Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | FORD MOTOR COMPANY | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| 01I010000 | FORD MOTOR COMPANY | from 02/05/2001 to 03/30/2001 | I | 50224 | ODI | FORD MOTOR COMPANY | 04/10/2001 | 07/23/2001 | ||||||||
| Defect Summary | This is not a safety recall in accordance with the safety act. however, it is deemed a safety improvement campaign by the agency. vehicle description: 2002 ford explorer and mercury montaineer sport utility vehicles. the brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient. | |||||||||||||||
| Consequence Summary | Rotation of the brackets could potentially cause the lift cylinders to detach from the glass or, in some cases, could potentially cause the liftgate glass to break. either condition is most likely to occur when the glass is being closed. | |||||||||||||||
| Corrective Summary | Ford dealers will inspect the vehicles for the position of both the left and right liftgatge glass lift cylinder brackets. if the brackets are in the proper position, the bracket retainers will be tightened to a higher torque. in cases where the bracket is not properly position, the bracket must be re-aligned. | |||||||||||||||
| Notes | Ford has decided to conduct a special service campaign to inspect and torque the liftgate glass bracket on affected vehicles. owners can contact ford at1-800-392-3673, concerning this program. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
| 01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 05136 | 01/01/2005 | 10016832 | Backglass difficult to close and an intermittent door ajar lamp. *tt | 10/12/2005 | |
| 16688 | 03/01/2003 | 10001939 | Back glass hinge rattling/looseness, glass misalignment and/or glass hard-to-close. *tt *jb | 07/28/2003 | |
| 01T02 | 04/01/2001 | 619286 | Special service instructions for the liftgate glass bracket inspection and torque procedure. *tt | 05/22/2001 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 04259 | 01/24/2005 | 0515 | 10013303 | Rear power window(s) inoperative. *tt | 04/14/2005 |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 01132 | 07/09/2001 | 620978 | Some vehicles produced before 6/3/2001 may exhibit the moonroof opening interior molding coming loose or the sunshade tearing during use. *tt | 09/05/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 03/01/2012 | 155000 | ||
| When closing the rear hatch glass, the glass exploded. car was parked inside our garage attached to our house. we were unloading packages and when we were done we reached up and pulled the window to close. the glass shattered all over. | |||
| 08/13/2011 | 120000 | ||
| The rear hinges gave way, and the back half glass exploded. | |||
| 04/07/2002 | 3 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated the entire glass on all four doors exhibited permanent streaks which distorted his visibility. in addition, there were similar streaks on the front and rear windshield. the vehicle was taken to an independent mechanic who specialized in auto glass. the technician stated the failure was contributed to acid. the vehicle was not repaired. the approximate failure mileage was 3. | |||
| 04/07/2002 | 3 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated the entire glass on all four doors exhibited permanent streaks which distorted his visibility. in addition, there were similar streaks on the front and rear windshield. the vehicle was taken to an independent mechanic who specialized in auto glass. the technician stated the failure was contributed to acid. the vehicle was not repaired. the approximate failure mileage was 3. rvk | |||
| 04/07/2002 | 3 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated the entire window glass in all four doors exhibited permanent streaks which distorted the visibility. in addition, there was similar streaks on the front and rear windshield glass. the vehicle was taken to an independent shop who specialized in auto glass. the technician stated the failure was contributed to acid. the vehicle was not repaired. the approximate failure mileage was 3. js | |||
| 11/29/2010 | |||
| Tl- the contact owns a 2002 ford explorer. while the vehicle was parked, the rear hatch window exploded without warning. the dealer repaired the window under nhtsa campaign id number: (01i010000- visibility:glass, side/rear) however the window exploded again. the vehicle was not repaired. the vin available. the current and failure mileages was unavailable. bw | |||
| 01/02/2010 | 70000 | 1 | |
| 2002 ford explorer rear window - the hinges or the slides on the side did not hold the window up for the window section of the rear door. while parked, the glass door came down onto the head of a person, the glass in the window exploded hitting the person in the head, causing the person to fall backwards into the bottom frame of the rear window assembly. the person suffered a large knot on their head and glass cuts. the ford dealer service department advised this is a common problem they have with this vehicle and that ford is aware of it but has not done anything about a recall or to repair the problem. *tr | |||
| 06/27/2009 | 1 | ||
| Rear window supports failed and were in a ford recall. ford replaced them several years ago, but now the rear window will not stay up and is dangerous. *tr | |||
| 07/14/2009 | 140000 | 1 | |
| Driving on highway, no debris, and our sunroof exploded. as the screen was closed no injuries, but potential for cut and eye injuries by razor sharp glass. no one behind us affected. huge noise very startling. *tr | |||
| 06/01/2009 | 1 | ||
| On monday june 1st we were loading items into my explorer for a garage sale and my husband went to close the door and when he went to close it just exploded everywhere. luckily by the grace of god my grandson was not around the vehicle at that time. i just feel that ford should be responsible for this repair because even though i was not the original owner whenever the recall was posted, they should still honor it. *tr | |||
| 03/17/2009 | 350000 | 1 | |
| My suv was parked in the driveway. i pushed the rear window release button to open the rear window and it exploded. glass fragments were found up to 12 feet in all directions. the noise it made was loud, like a shot gun had gone off. a professional auto mechanic told me that my rear window regulator must have malfunctioned. clearly this is a design flaw that ford should rectify and fear for the safety of anyone owning/using this vehicle. i'm currently searching for replacement parts. *tr | |||
| 08/01/2008 | 85000 | 1 | |
| 1.) my heating does not work. the air conditioner works, however, when you turn the knob for heat, it makes a ticking sound and no heat. we took the vehicle to several garages, 3 in all, who have states they see this problem often with my model ford explorer xlt. *tr | |||
