shifting issue as a result of transmission not working properly. occurs random when accelerating from stop at lights or pulling into intersection. have been to 2 different mechanics and repaired once and has started to occur again although mechanics state do not need repaired and shows no codes. also, the fluid cannot be checked from under the hood as it is located underneath the vehicle. each oil change i have them check and the level is ok. since happens randomly does not always happen when the mechanics look at the vehicle. has been frustrating since vehicle was bought new and taken care of with routine maintenance. all mechanics are aware of this issue and just state to drive it until it fails completely and needs a rebuild or sell it before the rebuild is needed. each time it occurs usually there is not an issue just a hesitation with a slow acceleration. although, several times this has occurred recently when pulling or merging into traffic nearly causing accidents with the wife and kids in the car. from all info i have seen and based on experienced mechanics they feel there were design flaws in these 2002 vehicle transmissions. they all recommend either to sell the vehicle or be prepared to drive until they completely fail and need rebuilt. some state they have worked on these vehicles and that i am actually lucky that i have only had these problems as many of their customers have had accidents and issues through out their entire ownership of the vehicle. we have only had this issue for approx the last 2-3 years since purchased new in 2002. although, a near collision with my family and another vehicle from this issue is a serious concern. *tr | |||
| 07/02/2009 | 100000 | 1 | |
| I have a 2002 ford explorer xlt 4.0l v6 and would like to request that an investigation launched into the vehicle's transmission. the other day, as i was traveling down the highway, the o/d off indicator began blinking and shortly thereafter the check engine soon indicator light came on. in doing my research, after reading numerous online complaints related to this issue, i have chosen to seek your assistance as a means to help offset the costs associated with this wide-spread, very well known and documented problem. basically, the transmission needs to be rebuilt or replaced, at costs that range from $2,000 to $4,000. *tr thank you! | |||
| 06/20/2009 | 95000 | 1 | |
| The transmission in my 2002 ford explorer stopped working at aprox. 95000 miles ,just like the hundreds of other explorers in 2002 have and ford refuses to recall the vehicle. *tr | |||
| 04/06/2008 | 48000 | 1 | |
| I have a 2002 ford explorer, i love this car and has been perfect except for 1 major thing the piece of | |||
| 03/01/2008 | 75000 | 1 | |
| I took a trip from home in ok to canton, tx on return heard loud noise when i stopped to have the vehicle inspected i found out the front drive shaft was coming out. in march of 2008 i noticed a noise coming from the rear of the explorer. when i had it inspected i was told the rear end needed to be replaced. this cost me over $2000.00. my transmission is now slipping and after reading other complaints i fear the worse if i have my transmission checked. who do we contact to have a lawsuit started? my truck now has approximately 110,000 miles. i have replaced the front drive shaft, rear end assembly. my air bag light stays on and the rear panel below the back window has cracked. i have all the complaints listed except for the gear shifter breaking off in my hand. *tr | |||
| 05/16/2009 | 38000 | 1 | |
| When i go to or from park the car jerks and has almost cause me to get into several crashes. this happens at least a couple times a week. *tr | |||
| 06/14/2009 | 135000 | 1 | |
| Our 2002 ford explorers gear shift lever broke off in my hand while trying to shift from park to reverse. we had some trouble with the lockout in the past, but this left us stranded and required a tow. *tr | |||
| 05/01/2005 | 50000 | 1 | |
| I have had my 2002 ford explorer eddie bauer edition for 4 years. the entire time of owning this vehicle it sounds like the engine slips and lately it seems like it is getting worse. i have talked to a few car repairmen and they said that this make and model is known for this complaint. i feel like since there is an overwhelming amount of complaints for the transmission, someone should look into this. *tr | |||
| 05/30/2009 | 85000 | 1 | |
| My 2002 ford explorer eddie bauer v8 has required a transmission at 35k & 85k miles. this is a huge safety concern when the car fails without warning!!!! i'm not alone in dealing with this incredibly costly & dangerous predicament. please take action! i'm reading that the design of the transmission is apparently bad. quoting another's description: after lots of research it appears the most likely cause is worn case bore, where the pin for the 2nd gear & overdrive band servo actuator passes through the case. if the people designing these machines spent even a bit of time in their lives working with their hands on real parts they would know better than to pass a hard steel pin in a wear point fashion through a softer aluminum casting. it is no wonder so many transmissions experience this problem. you would think when my transmission was replaced the 1st time that ford would have been required to solve this problem by putting brass casings on the pins to ensure the safety of the vehicle. now, i'm having to get a 2nd transmission, & since i didn't take it to ford, they are replacing the transmission with this fix implemented. i shouldn't have to bear the $3500 needed to replace the transmission. ford should stand by their products, but since they won't, i hope that you can require them to do so! thanks! i identified this as an equipment failure because the transmission that came with the car was obviously defective to require a new one at 35k miles. my car is dead at a shop so i can't look at the transmission to give you any product information. the date i provided for equipment is the date the 1st transmission was replaced. i am the original owner & purchased the car new. i am assuming that the 1st transmission failed due to the pins. there's no way to check the transmission fluid because it's a closed system, which has also been a problem. the site detailing these problems is: http://www.carcomplaints.com/ford/explorer/2002/. *tr | |||
| 05/29/2009 | 1 | ||
| O/d off light flashing, find out solenoid pack needs to be replaced. also needs all 4 ball joints replaced. found out these are very common problems to 02 explorers. not sure if we will repair because it looks like we'll end up doing it again or the transmission will go out. we've already replaced rear end, window motor and have faded window panels and a cracked back panel on lift gate. why is the gov't not addressing these problems. this was not a cheap car - why is it acceptable to have this many problems with a vehicle? *tr | |||
| 06/01/2009 | 181000 | 1 | |
| 2002 ford explorer xlt parked nose down on an inclined driveway. no keys in ignition but vehicle slipped away and hit a lightpost 50 meters down the street. *tr | |||
| 05/15/2009 | 1 | ||
| Gear shift lever snapped off in the hand of my 110 lb girlfriend. she put her foot on the brake, went to shift the car into reverse and the part that connects the gear shift to the steering column broke off. the car was on and luckily did not make it all the way into reverse or the car would have been stuck in reverse!! she quickly turned the car off, but the transmission is not in park either, so the key won't come out! i have 2 small children and my neighbors have little ones as well. this is a dangerous safety issue. the car is not completely in any gear and the key is in it. it can't be driven so i had it towed, and like many, many others have found out, this small, cheaply made part is not available to replace. the entire steering column must be purchased through ford and replaced. i was given a discounted quote of $1900 from berge ford in az. how has this small, weak, cheaply made part not been recalled yet? are we waiting for someone to be run over and possibly killed by a vehicle stuck in gear?! *tr | |||
| 05/16/2009 | 114102 | 1 | |
| While attempting to move the shift lever on my 2002 ford explorer from park to reverse, the entire shift level fell out of the steering column. inspection revealed that the cast pot metal plunger assembly that engaged the shifting lever had a uniform crack and the entire top of the assembly had broken off. a review of the internet, specifically www.carcomplaints.com showed that this is not an isolated problem with the ford explorer series. ford has accepted no responsibility for this inherently dangerous safety defect, has issued no recall, and will not acknowledge faulty or defective workmanship and/or casting. what is probably a $40 to $50 sub-assembly part cannot be replaced even though it looks as though it could. the local ford dealership advised that the entire steering column must be replaced at a cost of approximately $1700.00. please review the website i have listed and you'll see that i am not alone and that this is not a problem, but an overall symptom of an issue that exists in various year models of the ford explorer. a component of a steering system that can experience such fatigue under normal operating conditions and which will completely break off in ones hands is simply a tragedy waiting to happen. please help us the consumer out --- investigate this problem and hold ford motor company responsible. we average citizens cannot fight and win against a major corporation but if you fail to investigate this problem on our behalf then your concerns for driver safety are no more valid than ford's claim that quality goes in before the name goes on. the service manager of the ford dealership that has my car said that he has never seen anything like this, but at the same time acknowledged that he had heard about the problem and that ford wouldn't do anything about it. help ---- this is not right !!!!! *tr | |||
| 03/12/2009 | 76345 | 1 | |
| 2002 explorer started out with alot of electrical problems and now depending on how much you push in the gas pedal the transmission starts slipping. just like alot of other complaints. had some similar trouble with it about 2 years ago dealer said had to wait till it got worse to find exact problem. *tr | |||
| 05/14/2009 | 80798 | 1 | |
| I own a 2002 ford explorer xls 4x4. yesterday while trying to cross an intersection,all of a sudden the o/d light started to flash and the transmission would not go. their was an 18 wheeler coming in which had to slam on brakes nearly hitting me and my children, i have done research on this model and the trouble with the 5r55w transmissions. their is a service bulletin on these,but no recall i feel that their is an safety issue and one that needs to be addressed this is definitely an lemon transmission and ford needs held reliable. *tr | |||
| 05/13/2009 | 118000 | 1 | |
| I am having the same problems all the other people are having that own a 2002 explorer. o/d off light flashing, service engine soon light on, car slips out of gear if you have to stop suddenly, hard to put into park, erratic shifting. please make ford recall these vehicles and fix the problems that they knew about but sold the vehicles anyway. do this before someone has to die in a wreck because then it will be too late! *tr | |||
| 03/01/2009 | 120000 | 1 | |
| 2002 ford explorer faulty transmission. *tr | |||
| 05/01/2009 | 91247 | 1 | |
| I went to put vehicle in park and shift lever broke off inside steering column. had to replace entire steering column for 1 little piece of cast white metal which i found out is a common problem with this particular vehicle. after repair was complete ,od off light started blinking and service engine soon light came on. code po755 on engine scanner which according to carcomplaint web site and my mechanic is also a very common problem with this vehicle. *tr | |||
| 04/24/2009 | 61500 | 1 | |
| I own a 2002 ford explorer, purchased new in 2001. first a few years after the vehicle was purchased, my o/d light stated flashing. i brought the vehicle to my local ford dealer as it was still under warranty. the transmission was overhauled and haven't had a problem. in 2008 i had routine brake replacement done on my vehicle at a local garage and when this was done the technician working on the vehicle noticed that my rear coil springs were broken and nearly fell out. i had this problem replaced with new shocks and springs and did not think something like this would happen because the vehicle had low mileage. now just recently with 61000 miles on my vehicle the o/d light began to flash again, i had problems shifting from park to reverse, their was a definite slip, and also noticed a few days before the light came on that their was a shudder when upshifting from 4th to 5th gear. i brought the vehicle to my local ford dealer and they determined that i needed to replace the transmission. due to the cost of this being over $4000.00, i decided to bring it to a reputable transmission repair facility. i did get a lower quote and authorized the repair. i spoke to the owner of the business and he advised me that the transmission needed to be remanufactured and they also found water or coolant in the transmission fluid. the owner also advised me of the fact that their is a vent for the transmission and it was plugged with some sort of plug which should not be their. *tr | |||
| 05/04/2009 | 1 | ||
| My 2002 ford explorer has a transmission going bad. at the end of my 36,000 mile warranty i took it in to a ford dealership who said since the vehicle just went over the warranty by less than a 1,000 miles that they would share in the cost of doing the work. it cost me approx. $700. for what i have since learned was a solenoid. now, (70,000 miles later) i'm being told the transmission is bad and needs to be replaced. *tr | |||
| 03/30/2009 | 76000 | 1 | |
| I bought a 2002 ford explorer with 19,000 miles on it also thinking what a great deal i have had the truck for 3 years it now has 76,000 miles on it. the check engine light has been coming on and the o/d light will start blinking i tow a boat so i took it to a transmission shop they said it was very common for this to happen with the year of truck that i have. they said the cause was servo piston bore what ever that means they also said that if i don | |||
| 04/04/2002 | 102252 | 1 | |
| I have a 2002 ford explorer that is now having transmission problems which will cost in the neighborhood of $3000 to fix. after doing some research on the internet i can't believe the number of owners who have the same problem. ford apparently knows of this problem and has declined to accept responsibility. i know its not a safety issue but we are having to pay for repairs of a faulty product in bad times when some of us don't have jobs. i am asking the nhtsa to help address this problem to ford. thank you! *tr | |||
| 04/25/2009 | 105622 | 1 | |
| Transmission failure. *tr | |||
| 12/29/2007 | 107123 | 1 | |
| Complainant has had difficulty shifting into park since the vehicle was purchased used in december 2007. december 2008 just after christmas vehicle rolled backwards down a slight inclined driveway. the complainant parked the vehicle and was in the home for approximately 35-45 minutes when the complainants wife asked where was the vehicle why wasn't it in the driveway. the consumer went outside and found the vehicle rolled backwards down the driveway and came to rest in the yard (grass). the complainant also noted and additional incident where the vehicle stalled and the complainant could not get the vehicle in park. *tr | |||
| 04/18/2009 | 88000 | 1 | |
| 2002 explorer, 1st incident, had od light flashing w/very hard shift. had transmission rebuilt. about 6 months later, slipping at 30 to 40 miles per hour, had transfer case rebuilt. 6 weeks later transmission slipping again at 30 to 40 mph with loud whine when stopping. *tr | |||
| 04/12/2009 | 142000 | 1 | |
| I am having the same problems all the other people are having that own a 2002 explorer. o/d off light flashing, service engine soon light on, slipping 2nd to 3rd gear, shuttering in 5th gear, told by ase certified mechanic transmission was going out. please make ford recall these vehicles and fix the problems that they knew about but sold the vehicles anyway. do this before someone has to die in a wreck because then it will be too late! *tr | |||
| 04/15/2009 | 70000 | 1 | |
| I own a 2002 ford explorer with seventy thousand miles and have the same problem that thousands of other explorer owners have. the transmission will not shift from second to third gear. having driven only a few blocks when this occurred, i returned home and at that time the check transmission light came on. from what i have read online from other owners the explorer seems to be a poorly designed and engineered vehicle. i have no expectations of you or anyone at ford doing anything to resolve this issue. *tr | |||
| 04/09/2002 | 139469 | 1 | |
| I have a 2002 ford explorer with an automatic transmission that is going bad. one day the car is fine and the next day my light when on - out of the blue. i didn't know there was a problem until my o/d off light is blinking & the service engine soon light is always on. plus, check transmission light is also lit up. this all happened with absolutely no warning. i feel the car is dangerous to drive and am not sure what i am going to do....except i know i cannot drive it anymore. i have three young children that are in this truck all the time. i've only made a few payments on it and now i | |||
| 03/27/2009 | 85000 | 1 | |
| We drove our 2002 ford explorer to visit family 1 hour away without any problem. after we arrived we needed to make a quick trip to the store and the car didn't even make it off the block before the od light blinked and the car wouldn't shift gears. it wouldn't get passed 20 or 25 mph. we had to leave the car there and get a ride all the way home. the nearest transmission shop fixed the transmission for about $1000 with a 6 month warranty. i hope it lasts and that ford will acknowledge this problem soon. *tr | |||
| 04/10/2009 | 65000 | 1 | |
| I have a 2002 ford explorer,which i bought new,the dealer has performed all scheduled maintenance, now have 65,000 miles and it needs a new transmission. i understand this to be a defect with their sealed transmission and ford wants $3800.00 to replace / rebuild. i feel this is not right and need some help with this matter. thank you very much in advance for any help. *tr | |||
| 12/26/2008 | 49562 | 1 | |
| 2002 ford explorer transmission failure at 49,562 miles. unable to accelerate. *tr | |||
| 04/07/2002 | 131000 | 1 | |
| 2002 ford explorer with transmission problem, appears to be a common complaint, this transmission is faulty and should be recalled. driving normal and transmission started acting up. took it too dealer and says has to be replace at $4000. transmission has always been maintained at the recommended individuals. transmission in the 2002 explorer is defected. *tr | |||
| 09/19/2008 | 1 | ||
| I own a 2002 eddie bauer explore. at 70,000 miles was told after check transmission light came on and gears would not shift that i needed a new transmission. ford wanted over 4,000.00 to fix it. unable to afford that much i took it to a trans repair shop and had a rebuilt trans installed as well as a new torque converter. was told by the repair shop that they see alot of this. after taking my car apart the reason my trans went is because there was some kind of explosion in the torque converter and the debris went into the trans and caused the damage to the trans. ford denies any such defect. also my dual climate control air conditioning hasn't worked in 2 years and ford wants over 1000.00 to fix it. i also own a 2007 mustang gt with only 6000 miles on it and now the rear window is leaking when it rains!! ford should not ask for any bail out money from our government if they are going to continue to build junk. needless to say my next vehicle will be a foreign car. *tr | |||
| 04/07/2009 | 1 | ||
| The vehicle came with a problem transmission, i had to have is repaired twice in a 7 year period. *tr | |||
| 02/04/2008 | 1 | ||
| Transmission od light blinking started over a year ago and we took to nearby dealer and they charged around $900 to service transmission and od light stopped blinking. few months ago the light came up again and this time dealer says it needs a new transmission. *tr | |||
| 04/06/2009 | 1 | ||
| O/d light coming on. transmission not shifting out. this is my only means of transportation. i have 3 children in school and found out the transmission need to be rebuilt. i can not afford this. anything will help. please....... *tr | |||
| 04/05/2009 | 1 | ||
| Transmission failure 5 times. *tr | |||
| 08/01/2008 | 60000 | 1 | |
| In 2007 my 2002 ford explorer, eddie bauer edition was having problems shifting gears around 30-40 mph. the rpm's would rev up high then jump into the next gear. i took it into a certified transmission center and they told me i needed a new transmission. i installed a remanufactured transmission and within 1 year my vehicle is doing the same exact thing. the replacement only had a six month warranty. i then started researching online 2002 explorer transmission problems and have found an overwhelming amount of complaints about the same exact thing. *tr | |||
| 12/08/2008 | 80200 | 1 | |
| In december 2008 my 2002 ford explorer, eddie bauer was having problems shifting gears around 30-40 mph. the rpm's would rev up high then jump into the next gear. at times it sounded like something was about to break because the jump and noise it made was so loud. i took it into a car shop and they told me i needed a new transmission. so i paid for a remanufactured transmission and within 3 months my car is doing the same exact thing. i have had to take it back 2 more times since bringing it in march 18. i then started researching online 2002 explorer transmission problems and have found an overwhelming amount of complaints about the same exact thing. *tr | |||
| 03/16/2009 | 114000 | 1 | |
| Od blinking. we have three 2002 ford explorer which all have the same problem and we have replaced everything in the transmission with new. this is bologna. same as everyone else's shifting problems! *tr | |||
| 09/01/2007 | 90000 | 1 | |
| There has not been a total failure yet, but from what i have read from others it is not too far off. i have a 2002 ford explorer and the transmission is starting to fail. from what the repair shop tells me there is a defective pressure control valve. from what the forum tells me that is the beginning of the end. ford must know about this problem by now, but as i far as i can tell they have no intention of fixing this potentially serious issue. i use this vehicle to transport my family and do not want to have a total failure while driving, or leaving my wife and kids stranded. the over drive off light begins to flash and the fourth and fifth gears will no longer engage. *tr | |||
| 03/13/2009 | 50000 | 1 | |
| Wheel hubs especially the rear - constantly going bad usually 12 months or less- rear differential vented with hose over rear tire. causes water to get into gears - major problem. i keep catching the problem but only because i now look for them but it has been close - recently i had to have it taken to the repair site as it was too dangerous to drive. *tr | |||
| 07/16/2008 | 92000 | 1 | |
| My od light starting blinking. then i started hearing a clicking noise. car shuttered numerous days, then would not go any faster then 25 mph. had to get the transmission completely rebuilt. had 92,000 mile on it. evidently ford ia aware of this problem and will do nothing. *tr | |||
| 03/20/2009 | 102000 | 1 | |
| I recently had to have the bearings replaced due to problems that many have experienced with the same make, model, and respective years. once the bearings were replaced i noticed more issues with the slipping transmission that many many many more have already lodged complaints against. what is being done? when can we expect answers? *tr | |||
| 03/10/2009 | 99000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that the transmission would slip between second and third gears. while shifting gears, the rpms would accelerate very high and the vehicle would jerk and perform as if it were in the neutral position. a diagnostic was performed and indicated that the solenoids were faulty. the current and failure mileages were less than 99,000. | |||
| 03/12/2009 | 70000 | 1 | |
| I have an 02 explorer with 70k miles on it and the o/d light and service engine light are both on. i was told that 2nd and 5th shifts are gone and that i should rebuild the transmission. i was reading different articles and it seems like this is a big problem with the explorers. ford needs to recall this car! *tr | |||
| 02/01/2009 | 70000 | 1 | |
| I have a 2002 ford explorer and my o/d light is flashing along with my check engine light coming on. this seems to be complaint #1 with this vehicle in searching the internet. i seem to have a transmission rebuild coming my way. it's always been tough to switch from drive to reverse. now my lights are flashing and it has a heck of a time switching from 1st to 2nd gear. i have 70,000 miles on the vehicle. i also have issue #2 from the internet complaints on this vehicle. my tailgate molded plastic beneath my rear window split in half and fell off. *tr | |||
| 03/05/2009 | 98000 | 1 | |
| Same problem everyone else has. i have a 2002 explorer trans went had to get it rebuilt. only had this explorer 11 months. *tr | |||
| 03/13/2009 | 76150 | 1 | |
| I have an issue with my transmission in my 2002 ford explorer. the car has 76,000 miles and the o/d light flashes and 2nd gear is a mess. it started out of no where. i googled the problem and came across this website: http://www.carcomplaints.com/ford/explorer/2002/transmission/o_d_light_is_blinking.shtml it is a shame that over 100 people have complained about this same issue and that's just the people who found that site. i am a hard working self employed man who try's to stand by american made, but i am absolutely furious that ford has let this issue go. i have owned the vehicle for 2 years and the tire rod and barring have already went bad. as well as the transfer case for the 4x4 has went out as well. both of those issues where also reported by others on the above website. how in the world can ford ask the government to bail them out when the very people who purchased their product keep getting stuck with the bill coming and going. i will take this complaint to my state representative in an effort to hold ford accountable for their actions before getting one tax dollar from honest hard working americans. *tr | |||
| 03/09/2009 | 91000 | 1 | |
| I am the owner of a 2002 ford explorer with approximately 91000 miles. i was driving on highway when o/d light began to blink. researched problem on internet and seems to be a big problem with the transmission in 2002 ford explorers and i am one of many dealing with this. typical solution is to have the transmission rebuilt which will cost alot of money. ford refuses to acknowledge this problem as there own (clearly poor workmanship in building vehicle) and refuses to offer help. presently, there is no recall for these transmission problems . how many people have to shell out there hard earned money before this problem is addressed. please help. *tr | |||
| 03/06/2009 | 47000 | 1 | |
| I have a 2002 ford explorer limited v-8, four wheel drive with 47,100 miles. i started to notice a clattering sound coming from under the truck. i took it to the mechanic and he said it was the torque converter. it cost $1,200 to fix. he told me he sees a lot of problems with this automatic transmission. it seems to me that 47,000 miles is very premature for a problem like this. i see that many others on the internet have had similar problems with this vehicle. *tr | |||
| 02/10/2009 | 90000 | 1 | |
| 2002 ford explorer 4.0l sohc v6 automatic transmission. it has a problem shifting from 2nd to 3rd gear. while driving in traffic, car will not accel up to speed and doesn't shift out of 2nd gear into 3rd. have had a few near accidents because of car not able to speed up. *tr | |||
| 02/28/2008 | 100500 | 1 | |
| My 2002 ford explorer start shaking and vibrating while driving on a road. this was due to the transmission going out while traveling at about 30 mph. the truck would not shift from 2nd to third 3rd gear which made the vehicle rpms run at about 5000 then the car started to smell and began to get really hot down toward the floor board. after this the o/d light began to blink on and off constantly. i then pulled to the side of the road to check the problem while pulled there i put my truck into reverse so that i could back up into a parking lot. i took my foot off the break and pushed the gas and my truck rolled into the road. the reverse would no longer engage. i had my whole family in the car, luckily there were no cars coming at that exact time. i have found a website where over 200 people have reported the same problem on google search, but still nothing has been done to recall this issue. just because we found all of ourselves in a lucky situation when this happened and no one was injured, does not make this any less of a concern. *tr | |||
| 01/24/2008 | 78000 | 1 | |
| This is my wifes 02' 4x4 v8 explorer,we brought it new and now have 78,000 miles in it,at first i heard some noise i thought it came from the tires that pretty worn out so i went to change out the new tires while i was in the shop and wait i ask the guy can i go in there to check out the brake pads i notice the rear springs broke???? the more searching i did the more thing i find out, wheel bearing??? no more ford....... *tr | |||
| 02/13/2009 | 52000 | 1 | |
| I like many others was just informed that my 2002 explorer needs a new transmission. it only has 52,000 miles on it. i am on a fixed income, and bought this car believing that it would last me a long time if i took care of it which i have. i cannot afford this expense and very unhappy to find that ford knows of this defect, and does nothing about it. i am truly beginning to believe that ford stands for found on road dead. this clearly indicates a lemon product to me, and i feel that the consumers are the one paying for the ceo's rich life at our expense. when is our government going to look out for the people who finance this country? *tr | |||
| 02/14/2009 | 150000 | 1 | |
| O/d light began flashing diving on a major highway - rpm's ran at 3rpm's no matter what speed i traveled. transmission shifts very hard and i am experiencing a terrible clunking noise - piece of | |||
| 04/16/2008 | |||
| Tl*the contact owns a 2002 ford explorer. while driving approximately 50 mph on normal road conditions, the contact heard a loud noise outside of the vehicle. the vehicle vibrated excessively. the check engine warning indicator illuminated on the instrument panel and remained lit until the engine was turned off. the driver pulled over to the side of the road and the vehicle was towed to an independent mechanic for diagnostic testing. the technician stated that the rear driver's side wheel bearing was cracked. the vehicle was repaired. recently, the front passenger side wheel bearing exhibited a crack. in addition, the overdrive warning indicator illuminated while traveling on the highway. also, the automatic transmission was slipping out of gear. the mileages were unknown. | |||
| 02/11/2009 | 59550 | 1 | |
| While driving o/d light started to flash and check transmission light came on. original owner with 59k miles. dealer states i need a new transmission. i have read numerous complaints about this transmission online. nhtsa needs to investigate this type of closed system transmission design. loss of drive power during entry to highway or lane changes could result in a major accident. *tr | |||
| 02/04/2009 | 111000 | 1 | |
| The o/d light is blinking fast and now it is beginning to shift gears very rough. all the websites i have seen makes this a common attribute with this year of car. nothing really lead up to this, it just started blinking on my way to work. *tr | |||
| 02/06/2009 | 78500 | 1 | |
| Accelerating from 0, failure of transmission to shift from 1st to 2nd gear, engine revs to 4000 rpm and fails to accelerate or shift. *tr | |||
| 01/23/2009 | 93000 | 1 | |
| I bought a 2002 ford explorer in 2004 and the transmission is going bad. the od off light is blinking and the car has less than 95000 miles. i took it to the ford dealer to find out the problem, they told me the transmission needs to be rebuilt or replace. the cost is between $2400 - $3700. i had the car for 4 years and still owe on the car. i googled for od off light and found that many ford owners with the same model and year have the same problems, everyone can't be wrong. i would like to see this issue resolved. i just want my car fixed. *tr | |||
| 01/15/2009 | 212500 | 1 | |
| I have a 2002 ford explorer 4.0l v6. i had the transmission rebuilt 10 days ago. i have had to take my vehicle back to the transmission shop now for the third time in 10 days due to problems that the shop says are chronic with, and known by, ford. ford needs to address the problems inherent with the transmission in this year model. consumers are continuing to shoulder the financial burden of a problem of which ford and the nhtsa are both aware and about which neither are addressing. there have been thousands of complaints about this problem. what needs to happen for the nhtsa to support consumers on this established and known issue? *tr | |||
| 01/01/2008 | 50000 | 1 | |
| 2002 ford explorer xls. i purchased this vehicle in june of 2004 and shortly after the o/d light was blinking setting off the check engine light. when i took it to ford, they claimed it was a solenoid that needed to be replaced at my cost because it was not covered in the warranty. after a high priced repair, the o/d light came on again within a month's time. i returned to have them repair it again on the repair warranty from the prior fix and the o/d light came on still again. this problem has been a major drain on my finances and now i have seen that the o/d light is the second-highest complaint on this model and make of vehicle. ford continues to claim that it is an oddity and unrelated to the make and model. can anything be done that will get ford to make good on either repairing or offering recompense in some way to customers who have been struggling with this nonsense? r. francis *tr | |||
| 12/01/2008 | 82000 | 1 | |
| My explorer has the same problem as everyone else. 82,000 miles and the truck wont shift into what seem like 3rd gear i really wish ford would help us out. this is why the are failing. i would love to continue to purchase american made but how can i knowing this is the service you get. *tr | |||
| 09/15/2008 | 120000 | 1 | |
| I have a 2002 ford explorer and all of a sudden the o/d light started flashing i have read other peoples experiences and this has led me to file a complaint about this and now that i realize that im not the only one well i hope you can help i was expecting for this vehicle to last longer than my 1994 dodge ram. and another thing the side of the windows started pealing off my back door is cracked because it would not close right and none of my three of my windows have stopped working at one time. this car is full of malfunctions and i thing that there should be something done about it i bought it brand new and paid 25,000 for this piece of junk. *tr | |||
| 01/18/2009 | 64000 | 1 | |
| On 1/18/09 i was driving my 2002 ford explorer on a 50 mph road and noticed that it would not accelerate - like i had the emergency brake on. 10 minutes later my service engine light came on and my o/d light started to flash and i could not get over 25 mph. i managed to get safely to a relatives house but had to have the car towed to a repair facility - to be looked at. i have been told the transmission is shot and after going on line have found that this has happened to a number of people with 2002 ford explorers. i was driving with my children in the car and one minute was doing 45 mph and the next i was barely at 25 mph on a very busy road. *tr | |||
| 01/05/2009 | 84000 | 1 | |
| 2002 ford explorer transmission flew into 4x4 low automatic while driving at 50 mph. the 4x4 module part had been replaced once already,and is the culprit of throwing it into an unsafe position. the issue keeps coming up, and the dealer has had no responsibility for replacing the known ford problem in over 7 years. this issue is expensive to repair, but the problem is the safety of the vehicle and the passengers at higher speeds. it can cause the vehicle to first slow down by the physical limitations of the transfer case, and cause the vehicle to be out of control and flip. it's so present on the internet now, i wonder why no one has gotten ford to face the issue, even the dealers know, but get no response back from parent ford. the vehicle mentioned is well cared for, as well as only in the low 80,000 mile area presently. this happened around 38,000, 43,000, 58,000, 63,000, and now at 84,000. even the dealer agrees that the 4 wheel auto feature, (which is the idle state of the transaxle) cannot be started when the vehicle is fired up. this causes numerous issues with other components reliable to the module. the module, is built by motorola and i've been advised that the any new owner of an explorer in the date range should have it replaced or inspected due to it not being able to handle typical surge spikes from the vehicles power systems. the replacements should have it. but that doesn't help with the advise if it already occurs. which it has been. now i've got a $45,000 paperweight in my driveway again. corrections are made, but results are always the same. ford needs to address the issue publicly before others are in accidents or fatalities occur. *tr | |||
| 01/07/2009 | 109390 | 1 | |
| 2002 ford explorer xlt. transmission problem, od light flickers, tranny slipping. my wife was put in grave danger traveling at a reasonable speed in moderate to heavy traffic. searching the web for other issues i found a host of the same problems with the same model and year. here is a link to the site i visited...http://www.carcomplaints.com/ford/explorer/2002/transmission/o_d_light_is_blinking.shtml this vehicle should be recalled by ford! with such a overwhelming response on this site one can only imagine how many others have not found the site. *tr | |||
| 01/03/2009 | 148000 | 1 | |
| I was driving home from florida in my 2002 ford explorer. the o/d light started blinking. i was towing a trailer and pulled over on the side of the road to see if it needed cooled off. the o/d light continued to flash, meanwhile while i was towing the vehicle started jerking like a huge hammer was hitting the transmission. *tr | |||
| 12/11/2008 | 950000 | 1 | |
| Ford explorer o/d flashing and check transmission coming on it was at the ford dealer for 3 weeks they said it was my pcm and now they are saying it a wiring problem but my car is doing the same thing it was before i took it to them. *tr | |||
| 12/19/2008 | 86000 | 1 | |
| I have a 2002 ford explorer 2wd, six cylinder. it has approximately 86,000 miles and i just spent $2,000 replacing the transmission. i now have to have the rear end checked due to a roar that is so loud it is impossible to hear the radio. this vehicle has been maintained and driven in a very conservative manner. i understand that ford is aware of these problems but will not stand behind the vehicle with service. we are on our own. *tr | |||
| 12/29/2008 | 121400 | 1 | |
| The o/d light on my 2002 ford explorer started flickering about a month ago. four days ago, i noticed that my truck wouldn't go from second to third gear while driving. i will get up to 25 mph and the truck would rev up to 3500 rpms and not change gears. i have to ease up off the gas and let the rpms drop and then accelerate again and that's how it changes gears. *tr | |||
| 12/22/2008 | 82000 | 1 | |
| Overdrive off light started blinking, took it into a transmission shop just in case. the od unit went bad causing an internal lock in the tranny. it cost $3000 to fix, and from what i am reading this is happening quite a bit to thousands of people out there that bought this year of explorer. if anyone knows of anything else that can be done to make ford pay for this please let me know. *tr | |||
| 12/21/2008 | 85000 | 1 | |
| 2002 ford explorer with broken coil spring, crack under rear window, and transmission slip, broken parking brake shoes in assembly. same complaints that seem to be common. and same with everyone else, no help from ford. *tr | |||
| 01/02/2005 | 68000 | 1 | |
| It started very early after buying the 2002 ford explorer...electrical prob..couldn't get veh started...100 miles away from home dealership....towed to closest ford dealership...fixed; or so we thought. same thing happened a week later. home dealership advised us that the other dealership installed the wrong part and it could have caused life-threatening problems....we contacted the other dealership and advised them what our home dealership said...of course the dealership denied this...anyway...home dealership installed new part...veh ok....then wheel bearings had to be replaced in front 1st left side-then right. (this was after the rear end was replaced) boy, was that a major fight with the home dealership! now! the transmission is gone!!!!! isn't there something we can do? ford has been using defective parts!!!!and now asking for government money???!!!!ford should be paying for this! *tr | |||
| 11/27/2008 | 78500 | 1 | |
| Like others on your blog, my 2002 explorer o/d light is flashing. i was lucky and had a friend who could rebuild the broken parts for $950 instead of the $3,000 for a new transmission. when i did some research on this, it was startling how many complaints have been logged about the transmission. i am not surprised that ford is unwilling to do anything about this. after all, this is the same company who tried to cover up the fact the pinto was a fire bomb. *tr | |||
| 09/15/2008 | 91000 | 1 | |
| I have a '02 ford explorer xlt with 91,000 miles and the 'o/d off' light now flashes constantly. in having a automotive mechanic look at it and in doing research online, i have come to find out i will need a new transmission! based on research it appears there are hundreds of complaints of this same issue and ford is apparently doing nothing to correct it. obviously with the popularity of the explorer it would costs them millions to correct this defect. i find this despicable that a company fully knows about an issue with their vehicles yet does nothing to back up their reputation (and we wonder why car companies are crying about bailouts?!?!?). i am in no position to afford a $2-3k repair and this is the vehicle i use to go back and forth to work. *tr | |||
| 12/08/2008 | 1 | ||
| I replaced my transmission in 2005 with a brand new one. i own a ford explorer jeep 2005 and it now needs another transmission. i spoke with several persons and ford has a history of needing transmissions, what can i do? *tr | |||
| 06/04/2007 | 72000 | 1 | |
| First the car would not engage into reverse or drive, then there is a hesitation when accelerating, the o/d light comes on and revs the engine while traveling, sometimes it lurches forward while sitting at a light. *tr | |||
| 12/10/2008 | 87000 | 1 | |
| I have a 2002 ford explorer and at less than 90,000 miles the transmission is failing. it takes 5-10 seconds to engage and then 'clunks' and jumps badly. rough shifting between gears. after some web research i see that this is in fact a common problem in this model. this is crazy. the estimated cost of repair/replacement is over $3,000. *tr | |||
| 11/20/2008 | 57000 | 1 | |
| 2002 ford explore 4l six, starting in 2006 i began to have transmission problems, my initial problem developed when the explorer had around 57,000 miles, the transmission would not shift to drive. in november 2008, now with about 74,000, miles the transmission has developed more problems it currently jumps forward when i shift to drive. after checking autobeef.com, with over 500 complaints posted, i found out that this is a re-occurring problem with 2002 ford explorer transmissions. the initial repair cost over $700.00 and i do not know what it is going to cost the second time. i believe that this type of problem should be checked by your agency for possible recall because of the burden it places on consumer to keep repairing the problem. this may also a safety issue that should be addressed. *tr | |||
| 08/19/2008 | 80000 | 1 | |
| After buying my 2002 ford explorer used in 2006, i had no problems until aug. of 2008 when o/d light started blinking. at this point, vehicle was just under 80,000 miles. transmission shifts rough between 2nd and 3rd gears. when taken to a repair shop, was told that it is a common problem with this model and would need to spend $2000 for a transmission rebuild. upon further investigation, i was surprised to see many complaints of the same nature regarding the explorer transmissions. this is ridiculous considering i still have 3 1/2 years left on my loan. ford needs to recall this and fix the problem. *tr | |||
| 10/01/2008 | 80000 | 1 | |
| I own a 2002 ford explorer with a v8 auto transmission. this transmission has been having issues since i reached 60,000 miles. it would take over 5 seconds to engage into gear which could cause an accident if on a stopped and switching gears. then one day i am driving and the overdrive light begins to flash. i went home and since it was a saturday night , i decided to do a google search on 2002 overdrive light flashing. oh boy did i wish i knew that all 2002 ford explorers are having this issue before i bought it. ford has put a sealed transmission in this vehicle which is flat out dangerous!! how can they put a transmission into a vehicle that your not even able to check your fluid level. your transmission could be low causing the transmission to go out, and the owner would never know. not only are there massive amounts of explorers with this issue, but with the same exact issue. between 20 to 30 mph (going from 2nd to 3rd) the transmission will slip allowing the vehicle rpm's to soar to 5000 + and then slams into gear. if you do a internet search there are thousands of people with this same exact issue. some vehicles report as low as 20,000 miles when the transmission fails. ford should be held responsible for putting transmissions that are obviously faulty. read the thousands of complaints out there from the hard working consumer, and i think you will agree. i hope to hear back from you soon about this issue. *tr | |||
| 11/26/2008 | 1 | ||
| 2002 ford explorer with 81,000 and tranny is already on the way out. *tr | |||
| 08/18/2008 | 45000 | 1 | |
| I have a 2002 xlt explorer with the 4wd not working. during my research on the internet i have discovered that when the battery is disconnected for replacement the 4x4 cm unit fails and the 4wd system becomes inop. ford has recognized this problem and has upgraded the motorola unit with the end result costing the consumer $500 for the repair. this is a safety feature because the vehicle runs in 4x4 auto adjusting the drivetrain to weather conditions optimizing the control of the vehicle.. this component replacement should be qualified as a re-call by ford and the cost should not effect the consumer. this is a common problem with the 2002 explorer vehicles and is more serious then the firestone tire complaint. since ford recognizes this defective module they should pay for the repair. i'm shocked that this defective part that controls the safety performance of the 2002 explores has not already registered a recall. *tr | |||
| 10/20/2008 | 86000 | 1 | |
| Vehicle purchased in july of 07 from dealer with 75,000k. currently has 86,000k, and transmission needs replaced. vehicle began slipping a month ago, and now slams into gear. i'm afraid to take it out of the drive way. i went to the ford dealer to have the fluids checked, and they refused unless i would pay for the service inspection. these tranny's are made so as i cannot check them myself due to the enclosed casing. after researching, i found over 300 individuals on one web site with the exact same problem. called dealer about service inspection and they want $100+ to do a diagnostic check before they will even talk about the problems. contacted ford motor company directly and they informed me via email that they cooperate fully with the nhtsa during investigations and i should take my vehicle to my local ford dealer to have it serviced and have them correct the problem. they also suggested i should deal directly with the service manager at the local dealership. i do not want to deal with anyone. i want ford to be made to take responsibility for the thousands of individuals who purchased this vehicle on a payment plan and are now stuck with a lemon that they can neither afford to fix or replace. i took a loan on this vehicle for over $10,000, and the ford dealership offered me $3000 trade-in value for it less than a year after purchase. what does that tell you about the vehicle itself. if they know it isn't worth anything, they should be made to rectify the situation. i am currently making a monthly payment on a vehicle that is not able to be moved from my drive-way. after researching and speaking with others with the same vehicle year, make and model, i have not found one that has not had the same problems. *tr | |||
| 11/07/2008 | 60000 | 1 | |
| Rebuilt the transmission two times in 30,000 for the same problem. o/d band. *tr | |||
| 04/05/2008 | 119000 | 1 | |
| I bought my explorer used with 67000 miles on it i had it checked out by a mechanic before i bought it but he didn't do a very thorough job. after about 3 weeks i had a hard time putting into reverse but then slammed into gear and i did not happen again for awhile this lasted on and off for a year and half when one day it wouldn't go into reverse at all and no other gears either i had it repaired and they said it was the transfer case then my 4 wheel drive light flashed and stopped working that was something electrical , 1st , 2nd and reverse gears started slipping i had those repaired now my overdrive light flashes on and off and i have been told it is definitely my transmission and probably always has been. i know someone else having this problem with their 02 ford and speaking to the mechanics they were not surprised at all and it seems as though lots of 02 ford explorer owners on line are having the same or similar problems. how many vehicles does it take to turn into a recall??? *tr | |||
| 11/07/2008 | 140000 | 1 | |
| 2002 ford explorer with 140,000 highway miles. bought brand new by owner in 2005, at 90,000 miles transmission was making loud clunking noises. transmission fluid changed, but still clunking noises. now at 140,000 miles the transmission is slipping and not going into 1st or second gear. i have been on numerous websites, and have seen thousands of complaints about this same exact problem with ford's enclosed transmissions on their explorers and other vehicles. this needs to be a recall due to the fact that it is a redesigned transmission and failing for thousands of ford's customers. i owned a jeep cherokee for ten years, and had over 350,000 miles on it, and never had a problem like this. please understand that i am only one of thousands of consumers who has this problem. our economy is nervous because our american car manufacturers are falling apart. this is the reason why. *tr | |||
| 11/04/2008 | 69000 | 1 | |
| The transmission on my 2002 ford explorer had to be replaced after approximately 69,000 miles. ford has refused to provide me with any compensation. *tr | |||
| 06/01/2007 | 107000 | 1 | |
| I have a 2002 ford explorer and wound up rebuilding my transmission - like thousands of other people with the same car. this cost me over $3000. why hasn't there been any investigation into ford and all the 2002 explorers with failed transmissions? *tr | |||
| 11/01/2008 | 87006 | 1 | |
| Automatic transmission failure on 2002 ford explorer with 87,000 miles. while accelerating from a stoplight, the vehicle would not shift into third gear. no previous problems with this vehicle's transmission. i took it to an automatic transmission repair facility and was informed that the transmission had to be rebuilt as the vehicle was not roadworthy. *tr | |||
| 10/27/2007 | 120000 | 1 | |
| We have 02 ford explorer xlt with a faulty transmission that has failed. i reviewed car complaints.com regarding the 02 ford explorer transmission failures and the complaints are enormous but yet there has been no safety recall regarding this faulty transmission which ford has discontinued use after 2 years. this transmission obviously has problems as failure is being seen with 80,000 miles or less which is ridiculous and this should be recalled before someone actually injures or kills themselves driving this vehicle. *tr | |||
| 10/20/2008 | 65690 | 1 | |
| Was driving and transmission would not shift gears. o/d lights started to blink. vehicle would not go anymore then 5 mph. was taken home and research was done and found many people with the same complaint. transmission problems. vehicle was taken to aamco and transmission was repaired at a cost of $2748.69. *tr | |||
| 10/01/2008 | 108644 | 1 | |
| Transmission started to slam into gear. transmission failure. had to have a complete rebuild/overhaul of transmission. *tr | |||
| 09/15/2008 | 64350 | 1 | |
| Transmission slipped gears and check transmission message came up on dash. bolt was loose inside of the transmission and pieces of metal throughout. this led to full transmission replacement and close to $3500 in repair bills at 64k miles. *tr | |||
| 04/13/2006 | 1 | ||
| 2002 ford explorer xls 4.0l v6, these transmissions need to be investigated, you cant check the fluid level in them which is not right only to be designed to benefit ford when it tears up with high repair costs, my explorer had only about 60000 miles when trans went out. i had it rebuilt at a licensed transmission repair shop for about $3000.00 it drove good for about the same miles and stop pulling in the middle of busy traffic with cars tailgating me luckily no accident. please how can this trans be investigated. *tr | |||
| 01/28/2008 | 99000 | 1 | |
| In late january, 2008 something struck the radiator and transmission cooler of my 2002 ford explorer. i was not aware that an object had penetrated both of these causing coolant and transmission fluid leakage. the engine locked up and the transmission stopped working. my local ford dealer replaced my engine and some parts in my transmission. since then my transmission has failed numerous times having to be towed back to the dealer. when the failures occur, the vehicle will rapidly slow to a stop in mid traffic. i have been almost struck in the rear each time this has happened. the ford dealer that repaired my transmission at a cost of $2000 will do nothing to correct the problem especially now that total transmission failure has occurred. i have researched the internet and found thousands of these vehicles have the same problem. i was a deputy sheriff for 16 years. this is definitely a safety issue and a severe traffic hazard. please help all motorists by forcing ford to recall these transmissions and replace them. *tr | |||
| 10/12/2008 | 140000 | 1 | |
| The o/d light started coming on for no reason. then the car started shake when it was shifting gears. then it was shaking a lot at about 60-65 mph. *tr | |||
| 06/10/2006 | 40000 | ||
| Tl*the contact owns a 2002 ford explorer. intermittently, the vehicle would not shift out of park. the manual stated to bypass the shift interlock with a screwdriver, but then the brake lights would not illuminate. the vehicle has been taken to the dealer approximately six times regarding this same issue, but they could not duplicate the failure. the current mileage was 57,000 and failure mileage was 40,000. | |||
| 09/28/2008 | 82000 | 1 | |
| 2002 ford explorer transmission failure while driving. vehicle had trouble shifting from 2nd to 3rd gear (automatic transmission). accelerating from 2nd gear, the engine would rev. then i feathered off of the accelerator, stepped on pedal gently, accelerated and vehicle made a loud squeaking noise and then lurched forward as it went into 3rd gear. overdrive light started flashing, then check engine light came on. had vehicle towed almost 100 miles and taken to independent transmission repair shop. band was broken and planetary gears/bearings were damaged. transmission rebuilt for $2200. *tr | |||
| 03/17/2004 | 1 | ||
| Windshield, water leaking from the front windshield on my 02 ford explorer xlt, besides that having problems shifting gears, some times gears get stuck in between park and reverse. sometimes i hear a loud popping sound when gears finally go into reverse....have had both problems checked and repaired, but gears continue to stick. *tr | |||
| 10/10/2008 | 50000 | 1 | |
| Transmission failure. overdrive light flashing and erratic shifting. dealer diagnosis is that transmission needs to be replaced. *tr | |||
| 10/08/2008 | 153000 | 1 | |
| Check transmission messaged appeared and od off light started blinking. *tr | |||
| 10/07/2008 | 103000 | 1 | |
| I bought my 2002 explorer with 80,000 miles on it from a respected local ford dealer. 20,000 miles later, my o/d light won't go off and my gears won't engage properly. this happens for 2 days before i sputter into a dealership for service. i'm now being told that i need to replace the whole transmission at a cost of $2,500. the kelley blue book trade-in value is only $2,100 and i still owe $4,000! i feel duped and scammed by ford: a company my father has worked for 34 years. ford insists there's nothing they can do about this cost. my question is: why hasn't there been a recall when i've found hundreds of complaints filed about the very same problem i'm having? why am i just supposed to eat this cost when it's an obvious manufacturer's defect?! help!!! *tr | |||
| 04/09/2008 | 70000 | 1 | |
| Parked in the driveway ahead of my wife's car. started the ford explorer and put it in reverse, nothing happened, it did not engage. then all of a sudden it engaged and leaped backwards into my wife's car. since this it has happened several more times. i hope that a person isn't standing behind me when it happens. *tr | |||
| 09/22/2008 | 120000 | 1 | |
| My ford explorer transmission started slipping, it is starting to fail. it seem that this is a big problem with these vehicles, there should be a recall. there have been recalls for less. *tr | |||
| 09/06/2008 | 64042 | 1 | |
| The overdrive light was blinking, and the check engine light was on. after having the car scanned by a mechanic, we were told that the pc solenoid in the tranny was out. we brought it to the dealer it was purchased at, and they performed the same test and fixed it at a cost of $1058.18. a week later it is shifting hard. plus after using the 4wheel drive only twice, it would not go into 4 wheel drive. when i took it to the dealership they told me the 4x4 modular had failed this after a 140.50 check, and they wanted 600.00 to fix, this while putting brakes on it. and when i asked what would cause it go out, the service manager told me how would i know? *tr | |||
| 09/18/2008 | 67000 | 1 | |
| My wife was in the left lane of a busy hwy and the transmission went out. there was no shoulder to safely pull off on. i own a 2002 ford explorer, there are numerous complaints for the exact same failure. how can ford not recall this problem? my wife was lucky that she was not seriously hurt. it could have been alot worse. *tr | |||
| 09/09/2008 | 75880 | 1 | |
| The o/d off light came on my 2002 ford explorer 2 days ago. it has 75,880 miles on it.this seems to be a typical problem with these vehicles.how can ford motor corp not know about this problem?who can afford to pay $2600 to $3500 for a transmission repair!!!!!like always the middle class gets the short end of the stick again..... *tr | |||
| 09/05/2008 | 51000 | 1 | |
| Car had no accidents or unusual usage. i had both city and highway driving with predominantly city driving, no hauling heavy loads or off road driving. the shift lever broke off and the entire steering column had to be replaced, car could not be started, gears engaged or moved and had to be towed. this event occurred during hurricane evacuation as well. after research on the internet there seems to be a large number of the same (similar)complaint. if this occurred during highway or high traffic driving a serious accident most likely would have occurred. *tr | |||
| 09/10/2008 | 157000 | 1 | |
| 2002 ford explorer transmission problems. ford is aware that the transmission solenoid they use in their transmissions are faulty.*tr | |||
| 08/31/2008 | 102000 | 1 | |
| 2002 ford explorer! getting on interstate, on the ramp, hit 30 mph's, and nothing! the rpm's shoot straight up, and the car acts like its in neutral!! i have 2 children in the car with me, and almost create a pile-up because the car would not move on entrance ramp! come to find out, a new transmission is needed. i could not believe the number of complaints on this topic. somebody is going to get killed with this mess up. i was about ran over!! ridiculous! *tr | |||
| 06/07/2008 | 125000 | 1 | |
| Driving on highway 60mph - car began to shift randomly and than would not shift at all (automatic transmission) - had to coast across several lanes of traffic and try to pull out of danger. transmission was replaced for the cost of 3,400.00. *tr | |||
| 08/04/2008 | 51810 | 1 | |
| I have a 2002 ford explorer limited that had an automatic transmission failure at 51,000 miles. the transmission is sealed and does not have a dipstick to check fluid levels, therefore making it non-serviceable by the owner. this transmission appears to have an inherent design flaw resulting in premature failure. the check transmission light appeared on the dash and the transmission started slipping when attempting to change gears while driving. this created a hazardous condition because the transmission would slip out of gear while driving causing the engine to rev extremely high. the transmission had to be replaced by a local ford dealer at a cost of over $3,500. *tr | |||
| 02/11/2008 | 63000 | 1 | |
| I am very concerned at all of the transmissions complaints that the nhtsa has had on the ford 2002 explorer and nothing is being done about this. i have sent in 1 of many complaints because of course i am one of the unlucky citizens of the u.s. who believed that the ford explorer was a very dependable vehicle. hello is it going to take someone actually getting killed for this vehicle to be recalled for the transmission. i almost got rear ended and just in the past 4 months there has been complaints of people going in ditches, running off the side of the road, do you think that someone could really research this damn issue and get this damn vehicle recalled before someone does get hurt or at least make ford replace the transmissions and reimburse anyone who has had their transmission replaced. oh they might as well just give everyone a new vehicle because from what i am reading all 2002 ford explorers have had transmissions problems. why isn't anyone doing anything about this. *tr | |||
| 08/14/2008 | 78000 | 1 | |
