Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | FORD MOTOR COMPANY | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 05136 | 01/01/2005 | 10016832 | Backglass difficult to close and an intermittent door ajar lamp. *tt | 10/12/2005 | |
| 16833 | 05/01/2003 | 10002758 | Backglass rattle/noise or high effort when closing. *tt | 09/16/2003 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 04259 | 01/24/2005 | 0515 | 10013303 | Rear power window(s) inoperative. *tt | 04/14/2005 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 05/02/2012 | 96000 | 1 | |
| All 4 of the wheel bearings had to be replaces in a matter of 5 months the rear window has a crack in the fiberglass covering right down the middle said not covered not a health risk but the molding is still cracked from the bottom of window to the bottom of the molding piece brake lights stay on until u get back in and tap the brakes then the light shuts off. *tr | |||
| 01/01/2011 | 56543 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that the rear lift gate panel was cracked due to defective material. the dealer denied assistance with the repair because the warranty expired. the vehicle was not repaired. the failure mileage was 56,543 and the current mileage was 60,000. sm. | |||
| 01/01/2011 | 56543 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated the vehicle rear lift gate glass panel failed. the panel was cracked due to defected material. the dealer denied assistance with the repair, because the vehicle warranty expired. the vehicle was not repaired. the failure mileage was 56,543, and the current mileage was 60,000. li | |||
| 10/15/2011 | 125000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact confirmed there was a crack located on the panel of the rear window. the vehicle was not taken to the dealer to be repaired. the manufacturer was not notified of the failure. the vehicle was not repaired. the vin was unknown. the failure mileage was 125,000 and the current mileage was 177,000. rvk | |||
| 10/15/2011 | 125000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact confirmed a crack located on the panel of the rear window. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired and the vin was unknown. the failure mileage was 125,000 and the current mileage was 177,000. rds | |||
| 06/01/2006 | 70000 | ||
| Tl- the contact owns a 2003 ford explorer. the vehicle was included in the recall associated with nhtsa campaign id number: 04v442000 (structure:body:hatchback/lift gate:hinge and attachments) and was repaired. after the repair, the contact noticed a fracture in the panel under the rear liftgate window. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 70,000. kmj | |||
| 06/01/2006 | 70000 | ||
| Tl- the contact owns a 2003 ford explorer. the vehicle was included in the recall under nhtsa campaign id number: 04v442000 (structure:body:hatchback/lift gate:hinge and attachments) and was repaired. after the repair the contact noticed a crack in the panel underneath the rear window on the liftgate. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 70,000. ds | |||
| 10/01/2009 | 80000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that the hatch back had a crack from the end to the window it self. the vehicle was inspected by a dealer and they advised her that it was caused do to stress from opening and closing of the door. the vehicle has not been repaired. the manufacturer has not been contacted. the failure mileage was approximately 80,000. tb | |||
| 12/01/2010 | 125000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that the rear lift gate had fractured directly under the window seal. she then noticed that the door ajar warning light would illuminate as if she had doors open. the dealer was then contacted and they advised her that they were aware of the failure, but there was no recall yet. the vehicle has not been inspected nor repaired. the failure mileage was approximately 125,000. tb | |||
| 03/14/2011 | 80000 | ||
| Blend door actuator not working. not able to defrost windows easily. | |||
| 06/01/2007 | 30000 | ||
| Tl- the contact owns a 2003 ford explorer. while parked the contacted noticed the rear window panel was cracked on the bottom of the panel. the contact stated there was a risk the rear window could fall and break. the manufacturer was contacted and stated there was not a recall and the warranty had expired. the contact would have to cover the costs of repair. the approximate failure mileage was 30,000. ds | |||
| 01/18/2010 | 54000 | 1 | |
| Temperature blend door starts making a clicking noise and then the heater starts putting out cold air. the front window doesn't defrost. no heat in the front of the vehicle when temperatures outside can reach 0 degrees. the average cost to repair the part is $734. *tr | |||
| 09/26/2009 | 63000 | 1 | |
| I was driving my 2003 ford explorer at 70 mph in the fast lane of the freeway and decided to pull the driver's side visor down to cut down on the sun's glare. all of a sudden, the plastic mount that holds the visor metal stem in place shattered and the visor came loose dangling in front of my face by an electrical cable. the visor was severely obstructing my vision so i had to quickly grab the it and hold it out of the way with my left hand while steering with my right to negotiate across 4 lanes of freeway traffic until i could stop the vehicle on the freeway shoulder. the electrical cable does not have a connector so it is not possible to disconnect it from the vehicle. as a result, i had to drive the next 20 miles using my left had to hold the visor up with my left hand while driving with my right until i could reach home. *tr | |||
