Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 10/30/2012 | 31000 | 1 | |
| Noticed water while raining was coming from the lighting/heating panel at top-roof panel that controls heating, air and lights after entering the vehicle. water continued to leak into the vehicle until the rain stopped, then lights inside the truck came on while driving at night which caused driver to swerve from lights coming on without warning. as of this date, truck is in body shop for repairs of water leak through the lighting/heating control switches. light switch had to be set to off until can be fixed or lights now continue to come on randomly when driving and continues to leak whenever it rains. also, note this started after the heavy rains of hurricane sandy. have owned other suvs by other makers and never had anything like this to happen! *tr | |||
| 10/30/2012 | 31000 | ||
| Noticed water while raining was coming from the lighting/heating panel at top-roof panel that controls heating, air and lights after entering the vehicle. water continued to leak into the vehicle until the rain stopped, then lights inside the truck came on while driving at night which caused driver to swerve from lights coming on without warning. as of this date, truck is in body shop for repairs of water leak through the lighting/heating control switches. light switch had to be set to off until can be fixed or lights now continue to come on randomly when driving and continues to leak whenever it rains. also, note this started after the heavy rains of hurricane sandy. have owned other suvs by other makers and never had anything like this to happen! | |||
| 07/02/2012 | 58175 | 1 | |
| While driving at 55mph the drivers power seat moved to the full back position. this as happened at any speed many times in the pass few months. a short operator of the vehicle can not apply the brakes to stop the vehicle if needed. you must reach down and move the seat forward with the power switch located on the side of the drivers seat. this procedure takes to long if you need to come to a quick stop. this a big safety issue. the local ford dealer as no idea what is wrong with the vehicle. *tr | |||
| 07/02/2012 | 58175 | ||
| While driving at 55mph the drivers power seat moved to the full back position. this as happened at any speed many times in the pass few months. a short operator of the vehicle can not apply the brakes to stop the vehicle if needed. you must reach down and move the seat foward with the power switch located on the side of the drivers seat. this pocedure takes to long if you need to come to a qiuck stop. this a big safety issue. the local ford dealer as no idea what is wrong with the vehicle. | |||
| 07/15/2010 | 92000 | ||
| A/c compressor failed when vehicle was 38 months old with 92,000 highway miles. repair cost was $1500+ and ford couldn't explain why it had failed so soon. after only 17 months and 21,000 miles, it failed again and was replaced under the 2-year warranty on the first replacement. | |||
| 10/15/2011 | 64258 | ||
| Water is leaking through the switch for the interior dome light in the driver's compartment of the vehicle. vehicle has a sunroof not sure if that is where it's coming from or not. searched online and found a tsb for this. tsb 07-20-6 water leak in headliner / dome lamp area - revised | |||
| 04/15/2011 | 59000 | ||
| 4/15/2011 2:00 p.m. tried key in ignition didn't want to go in ignition at first, then it went in but would not turn. cannot get the key to turn in the ignition. wiggled the steering wheel, then it locked. tried to move the shifting gear from park, cannot move it. vehicle was in for repair/replacement of shifting gear on/around 3/17/2011. at that time was told that this was not covered under my extended warranty that was purchased when the vehicle was purchased. called local dealer who agree to call roadside service for me since i needed to make arrangements for a ride (and a ride for 3 other people that were supposed to be riding with me). local dealer took my cell phone number and let me know i would get a call back. this was on 4/15/2011 approximately 2 p.m. had to leave for appointment, didn't return until around 9:00 p.m. no call from roadside assistance had been received. had cell phone service the entire time. called them myself around 9:30 p.m. they had no record of the call from earlier in the day which referenced my cell phone number. if the tow had been arranged earlier, it could have been at the dealer before they closed on friday. if i had known this wouldn't happen (the tow), i would have called my own towing company to do it. horrible service! :) so we were supposed to leave for vacation on monday, but not sure what will happen now with only a small vehicle to use for 4 people and 4 suitcases! not sure it will be feasible. roadside assistance says the vehicle will be delivered to dealer tomorrow. waiting to hear what the dealer has to say, but based on past experience am not very optimistic. i feel this problem directly relates to the replacement of the gear shifter (which i don't think needed to happen in the first place). also just recently noticed that the console around the radio and the heat duct was loose. | |||
| 02/16/2011 | 29000 | ||
| Tl- the contact owns a 2007 ford explorer. the contact stated that her vehicle was not accurately shifting gears, causing the vehicle to accelerate backwards while in drive. the vehicle was taken to the dealer where they performed a diagnostic test which concluded that they needed to reprogram the trans memory to update calibration for converter lockup and performed the repairs. the manufacturer had not been notified. the current and failure mileages were 29,000. bw | |||
| 01/10/2011 | 55000 | ||
| I was shoveling the driveway and wanted to shovel under my vehicle so i started it to pull it into the garage. the ice was thick on the windshield so i put the defrost on and let it run to warm up. i shoveled the driveway a bit more then after about 90 seconds decided i would just scrape the ice so i could get it in the garage. i opened the driver's side door to grab my ice scraper and saw black smoke coming from the passenger side floor under the dashboard. i grabbed the car keys and ran to the other side of the vehicle. i opened the passenger side door and saw liquid flames dripping to the floor but not catching it on fire yet. i called 911 immediately at 8:56am and ran across the street to my neighbor's house. at 9:06am the vehicle (first video) is completely engulfed in flames. the fire department said it was and electrical problem. the vehicle was purchase 10/12/2010 with just over 52,000 miles. the fire occurred on 1/10/2011 with just under 55,000 miles. | |||
| 09/20/2010 | 54000 | ||
| 2007 ford explorer making a loud roaring sound upon acceleration. i finally got it to do it at the dealer. the service manager, lead tech and myself went for a ride. they agreed that the fan clutch was locking up and felt that a simple r&r would fix it. however at the last minute the service manager decided to call ford engineering and he talked to an engineer who explained that the fan clutch is controlled by the pcm (module) and that replacing the fan would not solve the issue. he explained that for some reason the pcm thinks the engine is overheating and it is trying to increase air flow through the radiator. makes sense. however there are no codes showing an overheating problem. hmmmm | |||
| 09/13/2010 | 63000 | ||
| Electronic throttle body in my 2007 needs to be replaced. i have not had the car long enough to have this problem. i have been told this needs to be replaced at a high cost. | |||
| 02/20/2007 | 1 | 12/19/2006 | |
| The computer system got out of control. the cd player was jumping between cd's and also the automatic stirrup got stuck and could not get down when doors are open. i took the car to the dealer but they have not been able to repair it yet. *jb | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 02/10/2007 | 359 | 1 | 01/27/2007 |
| Running and tail lights not working. tail and running lights will not come on with use of manual or automatic light controls. found blown fuse and replaced fuse. fuse failed again when attempting to turn on running and tail lights. brake and turning lights work. dealers service writer reported that inspection found under the dash smart junction box faulty and a second 2007 explorer was in the shop that day for the same reason. *jb | |||