Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SEAT BELTS - FRONT - RETRACTOR | |||||
| 042421 | 06/07/2005 | 051611 | 10014138 | Safety belt retraction speed. *tt | 04/28/2005 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 07/27/2011 | 120400 | ||
| 2002 ford explorer lf seatbelt buckle pretensioner bad. airbag light continued to illuminate after two replacements of over 300.00 ea. safety issue? | |||
| 10/23/2003 | 24963 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated the air bag light keeps coming on. the dealer stated it was the seat belt pre-tensioner. the first time it was replaced under warranty, but that failed. the contact has had it replaced three times. this has all been for the front passenger seat. the contact feels this something that should continue to fail. the failure mileage was 24963 and the current mileage was 80000.rl | |||
| 01/07/2004 | 11000 | 1 | |
| 2002 ford explorer front out seat belts do not retract in cold temperatures. i took the vehicle multiple times to the ford dealer and contacted ford customer service and nothing has been done to correctly remedy the situation. at one point the dealer to get rid of me he installed low-friction teflon tape on the d-ring but that did not help at all. the return spring is too weak to carry the load. this is a safety item because the webbing is catching on to the door as it is closing causing the seat belt webbing to fritter and eventually to tear into pieces. please look and investigate this matter immediately. if this complaint does not require full fledged recall, i am willing to get the dealer to replace front seat belts at ford expense. *tr | |||
| 02/25/2009 | 85000 | 1 | |
| Broken rear coil springs on 2002 ford explorer xlt, 85000 miles. also need front and rear wheel bearings, seat belt tensioner, emergency brake repair. *tr | |||
| 03/15/2008 | 40000 | 1 | |
| When i tried to remove my key from the ignition, the entire ignition cylinder came out!! my car had to be towed and have a new cylinder installed! a year later, it happened again!!! so i have had to replace my ford ignition cylinder twice and my car only has 60,000 miles on it now---so probably had only about 40,000 miles the first time it happened and 50,000 the second time. also-- now my fuel gauge says empty all the time, even after i just filled it with gas! and it's too expensive to fix! i did get the driver seatbelt fixed, because it didn't tighten, but now it's too hard to pull out and use! lastly, both inside mirror covers have just cracked off when lifting open, and i can't afford to replace both of the entire visors! we have 3 fords and this is the only one that's ever had problems. dates are spread out so it's too hard to complete that part of the form below. *tr | |||
| 11/21/2008 | 76000 | 1 | |
| The rear restraining device (seat belt) on the drivers side stopped working, in that it no longer has the locking mechanism/action. this occurred while driving in a residential neighborhood with the seat belt being used by my infant son's car seat base. *tr | |||
| 04/01/2006 | 60000 | 1 | |
| We have a 2002 ford explorer. the airbag warning light is on and stays on. it's been like this for a while now. i never thought much of it until i got online researching it and found that not only that it is a common problem, but a very dangerous situation. apparently the airbags will not even work. from what i found the problem has to do with a cable that connects the seatbelt locking mechanism to the srs system is to short also a possible problem with a clockspring. by doing something as little as moving the drivers seat all the way back can trigger the warning light because the cable is to short. i learned this mostly through people over the internet who took there vehicles to ford dealerships and was told that was the problem. i called ford to see if there was a recall on it or if they would fix it. no recall and won't pay to fix. ford knows about the problem and knows what the problem is. i read that ford sent a memo out to it's dealerships telling them about the problem had a memo number forgot to write it down. this vehicle is a family vehicle and that's the primary reason we bought it. i would think that this being such a serious safety issue that ford would fix no problem, but at the very lest somebody should be able to make them fix this. i don't know what are the parameters for a recall to be issued, but i do know that if this does not call for one then who or what is the nhtsa for. i guess it takes a lot of people getting hurt or dyeing for something to be done. *tr | |||
| 10/22/2008 | 47600 | 1 | |
| Tl*the contact owns a 2002 ford explorer. the contact stated that the air bag indicator remained illuminated. the dealer stated that the seat belt latch system does not work and they are charging him to diagnose and repair the failure. the contact stated that it is a safety hazard that the seat belt does not work. the failure and current mileages were 47,600. updated 12/10/08 *cn both of the rear springs broke and the rear axle bearing was bad. updated 12/16/08. *jb | |||
