Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 16427 | 11/01/2002 | 10008352 | Low speed or stationary noise/vibration at lower steering shaft area when turning. *mj | 07/28/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| EA09013 | Ford Motor Company | 08/18/2009 | 02/12/2013 | Vehicle Rollaway Allegations | ||
| This investigation is being closed based on several considerations.by the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during ea09-013, odi identified a number of different failure mechanisms in 180 incidents related to the alleged defect.the highest rate for any particular failure mechanism, the failure of the automatic transmission parking system, was 4.4/100k.the next-highest failure rate was for the bsi system, at 3.4/100k.for all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for additional information regarding this investigation, see the complete closing resume in the document file for ea09-013. the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10168454, 10279630, 10280078. | ||||||
| PE09020 | FORD MOTOR COMPANY | 04/21/2009 | 08/19/2009 | VEHICLE ROLLAWAY ALLEGATIONS | ||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumer shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004, ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.this preliminary evaluation has been upgraded to an engineering analysis (ea09-013) to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
| EA09013 | FORD MOTOR COMPANY | 08/18/2009 | VEHICLE ROLLAWAY ALLEGATIONS | |||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumers shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004 ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.preliminary evaluationpe09-020 has been upgraded to an engineering analysis to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
| STEERING - COLUMN | ||||||
| EA09013 | Ford Motor Company | 08/18/2009 | 02/12/2013 | Vehicle Rollaway Allegations | ||
| This investigation is being closed based on several considerations.by the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during ea09-013, odi identified a number of different failure mechanisms in 180 incidents related to the alleged defect.the highest rate for any particular failure mechanism, the failure of the automatic transmission parking system, was 4.4/100k.the next-highest failure rate was for the bsi system, at 3.4/100k.for all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for additional information regarding this investigation, see the complete closing resume in the document file for ea09-013. the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10168454, 10279630, 10280078. | ||||||
| PE09020 | FORD MOTOR COMPANY | 04/21/2009 | 08/19/2009 | VEHICLE ROLLAWAY ALLEGATIONS | ||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumer shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004, ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.this preliminary evaluation has been upgraded to an engineering analysis (ea09-013) to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
| EA09013 | FORD MOTOR COMPANY | 08/18/2009 | VEHICLE ROLLAWAY ALLEGATIONS | |||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumers shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004 ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.preliminary evaluationpe09-020 has been upgraded to an engineering analysis to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | ||||||
| EA09013 | Ford Motor Company | 08/18/2009 | 02/12/2013 | Vehicle Rollaway Allegations | ||
| This investigation is being closed based on several considerations.by the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during ea09-013, odi identified a number of different failure mechanisms in 180 incidents related to the alleged defect.the highest rate for any particular failure mechanism, the failure of the automatic transmission parking system, was 4.4/100k.the next-highest failure rate was for the bsi system, at 3.4/100k.for all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for additional information regarding this investigation, see the complete closing resume in the document file for ea09-013. the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10168454, 10279630, 10280078. | ||||||
| EA09013 | FORD MOTOR COMPANY | 08/18/2009 | VEHICLE ROLLAWAY ALLEGATIONS | |||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumers shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004 ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.preliminary evaluationpe09-020 has been upgraded to an engineering analysis to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
| PE09020 | FORD MOTOR COMPANY | 04/21/2009 | 08/19/2009 | VEHICLE ROLLAWAY ALLEGATIONS | ||
| In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumer shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004, ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.this preliminary evaluation has been upgraded to an engineering analysis (ea09-013) to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/11/2013 | 160000 | ||
| Went to put the car in park and the gear shift detached from the steering wheel. key was stuck in the ignition, unable to put the car in park. towed it to our house where my uncle was able to fix it. had to replace the whole steering column. the problem was caused by a weak piece of metal in the alloy connecting the gear shift to the steering column. | |||
| 02/24/2012 | 147000 | ||
| While in parked position, ignition started, gear shift broke while putting in reverse - failure of metal alloy connecting gear shift handle to steering column. key was stuck in ignition and was not removable. had to replace entire steering column. towing expenses incurred as well as repair expenses. problem caused by weakness/failure in metal alloy connecting gear shift handle to transmission steering column. | |||
| 03/13/2012 | 75900 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that while restarting the vehicle, the gear shifter detached from the steering wheel. the vehicle was towed to an authorized dealer where it was diagnosed with a failure to the steering column that needed to be replaced. the vehicle was not repaired. the failure and the current mileage was 75,900. kmj | |||
