Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 03/27/2008 | 88000 | 1 | 09/23/2005 |
| Loss control of my suv, and found out my spindle, bearings and everything was shot! *tr | |||
| 01/26/2008 | 09/03/2006 | ||
| I just recently took my 2003 ford explorer xlt 4.0l v6 to my local dealer because of a cold draft coming from the glove box and or floor panel on the passenger side. upon not even going into further explanation about my problem they knew exactly what the problem was; stating it is the blend door. they said the pins from the door break off and causes the door to fall making it not function properly creating a cold draft and the heater or air conditioning not to work properly; is a common problem. | |||
| 01/14/2008 | 80585 | 2 | 01/01/2003 |
| I am attempting to rectify a well know problem on my 2003 ford explorer regarding the heater blend door for the front heating unit. in this particular instance i have no heat here in michigan of all places. does ford have a recall for this problem? i have spoken to several ford people and they say this is a very common problem. if the air blend door breaks and the system is locked in the a/c mode, defogging/defrosting the windshield will be a challenge. ever tried to melt ice with an air conditioner? we have a responsibility to report safety issues. when the dealer called back , the first question was the vehicle?s mileage. when i reported 79k miles they said sorry, the cut-off for assistance was 75k miles. i argued that the problem was logged at 40k miles with numerous follow-up calls. they refused. i called the 1-800 assistance number again and got a real bonehead. she confirmed that 75k miles was the cut-off. i asked to speak to the gentleman to whom i had previously registered my complaint, giving her his identification number. she refused. i hung up and dialed the 1-800 number again. this time i got a kind lady who told me that the field engineer had the authority to offer compensation. i contacted the dealership to schedule an appointment and then learned that the field engineer had backed out of the deal and i was about to fork over $700 for replacement. how in the world does the customer get hosed for this amount of money. i bought the truck, kept it insured, did my maintenance and due to a factory defect, i still have to pay? unless the vehicle is in a crash or fire, an air plenum should last longer than the body of the vehicle. the on-going saga continues, as this becomes a safety issue, now i can't see out of my window due to snow and ice. *tr | |||
| 10/01/2007 | 1 | 05/06/2004 | |
| Paint is bubbling up and peeling on my roof in 3 areas. i can see the metal. *jb | |||
| 08/28/2003 | 18000 | 12 | 08/28/2003 |
| Tl-the rear end or the transmission and they cannot find the problem. you push on the accerlartor the engine revved up and then it slammed into gear. it you come to a stop sing some times it will go and sometimes no it feels as it some thing drops from under the trunck. | |||
| 10/31/2006 | 1 | 05/01/2004 | |
| The vehicle's paint is bubbly/blistering on the front edge of the hood. the vehicle was taken to a german ford dealership who noted the corrosion, took pictures, and initiated a report to ford motor company. at this time the dealer refuses to repair the vehicle at no charge because the vehicle's 36/36,000 warranty had expired, and is awaiting a formal response from ford motor company. the vehicle was not involved in a crash or fire. *jb | |||
| 07/19/2005 | 43000 | 12/20/2002 | |
| We own a 2003 ford explorer xlt. we were driving on i-79 and all of a sudden the car lost power so that we could not go above 25 mph on a very busy highway. we were towed over 100 miles back home to the dealership and were told that for some reason the air mass system went bad and caused the catalytic converters to go bad. the mechanic stated that he would try to get the dealership to pay for the catalytic converters since they are so expensive, however, i believe this offer was made in order to cover up an issue with the manufacturing of the vehicle. the car is still in the shop 5 days later and we do not know anything more as to how this could have occured. we have been diligent at keepingup regular maintenance and the car only has 43,000 miles on it, so this is not something that should have occured with no warning whatsoever. we have two small children and are very greatful that no large trucks were right around us as the time of the incident or we could have been seriously hurt as they can not slow down from 75mph to 25mph in a quick manner. | |||
| 10/15/2003 | 0 | ||
| I have recently bought 2 brand new fords from champion ford in shreveport louisiana. my brand new ford xlt explorer 2 door sport has been in the shop for various repairs longer than i have had the vehicle. the vehicle was purchased on 09/27/2003 since then the hood had to be re-painted, both side body molding has been replaced, the front turn signal light came loose , both bottom exterior body door trim had to be replaced, interior trim piece below the rear window broke and had to be re-placed, but the main problem is a vibration in the motor/transmission that vibrates the dash i have spent already over $60.00 in gas back and forth to dealership, me and my wife have taken off two days at work costing us over $500.00 in loss of pay, i have already paid the first truck note and insurance payment and now the truck is back at the dealership for repairs for approximately one more week of repairs. on 10/17/2003 the truck was brought back to the dealership and my wife drove another explorer of the same make/model and had no problems i then was told by the service mgr. that this problem was inherent to this make/model. i then approached the sale mgr. with the hopes of either exchanging or trading up too the 4 door model to help defray the profit loss. it was explained to me that the vehicle had already depreciated some $4000.00 and that to swap vehicles it would cost me an additional $75.00 an up a month car note. i have contacted ford motor company who basically told me i was stuck with the vehicle even though the dealership has had the vehicle longer than i have had it. i was sent from employee to employee mgr. of this to mgr. of that. i would appreciate any information or ideas you could provide me with this situation. this vehicle is to be my wife's truck and i would like her in a safe truck that is safe for her to travel in. the dealership has already replaced the cosmetic faults but has stated that this problem is of doubtful outcome. | |||
| 08/08/2003 | 13000 | 1 | |
| I was traveling in reverse (less than 1mph) when i struck a tree. the entire back window of my 2003 ford explorer shattered sending shards of glass into the rear third row seating area. the glass wasn't safety glass. the amount of damage (glass and body) is over $2,500.00. there are two areas of concern. first, if there were passengers in the 3rd row seat, they would have been covered in glass especially in the facial area? number two. why shoul there be so much damage at less than 1 mph? if i was rear ended at let's say 40 mph, the car would be totalled. i find this incident points out a design flaw and a safety problem. james hutchison | |||