| 01/28/2009 | 80000 | 1 | |
| 3 large cracks in plastic trim below glass on rear lift gate appeared after a cold/icy day. *tr | |||
| 11/12/2006 | 74000 | 1 | 03/09/2005 |
| Tl*the contact owns a 2003 ford explorer. the contact stated that the plastic underneath the rear liftgate's glass door has begun to crack. the door still operates properly. the vin was unavailable. the current mileage is 78,000 and failure mileage was 74,000. | |||
| 12/31/2003 | 1 | 07/27/2003 | |
| Numerous problem: brakes, rear window opening, seat belt retraction, heater, rear defrost, body work, etc.. *ph while braking the brake pedal went to the floor and caused extended stopping distance. the rear window hinge failed which caused the window to open while the consumer went through a car wash. the seat belt retracted slowly which caused the belt to become hooked onto the door lock system. as a result the passenger could not get out of the vehicle. the left wiper was not clearing the windshield. the left rear door would not close all the way unless it was slammed hard. *nm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 12/25/2012 | 110000 | ||
| Tl* the contact owns a 2003 ford explorer. the contact stated that while driving approximately 40 mph, the contact heard a clicking noise coming from the a/c heater blend door actuator. in addition, the a/c failed to operate. the vehicle was taken to the dealer for diagnostic testing. the technician advised that the blend door actuator needed to be replaced. the manufacturer was made aware of the failure and advised the contact that the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure and the current mileage was 110,000. the vin was not available. | |||
| 10/16/2008 | 148000 | 1 | |
| While out of town, vacationing and touring for fall colors, i lost all power to the climate control system after a short coffee stop. when i started my explorer i notice i had no heat, fans, defroster or power to the climate control system. thinking i had blown a fuse, i opened the owners manual and checked the fuse diagram pages for the system that was not working. i checked all the fuses indicated but, i found none of them had blown. after detouring and heading for the local small town, i purchased an emergency fuse replacement and tester kit as it was now getting dark, trying to continue re-checking any fuses (while in the confined and most awkward place to install a fuse control panel under the dash board on the drivers side) was going to have to wait till daylight. on my return to my campsite i change the head lighting from auto to manual and pulled out on the knob to turn on the fog light system. as i did this all power to my climate control system returned and was working normal again. this could have been a real problem as the next morning i woke up to frost and 0` temperature and overcast for the day. *tr | |||
| 09/26/2008 | 65000 | 1 | |
| 2003 ford explorer - 65k miles - blend door actuator 7.6hp failed causing a/c to remain in on position with no heat or defroster. *tr | |||
| 01/14/2008 | 80585 | 2 | 01/01/2003 |
| I am attempting to rectify a well know problem on my 2003 ford explorer regarding the heater blend door for the front heating unit. in this particular instance i have no heat here in michigan of all places. does ford have a recall for this problem? i have spoken to several ford people and they say this is a very common problem. if the air blend door breaks and the system is locked in the a/c mode, defogging/defrosting the windshield will be a challenge. ever tried to melt ice with an air conditioner? we have a responsibility to report safety issues. when the dealer called back , the first question was the vehicle?s mileage. when i reported 79k miles they said sorry, the cut-off for assistance was 75k miles. i argued that the problem was logged at 40k miles with numerous follow-up calls. they refused. i called the 1-800 assistance number again and got a real bonehead. she confirmed that 75k miles was the cut-off. i asked to speak to the gentleman to whom i had previously registered my complaint, giving her his identification number. she refused. i hung up and dialed the 1-800 number again. this time i got a kind lady who told me that the field engineer had the authority to offer compensation. i contacted the dealership to schedule an appointment and then learned that the field engineer had backed out of the deal and i was about to fork over $700 for replacement. how in the world does the customer get hosed for this amount of money. i bought the truck, kept it insured, did my maintenance and due to a factory defect, i still have to pay? unless the vehicle is in a crash or fire, an air plenum should last longer than the body of the vehicle. the on-going saga continues, as this becomes a safety issue, now i can't see out of my window due to snow and ice. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 01/03/2007 | 58000 | 1 | 07/07/2003 |
