Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SEATS | ||||||||||||||||
| 11V063000 | FORD MOTOR COMPANY | V (Vehicle) | 1658 | MFR | FORD MOTOR COMPANY | 02/02/2011 | 02/04/2011 | 571 | 207 | |||||||
| Defect Summary | Ford is recalling certain model year 2011 explorer vehicles manufactured from july 15, 2010, through december 13, 2010, equipped with second row 60% seats with manual recliner mechanisms that may have components that are out of dimensional specification. these seats fail to conform to the requirements of federal motor vehicle safety standard no. 207, seating systems. | |||||||||||||||
| Consequence Summary | In the event of a crash, the seat back may not provide the required strength, increasing the risk of injury. | |||||||||||||||
| Corrective Summary | Ford will notify owners and dealers will repair the seats free of charge. the safety recall is expected to begin on or about february 14, 2011. owners may contact ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall campaign number is 11c15.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 04/11/2011 | |||
| Since i purchased my explorer in april 2011, i have had to see my doctor for very extreme lower back pains, i also have to go weekly for chiropratic care, accupuncture and tracktion for streching the vertebre in my back. the nerves are constantly pinching and cause sharp pains throughout the day and night. i am nearly disabled because of these seats. i cannot work due to the pain and fear i will become permanently disabled very soon.this is my only car, so it must be remedied a.s.a.p.. i have driven my daughters borrowed car and have no pains associated with any other vehicles i drive. | |||
| 06/01/2011 | |||
| Arm rests for driver's seat too far from seat, especially on the left, and provide no support. not a problem for local driving but on long trips causes arm fatigue. | |||
| 06/23/2011 | |||
| The acute angle on ford expedition are unsafe and cause severe muscle fatigue and stress. ford provides no explanation as to their purpose, nor do they provide any guidelines as to the proper adjustment or fit. i am not only angry and dissapointed at ford but also the government. where are you guys? what are you doing with all the tax money we're sending you? where's the testing and oversight? ps you did not include the ford expedition in your lists so i had to choose the explorer. i can't believe this. | |||
| 06/15/2011 | 13000 | ||
| Tl -the contact owns a 2011 ford expedition. the contact stated that the angle on the head rest made it difficult for the contact to position himself comfortably while driving. the dealer and manufacturer were notified, but did not assist the contact; the failure was not repaired. the failure mileage was 13,000 and the current mileage was 20,000. nw | |||
| 06/23/2011 | |||
| The acute angle on ford expedition are unsafe and cause severe muscle fatigue and stress. ford provides no explanation as to their purpose, nor do they provide any guidelines as to the proper adjustment or fit. i am not only angry and dissapointed at ford but also the government. where are you guys? what are you doing with all the tax money we're sending you? where's the testing and oversight? ps you did not include the ford expedition in your lists so i had to choose the explorer. i can't believe this. | |||
| 01/07/2011 | 0 | ||
| Lear corporation and ford already knew that a spacer/washer was left off the explorer by three rotating lear employees on the night shift. these employees were not penalized in any way. the shift stinks of nepotism and every other eoe/eeo misdeed. other employees, not meeeting numbers(not quality issues) are being walked out. this lear facility, in hammond, indiana, receives a $5000 federal tax credit for each new w2 form turned in. | |||