Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | |||||
| 18254 | 10/01/2004 | 10010746 | Speed control inoperative or not holding the set speed. oasis. various models including 2005 explorer, sport trac, mountaineer and aviator. *tt | 12/07/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 06/22/2012 | 88000 | 1 | |
| While driving, the cruise control stopped working and car stalled. at the same time the abs light comes off and on. *tr | |||
| 09/30/2012 | 74000 | ||
| Tl* the contact owns a 2004 ford explorer. the contact stated that while stopped, the vehicle accelerated independently and without warning. the failure recurred numerous times. the vehicle was taken to a dealer for diagnosis where the throttle body sensor unit was replaced. the vehicle was repaired. the manufacturer was notified but offered no assistance. the failure and current mileage was 74,000. | |||
| 09/30/2012 | 74000 | ||
| Tl- the contact owns a 2004 ford explorer. the contact stated that while stopped, the vehicle accelerated independently and without warning. the failure recurred numerous times. the vehicle was taken to a dealer for diagnosis where the throttle body sensor unit was replaced. the vehicle was repaired. the manufacturer was notified but offered no assistance. the failure and current mileage was 74,000. kmj | |||
| 09/30/2012 | 74000 | ||
| Tl- the contact owns a 2004 ford explorer. the contact stated that while stopped the vehicle accelerated independently without warning. the failure recurred numerous times. the vehicle was taken to a dealer for diagnosis and the throttle body sensor unit was replaced. the vehicle was repaired. the manufacturer was notified but offered no assistance. the failure and current mileage was 74,000. dt | |||
| 09/15/2012 | 106000 | 1 | |
| I purchased a 2004 ford explorer in july 0f 2011, and traded in my 2001 oldsmobile of 5 years. i also purchased the 12 month 12,000 mile warranty. before driving it off the lot i had the dealer fix the abs system because the light was on. there is a crack going down the back of the trunk but nothing else was wrong at the time so i left the crack alone. in april of 2012 i took it to the dealership for a belt, check trans, shocks, ball joints, and a ticking in the heater when knob was turned to heat (not cool). i told him to just fix what was on the warranty and also give it a oil change. he informed me that the trans was fine. after getting the car back my heat went out and i was told by a mechanic buddy that my brakes, rotters, emergency brake pads and the back tires were shot. so i had him replaced them because this was also not covered on warranty. just last week my rpm started jumping with miles over 65.(no lights were on at the time)so i took it to 6 different places getting estimates on what could be wrong. all shops said the same thing. start with fuel filter, oil filters and oil change. the day after i paid for all this the service engine light came on. (egr valve code) the man at auto zone told me to take it off and clean it with spray and let it dry before replacing. i took it to a shop and had them do this. the same day i picked up the car my service engine light came on again, o/d light and the car was driving like i was hauling a bus and jumping. i took it back the next day and he replaced the egr valve new since the same code was showing up. later that day after getting it back the car started doing the same thing after driving for 5 miles this was friday 9/21/12. *tr | |||
| 09/15/2012 | 106000 | ||
| I purchased a 2004 ford explorer in july 0f 2011, and traded in my 2001 oldsmobile of 5 years. i also purchased the 12 month 12,000 mile warranty. before driving it off the lot i had the dealer fix the abs system because the light was on. there is a crack going down the back of the trunk but nothing else was wrong at the time so i left the crack alone. in april of 2012 i took it to the dealership for a belt, check trans, shocks, ball joints, and a ticking in the heater when knob was turned to heat (not cool). i told him to just fix what was on the warranty and also give it a oil change. he informed me that the trans was fine. after getting the car back my heat went out and i was told by a mechanic buddy that my breaks, rotters, emergency break pads and the back tires were shot. so i had him replaced them because this was also not covered on warranty. just last week my rpm started jumping with miles over 65.(no lights were on at the time)so i took it to 6 different places getting estimates on what could be wrong. all shops said the same thing. start with fuel filter, oil filters and oil change. the day after i paid for all this the service engine light came on. (egr valve code) the man at auto zone told me to take it off and clean it with spray and let it dry before replacing. i took it to a shop and had them do this. the same day i picked up the car my service engine light came on again, o/d light and the car was driving like i was hauling a bus and jumping. i took it back the next day and he replaced the egr valve new since the same code was showing up. later that day after getting it back the car started doing the same thing after driving for 5 miles this was friday 9/21/12. | |||