| Tl* -the contact owns a 2003 ford explorer with an odometer reading 58000 miles and the front defroster did not work. the contact stated that while was driving at 45 mph he heard sound coming from dashboard, then the defroster failed to blow hot air. presently, only cold air blew out from the defrost. the contact took the car to the dealer, and they told him that the vehicle was out of warranty, and he would have to pay for the repair. also, he called the manufacturer, and they told him to take it to the dealer to have it fixed because there is no recall at this time.*ak updated *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 08/15/2006 | 1 | 07/15/2006 | |
| Temperature control does work. failure of blend door or evaporator assembly heat does not work and windshield defrost does blow warm air. blend door motor or plenum box is at fault.*jb | |||
| 08/20/2003 | 27000 | 1000 | |
| While driving at under 50 mph, there is a squeak that comes from the engine compartment. it sounds like a rusty suspension spring. however, this squeak is heard at exactly 35 second intervals. i found this to be associated with the air conditioner. if it is turned off, the noise goes away. the noise is present anytime the ventilation system is on. i took the automobile to courtesy ford in poulsbo, washington. i was told that the noise was normal. i find this hard to believe. i dont think ford would want its automobiles going down the street with an intentional loud squeak. i think this is somehow associated with what ever contorls the air handling system, such as the computer. help me find an answer. *ak | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 07/05/2012 | 90000 | 1 | |
| Rear window hinges broke for the second time. they were fixed once with recall and are now broke again. also the back lift gate panel has cracked. *tr | |||
| 08/01/2009 | 67000 | ||
| Tl* the contact owns a 2003 ford explorer. the rear windshield has developed cracks, which subsequently caused the windshield wipers to fail. she took the vehicle to the dealer for inspection, but they did not perform an inspection. the manufacturer advised her to repair the vehicle, and if her model type was recalled, she could inquire about reimbursement. the vehicle was in the process of being repaired. the current and failure mileages were 64,000. | |||
| 05/14/2008 | 11330 | 1 | 05/30/2003 |
| Tl*the contact owns a 2003 ford explorer. while driving 55 mph with the cruise control activated, the cruise control failed without warning. the vehicle was taken to a dealer and they stated that the cruise control wiring failed. there is a recall for the vehicle speed control, but his vin was not included. the recall number was unknown. the current mileage was 11,550 and failure mileage was 11,330. updated 06/25/08. *lj the consumer stated after the dealer fixed the recalled rear hatch probelm, the cargo hatch flew open while driving down the highway. a | |||
| 03/06/2007 | 49000 | 1 | 09/01/2003 |
| Tl*-the contact owns a 2003 ford explorer eddie bauer edition. the rear window cracked near the location of the ford emblem. the nhtsa website listed several related complaints. the manufacturer was aware of the defect, and will not authorize the repair. the current and failure mileage were both 49,000.*ak | |||
| 02/09/2007 | 48000 | 2 | 10/11/2002 |
| Tl* - the contact owns a 2003 ford explorer xls. the contact stated that there was a panel below the rear window that cracked in half vertically. the vehicle was parked in the driveway ,and when he got to the vehicle he found it that way. he had not driven the vehicle that day. the contact was concerned that there were many complaints concerning this problem. also, the rear window of exploded . the failure and current mileage were 48000.*ak | |||
| 01/25/2007 | 49890 | 1 | 07/01/2005 |
| Tl* - the contact owns a 2003 ford explorer eddie bauer edition. the rear window cracked near the location of the ford emblem. the nhtsa website list several related complaints. the manufacturer is aware of the defect and will not authorize the repair. the current mileage was 50,000 and the failure mileage was 49,890. *ak | |||
| 01/26/2005 | 30000 | 1 | |
| While driving 35 mph rear window shattered. dealership was notified, but did not resolve the problem. *ak | |||
| 02/24/2005 | 16000 | 1 | 01/20/2003 |
| Owner was driving on a residential street at approximately 25 mph when without warning the rear glass shattered. owner contacted the manufacturer and was informed that the vehicle was not included in the recall due to vin. *nm manufacture stated recall only applied to 4 door model, not 2 door model which the consumer owns. *bf *nm | |||
| 10/01/2004 | 16100 | 1 | |
| A consumer safety campaign 04520 was received for the rear glass falling out or cracking. consumer took vehicle for an oil change and the dealer did not have the part for the vehicle. consumer was concerned that someone will be injured, and he will be liable for the injuries. manufacturer stated no parts have arrived yet. *ak | |||
| 08/16/2003 | 2 | ||
| Glass of front windshield leaking, we had it resealed and it is again leaking and the new seal is lifting. the rear liftgate window was leaking and the water was leaking in between the inner and outer panels. when the liftgate is opened one gets an unexpected shower. this too required repairing.*ak dup | |||
| 01/31/2004 | 3500 | 1 | 10/06/2003 |
