Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK - ABS WARNING LIGHT | |||||
| 17215 | 09/01/2003 | 10004076 | The amber anti-lock brake system (abs) warning light on with diagnostic trouble codes c1235, c1236/c1237 stored in memory. *tt | 11/17/2003 | |
| 16918 | 06/01/2003 | 10002629 | Anti-lock brake system (abs) indicator lamp on with codes c1235 and c1236 or c1237. *tt | 09/09/2003 | |
| SERVICE BRAKES, AIR - ANTILOCK - INTERCONNECTING ASSEMBLY(WIRING) | |||||
| 14903 | 05/01/2001 | 620181 | Information regarding trailer wiring - brake controller connector location. *tt | 07/19/2001 | |
| SERVICE BRAKES, AIR - DISC - ROTOR | |||||
| 15248 | 09/01/2001 | 625792 | Some owners may notice a knocking noise from the rear of the vehicle when the brakes are applied. *tt | 12/03/2001 | |
| SERVICE BRAKES, HYDRAULIC | |||||
| 16926 | 06/01/2003 | 10002637 | Stability assist (advancetrac/ivd) systems may not be recalibrated properly using wds. *tt | 09/09/2003 | |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||||
| 14896 | 05/01/2001 | 620214 | Some vehicles may exhibit an error indicating that there is no communication or return diagnostic trouble codes (dtc) that are not related to the anti-lock brake (abs) system when retrieving dtcs from or attempting to view pids in the abs m | 07/20/2001 | |
| 14723 | 03/01/2001 | 619473 | Some vehicles may exhibit a tinny rattle noise coming from the center steering column area while driving over bumpy roads. this may be due to a frequency being induced into the brake shift interlock (bsi) switch pintle, creating an audibl | 06/01/2001 | |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT | |||||
| 14933 | 05/01/2001 | 620229 | Some vehicles may exhibit a yellow four wheel anti-lock brake (4wabs) lamp illuminated and a diagnostic trouble code (dtc) b1342 (anti-lock brake control module failure) in self test. *tt | 07/23/2001 | |
| 14900 | 05/01/2001 | 620216 | Some vehicles may exhibit an anti-lock brake system light on with diagnostic trouble code c1230 and / or c1237 from the anti-lock brake system. *tt | 07/20/2001 | |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE | |||||
| 03263 | 07/05/2003 | 10008281 | Anti-lock brake system (abs) lamp illuminated and diagnostic trouble code (dtc) c1235, c1236, c1237 on vehicles with differential-mounted rar wheel speed sensor. *tt | 07/26/2004 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||||
| 15910 | 05/01/2002 | 637803 | Concerns with brake vibration, roughness and / or grinding noise, and excessive brake rotor corrosion. *tt | 12/06/2002 | |
| 14894 | 05/01/2001 | 620212 | Some vehicles may exhibit a repetitive thump / knock noise from the rear which is proportional to wheel speed when brake. this may be caused by the initial finish / spiral cut of the rear break rotor(s). *tt | 07/20/2001 | |
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE LIGHT | |||||
| 02176 | 09/02/2002 | 10008580 | Lamp-brake-invadvertent disabling of brake shift interlock. *mj | 08/05/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||
| 04/12/2003 | 19000 | 1 | 10/29/2002 |
| While pulling into parking space (right) in parking garage my explorer experienced a sudden accleration-at full throttle (snapping the steering wheel to the right) (extremely loud revving, whining and another sound like a bad belt screech all at the same time) before the crash. no brakes (pedal went to the floor). crashed into steel i-beam bending it and cracking concrete pillars. no airbag on impact. | |||
| 02/12/2002 | 10/29/2002 | ||
| While pulling into parking space (right) in parking garage my explorer experienced a sudden accleration-at full throttle (snapping the steering wheel to the right) (extremely loud revving, whining and another sound like a bad belt screech all at the same time) before the crash. no brakes (pedal went to the floor). crashed into steel i-beam bending it and cracking concrete pillars. no airbag on impact. | |||
| SERVICE BRAKES, AIR - ANTILOCK - ABS WARNING LIGHT | |||
| 05/12/2006 | 50000 | 100 | |
| My 2002 explorer is also having the same problems which have been previously noted by other explorer owners. the whining when reaching 50-60 km/hr, which goes away when you take your foot off the gas, the slipping and shuddering of gears and sometimes passing gear never kicks in, the abs light comes on (usually after the truck has warmed up and it doesn't seem to happen when the weather is really cold), the abs is now starting to act up, wherein it randomly activates itself even while on dry pavement and the brakes feel mushy when this happens. now the locks are randomly not working. i would like to share one instance about the passing, shuddering, slipping was when i was traveling on the highway with my kids, i pulled out to pass, and when i stepped on it the truck shuddered so hard, that my daughter, who was coloring a mother' day card, actually scribbled when it shuddered, if that makes any sense. she was po'd at me asking me why did i do that and now her card was ruined. we have had the transmission in for service and were told nothing was wrong. we had the transmission fluid changed and the truck worked fine for about 2 weeks and then back to the same old problems. my husband and i are seriously considering trading this piece of crap vehicle off and we have decided that it will only be imports from now on. ford needs to wake up and start fixing all of these problems or they will be finding themselves bankrupt in no time. i was brought up as a kid in fords; 67 t-bird, ford ltd, 1/2 ton truck, 3/4 ton truck, 78 ford t-bird, ford taurus, my first car being a mercury lynx, then a 93 ford festiva, hubby owned a 93 ford ranger 4x4, 98 windstar, my mom owns a 96 explorer and so on. my friend just got rid of her 2000 explorer which she lovingly named her 'ford exploder'. thanks for listening to my rant and i really hope that with everyone's input that something can be done about this. *nm | |||
| 06/23/2004 | 1 | ||
| 2002 ford explorer 1. abs sensor light came on in march 2003. took car to ford dealership and they replaced it. abs light went out for a short time. then, aug, 2003, abs light came on again. took into a dealership, they replaced the sensor. abs light went out. but it came back on again soon afterward. in the meantime, my warranty expires. 2. failure to adequately diagnose this problem in the first place has lead to a bad rear hub assembly. now i have a repair outside my warranty that should have been taken care of in the first place. 3. ford refuses to acknowledge responsibility for their faulty problem. they require that i pay for a diagnosis to find out what the problem is. being that this is related to something that they have a history on during my warranty period, they should be responsible for the repairs and costs. *ak | |||