| 09/01/2012 | 1 | ||
| I was driving down the highway and all of a sudden my transmission started slipping and the cruise control kicked it because the vehicle started to slow down so it went into high rpms then the transmission grabbed and shot the vehicle forward and i lost control and we spun in circles off the freeway. had it not of rained all day the suv would have flipped. now my transmission is leaking fluid and it must be repaired by dealership or garage only and i cannot afford this repair and i see that there is a major problem these transmissions in these vehicles and me my child or my husband could have been badly hurt if not killed had this been on dry pavement!!! *tr | |||
| 09/01/2012 | |||
| I was driving down the highway and all of a sudden my transmision started slipping and the cruize control kicked it because the vehicle started to slow down so it went into high rpms then the transmission grabbed and shot the vehicle forward and i lost control and we spun in circles off the freeway. had it not of rained all day the suv would have flipped. now my transmission is leaking fluid and it must be repaired by dealership or garage only and i cannot afford this repair and i see that there is a major problem these transmissions in these vehicles and me my child or my husband could have been badly hurt if not killed had this been on dry pavement!!! | |||
| 08/06/2010 | 90000 | 1 | |
| Cannot accelerate, feels like transmission is shifting hard. scares me to be in traffic with two small children in backseat. put into reverse it jolts into gear after a few seconds. makes a loud noise when driving down the road. sometimes there is almost no acceleration making it impossible to get around town. *tr | |||
| 08/06/2010 | 90000 | ||
| Cannot accelerate, feels like transmission is shifting hard. scares me to be in traffic with two small children in backseat. put into reverse it jolts into gear after a few seconds. makes a loud noise when driving down the road. sometimes there is almost no acceleration making it impossible to get around town. | |||
| 07/21/2012 | 121500 | 1 | |
| Traveling with the cruise control set at approximately 58 mph, traffic 100 - 120 feet in front of the vehicle came to an abrupt stop. pressed the brake to disengage the cruise control and started applying pressure to the brake pedal. the vehicle seemed to initially start to slow, however, as we approached the stopped traffic, the engine continued to rev and we could not stop, causing us to hit the rear-end of the vehicle in front of us. the vehicle we hit moved forward a few feet and we hit the rear-end again as the explorer's engine continued to rev and drive us forward even with constant pressure applied to the brake pedal. after the second collision, we were able to pull the explorer off to the side of a road, notify the police, and file a accident report. the explorer has not yet been taken to the dealership to evaluate what had happened. *tr | |||
| 07/21/2012 | 121500 | ||
| Traveling with the cruise control set at approximately 58 mph, traffic 100 - 120 feet in front of the vehicle came to an abrupt stop. pressed the brake to disengage the cruise control and started applying pressure to the brake pedal. the vehicle seemed to initially start to slow, however, as we approached the stopped traffic, the engine continued to rev and we could not stop, causing us to hit the rear-end of the vehicle in front of us. the vehicle we hit moved forward a few feet and we hit the rear-end again as the explorer's engine continued to rev and drive us forward even with constant pressure applied to the brake pedal. after the second collision, we were able to pull the explorer off to the side of a road, notify the police, and file a accident report. the explorer has not yet been taken to the dealership to evaluate what had happened. | |||
| 10/31/2011 | 100000 | ||
| The engine shuts off while using the cruise control | |||
| 08/26/2009 | 90000 | ||
| Tl- the contact owns a 2004 ford explorer. while parked, the vehicle began to roll backward while the contact was standing outside of the vehicle. the vehicle crashed into a gate and then began to roll forward. the contact was able to enter the vehicle and depress the brake pedal causing the vehicle to stop. the contact shut the vehicle off yet the failure recurred a second time. the vehicle was not taken to the dealer for diagnostics or repairs. the approximate failure mileage was 90,000. kmj | |||
