Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY/WIPER | |||
| 05/16/2012 | |||
| Tl - the contact owns a 2004 ford explorer. the contact stated that the rear liftgate body panel was cracked. the vehicle was taken to the dealer who diagnosed that the body panel needed to be replaced. the contact also stated that while driving approximately 25-35 mph, a noise was heard coming from the rear differential. the vehicle was taken to the dealer for diagnostic testing. the technician stated that the rear differential needed to be replaced. the manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was unknown and the current mileage was 80,000. the vin number was not available. mah | |||
| 05/16/2012 | |||
| Tl - the contact owns a 2004 ford explorer. the contact stated that while parked, the rear liftgate body panel was cracked. the vehicle was taken to the dealer who diagnosed the body panel needed to be replaced. also months later, while driving approximately 25-35 mph, the contact heard a noise from the rear differential. the vehicle was taken to the dealer for s diagnostic testing. the technician stated the rear differential needed to be replaced. the manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was unknown and the current mileage was 80,000. the vin number was not available. dr | |||
| 12/16/2012 | 80000 | ||
| Tl-the contact owns a 2004 ford explorer. the contact stated that the rear liftgate hatchback hinge was corroded and cracked, causing the glass to separate from the frame. the vehicle was taken to the dealer for inspection. the manufacturer advised the contact that the vehicle was not included in nhtsa campaign id number: 04v442000 (recastructure: body: hatchback/liftgate: hinge and attachments). the vehicle was not repaired. the failure and current mileage was 80,000. kmj | |||
| 12/16/2012 | 80000 | ||
| Tl-the contact owns a 2004 ford explorer. the contact stated that the vehicle rear lift gate hatchback hinge corroded and cracked caused the glass to separate from the frame. the vehicle was taken to the dealer for inspection. the manufacturer advised that the 2004 vehicle was not included in nhtsa campaign id number: 04v442000 (recastructure: body: hatchback/liftgate: hinge and attachments). the vehicle was not repaired. the failure and current mileage was 80,000. li | |||
| 09/29/2012 | 80000 | 1 | |
| 4 years ago the plastic next to the ford emblem cracked right of the emblem on my back hatch. i looked into it and there was 10's of thousands of the same complaint that i had at an average cost of only $800. then tonight my wife got some chairs out of the rear hatch then when closing it the rear glass falls out of the explorer because the aluminum rear hatch hinge on the right side broke which has an average cost of $300. mind you the little piece that holds the window hinge on is only the size of an eraser head, both of the rear hatch defects are not under any recall yet many complaints have been filed and or posted via the internet. this is a safety concern to families as it should be to the ford motor company which seems not to care and also to the nhtsa as it could be a huge safety issue if this was to have happened traveling down the high way at 70 mph. *tr | |||
| 09/29/2012 | 80000 | ||
| 4 years ago the plastic next to the ford emblem cracked right of the emblem on my back hatch. i looked into it and there was 10's of thousands of the same complaint that i had at an average cost of only $800. then tonight my wife got some chairs out of the rear hatch then when closing it the rear glass falls out of the explorer because the aluminum rear hatch hinge on the right side broke which has an average cost of $300. mind you the little piece that holds the window hinge on is only the size of an eraser head, both of the rear hatch defects are not under any recall yet many complaints have been filed and or posted via the internet. this is a safety concern to families as it should be to the ford motor company which seems not to care and also to the nhtsa as it could be a huge safety issue if this was to have happened traveling down the high way at 70 mph. | |||
| 09/01/2012 | |||
| I had to have the heater blend door replaced on my ford explorer.the cost was over $1000.00.the entire dashboard had to be removed. i know that a tsb was issued by ford on this problem,many owners have had the same problem as i did.this is an engeneering/manufacturing defect that is not only costly to repair,but in my opinion can cause the windshield to fog up while driving because you can not control the heater function.this can lead to a poor or non visibilty situation and could cause an accident.please look into this problem to avoid any possible accidents.i have read numerous reports from other owners online reguarding this problem.please contact ford about this potentially hazerdous problem and issue a recall notice.the blend door is not strong enough to withstand the blowers air pressure. thank you for your help in this matter. | |||
| 06/13/2012 | 97102 | ||
| Tl* the contact owns a 2004 ford explorer. the contact stated that the hinge of rear passenger glass fractured, causing the window glass to shatter. the contact was able to notice wear on the rear driver's side, but the driver side had not broken. the vehicle was taken to dealer for inspection, but no repair was made. the manufacturer was not made aware of the failure. the current and failure mileage was 97,102. | |||
| 06/13/2012 | 97102 | ||
| Tl- the contact owns a 2004 ford explorer. the contact stated that the hinge of rear passenger glass fractured, causing the window glass to shatter. the contact was able to notice wear on the rear driver's side, but the driver side had not broken. the vehicle was taken to dealer for inspection, but no repair was made. the manufacturer was not made aware of the failure. the current and failure mileage was 97,102. kmj | |||
| 06/13/2012 | 97102 | ||
| Tl- the contact owns a 2004 ford explorer. the contact stated the hinge of rear passenger glass broke, causing window glass to fall. the contact is able to notice wear on the rear driver side, but has not broken. the vehicle was taken to dealer for inspection, but no repair was made. the manufacturer was not made aware. the current and failure mileage was 97,102. yn | |||
| 06/14/2010 | |||
| I was driving down the street and heard a noise. we turned around and the liftgate had fallen off its on hinges and was hanging loose on both sides. we had to hold it on and drive the car back home. the car has not been driven since that date in 2010. ford needs to be responsible for the 2004 model and all of its defective products. this is the second complaint that i have filed against ford concerning this car. the first was a #2 valve falling in the engine and causing the engine to blow up. nhtsa please do something about ford. someone has to make car manufacturers responsible to the consumer. every time that nhtsa is contacted nothing is done until millions are negatively affected. | |||