| 08/01/2003 | 4 | ||
| Abs light on. it has been repaired 3 times under warranty and now is on again. the light came on at 43,000 miles.*ak | |||
| 07/15/2003 | 20000 | 5 | |
| Anti-lock brake light comes on and you lose anti-lock brakes. the brake pedal pushes to floor was repaired 4 times already. in addition, the airbag is not operating, 2002 ford explorer xls. *la | |||
| SERVICE BRAKES, AIR - ANTILOCK - CONTROL UNIT/MODULE | |||
| 05/11/2002 | 15000 | 07/13/2002 | |
| Excessive problems with transmission jerking, and shifting problems, purchased vehicle as brand new after 4 months contacted dealer where care was purchased regarding problem. brought vehicle in at least twice before problem was found.the transmission was replaced has since had the same problem along with other problems, vehicle stalling while driving, cd player power shuts off. rattling when hitting brakes. filed a complaint dealer refuses to buy car back ask me to trade car in with more money down. the dealer repair persons confirmed that they have had replaced at least 10 transmissions on the same style vehicle prior to my visit and recognized a pattern. but nothing has been done!! | |||
| SERVICE BRAKES, AIR - DISC - PADS | |||
| 01/11/2003 | |||
| My car was serviced in jan'03 including front/rear brakes. i noticed the same day of the service a noise whenver you would apply the brakes. i took the truck back to the dealership several times only to have the gestimate the problem to having them take car rides w/me to hear the noise only to date not being able to identify or diagnose the problem. it is now almost a year and a half later and my truck is still making the same noise. | |||
| SERVICE BRAKES, ELECTRIC | |||
| 12/15/2009 | 228000 | 1 | |
| My cars cruise control failed to disengage when i applied the footbrake, pushed the off switch, the gear shift would not move and the key would not turn off. the car was checked by police and when it was tested they were unable to find a fault in the failsafes however they are still suspicious of the vehicle. i had to call police and was in a runaway car on the freeway for 30mins. when i hit a median strip i lost enough speed to be able to use the little braking power i had left, as each time i applied the brakes the engine would accelerate back to the set sped and the brake pedal became hard to push. when i stopped i also pulled the handbrake as ordered by the police over the phone to avoid a headon, the left shoe of the handbrake snapped and the car skidded to a stop. the police disconnected the battery when they did testing. so i've been told any fault codes or faults either with the cruise control or the ecu may now be lost. ford are claiming this could never happen, but im starting to read on other sites the same things are happening to other people. i could be dead along with alot of other people that day. the police also had issues moving the gear shift that day on my car to get it onto a tow truck, so its not just the driver. *tr | |||
| 02/18/2007 | 1 | ||
| Paint is blistering and chipping on the hood and fender of my 2002 explorer. abs light comes on and airbag light stays on. *tr | |||
| 06/20/2008 | 160000 | 1 | |
| 2002 ford explorer, o/d light is blinking, check engine soon light stays on continuously. rear end makes noise, abs light stays on. truck shifts hard from reverse to forward. shifts hard and makes cluncking sound from 2nd to 3rd gear and will not go in to over-drive at all. *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 05/03/2009 | 104000 | 1 | |
| Heard a grinding noise coming from the rear of the vehicle, had brakes changed, noise continued. found out it was the driver side wheel bearing and the passenger side front both going bad. repairs not done too expensive. *tr | |||
| 09/07/2008 | 111000 | ||
| Tl*the contact owns a 2002 ford explorer. while approaching a stop at approximately 35 mph on normal road conditions, the brake pedal extended to the floor when it was depressed. the engine idled roughly and the check engine warning indicator illuminated on the instrument panel. the indicator remained lit until the engine was turned off. when the ignition was started, the engine would automatically idle without acceleration. the failures occurred on a separate occasion. the vehicle has not been repaired and cannot be driven. the contact was concerned of the safety risk involved. the vin was unknown. the failure mileage was 111,000 and current mileage was 114,000. | |||
| 07/10/2003 | 1 | ||
| Purchased a 2002 ford explorer in 2003 with 30,000 miles on it. almost instantly a humming noise came from what i think is the front driver side, may be more areas, and was unsure what to do with it. replaced brakes a few years later and mechanic told me bearings were warped and needed to be replaced. i asked the mechanic what the consequence would be if no repairs were made and he stated none. i read a message board about the 2002 explorer and this seems to be an issue for many owners. i also researched the consequence of a bearing not being replaced and the consequences can result in death. please take the time to research this issue before someone really gets hurt. *tr | |||
| 11/30/2006 | 60000 | 1 | 11/01/2002 |
| Dt*: the contact stated the brakes failed, which caused an accident. the brakes were inspected about one month prior to the incident, and the pads and brakes were did not display any problems. the brakes failed and the vehicle had not been to a service dealer to determine what caused the failure. a police report was taken, and no injuries were sustained. | |||
| 03/31/2006 | 49933 | 1 | 01/01/2002 |
| Dt*: the contact stated while driving 10 mph the brakes failed. when the brakes were applied the pedal went to the floor. the emergency brake was used to stop the vehicle without incident. there were no indicator lights on prior to the failure. neither the dealer nor manufacturer has been alerted. | |||
| 12/29/2005 | 69000 | 1 | 12/29/2001 |
| 2002 ford explorer emergancy brake failure. 1) pa state safety inspection was performed at ford dealer. 2) drum brake linings were found in total seperation from metal shoes. condition is likely due to a combination of corosion and lack of adhesive between lining and metal shoe. 3) per the ford dealer's disccovery and sugested repair... the emergancy brake and drum/rotors were replaced. ford did not take liabiity or cover the expense. (old parts are available upon request). *nm | |||
| 09/13/2005 | 1 | ||
| After bringing my car to the dealership, i was informed that i needed back brakes. i took the car to my mechanic and he informed me that my brake pads and rotors were completely rusted through and rotted. this could have potentially caused the car to become unable to stop. i had to replace all four brakes (routine), brake pads, and rotors. my car only has 40,000+ miles on it. *nm | |||