| 08/26/2009 | 90000 | ||
| Tl- the contact owns a 2004 ford explorer. while parked the vehicle began to roll backwards on its own while the contact was standing outside of the vehicle. the vehicle crashed into a gate and began to roll forward. the contact was able to enter the vehicle and depress the brake pedal causing the vehicle to stop. the contact shut the vehicle off. the failure occurred a second time. the vehicle was not taken to the dealer for diagnostics. the vehicle was not repaired. the approximate failure mileage was 90,000. ds | |||
| 06/01/2006 | 30000 | ||
| Speed control operates only intermittently, disconnects without warning, and occasionally speeds the car up without warning. rear warning system is also intermittent. | |||
| 03/29/2011 | 103000 | ||
| My 2004 ford explorer has had a problem since it was new where the cruise control (speed control) would disengage on its own and at the same time kill the engine. the dealerships could not make it happen again and have never been able to fix the problem. it does it much more often at speeds less than 50 mph, so i don't use the cruise at slower speeds; however, it has now started doing it above 50 mph and the abs light also comes on occasionally. this situation is extremely dangerous because when the engive dies your power-steering no longer works and steering is very difficult. it sounds to me like this should be included in a recall. | |||
| 11/10/2010 | 59500 | ||
| Tl- the contact owns a 2004 ford explorer. the contact noticed that when the vehicle is in park, with the emergency brake on the vehicle accelerates without warning. the dealer was not notified. the manufacture was contacted who advised the contact to take the vehicle to a dealer for a diagnostic test. the vehicle was not repaired. the current mileage was approximately 60,000. the failure mileage was approximately 59,500. bw | |||
| 10/13/2010 | 58000 | ||
| Tl-the contact owns a 2004 ford explorer. when you depress the accelerator pedal the vehicle does not move. as you depress the pedal again the vehicle takes off faster. the dealer was contacted and informed her that was a common complaint within year 2003 and 2004 ford vehicle and nothing can be done. the manufacturer was not notified. the failure mileage was 58,000....mw | |||
| 05/09/2010 | 56000 | ||
| Tl. the contact owns a 2004 ford explorer. the contact stated while driving 70 mph the check engine light flashed on the dash board and the vehicle suddenly shut off. in order to restart the vehicle the contact has to disconnect the battery which resets the computer. the contact took the vehicle to the dealer and the dealer informed the contact the transmission needs to be replaced. the contact took the vehicle to a local mechanic and the mechanic informed the contact the transmission does not need to be replaced but the throttle body does. the mechanic replaced the throttle body and the vehicle has not had a issue since. the contact stated this is a very dangerous issue with this year make and model and the manufacturer needs to issue a recall. the failure mileage was 56,000. jo | |||
| 09/23/2010 | 93830 | ||
| Tl-the contact owns a 2004 ford explorer. while driving approximately 55-60 mph the electronic throttle light illuminated. the vehicle started to slow down and then stalled. she placed the vehicle in neutral and coasted to the side of the road. the contact waited about 10 minutes and the vehicle restarted as normal. the failure has happen twice. the vehicle was taken to an authorized dealer and they were unable to duplicate the failure. the dealer suggested the throttle be replaced. the failure mileage was 93,830 and the current mileage was 93,839. vwb | |||
| 05/09/2010 | 56000 | ||
| Tl. the contact owns a 2004 ford explorer. the contact stated while driving 70 mph the check engine light flashed on the dash board and the vehicle suddenly shut off. in order to restart the vehicle the contact has to disconnect the battery which resets the computer. the contact took the vehicle to the dealer and the dealer informed the contact the transmission needs to be replaced. the contact took the vehicle to a local mechanic and the mechanic informed the contact the transmission does not need to be replaced but the throttle body does. the mechanic replaced the throttle body and the vehicle has not had a issue since. the contact stated this is a very dangerous issue with this year make and model and the manufacturer needs to issue a recall. the failure mileage was 56,000. jo | |||
| 09/23/2010 | 93830 | ||
| Tl-the contact owns a 2004 ford explorer. while driving approximately 55-60 mph the electronic throttle light illuminated. the vehicle started to slow down and then stalled. she placed the vehicle in neutral and coasted to the side of the road. the contact waited about 10 minutes and the vehicle restarted as normal. the failure has happen twice. the vehicle was taken to an authorized dealer and they were unable to duplicate the failure. the dealer suggested the throttle be replaced. the failure mileage was 93,830 and the current mileage was 93,839. vwb | |||