| I have a 2002 ford explorer with just under 78,000 miles. i was driving home from work and the automatic transmission went out with no warning at all. causing the truck to shake and slow down very fast. in the result of that. i jumped and hit the curb and popped on tire. i could have died or my kids. if i had been on the interstate or highway. *tr | |||
| 06/28/2008 | 83590 | 1 | |
| 1.nothing leading up to. 2. 2002 ford explorer transmission failed on highway causing the vehicle to vibrate horribly causing us to go off the road into a ditch. 3.transmission needs replaced on vehicle estimate of $2800 on a 2002 model year. i come to find out this has happen to many i.e. thousands 2002 ford explorers owners and nothing is being done? ford motor company basically told me too bad and they wonder why they are having difficulty. a ford service mechanic told me that ford knows this transmission was not built properly and sold it to this public anyway. if there has ever needed to be a recall this is it after reading about all the see incidents happening to others while driving this vehicle. *tr | |||
| 08/09/2008 | 100000 | 1 | |
| 2002 ford explorer transmission goes out while driving making it very dangerous. *tr | |||
| 06/30/2008 | 35000 | 1 | |
| Purchased a 2002 ford exp eddie bauer ed used with 35,000 miles. transmission had to be repaired within 3 weeks due to 4wd malfunction covered by warranty. passenger side window motor assembly has been replaced once, and window regulator has been replaced once, and is in need of a second replacement. took to local dealership and was told window was not meant to be lowered halfway. the rear hatch has also cracked completely down from window to lower panel. dealership will not acknowledge issues with this occurring, but upon further research have found this to be a common problem with this vehicle make and model. overdrive light blinks continuously and dealership reports it to be a malfunctioning electrical switch repair cost at around $400. have continued to drive vehicle, but will no longer drive vehicle after discovering that this is a precursor to transmission failure. may possibly trade-in this vehicle and lose monetary value for private sale. will not be responsible for selling this vehicle to a private party and risk injury to next owner. shame on ford for not taking care of their customers. *tr | |||
| 06/19/2008 | 92600 | 1 | |
| O/d light came on and the transmission started to slip i have been told that ford knows about this but is not doing anything about it. i understand that over 60 other people have had this happen to them . *tr | |||
| 03/17/2008 | 58000 | ||
| Tl*the contact owns a 2002 ford explorer. two weeks after purchasing the vehicle, the contact had to take the vehicle back to have the rear end replaced for free. she asked the dealer to check the transmission and they informed her that it was fine. while driving at an unknown speed, the overdrive light flashes intermittently and the check engine light illuminates. the vehicle stalls and loses power before 30 mph, but afterwards the vehicle functions properly. the contact notified the dealer about the failure and had the vehicle towed to a transmission shop for repair. the contact was informed that the third gear band in the transmission failed; therefore, a new transmission was needed. the vehicle has not yet been repaired. the failure mileage was 58,000 and current mileage was 63,000. | |||
| 08/22/2005 | 1 | ||
| I have a 2002 ford explorer that i have taken back to the dealership around 4 times regarding the transmission. each time they tell me they fixed it and a few weeks or months later it is having problems again. it shifts rough and sometimes feels like it is slipping. *tr | |||
| 07/30/2008 | 82000 | 1 | |
| Transmission failure in 2002 ford explorer. *tr | |||
| 07/23/2008 | 91116 | 1 | |
| While driving my 02 ford explorer xlt i noticed the o/d light would come on and it would be hard to shift. the was a rattling noise coming from transfer case which had a brownish fluid leaking from it. went to dealer and was told the transmission had to be replaced. *tr | |||
| 07/26/2008 | 83000 | 1 | |
| A 2002 ford explorer, in which i have followed all the mainentance schedules, needs a new transmission. *tr | |||
| 07/22/2008 | 1000 | 1 | |
| Purchased 2002 explorer new, have had multiple transmission problems since. sometimes dealers could find the problem and would repair, other times they couldn't. car now needs new trans again, ford won't cover since out of warranty. per multiple transmission shops, the design of the tranny itself is poor. has metal pin that slides back and forth at an angle (rather than straight), so pin is pushed up against aluminum plate, causing a hole. shops say this is very common for 2001 & 2002 explorers. *tr | |||
| 07/17/2008 | 90000 | 1 | |
| The transmission fails without any warning, in my case was in the middle of traffic and almost got myself hit! the transmission had to be replaced with a new one. i checked consumer complaints on several online resources and found that transmission failure in the 2002 ford explorer is an epidemic! *tr | |||
| 07/14/2008 | 67567 | 1 | |
| My wife's 2002 ford explorer had a whine in the rear end since it was new and it continued to get worse with time. at about 55k miles it was so bad that we had to have the entire differential rebuilt at a cost of over $1,000. at 65k miles the engine had begun to make noise and it became much louder rapidly. the entire cam drive (timing chain, sprockets, tensioners) had been ground up. the tensioner pads had 3/8 deep grooves worn into them and there were metal shavings everywhere. the bill this time was almost $1,300. it is interesting that all the parts that were replaced were a different design than the originals. if there was nothing wrong with the original design, why spend the money to change them? of course ford would not admit that they had a problem with the timing chain for the cams. after the timing chain was fixed there was still a noise so we took it back to the shop that did the work. with a stethoscope the noise was isolated to the bellhousing/torque converter area. we took it to a transmission shop we trust and he thought it was a cracked flex plate because that happens frequently on these vehicles and it causes that kind of noise. the flex plate was fine as was the front pump on the transmission and the starter drive. the only thing left in that area was the torque converter so we replaced that. the noise was still there. he said that the noise had to be coming from the transmission and that would be a $2,000 repair. i've had it with ford and their quality is job one or whatever their current advertising lie is. this car is a lemon and they won't admit to a single thing being wrong with it. every driveline component has had to be fixed and it only has 67k miles on it. ford should be ashamed of the way they hang their customers out to dry. even though i had to identify a particular date below, this car has had major problems since it was new in 2002. *tr | |||
| 07/12/2008 | 145000 | ||
| Tl*the contact owns a 2002 ford explorer. when the contact attempted to place the vehicle into reverse, the gear shift completely fell off of the steering wheel assembly. the contact did not notice any differences in the vehicle prior to the failure. the vehicle has not been diagnosed by the dealer. the vin was unknown. the current and failure mileages were 145,000. | |||
| 07/14/2008 | 145697 | 1 | |
| As i was shifting from park to reverse in my 2002 ford explorer my shifter broke off in my hand!!! on further inspection i saw that the shift linkage was made of cast aluminum and had sheared off at the pivot point. i am not alone in this as i have read hundreds of complaints on line at http://www.carcomplaints.com/ford/explorer/2002/steering/gear_shift_broke_off.shtml. *tr | |||
| 07/12/2002 | 105455 | 1 | |
| Transmission failure on ford explorer. self enclosed transmission, no dipstick for checking fluid levels, poorly designed concept. here is website with 428 complaints against this particular model/year. all the same issue. *tr | |||
| 06/27/2008 | 179800 | 1 | |
| 2002 ford explorer o/d light goes off and then the check engine light is activated. the transmission shortly thereafter, starts slipping. the o/d light, is blinking out of control. excessive complaints from other ford consumers who bought a ford explorer. *tr | |||
| 06/29/2008 | 122000 | 1 | |
| The od light on my 2002 eddie bauer ford explorer began blinking accompanied by check transmission light. we traveled slowly home amidst whirring and crunching sounds. the car is parked in the driveway and obviously the transmission is shot. the ford mechanic told me it would close $2800 to fix the transmission and in response to my questions regarding power train, suggested that we fix the rear power train for $1600. just a week ago, on the way to my daughter's wedding, 4 hours from home, the low oil pressure light began blinking with warning sounds. the car was towed to a ford dealer and repaired. we picked it up a week later driving 4 hours on busy through ways and highways, when the transmission lights, as noted above, started blinking. about 3 weeks ago, we had the wheel bearings replaced as well as other repairs. however, the transmission failure and upcoming power train failure make the car unreliable and dangerous to drive. *tr | |||
| 06/21/2008 | 113000 | 1 | |
| When attempting to shift from drive to park, the gear shift lever broke from the steering column, making it impossible to change gears. the engine remained running with it in drive. i turned the ignition off & it could not be restarted (ie, ignition/interlock system). the steering wheel wouldn't turn either. the entire steering column (not just small broken piece) had to be replaced (cost=$1372, $897 for parts). as of 7/2/08, 61 exactly the same incidents have been reported via complaints filed with nhtsa website. some vehicles complained about have experienced this part failure twice. these complaints have been filed under the components - steering: column, power train: automatic transmission, power train: automatic transmission: gear position indication (prndl), power train: automatic transmission: lever and linkage: column shift, steering: gear box (other than rack and pinion), steering: gear box: shaft sector, steering: wheel and handle bar, other or unknown this is an obvious design and/or mfg/material defect & it correlates (in many other complaints) with another defect - very difficult shifting of gear lever to or from ?park? & ?reverse?. 61 reported incidents of the parts failure are significant, but there are obviously far more than have been reported via nhtsa complaints. the defective gear shift part poses serious safety concerns. if the gear shift lever breaks while the vehicle is on a street or expressway (but stopped momentarily by necessity), the driver would be unable to change gears or push and/or steer it to safety, thereby creating a dangerous traffic situation with a high potential for bodily injury. nhtsa has more than adequate data to initiate a defect investigation & should immediately require ford to provide a full disclosure of the number of steering columns that it has sold as a result of this defect. i have the old steering column (and the broken piece) as well as several pictures of them. *tr | |||
| 01/20/2008 | 99500 | 1 | |
| The gearshift lever broke off while shifting into park. no excessive pressure was exerted at this time or any other to my knowledge. fortunately this occurred in my driveway but i fear this failure could have happened during a gear change on the road (from reverse to drive, or vice versa in a traffic situation). my repair shop said the parts to repair this were back ordered, apparently due to frequent failures. *tr | |||
| 06/27/2008 | 78000 | ||
| O/d light came on in car,,, acording to fords drivers with the same problem,,,nothing is bring done about this,, which leaves on big problem for the cosumers like my self ! and ford is full aware of this problem ! | |||
| 01/25/2008 | 78000 | ||
| I bought a 2002 ford explorer in july of 2007 in jan of the next year our o/d light started flashing and we lost 3rd gear. so we need a new transmission. after getting online and seeing hundreds of other problems that are almost exactly the same its hard to understand why ford won't issue a recall, this is our only vehicle to drive 3 kids around in and we are still making payments on something that just sits because we can't afford to fix it. | |||
| 06/25/2008 | 99405 | 1 | |
| Transmission failure. *tr | |||
| 06/26/2008 | 55000 | 1 | |
| March '07: rear gate split under window december '07 through jan '08: rear differential rebuilt twice, rear axel hubs and bearings replaced; differential noise still loud june '08: torque converter replaced. *tr | |||
| 06/20/2008 | 160000 | 1 | |
| 2002 ford explorer, o/d light is blinking, check engine soon light stays on continuously. rear end makes noise, abs light stays on. truck shifts hard from reverse to forward. shifts hard and makes cluncking sound from 2nd to 3rd gear and will not go in to over-drive at all. *tr | |||
| 10/10/2002 | 36000 | 1 | |
| Transmission failure on 2002 ford explorer with 36,000 miles. *tr | |||
| 06/16/2008 | 128000 | 1 | |
| Transmission failed without warning at 128,000 miles. car would not shift out of first gear properly. $3500 to replace at dealer. *tr | |||
| 06/01/2008 | 85000 | 1 | |
| Transmission in 2002 ford explorer failed w/o warning. directly (3 days) after getting it back from transmission shop, both rear hub assemblies went. again, seemingly overnight. my wife said, it feels like the wheels are going to fall off. service shop said, it's a wonder the wheels didn't fall off. did this thing just self-destruct or what? ford needs to be held accountable for these untimely failures. i have three small children. updated 06/25/08 | |||
| 06/13/2008 | 104000 | 1 | |
| Transmission slipped while shifting from 2nd to 3rd. at next light, would not shift from 2nd to 3rd until i took my foot off the gas. vehicle felt like it left the ground as it attempted to shift from 2nd to 3rd. noticed od/off light flashing. check engine light came on. i have been quoted new tranny for 3,814.18, rear brakes, rear end noise, egr system code a 5,000.00 repair and the suv is only worth 7 grand. *tr | |||
| 06/09/2008 | 69000 | 1 | |
| Driving when the over drive light started flashing. the car wouldn't go into 3rd gear, causing the car to rev real high and slow down. total repair for a rebuilt transmission $2,500.00. *tr | |||
| 06/10/2008 | 56000 | 1 | |
| 2002 ford explorer- a nightmare of problems that keep getting worse. it has 56k miles on it and i am about to replace the transmission. fuel pump , 2 rear springs, 2 wheel bearings and the drivers side window motor have already been replaced. neither of the 2 rear windows roll down and the back hatch lift replace on recall is broken yet again. this is the biggest hunk of junk on 4 wheels. ford needs to do something. thank god i didn't buy it new because that really would have been a rip off. *tr | |||
| 06/10/2008 | 99000 | 1 | |
| Indicator lights flashing on and off ,transmission rattling noise and failure at 99,000 miles. *tr | |||
| 05/31/2008 | 85000 | 1 | |
| My wife and i own a 2002 ford explorer xlt. the vehicle o/d lights started blinking and the check engine light as well. the suv then just quit. took the vehicle to a mechanic and it has been diagnosed with complete transmission failure. after reading many other web sites this appears to be a very common problem with this particular vehicle and model year. ford is aware of the problem, even going so far as issuing a technical service bulletin about it. if it has become standard practice for these transmissions to fail then ford needs to be held accountable for the cost of the repairs. *tr | |||
| 05/24/2008 | 149288 | 1 | |
| We own a 2002 ford explorer xlt with a v6 engine. it has approximately 149,000 miles but has been well-maintained. on 5/24/08 we experienced a sudden catastrophic failure of our transmission when driving in downtown seattle. the o/d light would blink and the vehicle would not move. attempts to resolve this found that first gear was available if we would only go for about 100 yards at best. we ended up having it towed to an independent mechanic who diagnosed it as a total failure and required a full rebuild. he also found that the vehicle had been maintained to spec and there were no service-related issues. if this had happened when we were on i-5 or going up a steep hill (of which there are many in seattle) this could have been a very serious problem. as it was, a family of 5 was left stranded on a long holiday weekend by a problem that should not have occurred. *tr | |||
| 01/02/2002 | 24000 | 1 | |
| With in the first year of having my vehicle i had to have 2 transmission repairs. within the next year it was done again and then i started to complain about noises and a thumping coming from the rear during acceleration. i now know that the thumping is due to the rear differential and axle needing repairs. now the vehicle is out of warranty and this is going to cost me about $1,000.00 not to mention that i have had to have the transmission done also at a cost of $400.00 there are many other people with this same complaint that i have noticed on the internet and i think that something should be done. *tr | |||
| 05/21/2008 | 74000 | 1 | |
| Transmission failed in my 2002 ford explorer..i wish i would have researched the 2002 before i purchased the car. if i knew then what i know now i would have never bought this truck. this is the second issue i've had with ford, my 1996 ford explorer had the issues with the tires and it took people losing their lives before ford and federal government finally recalled the tires on the trucks. i gave ford another chance and purchased my second ford explorer..never again will i ever purchase another ford explorer or any other ford products. i will not even get the trans fixed , i traded the truck in for a chevy and will never purchase ford again. if you look all the complaints about the trans , why would ford and feds wait to recall these cars? *tr | |||
| 10/07/2007 | 98000 | 1 | |
| Transmission started to slip with no warning and completely went out on my wife's way to work. this happened at 98,000 miles. now there is a issue with the wheel bearings and also had to replace the four wheel drive module two years earlier. *tr | |||
| 05/17/2008 | 115455 | 1 | |
| 2002 ford explorer, i was driving about 65 mph on the interstate when the truck just started stalling and the o/d light started blinking. i almost was hit from behind, and the vehicle almost lost control. after pulling over, and putting the vehicle in park, and turning the o/d back on, the truck hesitated to go into 1st gear. now it won't drive normal, and i keep getting the staggered shifting. this is a major safety failure i believe, as it may easily cause a crash. *tr | |||
| 02/15/2005 | 84000 | 1 | |
| I bought my ford explorer xls on feb 5 2005. complained about the transmission at time of purchase and they said that nothing was wrong. about 6 months later i had it checked at another dealership and they said the shifter solenoid was bad. i had it replaced for a price of 2100.00 to go 50 miles down the road and same thing started again. they then said it was the transmission itself. nothing but problems from day one and no one at ford cares. now i am paying for something that i cant drive cause i cant afford to have it fixed. please help me. *tr | |||
| 05/14/2008 | 63000 | 1 | |
| I'm the first owner of a 2002 explorer. at 30k miles, had to have the transmission rebuilt due to slipping, od light flashing and would not go into gear. at 60k miles, the exact same symptoms have re-appeared and ford is unwilling to provide any compensation. looking on-line, many owners of this model have the same issue. other cars i have owned and have many more miles logged have never had transmission needing replacement. ford's is obviously a defective design/product. *tr | |||
| 05/12/2008 | 80000 | 1 | |
| Noticed a grinding and whining noise coming from right side of my 2002 ford xlt explorer. also thought that i needed a new exhaust the car was making such loud noise. went to 2 different garages for pricing, i needed both front and rear bearings replaced actually the front bearing was about to fall off both garages stated. also the loud noise from my exhaust it was missing one bolt to the cover, covering the exhaust and or catalytic converter. also 8months prior the cars transmission was replaced. all of this expensive and costly repairs happened at 79,000 miles. this is a very dangerous vehicle and reading all of the other complaints this problem needs to be considered for recalls from ford. my family is very important to me and i use this car to travel and transport my family. i am very concerned and fords needs to investigate the problems arising with the 2002 ford xlt explorer problems and fix them. so far i have invested $5500 into this car i would not even get this for a trade in value. please consider my complaint and the many others very important. thank you *tr | |||
| 10/13/2007 | 1 | ||
| Bought the car used in sept. 2007. a month and a half later, had to replace rear passenger wheel bearing. a month after that, we had to replace the driver side rear wheel bearing. driver door window motor went a week after the wheel bearings. abs light is on. also had to replace two coils in the electrical unit. put approximately 3,000.00 into car since purchase in less than eight months. *tr | |||
| 05/12/2008 | 77000 | 1 | |
| 1. my family was driving on a state highway and the car's o/d off light started flashing. no other warning lights were going off. it was a matter of miles before the car stopped going. it's extremely dangerous for a car to suddenly slow down on a fast moving highway. 2. after the light flashed, the car stopped going into gear. we were going down the highway with other cars when our car suddenly slowed down because it would not go into gear. we were barely able to get up a hill before coasting to the side of the road. this occurred in the middle of nowhere with other traffic going high rates of speed. 3. the entire transmission had to be replaced. *tr | |||
| 07/14/2007 | 103425 | 1 | |
| 2002 ford explore xlt v6 transmission failed in the middle of traffic while my children were on board. frightening experience and quite sad that ford did nothing. truck was only 4 yrs old and should not have needed a rebuilt transmission. i had to get it towed to a mechanic and get transportation home. they had to rebuild it completely! *tr | |||
| 01/01/2008 | 95000 | 1 | |
| Transmission slippage, rear end clunks when the tranny finally shifts to another gear, rear end whine at 60-70mph. hasn't been fixed but the dealership estimates $2k for the rear end and $3k for the tranny. *tr | |||
| 09/01/2007 | 1 | ||
| Started as my 4 wheel drive would kick in and i would have to wait to get it out. then my trans started slipping i hit the brake and goes out of gear. now it just takes itself in and out when ever only have 95,000car has been driven easy. *tr | |||
| 05/02/2008 | 890000 | 1 | |
| Same as all the others. o/d light started flashing, started shifting hard, then lost all gears except first. transmission needs replaced! called ford they don't care. *tr | |||
| 08/13/2007 | 78000 | 1 | |
| 2002 ford explorer transmission failure. during normal highway driving conditions, transmission slips, o/d light flashes, vehicle coasts to a stop. causes traffic delays, increases chances for multi-vehicle accidents. *tr | |||
| 04/30/2008 | 103346 | 1 | |
| Check engine soon light went off , then o/d light kept blinking, failed to go into gear and locked up while driving home. took it to shop and mech said it was a bad transmission and is now rebuilding it for 1,900 usd. *tr | |||
| 02/16/2008 | 180000 | 1 | |
| Transmission shifted hard into 2nd gear from day one, took it to dealer and they said it was normal, whining in rear end also said normal. had to replace 2 wheel bearings, 2 more bad now, replaced wheel hub, now transmission will not shift. *tr | |||
| 03/28/2008 | 81000 | 1 | |
| Over the past month my 2002 ford explorer limited has begun to knock very hard when put into reverse and it also shifts badly once rolling forward, knocking and jerking. *tr | |||
| 04/28/2008 | 66000 | 1 | |
| 2002 ford explorer no prior warning o/d lights starts to flash then service engine light soon came on now transmission will not shift into third unless i let off the accelerator only 66,000 miles and 1 day out of warranty i have seen numerous complaints on web sites about this problem ford refuses to acknowledge this problem but many mechanics across the country are aware of it ford says it is not a safety issue not a safety issue a transmission when my wife and daughter ride in this vehicle every day and god forbid they get stuck and end up in an accident then what it still isn't a safety issue!!!! *tr | |||
| 01/01/2007 | 40000 | 1 | |
| On my 2002 ford explorer suv i have had to replace 3 of the 4 wheel bearings and hub assemblies(approx $250 each), with the 4th not far behind. i have also had to replace the 4-wheel drive module(approx $400-$500). i have had problems with the rear window motors going bad and having to replace these too. the air conditioning unit has stopped working. the passenger air bag dummy light has come on for no reason. the seat belt warning chime often comes on and will not go off, even though you have buckled your seat belt. you have to slam the buckle into place for it to go off and sometimes this does not work either. the transmission is now making a lovely clunking sound when shifting from park to drive and when you try to put it back into park, it does not want to. you have to put it up to park as far as it will go then go back to neutral and then into park from there. we have replaced the emergency brake shoes on both sides because they were completely worn off even though we do not use the e-brakes. these problems are just piling up one after another. i went to an internet site that has complaints about vehicles and found that there are hundreds of others with the same problems on their 2002 ford explorers of all kinds (xl, eddie bauer, special edition, etc.). why hasn't ford done any recalls for these problems? does it require multiple injuries or even death for them to take responsibility??? *tr | |||
| 04/02/2008 | 68000 | 1 | |
| O/d light started to blink and car is revving and does not shift into 3rd gear. *tr | |||
| 04/17/2008 | 65000 | 1 | |
| The transmission in my 2002 ford explorer has failed. the o/d light started blinking. took it to aamco and they said i need to replace the transmission. they said they have dealt with many 2002 ford explorers with the same problem. *tr updated 05/19/08 *bf | |||
| 04/20/2008 | 110500 | 1 | 02/20/2008 |
| Transmission won't go into gear sometimes when pulling away from a stop. it also slips occasionally when accelerating. *tr | |||
| 04/19/2008 | 100346 | 1 | 06/16/2002 |
| Transmission making noise when shifting into 3rd gear. od light blinks and check transmission message comes on. *tr | |||
| 04/19/2008 | 1 | ||
| Rear differential and also the transmission. please do a recall on this before someone dies. you make tons of money off your loyal costumers, now do something for them and fix an obvious problem that mechanics, dealerships and owners of 2002 ford explorers know about. thank you *tr | |||
| 09/01/2006 | 85000 | 3 | 12/01/2002 |
| Blinking od light, transmission will only shift into overdrive under no load, late and hard shift from 1st to 2nd (or accel to about 20 mph then back off to minimize jar to drive line components), and 4-wheel drive will not engage. safety issues: (1) pulling out in traffic, can't accelerate until shifts into 2nd gear (have to back off in 1st before it shifts) (2) 4-wheel traction lock does not function. from the day i bought this explorer new, the transmission shifted later and harder than i though appropriate. then at about 80 to 85k miles the od and 4-wheel drive stopped working and shifts between 1st to 3rd became much worse. the torque converter lock up still seems to be working (can tell when it's running road speed in 3rd gear). after some research using ford shop manuals, there seems to be direct relationship between 1st to 2nd late/hard shifts and the overdrive problem but i can;t find an official ford posting or tech bulletin to provide details. internal pressures control the shifting and there are several valves, orifices, solenoids, etc that can cause improper control pressures. ford must know of the problem and truthfully, i think the reliability of the tranny in the irs explorer falls well below the publics expectations and should be even farther below fords acceptance criteria. despite the premature failure, i would probably be content if ford provided their explorer owners a detailed description of the failure, developed a long term fix, provided ford owners some reasonable options to install the parts and/or make the modifications needed for a long term fix (to include self repair as an option), and establish a help desk to assist customers with this extremely high transmission failure rate. *tr | |||
| 04/03/2008 | 69000 | 1 | 08/20/2002 |
| 2002 ford explorer, transmission failed at 69,000 miles. i am the original owner and will never buy another ford. *tr | |||
| 04/10/2008 | 95000 | 1 | 08/15/2003 |
| The service engine light would occasionally turn on along with the check transmission light at approx. 95,000 miles on my 2002 ford explorer. the shiftiing of the gears would not shift properly causing a usually high idle at certain gears. also the o/d light would also constantly blink along with the check engine light. currently my explorer is in a repair shop and needs to have the transmission rebuilt. the total cost of the repair is $2,300. a vehicle should not have these many complaints about a transmission problem with less than a 100k miles. *tr | |||
| 04/12/2008 | 67500 | 0 | 11/12/2002 |
| O/d light blinking; service engine light on. i brought the car in and it was hooked up to the computer. basically was told i needed a transmission. the car only has 67,000 miles on it. i did some research online and it seems that this is more common than i thought. there is even a tsb (03-25-4). *tr | |||
| 05/10/2007 | 97000 | 3 | 05/10/2004 |
| Tl*the contact owns a 2002 ford explorer. the contact stated that the transmission was faulty. while driving 25 mph, the transmission began making a roaring noise. the vehicle would jerk badly in traffic and the contact would lose control. he called the local ford dealer and they stated that the repair would cost $5,000 because the warranty expired. ford also stated that there were no recalls on the vehicle. he took the vehicle to a transmission specialist to have it rebuilt for $3,100. the specialist stated that imperial parts did not manufacture the transmission correctly. the current and failure mileages were 97,000. | |||
| 10/19/2007 | 74000 | 100 | 06/26/2005 |
| Placing vehicle from park to drive wants to accelerate on its own. when placing back into park it is hesitant. this really scares me, i have to park a bit from the car in front of me , to make sure i don't hit it. *tr | |||
| 04/03/2008 | 3 | 12/01/2004 | |
| Transmission would rev before shifting into 3rd gear, had it replaced at a ford dealership with ford parts, 17 months later same thing and ford will not back it up, a transmission should last longer than 17 months, this has cost me a total of $4,000.00 dollars, and due to this defect the cars book value is $4,500.00 because it is a known fact that the factory parts and the replacement parts are no good. 12 month, 12,000 mile warranty, when the standard is 36 month, 36,000 miles. this truck sucks!!!!!!!!! ford needs to do something about this problem!! *tr | |||
| 10/19/2007 | 74719 | 3 | 06/26/2005 |
| Continuous problems with transmission, and e-brake. e brake replaced and bad again. had transmission repair at dealership a 400 miles before 75,000 mile warranty ended. taken back 100 miles later transmission problem again. past warranty now and still having problems. i will not buy ford again, it has been a nightmare. also air bag light keeps coming on. -please ignore equipment part of this complaint, i misunderstood. *tr | |||
| 03/29/2008 | 1 | 02/22/2005 | |
| Overdrive light started blinking and car engine revved when giving gas while driving. brought to ford dealer 3300. dollars later a new transmission. transmission failure when driving is a safety issue. if you knew your transmission could cut out on you while driving say on the highway would you do it?would you put your family in it? *tr | |||
| 04/04/2008 | 73200 | 1 | 01/21/2007 |
| 2002 ford explorer with 73k started with o/d light blinking and the check transmission message. took to dealer and had to have transmission replaced. truck has been driven by my wife to cart my daughter around, never abused, never towed anything. *tr | |||
| 04/06/2008 | 75000 | 1 | 08/25/2004 |
| No apparent reason. *tr | |||
| 04/01/2008 | 92000 | 15 | |
| Transmission error codes, overdrive light flickers service engine soon light is on. *tr | |||
| 01/21/2008 | 9 | ||
| 2002 ford explorer. pulling out onto major highway and vehicle would not get out of 2nd gear. vehicle has been maintained and serviced up to factory suggested standards. taken to ford dealership and they did nothing except suggest a rebuilt ford transmission. *tr | |||
| 04/01/2004 | 35800 | 3 | 12/23/2003 |
| I bought this vehicle with 34,000 miles on it in 2003 and still have it. before the factory warranty was up at 36,000 miles and had an issue with the transmission and took it in to the dealership. they said there was a problem with the trans and that they would fix it. within a year later i had the same problem and took it back to the same dealer and they first said they couldn't find anything wrong with it. i couldn't do without a vehicle so i had no choice but to take it back. once again the problem occurred and i took it back. this time they did a complete rehaul of the trans and said everything should be fine. they wanted to charge me about 900 dollars because there was no more warranty on it and the year warranty they gave me on the first job had expired. luckily they worked with me and only charged me a deductible of 100. i should have known better that there was a reason a 1 year old car with 34k miles on it was traded in and after this incident i found out. currently the car has 107,000 miles on it and the same problem still occurs and i just don't want to take it in to see what exactly is the problem because labor alone just to look at it will cost over 100 dollars. i am extremely disappointed in ford and i just found about this site because i was online looking up a panel for this same vehicle and noticed i am not the only one who has this same problem. thank you for your time. *tr | |||
| 03/25/2008 | 117000 | 1 | 02/18/2004 |
| My transmission has failed due to the torque converter failing catastrophically, sending bits of brass and metal shavings everywhere inside and destroying the assembly. the symptoms of this failure were as follows: shifting hard between 1st and 2nd gear, and the o/d light flashing very rapidly after 10 to 15 minutes of drive time. upon an extremely simple investigation (google search), i find that this is a suspiciously common problem with these transmissions, even though my own dealer says he's never heard of it before now, which was also a common thread in these complaints i found online. the corrective action suggested by the dealer is the same as everyone else i've found: new transmission. they say it is totally destroyed inside, the pieces of torque converter have ruined virtually every part of the tranny. *tr | |||
| 05/22/2006 | 101000 | 2 | 03/20/2001 |
| 2002 ford explorer had initial transmission failure at 101,000 miles. car was serviced regularly, running fine until o/d indicator light illuminated and the vehicle would not shift into 3rd gear. rebuilt transmission was installed and now has failed at 151,000 miles. research concerning this problem shows that many consumers of ford 2002 ford explorer have had similar issues. *tr | |||
| 03/22/2008 | 38500 | 1 | 11/15/2001 |
| I just had to purchase my third ford transmission for my 2002 ford explorer at a cost of $3600 to replace a transmission i also had installed by ford at a cost of $3400 38,500 miles previously. *tr | |||
| 03/10/2008 | 85000 | 1 | 08/05/2002 |
| Tl*the contact owns a 2002 ford explorer. while driving approximately 45 mph, the od sensor began blinking and the transmission slipped. the contact pulled the vehicle over and read the manual, which stated to immediately have the vehicle assessed for possible repair. the vehicle was taken to the dealer and they stated that the transmission needed to be replaced. the vehicle was taken to a specialist and the transmission was rebuilt. the current and failure mileages were 85,000. updated 07/08/08. *bf updated *jb | |||
| 01/01/2006 | 65000 | 2 | |
| Replace rear end in 2002 explorer 2 times. ford vented the differential with a tube that exits around the rear wheel well. this design allows a lot of water to get into the differential and ruins all the workings. i had it fixed and in less than a year later experienced the same problem - i now have to have the tube reworked as well as fix the bearings again. my mechanic says it is very dangerous! *tr | |||
| 03/25/2008 | 91000 | 1 | 10/18/2002 |
| 2002 ford explorer, stopped at traffic light on 3/25/08 and od light flashed and engine revved up. would not go when gas pressed, finally got it to limp through the intersection. stopped in a parking lot and put it in park to see what was wrong and it sounded like something was ripping apart underneath. doesn't want to go into gear. this vehicle has had the struts replaced and the front headlight replaced twice due to engineering problems on the redesign. spoke with ford this morning and they refuse to issue a recall even though they are aware that the redesigned transmissions are known to fail in this model. *tr | |||
| 03/24/2008 | 88000 | 1 | |
| I drove my 2002 ford explorer to work about 445 pm and everything seemed fine on the way there. i left work at 7 pm to go get dinner for me and the other guys working that night and i go out start it up... shift it into reverse and the vehicle doesn't move. i then shift i it into drive and the it still doesn't move. go to check the tranny fluid and guess what... no dipstick. this vehicle is horrible. *tr | |||
| 03/23/2008 | 85000 | 3 | 03/23/2008 |
| At 85k miles, under normal driving use/condition, the transmission and rear differential have failed on my 2002 explorer. there are ford tsbs that identify and acknowledge these problems as evident in many of their vehicles, yet refuse to absorb any cost of the $3200 it will take to repair them. the wheel bearings also continually fail at a cost of $500 each, and have been repaired at least 3 times at my own expense. the torque converter and bushings need replaced, and the transmission cooler is worn. my mechanic explained these should not wear as quickly as 85k miles, and from the current state of its condition, recommended a complete transmission rebuild/replace, along with a new rear differential gear set. i have come into contact with hundreds of ford owners, of new and used vehicles alike, with the exact same problem and am seeking all resources available to initiate a suit against ford for its evident manufacture defects. *tr | |||
| 03/17/2008 | 81595 | 2 | 10/19/2002 |
| My wife called me to tell the o/d light was flashing and the transmission was slipping. i think it was between 3rd and 4th gear. we took it to our mechanic and it was diagnosed that the transmission needed replaced. after looking at your web site, and other sites, this is a very common and dangerous problem. i also have an issue with the right front wheel that has a serious rubbing noise with a serious vibration and it was diagnosed as a bad wheel bearing. this is another issue with the explorer that is posted numerous times on your site. both of the issues should be honored by ford due to the expense and possible chance of injury. *tr | |||
| 03/15/2008 | 96500 | 1 | 04/15/2002 |
| Transmission failure 96,000 miles. no apparent warning. *tr | |||
| 02/27/2008 | 120000 | 1 | |
| Transmission failure. *tr | |||
| 03/15/2008 | 93330 | 7 | 06/17/2007 |
| Tl*the contact owns a 2002 ford explorer. the overdrive light flashed and remaind illuminated when the contact stopped the vehicle. the engine revved and the transmission jumped into gear. the failure occurred intermittently and while driving 25 mph. the vehicle has not yet been taken to the dealer. midas stated that the transmission was failing. the current and failure mileages were 93,330. | |||
| 03/01/2008 | 133000 | 1 | 10/15/2006 |
| O/d light went on then check engine light, lost third and fifth gear. *tr | |||
| 03/12/2008 | 1 | 09/01/2002 | |
| Automatic transmission failed at 85k miles. *tr | |||
| 02/08/2007 | 55000 | 2 | 05/08/2002 |
| Ford 2002 xlt explorer 4wheel drive i am on my 3rd transmission at under 100k miles. luckily i travel close to home when the occurrences happen. but others i have spoke to with same vehicle have had the same problem, looked up also car stats.com and too numerous to mention, ford should have researched this problem and recalled. *tr | |||
| 03/12/2008 | 76000 | 1 | 04/01/2003 |
| My 2002 ford explorer had been making an electronic dinging sound that typically is to bring the drivers attention to the display screen, but no message was displayed, for about a week. then on the morning of 3/12/08 the transmission started slipping out of third gear. we took the car to ford first and they didn't say anything, but when i took it to aamco, they told me that my car was the third this week with the same exact issue, and that the real issue was a design flaw with the transmission since all three cars had mileage under 100,000 miles. the cost to rebuild the transmission was quoted at $2,500. *tr | |||
| 10/01/2007 | 90000 | 1 | 05/10/2006 |
| The body panel below the back window is cracked for no reason when i took my truck into a ford dealer they said that is normal and ford knew about the problem and there isn't anything they could due. so i called the ford service number in my ford handbook and the manager confirmed they knew about the problem but its not a recall out because its not a major problem and if i wanted it fixed i would have to pay. so i also asked about the transmission failure rate and i was also told they knew about that too (the transmissions fail under 100,000 miles) but there isn't a recall and i would have to pay to get the transmission fixed as well. *tr | |||
| 03/04/2008 | 121485 | 1 | 10/15/2006 |
| Transmission failure wheel bearing failure (3 times). *tr | |||
| 11/06/2007 | 123252 | 3 | 03/18/2005 |
| Driving on highway at 63 mph and valve spring broke. valve dropped into piston causing engine failure. check engine code called for random engine misfire and code was triggered at around 2600 rpm. prior to engine failure i have been experiencing a shudder when transmission shifts into overdrive. there is also a problem with the clutch pack in the limited slip differential that is causing a shudder when turning right or left from a dead stop. (dealership called it the parking lot shudder) i have a 02 ford explorer xlt with 4.6 and 4x4 that has bad engine, transmission, and rear differential. (engine replaced). *tr | |||
| 03/07/2008 | 110000 | 1 | |
| Transmission is/has gone out on my 2002 ford explorer xls 4x4. there are hundreds of others that have had the same issue with the transmission, solenoid b going out and requiring a transmission rebuild or a new one!! if all these people are having a problem, there needs to be a recall! ford needs to face their mistake so that loyal ford consumers will return. i have owned 3 fords, and never again after this. ford really did themselves in with this one! *tr | |||
| 03/01/2008 | 88000 | 1 | 07/15/2006 |
| Transmission failed at 88,000 miles. *tr | |||
| 03/03/2008 | 140000 | 3 | 09/17/2002 |
| Tl*the contact owns a 2002 ford explorer. while driving 25 mph, the contact heard a howling sound coming from the engine compartment. he ignored the sound and did not take the vehicle to the dealer. the following day, while driving at low speeds, the vehicle would not shift into gear properly and hesitated. the day after that none of the gears would shift and the vehicle lost all torque power. the vehicle was towed to an auto shop and the mechanic stated that there was transmission failure. the failure and current mileages were 140,000. | |||
| 12/21/2007 | 65000 | 1 | 08/14/2002 |
| Transmission failure as well as differential failure on vehicle with less than 90k,car has been dealer serviced, this is one of many complaints on this vehicle. at what point will you initiate an investigation? ford designed this transmission as a sealed unit. consumer is unable to check the fluid. flashing o?d light violent shifting, loss of power in 3rd gear. *tr | |||
| 02/21/2008 | 79000 | 2 | 03/17/2002 |
| Transmission and bearing failure. od light on tranny flashing. took to dealer for noise and od light. they replaced bearings and associated parts to a cost of 1130.00 to fix tranny problem they want to replace tranny and torque converter for a cost of 3500. truck was purchased new and maintained on a regular basis. i've checked ford recalls and tsb's and they are numerous referring to bearing and tranny failure. *tr | |||
| 03/01/2008 | 80145 | 3 | |
| 2002 ford explorer wheel bearing failure with under 80,000 miles on the vehicle. i have replaced the front wheel bearing and now both rear wheel bearings due to failure. the first was a rear hub assembly in 06 then a front in 07 and now the driver side rear in 08. i was told by a ford dealer this is a common problem with a tsb addressing it. the dealer told me if not caught soon enough the tires could actually come off the vehicle while traveling. while this has not happened in my case there is the potential for an accident. also this vehicle has a known defect in the transmission which ford has done nothing about. i have had to replace my transmission at under 70,000 miles and many others have had the same problems i have had with my vehicle as found by searching the web for these problems. *tr | |||
| 08/01/2007 | 105000 | 1 | 06/10/2003 |
| At 105k miles the car just died. new transmission needed. they installed/reinstalled the new transmission three times before it worked properly. *tr | |||
| 02/26/2008 | 1 | ||
| Transmission making a horrible whining noise in both the front and back. from all that i have read the transmission and rear end is going to have to be overhauled. with as many complaints as there are on this vehicle ford really needs to do a recall and fix this problem before there is a serious accident. they are aware of this but choose not to do anything until the government forces them to do something. *tr | |||
| 02/23/2008 | 85981 | 2 | 06/01/2007 |
| 2002 ford explorer xls, with 86,000 miles. o/d light began blinking. 4 days later complete transmission failure. car towed to tranny mechanic. entire transmission needs to be replaced. *tr | |||
| 02/21/2008 | 86236 | 1 | 10/31/2001 |
| Transmission completely failed at 86,200 miles. repaired cost a ridiculous $3,936.18. ford knows of the problem but refuses to issue a recall. *tr | |||
| 02/20/2008 | 2 | ||
| I purchased a 2002 ford explorer used in 2003 with approximately 35,000 miles. before i hit 80,000 miles i had to have the transmission replaced due to a shifting/clunking problem. just recently i had to have it replaced again due to erratic shifting and malfunction. the ford dealership and local transmission shop both said that this was a very common problem and that ford knows about it but refuses to do anything. *tr | |||
| 12/21/2007 | 12000 | 1 | 03/15/2007 |
| I have a 2002 ford explorer that i have not even had a year. i am paying a loan for it and i have not been able to drive it for 3 months. surprise it needs a transmission! apparently this is nothing new for this vehicle. if you type in a search you will find a lot of people that have the same problem. this is very expensive to fix and since it was my families main transportation it has been a huge inconvenience. my wife has not been able to work because she has no way to get there. how many problems and complaints with this vehicle does it take to get a recall or something? this is ridiculous it is obviously a well known problem so why not do something to help people fix it? especially since it is such an expensive problem! *tr | |||
| 02/21/2008 | 114954 | 1 | 12/18/2004 |
| 2002 ford explorer xlt, car will not shift out of 2nd gear. over drive off light flashes and shifting stalls. no replacement has happened yet, but seems like everyone else who has had this happen to them needed a transmission rebuild. i don't have the money to shell out for a rebuild. also 5 months after purchasing the car, i had to replace the rear ball baring hubs and bearings. the total cost was 1,000 dollars usd. we need ford to recall the transmission. *tr | |||
| 02/16/2008 | 48500 | 1 | 11/17/2001 |
| Overdrive indicator on my wife's 2002 ford explorer was flashing and experienced problems shifting between gears. repair facility says this is a common problem was this transmission. solution is to have the transmission rebuilt or replaced with another transmission. internet google returns tons of supporting owners with same problem. *tr | |||
| 02/13/2008 | 86000 | 1 | 05/03/2007 |
| Yet, another 2002 ford explorer transmission failure. overdrive light started flashing, lost power and delay on shifting, had to have transmission rebuilt. ford needs to own up to this problem. luckily i'm under a crappy extended warranty. or i would be 3,400 dollars worse in the hole on this 86,000 mile 02 explorer. also had to have the rear seals replaced and control arm same old stuff i here everywhere..... *tr | |||
| 12/28/2007 | 87162 | 45 | 04/20/2005 |
| My overdrive light is blinking on and off for about a month..and based on what i have read, my transmission is about to go. on one website alone there were over 100 complaints about the 2002 ford explorer transmission needing to be completely overhauled. what happens when someone is driving on a freeway, the transmission goes and dozens of people are killed because of a massive accident?????? ford should be held accountable and be made to recall the transmission on the 2002 ford explorer!!! *tr | |||
| 06/01/2004 | 38000 | 1 | 09/01/2002 |
| The transmission started slipping and shifting rough between gears. had it overhauled at 38,000 miles. same problems now occurring at 120,000. *tr | |||
| 02/15/2008 | 45000 | 1 | |
| Transmission has failed. o/d light is blinking, and it won't shift into 3rd gear. *tr | |||
| 02/14/2008 | 1 | ||
| The overdrive light was flashing, rpm's increased and the vehicle's transmission was making loud noises as the gears shifted. the vehicle was brought to a transmission specialist and was diagnosed as needing a new transmission. not only a new one, but to boar out the existing housing as it was defective by ford. *tr | |||
| 02/15/2008 | 1 | ||
| Transmission problems in the 2002 explorer with a 4.6l v8. *tr | |||
| 02/13/2008 | 1 | 01/09/2007 | |
| I own a 2002 ford explorer the transmission started slipping when it was shifting in to 3rd gear so a took it to the ford dealership two days later they call me and tell me that i need a new transmission it would be around 3,300.00 .well i go on line to research and try to find a transmission come to find out there | |||
| 01/12/2008 | 87000 | 1 | 02/06/2005 |
| Traveling on interstate when loud noise came from the transmission. rpm's went up drastically. tranny light came on. when starting and stopping the truck the transmission would make a horrible metal sound. have not driven it for 1 month due to having to go get a loan to pay for the repairs. took to aamco which stated today that the tranny needs to be totally overhauled at $2400. *tr | |||
| 02/10/2008 | 1 | ||
| O/d light flashing, transmission slipping. *tr | |||
| 10/08/2007 | 80080 | 2 | 08/20/2005 |
| Transmission failure on highway, in a construction zone, almost resulting in an accident. this is a known problem w/ 2002 explorers. ask any transmission shop. also check out carcomplaints.com - it is their #1 worst vehicle. i counted 10 technical service bulletins on this transmission, but no recall !?! *tr | |||
| 12/21/2007 | 102500 | 1 | 05/04/2007 |
| 2002 ford explorer xlt 103k miles makes a clunk when shift on reverse. took it for check up and need a new transmission which will cost about $2500+ i already paid $10,000 for suv cant pay any more and i only owned it for 10 months. and there are thousands of customers with the same problem that can be found on this website. http://www.carcomplaints.com/ford/explorer/2002/transmission/transmission_slips_when_shifting_and_clunks.shtml i think ford should take responsibility for this issue and help us out. *tr | |||
| 02/07/2008 | 100000 | 4 | 07/26/2005 |
| My 2002 ford explorer has been wonderful until my transmission started slipping it would run fine then jolt into gear out of no where then be running fine again. i was on my way to work the other day and out of no where my car stalls in drive i am pushing on the gas pedal and nothing no movement in rush hour traffic. i have my car towed to the transmission shop and bang you need a new transmission, i did not take my car to the shop the first couple of times because the issue was so few and far between, so i thought ok maybe transmission fluid or oil change did that everything was fine for about two months then i low and behold i am out 1000's of dollars for a new transmission. then i decide to research my year, make, model vehicle and find out that i am not the only one who has to throw away money that i can not afford because ford knew about the transmission problem all along. i have always bought ford vehicles but i think that i might have to reconsider when i look for another vehicle unless ford wants to do the right thing and recall this year transmission and reimburse those who were out money getting their vehicles fixed when ford knew that their was a problem to beginning with. thank goodness that i was stopped at a red light when my car stalled because i could have been rear ended and then i would be more upset than i am. *tr | |||
| 01/24/2008 | 46400 | 1 | 12/13/2002 |
| 2002 ford explorer with an o/d light flashing and now a service engine soon light on. was told by the dealer that the transmission would have to be rebuilt. only 46000 miles on the truck. only changed every 3000. extended warranty just expired on dec 13, 2007 after 5 years. updated *tr | |||
| 01/20/2008 | 1 | 06/10/2001 | |
| 2002 eddie bauer explorer transmission transmission type 5r55w started to slip and the vehicle has 110,000 mi. next my o/d dash light started to flash and then the check transmission light went on. dealer stated it was just a bad solenoid replacement cost of $1,000 or worse? second opinion stated that there is a buried code in the diagnostic about the overdrive wasn't working and the test drive by mech. noted that 5th gear wasn't working. the independent mech. stated that he was sorry when he found out it was an explorer because he has a lot of this work. the transmission was overhauled to the sum of $2,710. safety concern? well you have your family in this vehicle trying to merge onto a highway while your transmission is slipping or worse. to me this is as big as a safety item as their back glass lift gate they recalled. or their roll over issue for that matter. so i may be one person but you just have to type in this issue on the internet and the number of complaints are incredible. ok so many people have had the same issue. so go to their tsb and this is littered with transmission issues. this is clearly a faulty transmission from the start but apparently consumer complaints have not been enough for ford to do the right thing here. i would ask that the nhtsa do what is in their power to request ford to do the right thing here and reimburse us for fixing an obvious and dangerous design flaw. *tr | |||
| 03/10/2006 | 65000 | 3 | 11/09/2005 |
| Ford explorer xlt 2002 with 61,000 miles o/d light started flashing rapidly and the check engine light came on. was told the transmission was slipping between 1st and 2nd gear and needed replacing. replaced transmission and less than a year later the o/d light started flashing rapidly and check engine light came on again. had the codes read and needed to replace pressure sensor valve. worked fine until lately and now vehicle is doing the same thing again. *tr | |||
| 02/07/2008 | 71000 | 1 | 06/09/2001 |
| Tranny slippage. o/d light/service engine light flashing. engine revving but not coming into gear. the transmission shop said this is a known issues with fords. the bands that wrap the 2nd & 5th gears to lock against the drum are defective. ford has updated the style of the band and once replaced this issue does not repeat. my estimate so far is at $2100-$2300. we will not know full extent of damage until he removes, dismantles & inspects it ($595 to do that). as this is a known ford issue with their defective part, there should be a recall and owners should be reimbursed for the cost of repairs. *tr | |||
| 02/07/2008 | 10300 | 5 | 06/26/2006 |
| I have a 2002 ford explore v-8 xlt that has been taken care of and all the sudden i have transmission problems, when i am in drive all sudden out of no where my car will either stall or it will jolt into gear. then it will be ok for a while then it starts doing the same thing again. i am more mad that more than 100 complaints have been posted with the same transmission problem for the same year ford vehicle all of them almost the exact same and there is no investigation into this problem. i was on a website that listed this website for vehicle complaints and that there were several complaints for the same thing transmission failure for the 2002 ford explorer. *tr | |||
| 02/05/2008 | 68000 | 1 | 02/02/2004 |
| Absolutely no warning signs o/d off light blinking transmission bands failure, requiring a complete rebuild $2500-3500 for repair at 68,000 miles. *tr | |||
| 02/04/2008 | 113800 | 1 | 05/15/2003 |
| Transmission failure. *tr | |||
| 02/01/2008 | 40000 | 1 | 07/15/2002 |
| Transmission on my 2002 ford explorer is failing after only 40,000 miles. even though i have maintained the vehicle and not abused it, i will have to replace the transmission. *tr | |||
| 02/01/2008 | 94000 | 1 | 05/31/2005 |
| 1)no particular events leading up to failure, one day o/d light came on (flashing) 2)transmission failure, must rebuild to the tune of $3,400 3)transmission rebuild. *tr | |||
| 10/30/2007 | 19000 | 1 | 01/05/2004 |
| Transmission failure and rear end failure. *tr | |||
| 12/12/2007 | 2 | 06/01/2007 | |
| I have this 2002 explorer eddie bauer edition. it only has 79k on it, and the o/d started flashing. i pulled over and shut it off, and started it again.....after i restarted no problems...light was gone, and still shifted correctly. i proceeded and took it to my dealer....was told it would be around 5800 to fix this. that is ridiculous...with that low of miles on it...... *tr | |||
| 01/05/2008 | 91006 | 3 | |
| Transmission went out on my explorer 2002 ...every single person i know that has 2002 explorer had to re-build their transmission ..ford needs to take care of...i cant afford to fix it each time ..its factory defect that should be recalled. there's alot of non satisfied costumers that i find all over the world. something has to be done. *tr | |||
| 01/26/2008 | 100000 | 1 | 10/01/2006 |
| Transmission failure - known 2002 ford explorer issue and not a recall. have to replace entire transmission. *tr | |||
| 05/01/2007 | 50000 | 1 | 06/01/2002 |
| Transmission would not work beyond 2nd gear. this truck had less than 60,000 miles and was a 2002 model. the transmission had to be completely removed and a new transmission was put in during 2007. *tr | |||
| 08/01/2006 | 90000 | 3 | 05/03/2005 |
| I own a 2002 ford explorer. when the vehicle was 3 years old, the transmission went out in it. one day it wasn't driving right, and by the next day the transmission was out. the dealership did not stand behind their warranty (it was still under 100k miles) i ended up shelling out over $2000 for this to be repaired. i have had alot of people tell me that they have had the same problem with their explorer. the shop that repaired the car had lots of trouble with the transmission as well. it took them a month to get it running properly. i still have problems with the third gear. it does not shift properly and will sometimes skip the gear all together. i am proud to own an american made car, but it runs like crap and i wish that ford would do something to correct this. it is not old enough to have this kind of problem, and many people are in the same boat as me with their explorer. i am still trying to pay this off as well as continue to make the car payment. *tr | |||
| 01/15/2008 | 98000 | 2 | 07/15/2005 |
| I bought my 2002 ford explorer used in 2005 with about 60,000 miles on it. in 6 months the entire car would shake if i went above 50 miles per hour. about a week later, while driving on the highway i felt the car shift extremely hard. i took it to a shop and was told that 3rd gear was already gone and that i was going to soon lose 2nd and so on. i had to spend $2000 on a rebuilt transmission. however, almost 2 1/2 years later this rebuilt transmission is failing again. this time the od light started to blink; i had a garage get the code immediately. it said there was an issue with the torque converter. i had them look at the transmission closer and they found that the transmission fluid was burnt and there were metal shavings in it. the transmission is fried again, and it will cost approximately $3200 to fix it this time. this is definitely a safety concern because these problems often come with no warning. both incidents i was driving on a highway with my family in the car. something must be done. this is definitely a defect in the sealed transmissions put in the 2002 explorers!!! *cn | |||
| 11/07/2007 | 83000 | 4 | 08/21/2001 |
| Purchased '02 explorer eddie bauer brand new in aug '01. from brand new, explorer would not immediately engage when stopped at a light and pressing the gas. after multiple visits to ford, and they couldn't find anything wrong, they finally got a service notice that told them how to fix it. now at just 86k miles, young for gently driven, fully maintained vehicles, i am being told that i need a new transmission. o/d off light repeatedly comes on, goes off when i turn off the explorer. also, strange vibrations at highway speed (not rough road), and loud/firm shift in and out of reverse. yesterday o/d off light came on with service engine soon. ford service says that i need a new transmission for $3k+ and that it can go out any day now. after research, this is obviously a very common issue and related to a defective transmission, which should not be an expected cost of auto ownership. have not decided who to have repair it yet. *tr | |||
| 06/23/2007 | 64000 | 5 | 12/04/2002 |