| 02/09/2005 | 9000 | 4 | 04/01/2003 |
| Several problems - at 9,000 miles my brakes went and had to have my rotors resurfaced by 23,000 miles my rear brakes were completely gone and my front brakes were nearly gone. this cost me over $1,000 to repair. at 25-27,000 miles my vehicle would not change gears properly. going in reverse the vehicle would bang into gear, then going from park to any gear this would happen. on level ground and on hill. the dealership said they guessed at the problem and fixed something in the transmission. at 32,000 miles the piece of plastic under the liftgate window completely cracked. since under warranty the dealership is fixing this. there has been a whining noise while using the gas pedal for some time that the dealership can not recreate.... i expect that to go wrong as soon as my warranty expires. i think you only get 36,000 mile warranty because they know the vehicle will fall apart after that!*jb | |||
| 1 | |||
| Fax follow-up ltr fm landy johnson iii (ca) submission of 20 copies of complaints filed w/nhtsa re brake problems w/the 2002 ford explorer; reply to pasadena dist ofc.*mr the consumer experienced problem with the brakes. the consumer returned the vehicle to the dealer. *ts *nlm | |||
| 07/15/2002 | 3 | 01/05/2003 | |
| When the consumer applied the brakes, the pedal went to the floor. *nlm *ak *scc. the vehicle experienced failure on 3 separate occasions, the dealer replaced the calipers and the front and rear rotors. *jb | |||
| 07/28/2002 | 1 | ||
| Letter from landy johnson, iii (ca) concerning brake system failure. consumer requested a full refund. *jb......*ak | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 03/31/2008 | 1 | ||
| Problems with this explorer over my ownership include: -rear glass replaced -front brakes replaced -rear wheel bearings have required replacement, -parking brake issues, -new tires, etc. *tr | |||
| 03/10/2008 | 35000 | 15 | 08/01/2003 |
| Where to start... broken cruise control, headlight switch has a short, driver side passenger window doesn't roll down, trouble going into gear, car suddenly dies at interstate speeds, loud grinding sound from the engine bay (like an electric knife sharpener) that is getting increasingly more frequent, service engine soon light will not go off, brakes squeal and don't stop the vehicle properly, support for the hatch (which is cracked 8 inches or so in two places) doesn't lift hatch completely, and the fuel economy is down to 4-6 mpg in the city. i hate it! i don't feel like my girlfriend is safe driving it, and i think ford should be forced to make their wrongs into rights! *tr | |||
| 02/17/2008 | 74935 | 1 | 10/19/2002 |
| After normal driving i began to hear a loud grinding and humming noise coming from the rear drivers side tire of my 2002 ford explorer. after going to my mechanic he had said my rear bearing and hub are bad which also made my rear tire unstable. he began to tell me it is a major problem with this vehicle and the bearings, hubs, and brakes were defective due to the fact that they cannot handle the braking load of this vehicle. after researching the problem online it would seem he is correct. this is a major safety problem in that all the bearings and hubs eventually go bad and can fail at anytime making the tires unstable and could fall off during driving. this is obviously a defective design and /or parts installed in this vehicle. there are many complaints of the same events happening to other owners. since this is a major safety issue and a very expense fix for unsuspecting owners i hope you look into this issue and make ford issue a recall. thank you. *tr | |||
| 01/07/2008 | 75000 | 2 | 08/01/2006 |
| 2002 ford explorer front and rear wheel bearing replacement. back right wheel bearing failed causing damage to the axle, breaks and wheel drum. front left wheel bearing failed. in both occasions noises were heard. in regards to be back wheel bearing the tire almost came off and the wheel froze. this occurred while on a major interstate traveling at a speed of 65 miles an hour. back wheel bearing, axle, drum and brakes replaced at a ford dealer, costing over $1700 dollars. front wheel bearing began making a thumping noise and was replaced at a local mechanic costing $500. in contacting ford i was told there was nothing they could do. *tr | |||
| 06/10/2007 | 1 | 10/10/2003 | |
| I own a 2002 ford explorer xlt, i have had problems with my abs light coming on and my brakes not working correctly, they pulsate as if they are trying to engage even when it is 90 degrees outside and completely dry. nothing upsets me more than having to put on my brakes and having the feeling they are not going to work. this puts me in danger as well as those who own this model. i am scared to drive it anymore. i am asking for help here before i kill myself, my family or some random person because of faulty brakes. i don't think i should have to pay out of pocket for faulty abs problem that ford has screwed up on. below it asks for an incident date, let me tell you there have been several times in which they kick on and it feels like i'm not going to stop!!!! why does there have to be a death before these companies finally recall and fix the problem?? *tr | |||
| 02/23/2007 | 58800 | 1 | |
| Tl* the contact owns a 2002 ford explorer ltd. the abs light continued to illuminate. the failure mileage was 58800. the dealer informed the contact that they didn't have the part to repair the vehicle. also, the dealer stated that they were unable to diagnose what was causing the abs light to stay on continuously. the dealer called ford , and they were researching the cause of the failure. the current mileage was 60000. *ak | |||
| 07/01/2006 | 61230 | 1 | 03/12/2002 |
| Explorer makes whining noise in rear end at speeds between 45 and 70 mph. the abs light stays lit continuously even after having the brake system services. have also had front wheel bearings replaced all this since the vehicle reached 60,000 miles it now has 86,000 and mechanic says it need a new rear end. *jb | |||
| 04/01/2006 | 8 | ||
| 2002 ford explorer. abs light came on intermittently beginning in 2005 only after extended trips (about 60+ miles), then came on and stayed on in 4-2006. the abs sensor and brake switch had to be replaced. my mechanic said ford had a recall. but when i contacted the dealer, they said it was only on a certain truck. *jb | |||
| 06/09/2006 | 1 | 11/03/2005 | |