| 01/06/2009 | 128734 | 1 | |
| Placed an item into the rear storage area of my 2002 ford explorer. window didn't stay up, so i gave it another push with my hand. i didn't push hard. the window exploded in my hand. glass flew everywhere. ford had a recall on this which i had fixed early on in my ownership of the vehicle. i ended up with glass slivers in my hand and now i have a vehicle with no rear window. *tr | |||
| 05/15/2003 | 26000 | 1 | |
| Within four months from date of purchase my 2002 ford explorer xlt 4wd start having problems. they are: 1. vibration inside including physical movement inside when driving with rear window crack over 30 mph. the faster you drive the grater the vibration. i took the explorer to several dealers, they inform me that this is normal and it's refer to as helicopter effect. 2. the digital keypad stop working. 2. the keys don't open the door 3. the transmission slip, kick and delays when put in drive or reverse. 4.transmission delays going into overdrive. 5.the passenger side quarter panel glass shatter twice, at first i taught someone had broke it and my son reported it to the police. the insurance company replace it and few months later in my garage it shatter again and that's when it all came together. this time my son fix it for me. 6.theres also a winding some coming from under the suv and my son thinks it have something to do with the diff, keeping the vibration in mind. 6. the latch that secure the rear where the jack handle is located broke. *tr | |||
| 10/15/2003 | 61000 | 1 | |
| Same as noted from other ford explore 02 owners.....the bottom of the rear window is cracked shortly after purchase in 03. i have now attached a sign using stick on letters that read on the back panel ford quality' with an arrow pointing to the crack as the dealer and ford will not do anything about it as evident by all the complaints. i think ford needs this type of publicity! *tr | |||
| 09/25/2005 | 1 | ||
| 2002 ford explorer rear differential clutch part failure. consumer wants assistance from ford to cover the repairs. *nj the consumer stated numerous parts failed on the vehicle. those failures included: the differential compass, hvac blower motor, one of the rear window lift motors and one of the seals on the rear differential failed. *jb | |||
| 04/17/2008 | 73000 | ||
| Tl*the contact owns a 2002 ford explorer. she noticed that the frame for the glass on the rear window was cracked. the dealer stated that the manufacturer would no longer provide a free remedy for the visibility: glass, side/rear (nhtsa campaign id #01i010000). as of may 23, 2008, the dealer had not repaired the vehicle. the failure and current mileages were 73,000. | |||
| 10/01/2006 | 27000 | 2 | 09/01/2001 |
| Tl* - the contact states that on january of 2005 her 2002 ford explorer had a defective applique located below tailgate glass had developed a crack from top to bottom. the location of this crack is approximately inches to the left of the ford emblem. contact took the vehicle to the dealership and they stated that the crack was a stress crack, probably due to temperature expand. on october of 2006 contact experience the same crack this time it cracked into two pieces. contact states that she can provide pictures if needed. | |||
| 01/01/1901 | 4 | ||
| Consumer has had vehicle in the shop 4 times for the rear window. *jg when the vehicle was coming to a stop it would surge forward. the vehicle was taken to the dealer but they were unable to help the consumer with the problem. *nm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 09/17/2012 | |||
| Tl* the contact owns a 2002 ford explorer. the contact stated that he attempted to engage the heater however, the vehicle exhibited an abnormal noise and the heater would not engage. the vehicle was taken to the dealer who advised the contact that the heater box needed to be replaced. the manufacturer was not notified. the failure mileage was unknown. | |||
| 01/03/2010 | 64000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that the blend door which regulates the heat and the defrost systems has failed. the dealer replaced the actuator motor that controls the blend door. the contact was responsible for paying $650 to repair the vehicle. there were no recalls or warranties related to the failure. the failure mileage was $64,000. | |||
| 08/16/2002 | |||
| Defroster does not work and is causing front windshield to fog up during cold weather, and it will be hard for consumer to see. dealer notified. *ak | |||
| 06/27/2002 | 1 | 05/01/2001 | |
| Drivers side saftey belt has broken too, air vent has broken too, sunroof design problem too, fuel pump failed at 14000 mi too | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||
| 07/03/2003 | 21000 | 1 | |
| Consumer states that on 07/03/03 his wife attempted to open the rear door to the vehicle and rear window exploded in her face. the consumer's wife suffered minor scratches, and a hand laceration.*ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 11/04/2003 | 50000 | 3 | |
| When stopping or slowing down, intermittently the vehicle stalled when turning left, there was a knocking sound coming from the front left wheel. the heat vents that blew directly on the consumer did not work. these problems have occurred at least three times in one month. the manufacturer and the dealer were not aware of the problem. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| Consumer state while defrosting windows consumer cant set the correct ac temperature to unfog windows and keep them clear. dealer has been contacted. please provide further. nlm | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 03/07/2010 | 103000 | ||
| Tl*the contact owns a 2002 ford explorer. when the contact attempted to close the rear lift gate door, the glass fell out of the door frame, and shattered. the vehicle was taken to an authorized dealer. the rear glass assembly required replacement. the vehicle had a prior recall repair performed under the nhtsa campaign id number 01i010000 (visibility: glass, side/rear). the failure recurred due to the insufficient remedy repair. the current and failure mileages were 103,000. | |||
| 12/25/2009 | 172128 | 1 | |
| Went to place items in rear. opened rear glass, glass shattered. myself and my wife were both standing under the hatch when it shattered. no excessive force on the hatch was given. wife received wounds to the head and hands. i myself received wounds to hands and arms. *tr | |||
| 06/01/2009 | 1 | ||