| 02/24/2012 | 147000 | ||
| While in parked position, ignition started, gear shift broke while putting in reverse - failure of metal alloy connecting gear shift handle to steering column. key was stuck in ignition and was not removable. had to replace entire steering column. towing expenses incurred as well as repair expenses. problem caused by weakness/failure in metal alloy connecting gear shift handle to transmission steering column. | |||
| 03/13/2012 | 75900 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that while restarting the vehicle , the whole gear shifter located on the steering wheel broke off. the vehicle was towed to an authorized dealer where it was diagnosed with a failure to the steering column that needed to be replaced. the vehicle was not repaired. the failure and the current mileage was 75,900.cv | |||
| 09/17/2011 | 97500 | ||
| When i was switching the gear from reverse to drive at a gas station, the shifter lever was snapped off. i cannot move the car any more, and the key got stuck in the steering column. i find loads of others have same problem happened and ford is not doing anything on this dangerous/could be fatal problem. | |||
| 06/02/2010 | 137800 | ||
| Repair shop perrier auto center change oil for me by overload engine with 10 quaters of oil and also averload power steering fluid that cost failed power steering. | |||
| 10/10/2009 | 165000 | 1 | |
| Tl* the contact owns a 2003 ford explorer. while driving 45 mph the steering wheel locked without warning. suddenly, the driver loss control of vehicle and crashed into a bridge. the air bags deployed with the massive impact. the police was called to the scene. the driver was taken to the hospital. the driver sustained moderate injuries to the back neck and chest. the vehicle was towed to an auto collision center. the cause of failure has not been determined at this time. the failure and current mileages were 165,000. updated 11/23/09. *lj updated 11/24 | |||
| 04/11/2009 | 65000 | 1 | |
| 03' ford explorer, steering column won't shift into or out of park correctly, have to push very hard on brake and struggle w/shift to get it to work. during oil change operator nearly had a roll away accident as parking to return truck to owner after change. this occurs at least 4 times a day. *tr | |||
| 12/09/2007 | 57420 | 1 | 10/24/2004 |
| I was driving on the 118 fwy west,exited off the balboa exit, which has an incline, i started applying my brakes to reduce my speed so i could turn left. when attempting to make a left turn, my steering wheel locked, it felt like no gas was going to my engine,therefore i had to really try to force my vehicle to go left. i was able to get the wheel rotate about an inch-the vehicle coasted to the right (we avoided going over the overpass). i shut the car engine off, waited a couple of minutes ,turned the ignition on and the car started up again. needless to say, i'm scared to death to drive my car. i keep it maintained, i have relatively new tires on it and it has approximately 57,400+ miles on it. *tr | |||
| 01/16/2003 | 437 | 1 | 12/19/2002 |
| While driving and without warning a loud clinking noise can be heard. the dealer is aware of the problem. *nlm squeeling noise from motor. transmission lurched and would not engage. transmission and transfer case had to be flushed. replace steering shaft for clinking noise. clockspring replaced. | |||
| STEERING - COLUMN | |||
| 10/21/2006 | 77800 | 1 | 02/01/2003 |
| While parked in my driveway, which is on an incline, i proceeded to start the car and shift from park to reverse. the gear shift lever broke off into my hand. i was fortunate because i was not on the road or highway, nor did i back over a child, cat or dog, etc. it would have been disastrous if i were on train tracks and the train was coming and i couldn't get out of gear, or try to park on a hill in san francisco, or downshift to make it up a mountain grade. towed vehicle to tuttle click ford. received quote from them as well as santa margarita ford. (over $600 difference. quote was doubled when the vehicle was towed to tuttle click vs over the phone quote!) car was then towed to automotive plus where a reliable mechanic replaced the entire steering column, as ford recommended. also, a rental car was needed, and there was a diagnostic charge of $50. i saved the old part for inspection/legal action. *nm | |||
| 09/02/2004 | 27100 | 1 | 02/01/2003 |
| 2003 ford explorer...during yield to turn left and then making left turn steering wheel locked as if someone had pulled key out of ignition causing vehicle to steer left into oncoming traffic. vehicle was moving between 5-15 mph at time of failure. turning off vehicle and restarting we found that steering again released and we were able to drive vehicle home. i took vehicle into dealer next day and they said they could not duplicate concern of course it happened for the first time at 27,000 miles,,,very unlikely to get it to happen the day they look at it. they did however replace the complete steering column to remedy an additional problem where the shift selector would pop into drive(after accellerating)even though it indicated the selector was in drive already. i need immediate remedy to this problem and have since contacted ford motor company hoping for help. consequently not related to the steering locking problem the rear window on the left rear has had 3 repair attempts to fix a intermitt inop problem,,,and the blower motor was replaced because it makes noise...i have 4 fords in my family(f150 and f250) that we have been very happy with however we have now lost complete confidence in this particular vehicle...seems the dealer just doesnt know or want to do anything additional!*ak | |||
| 09/24/2003 | 1000 | 1 | 07/14/2003 |
| The vehicle projects a significant whining noise from the rear end and a vibration forward through the steering column. the vehicle is unsafe to drive and the dealership will not offer us an alternative vehicle to use. we have been informed that the manufacturer will need at least 3 months to figure out a solution. *la | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 05/04/2007 | 1 | 09/03/2003 | |
