Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRONIC STABILITY CONTROL | |||
| 06/04/2012 | 12000 | 1 | |
| I own a 2011 ford explorer, i have had numerous failures to the electronic power steering assist. first time this happened i was along at about 65 mph and the steering wheel locked up and the warning lights started flashing traction control power steering assist failures . steering wheel becomes very difficult to move and steer car. this has happened 1/2 dozen times, each time i slowly steer the car to a safe stop turn off the car and restart the car and error clears out. this last time it occurred as i was turning left from a left turn lane when suddenly in the m idle of the turn my power steering locked up. fortunately i was traveling at very low speed, but i was not able to steer car and went onto oncoming lane again i was fortunate not to hit anyone. however, this time the problem did not clear itself and the car is at the local ford dealer for 8 days now. the service manager says its a gear and ford does not have it in stock!!! *tr | |||
| 06/04/2012 | 12000 | ||
| I own a 2011 ford explorer, i have had numerous failures to the electronic power steering assist. first time this happened i was along at about 65 mph and the the steering wheel locked up and the warning lights started flashing traction control power steering assist failures . steering wheel becomes very difficult to move and steer car. this has happened 1/2 dozen times, each time i slowly steer the car to a safe stop turn off the car and restart the car and error clears out. this last time it occured as i was turning left from a left turn lane when suddenly in the m iddle of the turn my power steering locked up. fortunatley i was traveling at very low speed, but i was not able to steer car and went onto oncoming lane again i was fiortunate not to hit anyone. however, this time the problem did not clear itself and the car is at the local ford dealer for 8 days now. the service manager says its a gear and ford does not have it in stock!!! | |||
| 09/02/2012 | 20000 | 1 | |
| While pulling into a busy intersection (attempting to turn left at a t intersection) the power steering failed. i received errors on the cluster stating that power steering and stabilitrak had failed. i was unable to steer the car into traffic; luckily there was a driveway a few degrees off center from the t and i was able to pull in there. *tr | |||
| 07/17/2012 | 6500 | 1 | |
| While the car was moving the dash annunciator came on and, in succession, indicated terrain management system fault, service advancetrac and then power steering assist off. this last one is a serious problem as this car is virtually impossible to steer/turn without power assist. the power steering assist stopped completely without warning. if i were at high speed, at a curve, or had to avoid another car or person, i would have been in big trouble. some time later the car corrected itself. then it happened a second time 9/10/2012. *tr | |||
| 07/17/2012 | 6500 | ||
| While the car was moving the dash annunciator came on and, in succession, indicated terrain management system fault, service advancetrac and then power steering assist off. this last one is a serious problem as this car is virtually impossible to steer/turn without power assist. the power steering assist stopped completely without warning. if i were at high speed, at a curve, or had to avoid another car or person, i would have been in big trouble. some time later the car corrected itself. then it happened a second time 9/10/2012. | |||
| 08/25/2012 | 27762 | 1 | |
| I was traveling approx 60mph when an alert from the dash sounded, the steering wheel vibrated and 2 messages appeared on the onboard messaging system: 1) power steering assist fault and 2) service advance trac. at that time i lost all power steering ability. i am very fortunate that i was driving on a straight stretch of road at the time as i am unsure if i could have kept the vehicle from going off of the road. i pulled over at a gas station and turned the car off. i restarted the car approx 5 min later and it had no warnings and the power steering had been restored. the next day, the exact same thing happened, except i was going approx 10mph turning left into the ford dealership to let them look at this problem. they informed me today that they needed to order a new rack and that the part was backordered and had a delivery date of november (today's date is 8/27/12). *tr | |||
| 08/25/2012 | 27762 | ||
| I was traveling approx 60mph when an alert from the dash sounded, the steering wheel vibrated and 2 messages appeared on the onboard messaging system: 1) power steering assist fault and 2) service advance trac. at that time i lost all power steering ability. i am very fortunate that i was driving on a straight stretch of road at the time as i am unsure if i could have kept the vehicle from going off of the road. i pulled over at a gas station and turned the car off. i restarted the car approx 5 min later and it had no warnings and the power steering had been restored. the next day, the exact same thing happened, except i was going approx 10mph turning left into the ford dealership to let them look at this problem. they informed me today that they needed to order a new rack and that the part was backordered and had a delivery date of november (today's date is 8/27/12). | |||
| 07/23/2012 | 15000 | 1 | |