| On monday june 1st we were loading items into my explorer for a garage sale and my husband went to close the door and when he went to close it just exploded everywhere. luckily by the grace of god my grandson was not around the vehicle at that time. i just feel that ford should be responsible for this repair because even though i was not the original owner whenever the recall was posted, they should still honor it. *tr | |||
| 06/21/2008 | 136739 | ||
| Tl*the contact owns a 2002 ford explorer. while the vehicle was parked and the rear tailgate hatch window was a quarter of the way down, the contact's son retrieved items from the trunk and the middle piece of the rear end was literally hanging off. the window glass shattered everywhere. his son was uninjured, but the contact believes that this should not have occurred if no pressure was applied to the window itself. the contact drove to the dealer and was informed that the failure was not covered under warranty, nor a recall. the current and failure mileages were 136,739. | |||
| 03/31/2008 | 1 | ||
| Problems with this explorer over my ownership include: -rear glass replaced -front brakes replaced -rear wheel bearings have required replacement, -parking brake issues, -new tires, etc. *tr | |||
| 12/07/2007 | 25000 | 1 | 11/10/2007 |
| Tl*the contact owns a 2002 ford explorer. the contact noticed that the rear glass was cracked from the top to the bottom of the glass. he noticed another crack beginning to form at the top as well. one crack is in the center and the other is on the top right. the manufacturer stated that they would assume a small portion of the cost to have the glass replaced, but did not state whether the failure would recur. the failure mileage was 25,000 and current mileage was 46,700. updated 04-02-08 *bf | |||
| 01/25/2008 | 38000 | 1 | |
| The rear windows was recalled and the repair was performed. now the back window failed as i am told by the ford dealer has cracked. after some searching i see this is pretty common after the repair. http://www.carcomplaints.com/ford/explorer/2002/windows_windshield/rear_lift_gate_window_exploded.shtml *tr | |||
| 12/25/2007 | 1 | ||
| Opened the liftglass on the rear of the vehicle and the glass shattered. no excessive force was used. contacted ford dealership and said that it was my responsibility since the recall repair had been performed 6 months ago. i am paying for repair. *tr | |||
| 05/01/2007 | 1 | 01/01/2005 | |
| Tl*the contact owns a 2002 ford explorer. the contact called regarding nhtsa campaign # 01i010000 (visibility:glass, side/rear). the dealer stated that according to the vin, the recall repair had already been performed on the vehicle. however, ford stated that there were no recalls for the vehicle. the manufacturer also stated that the vin did not relate to the safety act. before he notified the dealer and the manufacturer, the rear side glass on the vehicle had already fallen out, similar to the failure noted in the recall. unfortunately, the contact never received a recall notice prior to the failure. the estimated cost to have the glass replaced is $900. neither the dealer nor the manufacturer has offered to pay for the repair. the engine size, powertrain, mileage information, and fuel system were unknown. | |||
| 02/02/2007 | 58000 | 1 | 03/21/2005 |
| Tl*the contact owns a 2002 ford explorer. the contact heard a loud noise while driving in reverse. three days later, she discovered a crack below the window of the rear door. the dealer stated that they have three other vehicles on location with the same failure. the ford manufacturer stated that nothing could be done because her vehicle is not under warranty and it was not serviced with ford. the engine size was unknown. the current mileage is 59,000 and failure mileage was 58,750. updated 02/01/08. *lj updated 02/01/08 *tr | |||
| 05/08/2007 | 77500 | 1 | 09/11/2001 |
| Tl*the contact owns a 2002 ford explorer. the contact lifted the tailgate and noticed that the lift cylinder had detached from the socket, causing the tailgate to strike him on the top of his head. the failure resulted in a bump on his head. the dealer stated that his vehicle was not covered under the warranty. there was recall # 01i010000 (visibility:glass, side/rear). the dealer did not verify to determine if his vehicle was included in the recall. the current mileage is 78,000 and failure mileage was 77,500. | |||
| 03/20/2007 | 68200 | 1 | 06/02/2005 |
| Crack on panel below the rear glass was about 4 inches long. if the crack continues it could become a safety issue at highway speeds. part of the panel could detach.*ak | |||
| 03/14/2007 | 66000 | 1 | 07/10/2003 |
| The rear window on my 2002 ford explorer exploded when i opened it. unfortunately a friend was standing near and received a couple minor cuts. no idea what so ever what caused the window to shatter into a million pieces, the local ford motor folks said this was strange and had never heard of it before. the temperature was about 40 degrees, so it wasn't that cold out. it had been closed just minutes before without any indication of a problem. *jb | |||
| 11/15/2006 | 1 | 11/10/2004 | |
| Tl *- the contact owns a 2002 ford explorer. the rear window has a crack near the window molding. no incident occurred which would have caused the window to crack. the contact also observed another vehicle, same make and model with an identical problem. *ak updated 03/07/07*jb | |||
| 12/23/2004 | 85000 | 6 | 07/28/2004 |
| At 74000 miles our transmission went out completely while we were on vacation! the dealership where we bought the vehicle, said that we were the only one's who have had this problem (yeah right!) it cost us $6000 out of our pocket to fix. at 86000 miles the rear window cracked right below the window. ford and the dealership refuses to fix it. again, stayton ford told us that,we were the only people who have had this particular issue. at around 85000, 95000 and 105000 miles, the rear seals leaked. we were promised each time that they would last for at least 50000 miles. we were always a few miles away from getting them replaced for free since they're limited warranty is only good for 10000 miles. at 111000 miles the electrical system went haywire. even when all of the door and hatch are closed, the dome light continues to go on and off (making it hard to drive at night) because it senses that a door is a jar. sometimes, the key pad that's located on the drivers side window sets off the alarm when we push the first number on the key. totally unreliable vehicle that i'm afraid to drive! *nm | |||
| 11/23/2006 | 59578 | 1 | 05/30/2002 |
| Dt*: the contact stated while the vehicle was parked and being washed by hand, the liftgate glass became unfastened and fractured when the gate was opened. this malfunction caused personal injuries. there were no warning signals prior to the incident. the vehicle was taken to a dealership. | |||