| 03/30/2009 | 75000 | ||
| Tl*the contact owns a 2004 ford explorer. the contact was driving at approximately 20 mph when the throttle body suddenly kicked back. he turned off the ignition and restarted to regain control of the vehicle. the vehicle had not been taken to an authorized dealership and the contact had not called the manufacturer at the time of the complaint. the failure mileage was approximately 75,000. the current mileage was approximately 82,000. | |||
| 03/20/2010 | 60000 | ||
| I own a 2004 ford explorer. previous models (2002) were recalled for the abs light and speed control issue (09s09). i have the same problem on the 2004 explorer. the problem is intermittend, it is ok for a while then the problem shows up again. could this be a fire problem? | |||
| 02/05/2010 | 62000 | 1 | |
| I have a 2004 ford explorer (v8 eddie bauer) i recently ran into a strange situation. i set the cruise control at 35 mph and as i was going down a small hill, the car stalled. i put it into neutral and it started with no problem at all. it is very dangerous when the 2004 explorer stalls whenever the cruise control is set and it is going at a slow speed. *tr | |||
| 06/10/2006 | 25000 | ||
| Tl*the contact owns a 2004 ford explorer. the contact stated that since the vehicle was purchased it hesitates during acceleration. the dealer confirmed that the vehicle was operating normally and may appear abnormal since it has a v8 engine. the contact stated that the vehicle currently is not accelerating at all. a local mechanic stated the vehicle is a safety hazard due to the lack of acceleration. the contact is concerned of the possibility of a crash occurring. the current mileage was 100,000 and the failure mileage was 25,000. | |||
| 11/01/2009 | 90000 | ||
| Tl* the contact owns a 2004 ford expedition. while parked in the drive-way, she turned on the ignition, and then shifted the vehicle into drive. the vehicle accelerated out of the drive-way for 50 feet, without intention. the vehicle ran over a large roadway curb, and came to a complete stop at the neighbor's property. a police report was filed. the driver sustained no personal injury. the insurance company was notified of the malfunction. the failure and current mileages were 90,000. | |||
| 02/28/2009 | 73000 | 1 | |
| Tl*the contact owns a 2004 ford explorer. while driving approximately 65 mph on normal road conditions, the engine failed when the speed control switch was activated. the failure occurred without warning whenever the speed control selector was activated. the engine was able to be restarted and resume normal operation. the manufacturer stated that the vin was excluded from the recall. the nhtsa campaign id number could not be found online. the failure mileage was 73,000 and current mileage was 80,000. updated 04/15/09. *lj updated 04/16/09.*jb | |||
| 02/15/2009 | 27500 | 1 | |
| When you engage cruise control it shuts down the engine. *tr | |||
| 11/11/2006 | 40000 | ||
| Tl*the contact owns a 2004 ford explorer. when the contact started the ignition and depressed the accelerator pedal, the vehicle unexpectedly lunged forward. the failure occurs whenever the gear shifter is in the drive or reverse positions. the vehicle was taken to an independent mechanic for inspection and they were unable to determine the cause of the failure. the vehicle has not been repaired. the vin was unknown. the failure mileage was 40,000 and current mileage was 50,000. | |||
| 12/17/2008 | 80255 | 1 | |
| On december 17, 2008 at around 6:50 a.m., i was driving my wife to work. we live in a quiet village type residential area. after two minutes or so after i pulled out of our driveway, my 2004 ford explorer suddenly accelerated at a very high speed, without my stepping on the gas pedal. i estimate the vehicle reached 45 mph or more in a very short span of time, and apparently increasing. the vehicle speed was out of my control for 3 seconds or more, despite my foot being away from the accelerator. at first i thought i was skidding on black ice, but i realized this couldn't be because the engine was increasingly roaring and getting louder as i gained speed. it reminded me of the sensation when cruise control picks up speed on the freeway. besides, i wasn't losing control of the steering wheel. it felt like my gas pedal was not only stuck, but was being pressed even further more. when i realized i wasn't skidding, i quickly applied the brakes and vehicle slowed down. good thing, the street was deserted. the most significant memory was the sudden roaring of the engine and the rapid acceleration despite my foot being off the gas pedal. the temperature outside was 38f, with a slight drizzle. *tr | |||