| I was making a right turn onto a service drive to go on the expressway. as i was completing the turn i lost the power steering & the car started to decelerate. i got 2 messages on the dashboard, the only one i paid attention to was service advance track, i think the 2nd message was about a loss of power steering. if it was, it was because of the advance track breaking. i was able to pull over to the side of the road & stop the car. shutting the car off & restarting did nothing to clear the problem. when i looked up advance track in the owner's manual it explicitly said if the advance track broke the car would decelerate & power steering would be lost & the car would need to be towed, it should not be driven if this happened. i then called the dealer & was told i would need to have the car towed in. when i called the next day i was told the part had been ordered & should be in on wed & then it would be installed. when i called on wed i was told the part was on a 2 week national backorder; which meant the part would not be in until aug 9. it is now aug 20 & the part has still not been received, i have no idea when the dealer expects delivery. the dealer has been very good about it & i am driving a rental car, paid for by ford, until the repair is complete. earlier in the year i had another problem with the throttle boot needing to be replaced & i wonder now if the 2 problems are related. *tr | |||
| 07/23/2012 | 15000 | ||
| I was making a right turn onto a service drive to go on the expressway. as i was completing the turn i lost the power steering & the car started to decelerate. i got 2 messages on the dashboard, the only one i paid attention to was service advance track, i think the 2nd message was about a loss of power steering. if it was, it was because of the advance track breaking. i was able to pull over to the side of the road & stop the car. shutting the car off & restarting did nothing to clear the problem. when i looked up advance track in the owner's manual it explicitly said if the advance track broke the car would decelerate & power steering would be lost & the car would need to be towed, it should not be driven if this happened. i then called the dealer & was told i would need to have the car towed in. when i called the next day i was told the part had been ordered & should be in on wed & then it would be installed. when i called on wed i was told the part was on a 2 week national backorder; which meant the part would not be in until aug 9. it is now aug 20 & the part has still not been received, i have no idea when the dealer expects delivery. the dealer has been very good about it & i am driving a rental car, paid for by ford, until the repair is complete. earlier in the year i had another problem with the throttle boot needing to be replaced & i wonder now if the 2 problems are related. | |||
| 07/04/2012 | 15500 | 1 | |
| On july 4, 2012, was driving on the highway getting ready to exit in about 100 yards, as i was decreasing speed i heard and felt a light bang, the car seemed to surge like it was the transmission and brakes were pulsating, and had no power steering. car pulled severely to the right almost hitting the guard rail, could not steer. jammed on breaks, fortunately in the slow lane, and pulled over. power steering light and hill descent control fault came on, shut the car off and turned it back on power steering then worked but the traction control light on center console did not work until the next day when i took it to the dealer. dealer kept car for 2 days, returned it to me with no found no fault. on sunday, july 22, 2012, the same thing happened at 30 mph, felt the car jump forward then the power steering assist light and hill descent light came on as well as another light (i took pics of the error messages). this time when i pulled over and restarted it, it did not work, let the car sit for 15 minutes still did not work, called the towline and no answer, so drove the car 3 miles to home with no power steering or traction control. next day called dealer called dealer, and they said they could not take me in for another week, also stated they never heard of these issues, so i googled and found this website where other people are having the same problems. the traction control has happened numerous times (at least 10) and the power steering twice within 18 days. *tr | |||
| 07/04/2012 | 15500 | ||
| On july 4, 2012, was driving on the highway getting ready to exit in about 100 yards, as i was decreasing speed i heard and felt a light bang, the car seemed to surge like it was the transmission and brakes were pulsating, and had no power steering. car pulled severely to the right almost hitting the guard rail, could not steer. jammed on breaks, fortunately in the slow lane, and pulled over. power steering light and hill descent control fault came on, shut the car off and turned it back on power steering then worked but the traction control light on center console did not work until the next day when i took it to the dealer. dealer kept car for 2 days, returned it to me with no found no fault. on sunday, july 22, 2012, the same thing happened at 30 mph, felt the car jump forward then the power steering assit light and hill descent light came on as well as another light (i took pics of the error messages). this time when i pulled over and restarted it, it did not work, let the car sit for 15 minutes still did not work, called the towline and no answer, so drove the car 3 miles to home with no power steering or traction control. next day called dealer called dealer, and they said they could not take me in for another week, also stated they never heard of these issues, so i googled and found this website where other people are having the same problems. the traction control has happened numerous times (at least 10) and the power steering twice within 18 days. | |||
| 07/06/2012 | 15000 | 1 | |