| 08/26/2006 | 66000 | 1 | 12/01/2004 |
| Dt*: the contact stated after shutting the liftgate glass it shattered and rained down. the broken glass cut the arm, leg and foot of the contact. the vehicle was taken to a service dealer, who informed the contact that a repair would not be performed because the window cylinder did not appear to be damaged. there was a nhtsa recall # 01i010000 which pertains to the side and rear glass. the vehicle was not included in recall due to the vin. | |||
| 05/14/2006 | 64000 | 1 | 02/01/2002 |
| I popped the liftgate on my 2002 ford explorer while it was sitting in my garage (garage door was closed and it was early evening -- so temperatures were mild and no sunlight was hitting the truck). as i pulled on the liftgate to fully open it, i heard a loud bang! and the entire back window exploded. balls of glass were thrown with such force that they embedded in the walls of my garage. several tiny shards of glass (even though it's safety glass, edges are still pretty sharp) lodged in my feet. today, i'm having the back glass replaced, but i'm concerned about this problem recurring. there had been no previous damage to my rear window, and i had the liftgate hinge recall work performed promptly. it appears that numerous other ford explorer owners are having problems with their back windows cracking or exploding: http://www.autobytel.com/content/research/forums/index.cfm/action/posts/fid/200. *jb | |||
| 04/28/2006 | 80000 | 1 | 12/01/2002 |
| Dt*: the contact stated while the vehicle was parked in the yard, the neighbor alerted the contact that the rear window was shattered. the dealership was alerted. there is a nhtsa recall, #01i010000 regarding the visibility: glass, side/rear. the vin was not included in the recall. | |||
| 12/20/2005 | 1 | ||
| Foia request for complaints associated with the model year 2002 ford explorer rear lift glass breaking. *nm attorney located 2 bulletins. one which warned that the liftgate glass strut may become disengaged. the other warned that the brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient. *nm | |||
| 12/01/2005 | 1 | ||
| Consumer ford explorer rear window cracked. dealer stated this was a problem and that it was covered in warranty up to 3 yrs. *ts the consumer had his vehicle for 4 years. *jb | |||
| 02/04/2006 | 111721 | 1 | 06/15/2004 |
| 2002 ford explorer 4 door rear hatch glass exploded as it was being closed. incident occurred approximately 1 year after recall 04s20 was performed. *nm | |||
| 11/26/2005 | 0 | 1 | 09/10/2002 |
| Safety concern: 2002 ford explorer xlt. defective applique located below tailgate glass has developed a crack from top to bottom. the location of this crack is approximately 3 inches to the left of the ford emblem. the dealer sent me to the body shop, which provided me with an estimate of $334.68 to replace the defective part. although the dealership was familiar with this problem, my vehicle has approximately 105,000 miles and as a result the dealership would not pursue this a warrantable repair. they essentially ignored my grievance. as a left the dealership, i happen to notice a blue 2002 explorer similar to mine on the used car lot. as i approached the vehicle i noticed it had the identical crack (from top to bottom), located in the same position (3 inches to the left of the ford emblem). this vehicle; vin #1fmdu73e72zco6416 had only 56,069 miles on it. i contacted ford at 800 392-3673 and spoke with jennifer. the reference number for my complaint is; ref #1428853335. jennifer investigated and confirmed that a bulletin had been issued for this complaint with instructions for its repair. however, ford has not yet agreed to pay for any repairs or to reimburse the consumer for any repairs already made. this is a safety concern as this applique could break off and cause serious damage to another vehicle or passerby. i made this concern know to jennifer, but was assured that it had not been deemed a recall repair. *nm | |||
| 06/23/2005 | 26110 | 09/06/2002 | |
| Hatch fell of hitting my wife on back and neck | |||
| 10/01/2004 | 1 | ||
| Consumer received nhtsa recall 01i010000 notice in october of 2004. since then dealer has still not received any parts.*ak | |||
| 09/01/2004 | 33000 | 1 | 03/01/2002 |
| Rear lift glass assembly. shattered upon opening, lift glass support bracket twisted out of place, causing the failure. 2 injured, an adult and a child. *nm | |||
| 12/22/2004 | 1 | 12/20/2001 | |
| Recall 04v442000 concerning rear liftgate glass. after recall repairs were made the rear glass shattered while opening the liftgate. the vehicle is at the dealer.*ak | |||
| 12/09/2004 | 44600 | 1 | 10/01/2002 |
| The vehicle was parked when consumer was notified that the rear window had shattered. there was glass outside of the vehicle and inside.. the panel had been expanded. the vehicles rear door was closed and in place. the consumer had received a consumer notification from the manufacturer that this could happen and the dealer did not have the glass to make the repair. *jb | |||
| 07/13/2004 | 46200 | 1 | 07/13/2002 |
| While attempting to close the lift window on the liftgate the glass shattered into very small sharp pieces. the driver cut his finger in a piece of glass. the glass also scratched the tailgate. the consumer contacted the dealer who replaced the glass. *ak *nm pe04045.pco | |||
| 08/22/2003 | 2 | 08/27/2002 | |
| Consumer stated that while making a left turn he heard a loud humming noise and had difficulty turning vehicle. the vehicle was taken to the dealer and the technician indicated that the power steering rod failed. this problem occurred in july. in august the consumer made a turn and the vehicle shut off in the middle of an intersection which caused the steering wheel to lock up. the vehicle was taken to the dealer who indicated that the fuel tank needed to be replaced. the glass in the rear hatch rattled. the vehicle was purchased new and the consumer believes it should not be experiencing these types of problems. *ak *nlm | |||
| 36000 | 1 | 08/03/2001 | |
| When the consumer opened the hatchback the glass portion of the hatch detached from the back of the truck. the dealership indicated that stress cracks in the panel underneath the window caused the failure. *ak *nlm | |||
| 08/22/2000 | 1 | 07/30/2002 | |
| While driving at 35mph and with no warning front windshield shattered, and caused consumer to have visual problems. dealer notified.*ak consumer states the the rear window opens on its own, has has done so on 3 occasions.*jb | |||
| 1 | |||
| Consumer states while backing out of garage rear end window and door assembly opened without warning, resulting in damage to door and glass.*jb | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 04/29/2009 | 71000 | 1 | |
