Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| TSB-11-5-6 | 05/10/2011 | 10039121 | Ready | 07/08/2011 | |
| TSB-11-5-6 | 05/10/2011 | 10039121 | Ford: there may be a sluggish acceleration or hesitation feeling when rolling to a stop. this will be followed by a harsh bump. *rm | 07/08/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| AS-21687 | 01/01/2011 | 10039072 | Ready | 07/07/2011 | |
| AS-21687 | 01/01/2011 | 10039072 | Ford: there may be a loss of power, hesitation, surge, or lack of throttle response while driving. the brake over accelerator feature may be activating. *rm | 07/07/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 02/15/2012 | 22000 | 1 | |
| Purchased this vehicle for my wife a little over a year ago. at first everything was fine but then at about four months we started having issues with the window not rolling up. the dealer took care of that issue with no problems. then we take it in for the scheduled maintenance (oil change/tire rotation) & our tires had inside cupping in which the dealer does nothing about & still have not. at around 22k miles my wife notices the vehicle starting to jerk when stopped or moving. over the past 8k miles this gets worse & gets to where the vehicle has stalled out numerous times (still or moving). i have made an appointment with the dealer to resolve this issue. not sure the cause yet. *tr | |||
| 09/11/2012 | 26000 | 1 | |
| I was taking my kids to school and was accelerating after a stop. the power steering went out and i lost all power. the powertrain malfunction light came on with the wrench symbol. i was able to get into a driveway and turn the car off. when i restarted it everything was back to normal. five days later i was again driving with kids. this time i was going about 35 mph on a road with no shoulder. the car lost power. i was able to get the hazard lights on and restart it before i was rear ended. this could have caused a serious wreck. the dealership service department said they could not duplicate the issue and there was no hard fault detected by the car's computer. so i just get to keep on driving and hoping for the best. *tr | |||
| 09/11/2012 | 26000 | ||
| I was taking my kids to school and was accelerating after a stop. the power steering went out and i lost all power. the powertrain malfunction light came on with the wrench symbol. i was able to get into a driveway and turn the car off. when i restarted it everything was back to normal. five days later i was again driving with kids. this time i was going about 35 mph on a road with no shoulder. the car lost power. i was able to get the hazard lights on and restart it before i was rear ended. this could have caused a serious wreck. the dealership service department said they could not duplicate the issue and there was no hard fault detected by the car's computer. so i just get to keep on driving and hoping for the best. | |||
| 08/27/2012 | 15700 | 1 | |
| After stopping at a stop sign, i began to accelerate through an intersection. approximately half way through the intersection, the power steering was lost and a chime sounded with a message statingpower assist failure and then another message of service advancetrac were shown in the dashboard display. i was able to continue through the intersection and pull over to the side of the road. i turned the vehicle off and when i restarted it, the power steering was working again. this is the second time it has happened in this vehicle. the first time was in june of 2012, but i wasn't aware of this website to report the problem. i also did not make an appointment at the dealership for it to be looked at as it seemed like a rare event. *tr | |||
| 08/07/2012 | 22450 | 1 | |
| I was pulling out of my garage and only got about 6 feet out of the garage and i immediately lost power steering - there was a message showing on the dash power steering module fault. 2 days before this happened there was a very hard shaking in the front end. you could see the front passenger seat shake. the ford dealer said that was caused by a problem with the drive shaft. and also said that ford is aware of people having problems with the drive shaft also. *tr | |||
| 08/07/2012 | 22450 | ||
| I was pulling out of my garage and only got about 6 feet out of the garage and i immediately lost power steering - there was a message showing on the dash power steering module fault. 2 days before this happened there was a very hard shaking in the front end. you could see the front passenger seat shake. the ford dealer said that was caused by a problem with the drive shaft. and also said that ford is aware of people having problems with the drive shaft also. | |||
| 07/07/2012 | 17000 | 1 | |
| While i was driving my 11 year old son and his friend, i lost all power steering. which made it very difficult to keep control of the vehicle. i managed to get to the shoulder thru traffic. this could of caused a serious accident and harmed alot of people not just the people in my car! i got the explorer to the dealer ship and it has been there ever since, this is now 7 weeks and counting. ford states the part is on back order. i am number 560 and last count 2 weeks ago there were over 800 of this part on back order. this is obvious a recall issue if that many consumers are having this same problem. the dealership told me it was unsafe to drive! why has this not be put into recall yet. does someone have to get seriously hurt before the safety of the consumers is handled. i have been in a rental car for 7 weeks and i am concerned that when they put the new part in that this will only happen again because ford does not know how to fix this issue. please look after our safety and the safety of others on the road and force ford to make this recall. *tr | |||