| Oh where to start!! i have a 2002 ford explorer that has had numerous problems, mostly the transmission. something needs to be done to correct this problem. i have around 75k miles and i'm on my 4th transmission, including the one that came with the car. now, one a cold day my passenger side window has broken. i am very upset with the quality of this vehicle. one transmission went out while i had my kids in the car with me. it was fine one moment and then the next moment i couldn't do anything. that is very dangerous and something needs to be done to correct this problem. after much research i have found that this is the #1 problem with ford cars, or explorers and nothing has been done about that. *tr | |||
| 01/01/2007 | 80000 | 1 | 11/20/2003 |
| I have a 2002 ford explorer and like numerous other people, i have transmission problems with this vehicle. the o/d light blinks off and on and it does not shift properly when this happens. if you turn the vehicle off and then back on, it usually shifts ok for a while before it starts all over again. i believe ford should recall this problem because obviously the large majority of these vehicles have this or similar problems with the transmission. sometimes you have to shift to neutral, shut off the vehicle, then restart before it shifts properly again! this is dangerous! *tr | |||
| 01/07/2008 | 5 | 12/18/2006 | |
| Currently own a 2002 explorer xlt with only 65k miles on it. the transmission is in need of a rebuild because is slip from time to time. the rear differential seals are leaking. the entire rear of the vehicle makes a humming noise so i suspect that a rear bearing is going bad. not to mention the 4wheel drive system has not worked since i bought it a little over a year ago. i've had intermittent issues with the air bag control module and also the backup alarm system. there is nothing but poor write-ups about this truck all over the internet. all the same problems i'm experiencing are problems many other drivers have also had. *tr | |||
| 01/02/2007 | 114000 | 1 | 03/15/2004 |
| O/d off light began flashing rapidly. apparently tripped by a failed solenoid b valve body. the valve body of solenoid b (the one controlling 1st and od, which together constitute 3rd gear) is a known faulty part. this can also be associated with a failed epc valve, which is usually replaced at the same time as the solenoid. according to auto professionals, this is a common issue with ford light truck automatic transmissions. the average cost of resolution is approximately $1200. *cn | |||
| 12/01/2007 | 90000 | 1 | |
| Transmission overdrive light is blinking and illuminated and jerks between 2nd and 3rd gear. this problem is clearly a defect as the identical problem is posted all over the internet. the error code for the service engine light points to the solenoid. there should be a recall issued before somebody's transmission fails and causes a death. *cn | |||
| 01/03/2002 | 67000 | 1 | |
| The transmission on my 2002 ford explorer has failed. it will not shift from second to third gear, and the top speed i can go it 20 to 30 mph. though transmission problems happen frequently, i know that this is not an isolated incident. i have made this complaint not so much for myself but on behalf of all owners of ford explorers. while i was researching 2002 ford explorer transmission problems, i came across the website www.carcomplaints.com. on this website there are 247 complaints about the 2002 explorer's transmission http://www.carcomplaints.com/ford/explorer/2002/index.shtml more specifically, there were many transmission failures that involved the third gear or the entire transmission. http://www.carcomplaints.com/ford/explorer/2002/transmission/ this all seems like it makes sense, but when we look to the 2001 explorer's complaints there are far fewer http://www.carcomplaints.com/ford/explorer/2001/index.shtml and the 2003 has fewer transmission complaints as well. http://www.carcomplaints.com/ford/explorer/2003/index.shtml additionally the 2003 has no complaints about the switch from second to third gear like the 2002 does. http://www.carcomplaints.com/ford/explorer/2003/transmission/index.shtml additionally, the home page of www.carcomplaints.com has the top 5 complaints of the past 90 days, and the ford explorer's trasmission ranks 2nd. there is a problem. a huge problem. http://www.carcomplaints.com/index.shtml my explorer is currently being fixed, and i researched this once the mechanic gave me the quote. all of this being said, with all of these links as proof, i think it's time that ford recalls the 2002 explorer due to severe and costly transmission problems. please help in this worthy cause. *cn | |||
| 01/02/2008 | 100 | 02/06/2004 | |
| The transmission in my 2002 ford explorer has a history on intermittent problems that the ford dealer was not able to replicate. therefore no repairs have ever taken place. this has bee a safety issue as the car fail to shift in the middle of an intersection, or when i attempt to pass another vehicle. at other times the car will lurch forward or backward when placing or removing the car from park. recently the transmission lost 5th gear and i am told by the dealer that i need to re-build the transmission at my cost despite the long history of problems i have experienced.*cn | |||
| 10/01/2007 | 66000 | 2 | 10/01/2002 |
| 2002 ford explorer xlt 4wd transmission is slipping shifting from 2nd to 3rd gear. the o/d light and service engine soon light are on. there are only 66,000 miles on the car. all maintenance has been done as directed. many complaints of this have been found and noted. i had a licensed mechanic adjust the bands on the transmission and that stopped the problem for about a month.*cn | |||
| 07/19/2005 | 48005 | 1 | 08/27/2002 |
| Noticed harsh shifting into reverse and from 3rd to 4th gears on 02 ford explorer 2wd with 48,000 miles. required rebuilt transmission at cost of $2124.00. *tr | |||
| 12/17/2007 | 101000 | 1 | 11/15/2007 |
| Transmission failure. after research, it appears there are several issues dealing with this similar item. *tr | |||
| 12/06/2007 | 72000 | 1 | 09/14/2001 |
| At 65,000 mi. the check transmission light came on and o/d light flashed while accelerating. i called dealer they said to wait until light stayed on. at 72,000 lights came on again as well as check engine. brought it to dealer and need new transmission. i have found many posts regarding new transmissions for this vehicle at low miles. cost of transmission was 3200 out of pocket. there should be a recall on this. *tr | |||
| 12/10/2007 | 97000 | 2 | 07/04/2006 |
| Tl*the contact owns a 2002 ford explorer. while approaching a stop light, the contact depressed the brake pedal and the engine light illuminated. the dealer stated that there was transmission failure and it needed to be rebuilt. ford stated that the contact would have to pay for the repairs. the vin was invalid. the current and failure mileages were 97,000. | |||
| 12/10/2007 | 116000 | 1 | 05/01/2004 |
| 2002 ford explorer transmission slippage, issues with transmission over-revving between gears and then shifting gears at high rpms causing vehicle instability, o/d off light on console blinks consistently, check transmission notified on display screen on console, occurs even after engine restart, internet research shows that this is a common problem with the ford explorer with a 5r55w transmission. extremely dangerous event because of sudden nature in failure, occurred to me at approx. 55mph when the rpms ran high during the slippage and then the vehicle jerked when the gears suddenly shifted even after taking my foot off the accelerator. no parts replaced/repaired as of yet, but again research shows that transmission rebuild is imminent. *tr | |||
| 12/08/2007 | 55000 | 1 | 06/15/2002 |
| Was driving my 2002 ford explorer with only 55k miles, overdrive light suddenly started flashing and now the transmission will not shift from second gear into third gear. the rpm`s rev very high and then it clunks into third gear. i understand there have been a lot of problems with this transmission. something needs to be done about this immediately. *tr | |||
| 09/07/2007 | 57000 | 1 | 08/07/2005 |
| The transmission in my 2002 ford explorer began to slip at 57,000 miles. from first gear into second it would rev high and then with a clunk and a grinding noise reluctantly go into second gear. *tr | |||
| 09/01/2007 | 121000 | 600 | 10/20/2001 |
| My 2002 ford explorer transmission failed. o/d off light blinks constantly. hard shifting and slipping is constant. dealer wants $3,000 to repair. this has happened to hundreds / thousands of explorer owners. someone can get killed if the transmission slips on the highway and the driver loses control the way i did. i was lucky. someone else may not be. ford ignores the issue altogether. *tr | |||
| 11/27/2007 | 1 | ||
| I drive a 2002 ford explorer xlt 4.0 v6 . my over drive light begun flashing and shortly after that my transmission failed. i own many fords and this is an issue that defiantly needs to be recalled. perfect maintenance. *tr | |||
| 11/19/2007 | 45000 | 1 | 07/17/2002 |
| 2002 ford explorer xlt transmission failure at 45,000 miles. had to have a new one installed for $3,000.00. *tr | |||
| 10/01/2007 | 78000 | 1 | 08/10/2005 |
| I have a 2002 ford explorer xlt 4l 6cyl. will not shift into 3rd gear smoothly. o/d light flashes. *tr | |||
| 06/01/2006 | 78000 | 1 | 08/01/2004 |
| 2002 ford explorer transmission started failing at 80,000 miles. overdrive light constantly flashes, transmission does not shift into od, hard shifts between 2-3, 3-4, sometimes misses 3rd, clunks in reverse. all scheduled maintenance was performed on transmission. *tr | |||
| 10/09/2007 | 82800 | 1 | 01/04/2002 |
| Transmission seized after approximately 75k on car 5 years old. luckily my husband was driving slowly on local streets when it occurred so he was uninjured. transmission was repaired at dealer costing $3546.23 this happened to our previous ford explorer and if you look online at carcomplaints.com seems to be an extremely common occurrence with 2002 ford explorers. ford doesn't see a need to repair this problem since it conveniently happens after warranty is up. *tr | |||
| 10/27/2007 | 76775 | 1 | |
| My 2002 explorer transmission started slipping as shifting and putting in reverse and drive. this vehicle has 76000 miles on it. took to the ford garage, all test came out ok, tech stated i need a new transmission at a cost of 3500.00. after doing some research and reading complaints of other explorer owners, i feel this expense should be covered by ford. *tr | |||
| 10/16/2007 | 70000 | 1 | 10/01/2006 |
| Tl*the contact owns a 2002 ford explorer. while driving between 65-70 mph, the transmission failed. the engine revved, but the vehicle would not move. the check engine, odometer, and transmission lights illuminated. the vehicle was towed to a shop and they stated that the transmission failure was due to a manufacturer defect. the vehicle is currently being repaired at the shop. the current and failure mileages were 70,000. updated 01/11/08. *lj | |||
| 06/01/2005 | 48000 | 2 | 10/23/2002 |
| Tl*the contact owns a 2002 ford explorer. while driving 35 mph, the vehicle stopped in traffic; however, the engine was still running. there were no warning indicators present. the vehicle was towed to the dealer and they stated that the oil pump failed. the transmission was rebuilt twice. the failure mileage was 48,000 and current mileage was 72,000. updated 11/20/07 *tr | |||
| 08/15/2007 | 102000 | 1 | 11/27/2001 |
| 2002 ford explorer sealed transmission failure. regular maintenance performed, transmission began to slip when shifting from 1st to 2nd gear. *tr | |||
| 12/06/2006 | 105835 | 1 | 11/08/2001 |
| Tl*the contact owns a 2002 ford explorer. while driving 55-60 mph, the transmission stopped shifting. the affected gears were second and overdrive. the gear was able to shift from first to third gear without any problems. the contact took the vehicle to a transmission shop the same day and they diagnosed a major internal failure. he purchased a reconditioned transmission from ford and had it installed. the cost to replace the transmission was $3,100. the purchase date was unknown. the current mileage was 145,000 and failure mileage was 105,835. updated 01/09/08. *lj updated 12/12/07 *tr | |||
| 07/27/2007 | 72000 | 1 | 01/14/2004 |
| Transmission began shifting hard & then the od off light began flashing. before i could get it to the dealership that day, the transmission just quit. i parked at a grocery store, ran in & when i came back out to leave, it wouldn't shift. it remained in park even though the gear shift was being moved through the gears. i took it to a transmission shop & had the whole transmission rebuilt. it was full of metal. i was going to have the transmission serviced for the regular maintenance but never got the chance. at 72,000 miles, it was rebuilt for $1800 plus the $180 towing fee. if i had more warning, i may have been able to catch it before the whole thing went bad, but the light never came on until it was too late. i have taken good care of this vehicle, no off-roading, rough driving, or anything. never so much as a hiccup until this. *tr | |||
| 10/25/2007 | 56000 | 1 | 12/23/2001 |
| My gear shift snapped off. i've noticed many similar complaints. this is not an inexpensive repair and it appears the parts are not available. i'm an older driver, handicapped and i'm the only person who has driven my vehicle. it is not the result of abuse. *tr | |||
| 10/10/2007 | 80000 | 1 | |
| Transmission slipping, gears slippage, o/d light flashing, all equals a new transmission at price of $3100. only reached 80,000 miles an maintained properly at all times! *tr | |||
| 08/24/2007 | 10100 | 1 | 04/21/2007 |
| I own a 2002 ford explorer xlt 2wd, it started to do this grinding noise in tranny,/d light flasihng, couldnt shift,took it to dealer in mexico, yeah middle of vacation, said coulnt do anything to save it. car is sitting in mexico. thanks ford *tr | |||
| 08/15/2007 | 78000 | 1 | 07/15/2002 |
| Tl*the contact owns a 2002 ford explorer. while driving 50 mph, the contact noticed that the vehicle began to drastically decelerate. the vehicle would not exceed speeds of 20 mph. she heard a loud winding noise, but no warning lights illuminated on the instrument panel. she took the vehicle to the dealer and they stated that the transmission was defective. the vehicle was serviced, but she does not know what parts were repaired. the manufacturer stated that they would not reimburse her for the repairs. the powertrain was unknown. the current and failure mileages were 78,000. | |||
| 07/01/2006 | 101049 | 1 | |
| 2002 ford explorer transmission and rear differential failures, reported well before 100,000 warranty expiration and ignored by ford! *jb | |||
| 09/20/2007 | 85000 | 1 | 07/29/2001 |
| Automatic transmission shift level housing broke off. when attempting to place the car into reverse the level broke from the housing requiring the car to be towed to the dealership. basic part# 3c529. currently , have the car at sill-terhar motors where we are awaiting used replacement, since no parts are available. seeing that this part is only used for shifting there is no reason for this to break this soon and felt this is a defect in manufacturing. *tr | |||
| 09/14/2007 | 64000 | 1 | 04/22/2006 |
| We were driving the car to work, going about 55 mph and the overdrive light came on and then the car just stopped moving. it nearly caused an accident. now i have been told that i need the transmission replaced or rebuilt. i have had this car for 17 months and there was no indication that there was a problem. it wasn't even at the point to have the transmission flushed, so what is the deal with the inferior equipment that ford installed? i don't have the money to pay for a transmission and am at a loss as to what to do, other than to have it towed cod to fords main office for 'display' . *tr | |||
| 03/20/2005 | 69000 | 1 | 08/20/2004 |
| Shortly after buying the vehicle (68k miles) the transmission started shuttering and having issues shifting from 1-2 gear. it would also have problems down shifting under load. i would have to release the throttle momentarily to make it shift. overdrive light would blink, the odometer would blink all 'dashes', and the speedometer would go to 0 mph. i have had the vehicle worked on at a local dealership 3 times and still the problem persists. now, at 97k miles, my extended warranty has expired and i am left with a vehicle i am still paying for and a bad transmission. *jb | |||
| 02/05/2007 | 67117 | 1 | 07/05/2005 |
| Tl*the contact owns a 2002 ford explorer. the contact stated that he had to rebuild his transmission and replace the rear differential bearings. the vehicle failed while driving 70 mph. he stated that the vehicle shut off when he shifted into reverse. he had to wait a few minutes before the vehicle could be restarted. the vin was unknown. the current mileage was 80,000 and failure mileage was 67,117. | |||
| 06/08/2005 | 76161 | 5 | 08/24/2004 |
| We have a 2002 ford explorer. we purchased this used in august 2004. on june 2005 we started having trouble with the transmission and took it in to the dealership on june 8, 2005 they had it for 8 days and repaired it under warranty. we took it back on june 24, 2005 for the same problem. they had it for 5 days but said they could not duplicate the problem. on jan 20, 2006 we had to take it back in to the dealership for transmission problems again. they had it for 7 days this time and repaired the problem under warranty. then on feb 10, 2006 we had to take it back to the dealership for transmission problems again. this time they had it for 19 days and again repaired it under warranty. now we are having transmission problems again and we took it to the dealership for repair but they say it is out of warranty and that there is nothing they can do for us. they say that it has been 1-1/2 years and 40,000 miles since it was last worked on and it is out of warranty. after talking to everyone at the dealership from the service mgr, the general manager and finally the owner | |||
| 08/18/2007 | 96000 | 2 | 04/27/2002 |
| My transmission has to be replaced which will cost $3800. plus $500.for the cost of a rental car. 2nd time transmission has to be worked on. the first time the car just stopped in the middle of rush hour. car is maintained every 3000 miles@a ford dealership. check engine light came on with overdrive light blinking. *tr | |||
| 11/26/2005 | 63649 | 1 | 10/05/2001 |
| Purchased new 2002 ford explorer. i had the original transmission replaced at 63,658 miles due to its failure. the rebuilt one that cost $2,974 is now slipping @77,853 miles. it will have to be replaced soon and the company that did the work is now out of business, thus the warranty is worthless and i am probably going to have to junk the vehicle and buy a foreign vehicle. *tr | |||
| 07/13/2007 | 1 | ||
| The overdrive light on the 2002 ford explorer is blinking. this was after the 100k miles checkup. i am now being told that the transmission is possibly damaged due to a faulty part that is a know issue with ford motor company. *jb | |||
| 08/06/2007 | 79000 | 1 | 10/01/2001 |
| Transmission failed out of the blue in the middle of traffic, had this been a highway, consequences could have been dire. car had to be towed and new transmission installed. according to research i have done, this has happened to a large number of these vehicles. *jb | |||
| 07/12/2007 | 66700 | 3 | 05/10/2006 |
| Had to replace three wheel bearings at the same time. one went bad while on vacation. luckily we pulled off the highway for a break and heard a lot of grinding. took it to a repair shop and they wiggled the tire like a loose tooth. technician said the wheel was about to come off and could have at highway speeds. with only 67,000 miles on this vehicle this must be a manufacturers defect that could have cost me and my family our lives! now i am told the transmission is failing. ford needs to do something about this. *tr | |||
| 07/31/2007 | 62000 | 2 | 07/15/2002 |
| Repeat failure of brake light switch, cruise control won't disengage when brake pedal depressed ,an unsafe situation. also intermittent inability to shift out of park and brake lights not operating. *tr | |||
| 06/01/2005 | 79835 | 1 | 04/01/2003 |
| Tl*the contact owns a 2002 ford explorer. the dealer informed the contact that the coil spring on the rear passenger side suspension failed. the dealer did not state the cause of the failure. as of august 1, 2007, the vehicle has not been repaired. the contact stated that the coil spring on the rear driver side suspension failed june 2005. he also stated that the transmission failed at 79,835 miles. the current and failure mileages were 79,835. updated 02-04-08. *kb the consumer discovered he didn't have 3rd gear. updated | |||
| 01/10/2006 | 60081 | 1 | 10/15/2001 |
| Transmission has to be replaced. *jb | |||
| 05/10/2007 | 67243 | 2 | 04/06/2005 |
| The car had no reverse at times. when it shifted into reverse, it was very jerky. eventually reverse was lost. grinding noise at approximately 30 miles per hour. transmission completely rebuilt at a cost of $2700. car had only 67,000 miles. i still have the grinding noise and occasionally the o/d light comes on due to sensor in 4th gear. ford should be ashamed. *tr | |||
| 07/04/2007 | 74000 | 1 | 07/10/2004 |
| 2002 ford explorer xlt transmission failure. driving vehicle on highway was easy. transmission has been regularly maintained. there have been numerous complaints for this specific pr yet no one has taken action suitable to have ford recall the transmission. ford dealer says they know it is a defective design but ford will not take action to correct the problem. it is a pity that someone will have to be severely injured or killed before anything will be done. *ak | |||
| 06/27/2007 | 54000 | 2 | 06/25/2007 |
| Tl*the contact owns a 2002 ford explorer. while driving 30 mph, the transmission failed to accelerate and shift into second gear. the dealer stated that the transmission needed to be overhauled. as of june 29, 2007, the vehicle has not been repaired. the current and failure mileages were 54,000. | |||
| 09/01/2006 | 72000 | 2 | 08/05/2006 |
| I own a 2002 ford exploere and transmissionwas giving me problems. also, has some vabration in rear end and front end ,took it to ford on waranty, and they said nothing was wrong . well now i have a transmision problem and out of waranty, and they said there was nothing they could do for me, i would have to pay to get the problem fixed. but they should of look in to this problem when i had the car for a month. now a year later the transmision was no good. *ak | |||
| 05/20/2007 | 108000 | 5 | 09/13/2004 |
| 2002 ford explorer transmission problems. slips when vehicle starts moving from stopped position. delay between reverse and drive. *ak | |||
| 06/01/2007 | 89000 | 1 | 01/01/2001 |
| Vibration and grinding at low speed turns. told by ford a differential clutch package is needed at a cost of $1,100. called around to severl different repair shops. found a ford dealer to repair for $790 plus tax. getting the usual 12 month 12,000 mile warranty. called ford relations for some relief and they offered none because i am out of warranty. this is clearly a problem experienced by a large number of explorer owners. everyone please speak up and post a complaint. | |||
| 10/10/2005 | 59000 | 20 | 10/09/2005 |
| Transmission broken ford doesn t care brought it to sam galloway ford in fort myers at least 20 times they finally refuse to take vehicle into repair with the words there is nothing wrong with it transmission shifting hard from 2-3 gear car is slower then a 4 cylinder no power whining noise from under the hood in the mean time transmission slamming gears still nothing wrong with it hesitating while accelerating grinding noises while accelerating whining from rear end ford still says nothing wrong transmission went in 1st gear while driving 45 wiped out alomst hit a tree still nothing wrong check engine light is on from time to time error code saying fuel system bank 2 high voltage system too rich brought it to ford error codes erased came back couple days later ford says there where no error codes | |||
| 05/18/2007 | 61800 | 1 | 08/14/2004 |
| Tl*the contact owns a 2002 ford explorer. while driving approximately 30 mph, the vehicle began to make an unfamiliar noise. the overdrive indicator flashed repeatedly and the vehicle began to hesitate. the dealer was notified of the failure. the vehicle was taken to a transmission shop who replaced the transmission. the engine size was unknown. the current mileage is 62,000 and failure mileage was 61,800. | |||
| 05/18/2007 | 48700 | 2 | 11/30/2001 |
| Purchased a 2002 ford explorer in november 2001. in october/november 2004 had to have transmission serviced with 30000 miles on it. at that time it was repaired under warranty. now, with 48700 miles the transmission was again shifting very roughly in 2-3 and 3-4 shifts. ford dealership stated that repairs costs would be $890. spoke with ford customer service, and they declined to assist with the cost of the repair because they so graciously helped pay for the 3rd replacement of the plastic applique on the rear liftgate glass even though the warranty expired. based on the number of complaints filed here and on other internet sites there was clearly an engineering problem with this transmission. comparing the number of transmission complaints for the 2001 and 2003 explorers to the 2002 and it was obvious that the 2002 model was defective.*ak | |||
| 05/03/2007 | 1 | ||
| No noticed problems until 68,000 miles and odometer light came on and noticed revving past 4 to get out of first gear. took to shop and told needed 'update kit' , and all enclosed ford transmissions needed repairs. *ak | |||
| 05/02/2007 | 88450 | 4 | 09/21/2002 |
| Transmission problems, no 3rd gear. *ak | |||
| 04/24/2007 | 55000 | 1 | 09/30/2002 |
| During normal driving with a total of 55,000 miles until delay shifting in 2nd and 3rd gears. this was followed by the overdrive off light flashing and then the check engine light went on. tower ford dealership said the transmission had to be overhauled for $3,000 all out of my pocket. *ak | |||
| 04/21/2007 | 40000 | 2 | |
| 2002 ford explorer transmission broke the 3rd gear band. this is the second rebuild with only 40k miles on it. i feel this is a known issue and this should be covered under the lemon law. i feel these vehicles should last at least 80,000 miles before needing a rebuild. *tr | |||
| 04/13/2007 | 36990 | 1 | 02/28/2007 |
| I purchased used 2002 ford explorer xlt on february 28, 2007 from classic nissan in mount. holly, new jersey. the week of april 9, 2007 my daughter and i took a trip to florida. on april 11,2007 i noticed that when i would hit 55 mph the odometer off light would start blinking. i notified classic nissan of the situation. they said that they would look at it when i returned from my vacation. on my way home on april 13,2007 i broke down in fayetteville, north carolina. the truck would not drive at all. i would push on the gas pedal and it was acting as if i were in neutral position. i was towed to a service station the next morning and they diagnosed it as needing a new transmission. they stated to me that the pump failed in the transmission, which led to no fluid flow and the clutches ultimately malfunctioned. i realize that i am out of the warranty period for classic nissan to be at any liability as well as ford motor corporation to be at any liability, but i do not feel as if transmissions should fail at 36,000 miles. i only had the car for a month and a half and now have to spend $3,500.00 to have it repaired. if this is the quality work that ford gives, then i will not be purchasing any more ford vehicles in the future. thank you. ak | |||
| 04/13/2007 | 100000 | 1 | |
| 1. was just driving, nothing seemed out of the ordinary, when all of a sudden... 2. the o/d off light on the dash started blinking rapidly, and the message panel in the dash said check transmission. brought it into ford dealership, was told the transmission needed to be replaced at a cost of $3400. 3. nothing yet, but i'm told if i want to drive the car again, it will require a brand new $3400 transmission. did a quick search online for 2002 ford explorer transmission, and am seeing a lot of transmission problems... probably something that should be looked into. *jb | |||
| 01/01/2002 | 30000 | 100 | 06/04/2001 |
| Almost hit someone due to the transmission not down shift coming to a stop and then shifting back into drive after being stopped for a good 10 15 seconds then when it does, it lurches . *ak | |||
| 04/12/2007 | 123196 | 1 | 03/30/2007 |
| Tl*the contact owns a 2002 ford explorer. the contact stated that the transmission will not engage in the reverse position and failed to accelerate. in addition, when the vehicle turned, the rear of the vehicle produced a loud thumping sound and almost stalled. the contact brought the vehicle to the dealer, who was unable to fix the failure. the current and failure mileages were 123,196.*ak | |||
| 04/10/2007 | 90810 | 4 | 03/25/2002 |
| Vehicle made a whinning noise when idling. there was a pause when shifting from park to drive, from reverse to drive, and from drive to reverse. the pause caused vehicle to not move forward or reverse until the transmission engaged.*ak | |||
| 04/01/2002 | 57600 | 8 | |
| Only 58,000 miles and the transmission was slipping when going from 2nd to 3rd gear. i babied this car so it has to be a defect.*ak | |||
| 03/27/2007 | 83000 | 2 | 01/25/2002 |
| I have a 2022 ford explorer with 82000 miles, and transmission fluid replaced at least twice since i purchased the vehicle. at 74,000 was miles fluid and filter replaced at dealer. when the transmission was warm the vehicle will only travel 2-3 yards in reverse, and then lock. dealer diagnosed the problem as transmission. dealer wanted to tear the transmission down and determine the cause. it could require a complete rebuild at $3,500. this was a 5 speed automatic with od. no towing and no plowing. normal to/from work with vehicle. i noticed hundreds of transmission alerts via a google search, some specific to this vehicle and problem. also, had problems with upshifting /downshifting on hills. previously reported this to dealer.*ak | |||
| 03/15/2007 | 52000 | 4 | 05/13/2002 |
| I have a 2002 ford explorer. i have had to replace the transmission at 51,000. i have also had to replace the rear seals axle seals on both sides and they both need it again. | |||
| 03/15/2007 | 98000 | 1 | 10/31/2002 |
| I purchased a new 2002 ford explorer in october 2002. in the past two years, i have replaced all of the four ball bearing joints, and alternator and now a transmission with total costs to exceed $7000. i am writing now because i felt that the other expenses were wear and tear, as i have have 98,000 miles. but now it is going to cost $3600 to replace my transmssion. last thursday 3/15 my vehicle would not shift into gear, as my rpm reached 3000. then it would shift into gear as i made my way home from my job 100 miles away. my o/d light flashed and then my service engine light came on. | |||
| 09/11/2006 | 46246 | 2 | 05/05/2004 |
| After several attempts to diagnose transmission problem while under warranty, ford finally found a problem at 46,xxx miles (not covered under warranty, but ford offered a $1000 deductible). burt ford of arapahoe ford inc. centennial, colorado replaced the automatic transmission with a remanufactured serial# 0302462w and replaced the rear axle ring and pinion gear set, bearings, and seals (sept. '06). we received a ford powertrain service part warranty until 06/17/2008 (7yrs from original owners date of purchase). we are taking the vehicle back to service now (mar. '07) for the same problems to champion ford of sandy, utah after 6,000 miles of use. | |||
| 03/14/2007 | 98000 | 07/01/2004 | |
| 2002 explorer eddie bauer awd, vehicle mileage just uner 100k. vehicle (w.o warning) would not shift thru 3rd gear. symptons are when vehicle gets to 3rd, engine revs as if in neutral, check trans light comes on, od indicater flashes. backing off on throttle allows hard shift into 4th and vehicle proceeds ok. ford dealer says 3rd gear band is gone. when i asked the dealership if this is a known problem they claim no. after research online i found many other owners with the identical problem. also found old ford tsb outlining the identical symptons. is there any recall on this issue, do i have any recourse with ford since it seems to be a fairly common explorer problem | |||
| 03/09/2007 | 960000 | 100 | 03/01/2002 |
| Car started making humming noise when going 30-45 mph, took to a mechanic who ref me to the dealership to check the transmission and then for transmission flush, still the same issue, i was advised that the tires needed to be replaced, i have 4x4 which requires the same 4 tires or the car will jerk. the brake pedal vibrates, and the 4x4 gauge doesn't work, replaced the component and still the same issue. any who to make a long story short, now i am hearing a clinking and rubbery sound coming from the rear of the vehicle. i am now forced to take the car in... and of course be charged a ridiculous fee, for them to run diagnostics on the truck to diagnose the issue, and then of course pay for parts and labor.... my next car will be a foreign car.. they break down less, and the cost of maintenance and equivalent or less then the cost of maintaining a good ole' american made ford vehicle. (lexus, kia, and i believe either mazda or toyota are owned by ford.. so steer clear of those brands). timeline reflects the latest issue, and the amount of previous problems.. amount to many. *jb | |||
| 02/26/2007 | 1 | 05/31/2002 | |
| My 2002 ford explorer has been repaired for major transmission and rear end problems approx. 15 times in the past 3 years. the transmission continues to slip between 2nd-3rd and 3rd-4th gear. in reverse the clutch binds up. the rear end roars and was replaced at 35,000 miles (after numerous fix attempts) and at 66,000 miles rear wheel bearings, ring gear & pinion were replaced. the transmission was almost overhauled at 35,000, re-programmed approx 3 times and needs to be done again now. the compass has failed twice. *jb | |||
| 02/27/2007 | 105031 | 1 | 08/03/2005 |
| Tl*- the contact stated that while going up an incline at 20 mph in the 2002 ford explorer she started feeling a surge in the transmission. the overdrive light started flashing, as well as the check engine light. the contact took the vehicle to the local dealership, and they stated that they will need to replace the transmission solenoid pack. she has done some research online and saw similar complaints. the current and failure mileage were both 105031 miles.*ak | |||
| 03/03/2007 | 31350 | 1 | 01/14/2002 |
| Tl* the contact owns a 2002 ford explorer. while driving 40 mph on the highway, the contact was accelerating and heard a loud noise and the engine began to idle. the contact was thrown forward into the steering wheel causing the driver to steer to the right. the failure mileage was 31,350. the dealer stated that the third gear bang or the transmission needed to be replaced. the current mileage was 61,350. | |||
| 02/09/2007 | 89449 | 1 | 12/30/2004 |
| Transmission started slipping while shift gears around 35-40 mph. engine would rev high. dealer said i lost 3rd speed. dealer replaced transmission at cost of $2565.77 plus $1020 in labor. dealer also replaced rear axle seals ($265.48). explorer had 89,449 miles on it. friends and web say rear diff and transmissions are notoriously bad. when will ford recall these vehicles? will the consumer ever get their money back? *nm | |||
| 02/27/2007 | 40000 | 90 | 03/07/2005 |
| Tl* - the contact owns a 2002 ford explorer. the contact stated that the transmission failed. the dealer told him that he had lost the third gear. the gear would slip instead of engaging. the contact stated that the vehicle would shake the steering wheel really badly, and feel as if it was pulling away from him. this normally happened between 0 -29 mph, and that when the vehicle reached 30 mph it would level out and drive normally. the contact stated that the vehicle was doing this for approximately three months. the contact stated that weather was not a factor. the contact stated that this happened every day. the failure mileage and the current mileage were both 40000.*ak | |||
| 01/01/2005 | 60000 | 1 | 02/01/2004 |
| The same thing i have been reading hundreds upon hundreds of times online from other explorer owners - o/d light flashing, humming noise, rpms revving up way too high when accelerating, skipping 2nd gear altogether. i can not afford to have this fixed, and strongly believe that,with the thousands of other explorer owners that have the exact same problem, this should be something that ford should have to pay for. this is theft. *jb | |||
| 02/23/2007 | 60000 | 3 | 05/18/2005 |
| Transmission failed after having been serviced on multiple occasions by ford dealership. transmission failed causing vehicle to be disabled in travel area of the roadway. ford dealership stated on multiple occasions that there was no problem with the transmission. vehicle now needs new transmission after only 60,000 miles at cost of $2000 +. this is an ongoing problem with 2002 ford explorer suv's and immediate failures are dangerous to passengers and other motorists. *nm | |||
| 02/20/2007 | 66000 | 1 | |
| Transmission went at 66k and caused me safety concerns when driving because i could not accelerate. *jb | |||
| 02/03/2007 | 114000 | 1 | 06/01/2002 |
| I have two or three issues; the first one is my timing chain tensioner broke and came up through the head gasket cover. it was brought to my attention that ford has had this problem with many of it's 2002 ford explorers. i am just returning from iraq (air force) i have just had it towed to the repair shop it has not be fixed. i have transmission problems for about 2 years were it jumps into gear and i have a whining noise coming from the rear end. i spoke with ganley ford in barbeton and they tell me that there are no recalls however, a lot of customers complain. *jb | |||
| 02/01/2002 | 30 | 10 | 02/01/2002 |
| Tl* - the contact stated she has been having problems with a 2002 ford explorer since she purchased it in february 2002. the contact stated that the vehicle would not start. the vehicle vibrated and the check engine light turned on. the contact stated that the vehicle is at a ford dealer for diagnostic testing. the vehicle may need a new transmission. the contact stated that the repair shop told her the problems with the vehicle was internal. *ak | |||
| 01/15/2007 | 2 | ||
| I have a 2002 ford explorer limited edition. while under warranty, @ 52,000, i had major issues w/ the transmission, an overhaul was completed, and my transmission was rebuilt. less than 2 years later and a little under 40,000 miles later, my o/d light goes off, gears slipping and i am told i now have metal in the pan and i do not have 2 gears, hence, i need a new transmission. now that i am no longer under warranty, i am told this will now cost me $3,000 to replace. after looking on-line for only 10-15 minutes, i find thousands of complaints regarding 2002 explorer transmission problems. i spoke to the service department manager, and was told there was nothing they could do since the rebuilt transmission only has a 1-year warranty on it. i called ford motors, and again, was told that my warranty is up, and they are not responsible for the payment. since this is not an isolated problem, i feel that something needs to be done! ford needs to back their problems and either issue a recall, or foot the bill for the thousands of transmissions that are not working properly and need to be repaired or replaced. i can honestly say that i will never again buy a ford, and i will make sure i tell all my friends and family the lack of support that this company gives to their customers. no wonder they are having financial difficulties!!*jb | |||
| 06/26/2006 | 43000 | 2 | 11/07/2005 |
| I bought my 2002 ford explorer xls in nov 05 with 37000 miles, in june 06 with 43000 miles the transmission had to be completely replaced. now, here in jan 07, with 52000 miles the transmission has to be replaced again. in my research, i have found that this a common problem with the 02 explorers. *jb | |||
| 07/10/2004 | 32000 | 1 | 07/10/2004 |
| I bought a used (flawless) 2002 ford explorer with 32,000 miles. i took it to a dealership with what i thought was transmission problems at which time they replaced the cilanoild body. the problem continued. i had the transmission flushed. the problem continued, and at 44,000 miles the transmision is being replaced. i have read numerous complaints about the 2002 explorer's transmission. obviously there is a problem but ford won't has no recall! $3,500 later and a new transmission the problem is solved. ford blew me off and i believe they knew of the problem!. *nm | |||
| 01/22/2007 | 70000 | 1 | 10/29/2001 |
| Overdrive light on dash of 2002 ford explorer flashing rough shifting into reverse and from 1st to 2nd and 2nd to 3rd. *jb | |||
| 01/02/2007 | 97773 | 1 | 11/11/2004 |
| Tl* - the contact owns a 2002 ford explorer. while driving at 10 mph she noticed that the overdrive light was flashing on and off. as she applied the accelerator pedal the vehicle would not respond and the engine idled. the vehicle was towed to the dealer and diagnosed. the transmission band for third gear had failed. *ak | |||
| 01/01/2006 | 50000 | 1 | |
| I have had many problems with my transmission. it has a hard time going into gear, has no pickup whatsoever and i am afraid to take it long distances. i have read that many others have had this type of problem with the 2002 ford explorer. *jb | |||
| 01/16/2007 | 65000 | 1 | |
| Transmission is slipping. it makes noise, takes a long time to get into 2nd and 3rd gear, also reverse. it jumps when it finally engages. i have almost had an car accident because of it. i have to take in to be repaired. *jb | |||
| 01/03/2007 | 66700 | 1 | 10/15/2005 |
| Vehicle always shifted hard. suddenly began slipping between gears. immediately taken to the dealer who referred it to a transmission shop. the solution was a total rebuild at 66,700 miles. partially covered by an extended warranty, but still cost $1300 out-of-pocket. love the truck. dislike the manufacturer for not stepping up to the plate. the transmission on a truck/suv should be one of the more durable components not one of the weakest (opinion). *nm | |||
| 01/17/2007 | 107000 | 1 | 10/01/2001 |
| Tl* - the transmission on a 2002 ford explorer 4.0 liter slips gears occasionally. the contact stated that after engaging the accelerator when at a full stop the transmission will slip into neutral and then several seconds later the transmission will jerk into gear. the failure mileage was 107000. *jb | |||
| 01/14/2007 | 104000 | 1 | 11/12/2003 |
| All of a sudden the transmission would not shift gears and the overdrive light started flashing. when taken to a mechanic, the diagnostic test threw a code of p0733 and p0745. we were told that a band broke in the transmission and 3rd gear went out. the fix was to overhaul the transmission for $2700. upon doing some research, it appears that this is a common problem with 2002 ford explorers and ford should do a recall. *nm | |||
| 01/02/2007 | 97773 | 1 | 12/06/2003 |
| 2002 ford explorer two issues 1/1/07 - grinding of rear wheel. 1/2/07 - o/d light started flashing, within 7 miles service engine light came on. car would not accelerate until letting off the gas. 1/2/07 - call aaa to have car towed to local ford dealer. ford quoted $5,100 for repairs. we denied repair at ford. due to out of pocket expenses we had a local transmission shop do the repairs. we did not want to give ford any more money since we were told by several repair shops that this is a very common problem with ford explorers. the local shop indicated there were tsbs published and they had to buy special equipment from ford to fix the problems. if companies are buying special tools because the problem is so common, isn't there a problem? we also investigated many numerous websites to read about many complaints regarding the exact same problem. to repair the car we purchased rear wheel bearings and the transmission shop purchased an overhaul transmission kit. they repaired both problems for less than $5,100. unfortunately, a co-worker had the exact problem with her car just last week. she came to warn me of the problem with her car only to find out i picked mine up from the shop the same day! *nm | |||
| 12/18/2006 | 67000 | 1 | 06/01/2002 |
| Tl* - the contact stated that the check engine, and overdrive lights will turn on intermittently. this failure does not happen at any particular speed. the failure occurred at about 67,000 miles. the contact took the vehicle to the dealer and was told he would need a new or rebuilt transmission. *nm updated 03/07/07*jb | |||
| 01/12/2007 | 43000 | 1 | 09/13/2002 |
| I bought a 2002 ford explorer new in 2002 and noticed six months later that there was occasional slipping between 3rd and 4th gear and the overdrive in the automatic transmission. i had mentioned it to the ford service guys but they said it was nothing to worry about. now with the warranty expired and 43,000 miles on the car the overdrive light comes on and the ford dealer pulls the transmission and finds a sensor plug (pressure control solenoid) had cracked then broken, bands need to be replaced, and some other damage recommended for repair. choices were $2800 for rebuilding (changing bad parts) or $3800 for refurbishing with 75k 3 year warranty. a transmission this young should not have to be replaced and from researching the web (just type in ford explorer transmission) lots of folks have had this problem with low miles. ford seems to have a problem with this transmission that they do not want to admit. *jb | |||
| 05/01/2005 | 57231 | 3 | 09/19/2002 |
| In may of 2005 the transmission was rebuilt at the dealer. the vehicle had 34,767 miles. in may of 2006 the rebuilt trans converter failed with about 47,000 miles. this was just a few hundred miles out of the 12 month, 12,000 ford service warranty. there was an aftermarket warranty on the vehicle that covered it. upon written notification to the dealer and ford we set an appointment to have the vehicle inspected and test driven again due to more transmission problems. the vehicle was serviced then the shift lever locked up between park and reverse and had to be serviced within hours of pickup. then a coolant gasket was discovered to have been removed and a electrical connector damaged and glued together and tie wrapped to the trans. the dealer was notified in writing of the discoveries. there was no response. the vehicle was inspected independently. a shop diagnosed a poor shift, short shift, long shift, and clunking with vibration condition in the transmission. the dealer was called twice with no response. on december 20, 2006 the trans failed for the third time at 57,231 miles. the after market warranty was notified and directed us to the ford service warranty. the vehicle was towed to another dealership due to a certified letter that was received by the first stating that our trans problems were perceived and that they were ending our business relationship. the next dealership performed the eec code check. a tsb had been issued,codes 733 and 745. the dealership told us that we must guarantee their fee to tear down the transmission and that the repair may not be covered. they also stated that we had no warranty on the vehicle. the service manager after some discussion stated we are not involved in your truck repair at all. we immediately had our vehicle removed from their dealership. another shop stated that the transmission has in fact failed again. we are waiting for a possible coverage determination from the after market company. ford was notified.*jb | |||
| 01/09/2007 | 58600 | 1 | 08/24/2002 |
| 2002 ford explorer - 58,000 original miles. no indication of problem, automatic transmission would not shift into gear. local ford dealer says the 3rd gear is gone and will cost $1800 to fix. *jb | |||
| 12/23/2004 | 85000 | 6 | 07/28/2004 |
| At 74000 miles our transmission went out completely while we were on vacation! the dealership where we bought the vehicle, said that we were the only one's who have had this problem (yeah right!) it cost us $6000 out of our pocket to fix. at 86000 miles the rear window cracked right below the window. ford and the dealership refuses to fix it. again, stayton ford told us that,we were the only people who have had this particular issue. at around 85000, 95000 and 105000 miles, the rear seals leaked. we were promised each time that they would last for at least 50000 miles. we were always a few miles away from getting them replaced for free since they're limited warranty is only good for 10000 miles. at 111000 miles the electrical system went haywire. even when all of the door and hatch are closed, the dome light continues to go on and off (making it hard to drive at night) because it senses that a door is a jar. sometimes, the key pad that's located on the drivers side window sets off the alarm when we push the first number on the key. totally unreliable vehicle that i'm afraid to drive! *nm | |||
| 01/01/2007 | 72000 | 1 | 08/02/2002 |
| 2002 ford explorer limited, o/d light flashing and transmission had to be replaced at 72,000 miles. *nm | |||
| 01/02/2007 | 113942 | 1 | 11/19/2004 |
| Regular driving of a ford explorer 2002 xlt, very early transmission failure the vehicle's transmission just gives out o/d light starts flashing all of a sudden the vehicle does not go in to gear all of this while driving. checked online turns out many people have had the exact same problem with this vehicle, called ford they said that it would cost about $4000.00 to repair. *jb | |||
| 11/01/2006 | 95000 | 1 | 09/01/2004 |
| I have a 2002 ford explorer. my complaint is having this car for only 2 years after buying it from the rancho santa margarita ford dealer, now the car has a transmission problem. i have looked up a lot of complaints regarding this particular problem with 2002 ford explorer. and they all have the same problems as mine.. and we get stuck with $4k for a new transmission. i think they should have a recall on this vehicle because it's a common problems with this particular vehicle.. consumers shouldn't be paying $4k for a new transmission after only 4 years having the vehicle..some people complaints even happens after 2 years buying the vehicle. i think you should investigate this problem and make sure ford company is not making money from consumers through repairs of a new transmission. *jb | |||
| 11/22/2006 | 75143 | 1 | 06/24/2006 |
| Purchased vehicle from crossroads ford , raleigh nc june 24,06 while driving in traffic nov 22,06 check transmission appeared on message center, odo light started flashing, check engine light illuminated and vehicle would not shift gears. the vehicle would not increase speed while engine rpm were increasing. vehicle gave no prior warning of impending problem from jun to nov and had been driven locally for the period of ownership. took vehicle to the local ford dealer close to my home i was informed that after diagnostic testing and referring to ford tsb the transmission needed to be replaced. called ford customer service, they informed me that it was an unfortunate situation, but there was nothing they could do for me and to call the dealer where i purchased the vehicle. called crossroads ford and left a message for mike bevan (service advisor) he failed to return my calls. my husband called mike bevan and was able to speak with him, mike informed my husband that there was nothing they could do and if we would bring the vehicle to him they would let us know the cost to replace the transmission. i did some research online and was surprised at the large number of owners listed on carreview.com with the same situation. if this happened on the highway another vehicle could have rear ended my vehicle causing damage and injury. *nm | |||
| 11/29/2006 | 60000 | 1 | 11/04/2004 |
| I own a 2002 ford explorer xlt. i bought it november of 2004 with 40,000 miles on it. it now has 80,000 miles on it and slips while shifting from 2nd to 1st gear and i also hear a whining noise in the rear end. it jerks and slips consistently. the overdrive off light is flashing, and the service engine light is on. the car says check transmission on the instrument cluster. i called 4 ford dealers and was told there was nothing they could do. this is low mileage to have to replace the transmission. it is a known problem for these cars, and ford doesn't care. i am stuck with the car that cannot be safely driven now. owners of these cars need help to get ford to issue a recall. *jb | |||
| 11/19/2006 | 81159 | 1 | 07/05/2001 |
| Transmission needs replacing in a 2002 ford explorer, 81,000 miles. *nm | |||
| 11/09/2006 | 68000 | 1 | 11/23/2002 |
| 11/7/03 at 20,272 miles unit in for rear axle whine dealer replaced the drive shaft but rear axle whine not fixed. 11/13/04 at 34269 miles vehicle taken to dealer for rear end howl again replaced rear differential unit. next morning wife went to take child to day care and vehicle would not go over 35 mph without resistance. had towed to the dealer and the was told a faulty differential unit. put the old one back in and reordered another rear differential unit and put the new unit in on 11//17/04 at 34,291 miles. when the service records state found bad bearing in the unit. 6/12/06 rear end axle seal leaking replaced the rear end whine was still evident. 6/12/06 at 62,31 miles rear axle seal leak repaired. 11/09/06 at approx 68,000 miles transmission has failed. reference tsb#16898 rear axle whine and tsb#03254. have seen a lot of complaints about these transmission failures on line for the 2002 ford explorer's. leads me to believe that the rear end whining is binding the transmissions and causing them to fail. also see tsb#06216, tsb#18466, tsb#18423. *jb | |||
| 11/06/2006 | 75550 | 1 | 08/20/2005 |
| Transmission out. *nm | |||
| 11/06/2006 | 54050 | 1 | 09/19/2002 |
| Dt*: the contact stated while accelerating, the vehicle vibrated and a noise was heard. the vehicle was taken to the dealer four times where the transmission converter was replaced twice, however the problem recurred. also, while the contact was changing the oil it was noticed a wire from the battery was bare. the consumer stated the transmission is still not shifting properly and during acceleration, the vehicle still vibrates. upon inspection the 02 sensor was found damaged. the sensor was covered in glue and wrapped around to the transmission mount. updated 12/01/06. *jb | |||
| 11/01/2006 | 85000 | 1 | 08/01/2002 |
| My 2002 ford explorer xls, 85,000 miles, started without warning to flash the o/d light and the transmission failed. *jb | |||
| 10/25/2006 | 56900 | 1 | 08/20/2004 |
| 2002 ford explorer - overdrive light flashing, transmission has difficulty shifting. winds up to excessive rpm's before shifting. vehicle has only 57,000 miles. *nm | |||
| 10/23/2006 | 70000 | ||
| Transmission shifts hard both in/out of park as well as between gears. cylanoid replaced twice within 2 years. loud whine in rear assembly/axle fluid leak. nhtsa relects numerous complaints/service bulletins on this issue. | |||
| 10/24/2006 | 120000 | 2 | 09/22/2002 |
| Dt*: the contact stated while driving 60 mph on the highway, the overdrive light illuminated, and the vehicle operated at a reduced speed. it was driven to the dealer for inspection, who determined the automatic transmission needed to be replaced. after the replacement, the problem persisted. the vehicle was taken back to the dealer who determined the automatic transmission needed to be replaced again. the manufacturer was alerted. | |||
| 10/15/2006 | 75090 | 1 | 09/03/2003 |
| Vehicle o/d light began to flash. stopped vehicle and tried to get it to go off - won't go off. started home and vehicle shifted very hard into 3 or 4th gear. took to dealership the next available day - trans mission needs pressure solenoid, valve body and other parts - $2000 worth of repairs. vehicle is 4 years old and has 75,000. now taking to another dealer to get resolved. called ford - will do nothing about it. advised them of the multiple ntsb complaints, said we know nothing about recurring problems with vehicle. | |||
| 03/06/2006 | 82000 | 3 | 02/12/2004 |
| Overdrive light flashes leading to transmission failure on my 2002 ford explore xlt. *nm | |||
| 10/08/2006 | 63884 | 1 | 04/30/2002 |
| 2002 ford explorer - transmission went out at 63,884 miles - no warning - just went out. after reviewing so many complaints on the internet it appears that there is a major defect in this particular engine. ford needs to do something about this. this will definitely be my last ford product. *nm | |||
| 10/06/2006 | 72000 | 1 | 05/17/2002 |
| O/d light flicker. on restart went away. dealer indicated there was internal transmission damage. transmission could not be rebuilt needed to be replaced. while in shop they discovered problems with the rear end as well. car has 72,000 miles and needs transmission and new rear end. i was shocked. *jb | |||
| 10/07/2006 | 74900 | 1 | 09/28/2004 |
| My 2002 eddie bauer ford explorer revved at 30 mph then the o/d light started flashing and the check transmission light came on. immediately i took it to dealer and was told the 3rd gear was gone. new transmission needed. very saddened. *jb | |||
| 08/25/2006 | 77117 | 2 | 07/24/2002 |
| I bought by 2002 ford explorer from board ford on 07/24/2004. it had 57051 miles on it. at 77117 miles the transmission gears went out while i was driving on the 91 fwy. i then had it repaired at cerritos ford. it once again while i was driving the transmission failed at 92120 miles. it was a frightening experience while driving for your gears to go out on a busy highway. luckily i was able to pull over both times safely. *nm | |||
| 09/22/2006 | 78900 | 1 | 08/09/2006 |
| My transmission on my 2002 explorer is slipping from 2nd to 3rd and making a hissing noise. i understand there has been alot of complaints on these trucks. i want it fixed or replaced. i hope there is a recall on this automobile from ford. *nm | |||
| 09/10/2006 | 99800 | 1 | 12/15/2001 |
| Transmission overdrive light started to flicker. dealer tells me that 2nd gear is failing and when it fails my transmission will freeze and lock up causing a catastrophic failure which is a dangerous situation. *nm | |||
| 09/10/2006 | 70480 | 5 | 04/16/2004 |
| 2002 ford explorer xlt 4wd: i have had problems with my transmission on 5 occasions. each time the transmission would shift really hard and thump. ford fixed it and a few months later, the same problem. on the last occasion, i brought it in because it would stutter in 2nd gear like it was slipping (it felt like a stalling vehicle). ford rebuilt the tranny and i got it 2 days later. it is now 3 days after the fix and it is doing it again. i will never buy another ford as long as i live. *jb | |||
| 08/02/2004 | 82820 | 2 | |
| Beginning late july, 2006 my 2002 ford explorer xlt began exhibiting halting or delayed shifting. after a few days, the o/d warning light came on intermittently and the shifting became noticeably worse. a reading the dtcs codes by multiple sources confirmed that the transmission would have to be rebuilt at a cost of $3,400. a month following this complete rebuild, i now have a major failure in the rear end differential and another estimated $1500-$2500 repair. this vehicle has only 82820 miles. ford is aware of the transmission, driveline and differential component defects on this series of explorer and has addressed them in multiple tsb's to their dealers and service departments. they have failed to advise individual owners of these problems, and the major driveline components are designed so that they are not user serviceable. i urge all owners of these vehicles to contact the ford motor company customer relationship center and file a complaint with the nhtsa if you have experienced these problems. *jb | |||
| 09/08/2006 | 68000 | 1 | |
| Today the transmission began to hang in 1st gear, then slammed into the next gear. it jerks and slips consistently. the overdrive off light is flashing, and the service engine light is on. the car says check transmission on the instrument cluster. i called 4 ford dealers and was told there was nothing they could do. the car is a 2002 explorer eddie bauer 4x4 with the 6 cylinder. i knew it was out of warranty as it has 68,000 miles on it. however, this is low mileage to have to replace the transmission. it is a known problem for these cars, and ford doesn't care. i am stuck with the car that cannot be safely driven now. owners of these cars need help to get ford to issue a recall. *jb | |||
| 09/07/2006 | 70000 | 1 | |
| Transmission failure. *nm | |||
| 05/31/2005 | 43000 | 5 | 03/14/2005 |
| At a complete stop vehicle surges (accelerates). have to place in neutral at standing stops to prevent an accident. driver's side power window switch failed, had replaced, also the window whines when rolling up. passenger's side power window regulator(cable) snapped?? when rear windows are down at a speed of 20 mph+ it sounds like a helicopter is in the back seat(actually physically hurts your ears!!!) <<< | |||
| 08/24/2006 | 72000 | 1 | |
| 2002 ford explorer 71,000 miles....transmission shifts hard and whining from rear end with some vibration....ford should recall as i have read many others have same problems. *jb | |||
| 08/18/2006 | 1 | 08/12/2006 | |
| I bought this vehicle with 60,000 thousand miles on it and now i am finding out that it may be junk. it is experiencing many of the problems you read about that are associated with this vehicle. it shifts really hard into 3rd and the rear end makes a whining noise/grinding type noise. *nm | |||
| 06/29/2006 | 3 | 10/21/2005 | |
| I purchased my 02 ford explorer 4x4 in oct 2005. this vehicle has a clean title and 71k miles. in june of this year, i was driving home from work and noticed that my overdrive light was flashing and check engine light was on. i noticed at the same time that my explorer was having difficulty shifting gears. when traffic would come to a stop, it would shift into 3rd, then 1st, then 4th and back to 2nd. never before had i experienced such a bizarre act with any previous vehicle. my explorer was in the shop for the next 45 days and come to find out that not even a local authorized ford dealership could figure out what was going on. finally the private shop that i took it to fixed it after rebuilding the transmission 2 times. very disappointing, since in the past i have driven several vehicles past 200k miles and oil changes and tires were required. once i received the vehicle back after 2 transmission rebuilds, new torque converter and new egr value, the explorer check engine light came on after only 1 day or normal driving. ridiculous. come to find out after doing some research to see if ford had any recalls on the transmission, i discover that not only does ford not have any recalls for this problem, but they are aware of the situation and have yet to issue a recall. i came across several websites that had 100's of complaints about the very same thing going on with my vehicle. apparently, ford is aware of the faulty 3rd gear shift failure and has refused to issue a recall. my husband found a ceo's number to ford, left her a message and has not heard back from anyone. now after $3k in total repairs, we are faced with the decision to try and trade the vehicle and eat our losses. needless to say, i will not be buying another ford built vehicle. please help all of us in finding out why ford is ignoring this costly and disappointing issue. please help others out and get ford to face the fact and issue a recall. thank you for reading and your time. *nm | |||
