Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY/WIPER | |||
| 11/14/2012 | 10300 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the tailgate had cracked underneath the rear window. the vehicle was not taken to a dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 103,000 and current mileage was unknown. mah | |||
| 11/14/2012 | 10300 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the tailgate had cracked underneath the rear window. the vehicle was not taken to a dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 103,000 and current mileage was unknown. dr | |||
| 12/04/2012 | 147000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that while driving approximately 5 -10 mph over a road bump, the hatch back window detached and fell from the vehicle without warning. the contact pulled over and saw that the hinges to the rear window were severely rusted, causing the window to detach. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was later contacted and advised him that the vehicle was too dangerous to drive and should not have passed state inspection. the failure mileage was approximately 147,000. the current mileage was approximately 148,000. kmj | |||
| 12/04/2012 | 147000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that while driving approximately 5 to 10 mph and going over a bump, the hatch back window fell out without any warning. the contact pulled over and saw that the hinges to the rear window were severely rusted causing the failure. the vehicle has not been inspected by a dealer or an independent mechanic. the manufacturer was later contacted and they advised him that the vehicle was too dangerous to drive and should not have passed inspection. the failure mileage was approximately 147,000. the current mileage was approximately 148,000. tb | |||
| 11/25/2012 | 110000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact stated that the rear lift gate was fractured near the window. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified of the failure and advised the contact that they would look further into the failure. the failure mileage was 110,000. kmj | |||
| 11/25/2012 | 110000 | ||
| Tl-the contact owns a 2003 ford explorer. the contact went to open up the liftgate and noticed that there was a crack on the liftgate near the window. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that they would look into the case and to call nhtsa to file a complaint. the failure mileage was 110,000. ap | |||
| 10/01/2012 | 160000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the lift gate window detached from the hinges and crack the door. the vehicle was taken to the dealer for inspection and they stated that the hinges needed to be replaced. the dealer also stated that the vehicle was under recall nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments). the vehicle was repaired but the failure recurred and the door was still cracked. the manufacturer was notified and advised the contact to keep the receipts in case of another recall. the failure mileage was 160,000. pmb | |||
| 10/01/2012 | 160000 | ||
| Tl- the contact owns a 2003 for explorer. the contact stated that the lift gate window detached from the hinges and crack the door. the vehicle was taken to the dealer for inspection and they stated that the hinges needed to be replaced. the dealer also stated that the vehicle was under recall nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments). the vehicle was repaired but the failure recurred and the door was still cracked. the manufacturer was notified and they stated that she needed to keep her receipts in case of another recall. the failure mileage was 160,000. ap | |||
| 08/22/2012 | 130000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the hinges on the back lift gate fractured and allowed the glass to become disengaged. the vehicle could not be driven. the dealer was notified and informed the contact that there were no recalls on his vehicle. the manufacturer was made aware of the failure who stated that the vehicle had been repaired under the recall nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments) 8 years prior and provided no other assistance. the failure and current mileage was 130,000. pmb | |||
| 08/22/2012 | 130000 | ||
| Tl- the contact owns a 2003 ford explorer. the contact stated that the hinge on the back lift gate fractured and allowed the glass to become disengaged. the vehicle could not be driven. the dealer was notified and informed the contact there were no recalls on his vehicle. the manufacturer was notified and informed the contact that the vehicle had been repaired under the recall for nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments) 8 years prior and provided no other assistance. the failure and current mileages were 130,000. dt | |||
| 06/28/2012 | 91793 | ||
| Tl- the contact owns a 2003 ford explorer. the contact noticed a crack on the rear lift gate panel. the vehicle was not taken to the dealer for diagnostics or repairs. the approximate failure mileage was 91,793. kmj | |||
| 06/28/2012 | 91793 | ||
| Tl- the contact owns a 2003 ford explorer. while parked contact noticed the a crack on the rear lift gate panel. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the approximate failure mileage was 91,793. da | |||