| Driving on highway at highway speeds when the alerts for failure of the electronic stability control came on. we then realized that the power steering had failed and had difficulty steering the vehicle. managed to get the vehicle off at an exit. towed to dealer. dealer not clear as to what happened and part to repair is on back order from ford. internet research demonstrated this is a common problem with 2011 ford explorers. *tr | |||
| 07/06/2012 | 15000 | ||
| Driving on highway at highway speeds when the alerts for failure of the electronic stability control came on. we then realized that the power steering had failed and had difficulty steering the vehicle. managed to get the vehicle off at an exit. towed to dealer. dealer not clear as to what happened and part to repair is on back order from ford. internet research demonstrated this is a common problem with 2011 ford explorers. | |||
| 06/08/2012 | 43878 | ||
| While driving my vehicle it lost power steering assist system showed power steering assist failure as well as service traction control. this was the scariest feeling i have ever had. this has happen to my husband several times.. i immediatley called my local ford dealership spoke with service advisor. i was told to turn my vehicle off and restart it. i advised my service advisor that i had taken my vehicle in for service on april 30, 2012 (40197 miles) and i mention this same problem for repair. what is it going to take for ford to realize that this is a serious, serious problem. i am afraid for my family to be in this car, we travel alot and i am refusing to drive it. i was afraid of purchasing an american car but loved the new ford explorer look and body. however, i don't think i'll ever purchase another ford vehilce and i will trade this car asap........ | |||
| 05/14/2012 | 13000 | ||
| While in operation vehicle lost power steering assist. steering became extremely difficult. warning message power steering assist failure followed by service traction control light are displayed. shutting off vehicle and restart temporarily cleared the failure. failed more than once. | |||
| 06/08/2012 | 43878 | ||
| While driving my vehicle it lost power steering assist system showed power steering assist failure as well as service traction control. this was the scariest feeling i have ever had. this has happen to my husband several times.. i immediatley called my local ford dealership spoke with service advisor. i was told to turn my vehicle off and restart it. i advised my service advisor that i had taken my vehicle in for service on april 30, 2012 (40197 miles) and i mention this same problem for repair. what is it going to take for ford to realize that this is a serious, serious problem. i am afraid for my family to be in this car, we travel alot and i am refusing to drive it. i was afraid of purchasing an american car but loved the new ford explorer look and body. however, i don't think i'll ever purchase another ford vehilce and i will trade this car asap........ | |||
| 05/14/2012 | 13000 | ||
| While in operation vehicle lost power steering assist. steering became extremely difficult. warning message power steering assist failure followed by service traction control light are displayed. shutting off vehicle and restart temporarily cleared the failure. failed more than once. | |||
| 05/24/2012 | 22186 | ||
| While coming back to work from lunch, my wife was turning left into parking lot when the power steering assist fault light came on and steering became very stiff and hard to turn. local ford dealership picked up the car and kept for a week but could not duplicate the problem, so ford would not let them fix the problem. got the car back on friday june 1, 2012 and drove the car as usual. monday, june 4, 2012 on the way back to work from lunch, driving 40 mph, the power steering assist fault light came on and steering again became very stiff and hard to turn. is it going to take a tragic accident from this apparent problem before ford does anything. i am asking the nhtsa to please begin an investigation into this problem before my family or another family is seriously injured from this problem. | |||
| 05/14/2012 | 13000 | ||
| While in operation vehicle lost power steering assist. steering became extremely difficult. warning message power steering assist failure followed by service traction control light are displayed. shutting off vehicle and restart temporarily cleared the failure. failed more than once. | |||
| 05/24/2012 | 22186 | ||
| While coming back to work from lunch, my wife was turning left into parking lot when the power steering assist fault light came on and steering became very stiff and hard to turn. local ford dealership picked up the car and kept for a week but could not duplicate the problem, so ford would not let them fix the problem. got the car back on friday june 1, 2012 and drove the car as usual. monday, june 4, 2012 on the way back to work from lunch, driving 40 mph, the power steering assist fault light came on and steering again became very stiff and hard to turn. is it going to take a tragic accident from this apparent problem before ford does anything. i am asking the nhtsa to please begin an investigation into this problem before my family or another family is seriously injured from this problem. | |||
| 01/09/2012 | 9500 | ||
| Ford explorer 2011 has lost power steering and stability control at various speeds under various conditions 3 or 4 times over the past several months, including on the highway at 65 miles per hour. steering is restored after shutting the car off and restarting. stability controls may take several minutes to restore themselves or may need to have the car turned on and off several times to restore. | |||