| 05/08/2006 | 42000 | 100 | 11/29/2005 |
| I have a 2002 ford explorer xlt, i bought it on nov. 29 2005. after i bought it i noticed that when i would put the transmission in reverse there would be a delay and then a loud bang or clunk. i took it to a transmission place and i was told that they got a lot of explorers with that same problem. so i had it repaired and the total came to $ 3,855.13. the car had a warranty but it didn't cover everything, so i had to pay $ 1,800.00 for the repairs. they had to change the master kit/pistons, filter, o/d drive band, 2nd band, bypass value, solenoid pack, reverse band, o/d servo,2nd serve, sonnax updates, whole case, recondition valve body, rb converter, fluid and flush the cooler system. *nm | |||
| 08/15/2006 | 1 | 07/15/2001 | |
| The overdrive warning light started flashing and the engine was whining and running between 3k to 5k rpm. the transmission band broke and caused a systematic failure. *nm | |||
| 08/01/2005 | 53000 | 1 | 06/01/2004 |
| Dt*: the contact stated the vehicle's automatic transmission was slipping and slipped between gears. the vehicle had transmission problems since the contact acquired the vehicle, at 53000 miles. the vehicle was not taken to a service dealer. updated 9/15/2006 - *nm | |||
| 07/20/2006 | 69013 | 1 | 09/16/2002 |
| I own a 2002 ford explorer the miles on it are 69,013. the transmission went. i had to have it rebuilt for 2129.60. when i brought it in for service the mechanic said that this has been a problem with this model and that nothing has been done. could someone check into this. i find it very hard to believe for a vehicle with such low miles to have transmission problems. *jb | |||
| 06/30/2002 | 68900 | 1 | |
| We have 2002 ford explorer suv with only 68k miles and we had to have an entirely new transmission put in it,just a year and a half earlier with less than 59k miles we had a new shift solenoid replaced. a year and a half later the transmission started doing the same thing again which prompted the new transmission .at the transmission shop we were informed that they have done numerous complete transmission overhauls on these explorers and jags, with very low miles, just in the last six months. this explorer has been well maintained and not driven that much that it would have needed such a major undertaking with such low miles. we have been checking around and transmission shops have told us they have seen alot of the explorers like ours with low mileage needing complete replacements don't know what it takes to get a recall into effect but i am hoping this might be a step that needs to be taken by individuals. we have spent over $3500 in the last year and a half on our eddie bauer and regret the day we purchased it. our 1986 chevy wagon with 133k never has given us any problem this big. *nm | |||
| 07/23/2006 | 32000 | 2 | |
| Bought 2002 explorer in 2003 with 12,000 miles. servicng dealer replaced transmission and torque converter under warranty @ 32,000 miles after o/d light started flashing. now needs another transmission @ 54,000 miles. car has always been serviced, driven lightly, never towed, never abused. dealer will not pay or help out one bit. ford knows 2002 explorers have defective transmissions and rear ends, is ignoring problem, leaving consumer to absorb cost! have also had to replace timing chain tensioner, rear windshield wiper assembly, air conditioning unit under warranty. front and rear wheel bearings needed replacing- out of warranty. rear end is making classic humming sound that ford is also ignoring-pinion gears. *nm | |||
| 07/21/2006 | 40000 | 1 | |
| Persistent quality problems: engine, transmission, power steering, air compressor, and related safety hazards such as defective rear hinge. *nm | |||
| 07/11/2006 | 65000 | 1 | |
| 2002 ford explorer w about 65000 miles. just had the transmission serviced, the next day overdrive light blinks..drive it home, call ford dealer take it in.. have to replace transmission @ $3500. seems to be a pretty common problem with these 2002's | |||
| 03/01/2005 | 1 | ||
| Vehicle started to hesitate when shifting, whining noise from rear end as well. over drive light on, then finally vehicle stopped engaging gears. 2002 explorer has been sitting in driveway for one year due to transmission failure. ford not willing to fix the problem. vehicle has 58000 miles. prior to this incident rear hatch window blew out two times with the second time glass blew off so violently it damaged paint on new vehicle (dealer and ford manufacturer refused to pay for repair and instructed me to file insurance claim) damage to other car was clearly due to defect in window hatch mechanism and they should pay. nothing has been done. *jb | |||
| 06/15/2006 | 107000 | 1 | 10/15/2005 |
| Overdrive light began to flash, then shifting became very difficult becoming increasingly worse to the point of not shifting at all. noticeably jerks when shifting into reverse. lots of whining noise from under the vehicle. also rear differential makes loud whine/roar at speeds above 30 and at acceleration. i understand these are very common complaints among explorer owners and can be very costly. most transmission repair people tell me that it is a manufacturing defect and that ford should fix it. *jb | |||
| 08/01/2005 | 86000 | 1 | 06/01/2002 |
| Transmission went bad when only 3 years old, ford told me that it's a known problem. *jb | |||
| 06/26/2006 | 54000 | 1 | 04/12/2003 |
| 2002 ford explorer xlt, 56,000 miles. whining from rear differential between 40-60 mph. whining goes away if pressure is reduced from accelerator or if speed is greater than 60 mph. some leaking of rear differential fluid around driveshaft pinion seal. also had transmission rebuilt at 54,000 miles due to rough shifting from 3 to 4. transmission was not covered under 36,000 mile warranty. in my research, i have uncovered many other 2002/2003 explorer owners with similar whining rear differential issues. would seem that since there are many others having the same issue that there is some design/materials flaw in the rear end gearbox causing this issue. i will be forced to replace the rear end in addition to the transmission if there is no remedy from ford. *jb | |||
| 06/15/2006 | 85350 | 1 | 10/30/2003 |
| Automatic transmission on 2002 ford explorer 4wd eddie bauer at 85450 miles - 3rd gear clutch out and requires rebuild. *jb | |||
| 06/16/2006 | 65000 | 1 | |
| My 2002 ford explorer transmission went out at 65,000 miles. now its costing me $3500 plus tax to have a refurbished one installed. transmissions should last much longer than this and i have seen a huge number of ford transmission failures for this vehicle. ford needs a recall and to reimburse us that have already paid. *nm | |||
| 06/09/2006 | 1 | 11/03/2005 | |
| On or about november 3, 2005, i purchased a break model used ford explorer xlt 2002 from norm reeves honda car dealer in cerritos, ca. the car had 78,000 miles on it at the time of purchase. i signed the papers and took the possession of the car. it has not been more than 2 months that the car started giving me trouble on the pick up of the speed, transmission, gear adjustment, over use of the gas, difficult high altitude driving even after change of gears, air suction into the engine and transmission, accelerator and signs like service engine soon on the front panel, although i have been getting regular lube and tune on the car after every 3000 miles. while driving the, occasionally, the car gives a thundering noise on the tires as if it is dragging itself and running on the road. this makes me fear that my car is not safe for me to drive! the norm reeves honda super store car dealer knew that the car is defective and they simply wanted to get rid of a used 2002 ford explorer xlt vehicle from the fleet as they primarily sell honda cars and similar vehicles. despite repeated requests, the norm reeves honda super store and their sister company ford of cerritos refused to provide service on the car since i stopped payments on the car loan. other ford car dealers have test driven this car and observed the same defects as i have mentioned. my purpose of writing this complaint with the nhtsa is to request the intervention of nhtsa immediately as the questioned vehicle is likely to endanger my life on the local roads and/or on highway/freeways. due to major defects in the car, i can meet with a serious accident and can be crippled or suffer such pecuniary losses that are irreplaceable and/or i can die also with out any fault of mine. please recall firestone tires v. ford motor company case law. criminal charges against norm reeves honda, ford of cerritos and their ceos to follow. please contact me and the dealers asap. respectfully submitted, amardeep singh gill. *nm | |||
| 10/08/2004 | 80000 | 4 | 03/01/2001 |
| Repeated rear axle and seal failure, transmission issues. *jb | |||
| 05/12/2006 | 50000 | 100 | |
| My 2002 explorer is also having the same problems which have been previously noted by other explorer owners. the whining when reaching 50-60 km/hr, which goes away when you take your foot off the gas, the slipping and shuddering of gears and sometimes passing gear never kicks in, the abs light comes on (usually after the truck has warmed up and it doesn't seem to happen when the weather is really cold), the abs is now starting to act up, wherein it randomly activates itself even while on dry pavement and the brakes feel mushy when this happens. now the locks are randomly not working. i would like to share one instance about the passing, shuddering, slipping was when i was traveling on the highway with my kids, i pulled out to pass, and when i stepped on it the truck shuddered so hard, that my daughter, who was coloring a mother' day card, actually scribbled when it shuddered, if that makes any sense. she was po'd at me asking me why did i do that and now her card was ruined. we have had the transmission in for service and were told nothing was wrong. we had the transmission fluid changed and the truck worked fine for about 2 weeks and then back to the same old problems. my husband and i are seriously considering trading this piece of crap vehicle off and we have decided that it will only be imports from now on. ford needs to wake up and start fixing all of these problems or they will be finding themselves bankrupt in no time. i was brought up as a kid in fords; 67 t-bird, ford ltd, 1/2 ton truck, 3/4 ton truck, 78 ford t-bird, ford taurus, my first car being a mercury lynx, then a 93 ford festiva, hubby owned a 93 ford ranger 4x4, 98 windstar, my mom owns a 96 explorer and so on. my friend just got rid of her 2000 explorer which she lovingly named her 'ford exploder'. thanks for listening to my rant and i really hope that with everyone's input that something can be done about this. *nm | |||
| 06/03/2006 | 53000 | 1 | 09/18/2002 |
| O/d off light began flashing on dash, followed by service engine soon. vehicle was taken in to ford where transmission had to be completely rebuilt with only 53,000 miles on it. known defect according to ford tsb. *nm | |||
| 05/18/2006 | 95577 | 1 | 05/12/2003 |
| We own a 2002 ford explorer xlt 4x4...5-18-06 overdrive light flashes...5-19-06 it will not shift into drive gear...will only drive in first and second gears. mechanic says the transmission is shot and needs to be rebuilt for $2200.00. this seems to be a very common problem with the 2002 explorer and should be recalled...period. *nm | |||
| 05/09/2006 | 106890 | 2 | 10/20/2002 |
| Car has been having transmission problems, got it checked by a mechanic running diagnostics on the computer, the od light came on and was flashing. at the time of the service it was working correctly but light would not turn off. it finally would not go into gear stranding my wife and infant son. i had the transmission replaced with a jasper transmission. *nm | |||
| 05/11/2006 | 65854 | 1 | 05/06/2005 |
| 2002 ford explorer xlt 65,000. transmission has gone bad. third gear band is broken. always driven in light city and highway miles. never towed a trailer. ford dealer says that truck is out of warranty. *jb | |||
| 05/06/2006 | 107000 | 1 | 11/01/2002 |
| Soon after we bought it. the began over-revving before shifting on flat road. at approximately 80k the over drive began light flashing erratically. would reset if i turned engine off, sat for few minutes, and restarted engine. began slam shifting on flat road at approximately 100k. complete transmission failure leaving me stranded at approximately 107k. * repair shop said 02 explorers are #1 for needing transmission replacements. going to cost over $3000 to fix. *jb | |||
| 05/05/2006 | 1 | 03/17/2004 | |
| Grinding noise sounding like it is from front end, especially on accelerating at low speeds, and turning slow. told to replace tires and front hub. both done and still making same noise. cannot figure what is wrong. think the sound is from transmission or rear end. also having problems with the transmission. the truck does not switch gears properly. it takes to long and sometimes reaches 4 rpms before finally switching on flat road surface. *jb | |||
| 03/01/2006 | 85000 | 1 | |
| Last year i had an issue with my 2002 ford explorer xlt. the ford dealer said it was the rear axel and tranny and fixed the issue. this year the same symptoms occurred plus the od light began flashing signaling tranny problems. of course i am out of the warranty now and i know that the tranny on this model ford is sealed meaning i cannot check tranny fluids and only the dealer can service the transmission. i hear many horror stories of the tranny going out prematurely and i understand that there is a service bulletin from ford about this issue. i feel that with so many issues and the irreparable design, that a recall should be considered. i feel cheated and i understand that this fix can be over $2000. please help. *nm | |||
| 05/02/2006 | 86387 | 1 | 09/20/2004 |
| Dt*: the contact stated the overdrive light flashed and the check transmission light illuminated. the vehicle was taken to an independent repair shop, where it was determined the transmission needed to be rebuilt. | |||
| 04/24/2006 | 1 | 02/20/2002 | |
| 2002 ford explorer. failed transmission, starter, rear wheel bearings, airbag, pinion, electric window. now loud sounds from rear of car. *jb | |||
| 11/18/2005 | 58920 | 1 | 12/09/2004 |
| Transmission failure and rear axle noises as well as rear wheel bearings. *jb | |||
| 09/23/2005 | 85000 | 2 | 10/15/2003 |
| 2002 ford explorer. the transmission completely had to be rebuilt at 85,000. the shop we took the car to said he sees a lot of 2002 ford explorers because it was a new model and ford did not build the transmission correctly. the mechanic said ford did not recall the transmission's but they should as it seemed to him to be a systemic problem, and not from abuse (in our case anyway). *nm | |||
| 04/03/2006 | 78000 | 1 | 09/29/2003 |
| 2nd gear lost in transmission o/d light flashing erratic shifting, had transmission rebuilt at over $3000.00 cost to me ford said whoops sorry. *jb | |||
| 03/21/2006 | 54000 | 1 | 11/05/2002 |
| Transmission failed suddenly while traveling at highway speed of 65 mph, car jerked extremely hard at 65 mph and suddenly slowed to 30 mph. o/d on/off light came on and also check engine light. i was able to get the car off the road thanks to the help of another motorist who was behind me and realized my car was breaking down. he assisted in helping me change traffic lanes to get to a safe spot to stop. car was towed to dealership and determined that at 54,000 miles transmission failed. transmission is covered under the 100,000 mile warranty, however first automotive has decided to put in either a used or salvaged transmission. they refuse to tell us anything about the condition or mileage of the used/salvaged part. *nm | |||
| 11/01/2005 | 55000 | 1 | 03/08/2005 |
| Transmission sometimes not going into 3rd and slipping between 1st and 2nd and 3rd. bought it used so out of luck but have talked to dozens who had the same problem. ford issued this warning to their dealers 03-25-4 dec 03 a/t - 5r55w no 3rd gear/slipping 2-3 shift/dtc's set so many of these are just going out. due to having a baby we have not had the 2800 to fix it. just hoping it lasts at least 6 more months. *nm | |||
| 04/04/2006 | 68200 | 1 | 10/28/2001 |
| Transmission went bad at 68,000 miles. it was unable to shift from second to third gear. previous to that make very hard noises when shifting from third to second. *jb | |||
| 04/06/2006 | 34000 | 1 | |
| Took 02 ford explorer in due to car not shifting when it should. according to ford, i need a new transmission. the explorer only has 34,000 miles. freedom ford in hampton, va installed a new transmission for $3600.00. *nm | |||
| 02/26/2006 | 30360 | 1 | 04/30/2002 |
| Automatic transmission (5r55w) has failed at 30,300 miles 10 months past lousy 3yr/36k bumper to bumper warranty expiration! 1 month prior to failing there was a second or so delay shifting into reverse or a harsh bump upon engagement. on 2/26/06 after a 30 minute drive on the interstate and then doing an in-town errand, the overdrive off light started flashing. after parking it in our garage there was a burned fluid smell. due for the 30k transmission service, i also asked for a computer diagnostic test at an independent trans. specialist. the mechanic came to me with the pan asking do you possibly have an extended warranty. (no! i shouldn't need one for a major component such as a transmission.) the fluid was completely black with no hint of red. additionally the magnet was covered with a 1/2 thick layer of metal shavings! the computer code (p1783) revealed that the fluid had heated to greater than 270 degrees f. the transmission is fried and his best estimate to rebuild it was around $3,000! let me state that this vehicle was never driven under any harsh conditions, even those you should be able to do according to ford advertisements such as towing, off-road or using the 4 x 2 low gear. after doing an internet search and reading how many people have repeated failures with the rebuilt and/or new 5r55w's installed, what is the consumer supposed to do? we have to pay for ford's manufacturing defect because they are not taking responsibility for poor engineering on their vehicles. as many others have expressed, this vehicle is not even paid for so this is a huge financial burden for our family. i recognize that this is not a safety issue exactly, but it sure is hurting the pocketbook of consumers who have no protection from consumer laws once it's past the 1 yr for lemon law or the warranty has expired. how do we get support as a group to get a class action lawsuit started? not built ford tough! | |||
| 03/26/2006 | 1 | 01/17/2003 | |
| While driving on the freeway, my o/d light started flashing and my car would not shift. i ended up having to drive at 25 mph and at 5000 rpms in order to get home. i have heard of more than several other people having the same problem with 2002 explorers. ford did nothing to help me. *jb | |||
| 03/22/2006 | 38000 | 1 | 12/28/2001 |
| Automatic transmission failure sudden. *nm | |||
| 03/20/2006 | 74000 | 1 | 04/01/2002 |
| 2002 ford explorer exhibiting transmission and rear end problems ford should recall all 2002 ford explorers for this problem. it appears to be very wide spread. cost estimated to be $6000 for repair. *nm | |||
| 03/05/2006 | 1 | 08/05/2002 | |
| 2002 explorer transmission is bad after only 33,000 miles. *jb | |||
| 03/08/2006 | 64460 | 2 | 08/14/2004 |
| This is the second time in less then two years i have had to have the transmission rebuilt. it was bought on 8/14/04 as is no warranty from a dealer (demo) unit it had 38547 miles on it, 10/13/04 the transmission blew with 41675 miles on it. the dealer wouldn't give me no help as well as ford customer service, i paid 2181.03 to have it rebuilt including the torque converter replaced, and the solenoid pak (which was replaced 2 more times shortly after being installed each time) it needed a ls kit, bas hing kit, 5 forward steels, filter and fluids. march 8th 2006 i find myself spending another 1412.56 to have it rebuilt yet again now only having 64460 miles on it, it needed an overhaul kit, filter and trans fluids, intermediate band, od servo piston, int servo piston and another solenoid pak as well as the transmission case repaired. i have owned several cars in my life time and never had to replace a transmission especially twice in less then two years, this is my first ford and will be the last ford i own! i can't afford to spend this much money every two years and shouldn't have to the way i see it!*jb | |||
| 11/07/2005 | 45656 | 1 | 09/01/2002 |
| Dt*: the contact stated while shifting gears, the automatic transmission made a clunking noise and the vehicle displayed a jerking motion. the vehicle was seen by a dealer and the solenoid housing of the automatic transmission was replaced. afterwards, the problem persisted and the solenoid housing was again replaced by the dealer. the front pads were replaced. the drivers side door would pop open. there was a delay when shifting gears, and then the vehicle would slam into gear. updated 04/06/06. *jb | |||
| 03/06/2006 | 49500 | 3 | 06/09/2001 |
| Automatic transmission began having shifting difficulties shifting up and down between gears. the occasion that prompted this occurred as i attempted to place the car in reverse and it did not engage immediately. i was almost broadsided by an approaching vehicle before reverse engaged and i was able to avoid the collision. it seems it took approximately up to 1 minute for reverse to engage and the vehicle lurched backwards once engaged. *nm | |||
| 02/20/2006 | 63000 | 1 | 02/20/2002 |
| Transmission overheating and not shifting correctly while on highway at 65 mph 63000 miles on 2002 ford explorer xlt complete overhaul needed on transmission approx cost $2600.00 to repair. *jb | |||
| 02/24/2006 | 1 | 12/18/2004 | |
| I bought my 2002 ford explorer limited edition used with less than 47,000 miles on it. it was recommended that i have the transmission fluid changed which only the dealer can do. since then 2nd gear would slip and my gas mileage dropped 5 mpg. the dealership said nothing was wrong. now my used warranty is up and 2nd gear went out. they replaced 1, 2, and 3 bands, a drum, and a valve. i had it back 3 days and the same troubles. this time they readjusted the bands. i have back and mileage is dropped even more, at 30 mph it will not come out of 2nd gear and the engine sounds like it is really working, rpms are 2000 to 2200. the transmission feels like it is locking up or completely shifting as it should. *jb | |||
| 02/17/2006 | 112420 | 1 | 07/01/2003 |
| I bought my 2002 ford explorer with 55,000 miles on it about 2 years ago. every once in awhile i would get a loud thug when the car shifted between 25 and 35 mph. the service places were never able to reproduce the problem. last week, i was driving and the car just would not shift - the check transmission light came on and the od light started rapidly flashing. my car is of course out of warranty and the dealership is quoting me $3120 for a rebuilt transmission that they say i need. i have done some research and found that many people are having the same exact problem with the ford explorer 2002. there is even the following tsb issued for it that i found online 03-25-4 dec 03 a/t - 5r55w no 3rd gear/slipping 2-3 shift/dtc's set. however, the dealership will not acknowledge whether or not that is true. *jb | |||
| 02/15/2006 | 2 | 07/07/2002 | |
| The overdrive light is flashing and truck will not go into overdrive. i paid $1500 6 months ago to fix the problem and it is doing the same thing. i took it in again and the repair shop said it was electrical. i paid another $400 to fix it and 4 days later it is doing the same thing. *jb | |||
| 01/01/2002 | 16000 | 1 | 07/03/2001 |
| Bought explorer xls 2002 in july 2001. since owning vehicle have noticed an increase in gear slipping between 2nd and 3rd. slamming into gear. dealer unable to reproduce. charged me $90 to check computer. in 2004 noticed a whining coming from engine, transmission pump failure, replaced. 2 days later, returned to the dealership, the replacement pump also failed. transmission still shifting hard, increasingly getting worse. i have an extended warranty, worth the money so far. i've read over 160 complaints, all with the same problem. what is ford thinking? do they think the problem will go away? *jb | |||
| 11/17/2005 | 1 | 04/04/2004 | |
| Transmission has failed on 2002 explorer v-6 with 76,721 miles. has been to shop 3 times. torque changed, then transmission rebuilt, now still jerking and lurching-will have to go back. no warranty. *nm | |||
| 07/05/2005 | 212 | 4 | 02/02/2005 |
| I brought truck on 02/27/2004. the salesman at bill heard chevrolet made me sign some papers. in two weeks i had to go back to sign some more papers because they said they had made a mistake. they told me that i would finish paying for the car in three years the cost was supposedly $24,000. in two weeks after that i started having transmission problems. i told the dealership but they didn't want to fixed the problem so i had to pay out of my own money to fix the problem. after that they put an insurance on the truck which brought my payment to $518.00. my air conditioner didn't function since i brought it. my car has no direction at all. also, when i run the truck more than 65 mph it just starts shaking. in three months after i brought the car i read the papers and realize that the truck did not cost 24,000 like they had told me it actually cost 37,000. *nm | |||
| 09/02/2005 | 30010 | 4 | 06/06/2005 |
| I brought this suv last year at bill heard chevrolet dealership. even though this was a new vehicle. when i went to the dealership they told me that i could pay this car in three years but in reality it was five years. i signed all the paperwork i had to but they didn't give me any papers when i left. however when i went to apply to buy another car they didn't accept my application because they told me that i was already being finance a car for five years. this car has had many problems like the transmission would just make really loud noises when i drove the suv; the transmission was simply not functioning properly. when i drove the car 60 mph or more the vehicle would just start vibrating. i contact the dealership to make a complaint but they simply just ignore my complaint. *nm | |||
| 01/20/2006 | 1 | ||
| My 2002 ford explorer ltd's transmission failed on or about 20 january without any prior warning. the vehicle had apprx. 65,000 miles. the vehicle has been with the veterans ford dealership in metairie, la for over 3 weeks. they have informed me the transmission will have to be replaced at a cost of apprx. $3000. i now understand this is a widespread problem with the 2002 ford explorer and urge a recall. *jb | |||
| 02/12/2006 | 80000 | 1 | 05/17/2005 |
| The transmission on the car has problems and the 4x4 doesn't work with only 80000 miles. *jb | |||
| 01/12/2006 | 79962 | 1 | 12/10/2001 |
| Transmission has been making soft shifts and sounds as it shifts. dealer has reprogrammed the transmission. now transmission has completely failed. dealer claims the 3 gear in this heavy duty transmission is broken and transmission must be replaced. *jb | |||
| 02/04/2006 | 1 | 05/01/2002 | |
| Transmission - gear band. *jb | |||
| 01/16/2006 | 3 | ||
| On january 16, 2006 while driving on the highway i noticed a shaking feeling under the driver's side floor. there was also loud noise. i slowed down and continued to drive. on saturday, january 21, 2006 i brought ford explorer 2002 to a ford dealer for them to drive and take a look. the result was vehicle all over the road, was unstable and needed all 4 wheel bearings, upper rear ball joints. replaced. not safe to drive for very long, must go slow and a $3,000 approximate cost to repair. i contacted ford to complain and to see if they could help out by reducing the cost of fixing it for free. their response was sorry but they could not help. i cannot see how ford can tell me there was nothing they could do when every mechanic i have spoken to said it was unheard for all 4 wheel bearings to go at the same time, especially with only 73,000 miles on the truck. i drive my 6 year old sun to school, left to ford i'm supposed to take my chances with his safety while driving one of their poorly made vehicles. all this after i had to replace the transmission in october when than went while i was on vacation in new hampshire.*ak | |||
| 01/23/2006 | 77000 | 2 | |
| 2002 ford explorer, when the car is at 30-40 mph and shifting gears it lurchers forward. i spent $1000.00 for repair 2 months ago with ford dealer. i am back again now they say i need a full tranmission.*ak | |||
| 01/26/2006 | 50000 | 1 | |
| Transmission failure on 2002 ford explorer at 50,000 miles. transmission jumps out of gear randomly, almost causing collision. *ak | |||
| 01/20/2006 | 58000 | 1 | 11/25/2001 |
| The transmission sometimes slipped when we first bought the vehicle new. we were told that was normal. the vehicle now will not lock into second gear, told we needed a new transmission. it is only 4 years old and has 58,000 miles; too soon for this kind of expense for a well cared for car. we are out of warranty. *nm | |||
| 05/03/2003 | 14854 | 20 | 09/30/2002 |
| Recurring problems with transmission. every now an then, the overdrive off light blinks, occasionally causing the check engine light to come on. 14854 miles the transmission was overhauled by the dealer. from about 50,000 miles the overdrive light would occasional flash but as long as i shut off the engine and restarted it, the problem wouldn't pop up for a few months. there didn't seem to be any consistent reason for it to flash. the dealer said the only thing they could do is to test it when the light was flashing so they could diagnose the problem. since the problem was so intermittent it was difficult to get to a dealer at the particular time the light would flash. the truck seemed to be operating as it always did. eventually the check engine light came on as a result of the o/d off light being on and at 63,329 the dealer replaced the solenoid body and serviced the transmission. the light still came on occasional, but only on long trips, more than 75 miles one way. at 66,274 miles the dealer took the truck and tried to duplicate the problem but was unable to. at about 73299 miles, like before, the service engine light finally kicked and the dealer replaced the o/d piston and rod. at 73,564 miles the transmission need to be completely overhauled. now at 80,800 the service engine light is on again because of the o/d off light blinking and the dealer will be looking at it again on monday, january 20, 2006. for number of failures i'm guessing that 20 or more times the o/d light has come on. 5 times the check engine light activated and the dealer tried to fix the problem. monday will be the 6th attempt to fix the problem. *nm | |||
| 01/02/2006 | 52500 | 1 | |
| Dt*: the contact stated without warning, the transmission would slip when shifting into second or third gear. the dealership determined the transmission needed to be rebuilt. *nm | |||
| 01/11/2006 | 64000 | 1 | 11/16/2004 |
| While driving the suv to work on 11 jan 2006 @0800 on the interstate, everything was operating normally then suddenly the overdrive light began to flash and the transmission began to slip and would not shift out of 2nd gear, with no prior warning light to this day or malfunctions. @ 0900 i took the suv to a local near by transmission shop where they deemed after driving and running diagnostic testing that it needed to be rebuilt,they further stated that they have had several 2002 ford explorers with the same problem. after tearing the transmission apart further inspection revealed that it was in need of a total overhaul costing $2079.00. the suv is a 2002 ford explorer eddie bauer with 64,000 miles . *jb | |||
| 01/06/2006 | 105000 | 1 | 11/24/2001 |
| 2002 ford explorer xlt with 4.0l engine, 2wd: after 100,000 miles, the o/d light began flashing. transmission service technician noticed chunks of brass and steel in the tran pan (this had been checked 6 months earlier and there was no sign of metal in the pan). technician dropped the valve body, thinking that the valve body gasket was blown. however, the gasket was fine, but there was more metal found in the valve body. at this point it was determined that there was an internal problem with the transmission. the next day, the vehicle began to fail to shift into upper gears. after checking a couple of web-sites, it appears there is a fairly widespread problem with the transmission that is used in the 2002 explorers. ford relayed to me that there are no recalls on the transmission. *jb | |||
| 12/28/2005 | 82000 | 2 | 04/14/2004 |
| I have had my vehicle in to ford for transmissions and differential problems over the last 2 years. they could not fix the problem while under warranty and now the transmission failed and left me stranded on a cross country move. i had the vehicle in for service right before the trip stating the truck was not right. they could not fix it. *nm | |||
| 12/28/2005 | 30000 | 1 | 04/10/2004 |
| Rear differential makes a howling noise at highway speeds. noise goes away when letting off accelerator. it's been reported to dealer many times. this problem is common to explorers of the same year as evidenced by numerous internet forums. transmission also shudders in 3rd gear, especially when cold. *jb | |||
| 10/10/2005 | 50000 | 5 | 03/09/2003 |
| 2002 ford explorer has required 5 separate transmission repairs in last 2 years. including 1 total rebuild at 50,000 miles. ford dealer and ford corporate will not stand behind their product. *jb | |||
| 03/01/2005 | 60000 | 1 | 07/01/2002 |
| Whine in the rear end. mechanic rebuilt the rear end and the bearing all show signs of failure according to the mechanic ford had used cheap bearings in the rear end. the transmission also has problems shifting. each time the vehicle shifts, it shutters and jerks. i am afraid that ford used the same type bearings in the transmission as they did in the rear end and they are failing as well. *nm | |||
| 12/15/2005 | 45000 | 1 | 08/03/2001 |
| O/d light flashing so i took car into dealer. transmission is bad and needs new solenoids at 45,000 miles. *nm | |||
| 12/07/2005 | 44542 | 1 | |
| 2002 transmission failure causing me to buy a new transmission at only 45,000 miles..2002 ford explorer xlt 2wd 4.0l v6. it has been rebuilt 2 times since i was made to buy a new transmission. this is totally unacceptable and there are others with the same problems at this site. we shouldn't be forced to pay $4000.00 to fix a problem on a vehicle that is nowhere near the expected timeframe for this sort of malfunction (i.e. 150k to 200k miles). http://forums.carreview.com/showthread.php?t=93&page=2&pp=25. *nm | |||
| 11/24/2005 | 45000 | 1 | 08/13/2003 |
| The transmission on my 2002 ford explorer with only 45,000 miles has gone out. i started to notice problems when it hard shifted between 2nd and 3rd gear. on november 24, 2005, the overdrive off light started flashing and the vehicle no longer shifted into 3rd gear. after several attempted to fix it at the dealership, they finally determined the problem had to do with an aluminum case around a steel moving part. the part is wearing away the aluminum case. this shouldn't be happening at only 45,000 miles. this will cost me approximate $2000 to fix. absolutely absurd! i've talked to ford and they won't do anything about it. multiple posts on carreview.com have the same exact problem with this make and model. *jb | |||
| 12/07/2005 | 100000 | 5 | 06/07/2001 |
| Bought 2002 explorer xlt 4x4 new. has been in for transmission-related problems multiple time during warranty and extended warranty. a couple times, they could not duplicate the problem and did nothing. # other times, they found thing wrong and 'supposedly' fixed them. went back into the dealer again today with o/d off light flashing. warranty has now expired. i am waiting for a call back from them to tell me what's wrong 'this time'. i'm relatively certain i have kept all the dealer statements from all the times it has went in for service. *nm | |||
| 12/04/2005 | 73000 | 1 | 01/14/2003 |
| 2002 ford explorer - od light flashing and engine over-revving when going fm 2nd to 3rd gear - automatic transmission. when it does finally shift into gear, it is very hard and jolting. 73,000 miles on the car and it was purchased new. i'm being told by the ford dealership that the transmission will have to be overhauled at a cost of $1500-minimum. i understand that there is a history of this type of problem with the 2002 ford explorer. is the nhtsa looking into it?*jb | |||
| 11/01/2005 | 3 | ||
| 2002 ford explorer had transmission problems from the beginning. took the vehicle in prior to the 36k warranty expiring and was told that the trouble was due to a new type of transmission that was used in this model. was told it was a memory transmission and that was why it shifted so hard and made noises. problem never went away and had to get the transmission rebuilt in 12/05 because the problem became so severe. from research we have done this is not a random case but rather a recurring problem for owners of this vehicle. ford should be responsible for the fixing the transmissions because they know that they are not reliable. *jb | |||
| 11/13/2005 | 1 | ||
| The band in my transmission broke, it would not shift to third gear, i have seen in forums that many people have this problem, i think ford should issue a recall and fix this problem, the minimum charge to rebuild the transmission is about $2500.*jb | |||
| 10/18/2005 | 1 | 02/04/2005 | |
| When we first bought our 2002 explorer xlt from finks used car lot in zanesville ohio it had about 22 or so thousand miles on it and we requested a check up on the vehicle. the back hatch brackets was replaced, and the back wheel brakes were sticking and burning, locking up. that problem seemed to be fixed. then the antilock brake system light started coming on and the front brakes seemed to be grabbing....just last month. i had the cruise control set on the vehicle once and it smelled like something smoldering so i shut it off and it hasn't been on since. i called the ford garage to ask if my cruise control was on the fire hazard list because the vehicle was built in 2001. i was told if i did not receive a letter in the mail it wouldn't be replaced. this vehicle was still under warranty when i bought it. so far i am getting nothing but the back hatch brackets replaced. the vehicle was parked and it now has 29,956.0 miles on it. i am driving my 1995 auto with 122,000 miles on it waiting for winter and graduation from college. i am afraid the brakes are going to lock up in the winter and send me sailing. i want to know if there have been any other complaints on this explorer built in 2001 that is a 2002 explorer. *nm | |||
| 11/27/2005 | 1 | 09/01/2001 | |
| Transmission band broken -- only 50,000 miles ford has performed all service repairs including oil changes ever done on this vehicle. one day while driving, i heard a pop and the vehicle would not accelerate. the speed would only go up to 30 mph and would jerk again. i have now been told it would cost 2500 dollars to fix. after researching the issue, i found out information that this problem is common to a lot of people who own the same year, make, and model. the problems occurs at the same approximate mileage. *jb | |||
| 11/26/2005 | 65000 | 6 | 06/10/2002 |
| Our 2002 ford explorer had issues almost from the beginning, when putting it into drive it sometimes would hesitate and then lurch forward, even with the brake applied. lately, after 65,000 miles, the transmission would not shift into 3rd gear, the engine would rev., but not shift. if you left your foot off the gas, it might shift. then the o/d light would blink. we have taken it to a transmission repair shop. *nm | |||
| 11/18/2005 | 68298 | 1 | |
| I have a 2002 ford explorer xlt. have had transmission problems since about 58000 miles and has been in the shop 5 times for the same problem of hard shifting to transmission having problems finding the correct gears to finaly, 3rd gear band finaly broke at 68000 miles. just got fixed but still having issues. now i have a shutter and third gear still slips slightly. this is just frustrating!! *nm | |||
| 10/04/2005 | 60000 | 2 | 04/15/2002 |
| 2002 explorer, started to notice a bit of a lag from 2nd to 3rd gear, then a big lag and lurch, followed by o/d light flashing followed by check engine light. had solenoid pack replaced for $320 lasted five weeks and failed again, with o/d flashing and car lurching and grabbing hard between 2nd and 3rd shift on an automatic transmission. also noticed after first repair , hard to shift from drive to park, would hang up trying to get in park. *jb | |||
| 11/05/2005 | 52905 | 1 | 08/27/2002 |
| I bought a new 2002 ford explorer xlt. at 13,743 work order writes my complaints as when going from park to drive trans clunks into gear and delay up shift a slow speeds. dealer wrote on completed order form cause: inop, correction:reprogram pcm, tech notes:roadtest trans engagement are harsh intermittent upshifts are firm, reprogram pcm.... at 16,482 miles i again complained of clunking when shifting gears. dealer said could not reproduce. at 24,613 i complained of trans clunking, and hesitating between shifting, again dealer said could not reproduce. at 35,976 miles they said there was a trans problem and rehauled (rebuilt) trans. at 50,295 miles car was hesitating again between shifts and clunking again. at stopping the car would jerk hard. they said the trans was bad again and rehauled it again. at 52,900 miles i was going to stop at a light, i thought something had happened to the brakes as the car would not slow any further (i was at a low speed at this time) for a few seconds and the brake pedal was shuttering and grinding. i immediately went to the dealer. the brakes twice more the way over felt strange but not as much as the first time. i would step on the gas, the car would hesitate before going faster and then would jerk forward. the rpm needle during this time would not move and then jump forward and then jump down. three times on the way to the dealer the car would on it's own go slightly faster without me depressing the gas pedal further. this was on saturday and i told the person writing up my paper work i could not except that they can not reproduce the problem, i need an answer since this is beyond being a time consuming problem and bother into a safety issue and i will not drive that car as is. since there was no service manager there, i returned on monday to talk with him. he was very nice and said they would look into it. but again, i am without my car for i do not know how long. *nm | |||
| 11/04/2005 | 65000 | 1 | 07/26/2002 |
| Since i purchased the vehicle new in july 220 i have had noise coming from rear of car. there are occasionally loud clangs coming from what appears to be transmission when shifting from park to drive. now, the o/d light is flashing continuously and it looks as if the car needs a new transmission with 65,000 miles on it. *jb the consumer requested that his complaint be deleted. updated 11/29/05. *jb | |||
| 08/22/2005 | 26000 | 2 | 10/01/2001 |
| Dt: the consumer stated that the 2002 ford explorer xlt was having problems with the transmission. the consumer said that the vehicle would not accelerate, and then would accelerate quickly up to o 80 mph. the truck would decelerate and accelerate randomly. the transmission knocked when going into gear. the owner had requested that the transmission be checked prior to the warranty expiring on two different occasions. at this point, the vehicle only had 25,000 miles on it. the consumer was out of town and had a complete transmission failure which resulted in the installment of a new transmission when reaching home. currently, the new transmission was having problems going into gear. there was a knocking sound in the transmission when the gears were changing. the consumer was constantly dealing with the dealership general manager, who in return, was dealing with the ford regional representative. this has been on going for the past two weeks. the dealership tested the old transmission with diagnostics and found nothing. the consumer for dealing with the dealership and ford simultaneously concerning reimbursement for repair expenses. *ak | |||
| 09/29/2005 | 84400 | 5 | |
| 2002 ford explorer, 5r55w transmission. 84k on vehicle, transmission no-shift/late shift between 1st and 2nd. od light on intermittently, occasionally no power, transmission slips between 1-2 and 2-3. *nm | |||
| 09/26/2005 | 2 | 10/01/2001 | |
| I own a 2002 ford explorer that is now having its transmission replaced for the second time. the first time i was at 77000 mile, just outside the extended 75000 mile warranty that i purchased, when the car began shifting with a hard jerk or slip when it was trying to change for second to third gear. after further driving the o/d light began to flicker on and off and the service engine light came on. i took it to the local ford dealer, which did not seem to be surprised that i had this problem, and told me it would take a couple of weeks and cost me $3600. he said he could take it down the road to a transmission repair shop that they used so that maybe he could get it done faster. well, i decided to take it there myself. i got the same report, but they could fix it, with all new parts, for $2000. so, i let them fix it. after one year and 44000 miles i am having the same exact problem and it is in the process of being fixed. i do not know what it will cost me this time around. i have made a complaint with ford motor customer service. i just want someone to know based on what i am hearing and reading that this along with the rear diff. problem, which i also have, seems to be common in the 2002 ford explorer. in the last ten years i have owned 5 fords and this is the second explorer. i do not think i will be buying another one unless ford can do something about the transmission problem they seem to have. *nm | |||
| 09/24/2005 | 42000 | 1 | |
| 1.) no indication of impending failure 2.) transmission is completely gone. 3.) $4000 later a new transmission is being installed. *nm | |||
| 01/01/2005 | 44000 | 1 | 10/06/2003 |
| 2002 4 door explorer 4x4 eddie bauer transmission replaced at 40,000 miles now the rear end has a humming noise at 50,000 miles. *nm | |||
| 09/23/2005 | 75 | 1 | 04/03/2005 |
| Transmission 3rd gear slipping causing transmission to have to be completely re built. there is a service bulletin #03254 . how come ford has not done any thing? because this is a well known fact . ford should hay to pay for its mistake or help the consumer in some way. they new in 12/13/24 there is failure in this transmission # 5r55w . i checked on this at www.car review.com and there was many complaints thanks. jb | |||
| 04/11/2005 | 78666 | 1 | 11/11/2003 |
| Began backing out of garage but noticed door ajar light on; a frequent occurrence in this car, and light doesn't indicate which door is the problem. so, finished backing car out of garage and parked it in driveway, placing car in park and applying emergency brake. left car running. exited car, left driver door open, and had some time to stand, turn around and look at back door behind driver's side first. determined it was closed by visual check. began to move toward rear of car to check hatch next (hatch problematic; had it fixed after bought the car then it was just recently recalled again. but much to my shock the car slipped out of park and ran over me. tried to dive out of way; car ran over me at both knees. suffered crush injury. had car examined; forensic specialist thought it was a design flaw with lots of gap in steering column between reverse and park and some play in where it would groove in. *jb *nm | |||
| 10/16/2003 | 61000 | 1 | 08/04/2003 |
| Automatic transmission failing in 2nd gear. seems to be a widely known problem in the v-6 2002 explorer. started acting up at 60k, as soon as the warranty was out.*jb | |||
| 08/05/2005 | 51000 | 1 | 12/20/2004 |
| I own a 2002 ford explorer 4x4 and while driving the vehicle the o/d light begin to flash and at a stop light the vehicle would not engaged to drive. finally after turning of the vehicle and re starting it and proceeded to go. took it into the dealership where they informed me that they would have to drop the pan and if there was metal in it i would need a whole new transmission. they called me a few hours later to inform me that the technician saw lots of metal and the cost of a new transmission would be 3400.00 dollars. i said are you sure that the problem has been diagnosed properly with a transmission with 50,000 miles and he said the tests don't lie. well, i said i would be up to the dealership to see this metal and 2 minutes later he called saying that the tech. didn't actually pull the pan down. i picked up my explorer and they were so very nice to give me the technical service bulletin on it too; think that was a mistake. took it to cottmans transmission right down from the dealership and they hooked it up to a computer and codes p0733 and p0745 were flashing: problem a broken intermediate band and o/d band. they said that it could have more damage but would see when transmission was down. they weren't surprised by the dealerships claim; it is all about money to them. after 2 days they informed me that the 2 bands would have to be replaced, a torque converter, transmission rebuild kit and a little thing called a planet gear was causing the whole problem it seems. the bearing in the gear was destroyed. they ordered the planet gear from the kentucky plant and low and behold that bearing in the gear was destroyed as well. i believe that the transmission problems that people are experiencing is coming from the defect. the cost of this little repair was 1500.00 dollars more than half of what they said and they have the same tsb report on the problem. crown ford is the dealer. *jb | |||
| 08/05/2005 | 51000 | 1 | 12/20/2004 |
| I own a 2002 ford explorer 4x4 and while driving the vehicle the o/d light begin to flash and at a stop light the vehicle would not engaged to drive. finally after turning of the vehicle and re starting it and proceeded to go. took it into the dealership where they informed me that they would have to drop the pan and if there was metal in it i would need a whole new transmission. they called me a few hours later to inform me that the technician saw lots of metal and the cost of a new transmission would be 3400.00 dollars. i said are you sure that the problem has been diagnosed properly with a transmission with 50,000 miles and he said the tests don't lie. well, i said i would be up to the dealership to see this metal and 2 minutes later he called saying that the tech. didn't actually pull the pan down. pick up my explorer and they were so very nice to give me the technical service bulletin on it too; think that was a mistake. took it to cottmans transmission right down from the dealership and they hooked it up to a computer and codes p0733 and p0745 were flashing: problem a broken intermediate band and o/d band. they said that could have more damage but would see when transmission was down. they weren't surprised by the dealerships claim; it is all about money to them. after 2 days they informed me that the 2 bands would have to be replaced, a torque converter, transmission rebuild kit and a little thing called a planet gear was causing the whole problem it seems. the bearing in the gear was destroyed. they ordered the planet gear from the kentucky plant and low and behold that bearing in the gear was destroyed as well. i believe that the transmission problems that people are experiencing is coming from the defect. the cost of this little repair was 1500.00 dollars more than half of what they said and they have the same tsb report on the problem.crown ford is the dealer. *jb | |||
| 08/24/2002 | 43000 | 1 | |
| 5 speed auto transmission on 2002 ford explorer xlt failed at 43000 miles. transmission was flushed at 40000 and problems began after flush. no financial help from dealer. service rep told me piston striking transmission case was common problem on this transmission and warned me not to replace it with a used 2002 ford 5 speed auto tranny. *jb | |||
| 09/01/2005 | 55000 | 1 | |
| Hard shifting of transmission. especially going into 3rd gear. sounds & feels like the transmission is going to break down at any time. in turn, leaving me & my children stranded on the side of the road. *nm | |||
| 08/01/2005 | 66000 | 1 | 06/27/2002 |
| Transmission failure to shift properly into reverse and between 3rd and 4th gears after normal usage for 38 months and 66,00 miles. repair facility states that this is a recurring problem for this make/model/year between 60 and 80k miles. transmission rebuild and remilling of transmission case is required. *nm | |||
| 08/05/2005 | 53000 | 10 | 02/28/2002 |
| 2002 ford explorer xlt transmission problems. shifting from park to reverse causes a loud clunking noise and the vehicle jerks forward. there is also a problem with the transmission shifting when driving the vehicle. *tr | |||
| 09/26/2002 | 4775 | 1 | 08/05/2002 |
| Dt: the caller said vehicle had problems with the transmission. in september 2002 at 4775 miles when trying to accelerate the vehicle made noise and would not accelerate. in november 2003 at 34,114 miles the lights on the dashboard came on. she could smell something. both times she was told nothing could be found. currently, all the lights on the dashboard came on again. while getting on the highway the vehicle lost power and would only go 20 mph. dealer told her the transmission needed to be replaced, and the caller would have to pay for it. *ak | |||
| 04/11/2005 | 18000 | 5 | 09/11/2003 |
| Dt: consumer complained about transmission problems. while driving 65 mph the transmission locked. the vehicle slowed down, operating at a reduced speed, and then the engine suddenly shut off. the car coasted to the side of the road. consumer inspected vehicle and found nothing. got back into vehicle about 10 minutes after the occurrence, restarted the vehicle, and drove to a dealership about 5 miles down the road and the car was making funny noises. dealership said the transmission had a solenoid problem that caused it to lock. dealer kept car about week and a half. the solenoid valve shift was replaced along with the transmission pan and gasket. this lasted about 2 weeks and again this problem recurred . the transmission did not lock at this time but the transmission slipped. vehicle is currently at dealer for an ignition problem. the dealer could duplicate the problem, but they do not know what was causing this. *ak | |||
| 09/15/2003 | 08/15/2003 | ||
| My 2002 ford explorer appears to have rear-end problems. have owned the vehicle for a couple of years and it started out with a whining noise in the rear-end and has progressed to a hard shift and on occasion a clunking when the vehicle shifts around third gear. | |||
| 08/19/2005 | 40000 | 04/01/2002 | |
| Loud niose coming from the rear end of my 2002 ford explorer 4x4 that has not been fixed after repeated complaints or taken seriously by the service department at the ford dealership in simi valley, california. | |||
| 06/18/2003 | 1 | 06/18/2003 | |
| Dt: the contact owns a 2002 ford explorer xlt. the contact has been having a problem with the rear end. the rear end made an extremely loud roaring sound. took the vehicle the vehicle to three different repair shops. one said it was the tires, and the other two maintained that it was an expensive rear end problem. she talked to other people with this same type of vehicle and they all had this problem. also, had a ring and pinion replaced in the rear end not long after she purchased the vehicle. currently, they told her that this what was needed to be replaced again along with other parts , including the rear axle. this noise originally started at 55-65 mph, and now it was making noise at 40-70 mph. after going over 70 mph could not hear it as badly. also, the vehicle was leaking fluid from the ring and pinion. a strange sound that was coming from under the hood, like a buzzing sound that sounds like transmission. in addition, the hatchback glass fell on the contact's head. it just popped out. this happened twice. they do not even attempt to open the glass in the hatch. the dealership where she purcahsed her vehicle still has records of what was replaced on vehicle.*ak | |||
| 08/17/2005 | 60000 | 1 | 08/20/2001 |
| I have a 2002 ford explorer. for the past 2 months the overdrive light has come on periodically and blinks until the vehicle is turned off. i took it to lindsay ford in wheaton, md and they charged me $180 for a diagnostic test to determine the problem. they called to tell me i needed a new transmission. my vehicle is 4 years old and only has 63,000 miles on it. i think it's ridiculous that i have to spend almost $3,000 for a new transmission with this low mileage on my car. this sounds like a defective transmission to me. *nm | |||
| 08/10/2005 | 26205 | 1 | |
| Dt: contact stated 2002, ford explorer has been having shifting problems. he noticed the problem occurring at 26,000 miles . it was shifting very hard. he will be driving when the car will not shift into second or third gears, it will slip into neutral, the car will slow down in traffic and cause a safety hazard. he had the transmission re programmed. it helped it twice; but then it started doing the same thing. the third time the contact went back to dealer and they would not reprogram it again. he thought the transmission failed. second and third gears gear were not shifting properly. found identical problems on the internet. there was 62,000 miles on the car. it started happening around 2003 and has gotten progressively worse.*ak | |||
| 08/05/2005 | 60000 | 1 | 01/01/2004 |
| Dt: the contact was driving the owner's car and pulled over to park. he switched the car into drive just to pull up a few feet and the car leaped forward. he hit the brake as hard as he could but could not stop the car, and hit the bumper of the car in front. this happened on 8-5-05. the owner of the car nor the contact had any prior problems with the car. the contact stated he had no further problems since 8-5-05.*ak | |||
| 08/04/2005 | 74800 | 1 | 01/21/2005 |
| My wife was unloading two grandsons from our 2002 ford explorer. she had removed the youngest one when the four year old got into the driver's seat on his knees and pretended to drive. the iginition was off and transmission in park. he pulled on the shift lever, the automobile began to roll backwards. my wife opened the drivers door to stop the vehicle. it began to roll backwards faster and the open door struck her knocking her to the ground. the vehicle struck two trees shhortly after that causing $5675.77 in damages to the vehicle. i called ford motor company 0n august 5, 2005and spoke to tiffany explaining that the brake-shift interlock' had failed causing the incident described above. her question to me was, what do you want ford motor company to do about this. i replied that i wanted compensation for damages and the defect corrected. she said that ford motor company would not investigate this defect, nor make any compensation for damages and that i should handle everything through my insurance company. i called again on august,09,05 and spoke to damian who gave me the same reply as yiffany.*jb | |||
| 06/08/2005 | 53000 | 3 | 05/26/2001 |
| I have had my transmission in my 2002 ford explorer rebuilt by a local ford dealership at 53,000 miles and a ford re-manufactured transmission installed at this dealership at 69,000. this local dealership has replaced the transfer case twice, drive axle, and universal joints between 69,000 and 74,000 to correct an ongoing reported shifting problem with the transmission. my transmission failed at 109,000, again, much to my dismay. the dealership responded that it was a manufacturer's issue and suggested that i contact ford. upon contacting ford motor company, i was told that it was a dealership issue as the dealership had installed the transmission and may had done so incorrectly. i took my vehicle to an independent transmission specialist who replaced the transmission and indicated that the previous transmission was, in fact, defective. *jb | |||
| 08/09/2005 | 1 | 04/21/2005 | |
| While driving down the road the air conditioner quit working. i heard the coolant and compressor still working, but no fan blower on levels 1,2 and 3 level 4 still worked luckily. i also have a howling sound coming from the rear end under light acceleration and hard shifting when accelerating and letting off of the gas during a shift. the air conditioner was caused by a faulty resistor, the rest has yet to be determined. i notice a number of complaints on this site for the same symptoms, a recall should be issued.*jb | |||
| 08/10/2005 | 86000 | 1 | 06/10/2002 |
| Transmission case wearing to the point where it has to be replaced for approximately $3000. *jb | |||
| 12/20/2004 | 70000 | 3 | 04/24/2004 |
| April 04 purchased 2002 ford explorer; just over 60,000 miles. no longer under warranty;sold as is. day after purchase, noticed knocking sound. returned to dealer. stated sound coming from the rear ac. repaired, did not hear after repair. approximately one week after purchase, noticed delay in gears engaging when going from park to drive , park to reverse also gear shift seemed to be loose. returned to dealer; told it was normal for this model. advised to keep in overdrive. late july 2004, noticed delay seem to be getting longer and jerking suddenly when finally engaged. while driving ,od light flashed on and off erratically. problem with od light intermittent. spouse took the car to the dealer; told that it wasn't under warranty, but we could make a service appointment. spouse took the vehicle to a shop had done business in the past. thought that it could need transmission fluid. checked fluid levels not deficient. problems continued; had them look at it a couple of months later. could not determine problem, advised to take to a transmission specialist if continued. problem persisted. seemed to get worse as the weather turned colder. late december 04, delays in engaging gears worsened; now making a loud clunking noise and lunges when engages, od light flashed erratically on a frequent basis and engine service light on and gear shift seemed to be coming out. january 2005, spouse took the vehicle to a transmission shop for diagnostic. transmission shot. rebuilt at a cost of $2900. found out that the vehicle had been repaired twice before, while under warranty for the same problems described. its obvious from the number of complaints that this is a known design defect. when a company sells defective products they should be held liable, especially when they do so knowingly. i stopped making payments on this junk and will notify the lender so that they and ford can fight it out. any owner who wishes may contact me at 703-998-5510. *jb | |||
| 08/08/2005 | 46400 | 5 | 08/01/2002 |