| Ford explorer xls. rear window shattered for unknown reason. the window appears to be under alot of tension.? *jb | |||
| 06/01/2003 | 16000 | 2 | 03/01/2003 |
| Rear glass opened while driving. loud whistling noise coming from under dash/engine. no power. stalls on take off. *ak | |||
| 08/17/2003 | 1 | ||
| 2003 ford explorer sitting in garage. rear hatch glass exploded as hatch was half way to being closed.*ak | |||
| 04/28/2003 | 0 | ||
| While driving the 2003 ford explorer, the right rear window shattered under normal driving conditions. *nlm | |||
| 12/02/2002 | |||
| Consumer stated that rear lift gate glass shattered while vehicle was parked in a cool parking lot on a cool day. ts | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 06/19/2008 | 98000 | 1 | |
| My back windshield exploded last thursday while parked in my driveway. not only did the glass explode, but the fiberglass underneath the glass was pulled away from the backend of the truck in a bowing position. i had the back hinge replaced after the recall, it's been less than 12 months and the ford dealership in nashua will do nothing for me, stating that they have never seen anything like that before and there are no other complaints. when i asked to speak to the area factory rep, they informed me that they didn't have one. i asked to speak to the manager, who pretty much said, here's your hat, what's your hurry, out you go...he then flagged me as being an irate customer. i am a mother of 4 young children, god forbid they had been in the car when that had happened. ford should be ashamed of themselves..ford-built strong my leg! anyone interested in filing a class action lawsuit in the state of nh, please let me know, i am going to contact my lawyer today. *tr | |||
| 11/15/2004 | 1 | ||
| Glass is literally hanging from the front passanger window frame. this is resulting in obstruction of vision. | |||
| 07/12/2004 | 1 | 09/15/2003 | |
| Back (rear) window does not close properly. requires numerous attempts. *la | |||
| 07/07/2003 | 7500 | 1 | |
| While driving rear window exploded without warning. dealer notified. *ak | |||
| 05/03/2003 | 450 | 1 | |
| The driver's power window button was very sensitive. the slightest touch/bump caused the window to open fully. the consumer almost had an accident due to this problem, while driving in a rain storm. *jb | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 12/06/2003 | 1 | 11/22/2002 | |
| The rearview mirror in my vehicle has about 20% of its capacity blocked by the overhead compartment. *la | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 04/16/2011 | 74000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that there was a crack on the rear of the vehicle touching the window, which may cause the rear window to seperate from the vehicle. the dealer and manufacturer diagnosed that the failure was cosmetic, but was unable to assist with repairs to the failure. the failure was not remedied. the failure mileage was 74,000 and the current mileage was 77,130. nw | |||
| 06/04/2008 | 139200 | 1 | |
| I have a ford explorer and the back glass fell and it hanging off. why before i bought the car last year the problem wasn't fixed. *tr | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - SWITCH/WIRING | |||
| 03/02/2007 | 114000 | 10 | 01/28/2003 |
| Tl* - the contact called about the 2003 ford explorer xlt. the contact stated that the air bag light stayed on, and when it was on, the airbag deactivated which was a safety problem. it happened all the time. the fuses have been changed under warranty, and now that it was not under warranty, it was no longer repaired free of charge. the contact stated that she was told by one service station that it was standard for the fuses to blow because of the fuse box location. another service station told the contact that this was not true that the fuse box was to high in the car for pebbles to be able to get into the fuse box. also, the windshield wipers won't turn off by them selves, even when the keys were out of the ignition. the contact stated that the airbag light and the door ajar light were consistently on. moreover, the electronic seat would not move forward or backward. she had the seat repaired twice and it failed again. finally, contact stated that the vehicle was making a knocking noise in the front and rear of the vehicle's undercarriage. the vehicle clanked stopping, turning to go forward, or just sitting still. the first time the contact took the vehicle for repair she was told by the repair shop that it was the driver's seat that was causing the clanking noise, and the second time she was told that the noise was not something they could identify because during diagnostic testing it did not show a specific failure code. the current and failure mileage were both 114000.*ak | |||
| VISIBILITY - WINDSHIELD | |||
| 01/01/1901 | 1 | ||
| The consumer's 2003 ford explorer had a rock chip the windshield. a crack developed from the chip. *kb the crack ran the entire length of the windshield. the consumer believes the windshield are poorly manufactured. *nm | |||
| 10/06/2004 | 40000 | 1 | |
| No parts were available for recall 04s20 concerning rear windshield. sterling ford 703-430-7700. *ak *tc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 12/09/2003 | 10000 | 1 | 06/27/2003 |