| On or about november 3, 2005, i purchased a break model used ford explorer xlt 2002 from norm reeves honda car dealer in cerritos, ca. the car had 78,000 miles on it at the time of purchase. i signed the papers and took the possession of the car. it has not been more than 2 months that the car started giving me trouble on the pick up of the speed, transmission, gear adjustment, over use of the gas, difficult high altitude driving even after change of gears, air suction into the engine and transmission, accelerator and signs like service engine soon on the front panel, although i have been getting regular lube and tune on the car after every 3000 miles. while driving the, occasionally, the car gives a thundering noise on the tires as if it is dragging itself and running on the road. this makes me fear that my car is not safe for me to drive! the norm reeves honda super store car dealer knew that the car is defective and they simply wanted to get rid of a used 2002 ford explorer xlt vehicle from the fleet as they primarily sell honda cars and similar vehicles. despite repeated requests, the norm reeves honda super store and their sister company ford of cerritos refused to provide service on the car since i stopped payments on the car loan. other ford car dealers have test driven this car and observed the same defects as i have mentioned. my purpose of writing this complaint with the nhtsa is to request the intervention of nhtsa immediately as the questioned vehicle is likely to endanger my life on the local roads and/or on highway/freeways. due to major defects in the car, i can meet with a serious accident and can be crippled or suffer such pecuniary losses that are irreplaceable and/or i can die also with out any fault of mine. please recall firestone tires v. ford motor company case law. criminal charges against norm reeves honda, ford of cerritos and their ceos to follow. please contact me and the dealers asap. respectfully submitted, amardeep singh gill. *nm | |||
| 12/26/2005 | 70000 | 1 | 03/10/2002 |
| Ford explorer 2002 2 wheel drive was driving at 65 mph on freeway. a car cut off the ford and anti lock brakes were applied. brakes locked and driver lost control of suv. suv rolled over and off the freeway. side air bags and front air bags did not deploy. *jb | |||
| 10/18/2005 | 1 | 02/04/2005 | |
| When we first bought our 2002 explorer xlt from finks used car lot in zanesville ohio it had about 22 or so thousand miles on it and we requested a check up on the vehicle. the back hatch brackets was replaced, and the back wheel brakes were sticking and burning, locking up. that problem seemed to be fixed. then the antilock brake system light started coming on and the front brakes seemed to be grabbing....just last month. i had the cruise control set on the vehicle once and it smelled like something smoldering so i shut it off and it hasn't been on since. i called the ford garage to ask if my cruise control was on the fire hazard list because the vehicle was built in 2001. i was told if i did not receive a letter in the mail it wouldn't be replaced. this vehicle was still under warranty when i bought it. so far i am getting nothing but the back hatch brackets replaced. the vehicle was parked and it now has 29,956.0 miles on it. i am driving my 1995 auto with 122,000 miles on it waiting for winter and graduation from college. i am afraid the brakes are going to lock up in the winter and send me sailing. i want to know if there have been any other complaints on this explorer built in 2001 that is a 2002 explorer. *nm | |||
| 01/10/2005 | 1 | ||
| Steering column broke while driving. consumer applied the brakes, and the pedal went to the floor. consumer lost control of the vehicle, and it crashed into a guard rail. upon impact, both air bags failed to deploy. driver sustained minor injuries, and went to the doctor on her own. vehicle was towed, and totaled out by the insurance company.*ak | |||
| 12/10/2004 | 4 | ||
| This vehicle experienced multiple problems, and the dealer was aware of the problems. consumer applied the brakes, and the pedal went to the floor. vehicle swayed from left to right on its own. consumer was able to maintain control of the vehicle. also, door rubber panel failed to stay attached to the door. mechanic determined that the brake problem could not be duplicated,and vehicle was operating as designed. however, the rubber panel was adjusted properly by the mechanic. consumer informed the mechanic this problem still occurred. *ak | |||
| 08/28/2004 | 29000 | 1 | |
| There would be a thumping noise coming from the abs when in use. please provide more information. *jb | |||
| 08/17/2004 | 30000 | 3 | 10/13/2002 |
| Abs light was on. also, back axle was replaced. currently, the abs light was on again. *ak the abs light was on a total of 3 times. *tc | |||
| 06/08/2004 | 34000 | 2 | 09/25/2002 |
| Abs warning light had been coming on periodically, thus losing abs. after a few weeks, the light was off, but my abs kicked in on dry pavement, making it difficult to stop. this happened a couple of times. car only had 38,000 miles. brought it to dealer. they diagnosed it as a faulty sensor on one of the tires...since i was out of warranty and this was an item which takes wear and tear , ford would not assist in the payment at all. dealer also stated that it was not a safety issue, however, if it was an emergency braking situation i do not feel that i could have stopped in time. *jb | |||
| 08/29/2004 | 1 | ||
| My abs light came on. when serviced, they said a speed sensor needed to be replaced. of course this occurered one week following the expiration of the warranty. talking with others, this seems to be an often occurance, and seems to be a defect. some poeple have had their's replaced several times within a year.*ak | |||
| 08/03/2004 | 29607 | 2 | 08/31/2002 |
| Abs light illuminated. speed sensor found defective. this occurred twice, first on 9oct03 @ 29607 miles, second on 3aug04@44202 miles.*ak | |||
| 06/22/2003 | 8000 | 10 | 10/26/2002 |
| Abs light comes on intermittently, the brakes seem to stick and smell like they are burning. i have had the vehicle in for service 3 times for the same problem but the problem happens intermittently, so 2 of the 3 dealerships said that there was no problem. my brake pads are now pre-maturely worn and the latest dealership has claimed to have replaced a sensor on the differential that will fix the problem. after being told that there wasn't a problem, next that the rear brakes were worn out, and then that the sensor was bad. my vehicle has 25,000 miles on it and about 30% left on the rear brakes and 40% on the front brake pads. i have made 4 round trips from chicago to new orleans, and 1 round trip from chicago to las angeles totaling about 13,000 of the 25,000 miles on the vehicle. i have never had a vehicle that needed brake pads replaced after 25,000 let alone a vehicle with over half of its miles from interstate driving. ford refuses to take responsibility for the pre-mature wear of my brakes. after reading several of the similar complaints on this website, i doubt that ford dealers have a clue about what the actual problem is and how to fix it. *jb | |||