| For about a week strange noises were observed upon shifting from park into reverse. during a 5 mile trip into town, power steering pump noise was observed when turning. upon reaching destination i experienced difficulty maneuvering into a parking space and observed a lot of steering pump noise. upon return home i checked the reservoir to find it extremely low and a check under the vehicle revealed fluid had been leaking and distributed all the way to the back of the vehicle. upon filling and starting the vehicle, no apparent location was observed except the connection to the rack & pinion looked to be leaking but the only evidence was apparent lack of dust build up which was evident around the attachment plate which indicates there has been enough flow to remove buildup from leaking condition. *jb | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 06/03/2004 | 2 | ||
| While driving 20 mph, the driver's side tire rod separated from the wheel. the driver was able to maintain control of the vehicle and pull over. the driver had the vehicle towed to the dealer for inspection. the mechanic replaced both driver and passenger side tire rod due to worn parts. please fill in additional information. *nm | |||
| STEERING - RACK AND PINION | |||
| 02/17/2008 | 40000 | 2 | 07/25/2007 |
| Tl*the contact owns a 2003 ford explorer. while driving 60 mph, on february 17, 2008, the engine shut off immediately without warning. several vehicles were rapidly approaching the contact, which nearly caused a fatal crash. there were no warning lights present prior to the failure; however, after the engine shut off, all of the lights illuminated on the instrument panel. the vehicle was towed to an independent mechanic and diagnosed. the mechanic was unable to restart the vehicle. the dealer diagnosed the vehicle and stated that the catalytic converter needed to be replaced. the part was ordered and may be available by next week. the vehicle has been at the dealer for two weeks. the manufacturer's president was notified on two occasions and the secretary forwarded the messages to a liaison. the contact wanted the vehicle replaced, but the liaison stated that she could not assist. the contact saw on the news that there was a manufacturer's recall and filed case number 0490000518. the manufacturer stated that there were no existing recalls related to the failure. the following failures occurred with the previous owner: on march 1, 2004, the ring and pinions failed, on march 31, 2004, the pinion valve leaked, was damaged, tested and repaired. on april 14, 2004, while driving approximately 55 mph, the front pinion seal was leaking and replaced. the upper bearing was also repaired. the vin appears to be invalid. the failure and current mileages were 40,000. | |||
| 05/04/2007 | 1 | 09/03/2003 | |
| For about a week strange noises were observed upon shifting from park into reverse. during a 5 mile trip into town, power steering pump noise was observed when turning. upon reaching destination i experienced difficulty maneuvering into a parking space and observed a lot of steering pump noise. upon return home i checked the reservoir to find it extremely low and a check under the vehicle revealed fluid had been leaking and distributed all the way to the back of the vehicle. upon filling and starting the vehicle, no apparent location was observed except the connection to the rack & pinion looked to be leaking but the only evidence was apparent lack of dust build up which was evident around the attachment plate which indicates there has been enough flow to remove buildup from leaking condition. *jb | |||
| 09/22/2006 | 100 | 20 | 05/28/2003 |
| I purchased a 2003 ford explorer new, ever since owning the vehicle, i believe the first 6 months it was in the shop for repairs. issues with windows, paint bubbling after having the protective coat put on it. there have been far to many issues with this vehicle to even recall. i tried once to get it replaced under the lemon law and was told it did not qualify. the vehicle has only 39,000 miles on it and already has had 2 rack and pinions replaced. when i asked ford if there was a recall they said they knew nothing about it, when i said how can a 36,000 mile vehicle already need 3 rack in pinions there response was well its actually only two, i said no it originally had a rack in pinion when i purchased it so it is on its 3rd. i have had to have the electrical repaired in the rear window as well and now it has stopped working again. when i called to set up an appt. was told i had to take it to the service dept. that fixed it the first time, they told me know because they did not honor my warranty because it was not a ford warranty. i call the shop back complaining why was i sent there, they said because it was the original shop and they should have serviced it. this is the problem, you take the vehicle in with problems no one can seem to find what is wrong with it and when they do they fix it and it breaks again. so at this point my rear window does not open, i am on my 3rd rack in pinion, have had issues with the gauges not working and so on and so on. this is the worst vehicle i have ever owned. here i purchased a new one so i wouldn't have to worry about car problems and that is all i have had since day one. i would not recommend a ford to anyone nor would i purchase another one. sorry thing for me, was if i did not pay cash for it, i would have defaulted on the loan and they could have kept the vehicle. *nm | |||
| 08/05/2003 | 34400 | 0 | 06/29/2000 |
| Rack-pinion steering gear leaks fluid. *la | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 03/13/2005 | 1 | 04/08/2003 | |
| When adjusting steering wheel for different levels it won't lock in position. with the slightest pressure on the steering wheel it will fall into driver's hands. has not taken vehicle to a dealer.*ak | |||
| 04/15/2004 | 20000 | 1 | |
| While driving steering wheel became loose and would only steer to the left. this resulted in vehicle going over an embankment. *ak | |||