Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 08/15/2011 | 3000 | ||
| Tl- the contact owns a 2011 ford explorer. while driving approximately 10 mph and making a left turn, the steering wheel and braking system seized and would not function. the contact shut the engine off and restarted the vehicle. after restarting the vehicle the steering and braking systems functioned normally. the vehicle was taken to the dealer for diagnostic testing. the technician advised that the steering unit would have to be replaced. the vehicle was repaired but the failure persisted. the contact stated that the vehicle exhibited a clunking noise when turning the steering wheel. the vehicle was not repaired. the approximate failure mileage was 3,000. kmj | |||
| 08/15/2011 | 3000 | ||
| Tl- the contact owns a 2011 ford explorer. while driving approximately 10 mph and making a left turn the steering and braking system locked up and would not function. the driver shut the engine off and restarted the vehicle. after restarting the vehicle the steering and braking system functioned normally. the vehicle was taken to the dealer for diagnostic testing. the technician stated the steering unit would have to be replaced. after the repair the failure continued. the contact noticed a clunking noise when turning the steering wheel. the vehicle was not repaired. the approximate failure mileage was 3,000. da | |||
| 10/17/2012 | 16000 | 4 | |
| Brakes make a grunting/grinding sound when braking shortly after being stationary. when this phenomenon happens on a downward slope, drive gets the feeling that brake effectiveness is reduced greatly. owner has brought car to dealer a total of 4 times and was able to replicate noise one time. *tr | |||
| 10/17/2012 | 16000 | ||
| Brakes make a grunting/grinding sound when braking shortly after being stationary. when this phenomenon happens on a downward slope, drive gets the feeling that brake effectiveness is reduced greatly. owner has brought car to dealer a total of 4 times and was able to replicate noise one time. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 07/15/2011 | 6059 | ||
| I pulled into my driveway at a slow rate of speed, as i was braking the car was not stopping, as i pressed on the brake pedal it collapsed all the way to the floor but the brakes did not engage, just before the car hit the garage door which was directly in front of me the right front brake engaged, fully, stopping the right front tire only, the car pulled to the right and instead of hitting the garage door it struck a concrete column to the immediate right of the garage door. the air bags did not deploy and the seat belt's automatic locking retractor did not engage so i was thrown forward into the steering wheel. the vehicle was towed to the dealership it was purchased from. we contacted ford, filled out and returned the paperwork they requested, after almost four months of the vehicle sitting at the dealership waiting on ford they decided that the problem was not caused by a manufacturer's defect. i am not sure how they could come up with that assumption as the vehicle was not in driveable condition and according to the dealership ford never checked it. we have pictures showing the one skid mark from the right front tire and none from the other three tires. | |||
| 10/17/2011 | 7500 | 1 | |
| I pulled into a parking stall and applied the brakes. they failed and i only stopped after hitting the glass doors of a closed business. i did not hit the gas pedal and was stopped due to the business' glass front doors. i have been driving for over 37 years and never encountered a problem like this. no one was hurt thankfully, but the problem is still unresolved. internet search revealed other explorers from other years (2005, 2007 & 2009) also had similar brake failures and ford could not find a problem with the brake systems on those cars, but something is definitely not right. see www.edmunds.com & type in explorer brake failure. check out posts #12, 37, 38, 39, 40 and 42. ford dealership found no problems with the brakes, but they clearly failed. i don't want some innocent person hurt due to brake failure down the road. any help you can provide would be greatly appreciated. | |||
| 09/01/2011 | 3 | ||
| Letter from re few defects in my 2011 ford explorer remain after the dealers repeated repair attempts. these issues distract me while driving and it is a concern to my safety as well *tgw the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. the shift increased when increasing speed. also, the a/c unit changed temperatures by itself. the brake warning light illuminated and the touch and sync did not work. the consumer believed the software needed to be updated as his phone and or mp3 player kept getting disconnected. when using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. on one occasions, the entire system failed and the screen went blank. *jb | |||
| 09/01/2011 | 11000 | ||
| The abs system is commanding inputs to the brakes without driver input at various speeds and causing steering wheel torque. this happens regardless of road conditions. the computer has been replaced once and the car is still unsafe to drive. | |||
| 07/27/2011 | 3000 | ||
| My new ford explorer in engaging the brakes without driver input. it applies one brake at a time at all speeds. it torques the steering wheel to the point of losing control. | |||