| 11/02/2002 | 4 | 06/20/2001 | |
| Nar 06/19/2003. *mr there is a reccurring problem with the brakes on the consumers 2002 ford explorer. the series of incidents occurred nov 2, 2002, feb, 2003, may 5, 2003, and the last time was may 17, 2003 to date. it is evident to the consumer that there is an consistent problem and needs to be fixed. the dealership can't seem to find the source of the problem. please do further investigations. *cb the consumer stated when he applied the brakes t he vehicle accelerated and continued to move forward *jb | |||
| 05/11/2004 | 72000 | 11 | 03/02/2002 |
| The abs engaged which caused the vehicle to jerk, as a result, the vehicle was rear ended. no injuries reported. *ak this would occur even though the brakes were not touched. *sc *jb | |||
| 01/21/2003 | 40000 | 4 | |
| The roof rack (which was factory equipment) separated from the roof of the vehicle. the consumer felt that the rack was liable to come off and cause damage to motorist driving behind his vehicle. also the abs light illuminated intermittently and stayed on. the consumer had the abs problem repaired several times already. the manufacturers was aware of the problem. *jb | |||
| 01/15/2003 | 40000 | 4 | |
| The roof rack (which was factory equipment) separated from the roof of the vehicle. the consumer felt that the rack was liable to come off and cause damage to motorist driving behind his vehicle. also the abs light illuminated on intermittently and stayed on. the consumer had the abs problem repaired several times already. the manufacturers was aware of the problem. *jb | |||
| 04/14/2003 | 22000 | 2 | |
| Abs warning light came on/off, and the abs brakes engaged prematurely. also, there was vibration in the front end when braking. vehicle had been serviced 3 times. dealer replaced the rotors once, and abs rear sensor twice. the abs warning light came on again. *ak | |||
| 11/08/2003 | 15000 | 3 | |
| The anti lock brakes malfunctioned. as a result the abs sensor light continued to stay on. *ak | |||
| 1 | |||
| Consumer stated when depressing the brakes brake pedal traveled to the floorboard, causing vehicle to vibrate. *ak | |||
| 03/15/2003 | 3 | 09/25/2002 | |
| While driving, the vehicle's abs light would come on intermittently. the consumer had come in contact with the dealership. *ak the first time the abs light had come there was no unusual effect. the second time the abs light had come, there was a difference in being able to brake smoothly. the third occasion occurred at the light when there were no other vehicles. the vehicle finally stopped and the consumer was able to drive home. *scc *jb | |||
| 06/16/2003 | 61000 | 5 | 12/21/2001 |
| Repeated failure of abs system on 2002 ford explorer. abs has been repaired 5 times since january 2002. latest failure included water in rear differential with no know reason. failure of abs has been rear sensor cable and once a computer module. latest date shown. *nlm | |||
| 04/07/2002 | 28000 | 12/03/2001 | |
| Brake pedal fades and goes clear down to floorboard while stopped at a stop light or stop sign. problem is getting worse. i have taken to dealer 5 times and last time the service manager told me this is normal. he said that some others (not all)do the same thing. mine started this at about 28,000 miles. i currently have 35400 miles on vehicle. ts | |||
| 07/04/2002 | 4 | 04/01/2002 | |
| Car was on a family trip when abs light came on for no reason. dealership can not get the light back on. car was started in the morning and air bag light flashed and then stayed on and the dealership said it was due to a short. day after it was in the shop for the air bag light the car would not start. would not turn over. it will be in the shop again. for the third time in 6 months.*ak | |||
| 12/12/2001 | |||
| Vehicle would intermittently have extended stopping distance. brake would squeal ,and pedal would be soft when applied. dealer contacted. feel free to provide any further information.*ak | |||
| 08/12/2002 | |||
| While approaching an intersection applied brakes and pedal went all the way to the floor. vehicle ran on a curb and hit a fire hydrant. dealership was aware of problem.*ak | |||
| 10/01/2001 | 5 | ||
| Vehicle experiences periods of stalling at low speeds. applying brakes there is a loss of brakes and steering. no prior warning before stalling. existing problem 5 times, taken into the delaer. *ak dealer replaced fuel pump, main control valve body, transmission oil pan, idle air control valve and programmed pcm. vibration like anti-lock brake system is kicking in. dealer could not duplicate. overdrive comes in and out at odd speeds. no problem found. | |||
| 01/17/2002 | |||
| Consumer rearended another vehicle due to brake failure at 20 mph. upon impact, neither airbag deployed. no injuries. vehicle at dealership at this time.*ak | |||
| 01/17/2002 | |||
| Consumer applied brakes at 20 mph and pedal went to the floor. there was no braking action, and he rearended another vehicle. no injuries. vehicle at dealership at this time. *ak | |||
| When applying abs brakes pedal goes to floor causing extended stopping distance. problem becomes more pronounced when vehicle is driven on wet pavement. pleaser give any further details.*ak | |||
| 05/25/2001 | 1 | ||
| While traveling at approximately 30 mph on wet pavement had to apply brakes hard to bring vehicle to a stop. this hard braking engaged anti-lock system and brought vehicle to a complete stop. however, when consumer attempted to accelerate, brakes would not release, and brakes were grabbing. consumer had to release brakes by pulling brake pedal up with his foot. dealership could not reproduce this problem. *ak *jb | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT | |||
| 06/10/2007 | 1 | 10/10/2003 | |
| I own a 2002 ford explorer xlt, i have had problems with my abs light coming on and my brakes not working correctly, they pulsate as if they are trying to engage even when it is 90 degrees outside and completely dry. nothing upsets me more than having to put on my brakes and having the feeling they are not going to work. this puts me in danger as well as those who own this model. i am scared to drive it anymore. i am asking for help here before i kill myself, my family or some random person because of faulty brakes. i don't think i should have to pay out of pocket for faulty abs problem that ford has screwed up on. below it asks for an incident date, let me tell you there have been several times in which they kick on and it feels like i'm not going to stop!!!! why does there have to be a death before these companies finally recall and fix the problem?? *tr | |||
