Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | FORD MOTOR COMPANY | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 05136 | 01/01/2005 | 10016832 | Backglass difficult to close and an intermittent door ajar lamp. *tt | 10/12/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 10/15/2011 | 80000 | ||
| Tl* the contact owns a 2005 ford explorer. the contact was driving approximately 40 mph when the defroster failed to operate when engaged. the vehicle was taken to the dealer for diagnostic testing where the technician stated that the dashboard would have to be removed and the blending chamber would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 80,000. | |||
| 10/15/2011 | 80000 | ||
| Tl- the contact owns a 2005 ford explorer. the contact was driving approximately 40 mph when the defroster failed to operate when engaged. the vehicle was taken to the dealer for diagnostic testing where the technician stated that the dashboard would have to be removed and the blending chamber would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 80,000. kmj | |||
| 10/15/2011 | 80000 | ||
| Tl- the contact owns a 2005 ford explorer. while driving at approximately 40 mph the contact activated the defroster and noticed the windshield would not clear up making it difficult for her to see. the vehicle was taken to the dealer for diagnostic. the technician stated the dash board would have to be removed and the blending chamber would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 80,000. ds | |||
| 10/28/2011 | 90000 | ||
| Tl- the contact owns a 2005 ford explorer. the contact stated that the rear lift gate hatch panel fractured right below the window. the dealer was notified of the failure via voicemail. the vehicle was not inspected nor had it been repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 90,000. the vin was unavailable. rvk | |||
| 10/28/2011 | 90000 | ||
| Tl-the contact owns a 2005 ford explorer. the contact stated that that the rear lift gate hatch panel had fractured right below the window. the dealer was contacted and a message was left. the vehicle had not been inspected nor had it been repaired. the manufacturer has not been contacted. the failure mileage was approximately 90,000. the vin was unavailable. tb | |||
| 10/02/2011 | 75000 | ||
| Very large crack in the rear lift gate from top to bottom like 1 foot long and 3/16 wide close to the ford logo | |||
| 10/09/2010 | 46024 | ||
| Passenger visor plastic mounting bracket failed (cracked) driver side visor plastic mounting bracket failed (cracked) two months earlier and reported separately. entire visor assembly had to be purchased because this small part was not sold or supplied separately. was not covered under extended premium warranty. | |||
| 07/26/2010 | 44000 | ||
| Driver's side sun visor plastic mounting bracket failed (cracked) causing visor to drop and hang by electrical wire supplying power to lighted mirror. entire visor assembly was required because individual part (small plastic mounting bracket) was not sold individually. visor rarely if ever used. replacement was at owner's expense and not covered under premium extended warranty. | |||
| 10/09/2010 | 46024 | ||
| Passenger visor plastic mounting bracket failed (cracked) driver side visor plastic mounting bracket failed (cracked) two months earlier and reported separately. entire visor assembly had to be purchased because this small part was not sold or supplied separately. was not covered under extended premium warranty. | |||
| 07/26/2010 | 44000 | ||
| Driver's side sun visor plastic mounting bracket failed (cracked) causing visor to drop and hang by electrical wire supplying power to lighted mirror. entire visor assembly was required because individual part (small plastic mounting bracket) was not sold individually. visor rarely if ever used. replacement was at owner's expense and not covered under premium extended warranty. | |||
| 10/09/2010 | 46024 | ||
| Passenger visor plastic mounting bracket failed (cracked) driver side visor plastic mounting bracket failed (cracked) two months earlier and reported separately. entire visor assembly had to be purchased because this small part was not sold or supplied separately. was not covered under extended premium warranty. | |||
| 07/26/2010 | 44000 | ||
| Driver's side sun visor plastic mounting bracket failed (cracked) causing visor to drop and hang by electrical wire supplying power to lighted mirror. entire visor assembly was required because individual part (small plastic mounting bracket) was not sold individually. visor rarely if ever used. replacement was at owner's expense and not covered under premium extended warranty. | |||
| 10/09/2010 | 46024 | ||
| Passenger visor plastic mounting bracket failed (cracked) driver side visor plastic mounting bracket failed (cracked) two months earlier and reported separately. entire visor assembly had to be purchased because this small part was not sold or supplied separately. was not covered under extended premium warranty. | |||
| 07/26/2010 | 44000 | ||
| Driver's side sun visor plastic mounting bracket failed (cracked) causing visor to drop and hang by electrical wire supplying power to lighted mirror. entire visor assembly was required because individual part (small plastic mounting bracket) was not sold individually. visor rarely if ever used. replacement was at owner's expense and not covered under premium extended warranty. | |||
| 10/09/2010 | 46024 | ||
| Passenger visor plastic mounting bracket failed (cracked) driver side visor plastic mounting bracket failed (cracked) two months earlier and reported separately. entire visor assembly had to be purchased because this small part was not sold or supplied separately. was not covered under extended premium warranty. | |||
| 07/26/2010 | 44000 | ||
| Driver's side sun visor plastic mounting bracket failed (cracked) causing visor to drop and hang by electrical wire supplying power to lighted mirror. entire visor assembly was required because individual part (small plastic mounting bracket) was not sold individually. visor rarely if ever used. replacement was at owner's expense and not covered under premium extended warranty. | |||
| 11/04/2009 | 53168 | 1 | |
| Tl* the contact owns a 2005 ford explorer. while driving she heard a loud clanging noise coming from the instrument control panel. the next day the vents would only release cold air from the vents. as a consequence she could not defrost the windows. her mechanic stated that the heater box failed and would cost $800.00 to repair. no repairs were made. the failure and current mileages were 53168. updated12/10/09. *lj the repair cost was $438.00. the problem was the blend door actuator, which was indide the heater box. updated 12/10/09 | |||