| 06/10/2006 | 75000 | 1 | |
| Details: on going problem with throttle control, when you are stopped or just starting out and give gas it dose not start to go so you give it a little bit more gas and then it will jump forward or backward( if you are backing up) to appoint that it will some times squeal the tires. the transmission also would shift so hard it feels like you are hit from behind. in for repair at sellers sexton ford, st robert mo. *tr | |||
| 10/08/2008 | 14000 | 1 | |
| I have a 2004 explorer limited and just turned 14,000 miles and my abs light comes on every time i start the car and accelerate. also the cruise stopped working. from what i have read it sounds like the abs module which ford has apparently been aware off. not happy!! i would not expect this sort of problem with only 14,000 miles. *tr | |||
| 09/01/2008 | 47000 | 1 | |
| Of the numerous issues with this vehicle, the worst is the transmission (40,000 miles ). same old story. started with clunking and hesitation and surging when shifting into reverse and now is 'clunking' into gears 2 and 3 during normal driving. the rear drivers side window motor has been replaced twice. the rear window panel has a vertical crack to the left of the ford symbol that just mysteriously occurred even though we don't even use the window. the truck stalls when the cruise control is applied below 45 miles an hour. my wife and i really loved this truck but like many others we have become embarrassed by our purchase. if this kind of fraud were to occur with any other product we would have some sort of recourse but not surprisingly the motor company's seem to enjoy a certain level of protection. the 'better business bureau' won't even listen to car complaints. given the severe and ubiquitous nature of the complaints about this vehicle it comes as no surprise that no remediations is forth coming from this organization, the manufacturer or any other. the cost of these vehicles is a burden to say the least and is financially devastating to those of us who purchased them in good faith only to have a 30,000 dollar vehicle become useless and dangerous before reaching 50000 miles. like all the other 'victims' of fraud, i am wasting yet more of my time by complaining about it. *tr | |||
| 09/15/2008 | 46000 | 1 | |
| I have discovered that my 2004 ford limited v8 cruise control can kill the engine while the car is in motion. i have been using the coast button on my cruise control to reduce speed as i approach a speed sign lower than my existing speed. if i hold the button as the car slows to a speed below 35mph (approximate) the engine quits leaving me with no power steering or vacuum braking. i've tried it several time and the fault is consistent. whenever the car slows to below the minimum cruise control the device should disengage, not stall the engine. i think this is a serious issue and owners should be aware of it. *tr | |||
| 07/01/2008 | 65000 | 1 | |
| When driving the vehicle will properly engage the cruise control. if you press the accelerate or decelerate buttons the engine will shut off while the vehicle is still moving. this occurs every time the cruise control system is used. the vehicle becomes very difficult to control and stop when the engine shuts off as the vehicle is moving. i have stopped using the cruise control as i am afraid for the safety of my family. i have not repaired this problem as i thought it was a ford defect and subsequently used your website to search for recalls. no recalls or current investigations are currently listed regarding this problem. please investigate this issue so that ford may repair it. *tr | |||
| 01/18/2008 | 38000 | 1 | |
| I own a 2004 ford explorer xlt. when i attempt to use my cruise control around 30 -35 mph my vehicle turns off and all the gauges turn on. the first time it occurred i was on a curve going about 32 mph and i nearly ran head on to the car in the only lane because you loose power steering and it gets difficult. everytime i have to pull over and turn the vehicle back on. it only happens at this speeds and driving on a military post where the speed limit is 30mph can be dangerous. *tr | |||
| 03/22/2005 | 1 | ||
| While driving vehicle suddenly started accelerating uncontrollably. driver applied the brakes and the pedal went to the floor. vehicle continued to accelerate excessively. while making a right turn driver hit the curb and flipped four times landing upside down in a ditch. driver and passenger sustained injuries, and were transported by an ambulance to a hospital. vehicle was towed and totaled by the insurance company. *ak | |||
| 03/15/2005 | 20000 | 1 | |