| 01/01/2005 | 2 | ||
| The vehicle experienced strange sounds and delay when shifting the vehicle from park to reverse. *bf the abs light was illuminated continuously. *sc | |||
| 01/01/2004 | 3 | 02/07/2002 | |
| Over the past six months the abs indicator light has appeared on the dashboard and the anti-lock system has stopped functioning. *ph (nar) *cb | |||
| 04/14/2003 | 22000 | 2 | |
| Abs warning light came on/off, and the abs brakes engaged prematurely. also, there was vibration in the front end when braking. vehicle had been serviced 3 times. dealer replaced the rotors once, and abs rear sensor twice. the abs warning light came on again. *ak | |||
| 09/05/2003 | 63000 | 7 | 04/01/2001 |
| While driving the truck, the abs light would appear intermittently. the consumer has made contact with the dealership on six separate occasions and the problem still occurs. please add any additional information. *ph vehicle has experinced seven occurences where abs light has illuminated on dashboard after slightly engaging brake equipment. abs light has also illuminated while driving with the cruise control engaged.*mr | |||
| 11/06/2003 | 34900 | 1 | 12/07/2000 |
| Anti-lock brake system failure, inability of ford to repair. the abs warning light comes on, second time it has been to dealer for repair. dealer tells me they have no fix, i called to ford customer service, they say they are aware of the problem but don't have a fix. vehicle is drivable but i don't have the anti-lock brakes, light is still on. a check with a troubleshooting web site: http://www.ford-auto-and-parts.com/troubleshooting/answers/id-1224.html indicates that this is a common problem with the explorers. nhsta needs to look into this and force a repair or recall. *la | |||
| 10/09/2003 | 38000 | 3 | |
| Abs sensor light stayed on. dealer stated oil leaked onto the sensor. there was no solution, and abs system disengaged. *ak | |||
| 08/16/2002 | 33000 | 5 | 09/27/2001 |
| 2002 ford explorer xls 4wd. at 33,000 miles abs sensor warning light came on & rear abs unit was replaced. since then the abs unit has failed ever 2,500 to 8,000 miles. i now have 87,000 miles on vehicle. *la | |||
| 08/01/2003 | 13000 | 1 | 09/17/2002 |
| Abs system is defective on 2002 explorers. abs light came on many many times within a 1 year span since i bought the vehicle new. took the vehicle to the dealer 3 times and they stated the fault was from the rear speed sensor assembly and replaced it every time. *ak other problems encounter include hose disconnect on rear washer (repaired by dearler), cracked third brake light (replaced by dealer), defective rear view mirror (3 incidents, eventually replaced it myself with an aftermarket part), rear seat belt would not stay buckled (assembly replaced by dealer), climate control leak to lower even if set to upper vent (design flaw, dealer stated this was normal), stereo will intermittently not turn on (cannot get dealer to verify), brake petal location relative to accelarator petal causes undue strain on leg, floor vent expells hot air directly at calf, fit and finish is horrible on a $30k+ vehicle! i have no confidence in ford's product or there service network. i can safely say this will be the last ford i will ever buy. | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE | |||
| 06/01/2002 | 1850 | 4 | 12/07/2001 |
| Dt: the abs light illuminated on the dashboard panel without any accident. the owner's manual stated if the light illuminated the abs was not working. has not been to a dealer for this issue at this time. no problems with the brakes, but was concerned the light for the abs was on and could not be working. this happened in the past, there was a repair on the axle speed sensor of the abs. this lasted a year, and later vehicle had to be taken back to the dealer for this and the sensor mount, contact point was cleaned, and cleared the fault warning code on the computer. now the abs light was on again. *ak | |||
| 06/12/2004 | 512846 | 1 | |
| Abs sensor replaced. *ak | |||
| 04/14/2003 | 22000 | 2 | |
| Abs warning light came on/off, and the abs brakes engaged prematurely. also, there was vibration in the front end when braking. vehicle had been serviced 3 times. dealer replaced the rotors once, and abs rear sensor twice. the abs warning light came on again. *ak | |||
| 09/06/2002 | 26000 | 6 | |
| Braking failure. soft pedal. entire vehicle appears to be under braked. multiple abs systems failure. rear wheel lock up and drag. water entering connector for abs wheel sensor at differential. water entering differential. complete denial by ford motor company situation has potential for injury. cavalier and arrogant attitude of ford motor company customer service center. actually told me not to write them any more about the problem. dealer has done all it can and continues to replace parts. dealer agrees ford has something to hide. dealer confirms a very high failure rate specific to wet climates and the pacific northwest. the only good news dealers in the area stock large quantities of replacement parts. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 05/23/2003 | |||
| 1. engine stalls erratically when under acceleration ie: when entering freeway, etc. ford acknowledges the problem, states does not know how to fix it. 2. brake failure in stop and go traffic. vehicles currently has less than 10,000 miles on them. both have same problems. *nlm | |||
| 07/28/2002 | 1 | 12/27/2001 | |
| The consumer stated that the brakes failed.*scc | |||
| 07/27/2002 | 1 | 12/01/2001 | |
| Brakes failed!!. the brake pedal moved over and on top of the gas pedal. the pressure from the brake pedal caused the explorer to move on it own, towards a group of people in the dallas convention center parking lot.s. i pressed on the brakes, fast and hard, and then the explorer stopped. moreover, the explorer picked up speed until i stepped on the brakes. the 2002 explorer was repaired under warranty by prestige ford in garland texas . i asked a reason for the brake to fail in a new explorer. i stated that my family are afraid for lives and no longer want the suv. rick baker at pasadena ford offered safety inspection, i in turn took to suv in for an safety inspection, now safe .per ford , i also stated my family i are afraid of explorer, and want other explorer drivers warned before lives are lost. pasadena ford dealer, brad wilson said that he will submit my complaint to fords motors corp. and mail a copy to me. to date not a no copy of the letter, or remibursment for out of pocket expense. the trip caused extreme financial hardship unable to pay leaseing company. to the leasing company is taking the explorer for none payment. please help. i mailed nhtsa a certified letter aug.28, 2002, no response to as oct. 14, 2002 mr | |||
