Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 02/13/2013 | 22000 | 1 | |
| The cruise control intermittently engages when it is turned off and the car speeds up, when the brake is pressed it shuts off momentarily then re-engages itself. it happens at any speed and there is no rhyme or reason for why it happens. ford has been unable to resolve the issue on 4 different occasions over the past month. *tr | |||
| 02/13/2013 | 22000 | ||
| The cruise control intermittently engages when it is turned off and the car speeds up, when the brake is pressed it shuts off momentarily then re-engages itself. it happens at any speed and there is no rhyme or reason for why it happens. ford has been unable to resolve the issue on 4 different occasions over the past month. | |||
| 09/01/2011 | 26000 | ||
| Tl* the contact owns a 2010 ford explorer. the contact stated that while attempting to stop, there was an increase in the engine rpms and the vehicle lunged forward. the vehicle was taken to a dealer, who was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure mileage was 26,000 and the current mileage was 35,700. | |||
| 09/01/2011 | 26000 | ||
| Tl-the contact owns a 2010 ford explorer. the contact stated that while attempting to stop, there was an increase in the engine rpms and the vehicle lunged forward. the vehicle was taken to a dealer, who was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure mileage was 26,000 and the current mileage was 35,700. sm. | |||
| 09/01/2011 | 26000 | ||
| Tl - the contact owns a 2010 ford explorer. the contact stated that while attempting to stop there was an increase on engine rpms and the vehicle lunge forward. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure mileage was 26,000 and the current mileage was 35,700. pm | |||
| 11/14/2011 | |||
| Incident has happened 4 times. car is in drive and moving forward. when moving foot to apply brake and pushing down on brake pedal the gas pedal is also engaged causing the car to have the brake and gas applied at the same time. the harder i push on the brake the more gas is given to the engine. since the car is already moving forward, removing my foot from the brake will let the car move forward. the first time this happened i was approaching a red light. only by putting the car in neutral was i able to control the situation. i took the car to the dealership as i thought there was a mechanical problem. they could find nothing wrong. it was only after the 2nd time this happened i realized i was applying the brake and gas at the same time. even though i am aware this can happen, it happened again in my driveway and at the local post office. the real problem is getting your foot off the brake while the car is moving forward and then back on the brake before you ram into something. so far so good. others may not be as lucky. | |||
| 06/20/2010 | 5000 | ||
| Tl*the contact owns a 2010 ford explorer. the contact stated that the vehicle suddenly accelerated on its own. he had to quickly depress the brake pedal and shift into neutral gear in order to gain control of the vehicle. on one occasion, the wheels spun as the vehicle tried to move forward with the contacts foot on the brake pedal. the failure occurred approximately ten times. the vehicle was taken to an authorized dealer several times who could not duplicate the failure. the vehicle had not been repaired. the contact called the manufacturer who stated that they would send someone to inspect the vehicle. the current mileage was 16,694. the failure mileage was approximately 5,000. | |||
| 06/20/2010 | 5000 | ||
| Tl-the contact owns a 2010 ford explorer. the contact stated that the vehicle suddenly accelerated on its own. he had to quickly depress the brake pedal and shift into neutral to control the vehicle. on one occasion, the wheels spun as the vehicle tried to move forward with the contact's foot on the brake pedal. the failure occurred approximately ten times. the vehicle was taken to an authorized dealer several times who could not duplicate the failure. the vehicle had not been repaired. the contact called the manufacturer who stated that they would send someone to inspect the vehicle. the contact the current mileage was 16,694. the failure mileage was approximately 5,000-bk | |||
| 03/20/2011 | 800 | ||
| Tl*the contact owns a 2010 ford explorer. the contact stated that the vehicle experienced an increased stopping distance while braking at low speeds. the contact also stated during one of the failures the vehicle surged forward momentarily when the brakes were applied. the vehicle surged momentarily before experiencing an increased stopping distance. the vehicle was taken to an authorized dealer twice where to diagnose the failure. an unknown repair was performed after the first visit to the authorized dealer but the failure continued. the failure mileage was 800 and the current mileage was 3,200. | |||
| 08/28/2010 | 12000 | ||
| Tl- the contact owns a 2010 ford explorer. while driving at less then 5 mph the contact applied her foot on the brake when the vehicle surged forward. the vehicle hit a building causing front end damages and there were no injuries. the vehicle was not towed because it was still able to be driven. the dealer has not been contact and there have been no repairs. there is a police report available.the failure and the current mileage was 12000.cv | |||
| 04/21/2010 | 7600 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) stuck accelerator pedal. while driving at approx. 35 mph attempted to stop at red light. brakes were not holding much like you would experience after driving in wet weather. weather conditions were dry. pressing harder activated the anti-lock system and eventually stopped into the middle of intersection. near t-bone accident. engine continued to over rev until placed into neutral and turning key into off position. restarted fine, but had pulsing speed like a surging feeling. vin: [xxx] - avis rental*tr | |||