| While driving 70 mph check engine light came on, then, moments later the engine revved up and down, and the brakes failed, not allowing the vehicle to stop. dealer stated the vehicle jumped timing. *ak | |||
| 11/22/2004 | 36800 | 2 | |
| While stopped at an intersection our 2003 ford explorer accelerated without touching the accelerator pedal. if the brake hadn't been firmly pressed the vehicle would have shot into the oncoming traffic. in order to temporarily correct the problem, the transmission was shifted into park and then back to drive where we were able to accelerate normally. dealer cannot reproduce problem and suggested a computer software upgrade. *jb | |||
| 07/26/2004 | 4000 | 2 | 06/21/2004 |
| When shifting gears from drive to reverse a heavy knocking noise is produced. *ak the gear selector would hang up in drive and the selector did not return. the vehicle would also unexpectedly jump out of drive. the shift solenoid was replaced but the problem remained the same. *sc | |||
| 06/08/2004 | 11000 | 4 | 11/01/2003 |
| Loud pop from rear-end. abs light,wrench,and check engine light came on. found to be a bad speed sensor and defective rear-end. suv has been in the shop for 2 weeks and no rear-end in sight. *ak | |||
| 05/25/2004 | 1 | 04/24/2004 | |
| While turning left at low speed, without warning the vehicle accelerated. the driver was not able to control the vehicle and collided into a garage. the vehicle was taken to the dealer for inspection. the mechanic can not duplicate the problem. *nm consumer was turning left towards garage when vehicle accelerated to about 50 to 60 mph. *la | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 06/15/2009 | 75200 | 1 | 10/23/2006 |
| Tl*the contact owns a 2004 ford explorer. while driving at various speeds, the accelerator pedal would stick and cause the vehicle to lurch forward and sometimes stall. a technician stated that the throttle sensor assembly was the cause of the failure. he further stated that there were only four parts in the united states that were available for the repair. the vehicle has not been repaired. the failure mileage was 75,000 and current mileage was 75,200. updated 0/01/09 *cn the consumer stated the vehicle has since been repaired, however it took a total of 7 weeks, due to issues with parts. also the vehicle would stall at times. updated 09/09/09*jb | |||
| 04/06/2006 | 16500 | 1 | 08/01/2004 |
| Dt*: the contact stated intermittently the vehicle stalls while releasing the accelerator pedal at 20-4 0mph. no warning lights have illuminated. after stalling the vehicle will restart, surge and stall again. the vehicle has been taken to the dealership four times. the last visit to the dealership the element, filter, complete module engine, the key was reprogrammed and the cool return was replaced. the next time the vehicle was driven after the repairs were performed the vehicle stalled while crossing a rail road track. the vehicle has stalled a total of five times. it was towed to the dealership four of the five times. the manufacturer has been alerted. the fuel pump was replaced. updated 05/02/06. *jb | |||
| 06/17/2005 | 4000 | 1 | 01/20/2005 |
| Dt: the consumer stated that the vehicle suddenly accelerated while coming to a stop. the consumer was pulling into the garage with her foot on the brake. the tires started squealing and spinning. the vehicle then had gone out of control and lunged forward. the vehicle proceeded to go through a set of cabinets and pinned the consumers husband between a wall and the vehicle. the vehicle suffered major damage and was not drivable. the consumers husband sustained major injuries and spent a week in the trauma unit. the accident had been investigated by the police department. pictures and other documentation are available. there was other property damage. *ak (12/08/05) *sc | |||
| 08/19/2005 | 23800 | 2 | 01/24/2004 |
| Dt: the contact owns a 2004 ford explorer. she brought the vehicle to the dealership six times since 8-23-05. the car stalled at 40 mph or less. the dealership replaced the computer chip and an air filter piece. it still stalled. the dealership could not duplicate the problem. the first incident occurred on 8-19-05. there were no lights that come on prior to stalling. the rpms dropped dramatically before this happened. this did happen only when she took foot off of the accelerator. she did not qualify for the lemon law because of the mileage on the car, 25,500 miles. the miles the first time this happened the mileage was 23,800. she spoke to the manufacturer , and said they were not sympathetic. *ak | |||
| 05/18/2004 | 1 | 12/29/2003 | |