| 07/27/2002 | 1 | ||
| The brakes failed and the vehicle started moving on its own. consumer pressed on the brakes fast and it was hard to stop vehicle. when consumer checked the brakes, it was noticed that the brake pedal moved over on top of the accelerator pedal. the pressure form the brake pedal caused the vehicle to move on its own. the brake lights remained on and in turn damaged the battery. consumer would like for ford to buy back the vehicle. *jg | |||
| 02/20/2002 | |||
| Inside of the parking lot while traveling the pedal went all the way down to the floor. the dealership is aware of the problem corrective measure had been met. nlm | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DIFFERENTIAL PROPORTIONAL VALVE | |||
| 03/02/2003 | 40000 | 2 | |
| While driving at a slow speed the rear left axle started smoking and became red hot. the paint also peeled off. the vehicle was towed to the dealership who indicated that the rear left brake had locked up. the brake was replaced. the rear differential seal was leaking also. the seal and fluid was replaced. since the brake failure there was a whining noise in the rear axle at speeds off 50-55 mph. *jb | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 06/24/2006 | 75078 | 1 | 07/07/2003 |
| I just spent $492.01 repairing the 2002 ford explorer xlt. the bolt holding the right side caliper mounting bracket sheared off. it scored the inside rim which resulted in a breach to the tire, causing it to go flat. this problem happened 5:15 am in the morning with no one on the road. as soon as i hit the brake,the tire locked up and the car came to an abrupt halt. had this happened during the daytime or when there were other cars around, much damaged could have occurred to myself and other vehicles in the area. the mechanic said it was a defective part. i feel ford should reimburse me for the cost of repair. and by the way, i have an extended warranty with this vehicle. *ak | |||
| 07/11/2002 | |||
| While driving calipers are not catching onto brakes, making it hard for consumer to stop. dealer notified.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 03/16/2007 | 1 | 07/02/2001 | |
| Tl* the contact owns a 2002 ford explorer xls. the mechanic was rotating both rear tires and changing brake pads. the mechanic stated that the rear coil springs sheared off. the current mileage was 51,600. *ak the consumer has provided both the invoice and pictures of the broken coil springs. update 4/23/07 *tr | |||
| 03/03/2006 | 1 | ||
| 2002 explorer rear coil springs broke at 76,000 miles. *ts the front brake pads were replaced. *jb | |||
| 11/07/2005 | 45656 | 1 | 09/01/2002 |
| Dt*: the contact stated while shifting gears, the automatic transmission made a clunking noise and the vehicle displayed a jerking motion. the vehicle was seen by a dealer and the solenoid housing of the automatic transmission was replaced. afterwards, the problem persisted and the solenoid housing was again replaced by the dealer. the front pads were replaced. the drivers side door would pop open. there was a delay when shifting gears, and then the vehicle would slam into gear. updated 04/06/06. *jb | |||
| 17900 | 1 | ||
| While having front brake pads replaced mechanic noticed that the rotors rusted and cracked. also, the rear rotors are starting to rust . the front rotors were replaced. the cause of the rust was undetermined.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 09/20/2006 | 39000 | 1 | 10/10/2002 |
| 2002 ford explorer 39,000 all 4 brake rotors rusted to the point they couldn't be cut and were literally eaten away . *jb | |||
| 05/06/2006 | 46000 | 1 | 08/30/2002 |
| 2002 ford explorer xlt v6 4wd 46,000 miles. experienced vibration in brake pedal and noticed increase stopping distance. investigation revealed excessive rusting of both front and rear brake rotors. brake pads worn unevenly. replacement of front and rear rotors and pads was required. original rotors are available. *jb | |||
| 02/01/2006 | 34617 | 1 | 11/20/2004 |
| Dt*: the contact stated when the vehicle was taken to an independent repair shop for state inspection, the technician determined all four rotors were corroded and flaked off when touched. there is corrosion on the entire underside of the vehicle. the technician stated it looks as though the entire vehicle was submerged in saltwater. the dealership and manufacturer have not been contacted. | |||
| 06/29/2005 | 24713 | 2 | 03/29/2002 |
| On june 29, 2005, during annual state inspection my 2002 explorer had to have new rear brake rotors installed for the 2nd time due to rust. mileage was 24,713 miles. purchased vehicle new on march 29, 2002. august 14, 2003, approximately 10,250 miles, had to replace the rear rotors due to rusting. ford dealership recommended the brake linings be replaced as well. ford covered this complete cost. in this 2nd instance, ford will cover nothing since vehicle is beyond its 36 month warranty, & brakes are considered wear items. i believe this is a safety issue, as the rusting of the rear rotors prevented my vehicle from passing the state safety inspection. additionally, this is my 3rd explorer, all purchased new, & the only one having this problem. initial 1991 explorer driven 9 years & over 70,000 miles; 2nd explorer a 2000 model still driving, over 54,000 miles, had the rear rotors & brake pads replaced after 44 months, 33,692 miles. have lived in the same area & driven the same roads with all 3 vehicles. have had essentially all service work done by the selling ford dealer in all 3 instances. if the brake pads were wearing out, & the rotors were being damaged due to the worn pads, i could understand how this condition was due to my negligence in not attending to the braking system. however, the brake pads have not been worn out in either replacement situation. the service adviser & service manager both claim there is nothing they can do, as the rotors cannot be turned, rust is a common problem with brake rotors, and ford regards brake rotors as wear components. correspondence thru ford's internet site repeated rotors are considered a wear item & cannot be covered, regardless of the reason for replacement. no one will provide any ford regional contact information for discussion. it appears to be a no win situation where the manufacturer can classify a component as a wear item & have no consequences when the component fails for other non-wear reasons. *nm | |||
| 05/20/2005 | 14 | ||
