Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | |||||
| 17640 | 03/01/2004 | 10007412 | Poor fit between driver air bag and steering wheel. *tt | 06/22/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/11/2011 | 85000 | ||
| Tl-the contact owns a 2004 ford explorer. the contact stated the airbags, on the referenced vehicle failed to deploy, during a collision. the vehicle was traveling at a speed of 65 mph, when the failure occurred. the failure caused injuries to both the driver, and passenger, to whom was ejected thru the windshield. maintenance was performed on the vehicle, prior to the failure, as recently as march 2011,which included the following: brakes, rotors, and wheel bearings. the vehicle was destroyed. the vin was not available. the police were notified, and pictures and an accident report were available. the failure mileage was 85,000. rds | |||
| 11/03/2010 | 109000 | ||
| Tl-the contact owns a 2004 ford explorer. while driving 45 mph she hit a deer and the air bag only popped in the column of the steering wheel. there was powder residue flew out but the air bag did not come out at all. no one was injuried and there was damaged to the front of the vehicle. the vehicle was driveable to her home. the dealer was contacted who informed her to bring the vehicle in for inspection. the manufacturer was not notified. the failure mileage was 109,000....mw | |||
| 01/17/2010 | 72000 | 1 | |
| On 1-17-2010 @ approx 5:30 am i was enroute to work, it was raining heavily, i hit a puddle of water in the road, hydroplaned and hit head-on with a large tree. my 2004 ford explorer received over 12000.00 in damages and was totaled. i received chest/breast injuries. no air bags ever deployed. i contacted ford motors who stated they would respond to me within 15 days regarding this defect. to this date i have not received any response. *tr | |||
| 01/01/1901 | 1 | ||
| 2004 ford explorer had brake problems**cc the abs locked up and caused the vehicle to overturn. the air bags failed to deploy during the accident. *nm | |||
| 01/01/1901 | 1 | ||
| The consumer was involved in a single vehicle rollover accident in his 2004 ford explorer limited in which the seat belts failed to properly restrain him. the air bags also did not deploy. *cc the seat belts had been recalled and fixed prior to the accident. the consumer was not seriously injured and only sustained minor scrapes. *nm | |||
| 03/25/2005 | 13722 | 1 | 04/10/2004 |
| Consumer was hit head on by another driver that was heading south and went left of center, hitting consumer who was headed north. this caused consumer's vehicle to become airborne, flipping, rolling and landing on passenger side. *bf *nm | |||
| 03/07/2005 | 1 | 12/29/2004 | |
| 2004 explorer 4dr; driver's airbag poor fit, coming off steering wheel.*ak | |||
| AIR BAGS - FRONTAL | |||
| 06/12/2008 | 70000 | 1 | |
| Vehicle involved in a collision with major front end damage and drivers side air bag did not deploy-the impact however did cause the passenger side air bag to deploy. *tr | |||
| 01/07/2005 | 50253 | 1 | |
| While driving 37 mph vehicle slipped on a patch of ice, went over an embankment, and dropped fifty feet. upon impact, dual airbags did not deploy. passenger's seat belt broke, and passenger suffered from a concussion, and had to get twenty stitches. driver sustained a broken back. *ak | |||
| 08/03/2004 | 1 | ||
| During a 45 mph frontal collision front air bags did not deploy. consumer sustained minor injuries, and had the vehicle towed. dealership was notified, but did not resolve the problem. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 09/13/2009 | 105000 | ||
| Tl*the contact owns a 2004 ford explorer. the contact stated that while the vehicle was parked, another vehicle hit the rear. the crash caused the air bag light to flash on the instrument panel. the contact drove the vehicle to an authorized dealership to have the air bag light inspected. the dealer informed the contact that the air bag sensor needed to be replaced. upon starting the vehicle, the engine malfunctioned and the vehicle became completely inoperable. the failure mileage was approximately 105,000. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 05/31/2011 | 56185 | ||
| 2004 ford explrer xlt side air bag deploy without any reason | |||
| 02/08/2007 | 38000 | 1 | 10/21/2006 |
| Tl*- the contact owns a 2004 ford explorer with an odometer reading of 38000 miles. the contact stated that while driving, both side airbags deployed for no reason. the contact had the vehicle towed to the dealer, and when the dealer diagnosed the vehicle the computer indicated that the vehicle was in a crash. the contact and the dealer knew that the was no crash and when this information was given to the manufacturer, they stated that the diagnoses machine was the information that they considered and that it was no longer their problem. *ak | |||
| 02/08/2007 | 39000 | 1 | 11/27/2006 |
| Side air bags deployed while just driving down the road. that's what happened to me and ford is not willing to help at all. they say it's not their problem. they will not pay for anything. (repair or rental). *nm | |||
| 08/21/2005 | 21000 | 1 | 07/02/2004 |
| Side curtain air bags popped out after the passenger side door was shut. *jb | |||
| 07/02/2005 | 6333 | 1 | 08/20/2004 |
| My wife was involved in a fairly severe side-impact collison that knocked our 2004 ford explorer, equipped with optional side-impact curtain airbags, 4 feet sideways, destroyed the driver's door (direct impact to the driver's door) collapsed it into the driver's seat, and resulted in $6,000 of insurance-estimated damage. the side curtain airbags failed to deploy. the local ford dealer that has the vehicle for repairs indicated that they have no idea why the side curtain airbags failed to deploy, and that the on-board check system does not indicate any faults. my wife did knock her head on the driver's side window during the collision, but does not appear to have sustained any lasting injuries. i'm very concerned that this safety system we paid extra for does not operate as intended, and does not appear to afford the protection promised by ford. i have digital pictures of the damaged vehicle and the accident if your department would like to inspect them...just need to know where to upload them to. | |||