Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| CSP-12M01 | 03/06/2012 | 10044905 | Ford/lincoln: warranty extension has been provided for certain model vehicles with accessory protocol interface module (apim or sync module) to 4 (four) years on ford and 5 (five) years on lincoln vehicles regardless of mileage and subse | 08/03/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 12/03/2012 | 3 | 04/01/2011 | |
| 2011 ford explorer. consumer writes in regards to issues with a my ford touch voice activated system. *tgw the consumer stated the my ford touch is a voice or touch screen activated system that controlled entertainment, climate, navigation and hands free cell phone functions. when the system stopped working, there was no control over any of the aforementioned devices. the consumer had to take the vehicle to the dealer three times, because of the malfunctioning system. a typical problem was the system locking up, the screen would freeze and there was no control over the heater/air conditioner or radio volume. usually after 10-12 minutes the screen would go blank and a message appeared that read performing schedule maintenance. when the system was finally restored, everything worked again. sometimes when using the navigation to find an address, the car icon would wander off the prescribed route even though the consumer was driving the prescribed route. when that happened, the screen would often display a large yellow question mark. the first time the consumer visited the dealer, they flashed the memory. it helped, but it still failed, at times. the second time, he returned to the dealer, they installed an updated program from ford that was supposed to correct the problems. but, as time went on, the new program started to fail in a similar way as the old program. the last time, the consumer visited the dealer, they did a master reset by disconnecting the battery, thereby removing all power from the system and rebooting it when the battery was reconnected. the dealer informed the consumer, he could also pull fuse 29 and put it back in again. however, the consumer stated he was not able to reach the fuse, as it was tucked way up under the dashboard, but even if he could reach it, it wouldn't fix the defective software provided by ford and microsoft. disconnecting the battery didn't fix the problem, it only rebooted the computer and eventually, the problem would return. *jb | |||
| 12/03/2012 | 13 | ||
| 2011 ford explorer. consumer writes in regards to sync malfunction in vehicle. *smd the consumer stated when the system failed, the screen went black and the radio and temperature control stopped working, as well as other components. the sync has been worked on by the dealership 13 times. | |||
| 12/03/2012 | 3 | 04/01/2011 | |
| 2011 ford explorer. consumer writes in regards to issues with a my ford touch voice activated system. *tgw the consumer stated the my ford touch is a voice or touch screen activated system that controlled entertainment, climate, navigation and hands free cell phone functions. when the system stopped working, there was no control over any of the aforementioned devices. the consumer had to take the vehicle to the dealer three times, because of the malfunctioning system. a typical problem was the system locking up, the screen would freeze and there was no control over the heater/air conditioner or radio volume. usually after 10-12 minutes the screen would go blank and a message appeared that read performing schedule maintenance. when the system was finally restored, everything worked again. sometimes when using the navigation to find an address, the car icon would wander off the prescribed route even though the consumer was driving the prescribed route. when that happened, the screen would often display a large yellow question mark. the first time the consumer visited the dealer, they flashed the memory. it helped, but it still failed, at times. the second time, he returned to the dealer, they installed an updated program from ford that was supposed to correct the problems. but, as time went on, the new program started to fail in a similar way as the old program. the last time, the consumer visited the dealer, they did a master reset by disconnecting the battery, thereby removing all power from the system and rebooting it when the battery was reconnected. the dealer informed the consumer, he could also pull fuse 29 and put it back in again. however, the consumer stated he was not able to reach the fuse, as it was tucked way up under the dashboard, but even if he could reach it, it wouldn't fix the defective software provided by ford and microsoft. disconnecting the battery didn't fix the problem, it only rebooted the computer and eventually, the problem would return. *jb | |||
| 12/03/2012 | 13 | ||
| 2011 ford explorer. consumer writes in regards to sync malfunction in vehicle. *smd the consumer stated when the system failed, the screen went black and the radio and temperature control stopped working, as well as other components. the sync has been worked on by the dealership 13 times. | |||
| 09/01/2011 | 3 | ||