| 2002 ford explorer experiencing problems with the 4wd, the over drive light illuminates on the dashboard and the vehicle is giving off a rotten egg smell. *mr there were front end problems. the 4wd module wasn't working. the driveshaft and both front wheel bearings were replaced. the rotors were out of round. the service engine light illuminated along with the over drive light. the transmission experienced the same problem on two occasions and possibly a third time. a large puddle of transmission was found under the vehicle. the torque converter was noisy. the acceleration pedal would pull back. when the vehicle was accelerated, it would whine. the left rear wheel bearing was gone and caused damage to the axle, brakes and the tire was barely holding on. the error code for the service engine soon light was due to the solenoid which had been changed before. the a/c was inoperative. *sc *jb | |||
| 08/30/2004 | 23184 | 1 | 06/26/2001 |
| 2002 ford explorer experiencing problems with bad rotors. *mr the brakes made a popping noise. the abs had come on and gone off. *sc | |||
| 06/15/2004 | 41000 | 1 | 06/01/2002 |
| I had the oil changed on the explorer and they told me i would need to get the brake pads replaced very soon. i intended to get a couple quotes for this job but we had a death in the family so i took the explorer back to lapeer ford to have the brakes serviced. they called and said that the rotors had deteriorated to the point that they could not turn them down. i ask how they deteriorated and they said the rotors had rusted. i gave permission to replace the rotors at a price of $400. i also indicated i would like for them to talk to ford about the deterioration. i also called ford. ford gave me an answer that the dealer said that the replacement of the rotors was normal maintenances and lapeer ford gave me an answer that ford said the replacement of the rotors was normal maintenances. the explorer had 41000 miles and i had the vehicle for two years. the rotors had rusted to the point that i had only about 50% of the surface contacting the brake pads. this rough surface also caused the brake pads to deteriorate faster. i ask for the rotors to be replace free and was refused. i also ask the a receive a partial rebate for the pads because they had deteriorated faster because of the rust on the rotors. they refused as normal maintenances. i feel the rotors should not rust to this point and also caused a safety factor because only 50% of the braking surface remained. i have the rotors and pads that were replaced. *nm | |||
| 07/26/2004 | |||
| On 7-26-04 rear brakes and rotors were changed on 2002 ford explorer with 8,742 miles. dealer said this was due to corrosion caused by where i live. rotors were badly scored. *nm | |||
| 09/16/2004 | 23000 | 2 | 09/22/2003 |
| Front and rear brake rotors replaced at 23,000(front) and 37,000(rear) miles . *ak | |||
| 17900 | 1 | ||
| While having front brake pads replaced mechanic noticed that the rotors rusted and cracked. also, the rear rotors are starting to rust . the front rotors were replaced. the cause of the rust was undetermined.*ak | |||
| 06/11/2003 | 1 | ||
| Consumer took vehicle in to the dealer for regular maintenance, and and dealer indicated rotors were warped. consumer indicated that vehicle was no longer under warranty, so he had to pay for this. vehicle only had 18,000 miles. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM | |||
| 04/15/2005 | 3 | 02/04/2002 | |
| Concerning 2002, ford, explorer, eddie bauer: we were driving on 09/19/2004 when a car drove up next to us and driver stated that rear brakes were smoking. no brakes were on. we pulled over, and saw that they were smoking and smelled badly. called ford roadside assistant to tow us to landmark ford, in tigard, oregon. upon inspection on 09/20/04, parts were replaced. two weeks later on october 3,2004, we were again driving and when we got home, and noticed that the rear left brakes were smoking and smelled badly. we called ford roadside assistance ,and had the car towed again to landmark ford. upon inspection on 10/4/04 we were told that they could not identify the problem and therefore would not replace any parts. we spoke with service manager larry baker concerning this issue. he asked us to drive the car home, and if it happens again to call and bring the car down. on friday april 15,2005 we were driving with our two nieces when we noticed the left rear brakes started smoking and smelling badly. we were close enough to home and made it. the entire wheel on the left side was too hot to touch, the rubber on the tire was also very hot. we called ford roadside assistance again to have the car towed down to landmark ford. we received a call on tuesday 04/19,2005 from service department that they could not identify the problem. we were asked again to pick up the car, and call if any problems arose. three times the same exact thing has happened while driving. smoking and smelling brakes is a serious safety hazard, and we are concerned that one time if this happens again the car could catch on fire. it appears to be an intermittent problem, and the service department manager mike walker stated previously that they have had some problems with this before, but not enough to put out a recall. we would appreciate some investigation into this matter as we are concerned for our safety, and the safety of others on the road. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER | |||
| 05/12/2004 | 39600 | 3 | 04/17/2004 |
| The abs activated while on a dry pavement andthe vehicle lost braking power. the consumer took the vehicle back to the dealer, who kept insisting there was nothing wrong. however, the consumer felt differently about the dealers evaluation. *ak the consumers brother verified that something was wrong, but could not take it apart to check it out because of warranty issues and the engine experienced a miss. the master cylinder was found bad. *sc *jb | |||
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | |||
| 12/23/2003 | 58653 | 1 | 04/26/2002 |
| Went to apply brakes and the vehicle started to accelarate. i thought i had hit the gas pedal with the side of my foot, but after getting the vehicle stopped i tried to put my foot on the brake pedal and the gas pedal at the same time since that upset me. i could not do it because they are too far apart for that to happen. this could have been very bad because i could have gone into the store in front of the parking space. *ak | |||
| 10/09/2002 | |||
| Consumer states that when trying to apply the brakes they will simultaneously hit the accelerator pedal and it will be hard for the consumer to control the vehicle. dealer notified. mr | |||
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE LIGHT | |||
| 07/31/2007 | 62000 | 2 | 07/15/2002 |
| Repeat failure of brake light switch, cruise control won't disengage when brake pedal depressed ,an unsafe situation. also intermittent inability to shift out of park and brake lights not operating. *tr | |||