| 09/10/2006 | 30000 | 1 | |
| The sun visor support of the ford explorer 2005 is defective and breaks easily. this has happened 3 times to me and as per research in the web, it is a problem that happens very often in this model. one time it happens while driving, and the sun visor was hanging and blocking the view. i was able to stop, but there is a potential safety problem, that could cause accidents, all for a small defective plastic piece. the hinge base is made of poor resistance plastic and has a terrible design, this is incredible taking into account that the visor arm is metallic and it transfers a considerable force to this plastic base each time you fold or use the sun visor. *tr | |||
| 09/26/2007 | 85000 | 1 | |
| After having this vehicle for only 2 years, the heater/ defroster does not work. it seems to be the switch that selects heat and cold is broken and only makes a clicking sound, and will not pull in heat to defrost the windows and warm up the passenger compartment. this repair costs quite a bit of money. this is also a severe safety hazard due to winter driving conditions and the need to defrost the windshield. i have seen several others complain of the same problem. *tr | |||
| 06/10/2008 | 43000 | 1 | |
| Both sun visors in my 2005 explorer broke within a day of each other. the small plastic holder on each of them shatter into microscopic pieces with nothing on the visors. no cd holders or sunglasses either. they just broke while driving down the road. they were both folded up and not being used. it was very strange. it happened when i was driving and i felt like it was very dangerous because it dangled by a wire that could not be cut due to what it was connected to. i tried electrical tape and anything i could think of but it would not stay up. i could not get an appt until the following week and had to drive with this obstruction for 2 days. not only was it annoying but it was very unsafe. of course, my warranty had expired two months prior to this incident. it cost me $205.00 to have this repaired and i feel like this could be a recall issue because i have seen more complaints online by several other people with this car. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 01/12/2010 | 66000 | ||
| Tl*the contact owns a 2005 ford explorer. on january 12, 2010 he noticed that the rear hatch glass was split in half. he filed a report with the manufacturer who confirmed that there were no related recalls; therefore, they would not offer any assistance. the vehicle will be repaired by the dealer. the failure and current mileages were 66,000. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 08/15/2006 | 3 | 03/31/2005 | |
| Electric windows for back seat passengers were inoperable. driver side back passenger window motor was replaced in august 2006 with 21,000 miles on the vehicle. passenger side back window motor was replaced in august 2007. driver side back passenger window quit working in september 2007, but has not been taken to get fixed yet. the windows had at different times did not work sometimes when i tried to lower them . i did not take the vehicle in until the window hadn't work in several days. *tr | |||
| 01/18/2007 | 3 | 07/19/2005 | |
| The car rpms increased while stepping on brake, car has surged forward on at least 3 occasions and one time it surged backwards when in reverse and hit a pole, even though foot was on the brake. car has died on several occasions while attempting to accelerate. driver side window has failed several times, despite having the master switch replaced. *nm | |||
| 09/12/2005 | 5000 | 6 | 09/12/2005 |
| Dt: 2005 ford explorer. the contact states the vehicle has been in the repair shop four times with nine repairs since purchase, approximately a month ago. the rear axle assembly/wheel bearings had to be replaced. also, the rear window on the driver's side/the pulley in the motor, had to be replaced, and the computer chip had to be reset. the key was getting stuck in the ignition; the dealership could find what was wrong with ignition. there were other problems with the vehicle, but the contact did not have that information . the contact was asking ford to take the vehicle back at this time. a service advisor was suppose to speak with the contact.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 05/24/2010 | 43000 | ||
| 2005 ford exploer----rear window just exploded,when i went to shut it----43000 miles | |||
| 12/16/2008 | 59000 | 1 | |
| The rear windshield imploded ,and no foreign objects were found . it was replaced. *tr | |||
| VISIBILITY - WINDSHIELD | |||
| 08/15/2008 | 36500 | ||
| Tl*the contact owns a 2005 ford explorer. the contact was driving approximately 65 mph in rainy weather conditions. the front and rear windshield glass exhibited a film and dirt build up from the windshield wipers which resulted in poor visibility. the front and rear windshield wipers were replaced on two separate occasions. the contact stated that an independent mechanic replaced the front windshield wipers. the failure mileage was 36,500. the current mileage was 59,100. | |||
| VISIBILITY/WIPER | |||
| 02/14/2013 | 98000 | ||
| Tl* the contact owns a 2005 ford explorer. the contact stated that there was a massive crack under the rear exterior liftgate window panel. the vehicle was taken to the dealer where the technician stated that the window panel would need to be replaced in order to prevent the window glass from disengaging independently. he vehicle was in the process of being repaired. the manufacturer was notified of the problem. the approximate failure mileage was 98,000. kmj | |||
| 02/14/2013 | 98000 | ||
| Tl-the contact owns a 2005 ford explorer. the contact stated that there was a massive crack under the rear exterior liftgate window panel. the vehicle was taken to the dealer where the technician stated that the window panel would need to be replaced in order to prevent the window glass from disengaging independently. he vehicle was in the process of being repaired. the manufacturer was notified of the problem. the approximate failure mileage was 98,000. kmj | |||
| 02/14/2013 | 98000 | ||
| Tl-the contact owns a 2005 ford explorer. the contact noticed a massive crack underneath the rear exterior liftgate window panel. the vehicle was in the process of being repaired. the technician stated the window panel would need to be replaced in order to prevent the window glass from disengaging independently. the manufacturer was notified of the problem. the approximate failure mileage was 98,000. js | |||