| I have received only one recall notice on my 2002 ford explorer relating to problems with the tailgate window. tonight, after experiencing problems that caused the automatic transmission to jump to a higher rate of a markedly higher rate of revolution, i was informed by the dealership that i had transmission problems. these problems cost over $815 to repair. the dealership also had to replace a solenoid switch on two different occasions in the automatic transmission. i quickly looked at the vehicle recall database to see if others had experienced the problems i experienced. i was surprised to see a large number of recalls that i failed to receive any notification for. i am filing this to request: (i) ford to require dealerships to notify consumers personally in writing of recalls...if nhtsa or the manufacturer deems an issue important enough to issue a recall notice, shouldn't the dealer be required to deliver written notification to the consumer? it is an unfair and deceptive trade practice to do less than this, especially after the consumer has failed to receive the benefit of his or her purchase and may be risking of danger to himself or others; and ii. nhtsa to investigate the automatic transmission failures described above. the car literally jumps into a much higher rate of revolution and acceleration requiring the driver to immediately hit the brakes. it's too dangerous, especially in city traffic or in areas where small children are playing. *jb | |||
| 07/02/2005 | 65000 | 1 | 01/12/2003 |
| 2002 ford explorer vin 1fmzu73e12za85386 transmisssion not shifting properly. rear end noisy at 40 mph. not repaired. *jb | |||
| 07/28/2005 | 47000 | 1 | 04/09/2004 |
| 1) began with whirling noise coming from rear end, ended with a leaking rear end component. both rear end pinion seals replaced,new synthetic oil added and re-packed with all new gaskets.(new seals were ordered directly from ford) i was told that these particular parts were not available in aftermarket. *nm | |||
| 01/12/2005 | 40300 | 1 | |
| The o/d light of my 2002 ford explorer lit up without warning while i was turning. engine revved but didn't accelerate. oncoming cars swerved to avoid me. this was an unsafe situation, as i expected the vehicle to function properly. i took the car to the dealer and was told the transmission had to be totally rebuilt, for $2,400, since i was 4000 mi out of warranty, even though <3 years. i asked the service manager if ford would cover it. the zone person, advised no. i phoned customer assistance, and was told there were dealer/field discretionary funds to pay for repairs outside of warranty, but only for loyal customers. i was told that i should have purchased the vehicle new and had my maintenance done at the dealer. i asked what maintenance should been done on the transmission. i was told that there was none. i spoke with a gentleman in the quality department at a local transmission plant, who said this was a common failure, but that ford wouldn't offer any help because money is tight. he said that the bands in my transmission had been superceded twice due to this problem, and a tech bulletin existed, explaining this to dealerships. i read many other complaints on this website! i fail to understand why ford honors a secret warranty for loyal customers yet offers no recourse for customers who were put in the same unsafe situation, just because they bought the vehicle used. i had the repair done at an independent repair facility. ford advises they will not take any financial responsibility because the repair was done at an independent. i am one of many consumers who must drive in a defective and dangerous vehicle, due to this transmission problem. it failed me once without warning, i paid $1,200 for repair, and approach intersections with trepidation due to the possibility of my transmission unexpectedly slipping again. i would welcome contact at 248.808.1279 to discuss resolution of this dangerous issue. | |||
| 07/28/2003 | 21000 | 5 | 08/16/2002 |
| Dt: problem with back end, took vehicle to the dealer,and dealer said they fixed axle, then, took back vehicle to the dealer, and they fixed hub, and replaced the rear wheel bearings. in last 3 months vehicle has been in shop 3 times. currently, in the shop. went to get oil change last friday, and mechanic noticed oil was leaking from the axle. currently vehicle in shop trying to figure out what was wrong with it. this happened before. they gave consumer an extra 5 yr warranty because of the transmission, and this was 8 months after purchasing the vehicle. dealership kept saying vehicle was safe even though didn't know what was wrong with it. *ak | |||
| 04/08/2005 | 2 | 10/15/2002 | |
| Dt: consumer states that transmission went from park to drive. while she was at her daughter's school she stepped out of the vehicle to talk to someone and the car jumped from park to drive and hit another vehicle. also the transmission went out. she had several other problems with this vehicle. she was never notified anything from ford about any type of problem. the service department printed out a tsb for her, including the following numbers; transmission: 03-25-4 dated 12-22-03, and gear selector:04-22-12 dated 11-15-04. the vehicle is regularly maintained.*ak | |||
| 05/31/2005 | 79000 | 1 | 08/24/2001 |
| Was driving on a highway when the od light started flashing then the transmission failed completely. having new transmission installed. many other things have failed too. three weeks prior shift lever broke off in my hands when i shifted from park to reverse. have changed right rear bearing which blew out. the 4 wheel drive quit while the truck was still under warranty. when i first got the truck and complained to the dealer about the way the transmission worked he gave me a printout from ford stating the transmission was programmed to adjust to the drvers style of driving. | |||
| 05/21/2005 | 50300 | 1 | 04/18/2005 |
| Transmission failed. had to be replaced. only 50,300 miles on the vehicle. service technician advised this is the 5th ford explorer he's had to replace the transmission on this month alone. he said the transmissions on the explorers are failing between 50k and 60k miles. | |||
| 05/19/2005 | 57000 | 1 | 11/02/2002 |
| Dt: transmission will not go into reverse, and there is no neutral. there is only 57,000 miles on the vehicle. the vehicle has had regular maintenance and checkups. transmission was making clanking noise when put into drive or reverse. vehicle has been making noise since 2002. it was taken to the dealership, and it was checked. dealership did not find a problem with the transmission. vehicle was put in reverse, and it started jumping. then it went and stopped in reverse. then, vehicle was put in park and t switched to reverse. there was no reverse. it was put into neutral, and it went forward. when the vehicle was put into drive, it would go forward.*ak | |||
| 05/11/2005 | 32000 | 2 | 08/24/2002 |
| Transmission and rear-end. sealed transmission was serviced at dealership at 29,000 miles. since then transmission has a whirr and then a clunk while decelerating back into first gear. whining noise from rear-end since 12,000 miles. ford replaced faulty rear-end seal 6 months ago, whining still there. i feel that ford is stringing me along until warranty expires. ford knows there are problems but wont fix until part fails completely. | |||
| 04/22/2005 | 33000 | 2 | |
| The transimiison began to slip aat 30 mph, 37, 000 miles. on 10/02/03- was serviced, but problem returned from time to time. in 2005 problem worsened at 48, 000 miles. took vehicle to dealer for transmission service. $dealer reported new transmission was needed @ cost of 3,222. the repair was done on 4/22/05.*ak | |||
| 03/28/2005 | 63000 | 1 | 07/18/2004 |
| 1.transmission began slipping, banging in reverse, problems getting the vehicle to shift from park to reverse. . vehicle became unable to shift out of 2nd, trans light and overdrive light came on and flickering. . taken to miller ford, where it was diagnosed as having no 3rd gear at all, both bands, servos and solenoid need replace. 4.spent 2 days in service, rented a vehicle at a cost of $50. work was completed at a cost of $1523.28. *ak | |||
| 07/13/2004 | 100000 | 2 | 05/08/2001 |
| Transmission failed to operate. wouldn't move in drive but in second gear. ended up replacing with new transmission. 4 months later rear end went and had to be replaced. mileage at time of transmission failure was 100,000 miles, and rear end failure 114,000. *ak | |||
| 04/05/2005 | 63000 | 1 | 07/10/2004 |
| Bought the 2002 xlt 4x4 explorer in july of 04 with 43,000 miles on the car. at 60,00 miles had the transmission serviced. at 63,000 miles o/d light flashed. took car into dealer the next day and car needs a new transmission. thank goodness we bought the extended warrenty so the work should be covered but after reading all the repeat problems i am concerned that this might become a constant problem. also experienced the same rough shift into reverse and the transmission slipage between gears. *ak | |||
| 04/06/2005 | 4 | ||
| Driver noticed while shifting the transmission forward or backward the gears are hard and a loud knocking noise started coming from the front. driver took the vehicle to the dealer, and mechanic determined that the vehicle has to be placed on a diagnostic machine for analysis. *ak this particular problem has been on going since the warranty expired. the gear shifter became stuck in reverse gear unless it was pulled firmly towards the driver. *bf *nm | |||
| 04/03/2005 | 47000 | 1 | 04/05/2004 |
| 4x4 automatic transmission complete failure. lost 3rd and 4th gears and reverse. this truck never towed or was worked at all. 47000 miles and the transmission melted. dealer advised to completely replace, nothing left to rebuild. the only hint was the truck had a pause of 3-4 seconds before it went into a forward gear.*ak | |||
| 03/07/2004 | 63000 | 5 | |
| O/dlight flashing on pa pike, was told by selling dealer to stop driving. took to a ford dealer an hour from my home . had to rent a car for a week and spent $700 to fix tranny. 3 months later 4 hours from home happened again. lost a week work while it transmission was torn down again, still under 12,000 warranty from march. since then o/d light has flashed 4 diferent times, ford dealer couldn't find anything wrong. last time went to an independent transmission specialist, has said $2,000 to fix, also this transmission has been a big lemon and ford will not stand behind it. i had another bauer explorer that i traded in with 150,000 and never had a problem with it, this is why after a car i went back to the explorer. huge mistake. it is time to seek an alternate form of justice.*ak | |||
| 04/01/2005 | 59100 | 2 | 12/10/2002 |
| Ford explorer is 2002. had to repair transmission at ford service transmission in june 2004. the whole transmission failed suddenly april 1, 2005. we do not believe this is acceptable to hav to put $3700 on one major repair and one complete rebuild of the transmission inside ofthree years on the transmission of a new vehicle.*ak | |||
| 03/22/2005 | 60 | 2 | 02/21/2002 |
| Gears began to slip at 59,000 miles on three year old vehicle. one day od light went off and transmission was completely burned up. we had given vehicle regular service. there was no warning up until the day the tranny went out. we took the vehicle to an outside source who concluded that the seal looked like it had never been broken on the transmission plug. this leads us to believe that ford never even checked our fluid when we did take it in for service. this constitutes fraud in my opinion, although we have no proof. *jb | |||
| 03/24/2005 | 39300 | 1 | 12/10/2004 |
| Three months after purchasing my 02 explorer, and at 39000 miles, the transmission began slipping just a bit. a week later, third gear could not engage at all, and i was forced to drive to the repair shop in second gear, with my hazard lights on, and with school-age children in the car. my repair person drove the car for about 15 seconds and knew immediately what the problem was. he knew because he had just fixed the same problem last month on an 02 explorer with less miles than mine. he stated that ford is aware of the problem, but with the advent of extended warranties, they would not stand behind their product. i did not purchase an extended warranty because who would expect that a transmission should be rebuilt at 39000 miles (incidentally 3000 miles past my warranty coverage). luckily no one was injured because i parked the truck almost immediately. but now i am faced with the cost of rebuilding third gear into my truck, with no one accepting responsibilty for the defect.*ak | |||
| 03/08/2005 | 59000 | 1 | 07/01/2003 |
| I have a 2002 ford explorer xls, 4.0 engine, that has transmission failure at 59,000 miles. i have been researching this type of vehicle and have noticed a high number of transmission failures at low mileage such as my vehicle. i called ford to see if they would provide assistance for the repair and they said no and deny any major problems with those transmissions. i am now faced with having to pay $1500 - $2000 for a major repair of a low mileage vehicle. the car was diagnosed at a ford dealership under the advice of ford customer service. i am now going to remove the vehicle from the dealership and take it to an outside repair station because the dealership wants $600 to tear down the transmission and do further diagnosis. i am upset at the poor quality of the vehicle which was a major investment for me and the additional expenses associated with this vechicle. | |||
| 01/08/2005 | 37012 | 3 | 08/11/2001 |
| 2002 ford explorer has had 2 rebuilt transmissions and over $1,800 in transmission work not related to the rebuilt transmissions. *ak | |||
| 01/17/2005 | 59000 | 1 | 06/12/2004 |
| Transmission failed during ordinary driving. transmission required nearly three weeks to repair at a cost of $2,800.*ak | |||
| 03/01/2005 | 75000 | 1 | 12/29/2004 |
| My truck is starting to have problems with shifting in to 3rd gear, dealership told me i'll have to fix transmission or replaceit. major problem in these transmissions, crappy idea to make it a sealed transmission. *ak | |||
| 03/07/2005 | 52000 | 1 | 06/01/2003 |
| O/d light flashing on a 2002 explorer. resulting in a new transmission after only 50,000 miles. it's a known problem, and i have to suffer and pay for ford's failure to provide a recall or compensation for owning their equipment.*ak | |||
| 03/01/2005 | 51000 | 1 | 12/23/2001 |
| Transmission failure shifting to overdirve. dealer recommended replacement. vehicle is only 37 months old. mileage is 50,000. *ak | |||
| 10/01/2004 | 58000 | 1 | 10/01/2004 |
| The 2002 explorer with the 5-speed automatic transmission definitely has manufacturing flaws and should either be replaced or repaired.*ak | |||
| 03/02/2005 | 4 | 06/11/2003 | |
| Prior to purchase 6/03 @ 40k miles, trans fluid 2 qts low, nothing else addressed. april '04 @ 50k miles replaced leaks in transmissions, charged $200 deductible. sept '04 replaced rear differential, jan '05 replaced rear diff clutch assembly, now need whole new transmission at 68000 miles. *ak | |||
| 11/16/2004 | 60000 | 5 | |
| Consumer experienced a problem with the transmission on another ford vehicle. traded it in for a new vehicle. the newly purchased vehicle displayed the same symptoms as the previously owned vehicle. t he gears slipped when pressing the gas, then it engaged. the vehicle went from 50 mph to 30 mph.*ak | |||
| 02/09/2005 | 9000 | 4 | 04/01/2003 |
| Several problems - at 9,000 miles my brakes went and had to have my rotors resurfaced by 23,000 miles my rear brakes were completely gone and my front brakes were nearly gone. this cost me over $1,000 to repair. at 25-27,000 miles my vehicle would not change gears properly. going in reverse the vehicle would bang into gear, then going from park to any gear this would happen. on level ground and on hill. the dealership said they guessed at the problem and fixed something in the transmission. at 32,000 miles the piece of plastic under the liftgate window completely cracked. since under warranty the dealership is fixing this. there has been a whining noise while using the gas pedal for some time that the dealership can not recreate.... i expect that to go wrong as soon as my warranty expires. i think you only get 36,000 mile warranty because they know the vehicle will fall apart after that!*jb | |||
| 01/04/2005 | 43000 | 2 | 08/23/2003 |
| Over time noticed jerking while upshifting. loud winding noise at high way speeds when on gas pedal. drive mostly highway and still extremly poor mpg. 9.8-10.6mpg average on highway! also passenger side rear seat belt does not retract. had replaced under warranty. still have the problem. *ak | |||
| 11/16/2003 | 18000 | 1000 | 05/23/2002 |
| My truck worked fine for the first 18000 miles i have had it and now it has almost 45000 miles on it. when the truck tries to change gears from second to third the transmission makes a clunk noise and then the rest of the time it changes gears fine. the noise just happens between second to third gear.*jb | |||
| 01/25/2005 | 36426 | 1 | 01/12/2002 |
| Transmission died at 3642 miles very low milage transmission has to be defective and it costs more than 3,000$ to fix it. the cost should be picked up by ford.*ak | |||
| 09/15/2004 | 46000 | 1 | 11/28/2001 |
| My 2002 ford explorer xlt had a transmission problem. when putting it in reverse nothing would happen for 5 - 10 seconds. then it would lurch into gear and rev up and shoot backwards. since nothing would happen you would think it needed gas and then when it engaged after 5 - 10 seconds it would lunge faster backwards creating a serious risk of backing into someone or something. ford fixed the problem at my expense (over $1000) saying that there was a problems with the transmission controller. others that i have spoke to have said they have had similar problems. i think that this should be subject to a safety recall. *jb | |||
| 10/28/2004 | 27500 | 5 | |
| Transmissions problem, been to two dealers, and cant fix the problem. ford wil not help. i first went in before my 3-36 was up now im 45 days over and they won't pay . it misses under a load and when passing other cars feels very unsafe . *ak | |||
| 12/21/2004 | 5 | 09/11/2001 | |
| I was driving,when i heard a loud noise comming from underneath my ford explorer.i thought for a second or two,that i had ran over something in the street.the vehicle,slowed.when i stopped for the traffic light,it would not move.the od off light was flashing.the only way i could move the truck was in neutral.i had the truck towed to joe rizza ford in n.riverside,il.they told me that the transmission had to be replaced.i purchased this truck from rizza new on 09/11/01.59,000 miles was on the spedometer.i believe the transmission was defective.i was told it would cost me $3,400.00 to get it replaced.i had no choice but to go further in debt and buy another vehicle.*ak | |||
| 12/12/2004 | 1 | ||
| While traveling at 25 mph driver's gear popped out, and vehicle was not able to move. consumer was informed that the vehicle needed a new transmission when taken to the dealer.*ak | |||
| 07/06/2004 | 36000 | 2 | 06/06/2002 |
| My ford explorer transmission it was at 36000 miles, my car was tuned and serviced as shudule, and it cost a total of $1700.00 to fix. which the car is only 2 year old. the air condition stop working in december of 2003 and at the time my car was barely 1 year old thier has been many other concern with my explorer that i am making $500.00 payment on. i belived i have purchase a defected car. *ak | |||
| 10/27/2004 | 43900 | 1 | 07/15/2003 |
| 1.events leading up to the failure -on more than one occasion while having my car at the dealer while in warranty i made note to the service individual,that some thing felt wrong when my car would shift in to another gear while moving .nothing was ever found wrong or any documentation was made. 2.failure and its consequences-as my vehicle reached 43,900 miles my transmission started to shift even more harder and sometimes would not go in to gear.the rear would vibrate to the point where it shook the vehicle hard. 3.what was done to correct the failure-when vehicle was taken to the dealer it was quickly brought to my attention that my vehicle was out of waranty and after diagonosing the problem that the trans assy solenoid had to be replaced. i had no choice but to fix this problem because the vehicle was up on a lift . this cost me a total of $976.91. i feel that i was led on until my warranty expired and that ford should covered the cost of this problem because this is a fairly new vehicle and it was not my fault that this part went bad.this part should be recalled.*ak | |||
| 08/29/2004 | 42000 | 1 | 06/20/2004 |
| Consumer complained about transmission problems. automatic transmission shifted hard when changing gears,and slow in reverse. consumer heard a grinding noise when the gear went into overdrive. dealer was notified.*ak | |||
| 11/02/2004 | 91000 | 5 | 11/23/2002 |
| Transmission will not shift to overdrive. dealership was notified, but did not resolve the problem. *ak the transmission was replaced on five occasions. the over drive light would come on and the band would burn up. *sc | |||
| 10/10/2004 | 46000 | 1 | 05/17/2004 |
| Complete failure of transmission without any warning at low mileage.*ak | |||
| 11/11/2003 | 71156 | 2 | 06/10/2003 |
| Transmission failure in a 2002 ford explorer, timing chain guide failure (4.0l previous ford recall) ford replaced trans. now that trans is failing. replaced timing chain and gear set. *nm | |||
| 08/20/2004 | 35000 | 2 | 10/15/2001 |
| My 2002 explorer has been through two transmission overhauls in only 53,000 mi. the first transmission overhaul was performed at 35,000mi by a local ford dealer who claimed to have replaced this, that and the other! i was given an extra 12,000mi warranty on that transmission. well it lasted 12,000mi but at 50,000mi the transmission went out again!!! ford insists that i take the vehicle to the dealer who wants to charge me $3000 to fix this problem again! i opted to take the vehicle to another shop that specializes in transmission repairs. i paid them $2000 to rebuild the transmission yet again. apparently, on this model year the casings are defective. the transmission shop told me that he has already seen 4 of these explorers all with the same problems. there needs to be a recall done on the 2002 explorers along with the 2004. *ak | |||
| 10/30/2004 | 2 | ||
| While driving 30 mph, the consumer heard a loud knocking noise coming from the front of the vehicle. while shifting gears the vehicle vibrated uncontrollably. the consumer was able to maintain control of the vehicle and pulled over. please provide further details. *jb | |||
| 11/01/2002 | 30000 | 5 | 10/31/2002 |
| Constant transmission problems since purchase of car from ford dealer w/29,000 miles on it. roblems: transmission shuttering, banging in gear, banging into reverse(always) and overdrive light blinks on and off sometimes. sometimes the banging into gear feels like someone has hit you from behind. car always bangs into reverse. service to automatic as recommended by ford manual and ford dealer: we had the transmission fluid changed, we had the trans. computer reset twice, and we had to fix the 4-wheel drive that broke at about 40,000 miles. since none of these services fixed the transmission, the ford dealer recommended a new transmission for about $3000. which is ridiculous when the car is so new and so expensive.*ak the cars transmission has never worked properly, and has the same problems the 2004 explorer transmission have. the investigation in the expolorer's bad transmissions goes back beyond the 2004 models, because ours is a 2002 and has never worked properly. | |||
| 11/12/2004 | 34900 | 1 | 10/30/2001 |
| My transmission failed in my 2002 ford explorer v-8 eddie bauer edition. it's 2 weeks over the warranty period, but has about 35000 miles on it, so it's under the 36000 mileage. ford won't cover the repair even though my car has been properly maintained.*ak | |||
| 11/03/2004 | 32000 | 6 | 07/12/2002 |
| I have owned a 2002 ford explorer for 27 months. during that time i have had numerous issues with the auto transmission delaying before engaging into reverse and not smoothly going into forward gears when travelling. the dealer has tuned the transmission 3 times and now at 109,000 hwy miles i need a new tranmission for $3,000 usd. this tranmission has received numerous complaints in the nhtsa database and has almost caused an accident where i hit another car when reverse engaged after 3 seconds. i have already spent in excess of $500 on this transmission and the first maintenance occurred at 32,000 miles. in addition, the axle seals continue to leak after being replaced several times and per my dealer sources are a design flaw. nhtsa needs to get this public before someone gets killed with the transmission issues and have ford correct their design flaw on the axle. | |||
| 10/20/2004 | 80000 | 1 | 04/15/2001 |
| Transmission failure, overdrive band caused damage inside transmission. then hairline cracks were found in the transmission casing. ford engineers told the service tech at the dealarship that they have seen cracks in explorer transmission casings. *ak | |||
| 10/28/2004 | 37000 | 1 | |
| While driving the odd light started flashing, the vehicle stalled and the consumer had to use the manual shift to get it to the dealer and it was discovered the transmission is defective. *jb | |||
| 10/20/2004 | 41000 | 5 | |
| When the consumer attempted to place the gear in park, it became stuck in reverse. as a result the vehicle drifted backwards. no impact reported. please provide additional information. *jb | |||
| 09/17/2004 | 6849 | 6 | 10/15/2002 |
| While shifting into third gear vehicle slipped and it felt like the transmission was in neutral. transmission down shifted on its own. consumer took vehicle to dealer for inspection, and mechanic determined that transmission needed to be replaced due to shaft sensor. consumer informed the mechanic that this problem occurred more than once, and had not been resolved. *ak the consumer stated that the transmission is slipping out of gear. *tc | |||
| 04/01/2004 | 1 | 02/13/2004 | |
| I have a 2002 explorer with around 67,xxx miles. the problem first started out with a loud pop sound when engaging in reverse. then while driving my overdrive off light started flashing like crazy and not wanting to shift. have gotten several estimates on fixing this problem and we are looking at about $1,500-2,000 to get this all taken care of. after reading that this is a repeat complaint from several other owners of this 2002 explorer, i personally feel that this is the fault of the manufacturer and that they should fix this problem!*ak | |||
| 06/20/2004 | 65000 | 1 | 02/28/2002 |
| Leased new '02 explorer in mar 02. have had a warped driveshaft replaced, clunking noise in rear end area was normal', and now at 65k miles have to replace entire transmission. fmc of course claims no responsibility- vehicle isn't under warranty and i should take it up with dealer. dealer says 3000 dollars to fix. also had the stalling at highway speeds with speedometer reading between 5 and 95 mph approximately 1 1/2 years ago. dealer found nothing wrong.*ak | |||
| 07/12/2004 | 60000 | 1 | 07/26/2002 |
| Problems with transmission on 2002 ford explorer.*mr the vehicle was taken to the dealer for it's 60000 mile service and at that time the consumer complained about the vibration when the vehicle shifted gears. the technician indicated that nothing was wrong. four days later the service transmission and o/d light illuminated. the vehicle was taken had to the dealer who informed the consumer that the transmission had failed. since the vehicle is no longer under it's warranty the consumer feels the manufacturer should be responsible for the cost of a new transmission. *nm | |||
| 07/20/2004 | 17680 | 4 | 09/06/2002 |
| Transmission problems, slippage on 2nd to 3rd engine revs up to 6000 rpm, taken to dealer 4 times already they can't find cause of problem. *ak | |||
| 07/03/2004 | 68000 | 1 | 06/25/2001 |
| I have a 2002 ford explorer xlt that has 68000 miles on it. since we have had it the transmission has done nothing but shift hard and washboard from 2nd to 3rd and 3rd to overdrive. this vehicle was taken in 2 times, and both times we were told that it was normal . i have had issue going up hill in mine because of the shifting, afraid to pass because i am not sure if the vehicle will shift. i finally took in my explorer last week and they told me that the computer said that the bearings were bad in my transmission and that i had to pay $3000 to replace it. this same issue has been going on since i first complained about it at 16000 miles. *nm | |||
| 05/06/2003 | 6 | 08/29/2002 | |
| Harsh shifting of automatic transmission.*ak | |||
| 06/06/2004 | 34200 | 1 | 06/06/2003 |
| I am the owner of 2002 ford explorer xlt. i placed the vehicle in park and exited the vehicle, i took items out of the back hatch and left the vehicle area. within a 5 to 10 minute period of time, the vehicle's transmission slipped out of park and began rolling, the vehicle rolled down an embankment, flipped over on it's roof then landed on another vehicle parked down in the yard. *ak the vehicle has been determined to be totalled. i am thankful that no one was in the vehicle at the time of this malfunction because they surely would have been seriously injured. i am very concerned that this transmission malfunction may occur to others who may not be so fortunate and injuries may occur. | |||
| 04/15/2004 | 23000 | 3 | |
| The transmission malfunctioned. as a result, when applying the accelerator pedal the vehicle revved and rolled into a busy intersection. please provide additional information. *jb | |||
| 05/19/2004 | 39500 | 1 | |
| Dealership replaced the automatic transmission at 39,500 miles. dealer and consumer split the expenses. *ak | |||
| 11/12/2003 | 20392 | 2 | 07/27/2002 |
| Problems with the transmission, rear axle and seatbelts. (nar) *mr transmission problem was found out to be a problem in the rear differential. vehicle was serviced also for parking brake not locking in position. also, consumer encountered a problem with right rear hatch guide for door pin coming apart, and trim on driver's seat bottom was coming loose. in addition, air bag light on dash kept coming on and stayed on. *la *cb | |||
| 03/16/2004 | 2 | ||
| While driving at any speed transmission jerked when it engaged from park to reverse , and vehicle won't move. dealer inspected vehicleseveral times, and could not duplicate or correct the problem. *ak | |||
| 10/02/2001 | 5000 | 3 | 04/02/2001 |
| On 3 separate occasions transmission slipped and jumped out of gear. dealership changed several parts in the transmission. the consumer was not sure what parts were replaced.*ak *nm | |||
| 01/06/2004 | 36100 | 30 | 11/16/2001 |
| Vehicle stalls after driving 20 miles or above on freeway. when on exit ramp,engine light turns on and the engine shuts off. i have to put it in park and start engine again. the vehicle also accelerates when stopped at light, while foot is on brake. the engine stalls to change into faster speed. *ak | |||
| 01/03/2004 | 35000 | 3 | 11/17/2003 |
| When driving at any speed 4-wheel drive changed from high to low without warning. *ak the transmission made grinding noises when in reverse and slips when pulling off. *sc | |||
| 01/26/2004 | 47150 | 04/15/2002 | |
| Auto-transmission started out with delayed engagement in to reverse and hard shifts 25-30 mph. started to slip out of drive with no power to the wheels. this happen several times, once when pulling out across traffic and could have caused an accident. repairs are estimated to exceed $2500. | |||
| 12/27/2003 | 28000 | 1 | 10/26/2002 |
| 02 explorer xlt, around 28000 miles start having problem with overdrive going out. while driving, overdrive light start blinking and overdrive not engages. had one repair, took over 10 days to fix. it's been two weeks since i got my car back and driving home from work yesterday same thing happens again. i'm taking the car back for repair again but not sure they know what they are doing. if there other similar problem? is there a fix or do i have a lemon? *la | |||
| 01/17/2004 | 1 | ||
| While driving and without warning transmission failed, causing the vehicle to pull off the highway. driver had the vehicle towed to the dealer. *ak | |||
| 01/10/2004 | 41000 | 1 | 06/15/2002 |
| Power train...transmission needs to be replaced....transfer case was replaced before warranty ran out...have 40,000 miles on truck. was told it would cost $3350 to fix, i asked for help from my salesman and ford knocked off $1700.00 leaving me to pay $1650.00. i had no warning signs until the speedometer stated 30 miles per hour while the i was going 5 miles per hour. then the high pitched whining noise started. the transmission should not give out at 40,000 miles. *cb | |||
| 01/06/2004 | 23500 | 1 | |
| While driving during heavy snow transmission module was not working. there was no dashboard indication of 4x4 failure. dealer replaced the module sensor. *ak *mr | |||
| 12/23/2003 | 0 | 11/21/2001 | |
| I have a 2002 explorer purchased brand new in 2001. have advised dealer once that vehicle makes hard shifts and that it has a vibration when stopped, they advised this was normal. vehicle is now in shop due to transmission slipping. whines between 2nd and 3rd gear at about 25 mph, then slams into gear. overdrive off light kept flashing. dealer shop says it will probably need major surgery. vehicle has 44,000 miles, just went out of warranty. | |||
| 10/15/2003 | 49585 | 2 | 12/28/2002 |
| I have had several instances when trying to accelerate from a stopped position when there has been a 2-3 second hesitation before it actually kicks in, causing the vehicle to stall. at highway speeds, there is a loud vibration coming from the right rear of the vehicle, and the shifting becomes very erratic and the o/d light flickers. i have talked to several dealers. two of them have stated that the vibration is because of the road surface. when trying to shift into reverse, there is a popping sound and hesitation before the vehicle actually moves. *la | |||
| 11/19/2003 | 21000 | 3 | 05/31/2001 |
| The explorer has done about 21,000 miles in 2 and 1/2 years. about 2 months ago, it started having big clunks in the transmission when cold and even a grinding sound. seemed to be when vehicle was being turned in either direction at low speed. the dealer replicated the problem and ordered and installed a new clutch in the transfer case -there was some kind of fluid leakage. problem is now worse, was replicated with the mechanic in the car and the dealer has it back in for another attempt at fixing it. my wife won't drive it anymore. a few months ago it used to have a loud squeak when the vehicle went over speed bumps slowly and this was eventually found and fixed. i wonder if the clunk in the transfer case is not that at all, but a loose/worn front suspension part giving way or losing tension when the vehicle is turned in either direction. perhaps associated with the strut on the right side but not sure. dealer has tried to be responsive and is not the problem. any one else have a similar problem? *la | |||
| 10/10/2003 | 5000 | 4 | 06/30/2002 |
| I purchased a 2002 explorer new and have had this vehicle in to dealer twice with same complaints. vehicle goes into neutral while in drive and back into drive with a loud bang and clung. vehicle also takes about 30 seconds to go into gear from park to drive or reverse and also a loud bang & clung when it finally does go in. there is also a loud whining sound on the highway at higher speeds. dealer each time says they can not find anything wrong with vehicle and unless they can duplicate the problem they claim they cannot fix. it does not matter that it has been happening while i drive it. *la | |||
| 09/26/2003 | 20700 | 1 | |
| While driving approximately 35 mph transmission locked up in 2nd or 3rd gear. had to move vehicle to side of road, and then had it towed to dealership. mechanic checked the vehicle over and could not resolve the locked gear problem.*ak | |||
| 11/01/2002 | 24000 | 15 | 06/19/2001 |
| Transmission slips when stopped at a intersection or stoplight. sometimes the vehicle will stall. the dealer has stated they could notreproduce the problem during and after the warranty period. i have filed safety complaint with ford motor company consumer relations and the dealer has attempted to repair without success. the delay in the transmission engaging is a safety hazard since the delay in pulling out into traffic could result in a serious accident. the problem is becoming more frequent, almost daily occurence. | |||
| 09/08/2003 | 28000 | 20 | |
| When moving the drive selector from park to reverse, often there is a long delay before the gear engages. when it engages, the transmission makes a loud bang and the vehicle lunges backward at hihg speed.*ak | |||
| 07/16/2003 | 17000 | 1 | 02/01/2002 |
| 2002 ford explorer purchased feb. 2002 new. vehicle now has 17,000 miles. several automatic transmission problems. when shifting out of park into drive the shift lever pops as if it never engaged. the car lurches forward or backward 1-2 feet after shifting into park, engaging emergency brake, and getting out of car. vehicle drifts backward several feet when stopped on a hill and trying to accelerate from a stopped position. at 17,000 miles, and about 1 month after a normal scheduled service, started to experience a loud whining sound coming from under the vehicle and only on acceleration (not when coasting). the whining would come and go. the overdrive light started to flicker and then when out. the next day, transmission started severe slipping, especially at low speeds. immediatlely took it to ford garage and they said it needed a total transmission overhaul. they also explained that ford will not replace with new transmission if it can be overhauled for under $2100. also, there is no place to check transmission fluid. manual states that it should be checked periodically by ford dealer and especially if slipping or other problems are noticed.*ak | |||
| 07/17/2002 | 500 | 100 | 11/28/2001 |
| I purchased my '02 explorer new. from the begining the same problem persists. with your foot on the brake, if you place the vehicle in park and remove your foot from the brake the vehicle will roll foward approx 1-2 ft. it concerns me. there have been many instances when purchasing fuel that i have nearly rolled into a pedestrian from a dead stop. i have asked the dealer about this problem only to be told it is nomal for this vehicle. i don't think any vehicle should make that pronounced a roll when removing your foot from the brake. *ak | |||
| 06/20/2003 | 14755 | 0 | 07/13/2002 |
| 4 failures of the transmission. common problems have been miss shifts from 2-3 and 3-4, delayed shifts from 2-3 and 3-4, and severely hard shifts in all gears. transmission has been rebuilt twice and replaced once. ford has bought the vehicle back after arbitration under the lemon law. the vehicle also has severe problems with the rear differential and right half shaft. i have had 6 total failures of the rear end. warning signs have been a whine from the right rear the grows louder over time and then a vibration in the right rear. ford knows of these problems as they have issued maintenance instructions to the servicing dealers of the order of repair attempts to be made. a recall may in order. *nlm | |||
| 10/01/2002 | 3000 | 3 | 07/26/2002 |
| I bought a 2002 eb explorer in july 2002 and have been having chronic transmission problems since oct/nov 2002. the transmission shifts between 2-3 and 3-4 are rough and it jerks into gear. the first time into the dealer, they verified my concern and did about $1,000 in repairs. it was ok for about 3 weeks and started again. it has gradually gotten worse, and the dealer claims they can not find a problem. they have updated and reprogrammed the system many times, and nothing helps. i am now on my third trip to the dealer for this. with all of the complaints and ford's service bulletins that list the exact problems i am having, i do not understand why ford is not doing something about this!! *jb | |||
| 03/21/2003 | 02/09/2002 | ||
| I have had my vehicle into the ford dealer for the same problem at least 4 times with no success it is still under manufacturer warranty and is a 2002 ford explorer. *nlm | |||
| 04/04/2003 | 100 | 1 | |
| Transmission on 2002 ford explorer 4.0 liter slips and or jerks at times. at times upon entering a intersection the transmission will slip and then several seconds later the transmission will jerk into gear. on 03/04/03 we had a close call upon entering the intersection when this situation occurred. this problem continues in spite of taking the vehicle into ford numerous times. *jb | |||
| 51806 | 1 | 03/05/2001 | |
| The transmission slipped. ford recommended a replacement with a rebuilt transmission. the vehicle was out of warranty. scc *jb | |||
| 03/07/2003 | 50136 | 1 | 07/24/2001 |
| Ford told me i need a new transmission in my 2002 ford explorer that only has 50,000 miles. the is unacceptable for such a costly purchase. they offer no assistance or excuse for this type of defect in their product. *nlm | |||
| 03/09/2003 | 25000 | 1 | 07/20/2002 |
| Vehicle transmission has a shuttering feeling when under moderate acceleration between 25-40 miles per hour. dealer has been told about problem and said everything was fine after a reprogram of transmission. *jb | |||
| 07/10/2002 | 03/18/2002 | ||
| Last summer (july 2002) during a military move from ga to az i noticed that my windshield had a large piece of glass missing on the outter right edge that you could not see until you actually got right up on the windshield. part of it was visible to and part of it was hidden behind the rubber seal that is around the windshield. this windshield was actually installed with this piece missing from it when the vehicle was built and sent to the dealership. also, the rear glass hatch, gas shock twisted from its original position and caused the window to be off center by about an inch or more. after fixing it three times it had to be replaced. both of these problems (the windshield and the gas shock) have been fixed by my local dealership and thus far have held up. there are numerous other complaints that i have on my vehicle that include the elecrical system not functioning properly. when you turn the truck on sometimes all the dashboard lights stay on as well as the interior lights and you have to shut the truck down and back on several times in order for them to go out. the truck will sometimes stall at take off or will lurch while shifiting into a higher gear and has totally shut down while driving down the road on a few occasions. the trim paint on the doors, both front and passenger has faded there are rusted spots in the paint on the top of the vehicle, and the hood has a very bad orange peel effect on it with grit in the paint. the left rear speaker has busted and the panel on the rear hatch below has broken loose as well as one of the plastic bracket covers on the back of the passenger seats. pe04045.pco | |||
| 02/01/2003 | 51806 | 1 | 03/05/2001 |
| The transmission started to slipping. the dealer recommended that new/rebuilt transmission is needed. the vehicle was out of warranty. ph scc | |||
| 01/09/2003 | 20192 | 4 | 05/12/2001 |
| Since the vehicle purchase, the transmission has performed erratically, and has degraded over time. there are three main issues, first the vehicle tends to function like it drops into neutral during light acceleration. secondly, and more of a concern, the vehicle creeps many feet when placed into 'park', with the engine off and the key out of the ignition, when parked on a grade. finally, it takes upwards of 30 seconds when shifting from 'park' to any gear for the transmission to engage. when it does finally engage, it gives the feeling of 'slamming' into gear. this vehicle has been on the road since 5/01, and has been brought back to the dealer many times for these complaints. the dealer indicated that this behavior is normal. the concern is that there is a strong potential for property damage and personal injury should this vehicle creep downward. | |||
| 05/11/2002 | 15000 | 07/13/2002 | |
| Excessive problems with transmission jerking, and shifting problems, purchased vehicle as brand new after 4 months contacted dealer where care was purchased regarding problem. brought vehicle in at least twice before problem was found.the transmission was replaced has since had the same problem along with other problems, vehicle stalling while driving, cd player power shuts off. rattling when hitting brakes. filed a complaint dealer refuses to buy car back ask me to trade car in with more money down. the dealer repair persons confirmed that they have had replaced at least 10 transmissions on the same style vehicle prior to my visit and recognized a pattern. but nothing has been done!! | |||
| 12/15/2002 | |||
| Consumer stated that while driving and without warning the vehicle will stick in park and will not shift gears causing a distraction to the consumer. dealer notified. ts | |||
| 08/01/2001 | |||
| When transmission shifting, jerky, vibrating feel. vehicle is in for it's 8th visit. total down time has been in excess of 6 weeks. numerous attempt to repair as follows: download of program- 3 times, flush out transmission, replace filters, adjust tramsmission, replace spring in transmission, replace torch converter, tear down transfer case, replace gears. i am in process of negotiating with ford to have them buy back vehicle.*ak | |||
| 07/12/2002 | 1 | ||
| When coming to a stop on an incline transmission shifts to neutral, causing vehicle to roll backwards. dealer stated there is a tsb on this issue, to refill transmission fluid. ford has no remedy for it at this time. transmission fluid leaks from converter housing into transfer case.*ak | |||
| 01/24/2002 | 2 | 05/01/2001 | |
| Because it performed as if it were in neutral while in drive coming from a stop, i nearly rolled into vehicles behind me then when it sped out of control when it grabbed drive, i nearly collided into vehicles in front of me even while braking.*ak | |||
| 07/28/2001 | 1 | 07/06/2001 | |
| Consumer states when putting in reverse or, vehicle jumps, and jerks.*tt | |||
| When at stop sign or switching from brake to gas pedal truck would roll either forward or backwards because of transmission hesitation. transmission has been replaced before three other times. please describe details. *ak | |||
| 07/11/2002 | |||
| Overdrive light was flashing, then stayed on. dealer determined transmission had to be replaced.*ak | |||
| 10/01/2001 | 5 | ||
| Vehicle experiences periods of stalling at low speeds. applying brakes there is a loss of brakes and steering. no prior warning before stalling. existing problem 5 times, taken into the delaer. *ak dealer replaced fuel pump, main control valve body, transmission oil pan, idle air control valve and programmed pcm. vibration like anti-lock brake system is kicking in. dealer could not duplicate. overdrive comes in and out at odd speeds. no problem found. | |||
| 07/16/2002 | |||
| Vehicle was purchased in april 2002. vehicle broke down in july while consumer was driving, almost causing an accident. dealer advised consumer that transmission needed to be replaced.*ak | |||
| 05/15/2002 | |||
| Consumer hears clicking noise in transmission. also, vehicle jerks. *ak | |||
| 07/15/2001 | 3 | 07/01/2001 | |
| Two problems, one with transmission and one with instrument lights. 1) transmission would delay engaging into drive or reverse when being taken out of park (local dealer said this was normal) but transmission would also clunk and lurch when climbing hills. local dealer (vista ford) adjusted with computer on three occasions, and improved the problem, but now there is still the occasional delay before transmission engages and an occasional bang (worse than clunk) along with a violent jerk (worse than a lurch) and this now happens during normal driving on level ground. 2) for the entire 300 days i have owned the vehicle the illumination of the message center display is so dim during the day that it is amost impossible to read (dealer says this is a known problem with no factory fix). the display is not controlled by the rheostat that adjusts the brightness of the general instrument array so the problem must be with the intensity of the led display itself. | |||
| 01/01/2002 | 1 | 06/27/2001 | |
| While driving, vehicle will automatically shut off. vehicle will only shut off when it is idling. when going up hills vehicle will stall.*ak. consumer states the transmission gives a ticking noise when the engine is running.8jb | |||
| 02/01/2002 | |||
| 2002 ford explorer 4 door v6 automatic transmission 4 wheel drive. i start my ford explorer and place it either in reverse or drive and there is a 10 to 15 gap of the vehicle not engaging in either gear. vehicle just drifts and then engages after a period of 10 to15 seconds. i called the ford dealership where i purchased the vehicle and they informed me it was normal. i told them i never drove a vehicle that ever had this problem. i believe it may be a safety issue especially when parked on a hill or you think you might have accidently placed it in neutral.*ak | |||
| Vehicle was in an accident. while driving gears would become stuck when changing from park to reverse. please provide any further information.*ak | |||
| 06/02/2001 | |||
| During gear transition very rough, feel and hear clunk noise. | |||
| 06/12/2001 | |||
| Vehicle doesn't have a transmission fluid indicator slot. even in the owners manual it doesn't have a check to show where it would be located. consumer went to the dealer for assistance, and they were unable to locate it. consumer is unable to check transmission fluid if needed. consumer can't get a response from ford.*ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 03/11/2008 | 79000 | 20 | 04/06/2007 |
| Tl*the contact owns a 2002 ford explorer. the contact stated that the overdrive light illuminates intermittently and then the vehicle accelerates without warning. when the overdrive light is blinking, it cannot be shut off with the overdrive switch unless the vehicle is shut off and then restarted. the contact also stated that the transmission was slipping gears. the failure occurs randomly while driving 10 mph or greater. the dealer and the manufacturer have not been notified. the failure mileage was 79,000 and the current mileage was unknown. | |||
| 03/20/2007 | 73000 | 1 | 12/27/2006 |
| The transmission in my 2002 4wd ford explorer failed at 73,000 miles. i was traveling on a highway when the problem occurred. i was fortunate that the highway was empty at that time when the transmission failed. the problem occurred suddenly and i feel that my life could have been endangered if more automobiles were present on the highway i was traveling on. i read that sudden transmission failure is a very frequent occurrence among 2002 ford explorers and also read that ford has not addressed the problem through any sort of safety recall procedure. when i called ford to submit a patron complaint ford confirmed that no safety recall had been issued. *tr | |||
| 07/12/2005 | 38010 | 1 | 09/09/2004 |
| 2002 ford explorer xlt 4x4 control module goes out. there are hundreds of posts talking about this problem in forums. they remade the part 3 times because they knew they had a problem. i got stuck 2 miles on a beach with my wife and 2 children because the 4 wheel drive wouldn't kick in. there is no warning that it is broke until you try to use it. *jb | |||
| 05/23/2005 | 53201 | 1 | 08/14/2002 |
| 4 wheel drive will not engage. has been used one other time since i purchased the vehicle in 2002 | |||
| 03/02/2005 | 4 | 06/11/2003 | |
| Prior to purchase 6/03 @ 40k miles, trans fluid 2 qts low, nothing else addressed. april '04 @ 50k miles replaced leaks in transmissions, charged $200 deductible. sept '04 replaced rear differential, jan '05 replaced rear diff clutch assembly, now need whole new transmission at 68000 miles. *ak | |||
| 04/08/2002 | 1 | 02/01/2002 | |
| Module that controls the control trac 4-wheel drive system, failed at 3000 miles causing system to assume rear wheels were slipping. this caused the system to intermittently cycle the front wheel drive to assist even though rear tires were not losing traction. owner complained to dealership 4 previous times of control trac problems, but dealership did not admit problem (told owner everything was fine with drive train) until 7000 miles when owner demanded a fix. dealer then told owner that ford knows about bad part, but that they have no idea when part will be available for repair. currently, explorer's 4x4 system is unpluged by dealer and is 2wd only. dealer said they don't know how much damage has already been done with 4000 miles of driving with bad system. ford says module for fix, is on backorder, and don't know when fix will be available. *ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||
| 03/23/2008 | 85000 | 3 | 03/23/2008 |
| At 85k miles, under normal driving use/condition, the transmission and rear differential have failed on my 2002 explorer. there are ford tsbs that identify and acknowledge these problems as evident in many of their vehicles, yet refuse to absorb any cost of the $3200 it will take to repair them. the wheel bearings also continually fail at a cost of $500 each, and have been repaired at least 3 times at my own expense. the torque converter and bushings need replaced, and the transmission cooler is worn. my mechanic explained these should not wear as quickly as 85k miles, and from the current state of its condition, recommended a complete transmission rebuild/replace, along with a new rear differential gear set. i have come into contact with hundreds of ford owners, of new and used vehicles alike, with the exact same problem and am seeking all resources available to initiate a suit against ford for its evident manufacture defects. *tr | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||
| 01/05/2009 | 59000 | 1 | |
| I have a 2002 ford explorer and the gear shift lever broke. i found 27 complaints on the same problem http://www.carcomplaints.com/ford/explorer/2002/steering/gear_shift_broke_off.shtml when we bought the explorer we told the salesman that it was hard to get out of park and he said he fixed it. *tr | |||
| 12/12/2008 | 70500 | 1 | |
| My 2002 ford explorer gear shift lever broke off. i was going to pick up my son from school, and when i pulled it out of park to put it in reverse the shifter broke off. i found 26 complaints of the same issue at http://www.carcomplaints.com/ford/explorer/2002/steering/gear_shift_broke_off.shtml if this is a continuous problem with this year of vehicle i believe there should be a recall. on this site it states that at an average this issue occurs at 91,000 miles, and has a cost of an average of $950.00 to fix. many of the people who posted comments said they had to pay $1,300.00 to get this problem fixed. *tr | |||
| 02/09/2008 | 74000 | 1 | 06/15/2002 |
| Changing gears (park to drive) in order to drive car. gear shift lever came off car. have found other complaints on this model on web where gear shift lever falls off steering column. what car has a gear shift lever that falls off???? *tr | |||
| 01/06/2007 | 92000 | 3 | 08/17/2004 |
| At 65,000 miles i had to have both clutch packs in the drive train replaced at a cost of $300. at 72,000 miles the transmission failed and the cost was $1,750. just recently at 91,000 miles the gear shift (prndl) fell off of the steering wheel and is currently sitting at a dealership waiting for a back ordered part. *tr | |||
| 09/07/2001 | 66000 | 25 | 04/01/2001 |
| Tl*the contact owns a 2002 ford explorer. when attempting to shift into reverse, the gear shift broke inside the steering column. the contact stated that the gear shift has always been difficult to move from the park position. the dealer stated that the gear shifter was sheered off the steering column. the steering column was replaced. the contact stated that she also has trouble inserting the key into the ignition. the dealer has not inspected the vehicle for the ignition failure. the current and failure mileages were 66,000. | |||
| 06/11/2005 | 56000 | 1 | 06/02/2001 |
| The gear shifter broke off while shifting from park to reverse. the shifter completely snapped off the assembly rendering the 2002 ford explorer completely inoperable. mileage was only 56,000 miles and been driven for only 4 years. the car has to be towed to the dealer's location. the dealer replaced the steering column assembly (part # fmc4l2z 3c 529 da) at a cost of $706.20 to the vehicle owner. | |||
| 06/09/2005 | 41000 | 1 | 08/26/2002 |
| Dt: gear shift broke off. consumer said shifter broke off and landed in his lap. consumer was shifting into gear when this happened. no previous problems. vehicle is serviced regularly. consumer had hightech auto center fix problem, they replaced the whole column. ford refused to do repairs, said warranty expired. *ak | |||
| 06/16/2003 | 56000 | 1 | |
| Consumer states while parked vehicle jumped into gear and rolled down a hill.*ak | |||
| 01/06/2003 | 6000 | 1 | 11/01/2002 |
| 2002 ford explorer can slip from park into reverse, causing a roll-away accident. the gear shift is loose enough that a driver can shift the truck into p on the gear shift, but the truck is not actually all the way in park. when this happens, it can slide into reverse. this is what happened to my wife and daughter. she put the car into reverse and backed up the driveway. she left the vehicle in park on the level driveway to run a bag of groceries inside. she opened the rear gate, went inside, dropped them off, then heard a loud crash. the truck had slipped out of park and into reverse, causing it to crash into the house. i can reproduce this behavior easily. i took it to bob tomes ford of mckinney, tx and spoke with maureen pollack of ford's consumer affairs. they said that they could find no defect (of course). i believe that they found nothing out of the ordinary because all 2002 ford explorers have ambiguous gear shifts. i urged her to have ford issue a recall or a service bulletin at the least. she declined, saying that the technician at the dealership said it was ok. | |||
| 04/25/2002 | |||
| When shifting to drive, indicator shows it's in drive, yet it's still in park. also, when shifting to reverse it shows reverse, but it's in drive. please add further information.*ak | |||
| While driving gears get stuck and they are very hard to change. however, vehicle has been in an accident. please provide any further information. *ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | |||
| 02/10/2010 | 89930 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that while shifting into reverse, the gear shift broke off. the vehicle was towed to an authorized dealership where the dealer repaired the steering column. the current and failure mileages were 89,930. | |||
| 04/15/2010 | 92000 | ||
| Tl*the contact owns a 2002 ford explorer. the vehicle was parked when the gear shift suddenly broke off in the contacts hand and the vehicle became stuck between park and reverse. the vehicle was towed to his residence. the dealer informed the contact that the gear shift lever replacement kit would repair the failure or the steering column would have to be replaced. the vehicle was towed to an independent mechanic who confirmed that the steering column needed to be replaced. the manufacturer was notified and did not offer any assistance. the vehicle had not been repaired when the complaint was filed. the vin was not available. the current and failure mileages were approximately 92,000. | |||
| 04/22/2008 | 54947 | 1 | 08/04/2002 |
| Drove into the carwash went to put the car in park and the gearshift got stuck and broke off in reverse, had to back car out of carwash with many cars behind me towed the car to dealership was told the steering column had to be replaced which cost $1,200.00 after research today i see that alot of explorer owners have had this happen and i consider this to be a very dangerous defect in the car that ford should have paid to have fixed and recalled so that this does not happen to others. *tr | |||
| 03/12/2008 | 74000 | 1 | |
| Pulled in the drive way went to put the car in park and the shifter feel off called on the part you cant just by the part you have to by the whole column at a price of 600.00 just for the part now i am a welder and mechanic by trade and have been for 20 years and i have never seen this before the explorer they make this very important piece out of pot metal this is a very poor quality of metal die cast junk used to make toys there is no reason why i should not be able to by this part other than ford just wants to make more money and force the public into buying the whole thing this is not right or fair and to me this is a safety issue because when this happens you can not get the car back into the park position . *tr | |||
| 03/12/2008 | 92300 | 1 | 07/12/2002 |
| Started vehicle. depressed brake and released parking brake. shifted from park and gear shift, including cover, simply fell off the steering column. pictures of defect are available. car had to be towed and estimate is for $1000 to repair gear shift and assembly. *tr | |||
| 08/22/2007 | 150000 | 2 | 08/07/2006 |
| Shifter broke from the steering column when my truck was in park and i went to put it in reverse and it snapped. after only six months and one week it happened again on 03-04-2008. *tr | |||
| 12/25/2007 | 97123 | 1 | 11/22/2003 |
| I tried to put my 2002 ford explorer xlt, 4wd, 4door in the p park position and my lever broke, part # 5l2z-3cs29-a i am a 47 year old stay at home mom that does not abuse my vehicle. i maintain my vehicle on a set schedule. *tr | |||
| 11/19/2007 | 61501 | 1 | 10/22/2001 |
| Operator approached the entrance to a parking lot and placed automatic transmission in park. when the operator attempted to shift out of park, the gear lever broke off of steering column, immobilizing the vehicle in the entrance; blocking traffic flow. the vehicle had to be towed. the failed part is a component of the steering column that connects the gear selector lever to the transmission shift cable. the part is die-cast alloy. the part that failed is not sold separately necessitating the replacement of the entire steering column assembly. the msrp of the column assembly is approximately $600.00. *tr | |||
| 06/15/2007 | 55000 | 1 | 04/15/2007 |
| Went to shift into drive and gearshift lever snapped off. $900.00 for new steering column. *tr | |||
| 02/01/2006 | 2 | ||
| Fax from re the problem with a defective gear shift in her 2002 ford explorer, gear shift lever has broken off twice. *kb the consumer was told the entire steering column would have to be replaced. the gear shift lever broke for the second time on september 25, 2007. *jb | |||
| 02/01/2006 | 2 | ||
| 2002 ford explorer with broken gear shift lever. customer states that the gear shift lever broke when they were putting the car into reverse. she could turn off the ignition but the key would not come out. *kb the consumer was told the entire steering column would have to be replaced. the gear shift lever broke for the second time on september 25, 2007. *jb | |||
| 09/25/2007 | 2 | ||
| 2002 ford explorer. vehicle parked - went to put in gear and shifter broke off in steering column. this is the 2nd time this has happened in less than 2 years! *jb | |||
| 09/07/2007 | 1 | 05/04/2002 | |
