Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TRAILER HITCHES | |||
| 05/18/2007 | 70000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that there was a crack in the tailgate hatch in the rear of the vehicle. additionally, the contact stated that when attempting to rent a trailer from u-haul, the company would not rent to anyone with a ford explorer which she believed to be a safety concern. the vehicle was taken to an authorized dealership where the contact was informed that she would be responsible for repairs. the contact had not spoken with the manufacturer at the time of the complaint. the current mileage was approximately 120,000. the failure mileage was approximately 70,000-bk | |||
| 07/16/2004 | 2 | 09/29/2003 | |
| U-haul will not rent any trailer to owners of ford explorer's. u-haul should not be allowed to pick and choose it's customers. if i have a safe and properly equiped tow vehicle like a 2003 ford explorer, 4 door, 4x4, automatic, 4.0 liter with a heavy duty towing package then u-haul should not be allowed to tell me i do not have an appropriate tow vechicle. the real reason they decline to rent a trailer to ford explorer owners is because the company lawyers told them not to because u-haul has chosen not to rent behind this tow vehicle based on our history of excessive costs in defending lawsuits involving ford explorer towing combinations.*ak | |||