| Rolling down passenger side window when i heard a loud pop and the window slid down and will no longer go up or down. *tr | |||
| 06/30/2008 | 35000 | 1 | |
| Purchased a 2002 ford exp eddie bauer ed used with 35,000 miles. transmission had to be repaired within 3 weeks due to 4wd malfunction covered by warranty. passenger side window motor assembly has been replaced once, and window regulator has been replaced once, and is in need of a second replacement. took to local dealership and was told window was not meant to be lowered halfway. the rear hatch has also cracked completely down from window to lower panel. dealership will not acknowledge issues with this occurring, but upon further research have found this to be a common problem with this vehicle make and model. overdrive light blinks continuously and dealership reports it to be a malfunctioning electrical switch repair cost at around $400. have continued to drive vehicle, but will no longer drive vehicle after discovering that this is a precursor to transmission failure. may possibly trade-in this vehicle and lose monetary value for private sale. will not be responsible for selling this vehicle to a private party and risk injury to next owner. shame on ford for not taking care of their customers. *tr | |||
| 01/01/2008 | 1 | ||
| We own a 2002 ford explorer that we purchased used with 40,000 miles on it. since purchase we have had 3 power window motors go bad, both rear bearings replaced, the back door panel is cracked, the a/c doesn't work, and now it looks as if the transmission is going bad. if so many people with this vehicle have all the same problems how can there be no recall? *tr | |||
| 06/10/2008 | 56000 | 1 | |
| 2002 ford explorer- a nightmare of problems that keep getting worse. it has 56k miles on it and i am about to replace the transmission. fuel pump , 2 rear springs, 2 wheel bearings and the drivers side window motor have already been replaced. neither of the 2 rear windows roll down and the back hatch lift replace on recall is broken yet again. this is the biggest hunk of junk on 4 wheels. ford needs to do something. thank god i didn't buy it new because that really would have been a rip off. *tr | |||
| 01/01/2007 | 40000 | 1 | |
| On my 2002 ford explorer suv i have had to replace 3 of the 4 wheel bearings and hub assemblies(approx $250 each), with the 4th not far behind. i have also had to replace the 4-wheel drive module(approx $400-$500). i have had problems with the rear window motors going bad and having to replace these too. the air conditioning unit has stopped working. the passenger air bag dummy light has come on for no reason. the seat belt warning chime often comes on and will not go off, even though you have buckled your seat belt. you have to slam the buckle into place for it to go off and sometimes this does not work either. the transmission is now making a lovely clunking sound when shifting from park to drive and when you try to put it back into park, it does not want to. you have to put it up to park as far as it will go then go back to neutral and then into park from there. we have replaced the emergency brake shoes on both sides because they were completely worn off even though we do not use the e-brakes. these problems are just piling up one after another. i went to an internet site that has complaints about vehicles and found that there are hundreds of others with the same problems on their 2002 ford explorers of all kinds (xl, eddie bauer, special edition, etc.). why hasn't ford done any recalls for these problems? does it require multiple injuries or even death for them to take responsibility??? *tr | |||
| 03/10/2008 | 35000 | 15 | 08/01/2003 |
| Where to start... broken cruise control, headlight switch has a short, driver side passenger window doesn't roll down, trouble going into gear, car suddenly dies at interstate speeds, loud grinding sound from the engine bay (like an electric knife sharpener) that is getting increasingly more frequent, service engine soon light will not go off, brakes squeal and don't stop the vehicle properly, support for the hatch (which is cracked 8 inches or so in two places) doesn't lift hatch completely, and the fuel economy is down to 4-6 mpg in the city. i hate it! i don't feel like my girlfriend is safe driving it, and i think ford should be forced to make their wrongs into rights! *tr | |||
| 02/11/2008 | 89910 | 1 | 01/11/2002 |
| Power window opener on drivers side quit. *tr | |||
| 10/15/2007 | 82000 | 7 | 07/13/2004 |
| The noise was the indication of a problem, took the car in for noise coming from the wheels. was told by ford garage all four wheel bearings needed to be replaced i was very shocked. when ford mechanic said this was a recurring problem and common in this year and model i was angry. not soon after that the four wheel drive module went out and needed replaced. this car is five years old with at the time 82,000 miles on it. now the transmission is slipping. earlier we had to replace the automatic driver's window power motor which was also expensive. had to replace rear axel bushings too. *tr | |||
| 05/01/2006 | 37000 | 7 | 04/20/2006 |
| After owning for a week and a half, had to have the g ears in the rear end replaced. later informed that the tires were not evenly worn which was causing the rear end to pop. after replacing the tires, the four wheel drive would not work. the 4 x 4 module and the wiring need to be replaced, costing $1000.00. that is not including the driver window switch needing to be replaced as well as the window regulator. now there is an electrical problem coming from the dash. unable to figure out what it is yet. *jb | |||
| 07/06/2005 | 1 | ||
| I am presently having problems with the rear passenger windows on my 2002 ford explorer. it appears that there is a serious problem with the motor and/or window track system. at present, i am not able to operate neither of the windows. in fact, when and if i attempt to do so, all that is heard is the motor attempting to maneuver the window. neither one of the windows come down when i attempt to do so operationally. on the other hand, they come down on there own (slides down everyday). unfortunately, i have to wedge an object on the side of the window, so that one of the windows could stay in place (to no avail, it continues to come down). i have attempted to reach out to winner ford in cherry hill, n.j., (where i purchased the suv, nevertheless, they claim that there are no known recalls, and instructed me to call the ford manufacturing company ). in taking their advice, i have attempted to call fords complaint department, just to be told that they are not able to do anything. it is apparent that they are just tossing the problem back on the consumer. i have done some research on the above mentioned problem and have noticed that there are other owners who are having the same, if not, similar problems with the rear passenger windows. hence, as a result of an incident with winner ford a little over a year or two ago, i am not willing to invest money into a problem that is obviously manufacturer related. i had purchased a window control (driver's side) that had been recalled and was told that since i purchased the control prior to the recall, i was not entitled to a refund. your assistance is greatly appreciated. an unhappy consumer, armando andujar p.s. the incident date is a estimate. *tr | |||
