Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING | ||||||||||||||||
| 07V181000 | FORD MOTOR COMPANY | from 01/16/2007 to 03/20/2007 | V (Vehicle) | 11 | 04/27/2007 | MFR | FORD MOTOR COMPANY | 04/25/2007 | 04/25/2007 | |||||||
| Defect Summary | On certain sport utility vehicles, the two bolts that attach the steering gear assembly to the frame may have been over-tightened. this condition could result in one or both of the bolts fracturing, causing the steering gear to become loose. | |||||||||||||||
| Consequence Summary | This condition could cause clunking noise when steering as well as decreased steering effectiveness potentially resulting in a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace both the steering gear assembly mounting bolts and nuts free of charge. the recall began on april 27, 2007. owners may contact ford at 1-800-392-3673. | |||||||||||||||
| Notes | Ford recall no. 07s52.customers may contact the national highway traffic safety administration?s vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| 062414 | 10022296 | Lower steering column shaft pop/clunk noise. *kb | 07/25/2007 | ||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/09/2013 | 32800 | ||
| Tl - the contact owns a 2007 ford explorer. the contact stated that while driving 55 mph, the power steering malfunctioned making very hard to steer. the contact mentioned that no warning lamps illuminated. the vehicle was not taken to the dealer. the manufacturer was made aware but did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the vin was not available. the failure and current mileage was 32,800. pm | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 03/12/2011 | 56800 | ||
| Car was parked and upon returning to vechicle attempted to shift from park to drive. brake was engaged, brake lights were on had difficulty shifting, could not get the vehicle in drive. after about 3 attempts, it worked. called dealer on the following monday since this was a sat. nite. scheduled diagnostics for 3/17/11. kept having this issue intermittently (more often then not) until drop off. vehicle around 8:00 a.m. was notified around 2 p.m. that all diagnostics point to the shifting lever needs to be replaced and that this repair ($435) was not covered under the extended warranty that was purchased at the time of sale. i was basically told it was bumper to bumper coverage. left the vehicle at the dealer as i was leaving for a bus. trip on 3/19/11. called ford customer care (called at least three times between thursday afternoon and tuesday). finally reached the rep that my issue had been escalated to on 3/22/11. told him that i was looking for a goodwill repair on behalf of ford motor co. i felt that this issue should have been covered under the extended warranty, otherwise, why would people buy the extended warranty if they couldn't count on it covering anything? final resolution was that they would contact the dealership to make the repair, i would pay the $50 deductible that i would have had to pay had the warranty covered the service. i was basically told don't expect that the next time something like this happens that you can call ford and they will take care of it. the bottom line is i am satisfied that it is being repaired for the $50 deduct. however, i am very disappointed that i needed to jump through hoops to get this accomplished. i believe that the dealership should have worked with ford on my behalf to get this taken care of. about 6 months prior to this there were front end and wheel issues with this vehicle. | |||