| 01/01/2007 | 40000 | 1 | |
| On my 2002 ford explorer suv i have had to replace 3 of the 4 wheel bearings and hub assemblies(approx $250 each), with the 4th not far behind. i have also had to replace the 4-wheel drive module(approx $400-$500). i have had problems with the rear window motors going bad and having to replace these too. the air conditioning unit has stopped working. the passenger air bag dummy light has come on for no reason. the seat belt warning chime often comes on and will not go off, even though you have buckled your seat belt. you have to slam the buckle into place for it to go off and sometimes this does not work either. the transmission is now making a lovely clunking sound when shifting from park to drive and when you try to put it back into park, it does not want to. you have to put it up to park as far as it will go then go back to neutral and then into park from there. we have replaced the emergency brake shoes on both sides because they were completely worn off even though we do not use the e-brakes. these problems are just piling up one after another. i went to an internet site that has complaints about vehicles and found that there are hundreds of others with the same problems on their 2002 ford explorers of all kinds (xl, eddie bauer, special edition, etc.). why hasn't ford done any recalls for these problems? does it require multiple injuries or even death for them to take responsibility??? *tr | |||
| 08/18/2006 | 70000 | 1 | |
| I took my 2002 ford explorer in for service and requested them to fix the airbag system. i was advised there is a faulty seat belt pretensioner sensor that works with the airbag system. i was told there is a service notice from ford, but not a recall. repair was only covered under bumper to bumper warranty. *nm | |||
| 11/01/2005 | 45000 | 2 | 11/01/2002 |
| I bought a 2002 ford explorer eddie bauer in nov 2002. around oct 2005 my airbag light came on and i was due for an inspection. i took it into a ford dealership and they diagnosed it as a faulty seat belt...the seat belt worked fine, it even continued to lock-up during moderate braking. this cost me over $300. not a month went by and the airbag light came on again. i called the ford dealer, explained the problem and they told me that if it was determined it was a new problem i would be charged for that expense as well. i just can't believe that the light would come on after being fixed so soon. *jb | |||
| 05/01/2002 | 1 | 04/19/2002 | |
| Dt: 2002 ford explorer. on vehicle the shoulder harness on the driver and passenger side wear through the plastic trim on the pillar, and it caused the edge of the seat belts to fray. dealership replaced the seat belt and trim, and it recurred within a few weeks. contacted the dealership, and currently vehicle was out of warranty. when the edges of the seat belt frayed the consumer was concerned that the seat belt will tear all the way. *ak (11/08/05) *sc | |||
| 09/21/2005 | 1 | 08/05/2002 | |
| Dt: 2002 ford explorer. the consumer states airbag light on flashed on dashboard 3 times and then it stayed on. the consumer took vehicle to the dealership and the dealership told the consumer it was related to the seat belts. this has been occurring for 1 week. the consumer contacted ford manufacturer, and they told her they never heard of such a thing. they stated they were not aware of any complaints regarding this problem.*ak the dealer repalced the tensioner. *jb | |||
| 11/12/2003 | 20392 | 2 | 07/27/2002 |
| Problems with the transmission, rear axle and seatbelts. (nar) *mr transmission problem was found out to be a problem in the rear differential. vehicle was serviced also for parking brake not locking in position. also, consumer encountered a problem with right rear hatch guide for door pin coming apart, and trim on driver's seat bottom was coming loose. in addition, air bag light on dash kept coming on and stayed on. *la *cb | |||
| 12/01/2001 | 0 | 10/30/2001 | |
| Front driver and passenger side seatbelts are rubbing against the molding where the shoulder harness is mounted. the edge of the seat belt is cutting into the molding creating grooves in the molding and possibly damaging the seat belt. | |||
| 09/22/2002 | 1 | 11/01/2001 | |
| The seat belt arrestor charge inadvertently fired when the vehicle was being shifted from park into reverse. the firing of the charge filled the vehicle interior with smoke and has rendered the driver's seat belt unusable until repair can be made.*ak | |||
| SEAT BELTS - FRONT | |||
| 03/04/2007 | 73000 | 2 | 07/13/2002 |
| Tl*- the contact owns a 2002 ford explorer. the airbag warning light remained illuminated. the dealership informed the contact the driver's front seat pretentioner upgrade harness needed to be replaced. the dealership made the repair. the airbag warning light no longer illuminated. the current mileage was 73,000. *ak update 4/23/07 *tr | |||
| 01/26/2006 | 85000 | 2 | 07/01/2001 |