| Letter from re few defects in my 2011 ford explorer remain after the dealers repeated repair attempts. these issues distract me while driving and it is a concern to my safety as well *tgw the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. the shift increased when increasing speed. also, the a/c unit changed temperatures by itself. the brake warning light illuminated and the touch and sync did not work. the consumer believed the software needed to be updated as his phone and or mp3 player kept getting disconnected. when using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. on one occasions, the entire system failed and the screen went blank. *jb | |||
| 07/30/2011 | 100 | ||
| We have purchased a 2011 explorer, with the bluetooth activated, the person driving cannot be heard because of background noise. from my investigation, i found that the roof area above the windshield seems to not have any insulation, the wind noise is being picked up by the speaker above the drivers head. this is not the only problem, when it is raining the noise from the rain sounds like a tin roof of an old house. i reported this to the dealership and they said that there is not anything they can do without ford having more complaints. | |||
| EQUIPMENT ADAPTIVE | |||
| 02/01/2011 | 500 | ||
| More like adaptive 'curse' control. my 2011 explorer limited 4x4 with the adaptive cruise always catches the rear of semi trucks in other lanes, causing it to apply full brakes and people behind me almost crash into me. my 2011 limited is totally factory original, no tow bars. here in california the semi truck speed is 55 while autos can go 65-70mph (and in most cases everyone goes 80+). so when i'm going along at 65-70 with no vehicles head of me in my lane and the thing goes 100% brakes i almost crash. i also get the cruise control totally disabled because of an error in the sync modules. the sync computer modules control the adaptive cruise,stability control, back up detection system, auto wipers, auto parking system, traction control, 4x4 system, etc, etc. i fear that the srs is also tied into these same sync computer modules. ford claims the sync system automatically resets/reboots itself every 24 hours while the vehicle is off to avoid system outages. what happens most of the time is the system will run (even though the screen is off) for about a week until, while driving, the sync computer crashes just like home computers & cell phones do if left on continuously. while this crash is taking place the touch screen freezes, music playing will stop, or change volume, or change track, or change source; wipers will stop working, cruise control will shut off, backup camera system goes down or screen freezes while backing up, 4x4 is disabled, center displays will go blank. my 2011 explorer has been in the ford service dept for sync module replacement and reprogramming 4 times now since jan 2011. still no fix. | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 09/01/2011 | 3 | ||
| Letter from re few defects in my 2011 ford explorer remain after the dealers repeated repair attempts. these issues distract me while driving and it is a concern to my safety as well *tgw the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. the shift increased when increasing speed. also, the a/c unit changed temperatures by itself. the brake warning light illuminated and the touch and sync did not work. the consumer believed the software needed to be updated as his phone and or mp3 player kept getting disconnected. when using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. on one occasions, the entire system failed and the screen went blank. *jb | |||
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||
| 12/03/2012 | 3 | 04/01/2011 | |
| 2011 ford explorer. consumer writes in regards to issues with a my ford touch voice activated system. *tgw the consumer stated the my ford touch is a voice or touch screen activated system that controlled entertainment, climate, navigation and hands free cell phone functions. when the system stopped working, there was no control over any of the aforementioned devices. the consumer had to take the vehicle to the dealer three times, because of the malfunctioning system. a typical problem was the system locking up, the screen would freeze and there was no control over the heater/air conditioner or radio volume. usually after 10-12 minutes the screen would go blank and a message appeared that read performing schedule maintenance. when the system was finally restored, everything worked again. sometimes when using the navigation to find an address, the car icon would wander off the prescribed route even though the consumer was driving the prescribed route. when that happened, the screen would often display a large yellow question mark. the first time the consumer visited the dealer, they flashed the memory. it helped, but it still failed, at times. the second time, he returned to the dealer, they installed an updated program from ford that was supposed to correct the problems. but, as time went on, the new program started to fail in a similar way as the old program. the last time, the consumer visited the dealer, they did a master reset by disconnecting the battery, thereby removing all power from the system and rebooting it when the battery was reconnected. the dealer informed the consumer, he could also pull fuse 29 and put it back in again. however, the consumer stated he was not able to reach the fuse, as it was tucked way up under the dashboard, but even if he could reach it, it wouldn't fix the defective software provided by ford and microsoft. disconnecting the battery didn't fix the problem, it only rebooted the computer and eventually, the problem would return. *jb | |||