| 05/31/2005 | 43000 | 5 | 03/14/2005 |
| At a complete stop vehicle surges (accelerates). have to place in neutral at standing stops to prevent an accident. driver's side power window switch failed, had replaced, also the window whines when rolling up. passenger's side power window regulator(cable) snapped?? when rear windows are down at a speed of 20 mph+ it sounds like a helicopter is in the back seat(actually physically hurts your ears!!!) <<< | |||
| 05/10/2006 | 1 | ||
| 2002 explorer with 95k miles: power windows, airbag and front/rear wheel bearings. dealer was not surprised by these problems at all. $3k estimated repair cost. *nm | |||
| 07/01/2005 | 49000 | 1 | 08/16/2004 |
| Dt: the contact stated the instrument panel cluster was no longer working. the service dealer did not state why the panel was no longer working. the electrical components failed, such as the radio, blowers, windows, airbags, and all of the safety equipment. the dealer stated it was a common problem within this type of vehicle. the part to repair was no longer available. the consumer contacted the manufacturer; they referred him to the dealer to find an aftermarket product to repair the problem.*ak | |||
| 10/12/2004 | 50000 | 1 | |
| Consumer received a recall letter for the rear window liftgate. the parts have not been received by the dealer. liftgate bracket nhtsa 04v442000. *ak | |||
| 12/16/2004 | 79000 | 1 | |
| Consumer received recall 04v442000 for the rear window, and after numerous calls the parts have not been received by the dealers. *ak | |||
| 11/12/2004 | 1 | ||
| Window may drop unexpectedly when vehicle is operating. dealer refuses service.*ak | |||
| 09/17/2004 | 3 | 03/21/2002 | |
| I opened the rear window on my 2002 ford explorer and the left shock came loose. went to a car dealership to have it fixed. it has come undone twice since that time. eeds to be on a recall.*ak | |||
| 05/04/2004 | 2 | ||
| While opening the rear door hinges broke. consumer took vehicle to the dealer for inspection, and mechanic determined that the hinges and struts needed to be replaced, and replaced them. however, a few months later while closing the rear door the glass broke. no one was injured. vehicle was taken back to dealer, and the mechanic replaced the window. *ak | |||
| 05/04/2004 | 2 | ||
| I own a 2002 ford explorer 4 door. the rear left window was failing to go down, and when it did it would take time for it to go back up again. my mother purchased a 2003 ford explorer as well and my niece and they too experienced the same problem. i also had problems with my air leaking and was informed that some form of an invisible gas was leaking into my vehicle. i have an infant daughter and was concerned that she was breathing this.*ak | |||
| 04/14/2004 | 2 | ||
| Consumer stated that gear shift broke off, preventing consume r from driving the vehicle. also, electric windows broke, one at a time. *ak | |||
| 03/09/2004 | 1 | ||
| Front passenger side window exploded while vehicle was stopped at a traffic light. when this occurred a piece of glass hit the consumer. passenger side was unoccupied at the time of the incident. the cause of the widow exploding was yet to be determined.*ak | |||
| 08/24/2002 | |||
| Rear window on hatch door suddenly emploded when the driver pushed automatic button. glass shattered immediately with metal molding flying inside compartment all the way up front to driver. please describe details. *ak | |||
| 06/21/2001 | |||
| Main computer module malfunctions, causing other major components, such as transmission/ power window, and doors not to work. *ak | |||
| 06/02/2001 | |||
| Piston that raises back window flew out on a couple of occasions. contacted dealer, and dealer could not find cause of problem. | |||
| 10/05/2001 | |||
| Power rear window has only 3 positions, fully open, open 1 from top, fully closed, once activated there is no emergency stop until the 1 from top position. window drive motor is very powerful, no waring in place. could result in crushing of hand and other serious injuries. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 1 | 03/20/2002 | ||
| Consumer states the smoky rearview mirror obscures the view out the rear window. *yd | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 07/20/2004 | 5131 | 8 | 08/02/2002 |
| 13jan03-rear windshield washer inoperative reinstall rear washer hoses. 5nov03-clicking noise from rear a/c; replace motor assembly temperature blend. 5nov03&13nov03-l/r power mirrors inop; fuse blows; replaced mirror rear view outside sail mount 13nov03-fuel guage inop read 1/2 tank but tank was full; 20nov03-instrument cluster fuel gauge inop; 24nov03-removed and replaced instrument cluster; 18mar04-fuel guage inop & l/r power mirrors inop, fuse blows; could not duplicate problem at this time about fuel guage; tested bce for short, traced to mirror switch, replaced switch and blown fuse; 20 july 04-l/r power mirrors inop; replaced fuse; 20 july 04 - rear winshield washer inop; access washer hose and reconnect; 20 july 04- air conditioner not cooling properly; replaced blower motor for poor operation; motor assembly-heater-a/c blower replaced. 20 july 04 - mechanics broke the drivers door switch cover- 23 july 04 -reordered door panel and replaced drivers door switch cover.*ak | |||
| 07/28/2001 | 2 | 07/06/2001 | |
| Consumer states driver side mirror will not a hold position. dealer found loose glass and replaced mirror. *tt | |||
| 1 | 05/01/2002 | ||
| Electro-chromatic inside rear view mirror - obscures forward vision - particularly in turns to the right and at intersections.*ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - INTERIOR | |||
| 02/01/2003 | 3 | ||
| Interior rear view mirror is defective. the image is blurred, more so at night with head lights or street light on. took to ford dealer three times: 1st time they said nothing was wrong, 2nd time they said they had to order the part, 3rd time they said they replaced it but the problem still exist. i do not know what i have to do to get this distracting and possibly safety defect fixed.*jb | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 01/23/2011 | 58263 | ||