| Dt*: the contact stated the air bag light intermittently illuminates. the vehicle was seen by a dealer. the service department determined both front seat belts needed to be replaced due to the integrated air bag/seat belt system. the entire front seat belts were replaced accordingly but the air bag light later illuminated. the vehicle was taken back to the dealer. the service department suggested replacing the seat belts again. updated 3/3/2006 - the consumer has also had to replace the rear washer motor, odometer and has had problems with the automatic door locks. *nm | |||
| 10/03/2005 | 61056 | 1 | 12/06/2001 |
| I have a 2002 ford explorer. my airbag warning light notified me of a problem. when i took the car into the dealership, they said that both front seat belt pretensioners needed to be replaced. i just find it odd that they would both happen to break at the same time. it sounds more like defective parts.*jb | |||
| 01/03/2005 | 1 | ||
| 2002 ford explorer driver side seat belt stopped working.***no answer required***. *mr *jb | |||
| 05/14/2002 | 1 | ||
| While driving at 45mph, was involved in a rear end collision. upon impact, none of the air bags deployed. *ak the sensor was bent up and sideways. the seat belt allowed consumer to slide under. both knees hit the dashboard. consumer suffers from upper and lower back pain and sore knees. consumer is not sure if there is an airbag in the vehicle. *jg | |||
| SEAT BELTS - FRONT - ANCHORAGE | |||
| 05/14/2002 | 1 | ||
| While driving at 45mph, was involved in a rear end collision. upon impact, none of the air bags deployed. *ak the sensor was bent up and sideways. the seat belt allowed consumer to slide under. both knees hit the dashboard. consumer suffers from upper and lower back pain and sore knees. consumer is not sure if there is an airbag in the vehicle. *jg | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| 06/27/2002 | 1 | 05/01/2001 | |
| Drivers side saftey belt has broken too, air vent has broken too, sunroof design problem too, fuel pump failed at 14000 mi too | |||
| 07/04/2001 | 1 | 06/01/2001 | |
| The locking mechanism for the shoulder restraint (right side) fell off. *ak | |||
| SEAT BELTS - FRONT - RETRACTOR | |||
| 03/09/2007 | 1 | ||
| The ford dealership in guam said i needed a new seat belt retractor and ordered it. that was in march 2007. it is now july 2007. if this is a safety issue then why is it so slow. *ak | |||
| 12/01/2006 | 54000 | 1 | 05/29/2001 |
| Recently the air bag warning light came on indicating a problem with the air bag system. also, the driver's seat belt would not retract when the driver exited the vehicle. the onboard computer indicated a code of 33 in memory. this indicated that the mechanism under both front seats was faulty. this problem would have caused the air bags to deploy unnecessarily or not deploy at all. the faulty seat belt retractor would not have prevented the driver from being thrown forward in the event of a collision. the warning light was intermittent at first and eventually stayed on so there was 55,000 miles recorded when i finally took the vehicle to our dealership. the owner's manual revealed that the supplemental restraint system (srs) is warranted for 5years/50,000 miles, so i realize that it was beyond the warranty period. however, this is my concern and complaint. the srs is probably the most important safety system in a vehicle and should not require these types of repairs just 6 months and 5,000 miles after the warranty expires. this system should last for the life of a vehicle unless the vehicle is involved in a collision. no one should have to be concerned that their srs system will fail after the warranty expires. i am not a mechanical engineer, but these parts must not have been manufactured properly. if they were, they would not have failed. as was stated above, this explorer was totally redesigned and sent to the dealer showrooms prior to the start of the 2002 model year. were things overlooked or not done properly just to rush this totally redesigned explorer to the dealer showrooms? if this was the case, should there be a recall for this model year in order to check this problem and ensure there are no safety concerns? the cost of these repairs is the minor issue of my complaint. the major issue is the safety of the driver and passengers. safety problems with a vehicle will cause serious repercussions for the company. | |||
| 11/08/2006 | 60000 | 1 | 01/01/2003 |
| Dt*: the contact stated the airbag light illuminated without incident. the vehicle was taken to the dealership, where it was determined the front seat belt retractors needed to be replaced. | |||
| 07/21/2002 | 4 | 11/01/2001 | |
| The front passenger-side seat belt unit locks up in fully retracted position, rendering it totally unusable.*ak | |||
| SEAT BELTS - REAR | |||
| 01/04/2005 | 43000 | 2 | 08/23/2003 |
| Over time noticed jerking while upshifting. loud winding noise at high way speeds when on gas pedal. drive mostly highway and still extremly poor mpg. 9.8-10.6mpg average on highway! also passenger side rear seat belt does not retract. had replaced under warranty. still have the problem. *ak | |||