Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 07/28/2012 | 125000 | 1 | |
| I was coasting up to a stop light and began applying the brakes. the brakes did not seem to be stopping the car and i realized that the engine was running at 3000 rpms while my right foot was applying the brakes. so the acceleration occurred after applying the brakes. i was able to get the car to a stop and put it into park without hitting the car in front of me. i turned off the ignition immediately after stopping and had the car towed to the dealership. i will not have an answer from them before monday. *tr | |||
| 03/01/2010 | 22000 | ||
| This issue is one where a dangerous situation occurs without warning and has not been repeatable on demand. normally, this occurs on flat, dry, paved road at speed of under 30mph. the traction control light on the dash comes on, the brakes begin to hammer, making the pedal unresponsive, and the steering becomes very hard to move, pulling the vehicle to the right. after the vehicle comes to a stop (of almost to a stop)... pressing and holding the traction control light/button resolves the problem, at least until the next occurrence, which could be days, weeks or months later. visits to various ford motor company dealerships have resulted in nothing found -- they always say that the problem didn't happen while they had the car and that no codes were found in any of the car's systems. as of today, the car is at joe myers ford, houston, tx where this same scenario has played out. | |||
| 09/18/2011 | 70000 | ||
| While driving vehicle at any speed, if you hit a bump, the seat will retract (move away from) the controls. the seat will move all the way back to the exit the vehicle mode. when approaching a stop sign or stop light, if you hit a bump, and your foot is on the brake, the seat will retract from the steering wheel, all the way back. the seat moves back at about the same rate you are applying braking pressure. if you are not paying attention, you could easily rear end some one. when turning off a street, you hit the curb drain along side all business entrances of the road, the seat may move back and forth several short times, causing you to hit the throttle fast while coming into a parking lot or it may cause to take your foot completely off the accelorator while turning. i was driving in a blizzard on bad roads and for whatever reason, right hand turns caused the seat to move away from the gas pedal. which is dangerous when you have a car moving up from behind. very dangerous. been to ford for a fix, it lasted one month before it started back up. my warranty has expired and no further attempt to repair has been made. ford is aware of the issue. | |||
| 05/06/2008 | 12000 | ||
| Tl*the contact owns a 2007 ford explorer. the contact was driving approximately 45 mph on normal road conditions and applied pressure to the accelerator pedal, followed by an unintended acceleration. the driver exerted excessive force to stop the vehicle. the contact stated that the police radar detention contributed to the failure. the identical failures occurred on eight separate occasions. the vehicle was taken to an authorized dealer for diagnostic testing and the technician was unable to duplicate the failure. the failure mileage was 12,000. the vin was unavailable. | |||
| 10/27/2007 | 5899 | 1 | 10/03/2007 |
| We had just purchased a new 2007 ford explorer, had only been driving it for three weeks, we'd hadn't even made our first payment yet. we were at a stop at a traffic light in bumper-to-bumper traffic, when the explorer took off by itself. by this, i mean both of my husband's feet were firmly on the brake pedal and the explorer started surging forward by itself. to avoid colliding with the truck in front of us, he turned the vehicle to go down between the two lanes, and scraped down the sides of other cars. the vehicle only finally stopped when my husband threw the vehicle in the park. there was vehicle damage to two vehicles. the vehicle was taken to the dealership where they performed comprehensive diagnostics and testing. they could find nothing wrong with the vehicle. we had supplied them with copies of 30-100 other formal complaints from consumers who had experienced similar surging in their explorers. they said there was nothing wrong with it and therefore would not be repairing anything. this is a very dangerous defect! we were lucky no one was injured and we are afraid to drive it in case it happens again. with the numerous other complaints, many service bulletins to ford, you would think there would be a recall or at least some other recourse besides sorry, there's nothing wrong with it, have a nice day. *tr | |||
| 01/06/2007 | 2500 | 8 | 10/14/2006 |
| I was approaching a stop light intersection in my 2007 ford explorer. as i braked to stop, all of a sudden the vehicle on its own downshifted into a lower gear and accelerated pushing me into the intersection. an alert driver entering the intersection saw what was happening and stopped in time avoiding what could have been a serious accident. the only way i was able to safely drive the vehicle back home that day was to carefully put the transmission into neutral each time i wanted to slow down or stop. the dealership where i purchased it, was unable to diagnose and repair the problem. *jb | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 05/15/2007 | 1 | 09/15/2006 | |
| In attempting to slow down our company's 2007 ford explorer i inadvertently pressed both the brake pedal and gas pedal at the same time with the same foot, causing the vehicle to speed up instead. i have previously experienced this in a rental ford crown victoria. there was no accident, and there were no injuries, other than a brief panic attack. my solution was not drive the company's vehicle, but instead drive my own chevrolet. *ak | |||