| Vehicle is a 2002 ford explorer, purchased new. gear shift broke off at steering column. a small part broke, but dealer says the entire steering column must be replaced because part that broke is attached to steering column. dealership reports there is a nationwide waiting list for the part and is unable to get a part to fix the vehicle. dealer is researching the issue but has no estimate of when part will be available. several internet sites report similar complaints, with some reporting they were told up to 5 1/2 months to get part. *jb | |||
| 05/04/2007 | 73052 | 1 | 12/31/2001 |
| After backing out of the garage, i put the automatic transmission in park to exit the vehicle, when i returned to the vehicle, i attempted to put the transmission in reverse and the gear shift became completely detached from the steering column. i turned the vehicle off, but could not remove the keys from the ignition. no damage was done because the vehicle was parked. two weeks before this time i was on the pennsylvania turnpike in bad weather and used the gear shift to shift to a lower gear on the steep downhill, wet and possibly icy road surface. the consequences could have been much different had the gear shift detached from the steering column under those conditions. there was no indication of the gear shift being loose or difficult to move prior to its failure. the vehicle was towed to the shop and the steering column was replaced.*ak | |||
| 01/26/2007 | 102000 | 1 | 03/01/2004 |
| Gear shift lever broke off column, where it attaches to top of shift cable. was unable to shift vehicle into or out of any gear. had to have vehicle towed to a dealership for repair which is costing $1300.00, service department stated they could not replace part that broke, but had to replace the whole column. *nm | |||
| 11/22/2006 | 61000 | 1 | 01/12/2002 |
| With vehicle stopped, while shifting gear lever under steering wheel from drive to park, the gear lever broke rendering the gear lever handle useless with transmission between park and reverse as indicated by the indicator. a cast cylindrical part linked to gear lever broke. had vehicle towed to dealer to be repaired. *nm | |||
| 10/16/2006 | 74000 | 1 | 05/01/2004 |
| Dt*: the contact stated while attempting to put the gear shifter into park, the shifter detached from the column. the vehicle was towed to a dealership, where the gear shifter was replaced. | |||
| 06/07/2006 | 46000 | 1 | 11/01/2001 |
| Dt*: the contact stated while shifting gears, the column shift fractured inside the steering column. the vehicle was towed to the dealership, where the gear shift was replaced. | |||
| 05/18/2006 | 72010 | 1 | 02/28/2004 |
| Tried to put the vehicle into reverse from park and the column shifter broke off. vehicle could not be driven and was towed to a transmission business. cost to repair is $1300. i bought this vehicle in 2004 used. i've had the rear transmission seals, shocks, tires, front window and the entire steering column replaced. *jb | |||
| 02/07/2006 | 73061 | 1 | |
| Vehicle was parked in a parking lot. went to place the car in reverse to back out of the parking space and the shifter broke off. fortunately the car was still in park, but would have been disasterous if the car had gone into reverse. we were finally able to turn off the ignition, but could not get the key out. had to lock the car and leave it until the next morning when the ford dealership opened. towed the car to the dealership and were told the entire steering column would have to be replaced at a cost of $961. i asked them to contact ford as it was obviously a vehicle defect. they responded that i would need to call ford myself. spoke with a rep. of ford, and they called the local service manager, then told me there was nothing that they could do. the problem was ours to fix at our cost. *jb | |||
| 12/28/2005 | 1 | ||
| 2002 ford explorer xls - automatic transmission shift handle on the steering column broke off while shifting from park to drive. the brake pad was depressed during the attempted shift. my mechanic and i never saw this happen before. *nm | |||
| 04/08/2005 | 2 | 10/15/2002 | |
| Dt: consumer states that transmission went from park to drive. while she was at her daughter's school she stepped out of the vehicle to talk to someone and the car jumped from park to drive and hit another vehicle. also the transmission went out. she had several other problems with this vehicle. she was never notified anything from ford about any type of problem. the service department printed out a tsb for her, including the following numbers; transmission: 03-25-4 dated 12-22-03, and gear selector:04-22-12 dated 11-15-04. the vehicle is regularly maintained.*ak | |||
| 05/31/2005 | 79000 | 1 | 08/24/2001 |
| Was driving on a highway when the od light started flashing then the transmission failed completely. having new transmission installed. many other things have failed too. three weeks prior shift lever broke off in my hands when i shifted from park to reverse. have changed right rear bearing which blew out. the 4 wheel drive quit while the truck was still under warranty. when i first got the truck and complained to the dealer about the way the transmission worked he gave me a printout from ford stating the transmission was programmed to adjust to the drvers style of driving. | |||
| 05/01/2005 | 1 | 10/01/2001 | |
| 2002 ford explorer gear shift fell into the consumer's lap while backing out of the driveway. *mr *sc *jb | |||
| 12/28/2004 | 43500 | 1 | 11/28/2002 |
| Had trouble shifting column shift & then it broke off in my hand. *jb | |||
| 12/23/2004 | 73000 | 1 | 12/12/2002 |
| When shifting from drive to park column shift lever would get stuck. upon a stalling ,, when shifting from drive into park to restart the car, column shift lever broke off resulting in being unable use the vehicle while in a parking lot at night with small children in the car. vehicle towed to dealer, where we were told the whole steering column needed to be replaced at an estimate of $747.00 for a three year old vehicle.*ak | |||
| 12/18/2002 | 41519 | 1 | 10/25/2002 |
| When shifting gear from park to drive the column shifter was noticably difficult to move. without warning , the column shifter fell off, resulting in not having a car to drive. i am currently trying to have the problem fixed. *jb | |||
| 09/15/2004 | 1 | ||
| Gear shift fell off. *bf the metal piece attached to the steering column broke. *jb | |||
| 04/14/2004 | 2 | ||
| Consumer stated that gear shift broke off, preventing consume r from driving the vehicle. also, electric windows broke, one at a time. *ak | |||
| 01/03/2002 | 1 | 06/01/2001 | |
| Dealership lost keys. on board computer/security system would not allow remake of key. ford issues a tsb (ignoring issue hoping warranty would expire before a new key was requested.) 4-wd inoperable. no 4-wd related indicator lamps on dashboard at engine start. vehicle has been at dealership for over a week waiting for a back ordered solenoid. 93 other 2002 owners are waiting for parts to fix same problem. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||
| 08/05/2005 | 53000 | 10 | 02/28/2002 |
| 2002 ford explorer xlt transmission problems. shifting from park to reverse causes a loud clunking noise and the vehicle jerks forward. there is also a problem with the transmission shifting when driving the vehicle. *tr | |||
| 06/21/2001 | |||
| Main computer module malfunctions, causing other major components, such as transmission/ power window, and doors not to work. *ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||
| 09/05/2007 | 65000 | 2 | |
| 2002 ford explorer - transmission failed at 65,000 miles, it was rebuild and failed again. my rear differential and bearing had to be replaced because it was grinding. *tr | |||
| 03/23/2008 | 85000 | 3 | 03/23/2008 |
| At 85k miles, under normal driving use/condition, the transmission and rear differential have failed on my 2002 explorer. there are ford tsbs that identify and acknowledge these problems as evident in many of their vehicles, yet refuse to absorb any cost of the $3200 it will take to repair them. the wheel bearings also continually fail at a cost of $500 each, and have been repaired at least 3 times at my own expense. the torque converter and bushings need replaced, and the transmission cooler is worn. my mechanic explained these should not wear as quickly as 85k miles, and from the current state of its condition, recommended a complete transmission rebuild/replace, along with a new rear differential gear set. i have come into contact with hundreds of ford owners, of new and used vehicles alike, with the exact same problem and am seeking all resources available to initiate a suit against ford for its evident manufacture defects. *tr | |||
| 09/21/2007 | 85000 | 1 | 10/01/2004 |
| I have been driving a 2002 explorer for about 4 years now. i am currently experiencing a major transmission problem, and just found out last weekend that the rear differential was going out. now, i don't know much about cars so i rely on others, but when 3 different mechanics repeatedly told me that the rear differential was going out, i think that means something is wrong. i would never have guessed that a transmission would go out after just 5 years, and the rear differential is just icing on the cake. the fact that i have read several other complaints regarding this same issue and yet ford wants to do nothing about it just totally disgusts me. my family are very loyal to ford, even have a few relatives that work for them. ford needs to recognize that this is a major concern and do something about it. having your tires lock up while you are driving is a very scary thing and honestly i never want to drive that vehicle again. *jb | |||
| 06/04/2002 | 2 | 03/01/2002 | |
| Flashing o/d instrument light | |||
| 10/10/2005 | 59000 | 20 | 10/09/2005 |
| Transmission broken ford doesn t care brought it to sam galloway ford in fort myers at least 20 times they finally refuse to take vehicle into repair with the words there is nothing wrong with it transmission shifting hard from 2-3 gear car is slower then a 4 cylinder no power whining noise from under the hood in the mean time transmission slamming gears still nothing wrong with it hesitating while accelerating grinding noises while accelerating whining from rear end ford still says nothing wrong transmission went in 1st gear while driving 45 wiped out alomst hit a tree still nothing wrong check engine light is on from time to time error code saying fuel system bank 2 high voltage system too rich brought it to ford error codes erased came back couple days later ford says there where no error codes | |||
| 04/24/2007 | 87000 | 1 | 06/06/2003 |
| 2002 ford explorer / trasnmission failure. *ak | |||
| 04/30/2007 | 88000 | 1 | 09/05/2003 |
| Tl*the contact owns a 2002 ford explorer. the contact stated that the overdrive light was flashing on the instrument panel. the vehicle was taken to the service dealer, who stated that the transmission should be replaced. they further stated that the failure was caused by the torque converter clutch or the solenoid pack. the current and failure mileages were 88,000. *ak | |||
| 11/05/2006 | 4 | 09/19/2002 | |
| Ongoing shifting and slipping within the transmission. also a loud shrill at the end of the acceleration. the transmission converter has been replaced multiple times and the transmission leaked out fluid at highway speed. after the repair of a stripped transmission line connector and a pile of glue to fix a broken electrical connector the vehicle was returned to service by the dealership and the warranty company. the converters are remanufactured which have been known to fail. the glob of glue on the electrical connector will be reviewed by the state as to the proper repair procedure. a law suit may follow due to separate repairs including a tire with a nail, where a new tire was purchased and a used on was installed (bf goodrich). the tire was also not balanced and was off by 1.5 oz. there was also a gasket removed from the cooling system that caused antifreeze to spill out onto the engine. the cooling system had been serviced two months prior and was never leaking until the day the vehicle was returned. there was also the discovery of the positive electrical harness to the starter having exposed wires due to the oil filter drain housing made of plastic rubbing against the wires. there are three wires exposed and there may be the potential for fire. *nm | |||
| 05/02/2006 | 60000 | 1 | 03/01/2002 |
| Automatic transmission failure (torque converter?) *jb | |||
| 11/02/2004 | 69649 | 05/12/2002 | |
| Originally informed ford dealer of loud shudder in vehicle upon starting when cold at about 11,000 miles and was told that is normal for this transmission and they do not know what causes it--keep on driving it. transmission over-drive light began to flicker at about 69,400 miles. ford service department looked into the problem and had the vehicle for repair for over three weeks. reported broken seal in trans and worn torque converter. trouble locking out after repair so they replaced the warped valve body. | |||
| 01/08/2004 | 45000 | 10 | |
| I am the fleet manager of the buffalo grove park district and we own four ford explorers two of the four a 2002, and a 2003, explorer 4x4 xlt have had numerous expensive problems such as wheel bearing failures three failures on the 02 explorer and one on the 03, rear strut failure,seals leaking converter clutch failure,rear axle noise gear whine,clutch pack noise,all these problems on vehicles that are out of warranty by mileage but only a couple two or three years old. this year jan 04 to jan 05 3,500 in repairs for these two vehicles, not including the rear axle problems on the 03, this is not acceptable p.s. the mileage 72,000 on the 02, and 51,000 on the 03 *jb | |||
| 06/01/2004 | 67000 | 1 | 07/28/2002 |
| My ford truck began making a whining noise and didn't shift out correctly. the ford technician stated that it was the torque converter and they didn't suggest that i fix it, and that it was only a gas saver, and the truck would be okay without it. after 2 weeks the truck got worst. after returning it to the ford service center. i was told i need a new transmission. the truck only has 67,000 miles on it. to replace the transmission cost $2700.00. the truck is off of warranty and ford would not assist with any type of help despite the fact that this truck should not be having transmission problems so soon.*ak | |||
| 11/19/2003 | 1000 | 2 | 11/23/2001 |
| From purchase there was a khkhhhkh noise that my brother noticed. i took it back to the dealer and nothing was found. on the 3rd trip back to the dealer, i was told the transmission shield was loose so they tightened it. the noise continued so i had my neighbor who has a trans shop listen and he said have them look at the torque convertor. the dealer did (34,000 miles), had the car for 14 days and fixed?? it. its back in the shop now (16 days) (37,000 miles) and 1st gear and my forward clutches are being replaced. did i get a lemon?*ak | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 04/19/2008 | 1 | ||
| Rear differential and also the transmission. please do a recall on this before someone dies. you make tons of money off your loyal costumers, now do something for them and fix an obvious problem that mechanics, dealerships and owners of 2002 ford explorers know about. thank you *tr | |||
| 02/06/2008 | 178000 | 2 | 08/24/2002 |
| Ford explorer 2002 clutch pack in rear diff went out causing rack and pinion to go out. ford dealer states this is a common problem with this year. had rear diff rebuilt by dealership with ford parts and 24,000 miles later the dealership says it needs replaced again. at $1300 to over $1500 each time this is crazy and neither ford nor the dealership will assist in the cost. after calling ford customer service my aggravation increased because they refused to acknowledge that this is a problem. now same problem on our 03 expedition. if the diff locks up i can only imagine what will happen. *tr | |||
| 02/07/2008 | 53606 | 1 | 01/12/2004 |
| One of my customers came to me with 53,000 on her 2002 ford explorer. the complaint was a mile long. engine light is on, abs light is on, speed sensor,a/c probs, rear axle seals are leaking on the irs, poor excuse for a rear axle system in my opinion. a person cant tell if it is the differential or the rear bearings are bad, reading on here i think that they are both bad. diff is full of metal shavings. i am sorry but if ford don't start standing behind such a poor excuse for a vehicle, that one one gentlemen on here is going to be right someone is going to get hurt first. thanks for all the great input on here as a mechanic it means a lot. i am going to loose a big job granted. unlike other certain places hmmmmmmmmm dealers i care about my customers and value their lives. you should do like i am going to strongly encourage my customer to get rid of this piece of crap. this is why the foreign car manufacturer are kicken our butts because we cant build anything decent and the stand behind it. what's that. that's how we are, we always wait till its too late to do anything until someone gets hurt, like our children. what really pains me is that ford motor co use to be an american icon along with all there competitors in the american market and use to care about keeping a customer for life and keep up on things like customer service and quality, ins co (don't even get me started). the worst part about it is you cant tell me that you should not be able to 100,000 miles without major defects other that normal maintenance. ok im done. signed: a guy worried that people cant find us honest mechanics kurt from green bay wi. *tr | |||
| 01/10/2008 | 80000 | 2 | 01/11/2003 |
| Tl*the contact owns a 2002 ford explorer. while driving 50 mph, the contact heard a loud noise from what she believed to be the middle of the vehicle. she parked the vehicle for a while and then restarted the engine. the noise went from a loud humming noise to a loud whistling noise. the vehicle became difficult to steer, and began to pull. the contact pulled over and realized that the rear axle on the passenger side failed. the vehicle was towed to her residence because she could not afford the repair. ford was not notified. there were no recalls available and the vehicle has not been repaired. the failure and current mileages were 80,000. | |||
| 11/20/2007 | 97000 | 3 | 09/28/2006 |
| I first noticed a grinding when i would turn sharply with my 2002 ford explorer. i took it in and it was noted that i needed to have my rear differential rebuilt to replace to ring and pinion gears and clutch packs. after 1 day of having the vehicle i was notified that a bearing had fused to the axle assembly and could result in my rear axle seizing up while driving. the total repair is going to cost $1500. *tr | |||
| 05/07/2007 | 2 | ||
| Constant rubbing/grinding sound from rear axle sounding like very loud road noise. initially had spring kits , but on rear emergency brakes which did not help. finally, had to have the rear axle assembly rebuilt by a kit that the manufacturer made available through a technical service bulletin, showing they were aware of the problem. *ak | |||
| 09/25/2006 | 70000 | 0 | 08/02/2006 |
| Vehicle makes a whinning sound from the rear drive shaft when accellarating over 35 mpg. | |||
| 08/10/2006 | 40000 | 2 | 09/16/2002 |
| On the back liftgate, the middle body piece has cracked again after being replaced around the ford symbol. dealer has replaced once and will not replace again. the axle housing is leaking next to the differential. *nm | |||
| 07/31/2006 | 58595 | 1 | 11/01/2004 |
| Dt*: the contact stated that there was a roaring noise coming from the vehicle's rear axle. the dealership determined the differential was leaking and there were also metal flakes in the differential. | |||
| 07/18/2006 | 70000 | 3 | 01/05/2004 |
| 2002 ford explorer xlt 4wd rear end troubles, third time having work done on the rear axle and assembly, troubled started at about 40000 and now at 72000 miles. seals, bearings, rear axle. humming and whining noise from rear end at both highway speed and city driving. dealer quoted over the phone could run in excess of $2000 for parts and labor, took it to a local garage spent $1032 dollars for repairs. replaced with dealer only parts, no savings there. ford claims no problems with rear end. all indications is the problem will return. i'm not convinced the problem is fixed. *nm | |||
| 07/23/2006 | 32000 | 2 | |
| Bought 2002 explorer in 2003 with 12,000 miles. servicng dealer replaced transmission and torque converter under warranty @ 32,000 miles after o/d light started flashing. now needs another transmission @ 54,000 miles. car has always been serviced, driven lightly, never towed, never abused. dealer will not pay or help out one bit. ford knows 2002 explorers have defective transmissions and rear ends, is ignoring problem, leaving consumer to absorb cost! have also had to replace timing chain tensioner, rear windshield wiper assembly, air conditioning unit under warranty. front and rear wheel bearings needed replacing- out of warranty. rear end is making classic humming sound that ford is also ignoring-pinion gears. *nm | |||
| 10/08/2004 | 80000 | 4 | 03/01/2001 |
| Repeated rear axle and seal failure, transmission issues. *jb | |||
| 04/10/2006 | 32000 | 3 | 09/03/2002 |
| Three instances of whining noise at 50+ mph and fluid leakage from rear axle seal 2002 ford explorer. the first one caused loss of control when accelerating on highway. difficult to determine since rear transaxle fluid leaks down drive shaft to brake assembly. i noticed significant corrosion of brake assembly where fluid is running into the wheel assembly. only when leak is significant will fluid drip onto surface below rear axle. dealer noted ford engineers are aware of problem but expect the consumer to pay for repairs. first replacement of rear axle seals at 30000 miles; second at 460000 miles and the third at 62000 miles. these seals should last longer. second instance had vibration when engaging the vehicle in reverse and loud whining noise/ vibration from rear; then fluid leakage. my dealer acknowledges that many explorers (2002-2005) have this problem and ford motor company engineers are evaluating; as a dealer there is nothing they can do. ford has not indicated a fix other than to check fluid level, replace rear axle seals, and/or the rear unit. this is a significant hazard since in most cases the vehicle owner will not know there is a pending failure due to the fluid leaking down the rear axle drive shaft toward the brake/wheel assembly. the whining noise will increase as fluid level decreases with risk failure and loss of control. this problem is far more common than reported due to the difficult nature of observation of leakage. one has to crawl under the rear transaxle and carefully inspect the two axle seals to look for signs of corrosion and fluid leakage. *nm | |||
| 04/02/2006 | 86950 | 1 | 03/26/2006 |
| The rear end on my car was causing a loud humming noise above 40 miles per hour. *jb | |||
| 04/09/2006 | 40000 | 1 | 02/02/2005 |
| There is a loud howl/whine coming from the rear axle area of our 2002 ford explorer. we understand that this has been a common complaint with these vehicles. our explorer is out of warranty but since this seems to be an inherent problem with this vehicle we would like for ford to at least share the cost of repair with us. *nm | |||
| 11/17/2005 | 1 | ||
| Loud tire roar when i reach speeds over 45 mph. took it in for service. dealer noticed the noise but didn't acknowledge how to fix it. very loud, almost makes you not want drive. the problem is with the engineering of the vehicle. *jb | |||
| 11/22/2004 | 71000 | 4 | |
| I have a 2002 ford explorer that has had many problems with the rear end. there is a constant leak, on the right side, that can't ever seem to be fixed. the first time i took it in to the dealership they said it was the axle seals and they replaced them. then it happened again and they said it was my hub which they replaced. it happened again and they said that a groove had been worn in the axle and that was causing the leak. less then a year later the other side of the rear end is leaking. *jb | |||
| 01/01/1901 | 3 | ||
| Ltr fm consumer (ky) re the problems she's had w/the rear end of her 2002 ford explorer, want ford to buy back her vehicle. *ts in the summer of 2003 the consumer heard a whinning noise coming from the rear end. the vehicle was taken to the dealer who noticed oil was leaking from the rear end and replaced the seal. a few months later the noise returned the seal was replaced again. a few months later the noise returned again. the entire rear end had to be replaced. the consumer would like for ford to buy back the vehicle. *nm | |||
| 10/18/2005 | 65200 | 3 | 10/08/2005 |
| My 2002 ford explorer is making a howling sound from the rear end and is leaking fluid, sometimes this fluid reaches the tires and makes contact with the brakes... could this cause them to fail? crash? many people have this same problem, i went to a large parking lot and looked under several ford explorers 2002-up 6 out of about 10 had this problem, what is it going to take before ford fixes the problem, does someone have to die? *nm | |||
| 09/01/2005 | 65900 | 1 | 08/19/2005 |
| Roar/whine from rear end @ 40-65 mph. stops when foot removed from accelerator. *jb | |||
| 05/15/2003 | 27078 | 5 | 08/12/2002 |
| Abs light came on at 19,518 miles, 22,071 miles, and 27,078 miles. more importantly, however, are my issues with the 2002 explorer rear end. 10/1/03: 27,078 miles abs light came on, the dealer replaced the assembly. rear differential was leaking, dealer replaced the seals. 7/28/04: 40,541 miles rear end leaking again. half shafts were worn. rear locking diff was slipping. the dealer had to replace both halfshafts, seals, and clutch packs. 9/22/04: 43,203 miles rear axle chattering. replaced whole rear axle assembly. 2/25/05: 54,960 miles rear diff making more noise. left rear axle bearing was noisy. replaced left rear axle hub and assembly. on test drive, the dealer found that the bearing they just installed was bad, so they had to replace it again. 8/11/05: 68,000 miles leaking fluid from rear end. the dealer performed the following maintenance: replaced diff seals, replaced timing chain, replaced right front hub assembly, replaced ring and pinion, replaced front end tie rods, replaced both lower ball joints, performed front end alignment. all told, i have had my explorer in the shop at least 10 times. my warranty is about to expire (7,000 more miles) and i'm going to try to get ford to buy the vehicle back. from what i've heard, this is not an easy process and apparently doesn't happen often with such 'high mileage' vehicles. if they don't buy it back i will be forced to take a huge loss on the vehicle. i will then purchase anything but a ford. *jb | |||
| 07/08/2005 | 50000 | 2 | 06/19/2002 |
| Two instances of whining noise at 50+ mph and fluid leakage from rear axle seal 2002 ford explorer limited. the first one caused loss of control when accelerating on highway; resulting in coming to rest within inches of concrete barrier after jerking across several lanes. difficult to determine since rear transaxle fluid leaks down drive shaft to brake assembly. i only notice because i perform a monthly inspection of the undercarriage. noticed significant corrosion of brake assembly where fluid is running into the wheel assembly. only when leak is significant will fluid drip onto surface below rear axle. dealer noted ford engineers are aware of problem but expect the consumer to pay for repairs. first replacement of rear axle seals at 39000 miles; second at 50000 miles. these seals should last longer. second instance had vibration when engaging the vehicle in reverse and oud whining noise/ vibration from rear; then fluid leakage. this is a major safety issue for the ford explorer. several work colleagues had the rear axle sieze due to lubricant loss with similiar symptoms, almost causing serious accident. my dealer acknowledges (bill estes, brownsburg, in) that many explorers (2002-2005) have this problem and ford motor company engineers are evaluating; as a dealer there is nothing they can do. ford has not indicated a fix other than to check fluid level, replace rear axle seals, and/or the rear unit. this is a significant hazard since in most cases the vehicle owner will not know there is a pending failure due to the fluid leaking down the rear axle drive shaft toward the brake/wheel assembly. the whining noise will increase as fluid level decreases with risk failure and loss of control. this problem is far more common than reported due to the difficult nature of observation of leakage. one has to crawl under the rear transaxle and carefully inspect the two axle seals to look for signs of corrosion and fluid leakage. | |||
| 08/04/2004 | 07/23/2004 | ||
| Drive train and rear axle have persistent shudder and binding when shifting gears 2-3 and upon acceleration dealership has been notified and will not resolve problems that have been id'd w/ service bulletins for the 5355-rw assembly and the rear-gear lubricant ratio mix-up inthe sealed rear housing even though they have rec'd protocal from mfg. on the procedure and/or replacement partsas being available since mar 2001 this has been noted in other complaints that have resulted in severe damage done to the rear axle and wheel components but they do not see this as a problem when in fact it can result in vehicle failurethat may result in injury or evem death. i personally see this as blatant negligence on the dealerand mfg. part of resolving this issue. my explorer exhibited trouble since july'04 and was mfgd. in the time frame that a defect was brought to ford's attention in this matter. what do they want a certain number of deaths or injuries? | |||
| 07/28/2003 | 21000 | 5 | 08/16/2002 |
| Dt: problem with back end, took vehicle to the dealer,and dealer said they fixed axle, then, took back vehicle to the dealer, and they fixed hub, and replaced the rear wheel bearings. in last 3 months vehicle has been in shop 3 times. currently, in the shop. went to get oil change last friday, and mechanic noticed oil was leaking from the axle. currently vehicle in shop trying to figure out what was wrong with it. this happened before. they gave consumer an extra 5 yr warranty because of the transmission, and this was 8 months after purchasing the vehicle. dealership kept saying vehicle was safe even though didn't know what was wrong with it. *ak | |||
| 05/31/2005 | 70 | 3 | 07/27/2002 |
| Loud thumping noises coming from front end of 2002 ford explorer. ford says they are normal. it didn't do this when we bought it. also there is a loud whining noise coming from the rear end. rear end has been replaced onced. problem disappeared for about 10k miles after it was replaced. wife is afraid to drive the car as we have three newborn babies. | |||
| 08/25/2003 | 07/25/2002 | ||
| Rear end noise (grinding) in our 2002 ford explorer during de-acceleration. first time to dealer 8/25/03 mileage 30,901, nothing done, 2nd time to dealer for the same problem 11/03/03, mileage 36,930 could not find problem. problem seems to go away, came back around 75,000 miles. took vehicle to another dealer and complete rear end was replaced at a cost of $2600.00. not sure why it was not detected with the first time to the dealer? | |||
| 03/05/2005 | 60000 | 12/23/2004 | |
| Loud whining noise in the rear differential .. the bearings are bad and the seals are leaking | |||
| 03/20/2005 | 1 | 03/09/2004 | |
| Hello, i own a 2002 ford explore xlt with 50,000 miles v-6. in the rear end of the vehicle there is a grinding noise that is in a rythmic patteren. i have scheduled an appointment next tuesday but was wondering if there is any recalls that i should know about. after reading several forms from other ford explorer owners it sounds as if there is a reoccouring problem.*ak | |||
| 03/18/2004 | 110488 | 3 | 03/25/2001 |
| 1st time was the rear howling noise at highway speeds, primarily during acceleration. it was remedied once foot was off the gas pedal. inner/outer axle bearings, racers, pinion seal were replaced. 2nd incident occured less than 30 days, and 3000 miles later, when the truck decided to pull me from 75 mph to 25 mph in seconds. there was a major leak under the rear axle, and the truck required towing. there was a major replacement to the rear end, do not have the documentation at hand, but it was expensive. now, 2 years later, 30000 miles later, the rear end needs an expensive part for replacement. when i made sharp right/left handed turns, there was a shudder, a grind, that was coming from the rear. ford service notified me same day that a pack needs to be replaced for $725, about the same region where original problems have occurred. should i expect to see similar problems continuing during the next 30k miles? i feel that i have been pretty caring to the vehicle by having it serviced every 3k miles. didn't see this coming. how many more complaints until recall?*ak | |||
| 03/02/2005 | 4 | 06/11/2003 | |
| Prior to purchase 6/03 @ 40k miles, trans fluid 2 qts low, nothing else addressed. april '04 @ 50k miles replaced leaks in transmissions, charged $200 deductible. sept '04 replaced rear differential, jan '05 replaced rear diff clutch assembly, now need whole new transmission at 68000 miles. *ak | |||
| 01/08/2004 | 45000 | 10 | |
| I am the fleet manager of the buffalo grove park district and we own four ford explorers two of the four a 2002, and a 2003, explorer 4x4 xlt have had numerous expensive problems such as wheel bearing failures three failures on the 02 explorer and one on the 03, rear strut failure,seals leaking converter clutch failure,rear axle noise gear whine,clutch pack noise,all these problems on vehicles that are out of warranty by mileage but only a couple two or three years old. this year jan 04 to jan 05 3,500 in repairs for these two vehicles, not including the rear axle problems on the 03, this is not acceptable p.s. the mileage 72,000 on the 02, and 51,000 on the 03 *jb | |||
| 01/05/2005 | 40000 | 2 | 12/06/2004 |
| Multiple wheel bearing failure on 2002 ford explorer 4x4, 42,000 miles. loud noise prompted action before complete failure. complete failure may have resulted in wheel lock-up and possible crash. despite complaint and resquest for the repair to be covered given limited mileage, no assistance from ford motor company. dealer did replace one unit at no charge. ford provided no assistance. personal knowledge of another owner with similar problem, had to replace all four wheel bearings. this is certain to become a major safety problem as these cars age if ford is not held responsible for the defect and forced to take preimptive action to save lives.*ak | |||
| 08/17/2004 | 30000 | 3 | 10/13/2002 |
| Abs light was on. also, back axle was replaced. currently, the abs light was on again. *ak the abs light was on a total of 3 times. *tc | |||
| 04/04/2003 | 71750 | 2 | 01/26/2004 |
| Ford explorer rear end had high pitch noise: mechanic had to place a new rear end in the vehicle: four wheel drive locked into low gear and would not release: replaced control switch but 4x4 high light blinks. | |||
| 10/17/2003 | 18000 | 2 | 05/20/2001 |
| My 2002 ford explorer xlt has expierenced all the power train problems that i ahve found on this site.my dealer ahs been admirable in trying to resolve these problems but it seems we get one fixed and another starts.the firs was the transfer casr had a shutter in it between first and second gear , then the rear end had a bad bearing, then the left rear axle had a bad wheel bearing, then the vehilce was staying in four wheel drive all the time, this happened on a trip this fall bare ground. then the latest is the transmision is going to neutral at stop signs and red lights by itself. the vehile then sits and revs until with a bang the transmisson engages again. *ak | |||
| 17000 | 3 | ||
| The rear axle leaked. which was caused by the rubber seal eating into the metal of the axle per mechanic. *ak the rear axle failed between 17k miles and 30k miles and had to be replaced 3 times. *scc *jb | |||
| 06/20/2003 | 14755 | 0 | 07/13/2002 |
| 4 failures of the transmission. common problems have been miss shifts from 2-3 and 3-4, delayed shifts from 2-3 and 3-4, and severely hard shifts in all gears. transmission has been rebuilt twice and replaced once. ford has bought the vehicle back after arbitration under the lemon law. the vehicle also has severe problems with the rear differential and right half shaft. i have had 6 total failures of the rear end. warning signs have been a whine from the right rear the grows louder over time and then a vibration in the right rear. ford knows of these problems as they have issued maintenance instructions to the servicing dealers of the order of repair attempts to be made. a recall may in order. *nlm | |||
| 06/11/2002 | 1 | 04/01/2002 | |
| While traveling 55 - 65 mph a high pitched whinning noise would develop in the rear portion of the vehicle. the noise would subside as the pedal was released. however the noise would increase as the gas pedal was slightly pressed to advance speed. took to dealer on 6/11/02. mechanic claims to know what is causing noise. truck is sitting up on rack apart and the tool to remove axles is on national backorder. needless to say the loaner vehicle i am currently using has the same sound, but is not as severe at the moment. i feel this may be a design problem that may not be fixed as easilly as hoped.*ak | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT | |||
| 01/11/2007 | 69000 | 4 | 07/12/2006 |
| Wheel bearing failures-4 in a 6 month period of time-cost over 1700.00 too have these repairs-ford will not help out and there customer service is a joke. i have a child that is always with me and 2 times it could have been bad. *tr | |||
| 06/16/2003 | 36000 | 3 | 01/02/2002 |
| Front end of my 2002 explorer made a clicking sound when driving and turning. on june 16 2003, ford inspected and found both the right and left front axles were defective. they replaced them. on september 4, 2003 the same problem was occurring, ford again inspected and found the axles put on the vehicle in june were also defective. one year later i am now having the same problem. i took my vehicle in for an oil change and the mechanic said there is a problem with the front axles. there has to be some sort of issue with this part. the potential failure of this part will lead to an accident. my family rides in this vehicle every day, someone is going to get killed. *jb | |||
| 03/24/2003 | 23000 | 7 | 09/13/2002 |
| The initial problem with the rear-end differential unit was a whining noise which the ford dealer's service rep. identified and immediately said it should be replaced. the new rear-end unit did not whine but within 3 1/2 months a vibration started and was returned to the dealer for a total of 6 different occasions to repair or fix this problem. both the left and right rear axles were also replaced and another rear end differential unit was installed. at each service visit, the dealer's service manager and mechanic were completely involved and were very perplexed at the problem. my explorer was at the dealer for about 30 days on one service visit and a total of 42 days over the 6 total service visits for this problem. persistent fluid leaks and a recurring vibration has prompted me to submit a lemon letter to ford. *la | |||
| 03/01/2003 | 2 | ||
| Vehicle purchased new, had a pinion noice in rear differential since purchased. dealer changed rear differential and a week later it developed a leak due to blown axle seal. rear differential then developed a noise when accelerating into a turn from a stoped position. dealer added an additive to rear for limited slip unit. noise is still there on turns but is very light. all this has occured since purchased new and 14,000 miles. *ak | |||
| 07/27/2002 | 1 | 07/26/2002 | |
| Vibration and drone/roar sound at speeds of 64mph and greater. 4 attempts made to repair, problem still exists. rear end assembly replaced as well as two axle shafts and drive shaft reindexed. *ak | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL | |||
| 05/10/2009 | 131000 | 1 | |
| Tl* the contact owns a 2002 ford explorer limited edition while idling at a stop light, the drivers side front airbag deployed without warning. she had experienced between 5-6 major collisions/crashes with the vehicle and suspects that the failure of the airbags were due to the incidences. the manufacturer did not speculate that the previous crashes caused the airbags to deploy. the manufacturer would not take any liability for the failure, and repairs cost over $3,000.00. no repairs had been made to the vehicle to date. the failure and current mileages were 131,000. updated 11/23/09. *lj the rear pinion seal was leaking. updated 11/24/09 | |||
| 03/31/2008 | 79300 | 2 | 01/13/2006 |
| Leaking rear axle seal. *tr | |||
| 01/07/2008 | 5 | 12/18/2006 | |
| Currently own a 2002 explorer xlt with only 65k miles on it. the transmission is in need of a rebuild because is slip from time to time. the rear differential seals are leaking. the entire rear of the vehicle makes a humming noise so i suspect that a rear bearing is going bad. not to mention the 4wheel drive system has not worked since i bought it a little over a year ago. i've had intermittent issues with the air bag control module and also the backup alarm system. there is nothing but poor write-ups about this truck all over the internet. all the same problems i'm experiencing are problems many other drivers have also had. *tr | |||
| 03/01/2006 | 61000 | 2 | |
| Yet more leaking read differential seals. rear end howling also, has been for about 15,000 miles now. 79,000 miles currently. i will have to change the rear seals again, and will inspect for the howling noise again. may have to change pinion bearings!? as a mechanic, it is unbelievable to me that we would be having seal and bearing failures at such low mileages. bad aluminum housing castings maybe? bad machining? too much slop at the rear half shaft, causing premature wear on the seal faces? what ever the reason, ford is not making much effort to repair. and they seem surprised that folks are buying foreign trucks. (toyota trucks) *tr | |||
| 04/17/2007 | 74000 | 3 | 09/16/2001 |
| Rear axle seals and wheel bearings. we have had to replace the rear axle seals on june 4, 2004 with 4, 000 miles, and on jun 16, 2006 with 69.600 miles. also had to replace rear hub bearings and assembly on april 17, 2007 with 74,000 miles. *ak this is obviously a recurring issue, and i have been told this is a common explorer problem. all work on this vehicle has been performed by reputable ford authorized dealers/service, and would expect work to last longer than 1-2 years. | |||
| 03/30/2007 | 1 | 07/27/2002 | |
| I was told that the 2002 ford explorer has rear seals leaking. i need to get these replaced as soon as possible because i will have to replace the drive train if it fails. i have 119,000 miles on the vehicle, but i always had it serviced with ford. i have done some research and apparently the seals have been failing at low miles. i felt the seals were defective because there were some with this problem with low miles. apparently the dealers waited until the warranty expired. i felt if the vehicle failsed this would be a safety issue. ford has produced more defective explorers. i am now faced with a large repair bill.*ak | |||
| 03/15/2007 | 52000 | 4 | 05/13/2002 |
| I have a 2002 ford explorer. i have had to replace the transmission at 51,000. i have also had to replace the rear seals axle seals on both sides and they both need it again. | |||
| 09/11/2006 | 46246 | 2 | 05/05/2004 |
| After several attempts to diagnose transmission problem while under warranty, ford finally found a problem at 46,xxx miles (not covered under warranty, but ford offered a $1000 deductible). burt ford of arapahoe ford inc. centennial, colorado replaced the automatic transmission with a remanufactured serial# 0302462w and replaced the rear axle ring and pinion gear set, bearings, and seals (sept. '06). we received a ford powertrain service part warranty until 06/17/2008 (7yrs from original owners date of purchase). we are taking the vehicle back to service now (mar. '07) for the same problems to champion ford of sandy, utah after 6,000 miles of use. | |||
| 10/01/2006 | 76000 | 1 | 06/01/2004 |
| Thumping noise from drivers side front end in the wheel area. the noise is most noticeable at between 40 and 60 mph during acceleration. it also becomes a humming noise as the gas pedal is released and the car is coasting or decelerating. had new tires put on then new brake pads and rotors. nothing fixed the problem. talked to my brother, another loyal explorer owner, and he had same problem diagnosed as a bearing needing replacing. he also told me about a leak on his garage floor in the rear middle of the car where the rear axle is. i told him i have same exact spot of something leaking on my garage floor. we read about all the seal problems with the axle and needing to be replaced. he spent over $1000 on the front bearings and now in for another big bill for the seal problem. i see we are not alone in our explorer disappointments. all with the same problem. come on ford, back up your vehicle and pay for these defects to your suvs. *jb | |||
| 09/27/2006 | 75000 | 2 | 12/17/2001 |
| I noticed a fluid leak from the rear axle of my 2002 ford explorer and took it to the dealer for diagnosis. it turned out that both the left and right rear axle seals had failed. the vehicle had only 75k miles on it when the leak began. i double checked the recommended service schedule to see if i had missed something but they do not recommend that the rear axle fluid be changed until 150k miles. so this is not a case of owner neglect. after some discussion at the dealer service center they informed me that this repair is fairly common on explorers, mountaineers and aviators and that the repair kit has a newly designed seal. if there is a newly designed seal available, this strongly suggests that the original seals are insufficient. this is also proven by the fact that both seals failed, not just one. the cost of the repair was quoted at $490 ($380 of which was labor cost). this is too much to ask a consumer to pay for a part that was under designed and not properly tested prior to being put into production. therefore, i believe these rear axle seal parts should be recalled and the oem should be forced to reimburse vehicle owners for repair costs. i also noticed that there are tsb's regarding explorer, mountaineer, and aviator vehicles that may have been filled with the wrong rear axle fluid at time of production but have no way to get more information on this to see if my vehicle is affected. i would be interested in any information nhtsa may have. *nm | |||
| 03/15/2006 | 59000 | 1 | 02/24/2006 |
| There is a slight leek of differential fluid from the left axle seal. i now have noise at highway speed from rear end. fluid level has remained good. *nm | |||
| 05/24/2006 | 59527 | 1 | |
| Brought my car in for a 60,000 mile checkup and was told that my axle seal was leaking and that the ring and pinion gear-rera kit/seals were needed to fix the problem at a cost of $1131.83 plus tax. the advisor said that the seals rotted and then the leakage began and it went down hill from there. this same car had been in earlier this year with what we thought maybe a transmission problem. it was checked and we were told there was no problem but there wasn't any indication of axle leakage problem. i have researched other complaints here and there seems to be about 4-5 other people who have a similar problem and want to know why ford motor company hasn't address this problem with a recall. thee are a lot of other folks with the same problem expressing it out on fordforum.com. we have owned 4 explorers and feel very disappointed that we need to spend this kind of money with a car that has only 60,000 miles on it. *jb | |||
| 09/01/2005 | 126000 | 2 | 11/15/2002 |
| Dt*: the contact stated after having rear axle pinion seal repaired at a local independent repair shop the mechanic noticed the rear suspension coil springs were broken and needed to be replaced. the manufacturer was consulted. *ak | |||
| 08/23/2005 | 83700 | 1 | 11/15/2001 |
| 2002 ford explorer, eddie bauer 4wd 4.0l; 83k miles, for the second time on vehicle has rear axle seal leak. rear axle seals and pinion seals replaced at 55k; humming noise/whine from vehicle at cruising speeds. many similar problems reported online, and ford tsb's issued, but no recalls. see, for instance: http://forums.carreview.com/showthread.php?t=93 first repair was over $700 and this one will require rear assembly replacement, in excess of $1200. first repair used 'updated parts' from ford, supposedly designed to prevent problem recurrence. | |||
| 08/05/2005 | 42000 | 2 | 04/17/2003 |
| My ford explorer rear axke to diff. seals are leaking oil, and the rear end is very noisy. ford put new seals in at the cost of $340.64 . the day i pickeded up the vehicle they were still leaking 30 miles later with the new designed seals in. i put the 2002 explorer back in the garage to get the seals changed 6 days later. sthe rear end is still very noisy, but the seals are not leaking for the time being. i called the ford 800 number to complain and try to get my money back with no avail. | |||
| 07/12/2005 | |||
| Rear axle has had recurrent leaks. these were repaired 3 times under warranty. on the fourth occassion the dealer replaced the axle. this was also done under warranty. problem was firsted noted at just under 30,000 miles. axle replacement was at 58,ooo miles | |||
| 11/10/2003 | 5 | ||
| The rear seal on the axle assembly had to be replaced 5 times on the consumers 2002 ford explorer. *jb the consumer requested reimbursement. *sc *jb | |||
| 05/11/2005 | 32000 | 2 | 08/24/2002 |
| Transmission and rear-end. sealed transmission was serviced at dealership at 29,000 miles. since then transmission has a whirr and then a clunk while decelerating back into first gear. whining noise from rear-end since 12,000 miles. ford replaced faulty rear-end seal 6 months ago, whining still there. i feel that ford is stringing me along until warranty expires. ford knows there are problems but wont fix until part fails completely. | |||
| 11/03/2004 | 32000 | 6 | 07/12/2002 |
| I have owned a 2002 ford explorer for 27 months. during that time i have had numerous issues with the auto transmission delaying before engaging into reverse and not smoothly going into forward gears when travelling. the dealer has tuned the transmission 3 times and now at 109,000 hwy miles i need a new tranmission for $3,000 usd. this tranmission has received numerous complaints in the nhtsa database and has almost caused an accident where i hit another car when reverse engaged after 3 seconds. i have already spent in excess of $500 on this transmission and the first maintenance occurred at 32,000 miles. in addition, the axle seals continue to leak after being replaced several times and per my dealer sources are a design flaw. nhtsa needs to get this public before someone gets killed with the transmission issues and have ford correct their design flaw on the axle. | |||
| 08/01/2004 | 23000 | 4 | 09/27/2002 |
| 2002 ford explorer - rear differential axle seal began leaking at 23,000 miles and was replaced under warranty; started leaking again at 30,000 miles and the rear axle and seals were replaced under warranty; started leaking a third time approx. eight months later and dealership replaced both axle seals; now 5000 miles later the seals are leaking again and the dealership is telling us they don't know why the seals continue to fail; in addition to the real seals leaking we have had to have the abs sensors replaced twice, the oxygen sensor once and a seat belt sensor once. *ak | |||
| 06/21/2004 | 49000 | 1 | |
| Consumer stated rear axle seals were leaking. dealership was notified, but did not resolve the problem. *ak | |||
| 01/26/2004 | 27000 | 2 | |
| The rear axle seals at the gear case have failed twice causing axle fluid to leak. the dealer has replaced each time saying that ford has an issue with these seals but they do not have a lasting repair. not all 2002 ford explorers have this problem. *jb | |||
| POWER TRAIN - AXLE ASSEMBLY - BANJO HOUSING | |||
| 10/12/2005 | 15900 | 1 | 05/25/2002 |
| Whine in rear end of a 15911 mile 2002 ford explorer, part, ring and pinion, had to be replaced, i had to pay a 100 ded. supervisor at ford's 800 # denied that this was a common identified problem, said that if it was it would be subject to a recall and i would have gotten a notice. tsb 18466 & 18423 describes the problem. | |||
| POWER TRAIN - AXLE HUBS | |||
| 04/18/2002 | 71535 | 1 | 11/20/2001 |
| 2002 ford explorer eddie bauer 4l v6 auto trans i had my explorer into the dealer for an oil change last january and they mentioned that my right rear wheel seal was leaking and needed to be changed but not right away. i waited for the next oil change in april and scheduled it in for a wheel seal replacement -- $190. no mention of any problems with the rear end. not 90 miles later i hear a loud crunching sound and managed to limp back to the dealer to find out that the same right rear hub they just replaced the seal on has a bad bearing/hub. they replaced the hub and bearing at a cost of $899 ($533 parts). given the explorers history of problems with the right rear wheel (firestone blowouts) causing rollover accidents i think ford would take this problem seriously. if having a tire fail can lead to rollover accidents imagine what happens when you lose the entire wheel! *tr | |||
| 04/15/2008 | 71630 | 1 | 10/12/2007 |
| Wheel hub and bearing bad. *tr | |||
| 01/01/2006 | 65000 | 2 | |
| Replace rear end in 2002 explorer 2 times. ford vented the differential with a tube that exits around the rear wheel well. this design allows a lot of water to get into the differential and ruins all the workings. i had it fixed and in less than a year later experienced the same problem - i now have to have the tube reworked as well as fix the bearings again. my mechanic says it is very dangerous! *tr | |||
| 01/10/2008 | 61750 | 2 | 10/03/2004 |
| I currently own a 2002 ford explorer xlt. several months ago (sept 07), starting hearing a whining or tinning sound coming from the rear. as the weeks/months went by, it starting getting louder and it started sounding like an airplane flying overhead. i took it into the repair shop, mechanic said it was the right rear wheel hub assembly. about $575 to repair. had the repair done in december 07/january 08. i don't do any towing, the car is mainly used on the weekends. i have 62k mi. on the car, barely even 10k a year. now, here it is, 2 months later, and the same thing started all over again. took it to the shop. now, it's the left rear hub assembly that went bad. another $575 !! this is a serious problem. my mechanic said the wheels could come off and could cause a serious accident. i have a 7 year old (just turned 7 today), and one on the way !! this car is our main means of transportation for trips and vacations and i cannot risk the lives of my family or the lives of others, if this car fails on the highway. this problem should be labeled as a recall and ford should have to pay for the repairs. *tr | |||
| 02/08/2008 | 83343 | 1 | 12/10/2007 |
| My 2002 ford explorer had rear and front howling noises similar to a jet during take off. also was very unstable at higher speeds. ford dealership found both rear wheel bearings and rear differential bearings need replacing. they also stated that the rear had such a wobble that it would dangerous to drive in its current condition. just the rear wheel bearings cost me almost $600. on further investigation they found the front hubs and ring and pinion noisy and also in need of replacement. the total for these repairs is nearing $3000. no wonder ford is heading into bankruptcy! this vehicle still has well under 100,000 miles, has never towed, plowed or used off-road, all highway mileage. is this why they say ford is fix or repair daily? my next vehicle will not be ford for sure. ford needs to have these issues recalled and fixed before somebody gets hurt. *tr | |||
| 01/11/2007 | 69000 | 4 | 07/12/2006 |
| Wheel bearing failures-4 in a 6 month period of time-cost over 1700.00 too have these repairs-ford will not help out and there customer service is a joke. i have a child that is always with me and 2 times it could have been bad. *tr | |||
| 04/10/2007 | 100000 | 1 | 02/10/2002 |
| Humming, whining noise coming from rear at interstate driving speeds, especially when accelerating. *tr | |||
| 04/06/2007 | 5 | 06/19/2006 | |
| I purchased an 2002 ford explorer xlt v6 with push-button 4x4. first the rear passenger-side axle and hub broke. this occurred without warning while going down a highway. i was slung into oncomming traffic, but luckily an accident was avoided. i replaced the axle and hub assembly.*ak about one month later the drivers side rear axle began making a humming noise. one day later it made a loud bang and broke. i replaced the axle and hub assembly. within three weeks it broke again. i replaced it again. it lasted one month. replaced again. lasted two days. replaced the axle/hub assembly for the 4th time. a little over 1 month later it is now making the loud noises. i put the vehicle up on a rack. i was able to slide the wheel in and out and left to right with the slight push of a finger. i have had several mechanics look at the vehicle. they have told me the rear end is not messed up. one mechanic said their may be an issue with the housing but he cannot 'see' anything wrong. i was advised to replace the rear end. which is estimated at around $1500-$2000. i have already spent upwards of $4000 on axles/hubs/and earlier brake problems. | |||
| 11/09/2006 | 1 | ||
| A whining sound comes from the front end end of the vehicle, upon first inspection by a mechanic a bad tire was found and blamed on the noise. as it was bearable at highway speeds, we ignored it trusting the diagnosis. we planned on purchasing tires soon and believed the problem would be solved. new tires were purchased and an alignment done and the same sound came from the front end most noticeably 45-65 mph. now we are told it is a wheel bearing and the cost for the parts alone is $350.00 not to mention the $55/hr. labor. we already had the rear end replaced for noise and now we are told that a dangerous situation involving another part of the drivetrain is looming. this is unacceptable and i would hope that ford would acknowledge the problem that the vehicles have and remedy it. i have heard of this happening to vehicles with far less than my 65,000 miles and these parts were build to last a whole lot longer as they were supposed to be sealed and maintenance-free, instead they fail too often and cost a fortune. i believe this will be my last ford product if i do not receive some sort of satisfactory response from ford. *nm | |||
| 03/15/2006 | 30450 | 1 | 12/08/2005 |
| Rear end hum and leak back tire was loose due to rear wheel bearings deteriorating, took it apart and bearings fell apart. there was no grease on them. this '02 explorer has 30,000 miles on it. *jb | |||
| 07/21/2005 | 62880 | 1 | 11/08/2001 |
| Vehicle made increasingly loud noise at right rear wheel area. sounded like airplane take-off or tunnel sound at rear while driving. noise increased on wide turning roads as if some kind of pressure exerted on right rear wheel. thought it might be tire pressure problem. before having tire checked the vehicle became nearly impossible to drive on a straight-away at 25 mph with serious noise in the rear that sounded like something would fall apart soon. fortunately i was very close to a auto service center in a 25 mph area. car could no longer be used. the right rear hub bearing assembly was replaced. the other 3 were checked and were fine. i do not have any of the parts. | |||
| 02/27/2005 | 68000 | 1 | 03/24/2004 |
| I have a 2002 ford explorer and i have only had it one year i got it used from a dealership it was a one owner and in the time that i have had it i have put over $800 worth of work in to it with brakes,hubs,and one auto lock hub the hubs on the drivers side let go one month ago and a week ago the pasenger side rear hub let go it has been siting ever sence thes are very expensiv things to replace and shold not need to be done on avehical that is only three years old.*ak | |||
| 01/15/2005 | 2 | 11/20/2003 | |
| The lugs: bolts on the rear driver's side wheel have broken off twice causing the wheel to come off. the first time was in october 2004 and second time was in january 2005. 1st time i was getting on the expressway and the 2nd time i was just getting off the expressway. this problem has cost me over $2000 in repairs, time lost on my job, but more importantly - it could have cost me my life or the lives of others. when i spoke with a ford representative, i was told, sorry and sent a customer satisfaction survey. i can't believe this has not occurred to others. i am reluctant to even drive this thing anymore but owe too much on it to get rid of it. if nothing is done to make me feel safe in my explorer, then it will be the last ford product i will ever own and will encourage everyone i come in contact with to avoid ford products as well and i'm going to put a sign on the back for everyone to see letting them know that the explorerer is an unsafe vehicle. all i want is peace of mind when driving my vehicle. *ak | |||
| 01/08/2004 | 45000 | 10 | |
| I am the fleet manager of the buffalo grove park district and we own four ford explorers two of the four a 2002, and a 2003, explorer 4x4 xlt have had numerous expensive problems such as wheel bearing failures three failures on the 02 explorer and one on the 03, rear strut failure,seals leaking converter clutch failure,rear axle noise gear whine,clutch pack noise,all these problems on vehicles that are out of warranty by mileage but only a couple two or three years old. this year jan 04 to jan 05 3,500 in repairs for these two vehicles, not including the rear axle problems on the 03, this is not acceptable p.s. the mileage 72,000 on the 02, and 51,000 on the 03 *jb | |||
| 01/05/2005 | 40000 | 2 | 12/06/2004 |
| Multiple wheel bearing failure on 2002 ford explorer 4x4, 42,000 miles. loud noise prompted action before complete failure. complete failure may have resulted in wheel lock-up and possible crash. despite complaint and resquest for the repair to be covered given limited mileage, no assistance from ford motor company. dealer did replace one unit at no charge. ford provided no assistance. personal knowledge of another owner with similar problem, had to replace all four wheel bearings. this is certain to become a major safety problem as these cars age if ford is not held responsible for the defect and forced to take preimptive action to save lives.*ak | |||
| POWER TRAIN - CLUTCH ASSEMBLY | |||
| 05/08/2006 | 50000 | 1 | 01/01/2002 |
| Dt*: the contact stated while turning the vehicle at low speeds, not exceeding 10 mph, the vehicle vibrates. the dealership determined the clutch basket and rear axle seal needs to be replaced. | |||
| 03/02/2005 | 4 | 06/11/2003 | |
| Prior to purchase 6/03 @ 40k miles, trans fluid 2 qts low, nothing else addressed. april '04 @ 50k miles replaced leaks in transmissions, charged $200 deductible. sept '04 replaced rear differential, jan '05 replaced rear diff clutch assembly, now need whole new transmission at 68000 miles. *ak | |||