| I was parking in an underground garage at jefferson/woodward in detroit. i was traveling about 5-7 mph looking for a parking spot. i found and spot and began to turn into it. when i turned my wheel, my truck immediately accelerated and wouldn't stop even though i put my foot on the break. i jumped a curb and hit a brick wall. my vehicle is currently being repaired at ed schmid ford in ferndale. my major concern is that my insurance premium may increase because this accident is viewed at and at fault accident. ford is going to send someone out to check out my 2004 ford explorer to see if there was a problem with the accelerator.*ak | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 01/31/2008 | 52000 | ||
| Tl* the contact owns a 2004 ford explorer. when he activated the cruise control while driving, it deactivated itself without warning. he had to restart the vehicle to re-set the error code. the failure occurred intermittently, and mostly on the interstate. also when he would turn on the turn signals, the automatic warning system would make an alarm noise and blink until the turn signal would cut off. the automatic transmission appeared to lose fluid, when he shifted into reverse. he heard a roaring noise near the tire area. he was told by the dealer that the hubs needed to be replaced. lastly, the aesthetic piece on the lower half of the hatch-back had cracked and separated from the vehicle. he took the vehicle back to the dealership and was advised that there was an electrical failure. no repairs were made. the manufacturer referred him to nhtsa. the current mileage was approximately 68,000. the failure mileage was approximately 52,000. | |||
| 12/29/2007 | 74178 | 1 | 09/14/2007 |
| Parked car outside garage @ 23:00 hours. approx. 01:15 am neighbors were banging on our windows to wake us up saying our car and house were on fire. *tr | |||
| 10/16/2007 | 0 | 01/01/2002 | |
| Tl*the contact owns a 2004 ford explorer. the cruise control switch was disconnected on october 16, 2007 under recall number 05s28. the dealer stated that the part may not be available until march of 2008. the contact felt that this was an unreasonable amount of time for the repair. there had been no failure to date. the current mileage was 74,000. | |||
| 01/03/2006 | 1 | 05/13/2005 | |
| 2004 ford explorer limited-owned suv for 38k been in shop repeatedly-from minor to major things. suv is a $ 34,000 turd. currently needing to go back to shop for multiple repairs. the day our warranty expires car is gone. *tr | |||
| 09/21/2007 | 63000 | 1 | 08/01/2004 |
| Tl*the contact owns a 2004 ford explorer. the contact stated that the vehicle would not start. she depressed the accelerator pedal and the vehicle started and began to vibrate. she then placed the vehicle in reverse and heard a loud clunking noise. she smelled a strong gas odor inside the passenger compartment. the contact looked in her rearview mirror and noticed a large amount of smoke coming from the exhaust system. she parked the vehicle and had it towed. she then noticed that all of the radiator fluid leaked out. the mechanic stated that the valve failed and damaged the entire engine. the mechanic also stated that the engine needed to be replaced and appeared to be a manufacturer defect. the current and failure mileages were 63,000. the consumer also stated had problems prior to incident with sun visor falling off, gear shaft would not shift into park, engine sluggish, and while using cruise control vehicle would just shut off. updated 10/22/07 *tr | |||
| 07/06/2007 | 32900 | 2 | 02/22/2004 |
| Tl*the contact owns a 2004 ford explorer. while driving 65 mph with the cruise control engaged, the vehicle shut off completely. the contact was able to pull off the road and restart the vehicle. the vehicle has not been to the dealer. the current mileage was 33,300 and failure mileage was 32,900. | |||
| 07/02/2007 | 81000 | 3 | 12/31/2003 |
| Tl*the contact owns a 2004 ford explorer. while driving 30-40 mph, the engine stalls and the brakes fail without warning. the dealer suggested that the throttle body could be the cause of failure. the contact stated that whenever the coast button is pressed, the engine shuts down completely. the vin was unknown. the current mileage was 82,000 and failure mileage was 81,000. | |||
| 05/10/2007 | 1 | 07/12/2004 | |
| The vehicle is a 2004 ford explorer. when i set the cruise control at certain speeds it sometimes shuts the engine off. ford has done nothing to correct the problem. they tell me that they cannot duplicate the problem. i have taken three of their technicians in the car with me and shown them that it shuts the engine off. however, they say they don't know what causes it. even though this problem has existed since the first day i owned the ca, they now want me to pay to diagnose and fix it.*ak | |||
| 02/01/2005 | 15000 | 30 | 08/22/2004 |