| Tl- the contact owns a 2002 ford explorer. while parked the contact was standing under the rear lift gate when it closed on its own and the glass shattered. the contact did not have severe injuries but sustained a headache and cuts on her head. the contact stated there was a recall nhtsa campaign id number: 07e104000 (component: visibility:glass, side/rear) on the vehicle . the recall repairs were performed on the vehicle prior to the failure. the manufacturer was contacted and stated the vehicle could be taken to the dealer for inspection and if the technicians determined the repairs were not performed correctly they would cover the costs of the glass but if they were done correctly the contact would have to cover the costs of repairs. the approximate failure mileage was 58,263. ds | |||
| 03/15/2009 | 120000 | ||
| Back glass breaking upon shutting door , drviers door | |||
| 12/04/2009 | 840000 | 1 | |
| We lifted up the rear glass on our 01 ford explorer and it completely shattered. the whole back glass is now gone. ford did a recall but only included 02 - 04 vehicles. they've had almost one million recalls for this particular problem however they said that it doesn't matter because the recall is only for cars made from 02 to 04. this seems somewhat frivolous. *tr | |||
| 04/13/2009 | 117000 | 1 | |
| I popped open the rear lift gate window of my 2002 ford explorer, and as it did not open fully, i pushed it upward slightly out the way. the gate window assembly collapsed, shattered, and fell on my head. fortunately, i was not injured, but it was unnerving to say the least. investigating further, i see that this is actually not an uncommon occurrence: http://www.carcomplaints.com/ford/explorer/2002/windows_windshield/rear_lift_gate_window_exploded.shtml something needs to be done, and soon, our somebody is going to get blinded or worse. *tr | |||
| 02/27/2009 | 1 | ||
| I open up my back hatch to get my bags out and as i was getting my bags out of the back the window exploded all over me.. class got in my neck and on my back thank god i had a hat on or my face would of got all cut up.. something needs to be done this has happen to many people. there is not reason for this, someone is going to get hurt very bad.. what has to happen someone lose a eye before something is done.. i am not waiting i am getting a lawyer. *tr | |||
| 05/23/2005 | 70000 | 1 | |
| Crack developed in area below lift gate glass. now the door ajar light goes on and off, as well as the buzzer. the glass does not shut properly and is inoperable and the area below the glass has completely fallen away. *tr | |||
| 04/04/2008 | 82545 | 1 | |
| Right below the rear window cracked from window down to the bottom of door. (top half) i thought at first that someone must have tried to break in using a pry bar. went through the car wash and when i came out i noticed the crack. pissed me right off..i hate driving damaged cars.. this was not called for..why did it crack? *tr | |||
| 05/17/2008 | 101000 | ||
| Tl*the contact owns a 2002 ford explorer. the contact stated that after several attempts to open the lift gate she was able to open it, as a result, the hinge broke and the bar that held the glass broke then the glass shattered. as of may 27, 2008, the dealer had not repaired the vehicle. the failure and current mileages were 101,000. | |||
| 07/23/2006 | 32000 | 2 | |
| Bought 2002 explorer in 2003 with 12,000 miles. servicng dealer replaced transmission and torque converter under warranty @ 32,000 miles after o/d light started flashing. now needs another transmission @ 54,000 miles. car has always been serviced, driven lightly, never towed, never abused. dealer will not pay or help out one bit. ford knows 2002 explorers have defective transmissions and rear ends, is ignoring problem, leaving consumer to absorb cost! have also had to replace timing chain tensioner, rear windshield wiper assembly, air conditioning unit under warranty. front and rear wheel bearings needed replacing- out of warranty. rear end is making classic humming sound that ford is also ignoring-pinion gears. *nm | |||
| 07/20/2004 | 5131 | 8 | 08/02/2002 |
| 13jan03-rear windshield washer inoperative reinstall rear washer hoses. 5nov03-clicking noise from rear a/c; replace motor assembly temperature blend. 5nov03&13nov03-l/r power mirrors inop; fuse blows; replaced mirror rear view outside sail mount 13nov03-fuel guage inop read 1/2 tank but tank was full; 20nov03-instrument cluster fuel gauge inop; 24nov03-removed and replaced instrument cluster; 18mar04-fuel guage inop & l/r power mirrors inop, fuse blows; could not duplicate problem at this time about fuel guage; tested bce for short, traced to mirror switch, replaced switch and blown fuse; 20 july 04-l/r power mirrors inop; replaced fuse; 20 july 04 - rear winshield washer inop; access washer hose and reconnect; 20 july 04- air conditioner not cooling properly; replaced blower motor for poor operation; motor assembly-heater-a/c blower replaced. 20 july 04 - mechanics broke the drivers door switch cover- 23 july 04 -reordered door panel and replaced drivers door switch cover.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - LINKAGES | |||
| 04/06/2008 | 87550 | 1 | |
| Rear panel was cracked which then lead to the rear window hinge failing and the window shattered in an unprovoked manner. *tr | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 01/26/2006 | 85000 | 2 | 07/01/2001 |
| Dt*: the contact stated the air bag light intermittently illuminates. the vehicle was seen by a dealer. the service department determined both front seat belts needed to be replaced due to the integrated air bag/seat belt system. the entire front seat belts were replaced accordingly but the air bag light later illuminated. the vehicle was taken back to the dealer. the service department suggested replacing the seat belts again. updated 3/3/2006 - the consumer has also had to replace the rear washer motor, odometer and has had problems with the automatic door locks. *nm | |||
| 01/01/2005 | 1 | 06/01/2004 | |
| 2002 ford explorer rear windshield wipers worked intermittently.***no answer required***.*mr *nm | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 01/01/2005 | 1 | ||
| The consumer would like to know if ford has issued a recall to their tsb article no. 620978 referencing the sun roof. *nm *sc the consumer stated there is a problem with the sun roof in how it retracts. *jb | |||
| 01/01/1901 | 1 | ||
| Problems with the material on the moon roof. *mr the vehicle was taken to the dealer who indicated that the manufacturer would only cover the problem if the vehicle was within it's warranty 36000 miles/36 months, the vehicle had 45000 miles. the consumer came across a technical service bulletin which explained the type of problem the vehicle was having sb620978. *nm | |||
