Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||
| 12/01/2011 | 70000 | ||
| The gears in the powered brake/gas pedal assembly seem to strip. then the brake/gas pedal won't change position. that creates a dangerous situation for the driver because the pedals get stuck too far away for some drivers and too close for others. this is a fleet wide issue for all fords with adjustable pedals. | |||
| 10/17/2011 | 7500 | 1 | |
| I pulled into a parking stall and applied the brakes. they failed and i only stopped after hitting the glass doors of a closed business. i did not hit the gas pedal and was stopped due to the business' glass front doors. i have been driving for over 37 years and never encountered a problem like this. no one was hurt thankfully, but the problem is still unresolved. internet search revealed other explorers from other years (2005, 2007 & 2009) also had similar brake failures and ford could not find a problem with the brake systems on those cars, but something is definitely not right. see www.edmunds.com & type in explorer brake failure. check out posts #12, 37, 38, 39, 40 and 42. ford dealership found no problems with the brakes, but they clearly failed. i don't want some innocent person hurt due to brake failure down the road. any help you can provide would be greatly appreciated. | |||
| 09/21/2011 | 52367 | ||
| Parking brake shoes broken. advised during regular service that shoes were broken during earlier service and was advised to wait until rear brakes required service since parking brake is rarely used. during service on 9/21/2011 request repair of parking break in which the shoes were replaced at cost of $424.19. inquired as to cause since parking brake is rarely used and was told that could be the reason. overheard another service rep state that, quote, explorer's are notorious for that. currently contacting ford national customer relations to inquire about possible partial reimbursement since problem appears to be wide spread. | |||
| 07/21/2007 | 45000 | ||
| Tl* the contact owns a 2005 ford explorer. when attempting to start the vehicle, the engine began to sputter. she restarted the vehicle to resume normal vehicle operation. on another occasion while driving, the power steering and brakes failed without warning, which caused her to crash into a fence. the vehicle was taken to an independent mechanic for inspection on two separate occasions. the failure was contributed to the fuel sensor and throttle position sensor. the throttle position sensor was replaced. the repair did not remedy the failure. the failure mileage was 45,000. the current mileage was 80,000. the vehicle identification number was unavailable. | |||
| 10/20/2009 | 62300 | 1 | |
| Vehicle: 2005 ford explorer; mileage 62,300; system malfunction indicating service was needed; diagnostic codes indicate the brake pressure switch for deactivation of speed control needs replaced. current nhtsa/ford recall does not apply to 2005 model year vehicles. call to ford customer service center indicates lack of interest in problem. *tr | |||
| 06/22/2006 | 5000 | 8 | 01/28/2005 |
| I have a 2005 ford explorer eddie bauer which looses power steering control and braking ability at random. i have taken this vehicle into service at the dealership for repair but no satisfactory outcome is there. for the first problem of loosing the braking ability, the vehicle when started has no problems but after driving a short distance (few meters to up to a mile) the advance traction loss message is displayed in the message centre and the vehicle looses the ability to stop in the required stop distance. when applying the brakes, the pulsation is felt in the brake paddle and a screeching heard before the vehicle stops. then once the engine is turned off, and vehicle re-started, the message is reset and vehicle works fine. the second issue is that the vehicle while driving, at random gives the message in the display with an audio signal indicating oil pressure low, service engine soon and other lights in the display and rpm meter showing zero reading with loss of steering ability. there is no power assist to turn the steering whereas the engine is running and also vehicle accelerates if pedal is pushed. i have been into the dealership thrice but the problem is yet to be fixed from last 15 months. the control on the vehicle can be got back once the engine is switched off and restarted. i have resorted to putting the vehicle in neutral and let it roll and turn the engine off and then restart it and get the steering control back. i had left the vehicle at the dealership in oct 2005 for 10 days to diagnose and rectify but i was advised that problem has been reported to the authorities at ford but i am yet to hear back from the dealer or the oem. *nm | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 05/08/2006 | 27000 | 3 | 11/26/2004 |
| Dt*: the contact stated while driving at no specific speed all the windows went up and down, the driver seat moved forward and backward, the radio came on and went off, and the air conditioner came on and went off. also, while attempting to apply brake pressure the brakes vibrated and a clunking noise was heard from the rear of the vehicle. the dealership inspected the vehicle and unknown repairs were made; however the repairs did not remedy the problem. the manufacturer has been alerted. | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE | |||
| 09/15/2006 | 10 | ||
| Tl - the vehicle owns a 2005 ford explorer. the vehicle hestitates and there is a knocking noise. the contat stated the vehicle will slow down on it's on. there are no warning indicators. the dealer can not find anything wrong with the vehicle. the failure mileage was 2000. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 05/26/2005 | 20 | ||
| While attempting to brake on 2005 ford explorer, also am hitting the accelerator pedal causing the vehicle to surge toward any object in front | |||