| During cold / snow weather windshield wipers would not wipe the front windshield properly. this caused the windshield wipers to freeze against the front windshield, resulting in poor visibility. the dealer was notified.*ak | |||
| VISIBILITY/WIPER | |||
| 11/14/2012 | 10300 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the tailgate had cracked underneath the rear window. the vehicle was not taken to a dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 103,000 and current mileage was unknown. mah | |||
| 11/14/2012 | 10300 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the tailgate had cracked underneath the rear window. the vehicle was not taken to a dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 103,000 and current mileage was unknown. dr | |||
| 12/04/2012 | 147000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that while driving approximately 5 -10 mph over a road bump, the hatch back window detached and fell from the vehicle without warning. the contact pulled over and saw that the hinges to the rear window were severely rusted, causing the window to detach. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was later contacted and advised him that the vehicle was too dangerous to drive and should not have passed state inspection. the failure mileage was approximately 147,000. the current mileage was approximately 148,000. kmj | |||
| 12/04/2012 | 147000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that while driving approximately 5 to 10 mph and going over a bump, the hatch back window fell out without any warning. the contact pulled over and saw that the hinges to the rear window were severely rusted causing the failure. the vehicle has not been inspected by a dealer or an independent mechanic. the manufacturer was later contacted and they advised him that the vehicle was too dangerous to drive and should not have passed inspection. the failure mileage was approximately 147,000. the current mileage was approximately 148,000. tb | |||
| 11/25/2012 | 110000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that the rear lift gate was fractured near the window. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified of the failure and advised the contact that they would look further into the failure. the failure mileage was 110,000. kmj | |||
| 11/25/2012 | 110000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact went to open up the liftgate and noticed that there was a crack on the liftgate near the window. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that they would look into the case and to call nhtsa to file a complaint. the failure mileage was 110,000. ap | |||
| 10/01/2012 | 160000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the lift gate window detached from the hinges and crack the door. the vehicle was taken to the dealer for inspection and they stated that the hinges needed to be replaced. the dealer also stated that the vehicle was under recall nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments). the vehicle was repaired but the failure recurred and the door was still cracked. the manufacturer was notified and advised the contact to keep the receipts in case of another recall. the failure mileage was 160,000. pmb | |||
| 10/01/2012 | 160000 | ||
| Tl- the contact owns a 2003 for explorer. the contact stated that the lift gate window detached from the hinges and crack the door. the vehicle was taken to the dealer for inspection and they stated that the hinges needed to be replaced. the dealer also stated that the vehicle was under recall nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments). the vehicle was repaired but the failure recurred and the door was still cracked. the manufacturer was notified and they stated that she needed to keep her receipts in case of another recall. the failure mileage was 160,000. ap | |||
| 08/22/2012 | 130000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the hinges on the back lift gate fractured and allowed the glass to become disengaged. the vehicle could not be driven. the dealer was notified and informed the contact that there were no recalls on his vehicle. the manufacturer was made aware of the failure who stated that the vehicle had been repaired under the recall nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments) 8 years prior and provided no other assistance. the failure and current mileage was 130,000. pmb | |||
| 08/22/2012 | 130000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the hinge on the back lift gate fractured and allowed the glass to become disengaged. the vehicle could not be driven. the dealer was notified and informed the contact there were no recalls on his vehicle. the manufacturer was notified and informed the contact that the vehicle had been repaired under the recall for nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments) 8 years prior and provided no other assistance. the failure and current mileages were 130,000. dt | |||
| 06/28/2012 | 91793 | ||
| Tl- the contact owns a 2003 ford explorer. the contact noticed a crack on the rear lift gate panel. the vehicle was not taken to the dealer for diagnostics or repairs. the approximate failure mileage was 91,793. kmj | |||
| 06/28/2012 | 91793 | ||
| Tl- the contact owns a 2003 ford explorer. while parked contact noticed the a crack on the rear lift gate panel. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the approximate failure mileage was 91,793. da | |||