| 12/12/2001 | |||
| Sun roof would riddle while driving. dealer contacted . feel free to provide any further information.*ak | |||
| 06/27/2002 | 1 | 05/01/2001 | |
| Drivers side saftey belt has broken too, air vent has broken too, sunroof design problem too, fuel pump failed at 14000 mi too | |||
| VISIBILITY - WINDSHIELD | |||
| 09/29/2006 | 78000 | 1 | 04/04/2004 |
| Dt*: the contact stated the rear hatchback door windshield fell off while the door was open breaking glass over the concrete which deflected back up causing injuries to the contact. the vehicle has not been to a service dealer to determine the caused of the problem. | |||
| 03/07/2004 | 1 | 03/11/2002 | |
| Went to wash my 2002 ford explorer and when the water hit the windshield it started to crack from the top of the windshield to about 3/4 the way down. it would seem to me that a windshield should be able to with stand this type of thing.*ak | |||
| 06/14/2002 | |||
| Window frame does not have a protective shield, it cracked about 5 inches , with smallest hit of a pebble.*ak | |||
| 07/01/2001 | 07/01/2001 | ||
| We are having alot of turbulance problems with the vehical with having the back windows down!it's so bad that the whole roof shakes as well as the sound is so ear piercing that it feels like your ear drums are going to break!we have taken it to ford to the service manager as well as having it looked at by the ford service rep,we are told to keep the windows up and locked!when we purshased the vehical we wanted a four door with windows to open not just two.to myself and my family my concern is health related as well,we have young children and if the windows are put down by them ,my concern is it could brak their ear drums.ford shows no concern in this matter ,being we are the only ones to complain.this is a defect with the manufacture,and are not willing to fix the problem! we could use your help. thank you,mr. anthony magee & family. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 12/24/2004 | |||
| The windshield wipers on a friend of mines 2002 ford explorer xlt are awful. i drive this vehicle from time to time and they do an awful job with snow and rain. have others ever complained about explorers in this way?? this is her fourth ford explorer over the past many years-she had a 1996, 1998, and 2000 explorer and they all had awful windshield wipers. *nm | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 02/14/2005 | 1 | ||
| Traveling in heavy rain when intermittent windshield wipers suddenly became non-operational. the wipers stopped midway on the windshield. the regular and fast wiper speeds are still operational at this point. in order to have the wipers return to the normal position on the windshield, the wiper switch has to be continually moved from the off position to the intermittent position until the wipers gradually move down the windshield. vehicle needs to be taken to dealership to have problem diagnosed and repaired immediately. | |||
| 02/12/2004 | 2 | ||
| Windshield wipers came on and went off intermittently in inclement weather. windshield wiper stayed in the up position while in operation . consumer informed the dealer about the problem on numerous occasions. mechanic determined that motor needed to be replaced. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 06/01/2007 | 1 | 06/01/2003 | |
| My window switch started to smoke and melted the main window switch. it does not work at all now. it will be taken to a ford dealership tomorrow. *tr | |||
| VISIBILITY/WIPER | |||
| 03/01/2011 | 140738 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the lift gate window was shattered on the ground. the vehicle was taken to the dealer. after diagnosis they advised him that the hinges fractured and needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was 140,738. the current mileage was approximately 149,229. | |||
| 03/01/2011 | 140738 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that the lift gate window was shattered on the ground. the vehicle was taken to the dealer. after diagnosis they advised him that the hinges fractured and needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was 140,738. the current mileage was approximately 149,229. mah | |||
| 03/01/2011 | 140738 | ||
| Tl-the contact owns a 2002 ford explorer. the contact stated that while walking to his vehicle he noticed that the rear lift gate window was shattered on the ground. the vehicle was taken to the dealer. after diagnosis they advised him that the hinges fractured and needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was 140,738. the current mileage was approximately 149,229. tb | |||
| 02/10/2013 | 98559 | 1 | |
| We opened the rear window to get something out of the trunk, lifted the window and the window exploded and crashed on my husband's head. it seems as if the hydrolics failed on each side of the rear window. glass just shattered and was everywhere. my husband's hands were cut and his head was banged up. *tr | |||
| 02/10/2013 | 98559 | ||
| We opened the rear window to get something out of the trunk, lifted the window and the window exploded and crashed on my husband's head. it seems as if the hydrolics failed on each side of the rear window. glass just shattered and was everywhere. my husband's hands were cut and his head was banged up. | |||
| 06/09/2010 | 148000 | ||
| Tl* the contact owns a 2002 ford explorer. the contact stated that the front passenger, rear passenger and driver side windows malfunctioned. the contacted mentioned that the windows could not be closed or opened. the dealer was contacted and the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the vin was not available. the failure mileage was 148,000 and the current mileage was 206,000. | |||
| 06/09/2010 | 148000 | ||
| Tl- the contact owns a 2002 ford explorer. the contact stated that the front passenger, rear passenger and driver side windows malfunctioned. the contacted mentioned that the windows could not be closed or opened. the dealer was contacted and the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the vin was not available. the failure mileage was 148,000 and the current mileage was 206,000. kmj | |||
| 06/09/2010 | 148000 | ||
| Tl- the contact owns a 2002 ford explorer . the contact stated that the front passenger, the rear passenger and driver side windows malfunctioned. the contacted metioned that the windows would not close or open. the dealer was contacted. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the vin was not available. the failure mileage was 148,000 and the current mileage was 206,000. dr | |||