| 07/07/2012 | 17000 | ||
| While i was driving my 11 year old son and his friend, i lost all power steering. which made it very difficult to keep control of the vehicle. i managed to get to the shoulder thru traffic. this could of caused a serious accident and harmed alot of people not just the people in my car! i got the explorer to the dealer ship and it has been there ever since, this is now 7 weeks and counting. ford states the part is on back order. i am number 560 and last count 2 weeks ago there were over 800 of this part on back order. this is obvious a recall issue if that many consumers are having this same problem. the dealership told me it was unsafe to drive! why has this not be put into recall yet. does someone have to get seriously hurt before the safety of the consumers is handled. i have been in a rental car for 7 weeks and i am concerned that when they put the new part in that this will only happen again because ford does not know how to fix this issue. please look after our saftey and the safety of others on the road and force ford to make this recall. | |||
| 08/10/2012 | 29500 | ||
| Tl- the contact owns a 2011 ford explorer. the contact stated that while driving 5 mph the power steering assist failed message came on the instrument panel, immediately after it became extremely difficult to make any turns or maneuver the steering wheel. the contact mentioned that after powering off and restarting, the vehicle was performing as normal. the vehicle was taken to the dealer and the manufacturer was made aware of the failure who filed a report and did not offer any further assistance. the vehicle was not repaired. the failure mileage was 29,500 and the current mileage was 29,600. pmb | |||
| 08/10/2012 | 29500 | ||
| Tl- the contact owns a 2011 ford explorer. the contact stated that while driving 5 mph the power steering assist failed message came on the instrument panel, immediately after it became extremely difficult to make any turns. the contact mentioned that after powering off and turning the vehicle back on it was performing normal. the vehicle was taken to the dealer. the manufacturer was made aware of the failure who filed a report and did not offer any assistance. the vehicle was not repaired. the failure mileage was 29,500 and the current mileage was 29,600. pm | |||
| 05/01/2012 | 29000 | 4 | |
| The steering failed while driving the vehicle on 4 occasions in my brand new xlt. the first three times it happened i returned it to the dealer to check it out and fix the problem. each time (three total) the ford dealer service department returned it to me and told me it was fixed. while driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard service advance trac, power steering assist fault, terrain management system fault and traction control failure and traction control off lights glowing while in motion. almost crashed the vehicle each time it happened. the vehicle would also slow down even though my gas pedal position never changed. when it happened the 4th time, i almost was in a fatal accident with a tractor trailer and realized ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model explorer owners are faced with. ford claimed they know nothing but same issue all over internet. they claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. as i am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. was there a crash? was there an injury or fatality? i believe if it has not happened yet, it will. the head of customer service operations manager told me i had two options call the better business bureau, or call an attorney. i will be doing both. i will never buy another ford because of their inability and unwillingness to help me in this. ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. search online for others unreported here. *tr | |||
| 05/01/2012 | 29000 | ||
| The steering failed while driving the vehicle on 4 occasions in my brand new xlt. the first three times it happened i returned it to the dealer to check it out and fix the problem. each time (three total) the ford dealer service department returned it to me and told me it was fixed. while driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard service advance trac, power steering assist fault, terrain management system fault and traction control failure and traction control off lights glowing while in motion. almost crashed the vehicle each time it happened. the vehicle would also slow down even though my gas pedal position never changed. when it happened the 4th time, i almost was in a fatal accident with a tractor trailer and realized ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model explorer owners are faced with. ford claimed they know nothing but same issue all over internet. they claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. as i am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. was there a crash? was there an injury or fatality? i believe if it has not happened yet, it will. the head of customer service operations manager told me i had two options call the better business bureau, or call an attorney. i will be doing both. i will never buy another ford because of their inability and unwillingness to help me in this. ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. search online for others unreported here. | |||