| 12/01/2003 | 10000 | 1 | 07/06/2002 |
| At approximately 10,000 miles i started experiencing minor difficulties with the clutch. at 14,000 miles, the malfunction became much more pronounced especially when shifting out of first gear. i took the vehicle in for warranty repairs but today was told i had worn out the clutch and the repairs would not be covered by the ford warranty. ford is asking $1,374 to repair the clutch.my explorer was used overwhelmingly for city and highway driving. at 10,000 miles it had been in 4wd only once and at 14,000 miles, only three times. this is the seventh vehicle i have owned with a manual transmission and i certainly know how to operate a stick shift. today the general manager of leif johnson ford (austin), fred trudea, hung up on me because i was taking contact notes on my computer. he heard the computer keys clicking and asked what i was doing. he then refused to give me a phone number for ford's regional service manager, wasn't even sure of her name, and did not offer to find out. he was so flippant about my time and resources, that when i asked him to arrange a conference call with the regional service representative, he replied if you don't hear from me in four days, give me a call. when i told him i would not play tag and needed a daily update until this was resolved, he refused. later in the day, another leif johnson employee, tony manzano, called to tell me the regional service representative declined to return my call. mr. manzano would not give me her phone number or email. i asked both mr. trudea and mr. manzano for something in writing stating they were refusing to make the warranty repairs and reasons. both mr. manzano and mr. trudeau refused to place anything in writing. they told me to call the ford 1-800 number. today was the most abusive consumer experience i have had in my life. every request i made was returned with with no, stonewalling or just general contempt.*ak | |||
| 11/19/2003 | 1000 | 2 | 11/23/2001 |
| From purchase there was a khkhhhkh noise that my brother noticed. i took it back to the dealer and nothing was found. on the 3rd trip back to the dealer, i was told the transmission shield was loose so they tightened it. the noise continued so i had my neighbor who has a trans shop listen and he said have them look at the torque convertor. the dealer did (34,000 miles), had the car for 14 days and fixed?? it. its back in the shop now (16 days) (37,000 miles) and 1st gear and my forward clutches are being replaced. did i get a lemon?*ak | |||
| POWER TRAIN - DRIVELINE | |||
| 03/01/2011 | 101000 | ||
| 2002 ford explorer , had rear end repaired at 75000.0 miles by ford dealer and again it's making a grinding noise at 101000.0...like all others, they state out of warranty and want customer to pay. | |||
| 07/01/2010 | 72000 | ||
| 2002 ford explorer rear end growl/whine | |||
| 06/09/2010 | 99000 | ||
| 2002 ford explorer differential subject to increased whining @ 85000 miles and rapidly failed over the course of one week @ 99000 miles. r side wheel bearings have failed at same time. differential has locked up and drive gear jumps gear teeth during any turn. dealer claims they've never seen such a failure but located a ford 'fix kit' very quickly so am very suspicious of their statement. i pulled the explorer from the dealer for second opinion and rep told me to 'park it' and never to drive it until repaired due to potential of highway lockup with extreme consequences. ford is hiding this defect from the public. have just filed complaint with ford online who are replying with form letter email refusals to help . drive gear failure on any vehicle is unheard of, and should never fail. vehicle sits on a truck chassis and should be sturdier than it is. | |||
| 08/15/2008 | 84000 | 1 | |
| - ford tsb # 06-4-4 (binding during turning); solution is limited slip clutch pack replacement - ford tsb # 05-23-3 (rear diff. hum); solution is axle repair kit - ford tsb # 4-24-17 (5r55w transmission - no 3rd gear or slipping 2-3 shift); solution is replacement of intermediate clutch bands - chronic o/d light blinking with dtc p0755 (pressure control solenoid b circuit malfunction) this is just the list of issues i don't have the capability to properly troubleshoot. i have done a lot of other work already myself which i won't mention. ford is aware of these problems with many 02' explorer's as i have read. in my opinion, these problems should be corrected at no charge to the owner as these problems are not isolated cases. *tr | |||
| 02/09/2010 | 52131 | 1 | |
| I had to go into town. some roads were snow and ice covered. on a small hill my vehicle started spinning and fish tailing trying to get up. i had not experienced this type of traction and handling problem before and it was unexpected. i managed to turn around in traffic and took another route. same thing happened again on a slight incline. i realized that the 4 wheel drive was not working. i tried to manually engage it without success. i eventually made it to a ford dealer. after checking they informed me that the 4x4 module was bad. after doing some internet checking, i have found that many others have had the same problem. many claim that the failure happens after the battery is disconnected for some reason. my vehicle had a recall to remedy a speed control defect about a month earlier. the problem also seems to affect 2002 explorers more than other models. the loss of the automatic 4 wheel drive can result in loss of control affecting not only the explorer but other vehicles also. this type of failure is unexpected and no panel light indicates that the vehicle is in automatic 4 wheeled drive. the only indication is the light in the selection pushbutton which can not be seen in daytime driving with the head lights on which dims the panel lights. no failure indication and the loss of the 4 wheel drive when you expect it to be there causes a dangerous situation. *tr | |||
| 09/10/2008 | 55000 | 1 | |
| Wheel bearings and rear differential bearings where identified as being worn out (dangerously) to the point where the wheels could have come off the vehicle during normal operation. this was on a 2002 ford explorer with just under 55,000. this included all wheel bearings and bearings located in the rear end (differential) causing a loud whining noise. *tw | |||
| 11/26/2009 | 93000 | 1 | |
| Ford explorer 2002 just would not accelerate when pulled out into traffic. now o/d flashing and told that it is a transmission problem. many thousands with same problem but ford won't do anything. *tr | |||
| 12/04/2009 | 85000 | 1 | |
| 2002 ford explorer, replaced front left and left rear wheel bearings. now the right rear bearing is going out. mechanics at ford dealership said its a common problem. ford needs to recall these. *tr | |||
| 05/16/2009 | 38000 | 1 | |
| When i go to or from park the car jerks and has almost cause me to get into several crashes. this happens at least a couple times a week. *tr | |||
| 01/02/2009 | 79000 | 1 | |
| My 2002 ford explorer xlt currently has 79,000 miles. loud grinding noises could be heard and a grabbing sensation could be felt from the back of the vehicle. i thought the tires were cupped so i purchased new tires and had the vehicle aligned. the noise was still evident. a certified mechanic stated to me that both rear wheel bearings failed and they need to be repaired. along with that, he stated my differential needs to be repaired. lastly, both rear coil shocks were broke into pieces. i had them replaced at 78,500. *tr | |||
| 01/23/2009 | 1 | ||
| 2002 ford explorer eddie bauer 4.6 has a loud whining/howling noise coming from rear differential. this is a known and documented problem/defect with these vehicles. ford has many tsb's about the problem, but will only replace the differential gear assembly at a cost of $1100.00. *tr | |||
| 01/08/2009 | 76000 | 1 | |
| Have had to replace both rear wheel bearings on 2002 ford explorer limited, also had to replace both rear springs. lucky my wife has good hearing so she noticed the noise as soon as it started or else may have went far enough to loose wheel. had rear springs and wheel bearings replaced at a cost of approximately $1100.00 . after reading complaints and talking with other explorer owner i feel it should have been a recall for factory to fix. also have recurring problem with airbag warning light coming on. have to jiggle wires under passenger seat to make light go out. *tr | |||
| 12/05/2008 | 88331 | 1 | |
| Transmission light blinking. transmission slipping. *tr | |||
| 11/14/2008 | 95000 | 1 | |
| Wheel bearing on my 2002 ford explorer is completely shot and causes vehicle to loose control and shake uncontrollably. well simple wear and tear and extremely poorly manufactured parts on a 2002 ford explorer is responsible for the failure. on most vehicles these problems don't occur until well after 160+ thousand miles i have personal experience with this problem right now and from what i have read this is a recurring problem on all ford explorer between 2002 and 2004. i have read that on several occasions that the wheel on the vehicle would come to the point of falling off. as for replacement and correction you could replace all four bearing and between 8 and 24 thousand miles they would have the same problem. typical repair cost range from $500- $2500 which really isn't too affordable when it occurs more than twice in a 12 month period. i also read that numerous people have reported the problem to ford and all ford says some one may call you or that its not under recall so we can't do nothing for you. *tr | |||
| 10/20/2006 | 89000 | 1 | |
| Rear differential. *tr | |||
| 10/09/2008 | 82000 | 1 | |
| Throttle stuck and car would not slow down, almost caused an accident, put car in neutral but engine kept on racing, searched internet on found that the throttle cable is defective, ford changed design from 12 to 9 wire design, saw alot of posts on internet with similar experiences, can't believe no recall. car accelerated on its own. *tr | |||
| 08/09/2008 | 99000 | 1 | |
| Stuck in 4x4 mode and cannot turn. almost caused an accident. *tr | |||
| 08/07/2008 | 80000 | 1 | |
| My 2002 for explorer has a growling sound coming from the rear end. took it to the dealer ship they took 30 minutes to tell me that the rear differential needed rebuilding. i thought this was a bit quick until i found out that this is a common problem with this explorer model. the cost is 1600 and i was told that the rear end could lock up. this sounds like a safety issue that should warrant a recall. i did a internet search for the same problem and found that many have experienced the same problem and even after the repair it does not fix the problem for long. *tr | |||
| 07/31/2008 | 1 | ||
| I'm reading many, many, many and multiple complaints about the same things for the 2002 ford explorer. mainly the wheel bearings going which can cause the wheels to fall off with the potential for severe injury or death and the rear differential going out. ford needs to recall these vehicles and fix this matter! *tr | |||
| 06/09/2008 | 114000 | 1 | |
| The vehicle is a 2002 ford explorer .the rear transfer case bearings wear out prematurely and can seize up while driving on the highway and cause an accident and is due to manufacturer defect. *tr | |||
| 07/14/2008 | 67567 | 1 | |
| My wife's 2002 ford explorer had a whine in the rear end since it was new and it continued to get worse with time. at about 55k miles it was so bad that we had to have the entire differential rebuilt at a cost of over $1,000. at 65k miles the engine had begun to make noise and it became much louder rapidly. the entire cam drive (timing chain, sprockets, tensioners) had been ground up. the tensioner pads had 3/8 deep grooves worn into them and there were metal shavings everywhere. the bill this time was almost $1,300. it is interesting that all the parts that were replaced were a different design than the originals. if there was nothing wrong with the original design, why spend the money to change them? of course ford would not admit that they had a problem with the timing chain for the cams. after the timing chain was fixed there was still a noise so we took it back to the shop that did the work. with a stethoscope the noise was isolated to the bellhousing/torque converter area. we took it to a transmission shop we trust and he thought it was a cracked flex plate because that happens frequently on these vehicles and it causes that kind of noise. the flex plate was fine as was the front pump on the transmission and the starter drive. the only thing left in that area was the torque converter so we replaced that. the noise was still there. he said that the noise had to be coming from the transmission and that would be a $2,000 repair. i've had it with ford and their quality is job one or whatever their current advertising lie is. this car is a lemon and they won't admit to a single thing being wrong with it. every driveline component has had to be fixed and it only has 67k miles on it. ford should be ashamed of the way they hang their customers out to dry. even though i had to identify a particular date below, this car has had major problems since it was new in 2002. *tr | |||
| 06/30/2008 | 79000 | 1 | |
| Rear bearings on 02 ford explorer xls defective. *tr | |||
| 06/15/2008 | 84000 | 1 | |
| 2002 ford explorer limited, 4wd, 4.6l - 84,000 miles: rear differential unit whining/roaring for a few months and getting progressively worse. i have mechanical background and looked at the vehicle on rack with mechanic. rear differential is obviously very bad and i am lucky i did not take my family on vacation with this problem as if the wheels would have locked at highway speed it could cause serious accident/injury. i have not heard of problems such as these with regular/easy use at such low miles and with proper maintenance (as i have done). i have also replaced left front wheel bearing and am suspicious of right rear wheel bearing, which will be evaluated after repair of rear differential. *tr | |||
| 05/27/2008 | 27389 | 1 | |
| Wheel bearings and rear differential. *tr | |||
| 05/27/2008 | 27389 | 1 | |
| Ford explorer rear differential - replaced 3 x's over 6 years. *tr | |||
| 05/08/2008 | 80000 | 1 | |
| I purchased a pre-owned 2002 ford explorer at the end of 2007. at the time of purchase, the vehicle had just under 60,000 miles. around 65,000 i began to hear a high pitched howling sound coming from the rear of the vehicle. i had the noise investigated and had both rear wheel bearings replaced as a result. this did not, however, solve the problem. the noise continued and intensified. recently, the sound began to be accompanied by a low grinding sound and a definitely perceptible 'dragging' affect. this happened just shy of 80,000 miles. after extensive research, my problem has been re-diagnosed as a rear drive train/axle problem. i have also recently discovered that this is a persistent problem with this make/model, but ford is refusing to acknowledge/accept responsibility for the problem and the potential safety concerns associated with the rear axle seizing up during normal operation. this link: http://www.carcomplaints.com/ford/explorer/2002/drivetrain/rear_differential_problems.shtml represents a list of ongoing complaints relative to this particular issue. *tr | |||
| 01/01/2006 | 65000 | 2 | |
| Replace rear end in 2002 explorer 2 times. ford vented the differential with a tube that exits around the rear wheel well. this design allows a lot of water to get into the differential and ruins all the workings. i had it fixed and in less than a year later experienced the same problem - i now have to have the tube reworked as well as fix the bearings again. my mechanic says it is very dangerous! *tr | |||
| 12/26/2005 | 60200 | 1 | 05/17/2005 |
| Rear end started whining while on road trip from nashville to home. left rear wheel started to wobble and then seized. vehicle is not drivable. *jb | |||
| 08/23/2005 | 30000 | 02/06/2002 | |
| 2002 ford explorer xls original owner 72,000 miles. have noticed a whining humming ,noise coming from rear of vehicle while driving 50-70 miles per hour. been doing it since 30,000 miles. dealer says possible right wheel bearing? | |||
| 05/31/2005 | 70 | 3 | 07/27/2002 |
| Loud thumping noises coming from front end of 2002 ford explorer. ford says they are normal. it didn't do this when we bought it. also there is a loud whining noise coming from the rear end. rear end has been replaced onced. problem disappeared for about 10k miles after it was replaced. wife is afraid to drive the car as we have three newborn babies. | |||
| POWER TRAIN - DRIVELINE - CENTER SUPPORT BEARING | |||
| 02/15/2007 | 47000 | 1 | 08/15/2006 |
| I just had to replace the gear and pinion assembly, axle differential gear on my 02 explorer, a very costly repair on a 02, 47k miles vehicle. but the reason why i'm making a complaint is because i found over 100 complaints over the internet for the same year/make vehicle. i talked to a couple of different mechanics that told me that if i didn't notice the noise and replaced the parts, my rear wheels could lock while driving and i could have found myself in a very dangerous accident. so i contacted ford about it, they responded that they were aware of the problem, but since the nhtsa didn't find this to be a life threatening problem ford decided not to issue a recall. possibly locking the rear wheels on a 4x4 vehicle is not life threatening???? hundreds of consumers with the exact same problem and nothing is being done? if there are no fatal accidents from this problem yet is because people like myself will spend the $1100 to repair the problem before they risk their families...is it worth risking someone dying so ford can save some money? i'm outraged!. *jb | |||
| 08/20/2003 | 0 | 07/23/2002 | |
| My husband and i purchased a 2002 ford explorer xlt around mid july/early august 2002. in august of 2003 i notice that my car was experiencing some clunking in the transmission. i don't know the full detail of that problem but they gave me an extra 5 year warrenty on my vehicle. last year my family and i took a trip to florida and my car would get this loud roaring sound at 45 miles per hour. when we returned from my trip i called to complain about it. they asked me to bring it to them but they said that it was my tires. my husband replaced the tires hoping that this would resolved the problem. (even before this problem because they requested us too). a week later my husband and i went to texas and the sound got worse. upon returning from our trip i was told that it was my axel. my family and i could have been killed because of their mistake. i 've had my front and rear wheel bearings, axel, axel boot, hubs bearings, emergency brake (which they say was split) replaced. i still hear a problem with my transmission but they keep telling me that my car is safe to ride in. i do not feel safe in this vehicle. i've gone to the attorney general, filed a complaint for abitration. my (prepaid) attorney has even sent them two letters advicing them to take this situation seriously. they never replied back to me or my attorney. i'm ford plan and i really thought that i would be treated with a little more respect. i want them to be responsible and see that they sold me a lemon. i really need some help. thank you. | |||
| POWER TRAIN - DRIVELINE - CONSTANT VELOCITY JOINT | |||
| 08/18/2008 | 119000 | ||
| Tl*the contact owns a 2002 ford explorer. while driving 35 mph, the contact heard a grinding noise coming from the front end of the vehicle. he examined the vehicle and noticed that the tire was rubbing against the a frame in the front end of the vehicle. prior to the failure, the contact noticed that the brakes were taking a longer period of time to stop the vehicle. the vehicle was taken to the dealer and they stated that the cv joint and bearing hubs needed to be replaced. the vehicle has been repaired by the dealer. the current and failure mileages were 119,000. | |||
| 04/30/2003 | 22000 | 1 | 04/08/2001 |
| Noted clicking noise when wheel turned at slow speed, assumed cv joints were going bad. however, dealer said that lug nuts were loose, and when tightened the noise stopped. what is notable is that the wheels have never been off, so this condition originated at the factory. dealer says owner at fault and charged for the repairs. owner says this a factory defect and a significant safety item and insist it be covered under warranty. at impass.*ak | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 03/16/2009 | 75000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact heard a loud grinding noise coming from the rear of the vehicle. he took the vehicle to a local mechanic and was informed that the bearings and gear of the universal rear differential unit failed and needed to be replaced. the vehicle has not been repaired. the vin was unknown. the failure mileage was 75,000 and current mileage was 77,000. | |||
| 09/25/2005 | 1 | ||
| 2002 ford explorer rear differential clutch part failure. consumer wants assistance from ford to cover the repairs. *nj the consumer stated numerous parts failed on the vehicle. those failures included: the differential compass, hvac blower motor, one of the rear window lift motors and one of the seals on the rear differential failed. *jb | |||
| 01/02/2002 | 24000 | 1 | |
| With in the first year of having my vehicle i had to have 2 transmission repairs. within the next year it was done again and then i started to complain about noises and a thumping coming from the rear during acceleration. i now know that the thumping is due to the rear differential and axle needing repairs. now the vehicle is out of warranty and this is going to cost me about $1,000.00 not to mention that i have had to have the transmission done also at a cost of $400.00 there are many other people with this same complaint that i have noticed on the internet and i think that something should be done. *tr | |||
| 03/23/2008 | 85000 | 3 | 03/23/2008 |
| At 85k miles, under normal driving use/condition, the transmission and rear differential have failed on my 2002 explorer. there are ford tsbs that identify and acknowledge these problems as evident in many of their vehicles, yet refuse to absorb any cost of the $3200 it will take to repair them. the wheel bearings also continually fail at a cost of $500 each, and have been repaired at least 3 times at my own expense. the torque converter and bushings need replaced, and the transmission cooler is worn. my mechanic explained these should not wear as quickly as 85k miles, and from the current state of its condition, recommended a complete transmission rebuild/replace, along with a new rear differential gear set. i have come into contact with hundreds of ford owners, of new and used vehicles alike, with the exact same problem and am seeking all resources available to initiate a suit against ford for its evident manufacture defects. *tr | |||
| 11/06/2007 | 123252 | 3 | 03/18/2005 |
| Driving on highway at 63 mph and valve spring broke. valve dropped into piston causing engine failure. check engine code called for random engine misfire and code was triggered at around 2600 rpm. prior to engine failure i have been experiencing a shudder when transmission shifts into overdrive. there is also a problem with the clutch pack in the limited slip differential that is causing a shudder when turning right or left from a dead stop. (dealership called it the parking lot shudder) i have a 02 ford explorer xlt with 4.6 and 4x4 that has bad engine, transmission, and rear differential. (engine replaced). *tr | |||
| 10/15/2007 | 80000 | 2 | 05/28/2002 |
| Rear differential gears had whining noise replaced gears three times...still whining. front hub bearings making grinding noise at 80,000 miles, told they are 1500 to replace, cant afford repair. told if the bearings fail when driving at highway speeds could be a serious safty issue. bearing should not need to be replaced at 80k. have researched on the web and found this to be a pattern on the 2002 ford explorers. something needs to be done on this issue. *tr | |||
| 02/01/2008 | 2 | 08/07/2002 | |
| Bought my 2002 eddie bauer 4x4 with tow package and v-6 new from the dealer in august 2001. at 45k had to have the rear differential replaced as the vehicle was making the usual whining sounds at both low and high speeds. was told by the dealer that their mechanic would install the part with tighter specs and that it should last longer than the original. yeah right!! at around 75k, the rear diff started leaking. had the leak fixed and as you may suspect at around 80k the whining sound typical of rear diff failure came back. had it replaced again along with the rear wheel bearings this time which were also worn to the point of needing replacement. i do use this vehicle off and on the road and have used 4wd probably more than the normal explorer owner. also do some occasional towing but am always careful to stay within the weight limits and take it easy on the speed while towing. i've taken excellent care of this vehicle following the maintenance schedule exactly. it is just terrible that ford keeps installing these parts even though they know they are defective and won't last more than 40 - 80k. some compensation would be nice, maybe through a class action lawsuit. one thing for sure. no more fords for me! *tr | |||
| 01/27/2008 | 85000 | 1 | 10/23/2005 |
| Rear end noise on a 2002 ford explorer. possible rear differential. *tr | |||
| 01/25/2008 | 1 | 01/25/2008 | |
| Rear end differential problem on 2002 ford explorer. *tr | |||
| 11/17/2007 | 74000 | 2 | |
| Whine from rear differential, was fixed once by plantation ford of florida when car was bought used in 2005. problem is back and was told my mechanic that if not rebuilt it may cause rear end to lockup possibly causing a crash and even death. *tr | |||
| 05/08/2006 | 1 | 07/02/2002 | |
| Purchased the vehicle new at 2002. it always has a little bit oil on the parking lot but i did not pay attention. now i found out it is the rear differential leaking. apparently it has been leaking for a long time. *tr | |||
| 11/01/2007 | 0 | 1 | |
| Rear differential drivetrain failure. vehicle mileage 25,000 miles on odometer. 4 wheel drive vehicle, rear differential whine/hum at highway speed. ford has a tsb 05-23-3 on rear axle noise repair. took to haldelman ford, hamilton n.j. for service/repair. cost of repair was $3,600.00. *tr | |||
| 10/22/2007 | 121342 | 1 | 10/14/2007 |
| Whining noise coming from rear differential on 2002 ford explorer. it is apparent that the rear differentials on these vehicles are failing and ford is aware of this but refuses to repair the problem at their expense. *tr | |||
| 09/21/2007 | 85000 | 1 | 10/01/2004 |
| I have been driving a 2002 explorer for about 4 years now. i am currently experiencing a major transmission problem, and just found out last weekend that the rear differential was going out. now, i don't know much about cars so i rely on others, but when 3 different mechanics repeatedly told me that the rear differential was going out, i think that means something is wrong. i would never have guessed that a transmission would go out after just 5 years, and the rear differential is just icing on the cake. the fact that i have read several other complaints regarding this same issue and yet ford wants to do nothing about it just totally disgusts me. my family are very loyal to ford, even have a few relatives that work for them. ford needs to recognize that this is a major concern and do something about it. having your tires lock up while you are driving is a very scary thing and honestly i never want to drive that vehicle again. *jb | |||
| 07/01/2006 | 101049 | 1 | |
| 2002 ford explorer transmission and rear differential failures, reported well before 100,000 warranty expiration and ignored by ford! *jb | |||
| 09/25/2007 | 73145 | 1 | 09/21/2002 |
| I , along with many other owners have logged complaints referring to a noisy differential on the 2002 ford explorer that ultimately results in differential lockup, possibly at highway speed. if you search the complaints associated with the 2002 ford explorer rear differential logged on this website you will notice over 50 complaints regarding the premature failure of this unit on these vehicles. in addition ford has identified the problem and sells updated kits to repair this issue, however owners must pay for this kit and have it installed to repair ford's defective material and workmanship. *jb | |||
| 09/07/2007 | 0 | 1 | 08/26/2007 |
| There has not been any accidents, yet. but the rear differential in the 2002 ford explorer will eventually fail causing the rear end to lock up and the vehicle be uncontrollable. many consumers have had to fix and replace the parts at low mileage and ford is aware of the problem, but refuses to voluntarily recall the parts. the rear differential seals go bad and cause it to leak. there is then what sounds like road noise consistent with vehicle speed. when the fluid is finally gone, the part will eventually lock up. ford had been advised by numerous consumers of this problem and knows of the possible problems that could arise, but refuses to take the steps necessary to prevent a major accident from occurring. please look into this and maybe someone can talk some sense into ford. thank you. s*tr | |||
| 01/01/2007 | 60000 | 1 | |
| I have a 2002 ford explorer xlt with 96,000 miles on it and around 60,000 the noise started. first the front right wheel started to vibrate and then the hub went. while driving my front tire just collapsed. 2nd issue the rear end started to make noise is more like vibraing. and after searching on google, i find that im not the only one with this issue. this is a very expensive issue $1200. just to start the ford company is aware of this issue and nothing is being done about it. this is not a joke, this is serious, someone can get hurt. maybe that's what it will take for the ford company to resolve the issue, the issue that ford is aware of. please help! *tr | |||
| 08/24/2007 | 84200 | 1 | 06/26/2002 |
| Complete rear differential failure, complete lockup of wheels, started with whining from rear end on 2002 ford explorer 4wd with only 84,000 miles. *tr | |||
| 06/19/2006 | 80000 | 1 | |
| Winding and roaring noise from rear end. *jb | |||
| 08/15/2006 | 80000 | 1 | 02/01/2004 |
| At 80,000 miles the vehicle had 'whine' or 'roar' from rear end. i decided it was not worth fixing and 'lived with it'. the vehicle now has 136,000 miles, still 'roars', and has two seals (that reside in differential case) that are now leaking. i will now have to spend at least $1200 to fix and have already spend $200 to diagnose. *jb | |||
| 08/07/2007 | 74000 | 1 | 07/01/2007 |
| Purchased used 2002 ford explorer from original owner. after inspecting vehicle good, i found that the rear differential was leaking and fluid very dirty; appears to have metal filings. can hear loud rumble and whine while driving. i unerstand that cost is about $1,600 to repair. i also understand now that this is a serious problem with 2002 and 2003 ford explorers, and that ford is well aware of this. i am concerned for my safety with this type of failure. *tr | |||
| 04/10/2007 | 100000 | 1 | 02/10/2002 |
| Humming, whining noise coming from rear at interstate driving speeds, especially when accelerating. *tr | |||
| 06/29/2007 | 1 | ||
| My vehicle has a loud humming noise when accelerating at any speed. the mechanics at the ford garage say the rear differential needs repairs. i had other work done that day due to the loud road noise. i had a wheel bearing replaced, but still have a lot of noise. they said the repair could wait awhile(their suggestion due to the already large expense) i had this same repair done in 2006 and 2005. *jb | |||
| 07/26/2007 | 1 | 11/20/2002 | |
| 2002 ford explorer xlt, about 62000 miles. differential noise started about 2 months ago along with a right axle seal leak. noise is speed relational, starts at about 30 mph and increases in frequency linearly with speed. noise level also increases with increasing speed. differential, although leaking slightly, still makes same noise when topped off with synthetic differential fluid. through research i have discovered this to be an endemic problem with 2002 and 2003 explorers with hundreds of occurrences noted in various places on the web. many mechanics report that if the pinion retaining bolt fails, the differential will lock up both rear wheels simultaneously causing loss of control. i have not read where this has actually happened but the noise is very loud and people riding in my car always notice it. i believe that ford should step up the plate on this one. i have owned nothing but fords for many years and i drive an excursion. i was referred to this site by a post on www.carcomplaints.com. *jb | |||
| 06/13/2004 | 500 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that the differential failed on his vehicle. the component was replaced in july of 2004. the gears in the differential were wearing out quickly and the differential began to leak fluids out of the pinion seal. the contact heard a howling and groaning sound while driving the vehicle 55 mph. he stated that the gear shift lever locked up on many occasions. the four-wheel drive also locked up in april of 2007 while making a u-turn. the purchase date and failure mileage were unknown. the current mileage was 67,200. the consumer provided repair invoices pertaining to the defect. updated 09/05/07 *tr | |||
| 07/26/2007 | 54000 | 2 | 10/01/2002 |
| Rear differential seal bad. *tr | |||
| 07/07/2007 | 95000 | 1 | 03/29/2006 |
| At 95,000 miles there was a rear end howl at speeds between 50-75 mph. i e-mailed a complaint to ford motor corp. and asked if they could fix it. they replied that there wasn't anything they could do. *jb | |||
| 01/10/2006 | 60081 | 1 | 10/15/2001 |
| Transmission has to be replaced. *jb | |||
| 04/01/2007 | 80000 | 1 | 10/01/2004 |
| 2002 ford explorer xls 4x4 man trans. rear differential noises. fluid change did not help. *tr | |||
| 06/05/2007 | 59990 | 2 | 07/01/2004 |
| I first purchased my 2002 ford explorer in july of 2004. at that time i had the ford dealership in swainsboro repair the rear end due to a grinding noise that is emitted when the accelerator is applied. the vehicle had approximately 60,000 miles on it. now, the vehicle has 105,000 miles and the noise has returned and is worse than ever. | |||
| 05/12/2007 | 50000 | 1 | 05/12/2007 |
| 2002 ford explorer rear end whines. *ak | |||
| 05/21/2007 | 1 | ||
| 2002 ford explorer with 75000 miles. during normal driving began to hear a howling/grinding sound from the rear axle. seemed to be a rear differential problem that was a very common among 2002-2004 ford explorers. no recall has been issued. *ak | |||
| 03/08/2006 | 75000 | 3 | 06/07/2005 |
| Ford explorer transmission rattled and dealer investigated and indicated that the transmission clutches needed to be replaced which was common on the explorer according to the local ford dealer. i had two sales representatives, whose fleet explored, and they both had the same problems. i believed that if the nhtsa would investigate ford explorer transmission repairs with fleet companies you will discover that there was a major problem with ford explores xlt from 2002 to 2005. most fleet car driver's didn't complain because the repairs did not come out of their personal funds. *ak | |||
| 05/15/2007 | 1 | 11/16/2006 | |
| 2002 ford explorer 75000 miles ,has rear end noise when between 55-70 mph. *ak | |||
| 04/26/2007 | 59986 | 2 | 09/11/2006 |
| My problem is with the rear differential as well as the hub bearing assembly in the 2002 ford explorer, 60,000 miles on the vehicle. terrible grinding sound in rear wheels, both rear bearings in wheels were bad, as well as differential noise and leaking of fluid, e no recall on these issues, but i have found thousands of complaints for this same issue. it was a safety violation not to recall these. if the rear wheels lock it would send vehicle into a spin, or travel off the road, why have you not remedied this with ford? you were taking a great legal risk, by not looking out for the safety of consumers. *ak | |||
| 05/11/2007 | 2 | 05/01/2002 | |
| I bought a 2002 ford explorer 4x4 new. after 30,000 miles the rear gasket was leaking. was fixed under warranty. 50,000 miles later it was leaking again. came to find out it was the seals leaking. after tearing into it needed new gear set, traction clutches and bearing failed. was this the problem to begin with? why with such a common failure were we, the owners, not notified? there was also slipping and popping noise in the rear. *ak | |||
| 04/23/2007 | 95000 | 12 | 09/20/2002 |
| 2002 ford explorer, rear end humming and made a great deal of noise. mechanic said rear end needed to be replaced. claimed this was a common problem, where was the recall?? now i am supposed to eat the $3000.00 to repair, i should have bought the highlander. i tried to support usa and got burned, not again!! *ak | |||
| 04/20/2007 | 75000 | 1 | 11/15/2003 |
| I have a 2002 ford explorer that began making excessive road noise from the rear of the vehicle. my mechanic told me the seals on the differential needed to be replaced. i have become aware that this is a recurring problem with these vehicles. *jb | |||
| 04/14/2007 | 82990 | 1 | 03/30/2007 |
| Rear differential failure. *ak | |||
| 01/01/2007 | 39000 | 2 | 08/07/2005 |
| Drive train problems, holing noise from under vehicle, rear differential problems and transfer case noises, rough shifting from 2wd to 4wd. have checked on line for a long time and heard nothing but the same problems, why wasn't anything done to ford to get these things put on a recall. we buy their product and now they didn't care about any of our problems. something has got to be done.*ak | |||
| 05/05/2005 | 25000 | 1 | 05/26/2002 |
| Noise in differential. *jb | |||
| 02/22/2007 | 88000 | 3 | 09/11/2004 |
| Explorer xl, v6, automatic transmission, with 88,000 miles. differential problem. our mechanic determined that the bolt broke on a piece of metal holding the pinion in place. we were going down the interstate, 70 mph, the speed limit. all of a sudden we heard a noise. the sound resembled a flat tire. we pulled off on the shoulder and looked at all 4 tires. no flat. we then called aaa to tow to our first mechanic. he looked and discovered our parking brake shoe, yes, parking brake shoe, had fallen off. he replaced it, $130. he drove it out, and still heard the noise. he suspected the rear end. he couldn't fix that type of problem. we took it to our second mechanic. it took a week to get the lengthy repair done, to get it to fit into his schedule. after the repair was done, ($885) the abs brake system kicked in whenever we stopped. the pedal thumped!so we took it back and he said when the pinion was damaged, that also ruined the speed sensor in the rear end. he fixed it for free, feeling sorry for us that we had two expensive car repairs on our ford within 2 days. the mechanic said if we had driven much longer with that problem, the car could have seized (my words), and thrown us through the windshield. (yes, we wear seat belts.) *jb | |||
| 02/15/2007 | 47000 | 1 | 08/15/2006 |
| I just had to replace the gear and pinion assembly, axle differential gear on my 02 explorer, a very costly repair on a 02, 47k miles vehicle. but the reason why i'm making a complaint is because i found over 100 complaints over the internet for the same year/make vehicle. i talked to a couple of different mechanics that told me that if i didn't notice the noise and replaced the parts, my rear wheels could lock while driving and i could have found myself in a very dangerous accident. so i contacted ford about it, they responded that they were aware of the problem, but since the nhtsa didn't find this to be a life threatening problem ford decided not to issue a recall. possibly locking the rear wheels on a 4x4 vehicle is not life threatening???? hundreds of consumers with the exact same problem and nothing is being done? if there are no fatal accidents from this problem yet is because people like myself will spend the $1100 to repair the problem before they risk their families...is it worth risking someone dying so ford can save some money? i'm outraged!. *jb | |||
| 01/02/2007 | 60000 | 1 | |
| Noise coming from rear differential on 2002 ford explorer. *jb | |||
| 02/02/2007 | 65827 | 1 | 02/04/2005 |
| I began hearing an odd noise coming from the rear of my 2002 ford explorer. we took the vehicle to our mechanic and requested that he check the brakes. he said our brakes were ok, however we had a real problem with the rear differential. we were on the verge of losing our wheels. because of the severity of this issue and the possibility of injury had we not discovered the problem, we requested that our mechanic keep the old parts. *jb | |||
| 01/23/2007 | 1 | 04/06/2006 | |
| Tsb 05-12-6 rear-end noise in a 2002 ford explorer. i have found that there are thousands of others with the same situation. this is a known defect and obviously a flaw on ford's part. the cost of this fix should clearly be placed on ford. *jb | |||
| 09/01/2006 | 500 | 1 | 12/21/2002 |
| Rear end roar at highway speed and reduced gas mileage. *jb | |||
| 12/01/2006 | 80000 | 1 | |
| Fix for chattering and rear whine on 02 explorer. when the car was new 25,000 the dealer replaced the rear pumpkin, very loud whine.. last month with 85,000 miles on the car, during a turn the rear would chatter and shake the car. i was told the rear needed a special lube for the rear to keep the rear clutches free, i had a local shop replace the rear differential oil with a special blend and it has been fine since. *jb | |||
| 12/16/2005 | 63000 | 11/02/2001 | |
| Rear differential has to be replaced at 63000 miles. all maintenance has been done every 3000 miles! already replaced transfer case. also impossible to get into 4wd high. | |||
| 12/11/2006 | 1 | 06/05/2004 | |
| My 2002 ford explorer has a rear differential which has worn out. the vehicle boards online are filled with complaints regarding this particular problem, if there is any relief available by ford for this problem, i would like to be made aware. *nm | |||
| 01/10/2006 | 90000 | 1 | 11/15/2002 |
| 02 ford explorer, rear differential chatters at low rpm/ low speeds, howls at higher speeds. out of warranty, only 4 years old. ford said it was harmonic vibration, would be fine. *nm | |||
| 11/11/2006 | 1 | 04/07/2002 | |
| Well....here is the 2nd complaint that i'm filing on my vehicle. i purchased my explorer brand new with only 10 miles. i thought i would get the brakes checked since i had 68,000 miles only to find out the rear differential was bad and needing repair. ford dropped the ball on that!!! now i discovered that the rear panel has cracked. i will never buy another ford again!!! there needs to be a class action lawsuit filed against them!!! *jb | |||
| 11/09/2006 | 68000 | 1 | 11/23/2002 |
| 11/7/03 at 20,272 miles unit in for rear axle whine dealer replaced the drive shaft but rear axle whine not fixed. 11/13/04 at 34269 miles vehicle taken to dealer for rear end howl again replaced rear differential unit. next morning wife went to take child to day care and vehicle would not go over 35 mph without resistance. had towed to the dealer and the was told a faulty differential unit. put the old one back in and reordered another rear differential unit and put the new unit in on 11//17/04 at 34,291 miles. when the service records state found bad bearing in the unit. 6/12/06 rear end axle seal leaking replaced the rear end whine was still evident. 6/12/06 at 62,31 miles rear axle seal leak repaired. 11/09/06 at approx 68,000 miles transmission has failed. reference tsb#16898 rear axle whine and tsb#03254. have seen a lot of complaints about these transmission failures on line for the 2002 ford explorer's. leads me to believe that the rear end whining is binding the transmissions and causing them to fail. also see tsb#06216, tsb#18466, tsb#18423. *jb | |||
| 11/01/2006 | 30000 | 1 | 02/12/2002 |
| I have a 2002 ford explorer with 52,000 miles on it and the rear differential is starting to whine very loud. the whining started at about 30k miles. it has the 3.73 limited slip differential. i have talked to other explorer owners and they told me about this site to file a complaint as this seems to be a growing problem | |||
| 09/28/2006 | 55000 | 2 | 08/04/2003 |
| Ford explorer 2002. rear differential whining and leaking axle seals. the seals have been replaced once already and now it is back in the shop to have replaced again. 66,000 miles on vehicle. *jb | |||
| 09/09/2006 | 54528 | 2 | 03/30/2003 |
| 2002 ford explorer. whining noise from rear differential. whining goes away if pressure is reduced from accelerator. there was a lot leaking around the rear axle seals, it was fixed under warranty the first time at 17500 miles and was just fixed again at 54500 miles on my dime. have uncovered many other 2002 explorer owners with similar rear differential issues. would seem that since there are many others having the same issue that there is some design/materials flaw in the rear end gearbox causing this issue. this is a definite safety issue and should prompt a safety recall due to potential of the differential locking up. *nm | |||
| 09/08/2006 | 1 | 05/16/2002 | |
| I have a 2002 ford explorer that had a noise in the rear end within the 1st 30,000 miles. ford refused to do anything. they said it was the tires. we replaced all tires and the noise continued. after 3 rear ends/differential being replaced and paid for by myself, i think it is time to start a class action suit against ford motor com. *nm | |||
| 08/02/2004 | 82820 | 2 | |
| Beginning late july, 2006 my 2002 ford explorer xlt began exhibiting halting or delayed shifting. after a few days, the o/d warning light came on intermittently and the shifting became noticeably worse. a reading the dtcs codes by multiple sources confirmed that the transmission would have to be rebuilt at a cost of $3,400. a month following this complete rebuild, i now have a major failure in the rear end differential and another estimated $1500-$2500 repair. this vehicle has only 82820 miles. ford is aware of the transmission, driveline and differential component defects on this series of explorer and has addressed them in multiple tsb's to their dealers and service departments. they have failed to advise individual owners of these problems, and the major driveline components are designed so that they are not user serviceable. i urge all owners of these vehicles to contact the ford motor company customer relationship center and file a complaint with the nhtsa if you have experienced these problems. *jb | |||
| 09/07/2006 | 78000 | 3 | 07/27/2002 |
| At roughly 45k miles, my 2002 explorer also had the whining noise from the rear end at 55-65 mph, oil drip marks on the driveway - took it to the dealer and they stated that i needed a right wheel bearing, replaced for $800. next time was just this summer (76k miles) - again had the whine return, drips on the driveway and this time it was the entire rear end - all bearings were shot. spent another $1600. on repairs, plus rental vehicle costs to travel on vacation. few days ago (78k miles), had check gauge lamp light when oil pressure gauge dipped to zero, then recover immediately. this happened three other times before i got home, with no flutter in the engine or anything that would indicate a real problem. next evening we started the vehicle, it made a evil racket and quit almost immediately, never to start again. aaa towed to dealer. dealer left message (on my voice mail at home - i had to save it) that the engine needs to be replaced for roughly $5,000. plus tax. i really need to speak to an attorney. this is what i paid $34,000 for 4 years ago? perfect condition trade value today is 9,200? *nm | |||
| 07/10/2005 | 60000 | 1 | 12/22/2004 |
| 2002 ford explorer xlt. whining noise from rear differential. whining goes away if pressure is reduced from accelerator. there was some leaking of rear differential fluid around driveshaft pinion seal, it was fixed (ford repair said it would also fix the noise, it didn't!) i have uncovered many other 2002 explorer owners with similar rear differential issues. would seem that since there are many others having the same issue that there is some design/materials flaw in the rear end gearbox causing this issue. this is a definite safety issue and should prompt a safety recall due to potential of the differential locking up. *nm | |||
| 08/03/2006 | 60000 | 1 | 07/20/2002 |
| I have 68k miles on my 2002 explorer and felt i was in need of new brakes and dropped off the vehicle at midas. i was contacted by the mechanic that afternoon and was advised: sir i'm happy to report that your brakes are in excellent condition; however, i'm sorry to be the bearer of very bad news. your rear differential seals are bad and leaking and the differential is close to 'falling off' of your vehicle! he further states, he has been an authorized mechanic for 25 years and feels this is an inherent flaw from ford as this is not the first one he has seen and that i proceed to the nearest ford service department for them to correct this dangerous safety issue. the mechanic also gave me a copy of the tsb from ford. i called a local ford service department the same day in a state of panic! a service manager assured me that not only was the mechanic who alerted me of this flaw not authorized by ford, but he was only over-reacting! i took my explorer in today with the notice printed by midas and it was only discounted as being a service bulletin for technicians. i paid $55 for them to run the same tests as midas had done, was told by the service manager; the right rear bearing needs replacing, the seals of the differential needs are bad and leaking and need replacing, there was no recall on my vehicle, you're out of warranty, and the repairs would be $700+ and service should be done very soon as the damage will worsen. no one at the dealer would admit that this was a recall. i paid a $55 diagnosis charge for them to tell me what parts had failed which i already knew. i declined the repairs, advised the service manager i would be calling my attorney for further instruction. i am now seeking legal advice as i see i am not the only person who has experienced this inherent ford flaw and will do my best to see that ford addresses this safety issue. this is a serious flaw from ford!*jb | |||
| 08/04/2006 | 57014 | 1 | 05/14/2005 |
| I have a 2002 ford explorer with about 57,000 miles. i recently had an oil change at a place called the oil well and they noticed oil leaking from the rear differential and advised i should take it to the dealer as it appeared that the seals were leaking. the oil well advised that i take it to the dealer to get the seal replaced but the leak did not appear to be bad. i just took my explorer to the dealer on aug 4, 2006 and was told it was leaking badly and they replaced the seals. after waiting several hours , i was told the car was ready but the is a whining noise coming from the rear which they advised that the rear differential bearings are bad and that it will cost about $1400.00 to repair. it appears i am not alone in this problem which i am told by the dealer if it is not fixed that the rear could lock up and then i could have even worst problems. it appears that the 2002 ford explorer had a rear differential problem that ford needs to correct judging by the other complaints for the same exact problem. *nm | |||
| 08/03/2006 | 54600 | 1 | 07/07/2005 |
| Classic rear differential. humming at speeds between 55 to 65 mph under load and leaking seals and my vehicle has 57k miles on it. it is a ford defect.*jb | |||
| 07/09/2006 | 55000 | 2 | 07/09/2002 |
| Rear end noise on 2002 ford explorer. *nm | |||
| 07/31/2006 | 58595 | 1 | 11/01/2004 |
| Dt*: the contact stated that there was a roaring noise coming from the vehicle's rear axle. the dealership determined the differential was leaking and there were also metal flakes in the differential. | |||
| 07/01/2006 | 61230 | 1 | 03/12/2002 |
| Explorer makes whining noise in rear end at speeds between 45 and 70 mph. the abs light stays lit continuously even after having the brake system services. have also had front wheel bearings replaced all this since the vehicle reached 60,000 miles it now has 86,000 and mechanic says it need a new rear end. *jb | |||
| 07/23/2006 | 32000 | 2 | |
| Bought 2002 explorer in 2003 with 12,000 miles. servicng dealer replaced transmission and torque converter under warranty @ 32,000 miles after o/d light started flashing. now needs another transmission @ 54,000 miles. car has always been serviced, driven lightly, never towed, never abused. dealer will not pay or help out one bit. ford knows 2002 explorers have defective transmissions and rear ends, is ignoring problem, leaving consumer to absorb cost! have also had to replace timing chain tensioner, rear windshield wiper assembly, air conditioning unit under warranty. front and rear wheel bearings needed replacing- out of warranty. rear end is making classic humming sound that ford is also ignoring-pinion gears. *nm | |||
| 07/06/2006 | 74000 | 2 | 06/24/2006 |
| I just bought a 2002 ford explorer with 74,000 miles on it. i have had it for just long enough to discover a few problems with it, and have done enough research to know that i am not the only one by far with the same problems. i am not sure what causes the problems that i am experiencing, i just know that lots of other people are also having these problems. first of all, there is a leak in my rear differential. my truck is currently in the shop for that now - however, the shop mgr refuses to fix the leak until the rear end breaks.... which will cost more and cause more repairs than necessary at the current time. my second problem - which the service mgr again refuses to fix until it breaks is with the timing chain tensioner - which leads to transmission problems which are also very costly. i have done my homework on this situation, since i have been forced to, and i am seeing over and over and over again, replaced the rear end on my 2002 explorer (multiple times on the same vehicle), and i am seeing over and over and over again, new transmission on my 2002 explorer (again, multiple times on the same vehicle). i don't know if anyone else knows about this site, or i'm sure that hundreds of the same kind of complaints would be filed with you.... someone really needs to look in to this problem, because ford is awful proud of their vehicles and i am paying a hefty chunk of money for mine, as are the tons of other people out there with the same problems who just may not know how to go about getting something done regarding this problem... i'm speaking not only for myself, but, for loads of other people with the same problems. please look into this problem, i beg you!! i don't want to be on the side of the road with my babies (4 & 5 yrs old) praying that the right person stops to help me and not the one with bad intentions!! something needs to be done about this - ford has got obvious drive train problems!!! thank you for your attention in this matter! *jb | |||
| 06/26/2006 | 54000 | 1 | 04/12/2003 |
| 2002 ford explorer xlt, 56,000 miles. whining from rear differential between 40-60 mph. whining goes away if pressure is reduced from accelerator or if speed is greater than 60 mph. some leaking of rear differential fluid around driveshaft pinion seal. also had transmission rebuilt at 54,000 miles due to rough shifting from 3 to 4. transmission was not covered under 36,000 mile warranty. in my research, i have uncovered many other 2002/2003 explorer owners with similar whining rear differential issues. would seem that since there are many others having the same issue that there is some design/materials flaw in the rear end gearbox causing this issue. i will be forced to replace the rear end in addition to the transmission if there is no remedy from ford. *jb | |||
| 10/04/2005 | 45000 | 1 | 08/01/2001 |
| Rear differential on 2002 explorer started humming at ~45k miles and began roaring ~60k miles. rear differential started leaking around the time the noise was first heard. differential now leaks bad and roaring is getting severe at 68k miles. odd thing is, all this leaking and the lube level has never been low. this is a definite safety issue and should prompt a safety recall due to potential of the differential locking up on people that are oblivious to their vehicle making odd noises. *jb | |||
| 03/31/2006 | 80000 | 1 | |
| I have a 2002 ford explorer that was making loud rear end noises. i took it to a friend who rebuilds rear ends and he had to replace most of the parts in the rear differential. unfortunately, the vehicle was out of warranty, but i am complaining as this is a typical problem with the 2002 ford explorer. *jb | |||
| 05/14/2006 | 43500 | 1 | 03/10/2003 |
| At 43000 miles on my 2002 ford explorer xlt 4x4 the rear differential started making a loud whirring whining noise. i was informed by the dealer that the rear end needed rebuilt. i was also told by the dealer and learned via internet bulletin boards that this is a very common problem with this year at very low miles, as the local dealer has had to rebuild quite a few. *jb | |||
| 05/10/2006 | 85000 | 1 | 08/25/2005 |
| I own a 2002 ford explorer xlt. the bearings in the rear end differential are going out. this type of problem should not be occurring in a vehicle with less than 100,000 miles. from what i understand, many ford explorers have this problem ford should take a second look at this problem because it should not be happening. i don't have a warranty, but still this is too common of a defect in the ford explorers for it to not be a manufacturer problem. *jb | |||
| 05/04/2006 | 1 | ||
| 2002 ford explorer - 60,000 miles - took to dealership for noise in rear of vehicle- dealership want to rebuild rear end for $1,300. never checked fluid or asked any additional questions. i believe ford has big problem - with explorers - i would like ford to address this problem. nm | |||
| 01/01/2005 | 30000 | 1 | |
| My 2002 ford explorer with 49,000 miles makes a whining sound when i drive above 50 mph which goes away when i take my foot off the gas. it comes back as soon as i press back down on the gas pedal. this has been a problem for a little over one year. it appears to be a pervasive problem with this model. *jb | |||
| 11/04/2005 | 45000 | 1 | 04/04/2002 |
| I have a 2002 ford explorer with 50,000 miles. a while ago a loud, excessive whine noise started coming the rear axle at cruise speed.(50 mph or higher). brought it into ford dealer and said ring and pinion gear have to be replaced at a cost of $1300. talked to 2 of my neighbor's with 2002 explorer who have the exact same problem. obviously a design problem that ford should look into, address and correct.*jb | |||
| 04/25/2006 | 56000 | 2 | 07/24/2002 |
| Rear differential housing leaking fluid. problem was fixed once under warranty but is now leaking again. dealer refuses to fix again since it is 12 months past original repair and vehicle warranty has expired. *jb | |||
| 04/19/2006 | 39000 | 1 | 06/20/2002 |
| I have a roar in the differential in my ford explorers. it started just after the 36000 warranty. i now have 60000 and the roar is very load. *jb | |||
| 04/02/2006 | 86950 | 1 | 03/26/2006 |
| The rear end on my car was causing a loud humming noise above 40 miles per hour. *jb | |||
| 04/11/2006 | 60000 | 3 | 07/01/2002 |
| 2002 ford explorer xlt - may 2005 had loud roaring noise from right rear wheel. replaced right rear bearing/pinion/etc. april 2006 had loud roaring noise from left side. replaced left front and left rear bearing/pinion/etc. requests to dealer and directly to ford co. to cover 2nd & 3rd replacements denied. *jb | |||
| 01/23/2006 | 78000 | 1 | 06/09/2005 |
| Whining noise in rear differential of 2002 ford explorer eddie bauer edition have read many complaints on the web about the same problem. *jb | |||
| 03/30/2006 | 67000 | 1 | |
| Dt*: the contact stated while driving at no particular speed, the rear wheels shook. the vehicle was taken to an independent mechanic for inspection. the mechanic determined the rear differential unit shown signs of extreme wear and would need replaced. the manufacturer was alerted. *ak | |||
| 03/23/2006 | 55000 | 4 | 03/23/2002 |
| My 2002 ford explorer has been in the shop 3-4 times for rear end noise / vibration. it has been replace, re lubricated and adjusted. the car has 85000 miles on it and the noise is back again. any time you are accelerating and reach 55-60 mph, there is loud whine the comes from the rear end. let off the gas and it goes away.*jb | |||
| 03/22/2006 | 110000 | 1 | 08/12/2001 |
| Vehicle out of warranty now at 114k miles. transmission just replaced at my cost and now the rear differential is making a bad howling noise. i suppose that will end up needing replacement out of warranty. i'm having a real problem understanding why the vehicle is having such bad/expensive problems at just over 100k miles. are they really building garbage ??? *jb | |||
| 10/15/2005 | 45000 | 1 | 06/03/2002 |
| Rear differential seals leaking oil and whine at road speed on 2002 ford explorer with 51000 miles. vin #1fmzu72e32uc96541. *jb | |||
| 03/15/2006 | 30450 | 1 | 12/08/2005 |
| Rear end hum and leak back tire was loose due to rear wheel bearings deteriorating, took it apart and bearings fell apart. there was no grease on them. this '02 explorer has 30,000 miles on it. *jb | |||
| 01/04/2003 | 1 | 02/01/2002 | |
| Noisy differential. constant whining around 50 mph and up. reluctant to report to dealer for indications of lack of response cited by other complainants. living with problem until diff fails! *nm | |||
| 02/27/2006 | 78000 | 1 | 01/08/2002 |
| I brought my 2002 ford explorer into mossy ford because the ac was not working and there was a whining coming from the front right side. i was told that the ac problem could not be found and that the whining was due to the tires. i was also told that another sound was noticed by the technician coming from the rear differential. i was charged $200 to diagnose it and was told that a new differential package was needed which would cost $1200. it is ridiculous that this would go out after 78,000 miles. i researched the internet and see that this is a common problem ford is aware of. they should replace these things for free. i am in the market for another car and now will not buy a ford if they don't address this issue. *nm | |||
| 02/18/2006 | 56720 | 2 | 09/03/2002 |
| The rear end has gone out twice now in my 2002 ford explorer. the car has 85,000 miles on it. *nm | |||
| 02/20/2006 | 64000 | 1 | 09/20/2001 |
| Loud humming noise coming from the rear of vehicle. dealer said seals were leaking causing a low fluid situation that caused abnormal wear. rear differential needs to be replaced. researching the internet, it seems that this is a common and well know problem with ford explorers and needs to be addressed by the manufacturer. *jb | |||
| 09/01/2005 | 8000 | 3 | 03/01/2002 |
| 2002 ford explorer....rear end noise. returned 3 times to deal for correction. after the 3rd time, the problem seemed to be corrected...10,000 miles later, the problem returned after warranty expired. deal claimed that since the warranty expired, it is my responsibility to pay for repair. *nm | |||
| 03/05/2005 | 2 | 03/01/2005 | |
