Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 12/07/2012 | 30000 | 1 | |
| I was stuck in traffic and as i was at a full stop, i saw that the car in front of me had moved. so i began to accelerate. when i saw the car in front of me had stopped, i went to hit the brakes and nothing happened. i hit them again and still nothing, my car kept on going. by the third slam on the brakes it finally took however i ended up hitting the car in front of me and her the car in front of her. this is not okay!!! my vehicle is only 2 years old and i'm not the only one who has experienced this. why hasn't a recall occurred? does someone need to pass away for one to happen? my accident could have been worse. at the hour i was traveling there is normally no traffic but open highway. my saving grace was that there was traffic because i could have been killed and/or killed the person i accidentally hit. *tr | |||
| 12/07/2012 | 30000 | ||
| I was stuck in traffic and as i was at a full stop, i saw that the car in front of me had moved. so i began to accelerate. when i saw the car in front of me had stopped, i went to hit the brakes and nothing happened. i hit them again and stil nothing, my car kept on going. by the third slam on the brakes it finally took however i ended up hitting the car in front of me and her the car in front of her. this is not okay!!! my vehicle is only 2 years old and i'm not the only one who has experienced this. why hasn't a recall occurred? does someone need to pass away for one to happen? my accident could have been worsed. at the hour i was travelling there is normally no traffic but open highway. my saving grace was that there was traffic because i could have been killed and/or killed the person i accidentally hit. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 12/01/2011 | 40707 | ||
| I was approaching a red light and pressed the brake. there was a truck infront of me, the harder i pushes the break the more the engine tried to accelerate. the tires were screetching but the engine was still trying to go. me and my kids could have been seriously injured and i would have been held responcible for hitting another vehicle in the rear end. i have an appointment to take it to the dealership tomorrow. hoping they can find a fix before it seriously injures my family or someone else's loved ones. | |||
| 11/14/2011 | |||
| Incident has happened 4 times. car is in drive and moving forward. when moving foot to apply brake and pushing down on brake pedal the gas pedal is also engaged causing the car to have the brake and gas applied at the same time. the harder i push on the brake the more gas is given to the engine. since the car is already moving forward, removing my foot from the brake will let the car move forward. the first time this happened i was approaching a red light. only by putting the car in neutral was i able to control the situation. i took the car to the dealership as i thought there was a mechanical problem. they could find nothing wrong. it was only after the 2nd time this happened i realized i was applying the brake and gas at the same time. even though i am aware this can happen, it happened again in my driveway and at the local post office. the real problem is getting your foot off the brake while the car is moving forward and then back on the brake before you ram into something. so far so good. others may not be as lucky. | |||
| 03/20/2011 | 800 | ||
| Tl*the contact owns a 2010 ford explorer. the contact stated that the vehicle experienced an increased stopping distance while braking at low speeds. the contact also stated during one of the failures the vehicle surged forward momentarily when the brakes were applied. the vehicle surged momentarily before experiencing an increased stopping distance. the vehicle was taken to an authorized dealer twice where to diagnose the failure. an unknown repair was performed after the first visit to the authorized dealer but the failure continued. the failure mileage was 800 and the current mileage was 3,200. | |||
| 02/28/2011 | 3000 | ||
| We have a 2010 ford explorer that is having brake issues. the problem occurs when normally depressing the brakes. the brake pedal becomes soft and the truck will not stop. only after depressing the pedal at full force will the truck fully stop. it has happened 3 times now. there is no telling on when it could happen. it is totally random. i was almost in a violent accident today. we are bringing it back for service in the morning. if you own a 2010 explorer, please have it checked out. | |||
| 08/26/2010 | 8000 | ||
| Tl -the contact owns a 2010 ford explorer. the contact was driving approximately 30 mph, approaching a traffic stop sign. the brakes were engaged and the vehicle would not slow down. the contact applied his full body force to the brake pedal repeatedly and the vehicle came to a stop. the vehicle was able to resume operation. the same failure occurred on a separate occasion. the contact stated the failures would occur after traveling on the highway for a period of two hours. the vehicle was taken to a dealer for diagnosis. the technician was unable to duplicate the problem. the vehicle remained at the dealer for further investigation. in addition, the front driver and passenger side headrests were not adjustable and very uncomfortable. the failure mileage was 8,000. the vin was unavailable. js | |||