Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 01/12/2008 | 0 | 1 | |
| There is a new design to have the interior door handle at the top of the door panel. it is very close to the steering column. the paint that is on the handle is chipping off due to watches and jewelry rubbing it. this looks tacky. it is a brand new vehicle and is already showing scratches and wear. *tr | |||
| 10/01/2007 | 1 | 06/23/2007 | |
| 2007 ford explorer instrument panel is not visible during the day. customer states that he cannot see the odometer, temperature and gas gauge can be in a shadow at certain times of the day. *kb the consumer stated the protrusion into the floor area of the seats and front seat rails is a safety hazard. the front seat anchors and rails should have a safety shield. *jb | |||
| STRUCTURE - BODY | |||
| 11/17/2011 | 78000 | ||
| Tl-the contact owns a 2005 ford explorer. the contact stated that the hinge on the rear liftgate was cracked. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 78,000. sm. | |||
| 11/17/2011 | 78000 | ||
| Tl - the contact owns a 2005 ford explorer. the contact stated that the vehicle rear panel hinge was cracked. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 78,000. pm | |||
| 08/25/2011 | 77000 | ||
| Tl* the contact owns a 1997 ford explorer. the contact noticed that the entire frame was rusted. the dealer did not offer any assistance. the manufacturer was not notified. the vehicle was taken to a private mechanic who informed her not to drive the vehicle because it was unsafe. the vehicle was deemed non-repairable. the current and failure mileages were 77,000. | |||
| 08/25/2011 | 77000 | ||
| Tl- the contact owns a 1997 ford explorer. the contact noticed that the entire frame was rusted. the dealer did not offer any assistance. the manufacturer was not notified. the vehicle was taken to a private mechanic who informed her not to drive the vehicle because it was unsafe. the vehicle was deemed non-repairable. the current and failure mileages were 77,000. kmj | |||
| 08/25/2011 | 77000 | ||
| Tl- the contact owns a 1997 ford explorer. the contact noticed that the entire frame was rusted. the dealer did not offer any assistance. the manufacturer had not been notified. the vehicle was taken to a private mechanic who informed her not to drive the vehicle because it was unsafe. the vehicle was deemed non repairable. the current and failure mileages were 77,000. bw | |||
| STRUCTURE - BODY - TAILGATE | |||
| 06/07/2007 | 0 | 1000 | 06/07/2007 |
| I purchased my new 2007 explorer v8 eddie bauer on 06-07-07. i traded in a 2002 same thing. the minute i drove it off the lot i knew there was a transmission problem with it. it wants to surge between first and second gear and when it finally goes in it just slams itself in. also if you are idling along at a slow speed it acts like you are gently giving it gas as it speeds up and slows down. the back lock on the window wants to pop open a lot also. the dealer has reprogrammed the transmission once and for about a week i thought it was fixed. then it started all over again with the transmission. the explorer now sits in my garage for 99.9% of the time. it has 5808.8 miles on it. i got so disgusted with the thing i bought a 2008 toyota camry and just love it. i have been a union member all my life and have always bought american products but it seems the american manufactures no longer care or there designers no longer care as some of the foreign manufactures are putting our products to shame. this used to be a proud country but now it is just greed. i believe i have bought my last american car or until they get there act back together. ford motor you are putting out junk. get back in the ball game. a very unhappy customer. *tr | |||