| Drivetrain problems (rear differential, front driveshaft, transfer case). 1. rear differential making whining noise. this was worked on twice with the pinion bearings replaced. differential still making whining noise at first between 55-60 mph and now is making this noise anywhere from 45 - 70 mph. vehicle was referred to local ford dealership. was told that the pinion ring gear needed replacement. have ford extended warranty for powertrain, but ford will not replace parts until they completely fail. they also consider this a update which they will not fix under a recall. 2. front driveshaft causing vibration in front at speeds around 65-70 mph. ford considers this an update and will not repair under extended warranty until it completely fails. 3. transfer case. ford mechanic noted that he heard a clunking noise when shifting transmission from park to reverse. ford has a tsb on this, to update the flange on the rear of the transfer case. ford considers this an update and will not fix it until it completely fails. the transfer case would need to be drained, refilled, and then reprogrammed again. all these things are listed as covered items in my ford extended warranty (powertrain), but ford will not cover them since they consider them updates. they want me to fit the bill of the amount of $2400 this is how ford is getting by from issuing a recall. i have notified my wv attorney general office, who tried working out something. that is how i received the ford extended warranty. they could not get any results, so asked me to contact a lawyer and take them to small claims court. *jb | |||
| 09/10/2005 | 41000 | 1 | |
| 2002 ford explorer 43k - rear tires shudder and feel like they are binding during turns. the inside tire spins/stops/spins as if the rear diff were locked. repair shop can not isolate any problem - changed fluid, replaced 4x4 switch, problem persists. they are considering replacing the entire unit. *jb | |||
| 12/01/2005 | 45000 | 1 | 06/15/2001 |
| Rear end whining noise. suspect differential and/or pinion gea/bearing. *nm | |||
| 12/28/2005 | 30000 | 1 | 04/10/2004 |
| Rear differential makes a howling noise at highway speeds. noise goes away when letting off accelerator. it's been reported to dealer many times. this problem is common to explorers of the same year as evidenced by numerous internet forums. transmission also shudders in 3rd gear, especially when cold. *jb | |||
| 12/27/2005 | 50000 | 1 | 09/01/2003 |
| I have a 2002 ford explorer that has a loud humming/whining sound from the rear differential at speeds 50-70 mph and now has started leaking gear oil from one of the differential axle bearing/seal. i have read many many complaints from others with this same problem on 2002 explorers and believe this is not normal and needs to be addressed/fixed by ford motor company before accidents occur. *jb | |||
| 12/21/2005 | 30000 | 1 | 11/30/2001 |
| I have a 2002 ford explorer, at 30,000 miles i complained about a loud noise coming from the rear end, the dealer service department said it was the tires cupping because i didn't rotate them. at 43,000 miles i replace the tires before they needed to be replaced, the noise was louder. now at 87,000 miles the noise is even louder and the dealer service department said for a new differential was $1,500. ford should be made to recall the bad differentials that they put in the 2002 explorers. *nm | |||
| 11/25/2005 | 35000 | 2 | |
| The now famous whining in the rear differential and the other famous 4x4 module failure. the rear diff has been whining for approx. 18 mos. now. i'm just waiting for the failure to occur. *jb | |||
| 12/14/2005 | 60000 | 1 | 12/01/2001 |
| At 60,000 miles the differential on my 2002 eddie bauer explorer needed to be replaced. it was replaced at dealership. no longer under warranty. after searching the internet, it appears this is a common problem with the 2002 explorer. *jb | |||
| 10/15/2005 | 48000 | 1 | 08/21/2005 |
| There is a whining/ light roar coming from the rear end of my 2002 ford explorer xlt. after much research i have come to conclusion that there is a massive manufacturing defect in the construction of the rear differential used in this model vehicle. *jb | |||
| 08/02/2005 | 3 | 05/01/2002 | |
| I bought my explorer brand new in may 2002. i have had problems with the rear end differential twice, rear end sensor, and my latest problem is the rear end sealer (pinion). all within 3 years of owning the vehicle. *jb | |||
| 11/23/2005 | 45000 | 1 | 08/16/2002 |
| We own a 2002 ford explorer. it was recently in the shop at 45k miles for a whining noise from the rear differential. the service guy said that they have had quite a few vehicles with this problem. the service manager said he was surprised it didn't start at 12k. we were told we needed to repair the rear differential ring and pinion in order to fix a leak and whining noise from the area. he said we would not necessarily see leaking fluid because it would leak while driving at higher speeds it is out of warranty and cost of 1300. we were also told that the rear wheel bearing is going out. 250.00 to repair this. the service guy also told me that until ford came out with a different repair part he had needed to replace it several times on at least one explorer. they had one in that day to repair other than mine if i am not mistaken. *jb | |||
| 11/23/2005 | 36000 | 1 | 01/22/2002 |
| 2002 ford explorer with towing package, two wheel drive. rear-end whine at 55-60 mph. many people have this problem and ford is not helping fix it. *jb | |||
| 11/14/2005 | 1 | ||
| 2002 ford explorer rear differential has already failed. i am having it replaced by my mechanic. *jb | |||
| 11/15/2005 | 59000 | 1 | 06/29/2002 |
| We noticed a humming noise and a small oil leak coming from the rear axle. we took the vehicle to the ford dealer and were informed that the rear differential was in need of repair and that this was a known problem with explorers. we were given a discounted rate for the repair. two weeks later the left rear wheel bearing went out (with only 59,000 miles) and were told that this had nothing to do with the rear differential repair and would cost a total of $700 for both rear wheel bearings. *nm | |||
| 11/13/2005 | 30000 | 1 | 07/15/2002 |
| Rear noise when trying to accelerate. also fluid leak. *jb | |||
| 11/10/2005 | 43200 | 4 | 01/03/2005 |
| The differential was replaced between 20-25k. the car was taken into today for the yearly state inspection. the differential is now leaking. car has 43k miles on it. seems to be a differential every 20k or so miles, which is unacceptable. *jb two weeks ago on the way home from work o/d light started flashing, my , took it to the dealer, transmission solenoid went out, it was fixed. i had been complaining to them that something was wrong with the transmission since last feb, the transmission would slam into gear, would not shift properly, and would sound like it needed to upshift when the tac hadn't changed. get the truck home and the 4x4 doesn't work. take it back to the dealer the transfer case module went out. dealer said it wasn't related to driving it with the o/d light on after ford's roadside assistance left me on the side of an interstate for 3 hours and then told me to just drive it with the light flashing. abs light came on, it was code c1237, the rear speed sensor went out, thus i had no abs, checked message boards online, this is a frequent problem. along with the inspection today, it was brake pad replacement day. my pads were not completely worn down, but with winter coming up i wanted them done. went to my regular mechanic to have this done. the rotors are warped, and i should probably have them replaced with an aftermarket set, as the original ones are too small for a vehicle that size, and turning them would make them even thinner. *jb | |||
| 10/31/2005 | 78000 | 1 | 08/17/2004 |
| Rear end in 2002 ford explorer has failed. *jb | |||
| 10/01/2005 | 30000 | 1 | 01/27/2001 |
| My 2002 ford explorer has a leak from the rear differential. i have had the seals replaced, but the leak persists. i believe there is a defect in the differential-transmission housings. *nm | |||
| 01/01/2004 | 30000 | 1 | 08/31/2002 |
| Ford explorer 2002 model xlt, 4 dr, 2 wheel drive. at about 30,000 miles,and at speeds above 30 mph, the rear end (differential) started to roar. thinking that the tires were bad, i have replaced the tires, but did not make any difference. now, with 70,000 miles, i believe there is a defective design with the differential and it appears to be a common problem with certain ford explorers. i am afraid that if the rear end fails while traveling, it would cause the vehicle to wreck. thanks. *jb | |||
| 08/01/2005 | 57000 | 1 | |
| I am the original owner of a 2002 ford explorer. it makes a humming noise when driving at a speed between 30 and 55 mph; additionally the differential leaks as well. the ford dealer told me it costs around $1,500 to replace. i have heard numerous complaints for other explorer owners on this very same problem, yet ford refuses to admit there is anything wrong with the part. i think it is time for a recall. *jb | |||
| 10/05/2005 | 1 | 12/21/2003 | |
| I have a 2002 ford explorer with 56,000 miles on it and the rear differential is starting to whine very loud. it has the 3.73 limited slip differtial. i have talked to other explorer owners and they told me about this site to file a complaint as this seems to be a growing problem. *jb | |||
| 09/01/2003 | 30000 | 0 | 06/21/2001 |
| The rear differential has had an increasingly loud whine at speeds above 45 mph. it was first noticeable at mileage of 30,000. now at 55,000 miles it has gotten worse. i will have to replace the differential soon, but ford has not engineered an improved rear-end. therefore the problem will probably reoccur. many ford explorers (2002-2005 ) have this same problem. this repair should be paid for by ford as a known defect. *nm | |||
| 05/01/2005 | 52000 | 2 | |
| The rear differential leaks. *nm | |||
| 08/28/2005 | 50000 | 1 | 08/16/2002 |
| There has been a load humming noise from the rear differential since 42000 miles. *jb | |||
| 06/01/2005 | 32000 | 1 | 05/05/2002 |
| The complaint is directed at a widely known manufacturing defect in 2002 ford explorers involving the drive train. the problem surfaces just before the 36k warranty period and begins as a whine in the rear differential. the whine gets worse over time and at this writing my local ford dealership has had parts on order for 3 weeks with no definitive delivery date. my explorer has 40k miles and just ran out of the 3yr warranty in may 2005. even with new parts installed these 2002 models have the same results re-occur in 10-20k miles. this is, by all accounts, not a defect that will likely result in personal injury to any thing but your wallet, but it is of such proportion in the marketplace that the consumer should have somebody to go to bat for them. these ford explorers are lemons if you can't get 40k out of the drive trains. i have a 1993 expl that has 200k and no issue. a recall should be a mandate for the consumer. at this writing i have parked the vehicle to avoid any more miles and i am waiting for arrival of parts. please listen to us, the individual, and help us as we fight for what is right wit the corporation and it's clout. *nm | |||
| 05/20/2003 | 45000 | 1 | 10/15/2002 |
| My 2002 ford explorer rear end started whining around 45000 miles. i took it to the dealer and they said that the rear end needed to be replaced with a cost of $2000. i decided not to have the work done at that time. they said that it would get louder as time goes by. it now has 65920 miles and the whine is a little louder. i have owned a lot of automobiles , mostly fords and this is the 1st one that had the rear end wearing out with such low mileage. in reading 2002 explorer complaints there are many with the same problem. my next car may not be a ford.*jb | |||
| 09/07/2005 | 55000 | 1 | 08/21/2005 |
| 2002 explorer, 50,000 miles loud noise coming from rear end (differential) at speed above 40 mph. from internet research i've read where many others are reporting similar noises. dealer quotes $1500-1700 to replace rear end. *jb | |||
| 08/23/2005 | 59670 | 2 | 10/24/2002 |
| 2002 ford explorer, rear end whining, replaced for the second time. first time at 48k miles. now again at 57k. should be a recall on this issue. *jb | |||
| 03/01/2005 | 65000 | 2 | 03/01/2005 |
| So i bought a used 2002 ford explorer (v6) and immediately had a loud vibration coming from the rear end. the mechanic knew what it was before i finished the first sentence. he informed me that i was his fourth 02 explorer this year for the same problem. he further indicated that, in his opinion, using light weight aluminum alloy for the rear end was a very poor design choice. the repairs were made, and, just out of curiosity, i jumped on the internet to see if i was the only one with this problem. i keyword searched 2002 ford explorer (yeah, just that) and hit number one was a two page tirade from quite a few owners indicating the same problem. also, every 02 explorer owner i know (6 of em) said they have or had the same problem. how is there not a recall? that | |||
| 08/16/2005 | 45000 | 1 | 04/15/2002 |
| 2002 ford explorer has transmission shifting problems and whine from rear differential. out of factory warranty. dealer has to replace rear end at my cost. no way a differential should go out at 48,000 miles. do not know if transmission problems will be solved at this time. *jb | |||
| 08/05/2005 | 53000 | 10 | 02/28/2002 |
| 2002 ford explorer xlt transmission problems. shifting from park to reverse causes a loud clunking noise and the vehicle jerks forward. there is also a problem with the transmission shifting when driving the vehicle. *tr | |||
| 08/15/2005 | 48100 | 1 | 07/17/2005 |
| Loud humming noise coming from read end on 2002 ford explorer at speeds of 40+mph...read alot of coplaints, seems to be a differential problem in the 1200-1500 dollar range. | |||
| 05/15/2003 | 27078 | 5 | 08/12/2002 |
| Abs light came on at 19,518 miles, 22,071 miles, and 27,078 miles. more importantly, however, are my issues with the 2002 explorer rear end. 10/1/03: 27,078 miles abs light came on, the dealer replaced the assembly. rear differential was leaking, dealer replaced the seals. 7/28/04: 40,541 miles rear end leaking again. half shafts were worn. rear locking diff was slipping. the dealer had to replace both halfshafts, seals, and clutch packs. 9/22/04: 43,203 miles rear axle chattering. replaced whole rear axle assembly. 2/25/05: 54,960 miles rear diff making more noise. left rear axle bearing was noisy. replaced left rear axle hub and assembly. on test drive, the dealer found that the bearing they just installed was bad, so they had to replace it again. 8/11/05: 68,000 miles leaking fluid from rear end. the dealer performed the following maintenance: replaced diff seals, replaced timing chain, replaced right front hub assembly, replaced ring and pinion, replaced front end tie rods, replaced both lower ball joints, performed front end alignment. all told, i have had my explorer in the shop at least 10 times. my warranty is about to expire (7,000 more miles) and i'm going to try to get ford to buy the vehicle back. from what i've heard, this is not an easy process and apparently doesn't happen often with such 'high mileage' vehicles. if they don't buy it back i will be forced to take a huge loss on the vehicle. i will then purchase anything but a ford. *jb | |||
| 07/02/2005 | 65000 | 1 | 01/12/2003 |
| 2002 ford explorer vin 1fmzu73e12za85386 transmisssion not shifting properly. rear end noisy at 40 mph. not repaired. *jb | |||
| 07/28/2005 | 47000 | 1 | 04/09/2004 |
| 1) began with whirling noise coming from rear end, ended with a leaking rear end component. both rear end pinion seals replaced,new synthetic oil added and re-packed with all new gaskets.(new seals were ordered directly from ford) i was told that these particular parts were not available in aftermarket. *nm | |||
| 07/22/2005 | 31000 | 2 | 05/04/2001 |
| Differential failed; repaired under original factory new vehicle warranrty. differential failed again, 9000 miles later, when vehicle was out of original warranty. dealer wants $825.00 to replace the exact same parts again in the differential. | |||
| 06/23/2005 | 49000 | 1 | 08/16/2003 |
| Rear end on my 2002 ford explorer is roaring and leaking fluid. | |||
| 04/30/2005 | 43500 | 0 | 04/22/2004 |
| I noticed some vibration/shuttering when accelerating in the rear end of my 2002 explorer in april, 2005. the local dealer's service department diagnosed the problem as needing to replace the clutch pack for the rear axle (which they said would cause shuttering when turning) and to replace the tires. i put new tires on the rear which did nothing for the shuttering and in addition i could now hear a loud humming upon decelaration from speeds over 50 mph approximately. the dealer's service dept. rechecked it and told me in addition to the clutch pack, i also needed to replace the ring and pinion at a total cost of over $1,500.00. the odometer reading on the initial service date was 43893 miles (warranty expired at 36000). i subsequently had a independent repair shop look at it and they told me they couldn't find anything wrong with it. i'm not sure what to do as i don't want to have my wife driving a vehicle that is a potential danger, but i don't want to unnecessarily spend $1500.00. | |||
| 05/01/2005 | 61441 | 04/02/2005 | |
| There is a whining noise in my 2002 ford explorer coming from the rear differential. i occurs between 40-65 mph. it quits when i let off the gas. i am worried that the rear differential (the source of the noise) will soon lockup when i am driving on the highway, possibly causing an accident. | |||
| 05/14/2005 | 78000 | 05/05/2005 | |
| Vehicle has 78,000 miles, rear axle half shaft seal leaks at differential and there is a loud whine' or hum while accelerating, noise stops when you let off gas. i have read numerous similar complaints and feel this is a manufacters defect. | |||
| 02/10/2005 | 75000 | 1 | |
| I have a 2002 ford explorer xls which started to experience a whining noise from the rear end shortly after warranty expired. it continued to get worse. the fluid was checked, all o.k. now at 75,000 miles the rear end has failed. cost to repair est $1200 - $1500. there appears to be a design or defective part issue. dealers tell me this is an isolated case, which is not true as i personally know 2 other individuals who had same problem. *ak | |||
| 03/11/2005 | 50000 | 1 | 02/01/2002 |
| Differential hums at 55-75 mph. 50,000 miles on vehicle hum started after warranty period expired. read that many owners with the same year explorer 2002 are experiencing the same problem. ford should be recalling/repairing this problem free of charge because it is clearly a factory defect. *ak | |||
| 01/05/2005 | 54000 | 01/05/2005 | |
| Rear drive axle has excessive gear whine under load from 50-70 mph. *ak | |||
| 02/11/2005 | 1 | 05/20/2003 | |
| Heard whining noise when driving between 55 and 70 mph in this vehicle for several months; the whining grew into a faint grinding at lower speeds and then a more major grinding. the differential unit had to be replaced. apparently the light construction of the explorer differentials causes this problem frequently. *jb | |||
| 01/28/2005 | 41000 | 1 | 04/15/2001 |
| Leaking seal on top cover of rear differential; differential was making noise. it was factory sealed with silicone which is not an acceptable long-term seal due to deterioration. ford said silicone seals are not covered by warranty but relented after my strident cimplaint. huge cost ($675) to remove differential which was repaired again with silicone which will not last. this needs to be a re-call as there will be oil leaks all over america. this is an improper seal design.*ak | |||
| 01/24/2005 | 70078 | 02/01/2003 | |
| Rumbling/howling noise from under rear of vehicle. dealer diagnosed rear differential failure. there should be a longer life expectancy for this component. *nm | |||
| 12/15/2004 | 49750 | 1 | 12/29/2003 |
| With normal driving, the differential of my 2002 ford explorer has progressed from humming to a loader roar while driving at all speeds, which i was told was 'normal for fords'. 5,000 miles later i am looking at $1,300.00 to replace the rear differential at my own cost, since fords warranty ran out at a measly 36,000 miles. this is a safety hazard in the fact that if you listen to what dealers and mechanics tell you, you can be driving down the road and have your whole rear end bust out on you, leaving the car without any capabilities to move anywhere. for someone who is not the most confident driver or does not now how to react, this can lead to some very erratic behavior.*ak | |||
| 12/05/2004 | 43000 | 0 | 02/18/2002 |
| Whining noise coming from rear differential. vehicle has only 44,000 miles. possible crash if differential locks up at highway speed. ford says i need to replace entire differential, yet not willing to pay part of the cost. internet research shows this to be a common problem with 2002 explorer.*ak | |||
| 05/01/2004 | 40000 | 1 | 05/01/2004 |
| I bought my 2002 explorer in may of 04. it only has 40,000 miles and there is a severe whining noise in the rear-end. it will also jerk and slap sometimes when i let off of the gas. i also put it in 4-wheel drive and if feels and it slaps and jerks like the whole underneath is going to fall out.*ak | |||
| 08/01/2004 | 30000 | 5 | 10/31/2002 |
| 2002 ford explorer rear differential noisy and leaking. i have had my 2002 ford explorer in for repair 5 times in 2 years for noisy (roaring) rear differential at speeds of 55-65mph it only makes the noise when gas pedal is applied. coasting no noise. the rear differential is also leaking oil. inion seals have been replaced 5 times, gears. he noise goes away after each repair but comes back after 5-10k miles. currently have 108k000 miles. i see via internet searches ford is having lots of problems with this year and model 2002-2004 for the same expact problem.*ak | |||
| 11/25/2004 | 37000 | 1 | 10/20/2001 |
| I am the original owner of a 2002 ford explorer (eddie bauer). at speeds between 50-70 there is significant noise (roaring) from the rear differential. when i let off the gas, the noise goes away. currently have 60k miles, but noise started shortly after the vehicle went out of warranty (36k). thinking that it might be the tires, i replaced all at 40k. tires made no difference. took vehicle to dealership and was told the ring and pinion needed to be replaced at a cost of $1200. to incur this cost given the milage is rediculous.*ak | |||
| 11/23/2004 | 40000 | 2 | 03/01/2002 |
| I have had the 2002 ford explorer xlt 4x4 for less than 3 years and have driven approximately 47,000 miles. we began having transmission problems about 4 months. the first issue was a whine in the rear end that started at 20mph and got louder until about 60mph. next the shift between gears started to get rough and there was a delay when shifting into reverse. when we brought it into the dealer they said the following would need to be replaced: the solenoid and related parts (to fix the issues with the transmission shifting between gears) and the rear differential (to fix the whining noise). total cost is about $2,750. i expect a transmission to last more than 3 years.*ak | |||
| 03/02/2003 | 40000 | 2 | |
| While driving at a slow speed the rear left axle started smoking and became red hot. the paint also peeled off. the vehicle was towed to the dealership who indicated that the rear left brake had locked up. the brake was replaced. the rear differential seal was leaking also. the seal and fluid was replaced. since the brake failure there was a whining noise in the rear axle at speeds off 50-55 mph. *jb | |||
| 08/15/2004 | 1 | 10/18/2003 | |
| My 2002 explorer has a rear end problem and the vehicle only have 76,000 miles on it, i have put a window switch in it already , window regulator, 2 speed sensors, and some kind of an emmisions part. i should not be having these problems already.*ak | |||
| 08/20/2004 | 59000 | 1 | 09/03/2003 |
| My 2002 ford explorer had a howling sound in the rear end which was identified as worn out pinion bearings. they decided to replace the rear end but were advised by ford not to replace it with the original factory part number. in fact we were considering a used part and it was recommended to replace the rear end with a totally different part number.*ak | |||
| 08/03/2004 | 0 | 1 | 08/25/2002 |
| We purchased a 2002 explorer in aug.2002. from day one it had a noise in the rear end that was audible when pressing the accelerator, but would stop when released. we took it to the dealership within a few weeks of the purchase and they told us it was road noise and normal. since then the noise has gotten louder and we took it to a different dealership today. we were told our differential is goingn bad and needs to be replaced at $970 and we would have to wait for them to order the part. we told him it has been going on since we bought it and he said probably so there is a press release about it. he also said it will continue to get louder until if fails and it could cause an accident when the rear end locks up. unfortunatly we are no longer covered by the warantee and have to pay for it ourselves. i have read on this website and others and it seems to be a ford trend to tell people there is nothing wrong with their cars until it is no longer under warantee and then admit that there is a problem. i have filed a complaint with ford motor company as well and was told that if they get enough complaints about this problem they will look into it becoming a recall issue where i might get a refund.*ak | |||
| 12/11/2003 | 37100 | 3 | 04/20/2002 |
| Purchased new ford explorer in 4/02 in 12/03 with 37100 miles transfer case started grinding and going into gear became difficult. transfewr case replaced, in 1/04 4x4 computer module malfuntioned and was replaced. in 4/04 grinding from rear differential case,had to be replaced with all internal components.in 5/04 sent detailed letter to william clay ford explaining difficulties with vehicle along with all repair bills. . on 5/18/04 got a phone call from lynn arledge(ford executive rep). *ak | |||
| 11/12/2003 | 20392 | 2 | 07/27/2002 |
| Problems with the transmission, rear axle and seatbelts. (nar) *mr transmission problem was found out to be a problem in the rear differential. vehicle was serviced also for parking brake not locking in position. also, consumer encountered a problem with right rear hatch guide for door pin coming apart, and trim on driver's seat bottom was coming loose. in addition, air bag light on dash kept coming on and stayed on. *la *cb | |||
| 01/12/2004 | 22810 | 1 | 07/27/2002 |
| Roaring noise in rearend.took to dealer on 01/12/04 at 22,810 miles.tech check and said ford engineers were investigating that i should call back in a month to see if problem solve by engineers.first notice noise in june 2003.vin#1fmzu62k82ud46303. *ak | |||
| 03/24/2003 | 23000 | 7 | 09/13/2002 |
| The initial problem with the rear-end differential unit was a whining noise which the ford dealer's service rep. identified and immediately said it should be replaced. the new rear-end unit did not whine but within 3 1/2 months a vibration started and was returned to the dealer for a total of 6 different occasions to repair or fix this problem. both the left and right rear axles were also replaced and another rear end differential unit was installed. at each service visit, the dealer's service manager and mechanic were completely involved and were very perplexed at the problem. my explorer was at the dealer for about 30 days on one service visit and a total of 42 days over the 6 total service visits for this problem. persistent fluid leaks and a recurring vibration has prompted me to submit a lemon letter to ford. *la | |||
| 11/19/2003 | 1000 | 2 | 11/23/2001 |
| From purchase there was a khkhhhkh noise that my brother noticed. i took it back to the dealer and nothing was found. on the 3rd trip back to the dealer, i was told the transmission shield was loose so they tightened it. the noise continued so i had my neighbor who has a trans shop listen and he said have them look at the torque convertor. the dealer did (34,000 miles), had the car for 14 days and fixed?? it. its back in the shop now (16 days) (37,000 miles) and 1st gear and my forward clutches are being replaced. did i get a lemon?*ak | |||
| 03/01/2003 | 2 | ||
| Vehicle purchased new, had a pinion noice in rear differential since purchased. dealer changed rear differential and a week later it developed a leak due to blown axle seal. rear differential then developed a noise when accelerating into a turn from a stoped position. dealer added an additive to rear for limited slip unit. noise is still there on turns but is very light. all this has occured since purchased new and 14,000 miles. *ak | |||
| 08/25/2003 | 12754 | 3 | 03/22/2002 |
| Serious safety and operation issue with the the 2002 year ford explorers suv, the rear drive differential is failing, vin#1fmdu72k62ud01456 is an example at 12,700 miles, serious interstate crash narrowly avoided due to the catastrophic failure of the rear differential.*ak | |||
| 04/01/2003 | 25000 | 1 | 08/28/2001 |
| Vehicle developed a loud whining noise in the rear end at approx 25000 miles. noise occurred at all speeds. it went away when accelerator pedal was released. dealer replaced the differential. noise returned immediately, but only at speeds between 48mph and 68mph. dealer is now replacing the entire driveshaft. one service assistant indicated other explorers had similar problems. according to dealer, ford has issued service messages. sounds like a recall. *ak | |||
| 03/01/2003 | 18000 | 1 | 10/06/2001 |
| Vehicle has a resonance humming/ringing noise coming from the rear differential that increases with speed. also has what appears to be slight drivetrain vibration as well. this problem was also noted in an editors review of the 2002 explorer for edmunds. rear differential was replaced in may 2003, but the problem has persisited. was told by the rear end technician at the ford dealer that it was being caused by the gears not meshing properly. appears to be a defect.*ak | |||
| 06/12/2003 | 78140 | 05/29/2003 | |
| High pitch whinning noise in rear end of 2002 ford explorer. dealer says rear differential gears have defect and i have to pay $1200. because warranty expired! *nlm | |||
| 04/08/2002 | 1 | 02/01/2002 | |
| Module that controls the control trac 4-wheel drive system, failed at 3000 miles causing system to assume rear wheels were slipping. this caused the system to intermittently cycle the front wheel drive to assist even though rear tires were not losing traction. owner complained to dealership 4 previous times of control trac problems, but dealership did not admit problem (told owner everything was fine with drive train) until 7000 miles when owner demanded a fix. dealer then told owner that ford knows about bad part, but that they have no idea when part will be available for repair. currently, explorer's 4x4 system is unpluged by dealer and is 2wd only. dealer said they don't know how much damage has already been done with 4000 miles of driving with bad system. ford says module for fix, is on backorder, and don't know when fix will be available. *ak | |||
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||
| 09/01/2006 | 500 | 1 | 12/21/2002 |
| Rear end roar at highway speed and reduced gas mileage. *jb | |||
| 03/05/2005 | 2 | 03/01/2005 | |
| Drivetrain problems (rear differential, front driveshaft, transfer case). 1. rear differential making whining noise. this was worked on twice with the pinion bearings replaced. differential still making whining noise at first between 55-60 mph and now is making this noise anywhere from 45 - 70 mph. vehicle was referred to local ford dealership. was told that the pinion ring gear needed replacement. have ford extended warranty for powertrain, but ford will not replace parts until they completely fail. they also consider this a update which they will not fix under a recall. 2. front driveshaft causing vibration in front at speeds around 65-70 mph. ford considers this an update and will not repair under extended warranty until it completely fails. 3. transfer case. ford mechanic noted that he heard a clunking noise when shifting transmission from park to reverse. ford has a tsb on this, to update the flange on the rear of the transfer case. ford considers this an update and will not fix it until it completely fails. the transfer case would need to be drained, refilled, and then reprogrammed again. all these things are listed as covered items in my ford extended warranty (powertrain), but ford will not cover them since they consider them updates. they want me to fit the bill of the amount of $2400 this is how ford is getting by from issuing a recall. i have notified my wv attorney general office, who tried working out something. that is how i received the ford extended warranty. they could not get any results, so asked me to contact a lawyer and take them to small claims court. *jb | |||
| 08/01/2005 | 57000 | 1 | |
| I am the original owner of a 2002 ford explorer. it makes a humming noise when driving at a speed between 30 and 55 mph; additionally the differential leaks as well. the ford dealer told me it costs around $1,500 to replace. i have heard numerous complaints for other explorer owners on this very same problem, yet ford refuses to admit there is anything wrong with the part. i think it is time for a recall. *jb | |||
| 05/14/2005 | 64000 | 1 | 03/21/2005 |
| The consumer experienced a clunking noise which the dealer reported originated from the driveshaft. some of the drive shaft mounting bolts were missing and some were loose. the dealer repaired the moutning bolts. there was no warning of the driveshaft having missing bolts. *ak *tt the consumer felt that the dealer should have replaced the original bolts that had come loose. the consumer also felt that ford should cover the cost of repairs. *sc *jb | |||
| 06/20/2004 | 65000 | 1 | 02/28/2002 |
| Leased new '02 explorer in mar 02. have had a warped driveshaft replaced, clunking noise in rear end area was normal', and now at 65k miles have to replace entire transmission. fmc of course claims no responsibility- vehicle isn't under warranty and i should take it up with dealer. dealer says 3000 dollars to fix. also had the stalling at highway speeds with speedometer reading between 5 and 95 mph approximately 1 1/2 years ago. dealer found nothing wrong.*ak | |||
| 12/22/2003 | 42000 | 1 | 03/19/2003 |
| Drive shaft on 2002 ford explorer with 42,000 miles is worn out according to romeo, mi ford dealership service manager. previous compaint at 29593 miles to same dealership about loud noise when shifting (while under warranty) could not be verified at that time. i believe the drive shaft was defective and should be replaced without any charge.*ak | |||
| 08/01/2003 | 1 | 05/30/2001 | |
| Driveshaft area/rear noise-singing/hum. *ak | |||
| 02/19/2002 | 1 | 02/01/2002 | |
| Severe vibration. *ak | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 04/12/2011 | 148000 | ||
| Tl*the contact owns a 2002 ford explorer. while the vehicle was parked the contact stated that the gear shift broke off while switching gears from drive to park. the vehicle was not taken to the dealer or a mechanic since the contact was unable to be drive it. the approximate failure mileage was 148,000. | |||
| 09/03/2010 | 180000 | ||
| O/d light blinking and slipping gears | |||
| 01/01/2009 | 60000 | ||
| I have a 2002 ford explorer. when starting from a stop, the vehicle hesitates and then lurches forward. other times the vehicle does not want to slow down. my o/d light is beginning to flash for no reason while driving or after warming up. | |||
| 03/06/2010 | 88725 | 1 | |
| We just purchased a 2002 ford explorer. we picked up the vehicle on march 3, 2010. the car drove fine the first 2 days. on the third day the o/d light starting blinking and the car skipped a gear. we heard a large clunk and the car keep skipping. after that the service engine light came on. we took it to two transmission shops today and they diagnosed it as the vehicle does not have a third gear. we received estimates of $2600 to repair. *tr | |||
| 01/24/2010 | 48000 | 1 | |
| Transmission does not shift. *tr | |||
| 12/01/2007 | 1 | ||
| I own a 2002 ford explorer xlt. it has 99,000 miles on it. i drove this vehicle very gently and haven't had any prior problems. then one day out of nowhere, the transmission went. it went without warning. no prior slippage, no jerking, no engine lights, nothing. now i have to dish out money i don't have to get it fixed. i see i'm not the only person with this problem. ford needs to recognize the fact that they messed up somewhere along the way with this vehicle. it has a nice body, a nice look and feel. the transmission problem just needs to be taken care of. i'm waiting for a recall so i can get my money back. i've been a faithful ford driver, and they should be there for everyone who supports them by buying their vehicles. if i don't get any resolution, i'll be sure to never even look at a ford again. i'll tell everyone i know to stay clear of ford. *tr | |||
| 01/20/2007 | 38000 | 2 | 07/09/2002 |
| We have a 2002 ford explorer. we bought it new. our transmission is currently going out on the vehicle. it is at 110,000 miles. had it to dealership after first bought it and dealership reprogrammed the computer and then at about 38000 miles it started doing it again. have now been told it is the transmission. we also have a humming coming from our right rear tire and front. now told it is the wheel bearings. have several friends with the same problems on their 2002 explorers. *nm | |||
| 01/04/2005 | 48000 | 5 | 06/29/2004 |
| Vehicle goes into neutral when braking hard and when turning vehicle off, outside under driver seat a winding down noise is heard 9 times out of ten when turning vehicle off. transmission pan replaced, solenoid assembly replaced, no longer goes into neutral and nothing was found at dealership regarding winding down noise, problem still exists. *jb | |||
| 06/01/2005 | 32000 | 1 | 05/05/2002 |
| The complaint is directed at a widely known manufacturing defect in 2002 ford explorers involving the drive train. the problem surfaces just before the 36k warranty period and begins as a whine in the rear differential. the whine gets worse over time and at this writing my local ford dealership has had parts on order for 3 weeks with no definitive delivery date. my explorer has 40k miles and just ran out of the 3yr warranty in may 2005. even with new parts installed these 2002 models have the same results re-occur in 10-20k miles. this is, by all accounts, not a defect that will likely result in personal injury to any thing but your wallet, but it is of such proportion in the marketplace that the consumer should have somebody to go to bat for them. these ford explorers are lemons if you can't get 40k out of the drive trains. i have a 1993 expl that has 200k and no issue. a recall should be a mandate for the consumer. at this writing i have parked the vehicle to avoid any more miles and i am waiting for arrival of parts. please listen to us, the individual, and help us as we fight for what is right wit the corporation and it's clout. *nm | |||
| 11/23/2004 | 40000 | 2 | 03/01/2002 |
| I have had the 2002 ford explorer xlt 4x4 for less than 3 years and have driven approximately 47,000 miles. we began having transmission problems about 4 months. the first issue was a whine in the rear end that started at 20mph and got louder until about 60mph. next the shift between gears started to get rough and there was a delay when shifting into reverse. when we brought it into the dealer they said the following would need to be replaced: the solenoid and related parts (to fix the issues with the transmission shifting between gears) and the rear differential (to fix the whining noise). total cost is about $2,750. i expect a transmission to last more than 3 years.*ak | |||
| 05/14/2004 | 48000 | 1 | |
| While driving it was hard for the consumer to shift gears manually. dealership was notified, but did not resolve the problem.*ak | |||
| 12/01/2003 | 10000 | 1 | 07/06/2002 |
| At approximately 10,000 miles i started experiencing minor difficulties with the clutch. at 14,000 miles, the malfunction became much more pronounced especially when shifting out of first gear. i took the vehicle in for warranty repairs but today was told i had worn out the clutch and the repairs would not be covered by the ford warranty. ford is asking $1,374 to repair the clutch.my explorer was used overwhelmingly for city and highway driving. at 10,000 miles it had been in 4wd only once and at 14,000 miles, only three times. this is the seventh vehicle i have owned with a manual transmission and i certainly know how to operate a stick shift. today the general manager of leif johnson ford (austin), fred trudea, hung up on me because i was taking contact notes on my computer. he heard the computer keys clicking and asked what i was doing. he then refused to give me a phone number for ford's regional service manager, wasn't even sure of her name, and did not offer to find out. he was so flippant about my time and resources, that when i asked him to arrange a conference call with the regional service representative, he replied if you don't hear from me in four days, give me a call. when i told him i would not play tag and needed a daily update until this was resolved, he refused. later in the day, another leif johnson employee, tony manzano, called to tell me the regional service representative declined to return my call. mr. manzano would not give me her phone number or email. i asked both mr. trudea and mr. manzano for something in writing stating they were refusing to make the warranty repairs and reasons. both mr. manzano and mr. trudeau refused to place anything in writing. they told me to call the ford 1-800 number. today was the most abusive consumer experience i have had in my life. every request i made was returned with with no, stonewalling or just general contempt.*ak | |||
| 12/15/2001 | |||
| Consumer states that while driving at any speed and no warning the vehicle will stall and it will be hard for the consumer to control the vehicle. dealer notified ts | |||
| 10/01/2002 | |||
| Consumer states that transmission hesitates excessively and vehicle lurches forward when shifting between gears. *mr | |||
| POWER TRAIN - MANUAL TRANSMISSION - FLOOR SHIFT ASSEMBLY | |||
| 09/14/2007 | 110000 | 1 | |
| Tl*the contact owns a 2002 ford explorer. when the contact attempted to shift gears, the gear shift fell off. the vehicle was towed to the dealer. the dealer was unable to determine the cause of failure, however, they stated that the steering column and gear shift needed to be replaced. the vin was verified, but appeared to be invalid. the purchase date was unknown. the current and failure mileages were 110,000. . date received 12/12/07 updated 12/19/07 *lj | |||
| 12/01/2003 | 10000 | 1 | 07/06/2002 |
| At approximately 10,000 miles i started experiencing minor difficulties with the clutch. at 14,000 miles, the malfunction became much more pronounced especially when shifting out of first gear. i took the vehicle in for warranty repairs but today was told i had worn out the clutch and the repairs would not be covered by the ford warranty. ford is asking $1,374 to repair the clutch.my explorer was used overwhelmingly for city and highway driving. at 10,000 miles it had been in 4wd only once and at 14,000 miles, only three times. this is the seventh vehicle i have owned with a manual transmission and i certainly know how to operate a stick shift. today the general manager of leif johnson ford (austin), fred trudea, hung up on me because i was taking contact notes on my computer. he heard the computer keys clicking and asked what i was doing. he then refused to give me a phone number for ford's regional service manager, wasn't even sure of her name, and did not offer to find out. he was so flippant about my time and resources, that when i asked him to arrange a conference call with the regional service representative, he replied if you don't hear from me in four days, give me a call. when i told him i would not play tag and needed a daily update until this was resolved, he refused. later in the day, another leif johnson employee, tony manzano, called to tell me the regional service representative declined to return my call. mr. manzano would not give me her phone number or email. i asked both mr. trudea and mr. manzano for something in writing stating they were refusing to make the warranty repairs and reasons. both mr. manzano and mr. trudeau refused to place anything in writing. they told me to call the ford 1-800 number. today was the most abusive consumer experience i have had in my life. every request i made was returned with with no, stonewalling or just general contempt.*ak | |||
| POWER TRAIN - TRANSFER CASE (4-WHEEL DRIVE) | |||
| 11/07/2009 | 100000 | 1 | |
| 2002 ford explorer xlt 4 wheel drive does not actuate anymore. mechanic says it is a defective 4x4 control module. seems to be a common problem with ford. safety issue when expecting traction in winter and not having it. *tr | |||
| 06/01/2007 | 77000 | 1 | 07/01/2006 |
| I have an 2002 ford explorer and it only has 81,000 miles and i have had problems with the transmission since it hit 77,000 miles. it has been in shop, a transmission specialist, at least 10 times for the same problem. i have had the entire transmission overhauled and the same parts keep wearing down. this is causing the tranny to slip and slam into gear. i am now taking it back into the shop after 6 months. ford needs to do something to help the american people if they still want us to buy american. | |||
| 01/07/2008 | 5 | 12/18/2006 | |
| Currently own a 2002 explorer xlt with only 65k miles on it. the transmission is in need of a rebuild because is slip from time to time. the rear differential seals are leaking. the entire rear of the vehicle makes a humming noise so i suspect that a rear bearing is going bad. not to mention the 4wheel drive system has not worked since i bought it a little over a year ago. i've had intermittent issues with the air bag control module and also the backup alarm system. there is nothing but poor write-ups about this truck all over the internet. all the same problems i'm experiencing are problems many other drivers have also had. *tr | |||
| 05/01/2006 | 37000 | 7 | 04/20/2006 |
| After owning for a week and a half, had to have the g ears in the rear end replaced. later informed that the tires were not evenly worn which was causing the rear end to pop. after replacing the tires, the four wheel drive would not work. the 4 x 4 module and the wiring need to be replaced, costing $1000.00. that is not including the driver window switch needing to be replaced as well as the window regulator. now there is an electrical problem coming from the dash. unable to figure out what it is yet. *jb | |||
| 01/01/2007 | 39000 | 2 | 08/07/2005 |
| Drive train problems, holing noise from under vehicle, rear differential problems and transfer case noises, rough shifting from 2wd to 4wd. have checked on line for a long time and heard nothing but the same problems, why wasn't anything done to ford to get these things put on a recall. we buy their product and now they didn't care about any of our problems. something has got to be done.*ak | |||
| 01/20/2007 | 64600 | 1 | 05/05/2002 |
| In january, 2006, my car stopped dead on the highway. after it was towed to the dealership, we were told that a valve had broken and had been sucked into the engine, causing engine failure. our only alternative was to have the engine replaced - which we did for over $5000.00. the following january, (2007), after the first measurable snow fall of the year (since our engine had been replaced), the car went into a huge fishtail skid on a snowy road and after the first skid, was caught by the cable guard rail on the side of the road - causing another $5000.00+ repair. when brought to the dealership after the accident, we were told that the 4 wheel drive electronic monitor had failed and we had no 4 wheel drive. my concern - besides the cost and inconvenience and scare of the accident is that there were no warning lights to let me know that the car's 4 wheel drive had failed. i had gotten into the car assuming that the 4 wheel drive was working (as the car goes into 4 wheel drive automatically and there are no indicator lights normally to let you know that the 4 wheel drive is working). with no indicator lights that the 4 wheel drive is working and no indicator lights that it is not working, ford put me in a very unsafe situation. had the cable guard rail not been there to catch the car, we would have gone over the embankment and been more seriously injured. *nm | |||
| 02/06/2007 | 81258 | 1 | 12/12/2006 |
| I have a 2002 ford explorer. when it started to get very cold, my explorer, that i just bought, started to not want to go into gear. it would grind and slip. there was a clicking sound coming from under the dash. it was from the computer that runs the 4 wheel drive. the 4 low button would just kick in by its self. then it would not go into gear. after a while of trying to get it into gear it would go. it would only act up when it was very cold out (10 to -5 degrees) it did this to me for about a week and then it just stuck into 4 low and now won't come out. there was a smell this last time of burning electrical wire and smoke. now my explorer won't drive and has a electrical smoke smell stuck in it. i now have to have it towed to a ford dealer to get it fixed. it also makes a really loud popping sound when i go to turn or hit a bump. sound comes from the front of the explorer drivers side. *jb | |||
| 02/22/2005 | 75000 | 1 | 03/04/2002 |
| My four wheel drive failed, while electronic light showed car in 4 wheel drive. car slid backwards into a ravine. on snowy road. local ford dealer did not know how to fix it, but problem was eventually tracked to a faulty electronic module that ford knew about. this caused the solenoid that engages 4 wheel drive to fail/ this was an extremely dangerous situation. i was driving over a snowy mountain road previous day and could have slipped off road if it failed one day earlier. i see numerous examples of the same problem. why doesn't ford respond? | |||
| 08/31/2006 | 56000 | 1 | 05/02/2006 |
| Dt*: the contact stated when the vehicle was started it would be in 4-wheel drive high. sometimes when the vehicle was backed up and/or making right or left turns the vehicle would go into 4-wheel drive high on its own. while driving at various speeds the vehicle kicked into 4-wheel drive high on its own. the dealership has not been contacted but the contact plans to call them soon. the 4x4 high light illuminated each time. | |||
| 08/16/2006 | 8027 | 2 | 07/08/2002 |
| Dt*: the contact stated the transmission slipped at variable speeds, sometimes not engaging the next higher gear or at times the engine would race, then slam into gear with a banging noise. the vehicle was taken to a service dealer where computer diagnostics would not recognize the 5th gear in the automatic transmission. the transfer case was rebuilt, but the problem continued. the vehicle has been inspected on 7 occasions. the rear lift gate window hinge was replaced, but continued to fall out of the hinge. the manufacturer was notified. | |||
| 07/12/2006 | 1 | 01/16/2006 | |
| My 2002 ford explorer with only 40,000 original miles was making noise when it was going up a hill or during acceleration. since it was no longer under warranty i took it to a transmission repair shop. it needed the transfer case to be replaced which cost me over $1600. *jb | |||
| 07/08/2006 | 50000 | 1 | 05/18/2004 |
| Transfer case failure. dealer-ted britt, fairfax, va refuses to cover under power train warranty. *jb | |||
| 06/01/2006 | 1 | ||
| 1.) my 2002 ford explorer 4wd tends to surge in 1st,2nd, and 3rd gear. it feels as though there some slippage issues. 2.) no failure, yet. 3.) nothing has been done to fix the issue yet. *jb | |||
| 04/25/2006 | 45000 | 1 | 01/01/2002 |
| Dt*: the contact stated while backing out of the driveway the vehicle automatically engaged into 4 wheel drive low. the vehicle would not disengage, it was pulled forward and parked. the contact was instructed by the dealership to slowly drive one and a half miles to the service department. the dealer was able to disengage the 4 wheel drive low however; was unable to duplicate the problem of the 4 wheel drive automatic engagement. the manufacturer was alerted. | |||
| 02/02/2006 | 43000 | 1 | 11/01/2004 |
| Dt*: the contact stated while driving 15mph in snow the vehicles four-wheel drive would not engage. several attempts were made to activate the four-wheel drive with no success. therefore, no repairs have been made. | |||
| 03/05/2005 | 2 | 03/01/2005 | |
| Drivetrain problems (rear differential, front driveshaft, transfer case). 1. rear differential making whining noise. this was worked on twice with the pinion bearings replaced. differential still making whining noise at first between 55-60 mph and now is making this noise anywhere from 45 - 70 mph. vehicle was referred to local ford dealership. was told that the pinion ring gear needed replacement. have ford extended warranty for powertrain, but ford will not replace parts until they completely fail. they also consider this a update which they will not fix under a recall. 2. front driveshaft causing vibration in front at speeds around 65-70 mph. ford considers this an update and will not repair under extended warranty until it completely fails. 3. transfer case. ford mechanic noted that he heard a clunking noise when shifting transmission from park to reverse. ford has a tsb on this, to update the flange on the rear of the transfer case. ford considers this an update and will not fix it until it completely fails. the transfer case would need to be drained, refilled, and then reprogrammed again. all these things are listed as covered items in my ford extended warranty (powertrain), but ford will not cover them since they consider them updates. they want me to fit the bill of the amount of $2400 this is how ford is getting by from issuing a recall. i have notified my wv attorney general office, who tried working out something. that is how i received the ford extended warranty. they could not get any results, so asked me to contact a lawyer and take them to small claims court. *jb | |||
| 01/05/2005 | 1 | 01/16/2002 | |
| My complaint is in regards to the transfer case selection module on my 2002 ford explorer. dealership indicated that the selection module is a common problem, but still want to charge full price for a new selection module when it's just a small plastic piece inside the module that fails. *jb | |||
| 03/01/2005 | 100 | 06/15/2004 | |
| Bought ford explorer (2002) used from toyota dealer. drove fine for over 6 months. beginning in march (2005), upon acceleration (esp. on hills), vehicle lurches/shudders as it gains speed. have taken it to 3 different ford dealers, with no resolution (initially said that my new tires were 1/4-inch different in size...tires were replaced and problem continued). continuous lurching finally fried the gem module (and front/rear speed sensors). ford still did not have an answer. took it to reputable local mechanic who determined that it was not the tires, nor sensors, but a problem with slop in the transfer case. this slop made the 4x4 auto sense slippage and compensate, but more slop meant more slippage and more compensation, hence the repeated lurching feeling. graphical electrical chart indicated that 4x4 was engaging and disengaging approximately 40x a second. after-market warranty wouldn't cover repair at local mechanic, so brought car to ford dealer (6th time), who think problem is in the transfer case. | |||
| 08/04/2004 | 07/23/2004 | ||
| Drive train and rear axle have persistent shudder and binding when shifting gears 2-3 and upon acceleration dealership has been notified and will not resolve problems that have been id'd w/ service bulletins for the 5355-rw assembly and the rear-gear lubricant ratio mix-up inthe sealed rear housing even though they have rec'd protocal from mfg. on the procedure and/or replacement partsas being available since mar 2001 this has been noted in other complaints that have resulted in severe damage done to the rear axle and wheel components but they do not see this as a problem when in fact it can result in vehicle failurethat may result in injury or evem death. i personally see this as blatant negligence on the dealerand mfg. part of resolving this issue. my explorer exhibited trouble since july'04 and was mfgd. in the time frame that a defect was brought to ford's attention in this matter. what do they want a certain number of deaths or injuries? | |||
| 05/31/2005 | 79000 | 1 | 08/24/2001 |
| Was driving on a highway when the od light started flashing then the transmission failed completely. having new transmission installed. many other things have failed too. three weeks prior shift lever broke off in my hands when i shifted from park to reverse. have changed right rear bearing which blew out. the 4 wheel drive quit while the truck was still under warranty. when i first got the truck and complained to the dealer about the way the transmission worked he gave me a printout from ford stating the transmission was programmed to adjust to the drvers style of driving. | |||
| 11/25/2004 | 48000 | 1 | 08/11/2002 |
| My transmission shifter hard a few times ( loud clunk) for some time now. i then lost 4 wheel drive. i am unable to select high four or even low. the low button no longer eluminates and shifts to low. i discovered i lost 4x4 mode while accelerating from a stop in the rain and my rear wheels spun wildly. i am out of warranty..what do i do. ford definately has a problem with this the automatic transmissions. i have about 48.000 miles on vehicle. it was purchased used 3 months ago.*ak | |||
| 11/10/2003 | 27560 | 1 | |
| The vehicle went into four wheel drive on its own. the manufacturer informed the consumer it was not covered under warranty. *jb | |||
| 12/11/2003 | 37100 | 3 | 04/20/2002 |
| Purchased new ford explorer in 4/02 in 12/03 with 37100 miles transfer case started grinding and going into gear became difficult. transfewr case replaced, in 1/04 4x4 computer module malfuntioned and was replaced. in 4/04 grinding from rear differential case,had to be replaced with all internal components.in 5/04 sent detailed letter to william clay ford explaining difficulties with vehicle along with all repair bills. . on 5/18/04 got a phone call from lynn arledge(ford executive rep). *ak | |||
| 10/31/2003 | 17080 | 2 | 07/21/2002 |
| 4x4 light on dash would sporadically flash on and then go off. during a snow storm, four-wheel drive failed to work, causing the car to slide on roads. had to buy snow chains to get the car to a dealer. it took two visits before dealer could diagnose problem and replace a 4x4 electronic shift module part # 2c5z*7e453*bd. | |||
| 10/17/2003 | 18000 | 2 | 05/20/2001 |
| My 2002 ford explorer xlt has expierenced all the power train problems that i ahve found on this site.my dealer ahs been admirable in trying to resolve these problems but it seems we get one fixed and another starts.the firs was the transfer casr had a shutter in it between first and second gear , then the rear end had a bad bearing, then the left rear axle had a bad wheel bearing, then the vehilce was staying in four wheel drive all the time, this happened on a trip this fall bare ground. then the latest is the transmision is going to neutral at stop signs and red lights by itself. the vehile then sits and revs until with a bang the transmisson engages again. *ak | |||
| 12/04/2003 | 18882 | 1 | 06/18/2001 |
| 2002 ford explorer 4x4 straining and banging sounds in drive train when in 4x4 mode and when cornering in this mode causes vehicle to become hard to steer and can feel vehicle shudder as banging occurs. was taken to greiner ford on 12/04/03 the day problem started and was told by service advisor jim feiler that ford technical support has been advised of the problem and that they do notice all symptoms i brought vehicle in for but they do not know what the problem is and thus are not authorized by ford to repair even though vehicle is still under full warranty. i was then told they feel vehicle is safe to drive which i feel is interesting since they acknowledge they unit has a drive train problem but do not know exactly what the problem is, so how can they be sure it is a safe vehicle. *la | |||
| 03/08/2003 | 46905 | 1 | 10/24/2001 |
| It was during the fast freeze when this incident took place. we went from 45 degrees to 20 degrees with in 2-3 hours. it was raining at first then switched to ice & snow. we put the 2002 ford explorer in 4x4 drive due to the weather conditions. as we were entering the express way we loss control of the truck only going 28 miles per hour. we spun out of control and hit the guard rail. it was as though we had no 4x4 drive. we called the police to get a accident report for our insurance. we then took the truck a week later to martin buick to fix the body damage to the left side of the truck. they took the truck to lasko ford across the street to work on the 4x4 system. they took the clutches out and drained the transmission fluid. they found damage to the clutches. these parts were blackened and glazed over. they said that this looks like wear and tear for this truck and that the truck was not maintained. we regularly changed fluids and the manual states that the truck does not need maintenance until 150,000 miles. i asked how could a new truck have so much damage to the 4x4 and they said that it must have been in 4x4 wheel drive for a long time. i know and so do my passengers that this is not true. the dash board always indicated 2 wheel drive not 4x4 unless i put it in 4x4. the automatic 4x4 never turned on the 4x4 drive i have always had to put it in 4x4 if i needed to use it, which has only been one other time. so for a truck that is one year old and only been driven in 4x4 wheel drive twice there seems to be an awful lot of damage to my clutches and my fluid so burnt. the four wheel drive on this truck. i will have the module that controls the control trac 4x4 wheel drive system tested to see if it fails to activate or de-activate the 4x4. then i would like ford to fix the problem out of their own expense and stop giving their clients the run-a-round and to reimburse me for my time and expenses. *jb | |||
| 11/25/2002 | 06/01/2002 | ||
| While driving approx. 40 mph, vehicle suddenly went into 4 wheel drive low range. occupant was wearing seat belt and car came to an abrupt stop. accident was avoided due to light traffic this day. car is @dealer 4 repair. dealer claims computer that sends signal to 4 wheel drive transfer case failed due to cold weather and sent faulty signal to engage 4 wheel drive into low range. temp was 40 deg. that day. i am concerned about the stress put on all of the internal drive components due to this sudden engagement. dealer says they checked for outside damage, but damage will most likely be internal i.e. transmission, transfer case, shafts, engine, drive assemblys. the day b4 we traveled on the interstate at speeds between 60-70 mph. if this had occured at this speed it would have been much worse. wife went forward during engagement and strained her shoulder. she was wearing her seat belt though. dt | |||