| Auto-transmission hesitates when put into reverse then lunges once transmission is engaged. when shifting from reverse to drive there is a loud clunking sound. automatic transmission shifts hard sometimes while in drive. ford service said they could not reproduce and found no problem. this began happening at about 15,000 miles. vehicle now has almost 36,000 miles and problem has gotten much worse. engine dies when traveling low speeds and using the cruise control. each time i try to use the cruise control when traveling 40 mph or less the engine dies. this creates a very dangerous situation when your driving along then suddenly you lose power to the steering and brakes because the engine has died! the seats are also problematic. the 2 back seats fold down. both of the release mechanisms have been replaced and one needs to be replaced again. both handles have broken off twice. the leather on the drivers seat has cracked and worn prematurely. the lumbar support knob on the drivers seat fell off but i didn't notice when it happened so it was lost and ford will not replace it without the defective part. also the handle that is used to adjust the back of the seat has fallen off. i am a 53 year old women and 98% i am the only one using this vehicle. i do not routinely haul kids or other cargo around in this vehicle so you would think the seats would be holding up much better. *jb | |||
| 07/15/2005 | 29000 | 20 | 06/13/2005 |
| 2004 explorer has stalled several times without any warning. restarts fine. seems to be with cruise on and going down hill at speeds between 30 and 40. has been to dealership 3 times and they say they can't duplicate. have called ford they say take to dealershp. see several of same complaints on your site. very dangerous. has happened numerous times don't know what to put for incident date. *jb | |||
| 02/05/2005 | 1 | 07/01/2004 | |
| Vehicle was parked in a parking garage and the attendant saw smoke coming from the roof of the vehicle, and it automatically burned while parked. *ak | |||
| 11/17/2004 | 15000 | 1 | |
| When using the cruise control engine stalled. consumer contacted the dealership and the manufacturer, and was told that they were aware of the defect. however, they were unable to correct the defect. *ak | |||
| 11/08/2004 | 1095 | 6 | 11/08/2003 |
| Car has a hard time engaging into gear, when backing up it feels like i've hit another vehicle. the vehicle just jumps in revers.i have almost ran over someone because of a delay in engaging into reverse. in drive it does the same thing. i worry that i am going to hit a car that might be parked in front of me or even a person. not only that i worry that if i did hit another car i wouldn't know that i did it. the car has had problems starting. it has left us almost stranded twice. the cars battery has died for no reason, even after driving a couple of hours prior to trying to restart it. the front and rear window motors have gone out, the rear windows were stuck open in a rain storm with my two children in the back seat. the vehicle has lost power driving down the interstate and a warning light came on in the dash, the vehicle had only 5,000 miles on the odometer. the keyless entry quite working, wich also kept our key chain lockers from working. the car would not turn over, it would just make a click, when it would turn over, it sounded like gears were grinding. the vehicle went in for to be serviced for the first time a month after we bought the vehicle, dec. 5, 2003 and has gone in atleast once every two months since. the car has been in for servicing a total of 3 months out of the year that we have owned it. we have requested since it has been for the same problem 8 times and it has not been fixed that the dealership lemon the vehicle. but nothing has been done about it. the dealership doesn't know what the problem is and they have told us that they cannot fix it.we still have the same problem now. it can potentially hurt someone. *ak | |||
| 11/01/2004 | 7000 | 6 | 03/02/2004 |
| The consumer experienced a problem with the cruise control. the consumer would set the cruise control and then it will shut down by itself. the consumer took the vehicle to the dealer who as of today, was unable to find a defect. *jb the failure resulted in a life threatening situation when the vehicle reached speeds in excess of 100 mph on it's own while hitting the resume button in cruise control. the vehicle had been in to the dealer for the repair of the braking and tire pressure gauges, throttle control, transmission slippage, cruise control, traction control default, general computer defaults and the rear trim piece at the liftgate opening was distorted. *sc | |||
| VEHICLE SPEED CONTROL - LINKAGES | |||
| 04/01/2005 | 1 | 05/15/2004 | |
| 2004 ford explorer experiencing problems with acceleration. *mr the throttle response surges at low speeds. ford issued actions to be taken to reflash the accelerator control but it did not fix the problem. this was a dangerous surge that accelerates 3-5 mph from speeds between 10 to 15 mph with a dead spot proceeding the surge. *sc *jb | |||